Отличен”

A bit pricey

Great Stay”

Excellent location, great service! Waiting impatiently to stay again!

Great hotel reliable staff”

as always great hyatt branch, location is a bit off but great shelter everywhere

Riding on their name”

Hotel is okay but there are lots of nice hotels in Tokyo at much better price points. For tourism, it's just out of reach of anywhere noteworthy so requires a 10min walk or taxi ride. Suggest tourists stay in more central locations and save cash. Rooms also need a revamp, ours were out of the 90's

Nice hotel with great staff ”

The hotel is quite far from the shopping district but they offer a shuttle service right in the Odakyu shopping district. It runs every 20 min so made it quite convenient. The staff on the reception was very accommodating but the restaurant staff was not so good. The hotel needs renovation. Otherwise, it was a good hotel considering they accommodated a 3rd person in our room with no charge.

Not so value for money”

For the same or much lower rates one can get other choices within the vicinity. Tokyo is so well connected via its metro it makes no sense to fork out so much for a 4 star. The staff are super friendly but they are typical of Japanese anyway.

Convenient location and friendly staff”

Located on top of Tochomae Station and one-stop from Shinjuku Station. V convenient to get around. Love the Family Mart located at basement for post-dinner snacks and drinks. Staff is friendly and very professional. Room could accommodate 3 super single beds. Definitely recommend to friends. Would like to check out Club Floors next time.

SHEARERS FROM PHILS. & NZ”

AWESOME HOTEL. WE WILL STAY AGAIN ONCE BACK IN TOKYO. EVERYTHING WAS PERFECT.

Wonderful stay but pricey.”

Majesty of building. Comfortable well appointed rooms.

Hyatt Recency Tokyo ”

Very nice hotel. Great location. Free shuttle to Shinjuku station that runs all day. Top notch housekeeping. Overall a great stay.

Old hotel but spacious”

We got the corner room and it was spacious. We had shuttle bus to get to the station which was a bonus.

Staff great, location not ideal”

Whilst this is in Shinjuku it is someway from the action of Shinjuku. It is in a business area and about a 15 minute walk from the station and from the restaurants and bars that surround it. The hotel itself was perfectly fine and the staff were typically great being Japanese. The pool is weird and not really that practical being only a metre deep. They also made you wear a swimming cap presumably for hygiene reasons which was a bit strange, but this is Japan. After all. For me the location was a bit of a let down, and would have preferred somewhere like Shibuya, but if you are just here for a business trip, this hotel would be quite fine.

Will stay in Hyatt regency again in Tokyo ”

Well located. Frequent shuttle bus to and fro Shinjuku station. Clean staff helpful and friendly

Generally all good ”

All good, shuttle to and from Shinjuku-Ku station is awesome. Standard room is ok if u don’t mind standing in tub for shower and small toilet. Staff is extremely polite and obliging. A very pleasant stay indeed. The hotel has a pool, spa and gym. Gym is small and warm (the sun heat comes right in) on sunny days. It’s especially warm if you are on the treadmill after 8am. The huge lobby is impressive and the hotel bakery in the lobby and 7-11 store as well as train station in basement of hotel is very convenient.

Отличен”

Great value, Executive club is good, good service and clean room

Pleasant stay, good location, great service.”

My family and I enjoyed our stay at the hotel. Staff were friendly, helpful and attentive. Room was spacious, slightly old but comfortable. The only disappointment was when we lost our kids' shoes in the room. Could have been mistaken for thrash. We would have given the hotel terrible reviews but the housekeeping manager, Matsumoto-san attended to this personally and handled the situation well and very professionally. I hope that the management takes note of his efforts and at the same time ensure that such incidents will not happen again.

Excellent customer service . High end location , huge room ”

Pros: very clean hotel, excellent customer service from all staff . Nice facilities Cons: location is not near to the resto and action but there is free shuttle bus to go other train station and all resto in shinjuku

Excellent Hotel, although slightly dated”

Facilities were great and staff was friendly and helpful. Great location. Taxi services always available from lobby. The rooms were slightly dated compared to other 5-star hotels. If you prefer your hotel to look "brand-new", you might be disappointed.

Отличен”

Really excellent staff

Lovely stay ”

We had a lovely stay and really enjoyed the hotel. The location is very convenient. The restaurants are a bit pricey for what you get. Staff were very friendly.