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Hotel Balmoral, Sure Hotel Collection by Best Western
Hotel Balmoral, Sure Hotel Collection by Best Western
Hotel Balmoral, Sure Hotel Collection by Best Western
Hotel Balmoral, Sure Hotel Collection by Best Western
Hotel Balmoral, Sure Hotel Collection by Best Western
Hotel Balmoral, Sure Hotel Collection by Best Western
Hotel Balmoral, Sure Hotel Collection by Best Western

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8.5

Excellent

600 reviews

600 reviews

Housekeeping7
Breakfast2
Car Park1
See map

7.9

Very good

Location rating score

Very good location
Parking
FREE
Nearby landmarks
Discovery Museum 740 m
Newcastle Opera House 910 m
Grosvenor Casino 940 m
Camp David 960 m
Powerhouse Nightclub 980 m
Life Science Centre 1.0 km
Digital 1.1 km
Forth 1.1 km
Trent House Soul Bar 1.1 km
Leazes Park 1.1 km

Hotel Balmoral, Sure Hotel Collection by Best Western

358 Westgate Road, City Center and Grainger Town, Newcastle upon Tyne, United Kingdom, NE4 6NU - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the City Center and Grainger Town part of Newcastle upon Tyne, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Newcastle Airport. This 3-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

Check-in [24-hour]

Free Wi-Fi in all rooms!

Daily housekeeping

Daily housekeeping

Bar

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Contactless check-in/out

Bar

Restaurants

Safety deposit boxes

Your dates are popular among travelersUsers are booking a place in Newcastle upon Tyne every 34 minutes on Agoda.com
Value for money8.8
Distance to city center1 miles
Location rating7.9

Rooms available at Hotel Balmoral, Sure Hotel Collection by Best Western

Very good
Room comfort & quality

8

Double Room
...
  • Room size: 17 m²/183 ft²
  • Garden view
  • 1 king bed
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Twin Room
...
  • Room size: 17 m²/183 ft²
  • Garden view
  • 2 single beds
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Twin/Double Room
...
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    DOUBLE BED FOR SMOKERS
    ...
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      Double room single room
      ...
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        Economy, Single bed
        ...
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          NON SMOKING
          ...
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            2 Single Beds, Non-Smoking, Disabled Adapted Room
            ...
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              Double Room 2 Twin Beds
              ...
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                unNamed
                ...
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                  Frequently asked questions

                  What time is check-in and check-out at Hotel Balmoral, Sure Hotel Collection by Best Western ?

                  Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

                  How do I get to Hotel Balmoral, Sure Hotel Collection by Best Western ?

                  For those who wish to drive their own cars, Hotel Balmoral, Sure Hotel Collection by Best Western has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Newcastle upon Tyne with private transportation, the hotel can arrange taxi service.

                  Is breakfast offered at Hotel Balmoral, Sure Hotel Collection by Best Western ?

                  Start your mornings right, with the continental and buffet breakfast options offered at Hotel Balmoral, Sure Hotel Collection by Best Western . Adults can enjoy breakfast offered with an additional charge of 9 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

                  What are my dining options at Hotel Balmoral, Sure Hotel Collection by Best Western ?

                  Hotel Balmoral, Sure Hotel Collection by Best Western features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

                  What is the smoking policy at Hotel Balmoral, Sure Hotel Collection by Best Western ?

                  Hotel Balmoral, Sure Hotel Collection by Best Western does not permit smoking in any of its rooms, but allows smoking in designated areas.

                  What is the closest train, metro, or bus station to Hotel Balmoral, Sure Hotel Collection by Best Western ?

                  Newcastle Central Station is the closest train, metro, or bus station, about 1.2 km away from Hotel Balmoral, Sure Hotel Collection by Best Western .

                  What restaurants are nearby Hotel Balmoral, Sure Hotel Collection by Best Western ?

                  Hotel Balmoral, Sure Hotel Collection by Best Western is located in City Center and Grainger Town, famous for good restaurants such as Blake's Coffee House, Secco Ristorante Salentino and Paradiso Café Bar.

                  What are popular attractions near Hotel Balmoral, Sure Hotel Collection by Best Western ?

                  Guests at Hotel Balmoral, Sure Hotel Collection by Best Western can easily visit Discovery Museum, Newcastle Opera House and Life Science Centre located in the City Center and Grainger Town area.

