хорошее расположение но небольшой номер”

Приветливый персонал, рассказывали где приобретать билеты со скидкой (мы ездили в Хаконэ) и как удобней добраться до достопримечательностей (схема транспорта достаточна сложна для понимания)

Disappointed ”

The price was responsible for the area, however the cleanliness leaves a lot to be desired, which is strange for Nihhon. Roach in the lobby, blood specks on the sheets, and hallways that were full of marred walls. Maybe alright for a backpacking adventure, as the location near the station and near Mrgurodori was convenient. But for a family of three, it was not what I had hoped for. Staff are friendly.

Decent hotel wih convenient access to tourist attractions.”

My family and I stayed at Hotel New Otani Inn at Shinagawa for 6 nights. It was a excellent choice. The lobby is at Level 3, while level 2 is lined with with more than 10 restaurants, and level 1 has shops such as supermarkets, Daiso etc. Lawson convenience store is next to the hotel too. Next to the hotel, is another office building with 4 levels of restaurants. Access to the Yamanote line is also very convenient, as the Osaki station is 100 meters away. Yamanote line is a loop, providing convenient access to the other parts of Tokyo e.g. Harajuku, Shinjuku, Tokyo station etc. I would highly recommend this hotel.

Великолепен”

Convenient location, just walking distance from the Osaki train station.

Великолепен”

Very convenient location. Good quality price ratio for Tokyo center town. Breakfast is very good and front desk professional.

Stayed Twice, overall great but found a bug in the room”

It's great location, and very convenient to get things I needed. However, on 2nd stay, I found a bug in the bathroom. Quite surprised;;;; However, first stay was satisfied, I am willing to go back if bug situation is taken care of

real bad English ”

staff are lack of experience , staffs are never smile

All the staff is interested in us to charge more for whatever is asked. ”

Checkout time was 11am and when I asked for extension of half an hour to 11.30am, I was straightaway told that I would be charged. No flexibility at all!!!

Good hotel close to train stations and offices”

Everything was good

Very Bad Attitude”

Though I can understand that choosing some optional services like Higher Floor or even Non-smoking room are non guaranty, however, I was very sorry and upset for Mr. NIWA's very BAD ATTITUDE which actually not only ruined my wife and my moods from very beginning of our trip in Tokyo but also very harm the company's reputation of New Otani Inn. We will never to choose New Otani Inn if he has not any response and improvement.

Location location ”

located at the exit of JR station which is very handy. The room is quiet spacious, we love the hotel and the ambience.

Very Nice Hotel”

Very convenient loction, clean room, and good service! I will definitely go back again.

Unprofessional hotel staff”

I had always held the Otani hotel chain branding in high esteem. Planned a 8days trip to Tokyo travelling with 3 seniors and had looked forward to a long awaited getaway in Tokyo. However I was slightly applauded by the service attitude of the hotel staff over at New Otani Inn Tokyo. Enquires and requests were mostly met with irrelevant replies or blank expressions due to the lack of command of English. I do not expect spoken English to be widely used in Japan. However as service personnel at a hotel dealing with international guests, the least the staff can do is to attempt to understand or to seek help if he or she has difficulty understanding the guest. It was painful to make myself be understood in front of a personnel who was supposed to assist you with queries. An example will be that I was asking if I needed to make a reservation for the hotel breakfast for the next day. The only reply from the hotel staff was “Pay!! Pay!! Pay!!” Speechless. I am not one who gives bad reviews for anything. However, I got to remind myself, to never ever step into New Otani Inn Tokyo as a paying customer ... ever.

Cant beat the location”

1 minute walk from Osaki station and several rail lines available including Yamanote, Rinkai. Very easy access to any part of Tokyo. Convenience store just downstairs and plenty of restaurants around with even more choices to Yurakucho, Shinagawa or Gotanda. Very clean.

Affordable hotel near Tokyo”

This hotels location is great if you want to stay outside of Tokyo, but be an easy 20-30 minute train ride from the city center. It's a few mins from Osaki Station on the JR Yamanote line, and is close to a mall with several restaurants, although most don't seem to speak English. The room was a good size with all the normal amenities and the staff spoke fairly good English. I would stay here again.

Отличен”

Very clean room ,towels,linen. Convenient location, by train station, Good service.

Convenience & Value ”

Great spot on the Yamanote line, three mins to Shinagawa Station for NEX & Shinkansen. 15 mins to Harajuku and about 17 mins to Tokyo Station but transfers at Shinagawa are much easier. Lawson is right at the entrance and open 24 hours - hotel is above a supermarket, Daiso and many good value restaurants and fast food options. Rooms are basic but good value and staff were very helpful. If you don't have the JR Rail Pass and plan to do some exploring for a day around Tokyo you can buy the "Tokunai" pass from the ticket machines at Osaki Station for 750 yen which covers you all around Tokyo for your day's travel.

Don't recommend for family stay.”

The rooms are cramped and furniture is uncomfortable. Got a smoking room in spite of my requests in the booking for non-smoking. Was later shifted to another room next day.

i love the breakfast here, simple but delicous.”

i love the breakfast here, simple but delicous. It just fit the image that i had as a taiwanese on the japanese hotel. Location is super easy to find.

Perfect location, cozy and value for money! ”

I was in semi-double, the room space is good enough for one or two person, but the bed is a bit fit for two adults, by the way i think it’s reasonable compared to its price . (and it was my choice to stay so) Staff were helpful&welcome. facilities are all well provided in room. Actually, I really loved how they put the ice-making machine in self-service section on each floor :) . Again, all is good compared to its price and a perfect location, I really appreciated this hotel I would recommend it to others and come back again :)