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Best Western Queens Crystal Palace
Best Western Queens Crystal Palace
Best Western Queens Crystal Palace
Best Western Queens Crystal Palace
Best Western Queens Crystal Palace
Best Western Queens Crystal Palace
Best Western Queens Crystal Palace

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7.4

Very good

243 reviews

243 reviews

See map

7.2

Very good

Location rating score

Very good location
Parking
Available
Popular landmarks
Big Ben 9.9 km
Tower Bridge 10.0 km
London Eye 10.1 km
Tower of London 10.3 km
Buckingham Palace 10.4 km
National Gallery 10.9 km
V&A - Victoria and Albert Museum 10.9 km
Natural History Museum 11.1 km
The British Museum 12.0 km
Madame Tussauds London 13.0 km
Nearby landmarks
Westow Park 230 m
Westow Street Market 250 m
Stambourne Woodland Walk 320 m
Fox Hill Playing Field 330 m
Performance 360 340 m
Duke McKenzie Fitness Centre 340 m
Crystal Palace Food Market 350 m
Oakland Wood 370 m
Sefgrove Chemist 500 m
Crystal Palace Museum 620 m

Best Western Queens Crystal Palace

122 Church Road, Croydon, London, United Kingdom, SE19 2UG - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Croydon part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. This 3-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

770 meters to public transportation

Check-in [24-hour]

Free Wi-Fi in all rooms!

Daily housekeeping

Bar

Announcements by hotel (2)
Due to COVID-19 circumstances, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Restaurants

Bar

Room service

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money7.6
Location rating7.2
Nearest airportLondon City Airport (LCY)
Distance to airport13.6 km

Rooms available at Best Western Queens Crystal Palace

Twin Room
...
  • Room size: 10 m²/108 ft²
  • City view
  • 2 single beds
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Triple Room with 3 Single Beds
...
  • Room size: 15 m²/161 ft²
  • City view
  • 3 single beds
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Triple Room
...
  • Room size: 10 m²/108 ft²
  • City view
  • 1 double bed and 1 single b...
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Superior Double
...
  • Room size: 10 m²/108 ft²
  • City view
  • 1 double bed
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Single Room
...
  • Room size: 12 m²/129 ft²
  • City view
  • 1 single bed
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Triple Room No Window
...
  • Room size: 15 m²/161 ft²
  • No Windows view
  • 3 single beds
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Double Room
...
  • Room size: 10 m²/108 ft²
  • City view
  • 1 double bed
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Superior Family Room
...
  • Room size: 12 m²/129 ft²
  • City view
  • 1 double bed and 1 single b...
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Family Room
...
  • Room size: 10 m²/108 ft²
  • Non-smoking
  • 1 single bed and 1 double b...
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Twin Studio
...
  • Room size: 10 m²/108 ft²
  • Non-smoking
  • 2 single beds
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Frequently asked questions

What time is check-in and check-out at Best Western Queens Crystal Palace?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Best Western Queens Crystal Palace?

For those who wish to drive their own cars, Best Western Queens Crystal Palace has a car park right on site for maximum convenience. Parking is available for a fee of 10 GBP per day.

Is breakfast offered at Best Western Queens Crystal Palace?

Start your mornings right, with the continental and buffet breakfast options offered at Best Western Queens Crystal Palace. There's an additional charge of 9 GBP for adults and 9 GBP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Best Western Queens Crystal Palace?

Best Western Queens Crystal Palace features an on-site restaurant for your dining convenience. Meals served include dinner and lunch. Dishes are served in a la carte during opening hours. Light meal like desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Best Western Queens Crystal Palace?

You may choose an indoor venue for your special gathering. Large events and gatherings such as private events can be hosted at Best Western Queens Crystal Palace. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning and music entertainment are offered to help your event go smoothly.

Can business events be hosted at Best Western Queens Crystal Palace?

On-site venues and convenient event services make Best Western Queens Crystal Palace an ideal choice for hosting meetings. The venue available at the hotel can accommodate up to 14 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Best Western Queens Crystal Palace?

Best Western Queens Crystal Palace does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Best Western Queens Crystal Palace?

The closest train, metro, or bus station to Best Western Queens Crystal Palace is Crystal Palace Train Station, 770 m away.

What restaurants are nearby Best Western Queens Crystal Palace?

Restaurants including Frankie and Benny's, Yak & Yeti Restaurant and Urban Orient are popular in Best Western Queens Crystal Palace’s neighborhood which is known as Croydon.