                  What popular natural sightseeing spots are close to Hotel Balmoral, Sure Hotel Collection by Best Western ?

                  Hotel Balmoral, Sure Hotel Collection by Best Western is located in the City Center and Grainger Town area, which is famous for natural sightseeing destinations such as Leazes Park.

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                  Explore the neighborhood

                  What people love about Hotel Balmoral, Sure Hotel Collection by Best Western

                  • 8

                    Very good
                    Staff 

                    "Pros are value for money , good rooms , good staff good amenities."

                    Jason

                    |

                    December 8, 2019

                  • 8.8

                    Excellent
                    Cleanliness

                    "Room adequate and clean and warm"

                    Martyn

                    |

                    February 8, 2019

                  • 10

                    Exceptional
                    Staff 

                    "From it’s staff members to the rooms it’s an absolute exceptional hotel."

                    Usman

                    |

                    January 18, 2019

                  Property ranking|Compared to 322 Newcastle upon Tyne properties
                  See all rankings
                  Value for money score
                  8.8/10
                  Room comfort score
                  8/10
                  Cleanliness score
                  8.9/10
                  Service score
                  8.5/10
                  Better than
                  97
                  %
                  of Newcastle upon Tyne properties
                  Better than
                  97
                  %
                  of Newcastle upon Tyne properties
                  Better than
                  96
                  %
                  of Newcastle upon Tyne properties
                  Better than
                  92
                  %
                  of Newcastle upon Tyne properties
                  Overall rating:

                  8.5

                  Excellent
                  600 reviews
                  Cleanliness
                  8.9
                  Facilities
                  8.4
                  Location
                  7.9
                  Read all reviews >
                  More about Hotel Balmoral, Sure Hotel Collection by Best Western

                  More about Hotel Balmoral, Sure Hotel Collection by Best Western

                  Hotel Balmoral, Sure Hotel Collection by Best Western

                  Getting in and around Newcastle upon Tyne is a breeze when staying at Hotel Balmoral, Sure Hotel Collection by Best Western , located just minutes away from the city center.
                  Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi services provided by Hotel Balmoral, Sure Hotel Collection by Best Western makes it easy to plan your day trips, sightseeing, and more around Newcastle upon Tyne. Guests can enjoy free parking right at the hotel.
                  Front desk services including luggage storage and safety deposit boxes can assist with your needs. Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
                  Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. In some select rooms, you can find a coffee or tea maker at your disposal. Hotel Balmoral, Sure Hotel Collection by Best Western also provides toiletries in some of its bathrooms for your convenience.


                  Dining and things to do

                  Every day at Hotel Balmoral, Sure Hotel Collection by Best Western begins with a delicious in-house breakfast. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. Hotel Balmoral, Sure Hotel Collection by Best Western caters to its guests varied dietary restrictions with cuisine types such as halal available. A memorable night with your travel companions can be had without going far, at the hotel's bar.


                  Reasons to stay here

                  Get more than you bargain for here, which scores value for money higher than 97% of the city's accommodation.
                  Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 96% of the city's other accommodations.
                  Past guests love the cleanliness here, ranking it higher than 96% of the city's accommodation.

                  Amenities and facilities
                  Excellent
                  Facilities

                  8.4

                  Most talked about facilities

                  Housekeeping

                  6 mentions

                  Breakfast

                  5 mentions

                  Food & Dining

                  1 mention

                  Languages spoken

                  • English

                  Accessibility

                  • Wheelchair accessible

                  Internet access

                  • Free Wi-Fi in all rooms!
                  • Internet [LAN]
                  • Internet services
                  • Wi-Fi in public areas

                  Things to do, ways to relax

                  • Garden

                  Cleanliness and safety

                  • Anti-viral cleaning products
                  • Breakfast takeaway service
                  • Cashless payment service
                  • Daily disinfection in all rooms
                  • Daily disinfection in common areas
                  • Face coverings on staff
                  • First aid kit
                  • Guest rooms seal after sanitization
                  • Hand sanitizer
                  • Hot water linen and laundry washing
                  • Hygiene certification
                  • Individually-wrapped food options
                  • Physical distancing of at least 1 meter
                  • Protective screens in common areas
                  • Room sanitization opt-out available
                  • Rooms sanitized between stays
                  • Safe dining setup
                  • Sanitized kitchen and tableware items
                  • Shared stationery removed
                  • Staff trained in safety protocol
                  • Temperature check for guests and staff

