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Exterior view, bai Hotel in Cebu
bai Hotel
a hotel room with a bed and a television, bai Hotel in Cebu
a large room filled with tables and chairs, bai Hotel in Cebu
a large building with a clock on the side of it, bai Hotel in Cebu
Interior view, bai Hotel in Cebu
Swimming pool [outdoor], bai Hotel in Cebu

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8.8

Excellent

4,299 reviews

4,299 reviews

See map

8.7

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Temple of Leah 2.6 km
Ayala Center 3.6 km
Casa Gorordo Museum 4.5 km
Yap Sandiego Ancestral House 4.6 km
Fort San Pedro 4.9 km
Basilica De Sto. Nino 5.1 km
Magellan's Cross 5.2 km
Colon Street 5.2 km
Taoist Temple 5.5 km
Tops Lookout 8.8 km
Nearby landmarks
MetroCebu Oral Rehabilatation Center 240 m
Cebu International Convention Center 250 m
Parkmall 320 m
Weng-Weng Pharmacy 400 m
HearthHub Clinic 440 m
Mandaue Cutural and Sport Center 500 m
Mandaue City Social Hygiene Clinic 540 m
Cebu Doctors' University 580 m
Mandaue City Hospital 640 m
Medical Arts Building 650 m

bai Hotel

Ouano Ave Mandaue, Mandaue City, Cebu, Philippines, 6014 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Mandaue City part of Cebu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Basilica De Sto. Nino. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Sparkling clean

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Safety Seal

The Safety Seal is issued by the Department of Tourism to affirm that this accommodation establishment is compliant with the minimum public health standards set by the government and uses a contact tracing application.

Announcements by hotel (1)
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Luggage storage

Cash withdrawal

This property is in high demand!

76 travelers have booked today.

Value for money8.7
Location rating8.7
Nearest airportMactan-Cebu International Airport (CEB)
Distance to airport5.0 km

Rooms available at bai Hotel

Executive One-Bedroom Suite
...
  • Room size: 57 m²/614 ft²
  • Outdoor view
  • 2 single beds or 1 king bed
Enter dates to see prices
Premier Room
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 double bed or 2 single be...
Enter dates to see prices
Executive Room
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Twin Room - Leisure
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Deluxe King Room - Leisure
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
Enter dates to see prices
SUITE Executive One-Bedroom Suite
...
    Enter dates to see prices
    SUITE Executive One-Bedroom Suite
    ...
      Enter dates to see prices
      Room #246858216
      ...
        Enter dates to see prices
        Deluxe Room (Quarantine use only)
        ...
        • Room size: 27 m²/291 ft²
        • 2 single beds or 1 king bed
        Enter dates to see prices

        Frequently asked questions

        What time is check-in and check-out at bai Hotel?

        Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to bai Hotel?

        Bai Hotel Multi-Use Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 2500 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, bai Hotel Multi-Use Hotel has a car park right on site for maximum convenience. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Cebu with private transportation, the hotel can arrange both taxis or car rental.

        Is breakfast offered at bai Hotel?

        Start your mornings right, with the à la carte and buffet breakfast options offered at bai Hotel Multi-Use Hotel. Western breakfast is available for guests. There's an additional charge of 1088 PHP for adults and 544 PHP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

        What are my dining options at bai Hotel?

        Bai Hotel Multi-Use Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients.

        Can special events be hosted at bai Hotel?

        You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at bai Hotel Multi-Use Hotel. Small or intimate events like birthday parties, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly.

        Can business events be hosted at bai Hotel?

        On-site venues and convenient event services make bai Hotel Multi-Use Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 800 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

        What is the smoking policy at bai Hotel?

        Bai Hotel Multi-Use Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

        What restaurants are nearby bai Hotel?

        Restaurants including Buffet 101, Matias and MO2 Restobar are popular in bai Hotel Multi-Use Hotel’s neighborhood which is known as Mandaue City.

        What popular shopping places are close to bai Hotel?

        Located in the Mandaue City area, bai Hotel Multi-Use Hotel is close to great shopping choices like J Centre Mall and Parkmall.

        What are popular attractions near bai Hotel?

        Guests at bai Hotel Multi-Use Hotel can easily visit Skywaterpark Cebu, St. James Amusement Park and Cebu International Convention Center located in the Mandaue City area.

        What popular natural sightseeing spots are close to bai Hotel?