What popular shopping places are close to Best Western Queens Crystal Palace?

Shopping options in Best Western Queens Crystal Palace’s Croydon neighborhood include Westow Street Market, Crystal Palace Food Market and The Runner's Shop.

What are popular attractions near Best Western Queens Crystal Palace?

Guests at Best Western Queens Crystal Palace can easily visit Westow Park, Fox Hill Playing Field and South Norwood Lake located in the Croydon area.

What popular natural sightseeing spots are close to Best Western Queens Crystal Palace?

Best Western Queens Crystal Palace’s nearby natural sights include Stambourne Woodland Walk, Oakland Wood and Crystal Palace Park located in the same Croydon area.

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See map

Explore the neighborhood

What people love about Best Western Queens Crystal Palace

  • 9.2

    Exceptional

    "After booking a room I went through to reviews and what I saw left me think I I have made a good decision."

    Michele

    |

    July 21, 2021

  • 7.6

    Very good
    Staff 

    "Good clean hotel, nice staff."

    Michael

    |

    January 27, 2021

  • 8.4

    Excellent

    "If Best Western Queens Crystal Palace was able to addresses these issues, I would recommend the hotel."

    Abiola

    |

    December 10, 2020

Property ranking|Compared to 6,348 London properties
See all rankings
Value for money score
7.6/10
Cleanliness score
7.9/10
Service score
7.5/10
Location score
7.2/10
Better than
94
%
of London properties
Better than
94
%
of London properties
Better than
92
%
of London properties
Better than
89
%
of London properties
Overall rating:

7.4

Very good
243 reviews
Cleanliness
7.9
Facilities
6.9
Location
7.2
Read all reviews >
What travelers say they love:
Very clean and bright bedroom and bathroom.
ANNA from United Kingdom
Couple
More about Best Western Queens Crystal Palace

More about Best Western Queens Crystal Palace

Best Western Queens Crystal Palace

Never miss a single attraction in London when staying at Best Western Queens Crystal Palace. Getting around in London is easy when staying at this hotel, strategically placed right in the heart of the city.
At Best Western Queens Crystal Palace, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Guests can enjoy convenient available parking right at the hotel. Front desk services including express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs.
Packing light is possible at Best Western Queens Crystal Palace thanks to the hotel's dry cleaning service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
All rooms at Best Western Queens Crystal Palace are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. In-room entertainment amenities including the television is provided in some rooms. In some select rooms, you can find a refrigerator and a coffee or tea maker at your disposal.
Best Western Queens Crystal Palace also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Every day at Best Western Queens Crystal Palace begins with a delicious in-house breakfast. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar. Best Western Queens Crystal Palace has vending machines for 24-hour available light snacks and/or drinks.
Apart from amenities and services, Best Western Queens Crystal Palace goes the extra mile to make sure all guests make the most of their time. Get social at the hotel's shared lounge and TV area, where you can meet other guests.


Around the property

Don't miss out on all that London has to offer during your stay at Best Western Queens Crystal Palace. An afternoon of browsing the works at The British Museum located 11.9 km away can familiarize you with the local art scene. Don't forget to stop by Tower of London located 10.3 km away, where everyone who visits London wants to have their photo taken.


Reasons to stay here

Find some of the city's best deals here with rooms 96% cheaper than other options.
Get more than you bargain for here, which scores value for money higher than 93% of the city's accommodation.
Facilities at this hotel are rated higher than 93% of other accommodations in the city.

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Amenities and facilities
Good
Facilities

6.9

Most talked about facilities

Housekeeping

4 mentions

Breakfast

3 mentions

Car Park

1 mention

Languages spoken

  • English
  • Arabic
  • Bulgarian
  • Czech
  • Hindi
  • Polish
  • Romanian

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Wi-Fi in public areas

Dining, drinking, and snacking

  • Bar
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Cleanliness and safety

  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol

Services and conveniences

  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [charges apply]
  • Car park [on-site]

Available in all rooms

  • Coffee/tea maker
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Non-smoking
  • Shower
Food and dining
Breakfast options
  • Continental
  • Full English/Irish
Location
122 Church Road, Croydon, London, United Kingdom, SE19 2UG
Very good
Location

7.2

Airports

  • London City Airport (LCY)
    13.6 km 51 min drive
  • Gatwick Airport (LGW)
    29.9 km

Public transportation

  • Crystal Palace Train Station
    770 m 12 min walk
  • Gipsy Hill Train Station
    1.0 km 13 min walk