                  Dining, drinking, and snacking

                  • Bar
                  • Kitchen
                  • Restaurant [halal]
                  • Restaurants

                  Services and conveniences

                  • Contactless check-in/out
                  • Daily housekeeping
                  • Doorman
                  • Elevator
                  • Facilities for disabled guests
                  • Food delivery
                  • Heating in public area
                  • Invoice provided
                  • Ironing service
                  • Luggage storage
                  • Safety deposit boxes
                  • Smoke-free property
                  • Smoking area
                  • Terrace

                  For the kids

                  • Kids meal

                  Land sports

                  • Golf course (within 3 km)

                  Access

                  • CCTV in common areas
                  • CCTV outside property
                  • Check-in [24-hour]
                  • Fire extinguisher
                  • Front desk [24-hour]
                  • Non-smoking rooms
                  • Pets allowed
                  • Security [24-hour]
                  • Smoke alarms

                  Getting around

                  • Car park [free of charge]
                  • Car park [nearby]
                  • Car park [on-site]
                  • Taxi service

                  Available in all rooms

                  • Accessible by elevator
                  • Accessible by stairs
                  • Accessible toilet
                  • Alarm clock
                  • Bathtub
                  • Carpeting
                  • Closet
                  • Clothes rack
                  • Coffee/tea maker
                  • Daily housekeeping
                  • Desk
                  • Free bottled water
                  • Hair dryer
                  • Heating
                  • Hypoallergenic
                  • In-room safe box
                  • Ironing facilities
                  • LAN Internet in room [free]
                  • Laptop safe box
                  • Linens
                  • Non-smoking
                  • Private bathroom
                  • Radio
                  • Roll-in shower
                  • Safety/security feature
                  • Satellite/cable channels
                  • Seating area
                  • Shower
                  • Sleep comfort items
                  • Smoke detector
                  • Soundproofing
                  • Streaming service like Netflix
                  • Telephone
                  • Toiletries
                  • Towels
                  • Trash cans
                  • Walk-in shower
                  • Wi-Fi [free]
                  • Window
                  Food and dining
                  Breakfast options
                  • Continental
                  • Halal
                  Restaurants on site

                  Luigikhan's

                  • Cuisine: Indian
                  • Menu: Buffet
                  Location
                  358 Westgate Road, City Center and Grainger Town, Newcastle upon Tyne, United Kingdom, NE4 6NU
                  Very good
                  Location

                  7.9

                  Property policies
                  Children and extra beds

                  Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

                  All children are welcome.

                  Children 0-1 year(s)
                  Stay for free if using existing bedding.
                  If you need an extra bed, it will incur an additional charge.
                  Guests 2 years and older are considered as adults
                  Must use an extra bed which will incur an additional charge.
                  Others
                  • When booking more than 5 rooms, different policies and additional supplements may apply.
                  Some helpful facts

                  Check-in/Check-out

                  • Check-in from15:00
                  • Check-out until11:00

                  Getting around

                  • Distance from city center1 miles
                  • Travel time to airport (minutes)20

                  Extras

                  • Breakfast charge (unless included in room price)9 GBP

                  The property

                  • Non-smoking rooms/floorsYes
                  • Number of bars/lounges1
                  • Number of floors3
                  • Number of restaurants1
                  • Number of rooms 20
                  • Room voltage240
                  • Year property opened1840
                  • Most recent renovation2015

                  Reviews of Hotel Balmoral, Sure Hotel Collection by Best Western from real guests

                  Provided by verified guests of Agoda
                  8.4
                  /
                  10
                  Cleanliness8.9
                  Facilities8.4
                  Location7.9
                  Room comfort and quality8.0
                  Service8.5
                  Value for money8.8
                  High score for Newcastle upon Tyne
                  Rating
                  9+ Exceptional (10)
                  8-9 Excellent (2)
                  7-8 Very Good (7)
                  6-7 Good (3)
                  <6 Below Expectation (2)
                  Time of the year
                  Mar - May (3)
                  Jun - Aug (5)
                  Sep - Nov (6)
                  Dec - Feb (10)
                  All guests (37)
                  All room types
                  All languages

                  Show reviews that mention 

                  Showing 24 verified guest comments
                  12
                  7.6
                  Very good
                  frazer from United Kingdom
                  Couple
                  Double Room
                  Stayed 1 night in December 2018

                  Over charged, horrible bed”

                  Clean hotel. But when I book a double room, it generally for 2. Forced to pay extra ( no option they had my money) the bed is reminiscent of a lie down in the jail. Hard and not comfortable. There are great hotels in the wonderful city of Newcastle unfortunately this is not one of them; heard the restaurant is amazing from many locals though so a pro in there...somewhere.

