Rooms with balcony in Ha Long

"The hotel has excellent facilities with enthusiastic and helpful staff. The buffet opens until 10 am so we do not have to rush for breakfast like in other hotels. What I like most is the dessert. Very delicious caramel and mousse cakes. Highly recommend for those wishing to spend a night in Ha Long! "

"We were there for a 2 night stay and enjoyed all facilities a lot. But one thing needs to be improved, and that is the staff at pool bar. We got to the pool and after 15 minutes I decided to look for towels by myself while at least 3 staff were at the pool bar and 2 staff were right beside the pool enjoying their chats. Furthermore even then when they noticed us, we had to get up from our chairs and get the bar menu by ourselves. I would accept this in a 3 star hotel but 5 star with this amount of staff - no can do. So there is more training needed. All the other things - buffet, dinner, pools, beach, ship transfer to coast are very convenient and well maintained. We enjoyed it a lot."

"We stayed at this hotel when our cruise on Ha Long Bay was cancelled due to a nearby typhoon and would recommend it only for that purpose. The hotel does not live up to its 4 star status: stains on the carpet, noisy corridors, no wifi in the room, pool and gym of poor standards. Breakfast does not offer much for Western travellers. We would recommend this hotel in an emergency."

"Scarlet Pearl exceeded our expectations in every way. The transfer was comfortable and well worth booking through Scarlet Pearl. The ship is beautiful! Modern, high-tech, and the service and food is impeccable. The whole crew made our Ha Long Bay experience unforgettable and our honeymoon memorable. Thank you Scarlet Pearl and See You Again!"

"Impress by the hotel location althought is quite a steep driveway to the lobby. The service staff is well train but english is still not well verse and sometime some questions that we ask didn't come with a answer. The room is big and clean, bathroom up to standard. You can even see the sea view in the room although it come with a balcony, should be the best seaview in Ha Long Bay. The only weak point is the swimming Pool, too far away for the hotel, you need to walk pass the hotel lobby and down the slope stairs. It could be ideal if is within the hotel itself. Anyway no complain, will come back again with family."

"Clean, large and welcoming room. Spacious shower. Staff very kind, helped us to meet all our needs. Thanks for all. Elena & Daniele"