Travelling to United Kingdom? Read all updated requirements before you book.
100 Queen's Gate Hotel London, Curio Collection by Hilton
100 Queen's Gate Hotel London, Curio Collection by Hilton
100 Queen's Gate Hotel London, Curio Collection by Hilton
100 Queen's Gate Hotel London, Curio Collection by Hilton
100 Queen's Gate Hotel London, Curio Collection by Hilton
100 Queen's Gate Hotel London, Curio Collection by Hilton
100 Queen's Gate Hotel London, Curio Collection by Hilton

Removed from saved list

8

Excellent

4,844 reviews

4,844 reviews

Housekeeping2
Food & Dining1
Breakfast1
See map

9

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Handford Wines

60 m

La Vigneronne

60 m

Christie's South Kensington

120 m

Ciné Lumière

270 m

HTB Onslow Square

270 m

Popular landmarks
Natural History Museum

550 m

V&A - Victoria and Albert Museum

670 m

Buckingham Palace

2.8 km

Madame Tussauds London

3.8 km

Big Ben

3.9 km

Closest landmarks
Harleys Pharmacy

290 m

Embassy of the Republic of Yemen

340 m

Grosvenor Casino Gloucester Road London

370 m

Stanhope Mews West Surgery

370 m

South Kensington Tube Station

380 m

100 Queen's Gate Hotel London, Curio Collection by Hilton

100 Queen's Gate, Chelsea, London, United Kingdom, SW7 5AG - See map

Make your best journey to London with the promised standard of Hilton CleanStay, and enjoy free Wi-Fi in all rooms. Strategically situated in Chelsea, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous London Eye. Rated with 5 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

Show more

Highlights

Located in heart of London

Check-in [24-hour]

380 meters to public transportation

Inside city center

550 meters to Natural History Museum

Hilton CleanStay

Clean and Ready for you

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Fitness center

Bar

Restaurants

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money7.1
Location rating9.0
Nearest airportLondon City Airport (LCY)
Distance to airport15.9 km

Rooms available at 100 Queen's Gate Hotel London, Curio Collection by Hilton

Very good
Room comfort & quality

7.6

Queen Non-Smoking Gate Luxury King Room
...
  • Balcony/terrace
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
The Queens Gate Suite
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed
Enter dates to see prices
King Duplex Suite
...
  • Balcony/terrace
  • Non-smoking
  • 1 double bed or 1 sofa bed
Enter dates to see prices
Queen Non-Smoking Gate Luxury Queen Room
...
  • Balcony/terrace
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Atrium Deluxe Queen Room
...
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Atrium Luxury King Room
...
  • 1 king bed
Enter dates to see prices
Queen Non-Smoking Gate Deluxe Queen Room
...
  • Balcony/terrace
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Mews Superior Queen Room
...
  • 1 queen bed
Enter dates to see prices
Atrium Superior Queen Room
...
  • 1 queen bed
Enter dates to see prices
Atrium Superior Queen Accessible Room
...
  • Non-smoking
  • Shower
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at 100 Queen's Gate Hotel London, Curio Collection by Hilton?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to 100 Queen's Gate Hotel London, Curio Collection by Hilton?

For those who wish to drive their own cars, 100 Queen's Gate Hotel London, Curio Collection by Hilton has a car park on site, as well as additional parking nearby if the first car park is full. If you're looking for an easy way to get around London with private transportation, the hotel can arrange taxi service.

Is breakfast offered at 100 Queen's Gate Hotel London, Curio Collection by Hilton?

Wake up to a great buffet breakfast at 100 Queen's Gate Hotel London, Curio Collection by Hilton. Adults can enjoy breakfast offered with an additional charge of 21 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at 100 Queen's Gate Hotel London, Curio Collection by Hilton?

100 Queen's Gate Hotel London, Curio Collection by Hilton features an on-site restaurant for your dining convenience.

What is the smoking policy at 100 Queen's Gate Hotel London, Curio Collection by Hilton?

100 Queen's Gate Hotel London, Curio Collection by Hilton does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to 100 Queen's Gate Hotel London, Curio Collection by Hilton?