                  Reviewed January 03, 2019

                  See room deals

                  6.4
                  Good
                  Matthew from United Kingdom
                  Solo traveler
                  Double Room
                  Stayed 1 night in January 2018

                  Okay hotel for the price”

                  The room was clean, staff were friendly. The bed was comfortable and I had a good nights sleep. I didn’t try the breakfast. Location is a 15-20 up hill walk from the train station so if you have a large suit case it might not be the best hotel for you. I got my room for under £50 per night. If going to Newcastle by train I wouldn’t pay more than this For a room at this hotel, as there are more conveniently located hotels closer to the city centre for a little more. If you are driving they have a nice size car parking area outside which i assume is free to use. Over all a clean and comfortable hotel, which I would recommend to friends if they could get a room on agoda for under £50/night.

                  Reviewed January 22, 2018

                  See room deals

                  9.7
                  Exceptional
                  Louise from United Kingdom
                  Business traveler
                  Stayed 1 night in July 2014

                  Couldn't fault it!”

                  Friendly staff, yummy food and very comfortable room

                  I had a great stay at this hotel. Staff couldn't do more to help and ensure my stay was comfortable. I was very impressed with them and they made sure I could still have dinner delievered to my room even when I had to return late from working. Rooms were modern and very comfortable. I would stay here again without a doubt!

                  Reviewed September 09, 2014

                  See room deals

                  9.6
                  Exceptional
                  YUTTINAI from Thailand
                  Couple
                  Double Room
                  Stayed 1 night in April 2018

                  Good place for travel around Newcastle ”

                  If you NUFC fan you must love this place because hotel near stadium and city center 10 min walk. and room is clean and breakfast all staff is great

                  Reviewed April 24, 2018

                  See room deals

                  10.0
                  Exceptional
                  Usman from United Kingdom
                  Business traveler
                  Double Room
                  Stayed 1 night in November 2018

                  Nice and quiet ”

                  Great hotel .. very nice and polite staff. Free ample parking space and very quiet at night. What one wants after a long journey. Rooms are spacious and tidy too. And above all it’s like a 4* hotel with economy prices. Quality hotel with very reasonable prices.

                  Reviewed November 21, 2018

                  See room deals

                  10.0
                  Exceptional
                  Usman from United Kingdom
                  Business traveler
                  Double Room
                  Stayed 1 night in January 2019

                  Nice little gem in Newcastle ”

                  I stay here once every month as it’s quietly tucked away in one of Newcastle’s busiest roads. From it’s staff members to the rooms it’s an absolute exceptional hotel. And the price is like staying at a 4* for the price of a 2*.

                  Reviewed January 19, 2019

                  See room deals

                  9.2
                  Exceptional
                  Andy from United Kingdom
                  Couple
                  Stayed 1 night in December 2017

                  Great Value”

                  Very clean hotel. Huge comfortable bed. Bathroom was bigger than I expected and very modern. Great customer service from the guy on the desk. Great value for money. Pity we didn’t have time to try the restaurant as it gets good reviews. Will return and recommend to friends.

                  Reviewed December 10, 2017

                  See room deals

                  8.0
                  Excellent
                  Jason from Ireland
                  Business traveler
                  Double Room
                  Stayed 2 nights in December 2019

                  Sum it up”

                  Pros are value for money , good rooms , good staff good amenities. The down side is the rooms are way to hot even with heating off in room for 2 nights! There is underfloor heating in shower room which can’t be turned off and is on permanent. This follows on to my next issue as the hotel is on a main road into city . Opening the windows to cool the room isn’t a option. I tried this and couldn’t sleep due to noise of traffic throughout the night.