        Bai Hotel Multi-Use Hotel is located in the Mandaue City area, which is famous for natural sightseeing destinations such as Cansaga Bay.

        See map

        Explore the neighborhood

        What people love about bai Hotel

        • 8.8

          Excellent
          Spaciousness

          "Very spacious and clean."

          Jason

          |

          January 27, 2023

        • 8.4

          Excellent
          Cleanliness

          "Good clean hotel with all requirements ."

          Larry

          |

          January 23, 2023

        • 9.6

          Exceptional
          Location

          "This hotel is very nice, located in a great spot."

          Samuel

          |

          January 27, 2023

        Overall rating:

        8.8

        Excellent
        4,299 reviews
        Cleanliness
        9.1
        Facilities
        8.9
        Location
        8.7
        Read all reviews >
        What travelers say they love:
        Rooms super, clean and everything you can wish for!
        frank from Turkey
        Solo traveler
        More about bai Hotel

        More about bai Hotel

        bai Hotel

        When you are looking for comfortable and convenient accommodations in Cebu, make bai Hotel your home away from home. A stay at bai Hotel ensures an easy access to the lively city and all of its wonders. The true local flavors and culture of Cebu are yours with a stay at bai Hotel, located just 5.0 km from the famous Basilica De Sto. Nino.
        Take advantage of a wealth of unrivaled services and amenities at bai Hotel. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Cebu can be assisted with taxi and car hire services available.
        Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at bai Hotel.
        In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
        Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with air conditioning. You may be assured to know that bottled water, instant coffee and instant tea are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


        Dining and things to do

        Wake up with no worries at bai Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
        Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
        Throughout the day, you can enjoy the activities offered at bai Hotel. Warm up at the end of the day with a visit to the massage, salon, spa and sauna. The many offerings at bai Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at bai Hotel gives you a great reason to spend more time in your swimsuit.
        With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.


        Around the property

        With its convenient location, the hotel offers easy access to all Cebu has to offer. Your first day during your stay at bai Hotel should include a visit to Ayala Center located 3.5 km away.

        Show less

        Amenities and facilities

        Excellent
        Facilities

        8.9

        Most talked about facilities

        Breakfast

        53 mentions

        Swimming Pool

        29 mentions

        Food & Dining

        24 mentions

        Housekeeping

        18 mentions

        Languages spoken
        • English
        • Filipino
        • Japanese
        • Korean
        • Russian
        Accessibility
        • Wheelchair accessible
        Internet access
        • Free Wi-Fi in all rooms!
        • Internet services
        • Wi-Fi in public areas
        Things to do, ways to relax
        • Fitness center
        • Golf course [on-site]
        • Massage
        • Pool with view
        • Sauna
        • Spa
        • Swimming pool [indoor]
        • Swimming pool [outdoor]
        • Ticket services
        • Tours
        Cleanliness and safety
        • Anti-viral cleaning products
        • Body thermometer
        • Breakfast in room
        • Breakfast takeaway service
        • Cashless payment service
        • Covid-19 testing service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Doctor/nurse on call
        • Face coverings on staff
        • First aid kit
        • Free face masks
        • Guest rooms seal after sanitization
        • Hand sanitizer
        • Hotel room service app
        • Hot water linen and laundry washing
        • Hygiene certification
        • Individually-wrapped food options
        • Physical distancing of at least 1 meter
        • Professional-grade sanitizing services
        • Protective screens in common areas
        • Room sanitization opt-out available
        • Rooms sanitized between stays
        • Safe dining setup
        • Sanitized kitchen and tableware items
        • Shared stationery removed
        • Staff trained in safety protocol
        • Sterilizing equipment
        • Temperature check for guests and staff
        Dining, drinking, and snacking
        • Alternative meal arrangement
        • Bar
        • Bottle of water
        • Coffee shop
        • Happy hour
        • Kitchen
        • Poolside bar
        • Restaurants
        • Room service [24-hour]
        • Vending machine
        Services and conveniences
        • Air conditioning in public area
        • Cash withdrawal
        • Concierge
        • Contactless check-in/out
        • Currency exchange
        • Daily housekeeping
        • Dry cleaning
        • Elevator
        • Facilities for disabled guests
        • Food delivery
        • Grooming service
        • Invoice provided
        • Ironing service
        • Laundry service
        • Luggage storage
        • Meeting/banquet facilities
        • Safety deposit boxes
        • Salon
        • Smoke-free property
        • Smoking area
        For the kids
        • Kids facilities
        • Kids meal
        • Playground
        • Swimming pool [kids]
        Access
        • CCTV in common areas
        • CCTV outside property
        • Check-in [24-hour]
        • Fire extinguisher
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        • Safety/security feature
        • Security [24-hour]
        • Smoke alarms
        • Soundproof rooms
        Getting around
        • Airport transfer
        • Bicycle parking
        • Car park [charges apply]
        • Car park [free of charge]
        • Car park [on-site]
        • Rental car
        • Taxi service
        • Valet parking
        Available in all rooms
        • Air conditioning
        • Closet
        • Desk
        • Free bottled water
        • Hair dryer
        • In-room safe box
        • Internet access – wireless
        • Non-smoking
        • Shower
        • Telephone