The closest train, metro, or bus station is South Kensington Tube Station, 370 m away from 100 Queen's Gate Hotel London, Curio Collection by Hilton.

What restaurants are nearby 100 Queen's Gate Hotel London, Curio Collection by Hilton?

100 Queen's Gate Hotel London, Curio Collection by Hilton’s neighborhood is Chelsea which includes popular restaurants such as Bumpkin South Kensington, The Brompton Club and Ramusake.

What popular shopping places are close to 100 Queen's Gate Hotel London, Curio Collection by Hilton?

Located in the Chelsea area, 100 Queen's Gate Hotel London, Curio Collection by Hilton is close to great shopping choices like La Vigneronne, Handford Wines and Christie's South Kensington.

What are popular attractions near 100 Queen's Gate Hotel London, Curio Collection by Hilton?

100 Queen's Gate Hotel London, Curio Collection by Hilton’s location in the Chelsea neighborhood makes it close to famous attractions including Natural History Museum, V&A - Victoria and Albert Museum and Science Museum.

What popular natural sightseeing spots are close to 100 Queen's Gate Hotel London, Curio Collection by Hilton?

100 Queen's Gate Hotel London, Curio Collection by Hilton is located within Chelsea, which makes it conveniently close to natural sights including Bishop's Park and St George's Campden Hill.

Show more questions
See map

Explore the neighborhood

What people love about 100 Queen's Gate Hotel London, Curio Collection by Hilton

  • 8.8

    Excellent
    Location

    "The hotel is near where I needed to go for work, and places I want to visit for leisure."

    Clare

    |

    September 11, 2022

  • 10

    Exceptional
    Location

    "The hotel is in a beautiful area within walking distance to museums, churches, restaurants, and the tube station."

    HOOI

    |

    June 8, 2022

  • 9.2

    Exceptional
    Breakfast

    "Comfortable beds and good hearty breakfast."

    Natascha

    |

    January 16, 2022

Overall rating:

8

Excellent
4,844 reviews
Cleanliness
8.3
Facilities
6.9
Location
9.0
Read all reviews >
More about 100 Queen's Gate Hotel London, Curio Collection by Hilton

More about 100 Queen's Gate Hotel London, Curio Collection by Hilton

100 Queen's Gate Hotel London, Curio Collection by Hilton

You'll love the exceptional convenience during your stay at 100 Queen's Gate Hotel London, Curio Collection by Hilton, located right in the heart of the city center, with an easy access to everything in London.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by 100 Queen's Gate Hotel London, Curio Collection by Hilton. Stay connected throughout your stay with free internet access provided. Your explorations of London can be assisted with the taxi services available here. Parking is provided for guests by the hotel.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. While lodging at this wonderful hotel, a charming and cozy on-site fireplace will keep you warm on cold days and nights. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at 100 Queen's Gate Hotel London, Curio Collection by Hilton.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
Rooms at 100 Queen's Gate Hotel London, Curio Collection by Hilton are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at 100 Queen's Gate Hotel London, Curio Collection by Hilton offer more than one layout option, including rooms that have separate living room and balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and bathrobes provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at 100 Queen's Gate Hotel London, Curio Collection by Hilton, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, 100 Queen's Gate Hotel London, Curio Collection by Hilton has a range of activities that will meet your needs. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.


Around the property

With its convenient location, the hotel offers easy access to all London has to offer. Spend a day and acquire some cultural knowledge at The British Museum located 4.7 km away, where you can explore works of arts and cultural pieces. You're sure to want to visit Tower of London located 7.3 km away, among the most sought-after photographs for anyone visiting London.

Show more
Amenities and facilities
Good
Facilities

6.9

Most talked about facilities

Internet

11 mentions

Housekeeping

11 mentions

Breakfast

7 mentions

Taxi

1 mention

Languages spoken

  • English
  • Arabic
  • Bulgarian
  • French
  • Greek
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Spanish
  • Turkish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [nearby]
  • Car park [on-site]
  • Taxi service

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Satellite/cable channels
  • Telephone
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Vegetarian
  • Full English/Irish
  • Gluten-free
Restaurants on site

100 Queens Gate Bar and Lounge

  • Menu: Buffet
Location
100 Queen's Gate, Chelsea, London, United Kingdom, SW7 5AG
Excellent
Location