                  Reviewed December 08, 2019

                  See room deals

                  7.0
                  Very good
                  Chris from United Kingdom
                  Family with teens
                  Stayed 1 night in September 2014

                  Nice hotel ”

                  The rooms were well equiped and very modern

                  This is a nice hotel about 20 minute walk into town. the hotel has plenty of parking and is well kept with the rooms being well equipped and to a good standard. There is no bar and the main restaurant used for breakfast is the Indian restaurant on site. We were not taking breakfast anyway but would have been put off by the fact no bacon and sausages only halal alternatives. This is a good place to stay but lacks any atmosphere

                  Reviewed September 22, 2014

                  See room deals

                  8.4
                  Excellent
                  PAUL from United Kingdom
                  Couple
                  Double Room
                  Stayed 3 nights in October 2018

                  GREAT STAY....”

                  We went for the ELO concert and were pleased to find that it was an easy and pleasant walk to the Metro Arena...would certainly use the Ryokan again for any future concerts. Oh by the way...nice breakfast as well......the restaurant next door is also very good with nice staff and great food.

                  Reviewed October 13, 2018

                  See room deals

                  8.0
                  Excellent
                  Christopher from United Kingdom
                  Couple
                  Stayed 2 nights in May 2014

                  very enjoyable”

                  staff,standard of room,location

                  hotel clean,well presented,staff very efficient.quiet at night restaurant food looked ,and smelt very good-sadly no time to sample,maybe next time!continental breakfast looked a little sparse though full english was good,even with turkey rashers and beef sausage.Altogether a good time was had.

                  Reviewed May 28, 2014

                  See room deals

                  10.0
                  Exceptional
                  Eddie from United Kingdom
                  Solo traveler
                  Double Room
                  Stayed 1 night in December 2017

                  Exactly what was advertised”

                  Your Scottish receptionist was highly professional. On his conduct alone I would recommend your hotel to others. Please pass on my regards to him.

                  Reviewed December 15, 2017

                  See room deals

                  9.6
                  Exceptional
                  Daniel from United Kingdom
                  Couple
                  Stayed 1 night in April 2017

                  Lovely hotel, excellent staff”

                  The staff were great, had a really personal touch. Made us feel very welcome, room was lovely, clean and suitable for all our needs

                  Reviewed April 26, 2017

                  See room deals

                  9.2
                  Exceptional
                  Alan from United Kingdom
                  Couple
                  Double Room
                  Stayed 1 night in December 2018

                  Super clean and well organized ”

                  Lovely clean room and smart Hotel

                  Reviewed December 31, 2018

                  See room deals

                  9.6
                  Exceptional
                  SYED from United Kingdom
                  Business traveler
                  Stayed 1 night in August 2017

                  Excellent place. Attention to a high level of detail”

                  Very clean and tidy place. Staff very helpful and polite. Breakfast buffet sufficent selections for a hearty breakfast. A no hastle place with free onsite parking.

                  Reviewed August 30, 2017

                  See room deals

                  10.0
                  Exceptional
                  Julie from Canada
                  Couple
                  Double Room
                  Stayed 1 night in January 2018

                  Value for location”

                  2 km from train station. Awesome price/night (no breakfast).

                  Reviewed January 28, 2018

                  See room deals

                  8.8
                  Excellent
                  Martyn from United Kingdom
                  Solo traveler
                  Twin Room
                  Stayed 1 night in February 2019

                  Hospital appointment”

                  Room adequate and clean and warm

                  Reviewed February 08, 2019

                  See room deals

                  4.8
                  geoff from United Kingdom
                  Business traveler
                  Double Room
                  Stayed 2 nights in January 2018

                  Acceptable”

                  On arrival the receptionist was disinterested, initially ignored my presence and was not welcoming - generally displaying an apathetic attitude However my dealings with other staff was fine and they were polite and helpful

                  Reviewed January 18, 2018

                  See room deals

                  8.0
                  Excellent
                  Natalie from United Kingdom
                  Group
                  Stayed 1 night in September 2014

                  Trip”

                  Friendly and helpful staff, large bathroom and decent sized bedroom.

                  Excellent. Issues with hair dryer though as only hot air. Also location a bit dodgy.

                  Reviewed September 22, 2014

                  See room deals

                  6.3
                  Good
                  david from United Kingdom
                  Couple
                  Stayed 1 night in October 2015

                  Nice room, no public space”

                  Clean room and refurbished bathroom

                  Nice room but there were no public spaces

                  Reviewed October 05, 2015

                  See room deals

                  12
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