        Food and dining

        Restaurants on site
        Cafe Bai
        • Menu: A-la-carte
        Marble & Grain Steakhouse
        • Cuisine: International
        • Menu: Buffet

        Location

        Ouano Ave Mandaue, Mandaue City, Cebu, Philippines, 6014
        Excellent
        Location

        8.7

        Airports
        • Mactan-Cebu International Airport (CEB)
          5.0 km 20 min drive
        • Bohol–Panglao International Airport (TAG)
          85.9 km 3.6 hour drive
        Public transportation
        • Cebu North Bus Terminal
          1.5 km
        • Cebu South Bus Terminal
          5.7 km
        Hospital or clinic
        • MetroCebu Oral Rehabilatation Center
          240 m
        Shopping
        • SM Seaside City Cebu
          7.8 km
        Convenience store
        • 7 Eleven
          740 m
        Cash withdrawal
        • ATM on-site

        What's nearby

        Popular landmarks
        • Temple of Leah
          2.6 km
        • Ayala Center
          3.6 km
        • Casa Gorordo Museum
          4.5 km
        • Yap Sandiego Ancestral House
          4.6 km
        • Fort San Pedro
          4.9 km
        • Basilica De Sto. Nino
          5.1 km
        • Magellan's Cross
          5.2 km
        • Colon Street
          5.2 km
        • Taoist Temple
          5.5 km
        • Tops Lookout
          8.8 km
        Nearby landmarks
        • MetroCebu Oral Rehabilatation Center
          240 m
        • Cebu International Convention Center
          250 m
        • Parkmall
          320 m
        • Weng-Weng Pharmacy
          400 m
        • HearthHub Clinic
          440 m
        • Mandaue Cutural and Sport Center
          500 m
        • Mandaue City Social Hygiene Clinic
          540 m
        • Cebu Doctors' University
          580 m
        • Mandaue City Hospital
          640 m
        • Medical Arts Building
          650 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Children 0-11 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 12 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        Check-in/Check-out
        • Check-in from15:00
        • Check-out until11:00
        Getting around
        • Airport transfer fee2500 PHP
        Extras
        • Breakfast charge (unless included in room price)1088 PHP
        The property
        • Non-smoking rooms/floorsyes
        • Number of floors21
        • Number of restaurants3
        • Number of rooms 668
        • Year property opened2017

        Reviews of bai Hotel from real guests

        Provided by verified guests of Agoda
        8.8
        /
        10
        Cleanliness9.1
        Facilities8.9
        Location8.7
        Service9.0
        Value for money8.7
        High score for Cebu
        Rating
        9+ Exceptional (990)
        8-9 Excellent (201)
        7-8 Very Good (207)
        6-7 Good (86)
        <6 Below Expectation (157)
        Time of the year
        Mar - May (350)
        Jun - Aug (412)
        Sep - Nov (334)
        Dec - Feb (545)
        All guests (4,299)
        All room types
        All languages

        Show reviews that mention 

        Showing 1,641 verified guest comments
        12345
        10.0
        Exceptional
        Charlene from Philippines
        Solo traveler
        Deluxe King Room
        Stayed 2 nights in May 2021

        Great hotel but wifi is disappointing ”

        I stayed for 2 nights. First if you’re arriving from the airport you may book with bai hotel for 750 pesos but you could also book with grab ranging from 319-400 pesos it depends. I try both coz during my arrival it was late so i don’t want any hassle. Room was great very spacious and clean, service is great is some area specially with concierge (Bryan) very helpful. The reception upon check-in was great his very informative and they pick me to play spin the wheel (won notebook), check out was okay she was struggling coz the queue was long and she was alone. Operators some of them are great in following up some are forgetful (idk) I called so many times to dish out yet no one come, not until i order again at room service they pick my dishes. I think follow up with operation service could’ve done better. WIFI (2/5) if your traveling for business better buy your own internet, very slow and i always connect and disconnect every minute just to make it work. To the management your hotel is great but please do something about your wifi. I would love to stay here again!