Hospital or clinic

  • Sefgrove Chemist
    500 m

Cash withdrawal

  • ATM
    210 m 3 min walk
What's nearby

Popular landmarks

  • Big Ben
    9.9 km
  • Tower Bridge
    10.0 km
  • London Eye
    10.1 km
  • Tower of London
    10.3 km
  • Buckingham Palace
    10.4 km
  • National Gallery
    10.9 km
  • V&A - Victoria and Albert Museum
    10.9 km
  • Natural History Museum
    11.1 km
  • The British Museum
    12.0 km
  • Madame Tussauds London
    13.0 km

Nearby landmarks

  • Westow Park
    230 m
  • Westow Street Market
    250 m
  • Stambourne Woodland Walk
    320 m
  • Fox Hill Playing Field
    330 m
  • Performance 360
    340 m
  • Duke McKenzie Fitness Centre
    340 m
  • Crystal Palace Food Market
    350 m
  • Oakland Wood
    370 m
  • Sefgrove Chemist
    500 m
  • Crystal Palace Museum
    620 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-2 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 3 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking for 5 or more rooms, different policies and additional supplements may apply.
  • Guests are required to present either an electronic or paper copy of the hotel voucher.
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
  • Guests travelling from outside of the United Kingdom, Ireland or any country in the Commonwealth are required to provide their passport's place of issue and details of their next destination.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

Extras

  • Breakfast charge (unless included in room price)9 GBP

The property

  • Number of bars/lounges1
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 331
  • Year property opened1851
  • Most recent renovation2018

Parking

  • Daily parking fee10 GBP
Property announcements

A security deposit of GBP 30 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.

The property currently only offers "Grab n Go" breakfast.

Due to COVID-19 circumstances, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. If the guest does not comply, the reservation will be cancelled.

Reviews of Best Western Queens Crystal Palace from real guests

Provided by verified guests of Agoda
7.4
/
10
Cleanliness7.9
Facilities6.9
Location7.2
Service7.5
Value for money7.6
High score for London
Rating
9+ Exceptional (15)
8-9 Excellent (11)
7-8 Very Good (10)
6-7 Good (5)
<6 Below Expectation (17)
Time of the year
Mar - May (10)
Jun - Aug (14)
Sep - Nov (19)
Dec - Feb (15)
All guests (177)
All room types
All languages

Show reviews that mention 

Showing 58 verified guest comments
123
10.0
Exceptional
Javid from Canada
Family with young children
Superior Family Room
Stayed 3 nights in October 2019

Nice location surrounded by shops, restaurants, daily necessity stores ”

Everything you need is at walking distance, London downtown is in 15 minutes, gatewick is in 40 minutes, heathrow airport, very convenient, rooms are large, clean, only concern is the water, it was too slow

Reviewed October 28, 2019

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10.0
Exceptional
ANNA from United Kingdom
Couple
Superior Double
Stayed 1 night in September 2019

Clean bright rooms”

Very clean and bright bedroom and bathroom. God breakfast.

Reviewed September 09, 2019

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9.2
Exceptional
Michele from United Kingdom
Couple
Double Room
Stayed 1 night in July 2021

Good room, Good value...”

After booking a room I went through to reviews and what I saw left me think I I have made a good decision. However my room was at first floor and I was surprised. The room wasn't to big if comparing with bathroom ( too big) but what counted was how clean it was, inside and outside our room. I definitely recommend the Hotel and if I come back I would ask to stay at the same room ( if possible and available). Staffs I made contact were polite and helpful even a cleaner who I asked for some help ( her English was poor) but we were able to understand each other. Glad to spend some hrs in this Hotel, no regret. Great Value 👍 👌

Reviewed July 21, 2021

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10.0
Exceptional
Charlotte from United Kingdom
Couple
Double Room
Stayed 1 night in August 2019

Exceptional”

Great size room, friendly staff, lovely comfy bed and a decent shower.

Reviewed September 01, 2019

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10.0
Exceptional
Michael from United Kingdom
Couple
Double Room
Stayed 1 night in March 2019

Beautiful, historic and refurbed hotel!”