9

Airports

  • London City Airport (LCY)
    15.9 km 51 min drive
  • Heathrow Airport (LHR)
    19.3 km 34 min drive

Public transportation

  • South Kensington Tube Station
    380 m 5 min walk
  • Gloucester Road Tube Station
    380 m 6 min walk

Hospital or clinic

  • Harleys Pharmacy
    290 m

Shopping

  • Camden Market
    6.0 km 30 min drive

Convenience store

  • WHSmith
    600 m 4 min drive

Cash withdrawal

  • ATM
    190 m 3 min walk
What's nearby

Popular landmarks

  • Natural History Museum
    550 m
  • V&A - Victoria and Albert Museum
    670 m
  • Buckingham Palace
    2.8 km
  • Madame Tussauds London
    3.8 km
  • Big Ben
    3.9 km
  • National Gallery
    4.0 km
  • London Eye
    4.3 km
  • The British Museum
    4.7 km
  • Tower Bridge
    7.3 km
  • Tower of London
    7.3 km

Nearby landmarks

  • Handford Wines
    60 m
  • La Vigneronne
    60 m
  • Christie's South Kensington
    120 m
  • Ciné Lumière
    270 m
  • HTB Onslow Square
    270 m
  • Premier Choix
    290 m
  • Harleys Pharmacy
    290 m
  • Joseph
    330 m
  • Embassy of the Republic of Yemen
    340 m
  • Drayton Arms
    350 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 6-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 9 rooms, different policies and additional supplements may apply.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out from23:00
  • Check-out until11:00

Extras

  • Breakfast charge (unless included in room price)21 GBP
  • Daily Internet/Wi-Fi fee0 GBP

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 228
  • Room voltage240
  • Most recent renovation2019

Reviews of 100 Queen's Gate Hotel London, Curio Collection by Hilton from real guests

Provided by verified guests of Agoda
7.7
/
10
Cleanliness8.3
Facilities6.9
Location9.0
Room comfort and quality7.6
Service7.7
Value for money7.1
High score for London
Rating
9+ Exceptional (24)
8-9 Excellent (29)
7-8 Very Good (31)
6-7 Good (18)
<6 Below Expectation (18)
Time of the year
Mar - May (23)
Jun - Aug (38)
Sep - Nov (34)
Dec - Feb (25)
All guests (165)
All room types
All languages

Show reviews that mention 

Showing 120 verified guest comments
12345
10.0
Exceptional
Mike from United Kingdom
Couple
Stayed 6 nights in May 2019

All GREAT”

I loved this hotel - refurbed to a very high standard about 2 months ago - rooms really well equipped with everything you need - including bathrobes, slippers, umbrellas, iron and board, safe, complimentary mini-bar etc - and everything worked! Rooms and public areas very stylish and tastefully decorated. Highly recommend. About 5 mins walk from South Kensington tube which is on the Piccadilly line and so you can be in Leiscester Square, Piccadilly, Covent Garden in no time at all.

Reviewed May 26, 2019

See room deals

10.0
Exceptional
HOOI from Malaysia
Couple
Atrium Deluxe Queen Room
Stayed 7 nights in May 2022

Good location”

The hotel is in a beautiful area within walking distance to museums, churches, restaurants, and the tube station. Rooms are on the small side but enough for 2 people. It was a pleasant stay until our room next door started to make noise at 3 am. Hotel soundproof can be improved.

Reviewed June 08, 2022

See room deals

10.0
Exceptional
Yili from Japan
Couple
Mews Superior Queen Room
Stayed 1 night in October 2021

Super nice!”

Everything is beautiful, great food, and safe neighborhood. I shall be back!

Reviewed December 24, 2021

See room deals

9.2
Exceptional
Natascha from United Kingdom
Couple
Atrium Deluxe King Room
Stayed 1 night in September 2021

Great location and Cool Interiors, Very Small Room”

Excellent location for wondering round South Kensingto's local restaurants and attractions. However, the room felt very small compared to other hotels I have stayed at in Central London. Comfortable beds and good hearty breakfast.