        Reviewed May 22, 2021

        See room deals

        Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your review. We apologize for any inconvenience this may cause you. Rest assured, this has been already addressed to the management and the concerned department. We look forward to welcoming you back with your concern already addressed. Thank you so much.

        Responded May 24, 2021
        bai Hotel
        10.0
        Exceptional
        Veronica from United States
        Group
        Premier Room
        Stayed 5 nights in December 2019

        The Bai Hotel...Home away from Home”

        Travel dates 11/19-12/8/2019 As this was a first time visit for the most of us to the Philippines, I was looking for a hotel or hotels that would accommodate 6 female travelers. Deciding what to do, book our 3 times stay in Cebu City to just 1 hotel or 3 different hotels. The Bai Hotel won over several Hotels to be Our Home away from Home. We were looking for: 1) Comfort (amenities & cleanliness). We were right at home, feeling like the Queens of the South. Amenities & cleanliness true as stated. Rooms was modern, very clean & spacious. 2) Reasonable room rates, with a 4 to 5 Stars rating (I personally rate them 5 stars). Rates was great (booked with Agoda & Expedia. Preferred Agoda because of their free cancellations & pay later.) We booked twice for the executive room and the last stay booked the premium room. But later decided to upgrade to the executive rooms (We got spoiled on the previous stays). Had no problem in upgrading. 3) Accommoda

        Reviewed December 15, 2019

        See room deals

        Hi Veronica! Knowing that all is well for you makes us feel and see that all our efforts to meet and even exceed guests' expectations are paying off. Thank you very much for giving us a perfect score! We hope to see you again soon, bai!

        Responded January 14, 2020
        bai Hotel
        10.0
        Exceptional
        Steven from United Kingdom
        Solo traveler
        Deluxe Room
        Stayed 7 nights in June 2022

        Exceptional”

        the staff at the Hotel were brilliant, they couldnt do enough to accommodate you, the breakfast was a buffet type breakfast with different meals from all over the world and no restrictions on what you had, i didnt try the restaurant in the evening but did try the meals with room service which i found to be very well priced and very tasty. The hotel as a pool on the 22nd floor which was very nice and again the staff throughout the hotel were fantastic. The location for me was good it was near the centre of the city and also not fare from the airport and the beeches of Lapu Lapu. The room was very comfortable and house keeping cleaned and change bed sheets and towels every day . I will be going back to the Bai Hotel and would recommend it the anyone else . Thank you to all the staff there for making my stay very enjoyable xx

        Reviewed June 12, 2022

        See room deals

        Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your kind review. We are glad that you loved our facilities and services. We look forward to welcoming you back to our hotel in the future. See you soon!

        Responded June 23, 2022
        bai Hotel
        10.0
        Exceptional
        Ptrian from Malaysia
        Solo traveler
        Executive 1 Bedroom Suite King Bed
        Stayed 3 nights in March 2019

        Everything is wonderful ”

        From location, food, staff, cleanliness, value of money; all of it is wonderful. Location: Quite near to the airport, a few kilometres. Staff: Absolutely wonderful! To all the staff that provided their assistance above and beyond:- In the executive lounge; John (Chef), Rose, Fel, Leonah, France, Restie and Lorenz (Housekeeping). All of you made my stay special and homely. Thanking all of you and hope to see you all soon next time! Food: It was gorgeous and legendary; suited my needs perfectly. There’s a rooftop deck lounge with a DJ to create that chilled out ambiance! Highly recommended! I’d stay here again when I return!! Thank you for the awesome time there!

        Reviewed March 19, 2019

        See room deals

        Hi Ptrian. Thank you for sharing your bai experience regarding your stay with us! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad that you had an awesome time with us. We are committed to providing unmatched 5-star service to our valued guests. Thank you for choosing bai Hotel Cebu and we hope to see you again on your next visit!

        Responded March 21, 2019
        bai Hotel
        10.0
        Exceptional
        Thoriq from Philippines
        Family with young children
        Deluxe Room
        Stayed 1 night in May 2022

        What a wonderful reception we received in your World Class Hotel”

        They were extremely accommodating and allowed us to check in early at like 12noon. The rooms were clean, very comfortable, and the staff was amazing. Thanks for a fantastic my birthday celebration spent with you! Bai Hotel Cebu & Cafe Bai Restaurant very impressive of their works towards my birthday celebration. Me & my visitors was overwhelmed that time of their presentation. Over all 💯 % World Class Hotel Elite❤️ Thank you very much to all staffs of bai Hotel Cebu & Cafe bai. We will surely to be there soon.💞💞💞

        Reviewed May 29, 2022

        See room deals

        Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your kind review. We are glad that you loved our facilities and services. We look forward to welcoming you back to our hotel in the future. See you soon!

        Responded June 23, 2022
        bai Hotel
        10.0
        Exceptional
        Imelda from Philippines
        Couple
        Deluxe Room
        Stayed 3 nights in March 2022

        Amazing”

        Staff were so courteous and attentive especially Bai Cafe supervisor Maricel and her crew. The buffet was great and they still made the extra effort to ensure we were enjoyed our meals. They were so warm and welcoming. We truly appreciated the fruit platters they served us on our 5th & 6th day. Although the Business Centre was closed they assisted me with printing out our travel docs. The rooms were clean, AC was cool so we were able to sleep well. To all the staff of Bai Hotel, thank you so much! We had a grand time.

        Reviewed March 10, 2022

        See room deals

        Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your kind review. We are glad that you loved our facilities and services. We look forward to welcoming you back to our hotel in the future. See you soon!

        Responded March 16, 2022
        bai Hotel
        10.0
        Exceptional
        Laura from United Kingdom
        Group
        Stayed 1 night in February 2020

        Nice hotel and good location”

        Excellent views from the pool bar! There didn't seem to be much clarity on what time you could eat there - the cut off for ORDERING the food isn't made clear at all, food is served UNTIL a certain time (I think 9pm) but you have to have ordered it by 8pm... The club/bar at the very top of the hotel is nice and serves food late but the music up there is ridiculously loud so we couldn't stand it. Ordered food downstairs in the bar in the end and the waitress was so helpful (her name was Jasmine) she ordered me a vegetarian burger from the room service menu and had it brought into the bar for me to eat with the rest of our group of 4 (there's no veggie option on the cocktail menu other than pizza) Great rooms and staff - all very lovely! Agoda advertised our room rate as including breakfast which it didn't but the team at the restaurant helped us try to resolve it - we still had to pay but had it reduced a little which was very kind

        Reviewed February 20, 2020

        See room deals

        Hello Laura. Thank you for taking time to rate us and we apologize for the inconvenience. Please note that we have informed it to our team so that this will not happen again. We hope you consider us again in your next visit.

        Responded February 23, 2020
        bai Hotel
        10.0
        Exceptional
        GIAN from Philippines
        Business traveler
        Deluxe Room
        Stayed 4 nights in June 2022

        Travel review”

        This maybe the best hotel I've ever experience among the other in Cebu. It was rated as 3-star hotel but yet which I think suppose to be 5 or at least 4 star. Staffs - polite and accommodating Room - clean, spacious with some amenities Facilities - great! (love the pool bar! Must try) Food - 9/10. Though the food is actually great (AM,Lunch, Dinner) from Asian to Western cuisines but still leaving 1 as room for more improvement and perhaps other cuisines to try. Overall I could still give them 5 star rating and would love to visit them again.

        Reviewed June 18, 2022

        See room deals

        Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your kind review. We are glad that you loved our facilities and services. We look forward to welcoming you back to our hotel in the future. See you soon!

        Responded July 02, 2022
        bai Hotel
        10.0
        Exceptional
        Bethsaida from United States
        Couple
        Deluxe Room
        Stayed 2 nights in March 2020

        No hand towels was the only thing I hated.”

        So I stayed here twice. 1 night, then 2 nights same week. For a brand new hotel that is close to 4 star, I'm confused why you don't have a hand towel in the rooms. I had 3 rooms altogether, and none of them had handtowels, so this isn't a mistake. We had 2 bath towels, not even a face towel. It's just annoying washing your hands, and you don't have anything to wipe it with, except reaching in the overhead shower to grab the bath towels. Otherwise, Front Desk/Bell staff, lobby lounge staff and entertainment were excellent, breakfast buffet was 5 star I can say that. Of course, the staff at the Ume restaurant were so wonderful for making my partner's birthday so special. We enjoyed a late dinner with delicious food, attentive staff, and relaxing ambiance. I asked the waiter if they had a cake with a candle for my love to blow on his birthday, and they made it happen. Thank you!

        Reviewed March 17, 2020

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        Hello Bethsaida. Thank you for staying with us. We are glad that you appreciate our hotel and our service. We relay to our Ume team of your kind words! For the hand towels, our deluxe room does not include it. However, this can be requested to our Housekeeping department. We hope to see you again! :)

        Responded March 18, 2020
        bai Hotel
        10.0
        Exceptional
        Grant from Australia
        Couple
        Deluxe Room
        Stayed 1 night in December 2019

        Outstanding”

        From the time we checked in until the time we checked out my wife and I were totally impressed with the hotel, the staff and the facilities. Our room was clean, well presented and extremely good value for money and all the food and drinks we had during our stay was delicious giving particular thanks to all the staff at Ume Japanese Restaurant. Congratulations, they made my birthday and our wedding anniversary super special, something we will not forget and definitely be back again!

        Reviewed December 19, 2019

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        Hi Grant! Knowing that all is well for you makes us feel and see that all our efforts to meet and even exceed guests' expectations are paying off. Thank you very much for giving us a perfect score! We hope to see you again soon, bai!

        Responded December 23, 2019
        bai Hotel
        10.0
        Exceptional
        Christine from Philippines
        Couple
        Deluxe Room
        Stayed 1 night in November 2019

        Okey Kaayo!”

        The hotel has a modern design that we love, perfect for your ootd pictures. The Staff is very respectful and polite! It felt genuine, especially when they say the cebuano word "Maayong adlaw bai". Even though, the hotel is very classy it still has the warm down to earth filipino greetings. The facilities are awesome, we love the view and the pool above. It has several lounge areas where you can hang out. The food is love, It has a lot of varieties to choose from. My only downside is the time, the check in and check out is kinda late and early for me respectively but other than that, we still manage the time and enjoy the hotel. I highly recommend bai hotel. Ato ni bai!

        Reviewed November 30, 2019

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        Hi Christine! Knowing that all is well for you makes us feel and see that all our efforts to meet and even exceed guests' expectations are paying off. Thank you very much for giving us a perfect score! We hope to see you again soon, bai!

        Responded December 03, 2019
        bai Hotel
        10.0
        Exceptional
        SarahJane from Philippines
        Family with young children
        Deluxe Twin Room - Leisure
        Stayed 1 night in December 2020

        Best holiday stay”

        It was our first time spending Christmas away from our family in the province due to travel restrictions and staying at bai hotel was definitely a great choice. Food and services are excellent and the rooms are very well-maintained. The beds are very comfy as well, my kids love them and we had a sound sleep. The staff are very welcoming and nice. What we appreciate the most is fact that they observe strict health protocols which is for everybody's safety. Will definitely come back. Thank you for the amazing stay and happy holidays!

        Reviewed December 26, 2020

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        Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your kind review. We are glad that you loved our facilities and services. We look forward to welcoming you back to our hotel in the future.

        Responded April 12, 2021
        bai Hotel
        10.0
        Exceptional
        corathon from United States
        Family with teens
        Deluxe King Room
        Stayed 1 night in June 2022

        One of the best!”

        Bai hotel is an experience you’ll never regret! Rooms are clean and spacious, amenities are world class, Food is superb, staff are courteous and always greets you with a smile, their dedication to your safety is commendable. By far it is one of the best hotels I’ve stayed in.

        Reviewed June 10, 2022

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        Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your kind review. We are glad that you loved our facilities and services. We look forward to welcoming you back to our hotel in the future. See you soon!

        Responded June 23, 2022
        bai Hotel
        10.0
        Exceptional
        Kai from Philippines
        Couple
        Premier Room
        Stayed 1 night in July 2022

        Exceptional”

        Very good Hotel, we felt very welcome. The Rooms are modern and nice, could just be a little bit bigger, espacially if you are traveling with your partner and if you have more than one suitcase. Also a power socket at the bed nightstand would be nice to charge your phone. I was really impressed by the quality and amount of choice they give you at the breakfast buffet. this is really amazing and very delicious. Absolute recommendation for that. Also the Marble&Grain steakhouse in the hotel is fantastic!

        Reviewed July 12, 2022

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        Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your kind review. We are glad that you loved our facilities and services. We look forward to welcoming you back to our hotel in the future. See you soon!

        Responded July 13, 2022
        bai Hotel
        10.0
        Exceptional
        Ptrian from Malaysia
        Solo traveler
        Stayed 3 nights in November 2019

        Excellent and great value for money ”

        Bai hotel..an awesome place to stay in which fits all my preferences. Excellent location, delicious food and wonderful staff. I’d like to point out some staff members that went out of their way to assist with my needs during my stay; Rose, Felish, Paulo and Jovelyn that are primarily based in the Executive Lounge. Thank you once again for another wonderful stay.

        Reviewed November 10, 2019

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        Hello Ptrian! Thank you for giving us a perfect 10! We hope to see you again soon, bai!

        Responded November 11, 2019
        bai Hotel
        10.0
        Exceptional
        Mr. from Philippines
        Couple
        Premier Room
        Stayed 2 nights in August 2019

        great job Bai”

        I would like to give a thank you to Lorence in housekeeping, has always been very nice and professional. He cleans our room and has been very patient when we were busy with work. He is always polite and has a great smile. He has always done a great job!

        Reviewed September 19, 2019

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        Hi bai! We are glad to know that all is well with you, which tells us that our efforts are paying off. Thank you very much, bai! We hope to see you again soon!

        Responded September 24, 2019
        bai Hotel
        10.0
        Exceptional
        Sunshine from Philippines
        Family with young children
        Deluxe Room
        Stayed 3 nights in January 2022

        Great Customer Service. ”

        We stayed for 3 nights in this hotel. We had a great time. The hotel and room is clean. Rooftop swimming pool is amazing. My kids had fun is the pool. And what a great customer service. Will definitely go back here again.

        Reviewed February 03, 2022

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        Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your kind review. We are glad that you loved our facilities and services. We look forward to welcoming you back to our hotel in the future. See you soon!

        Responded March 16, 2022
        bai Hotel
        10.0
        Exceptional
        Dawna from United States
        Group
        Deluxe Room
        Stayed 1 night in November 2019

        My home away from home”

        Love this hotel.....awesome staff, superb amenities, breakfast buffet was varied and delicious and room was clean. Will definitely stay here every time I’m in Cebu and will recommend to friends and family. A good deal for a cheap stay!

        Reviewed November 26, 2019

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        Hi bai! It is very heartwarming to know that you appreciate our service and our hotel as we are continuously doing whatever it takes to meet and even exceed your expectations. We are glad to know that all is well with you, which tells us that our efforts are paying off. Thank you very much, bai! We hope to see you again soon!

        Responded November 26, 2019
        bai Hotel
        10.0
        Exceptional
        Grace from Philippines
        Couple
        Deluxe Room
        Stayed 1 night in November 2021

        Exceptional”

        Me and my BF had an awesome chill time at Bai Hotel! Hotels usually range from 5k and above but we got our room for 3.5k only inclusive of breakfast! How affordable is that! Not to mention their top notch facilities. I especially enjoyed the pool on the 21st floor which is overlooking Cebu’s city view. Really beautiful! I just hope the pool hours can be extended because I just can chill all night on that pool drinking the night view and some margarita. 😉 Thanks, Bai! 🥰

        Reviewed November 22, 2021

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        Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your kind review. We are glad that you loved our facilities and services. We look forward to welcoming you back to our hotel in the future. See you soon!

        Responded November 26, 2021
        bai Hotel
        10.0
        Exceptional
        Rheana from Philippines
        Couple
        Deluxe King Room
        Stayed 1 night in May 2021

        Excellent service”

        One of the best five ⭐ star hotel that ive been with. Given its location, iatf protocols are strictly implemented. Staffs are friendly n very accommodating. The place is clean, food is great and overall, we had wonderful experience staying in Bai Hotel. Highly recommended. ❤️

        Reviewed May 17, 2021

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        Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your kind review. We are glad that you loved our facilities and services. We look forward to welcoming you back to our hotel in the future. See you soon!

        Responded May 24, 2021
        bai Hotel
        12345
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