We loved it and will be back

Reviewed March 12, 2019

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10.0
Exceptional
Janice from United Kingdom
Couple
Double Room
Stayed 4 nights in March 2020

Rebook”

We were unable to attend due to Coronavirus restrictions but they allowed us to rebook

Reviewed March 22, 2020

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10.0
Exceptional
Seyyed from Netherlands
Family with young children
Triple Room
Stayed 1 night in July 2019

Very good”

Alles was goed

Reviewed July 28, 2019

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9.6
Exceptional
Lee from United Kingdom
Business traveler
Single Room
Stayed 2 nights in February 2020

Exceptional”

Only one complaint £10 per night to park in the carpark this has to be factored in to the cost of your stay

Reviewed February 13, 2020

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8.8
Excellent
Jennifer from United Kingdom
Solo traveler
Single Room
Stayed 1 night in March 2019

What a great surprise ”

Booked a single room for £33. Didn’t expect much. On arrival clean and new reception area. Easy check in. Hotel seemed to have had all new carpets fitted. My room was huge with 3beds!! Clean, fresh. Comfortable bed & had a great nights sleep. Bathroom a little on the small side but clean, hot water and plenty of towels. Will definitely stay again!

Reviewed March 17, 2019

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8.8
Excellent
Sarah from Canada
Group
Triple Room with 3 Single Beds
Stayed 3 nights in September 2019

Clean place, friendly staff”

Staff were quite helpful and accommodating, room was clean and quiet. Shower pressure was very low. Location was okay for transport to central London; buses stop right outside and there is a train station less than 15 minutes walk away

Reviewed October 01, 2019

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8.8
Excellent
Mark from United Kingdom
Family with young children
Twin Room
Stayed 2 nights in November 2019

Clean recently refurbished to a high standard”

The rooms had brand new flat screens modern shower rooms and new beds only downside was rooms were on the smaller side but perfect for the price and quality of the room itself. Perfect recommendation for those who want a good hotel but not too expensive.

Reviewed November 07, 2019

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8.8
Excellent
Amiee from United Kingdom
Family with young children
Superior Twin Beds
Stayed 3 nights in February 2019

Excellent”

It was a beautiful room we had, although the fire alarm going off a couple of times & ladybirds in the bedroom my partner got rid of them, it was a lovely stay. Would definitely come again!

Reviewed February 28, 2019

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8.4
Excellent
Munira from United Kingdom
Couple
Superior Double
Stayed 10 nights in September 2019

Clean, compact room. Good value for money.”

The room was tiny but clean. Bathroom was almost half the size of the room, an added bonus! The hotel is in Zone 3 of London and the 15 minute walk to the train station is quite steep. One person in our group was disabled and found it very difficult to commute from here.

Reviewed October 11, 2019

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8.4
Excellent
Abiola from United Kingdom
Solo traveler
Superior Double
Stayed 1 night in December 2020

Minor essential improvements”

The door leading to the rooms kept banging each time a person entered. Hotels need to have soft-close hinge on every main door. The insulation was terrible in the hallways leading to the rooms and the noise from the heating system was too loud. If Best Western Queens Crystal Palace was able to addresses these issues, I would recommend the hotel.

Reviewed December 10, 2020

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9.2
Exceptional
Barry from United Kingdom
Solo traveler
Single Room
Stayed 1 night in September 2019

Exceptional”

Very pleasant staff.

Reviewed September 27, 2019

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8.4
Excellent
Anis
Group
Triple Room
Stayed 4 nights in January 2019

Nice hotel ”

Pros: the hotel is very beautiful, tidy and clean. The staff also helpful. Cons: a little bit far from central London

Reviewed February 05, 2019

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8.0
Excellent
Michael from United States
Solo traveler
Triple Room
Stayed 9 nights in August 2019

Very good”

It was a very nice place. It was just what was needed for the trip. I was a bit disappointed with the limited parking and I was not aware that I had to pay for the parking. But over all I was pleased with my stay.

Reviewed August 31, 2019

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8.4
Excellent
Ade from United Kingdom
Couple
Double Room
Stayed 1 night in January 2020

Very nice place ”

Nice place to stay

Reviewed January 23, 2020

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7.6
Very good
Robert
Family with young children
Superior Family Room
Stayed 2 nights in April 2019

NO SLEEP!!”

We stayed in room 006 where we stayed for 2 nights which was located directly underneath the dining area kitchen, all we heard until 1am was chairs and tables being dragged across the floor & with having a 1 year old baby wasn’t convenient. & then it started again at 7am. Other than the 2 sleepless nights the rest of the hotel was nice and the staff were friendly.

Reviewed April 08, 2019

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7.6
Very good
Michael from United Kingdom
Solo traveler
Single Room
Stayed 4 nights in January 2021

Work travel”

Central for travel via bus an train. Good clean hotel, nice staff. Pity about current situation, else surs facilities be whole lot better, bar open.... ❤️

Reviewed January 27, 2021

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123
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