Reviewed January 16, 2022

See room deals

7.6
Very good
Constantin from Romania
Couple
Atrium Deluxe King Room
Stayed 2 nights in November 2021

Very good”

Very slow staff, except for tehnical staff. Room cleaning , one day at 7pm , another day at 11am. Atrium Delux King/ Queen Rooms are located at low ground floor( enghlish court) Heating not working. Very nice hotel location , nice rooms , but not king/queen US/EU size …

Reviewed November 22, 2021

See room deals

7.2
Very good
Angela from Singapore
Solo traveler
Stayed 1 night in June 2019

Centrally located, quirky ”

Quirky, centrally located (5min to South Kensington tube station) and very instagrammable. Concierge and front desk service was unfaultable, tho room service was hit and miss (u never know what ure going get - we had ONE toothbrush one day but no refills of bottled water, or no replenishment of hand towels or mini bar but a mouth wash bottle the next). We stayed at at both the basic and luxury room and honestly, there’s hardly any difference in room size or service for the amount paid therefore recommmend to go for the standard room.

Reviewed June 06, 2019

See room deals

6.4
Good
Migle
Couple
Mews Superior Queen Room
Stayed 4 nights in October 2019

Good”

small room. cold bathroom floor, always cold in a room , because the window was always opened after room was cleaned, the heating system was off.( october)

Reviewed October 14, 2019

See room deals

4.4
Madison from United Kingdom
Couple
Mews Superior Queen Room
Stayed 1 night in February 2022

Not a great stay ”

Not clean in the rooms mini fringe had opened drinks in from previous occupant. Shower had hair on the tiles. When went down for breakfast was ignored by staff and was told we would be seen to but then they continued to ignore us (no drinks were offered) hotel was beautiful shame it’s not being looked after.

Reviewed February 14, 2022

See room deals

4.8
Danny from United Kingdom
Couple
Atrium Deluxe Queen Room
Stayed 1 night in October 2021

Overpriced and very little in return”

Shower didn't work during our stay. No apology.

Reviewed November 15, 2021

See room deals

8.0
Excellent
Davina from Singapore
Solo traveler
Stayed 2 nights in June 2013

Nice, relaxing quiet stay.”

Location, size of room, quietness.

I enjoyed the stay particularly because it is difficult to get rooms of this size at such a price within zone 1 of London, my own previously rented apartment was much smaller as well. However, I did not quite appreciate the curtness of the reception desk on my check-in day (when I checked out staff was much friendlier). I tried ringing for room service breakfast on 2nd morning, got put on hold to kitchen phone but no one ever picked up so that was disappointing. I believe room and hotel condition are fabulous but hotel staff and service might need some work there. If not bothered by these things and just want some peace and quiet whilst running errands/business/shopping in busy London, then this is really the place. Toilets have bathtubs too so that's a great plus!

Reviewed June 24, 2013

See room deals

8.7
Excellent
Catherine from United States
Solo traveler
Stayed 3 nights in May 2014

Very convenient and enjoyable but expensive”

Location, comfort,cleanliness

My room was very nice with a very comfortable bed, bathroom with walk-in shower and television with many viewing options. The location was very convenient for a London vacation and easy access to Heathrow Airport. I was surprised that there were no toiletries provided and that the hotel found it necessary to charge for Wi Fi and to require a $50 deposit at registration. I did not eat at the hotel.

Reviewed May 07, 2014

See room deals

8.7
Excellent
John from Canada
Couple
Stayed 2 nights in August 2013

Attractive older hotel, well-maintained.”

Comfortable room, very quiet; continental breakfast was included; staff very helpful.,

We stayed 4 nights at the Regency; very comfortable, interesting neighbourhood, 2 major museums within walking distance, wide variety of restaurants and shops in area, easy access to subway system. Room price higher than we are used to, but nothing in London is cheap.

Reviewed August 09, 2013

See room deals

8.7
Excellent
Karen from Malaysia
Couple
Stayed 5 nights in April 2014

Comfortable and enjoyable”

Clean, modern and close to public transport

My husband and I enjoyed our stay in this hotel. Though the room we booked is small, it's furniture and facilities are modern (which I think have been refurbished). Cosy beds and quite friendly staff. If the guest is big size, he might bump his elbow on the toilet roll dispenser cover or hit his toes against the bathroom door (I'm average size and still had this accident). It's no big deal if you're a little more careful. Hot shower mixer doesn't mix hot and cold water well, so be careful not to turn hot water too much. Overall, it's a nice hotel.

Reviewed May 14, 2014

See room deals

8.3
Excellent
Daniel from United States
Couple
Stayed 2 nights in October 2013

Well located hotel ”

It was reasonability priced for a major metro, easy to get to the major sights, and relatively quiet.

It is difficult to find a reasonably priced hotel in London. However, the Regency was good value for the money and an easy ride to the West End theater district. We had a very pleasant stay.

Reviewed October 28, 2013

See room deals

9.2
Exceptional
CLARICE from Hong Kong SAR, China
Couple
Stayed 3 nights in September 2016

Excellent”

A typical Hilton hotel, overall very good. Excellent location, near museums and metro station.

Reviewed April 07, 2017

See room deals

9.0
Exceptional
David from United States
Family with teens
Stayed 3 nights in December 2013

Great location, very clean, great staff, but noisy”

staff, location, cleanliness

The staff was great. We arrived late at night with three teens, two boys and a girl. We needed three rooms, with at least one having two singles for the boys. My daughter had her own room next to ours, and the boys were on the next level, which was perfect. The room was very small, no fridge, but spotless. The only negative is the noise level within the hotel. The walls are very thin, and thus it was noisy. Slept to books on tape on my ipod to block sounds.

Reviewed January 10, 2014

See room deals

8.8
Excellent
david from United States
Business traveler
Stayed 6 nights in April 2016

Good, Clean & Friendly ”

Good, Clean and friendly, who can ask for anything more when traveling on business. Rooms are somewhat small, but that's London.

Reviewed April 24, 2016

See room deals

8.3
Excellent
Christopher from United Kingdom
Couple
Stayed 1 night in February 2014

Good value”

It was good value, rooms and bathrooms were modern, very easy fotr museums

Comfortable room and staff were very helpful. Would stay in this hotel again as its very well priced and not so far from the West End either by taxi or bus.

Reviewed March 05, 2014

See room deals

5.7
Ingibjorg from Iceland
Couple
Stayed 9 nights in July 2013

Didn´t get the room we had payed for breakfast bad”

close to Royal Albert Hall

It started really bad we had ordered pick up at the airport but no one came and after 30min waiting I called the Hotel and was told to wait they where on their way after another 20 min still no one arrived another call and some lousy explananation about traffic so we ended with at cab after having waited for nothing in 45 minutes! We had upgraded to executive and we got this ok room on the 2nd floor with no view just the the hotel wing! And I especially asked for a room on a higher floor and the don´t have executive rooms higher than this! They should have told me and you need to know this! And I asked for a twin or a double bedroom and we got at queen bed so small with one blanket and this was terrible! The next morning we went to have breakfast and that was another shock it was terrible the rolls and bread was at least 1 or 2 days old also the croisant! The eggs and bacon were greasy and tasted terrible! The tea was good ! The staff in the breakfast room where very nice and also the cleaning ladies! But after this we went to the reception and complained and they tried to offer us a suite and to have us pay more for that! We did not want to pay any more and asked them to find us another room ! If we had made reservation through the hotel we would have left the next day but having payed for the room for 9 nights we couldn´t do that! So after a lot of discussions we got a queens gate room which was with a better bed and on the 3 rd floor with a window that opened ! I had written a week before and asked for a refrigerator since there are no minibars and they would see what they could do ! I asked for it a couple of times and the answer I got wast that they didn´t have more they where all being used !!! They should have bought a couple as there was a heat wave in London in July! So I will never go to this hotel again and I really felt cheated after having payed for a deluxe/executive room and this is what you get!

Reviewed August 05, 2013

See room deals

8.7
Excellent
Rowan from Australia
Couple
Stayed 3 nights in December 2013

Very clean hotel, excellent location”

Location, cleanliness, friendly staff

Very enjoyable, location is great, not far from tube station giving you access to all of london! Comfortable beds and nice rooms

Reviewed December 18, 2013

See room deals

12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss