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Lobby, Citadines Bay City Manila in Manila
Studio Deluxe Room - Bed, Citadines Bay City Manila in Manila
a living room filled with furniture and a painting on the wall, Citadines Bay City Manila in Manila
Lobby, Citadines Bay City Manila in Manila
Lobby, Citadines Bay City Manila in Manila
Swimming pool [outdoor], Citadines Bay City Manila in Manila
Swimming pool [outdoor], Citadines Bay City Manila in Manila

Removed from saved list

9.1

Exceptional

1,091 reviews

1,091 reviews

Housekeeping90
Breakfast40
Food & Dining6
See map
See map

9.3

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Robinsons Place Manila 4.8 km
Manila Ocean Park 5.4 km
Rizal Park 5.7 km
National Museum 6.1 km
Fort Santiago 6.4 km
San Agustin Church 6.4 km
Casa Manila 6.5 km
Manila Cathedral 6.7 km
Intramuros 6.8 km
Quiapo Church 7.3 km
Nearby landmarks
Scape Building Parking 70 m
K Line Laboratory 160 m
Parkwise 350 m
Jacom Parking Area 350 m
dfa clinic 390 m
MAAX Parking Entry 460 m
Diosdado Macapagal Avenue 460 m
Merrymart Grocery 480 m
Mall of Asia Arena 490 m
Kodanda Archery Range 500 m

Citadines Bay City Manila

Coral Way, Manila Bay, Manila, Philippines, 1300 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Manila Bay part of Manila, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Intramuros. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Sparkling clean

550 meters to public transportation

Top Value

Front desk [24-hour]

Airport transfer

Safety Seal

The Safety Seal is issued by the Department of Tourism to affirm that this accommodation establishment is compliant with the minimum public health standards set by the government and uses a contact tracing application.

Staff Vaccination

Hygiene Plus

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Swimming pool [outdoor]

Fitness center

Luggage storage

Cash withdrawal

Your dates are popular among travelersPopular destination! Properties in Manila are being booked every minute!
Value for money9.0
Location rating9.3
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport3.8 km

Rooms available at Citadines Bay City Manila

1 Bedroom Premier Suite
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Studio Deluxe Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Studio Premier
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 1 double bed or 1 queen bed
Enter dates to see prices
Studio Deluxe Twin
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
One Bedroom Premier Room
...
  • Room size: 49 m²/527 ft²
  • Kitchenette
  • 1 queen bed
Enter dates to see prices
Other
...
  • Room size: 33 m²/355 ft²
Enter dates to see prices
豪华一室房
...
    Enter dates to see prices
    DELUXE SINGLE ROOM TWIN ROOM
    ...
      Enter dates to see prices
      Bed in Dormitory with Shared Bathroom
      ...
        Enter dates to see prices
        Deluxe Room
        ...
          Enter dates to see prices

          Frequently asked questions

          What time is check-in and check-out at Citadines Bay City Manila?

          Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to Citadines Bay City Manila?

          Citadines Bay City Manila is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1422 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Citadines Bay City Manila has a car park right on site for maximum convenience. Parking is free for guests.

          Is breakfast offered at Citadines Bay City Manila?

          Wake up to a great à la carte breakfast at Citadines Bay City Manila. There's an additional charge of 950 PHP for adults and 475 PHP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

          What are my dining options at Citadines Bay City Manila?

          Citadines Bay City Manila features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

          Can special events be hosted at Citadines Bay City Manila?

          You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Citadines Bay City Manila. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

          Can business events be hosted at Citadines Bay City Manila?

          On-site venues and convenient event services make Citadines Bay City Manila an ideal choice for hosting meetings. The 2 venues can accommodate up to 8 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

          What is the smoking policy at Citadines Bay City Manila?

          Citadines Bay City Manila does not permit smoking in any of its rooms, but allows smoking in designated areas.

          What is the closest train, metro, or bus station to Citadines Bay City Manila?

          The closest train, metro, or bus station is SM Mall of Asia Bus Stop, 570 m away from Citadines Bay City Manila.

          What restaurants are nearby Citadines Bay City Manila?

          Citadines Bay City Manila’s neighborhood is Manila Bay which includes popular restaurants such as Harbor View, Cafe Ilang-Ilang and Jollibee (Biopolis).

          What popular shopping places are close to Citadines Bay City Manila?

          Located in the Manila Bay area, Citadines Bay City Manila is close to great shopping choices like SM Mall of Asia.

          What are popular attractions near Citadines Bay City Manila?

          Citadines Bay City Manila’s location in the Manila Bay neighborhood makes it close to famous attractions including Manila Ocean Park, Museo Pambata and Yexel's Toy Museum.

          What popular natural sightseeing spots are close to Citadines Bay City Manila?

          Citadines Bay City Manila is located within Manila Bay, which makes it conveniently close to natural sights including Realship Yacht Rentals.

          See map

          Explore the neighborhood

          What people love about Citadines Bay City Manila

          • 10

            Exceptional
            Cleanliness

            "Rooms are very well maintained and clean."

            Michael

            |

            January 27, 2023

          • 10

            Exceptional
            Cleanliness

            "It's good value, clean, comfortable, located close to MOA and has great staff."

            Tim

            |

            January 24, 2023

          • 10

            Exceptional
            Staff 

            "Great location and very friendly staff"

            Valerie

            |

            January 25, 2023

          Overall rating:

          9.1

          Exceptional
          1,091 reviews
          Cleanliness
          9.4
          Facilities
          9.0
          Location
          9.3
          Read all reviews >
          What travelers say they love:
          Clean, very accommodating re changes from the front desk to ...
          Jennifer from United States
          Family with young children
          More about Citadines Bay City Manila

          More about Citadines Bay City Manila

          Citadines Bay City Manila

          Take everything available in Manila with a comfort stay at Citadines Bay City Manila. Go beyond the touristy and get deeper into the offerings of Manila with a stay at Citadines Bay City Manila, located merely 6.7 km from Intramuros.
          Have a hassle-free trip while enjoying the services and amenities offered by Citadines Bay City Manila. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
          The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
          Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
          Equipped with handy amenities, guestrooms at Citadines Bay City Manila guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea in some rooms for when you feel like it is needed.
          It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


          Dining and things to do

          If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
          Recreational facilities at Citadines Bay City Manila are designed for escape and relaxation. Finish your vacation days right by dropping in at the sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
          Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Pick up something memorable for yourself or those waiting for you back at home, at the shops.

          Show less

          Amenities and facilities

          Excellent
          Facilities

          9

          Most talked about facilities

          Breakfast

          12 mentions

          Housekeeping

          4 mentions

          Swimming Pool

          3 mentions

          Food & Dining

          2 mentions

          Languages spoken
          • English
          • Filipino
          Accessibility
          • Wheelchair accessible
          Internet access
          • Free Wi-Fi in all rooms!
          • Internet services
          • Wi-Fi in public areas
          Things to do, ways to relax
          • Fitness center
          • Garden
          • Sauna
          • Swimming pool [outdoor]
          Cleanliness and safety
          • Anti-viral cleaning products
          • Body thermometer
          • Breakfast takeaway service
          • Cashless payment service
          • Daily disinfection in common areas
          • Doctor/nurse on call
          • Face coverings on staff
          • First aid kit
          • Free face masks
          • Hand sanitizer
          • Hotel room service app
          • Hot water linen and laundry washing
          • Individually-wrapped food options
          • Physical distancing of at least 1 meter
          • Protective screens in common areas
          • Room sanitization opt-out available
          • Rooms sanitized between stays
          • Sanitized kitchen and tableware items
          • Shared stationery removed
          • Staff trained in safety protocol
          • Sterilizing equipment
          • Temperature check for guests and staff
          Dining, drinking, and snacking
          • Bar
          • Poolside bar
          • Restaurants
          • Room service
          Services and conveniences
          • Air conditioning in public area
          • Cash withdrawal
          • Concierge
          • Contactless check-in/out
          • Convenience store
          • Daily housekeeping
          • Doorman
          • Dry cleaning
          • Elevator
          • Facilities for disabled guests
          • Food delivery
          • Grooming service
          • Heating in public area
          • Invoice provided
          • Ironing service
          • Laundromat
          • Laundry service
          • Luggage storage
          • Meeting/banquet facilities
          • Safety deposit boxes
          • Salon
          • Shops
          • Smoke-free property
          • Smoking area
          For the kids
          • Kids meal
          • Swimming pool [kids]
          Access
          • CCTV in common areas
          • CCTV outside property
          • Fire extinguisher
          • Front desk [24-hour]
          • Non-smoking rooms
          • Pets allowed
          • Safety/security feature
          • Security [24-hour]
          • Smoke alarms
          • Soundproof rooms
          Getting around
          • Airport transfer
          • Car park [free of charge]
          • Car park [on-site]
          • Rental car
          Available in all rooms
          • Air conditioning
          • Bathrobes
          • Blackout curtains
          • Closet
          • Complimentary tea
          • Desk
          • Fire extinguisher
          • Free bottled water
          • Free instant coffee
          • Hair dryer
          • Individual air conditioning
          • In-room safe box
          • Ironing facilities
          • Kitchenette
          • LAN Internet in room [charges apply]
          • Laptop workspace
          • Linens
          • Microwave
          • Mirror
          • Non-smoking
          • Refrigerator
          • Satellite/cable channels
          • Shower
          • Slippers
          • Smoke detector
          • Telephone
          • Toiletries
          • Towels
          • Wi-Fi [free]

          Food and dining

          Restaurants on site
          Bay City Cafe
          • Menu: Buffet, A-la-carte

          Location

          Coral Way, Manila Bay, Manila, Philippines, 1300
          Exceptional
          Location

          9.3

          Airports
          • Ninoy Aquino International Airport (MNL)
            3.8 km
          • Subic Bay International Airport (SFS)
            81.3 km
          Public transportation
          • SM Mall of Asia Bus Stop
            570 m
          • Baclaran LRT Station
            1.1 km
          Hospital or clinic
          • K Line Laboratory
            160 m
          Shopping
          • Robinsons Place Manila
            4.8 km
          Convenience store
          • On-site
          Cash withdrawal
          • ATM on-site

          What's nearby

          Popular landmarks
          • Robinsons Place Manila
            4.8 km
          • Manila Ocean Park
            5.4 km
          • Rizal Park
            5.7 km
          • National Museum
            6.1 km
          • Fort Santiago
            6.4 km
          • San Agustin Church
            6.4 km
          • Casa Manila
            6.5 km
          • Manila Cathedral
            6.7 km
          • Intramuros
            6.8 km
          • Quiapo Church
            7.3 km
          Nearby landmarks
          • Scape Building Parking
            70 m
          • K Line Laboratory
            160 m
          • Parkwise
            350 m
          • Jacom Parking Area
            350 m
          • dfa clinic
            390 m
          • MAAX Parking Entry
            460 m
          • Diosdado Macapagal Avenue
            460 m
          • Merrymart Grocery
            480 m
          • Mall of Asia Arena
            490 m
          • Kodanda Archery Range
            500 m
          Distances shown are straight-line distances on the map. Actual travel distances may vary.

          Property policies

          Children and extra beds

          Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

          All children are welcome.

          Infant 0-1 year(s)
          Stay for free if using existing bedding.
          Baby cot/crib available upon request
          Children 2-6 year(s)
          Stay for free if using existing bedding.
          If you need an extra bed, it will incur an additional charge.
          Guests 7 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • This property is currently operating as a government-assigned quarantine property. Other guests will be accommodated in a separate building from quarantined guests to ensure safety. Please contact the property for more information.
          • When booking more than 5 rooms, different policies and additional supplements may apply.

          Some helpful facts

          Check-in/Check-out
          • Check-in from14:00
          • Check-out until12:00
          Getting around
          • Airport transfer fee1422 PHP
          Extras
          • Breakfast charge (unless included in room price)950 PHP
          The property
          • Number of restaurants1
          • Number of rooms 212

          Property announcements

          Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

          Due to COVID-19 circumstances, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

          Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling.

          Due to the ongoing Coronavirus (COVID-19) situation, the property can currently only accept bookings from essential workers. Identification and reasonable evidence of work qualification must be presented at check-in. Please contact the property for more information

          As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information.

          In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

          In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.

          This property offers a government-approved quarantine package for guests returning from abroad. Please contact the property for more details.

          Reviews of Citadines Bay City Manila from real guests

          Provided by verified guests of Agoda
          9.1
          /
          10
          Cleanliness9.4
          Facilities9.0
          Location9.3
          Service9.3
          Value for money9.0
          High score for Manila
          Rating
          9+ Exceptional (302)
          8-9 Excellent (45)
          7-8 Very Good (30)
          6-7 Good (13)
          <6 Below Expectation (20)
          Time of the year
          Mar - May (87)
          Jun - Aug (71)
          Sep - Nov (93)
          Dec - Feb (159)
          All guests (1,091)
          All room types
          All languages

          Show reviews that mention 

          Showing 410 verified guest comments
          12345
          10.0
          Exceptional
          SEULKI from South Korea
          Couple
          1 Bedroom Premier Suite
          Stayed 1 night in March 2022

          Exceptional”

          It's my 4th time to visit in Philippines 🇵🇭 💖 now.. I choose to stayed in this hotel for 3days when i get here in Philippines.. but now i extended for 6 more days 😀 Because i really like the condition of this hotel room clean, fresh nice window view clean street out side, nice workers here all of them 🥰🥰🥰 and if u just walk out for 2 or 5 min, they got everything around like big mall, market, restaurants, 24hrs store. . . Cant get mo better ♡ nice hotel with nice price either Next time when i go back here in ph will stay here again❤ I like to say thank you for people who make me all comfortable and satisfaction who work at bay city cafe name JOY, AMBER,LABYLOU<I'm not sure if i spelled it right🙄> And also kuya roman?romic? *not sure the name* At the driving gate . HE IS SO NICE !!!! 😍 🔥 THANK YOU FOR ALL OF YOU CITADINES PEOPLE ILL SEE YOU AGAIN GOOD BLESS ALWAYS 🙌 ✨ 💓.

          Reviewed March 19, 2022

          See room deals

          Dear Seulki, We are delighted to receive your kind words and learn that you enjoyed you most recent visit. We have shared your feedback with our team, to help continuously inspire us in our daily tasks. We look forward to welcoming you again soon! Kind regards, Danmert Geda Guest Service Supervisor

          Responded March 20, 2022
          Citadines Bay City Manila
          10.0
          Exceptional
          Chris from Netherlands
          Couple
          1 Bedroom Premier Suite
          Stayed 3 nights in March 2020

          A great stop after intercontinental flight ”

          After 11 flight hours in an economy class seat our stay at citadines Manila Bay was next level pleasant. Very attentive and polite staff. The breakfast was heaven, the gym legendary and the is good for what it must be, a refreshing in a hot metropolitan area. The location is very ideal as it is 20 minutes from the airport by car, Mall of Asia Manila with all its stores and restaurants are in walking distance. And supermarket, 7-11, coffeeshop, mc Donalds, KFC are just around the corner. Huge plus to the staff, Rad and others for taking hospitality to a high level. Room, 1 bedrm premier deluxe is big and modern. We could do our small washes with the new Samsung washing machine and it was all very clean. Big plus to the room cleaning team. Good job! Def. Coming back

          Reviewed March 11, 2020

          See room deals

          Thank you for your wonderful review. I look forward to sharing your positive comments with the team as we take pride in providing moments of delight. Once again, thank you for your valued patronage. Please do reach out should your travel plans brings you back to our property. Yours Sincerely, Lyra/ Guest Service Manager

          Responded March 16, 2020
          Citadines Bay City Manila
          10.0
          Exceptional
          ARNOLD from United States
          Solo traveler
          1 Bedroom Premier Suite
          Stayed 9 nights in September 2021

          Simply THE BEST!!!”

          Stayed for my mandatory 10 day quarantine. I usually have low expectations whenever I book a hotel. More often than not, the pictures on the website does not match reality. I was pleasantly surprised the moment I stepped in the room. I instantly felt right at home. The room is very modern and has a traveler in mind when they designed the room. I love the details like the convenient placement and ample number of electrical plugs. It doesn't matter where you decide to hang out in the room, there's a plug close by. The plug type is also universal - it doesn't matter what part of the world you came from, your plug will fit, no adapter needed! My room came with a full size refrigerator and full size kitchen.. I didn't cook during my stay but the kitchen has everything you need from pots, pans, cooking utensils, toaster, microwave, electric water pot, and a coffee maker. There's also a front load washing machine / dryer combo under the kitchen counter to keep my clothes freshly washed during my stay. Due to the pandemic, contact with the staff is very minimal. Nevertheless, help is readily available should you need it. I've stayed in plenty of so called "5 star" hotels as a frequent traveler. Most of them cost twice as much and fall short of expectations. I can honestly say that Citadines truly deserve my 5 star recommendation. I am definitely checking back in next time I come back.

          Reviewed September 11, 2021

          See room deals

          Dear Mr. Arnold, We are delighted to receive your kind words and learn that you enjoyed your most recent visit. We have shared your feedback with our team, to help continuously inspire us in our daily tasks. We look forward to welcoming you again soon! Kind regards, Danmert Geda Guest Service Supervisor

          Responded September 25, 2021
          Citadines Bay City Manila
          10.0
          Exceptional
          Dino from Philippines
          Family with young children
          1 Bedroom Premier Suite
          Stayed 3 nights in April 2022

          Superbly Awesome Stay”

          Booking thru Agoda has been very easy and convenient for us... The Citadines Bay City Hotel simply made our 1st time stay Superbly Awesome one. Ms Clarish at the front desk warmly and happily welcomed us by swiftly facilitated our check in. It was barely less than 7 mins and we were ready to head to our room. Mr Rich, Ms Ariann and Mr Rad were always making sure that we indeed enjoyed our stay. They often asked us how we're doing. Is there any thing that we want and stuffs like that. Mr Art of Housekeeping at the 10th floor was really awesome. He was more than willing and happy to assist and respond to our requests. The restaurant staff were so warm in welcoming us for our breakfast. The front guards were so courteous and ready to assist with our taxi requests... We are so happy and satisfied with our stay and we congratulate the management for really giving their staff excellent trainings and to the whole staff for performing very well. Indeed, we will see you all very soon... Keep safe always and God bless you all Thank you... Dino Jorge Ente and Family 👍👍⭐⭐⭐⭐⭐⭐⭐⭐⭐👍👍

          Reviewed April 11, 2022

          See room deals

          Thank you for sharing your positive stay experience with us! Dear Mr. Dino, Greetings from Citadines Bay City Manila! We are delighted to read that you were well looked after by our team at Citadines Bay City Manila! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon. Cathy Orio Asst. Manager Guest Service

          Responded April 11, 2022
          Citadines Bay City Manila
          10.0
          Exceptional
          Maria from Philippines
          Family with teens
          Studio Deluxe Twin
          Stayed 1 night in May 2022

          Very impressed!”

          My parents loved Citadines so much. Probably in the top 3 in their best stays in Manila. Impressed with the room, pool, staff and cleanliness of the place. Shoutout to the super accommodating staff. Just a comment on the selection on the breakfast, soup station was great, as well as the breads but dishes that go with rice may need some work. Doesnt need to be fancy, like tapa or tocino or any filipino type would be great. Nonetheless we had so much fun and love it. Will be recommending it and coming back! Just an additional suggestion to make it more attractive to foreign travelers probably a free shuttle to MOA or Asean City Casino and LRT station would be great :)

          Reviewed May 08, 2022

          See room deals

          Dear Ms. Maria, Greetings from Citadines Bay City Manila! Thank you for sharing your stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Bay City Manila. Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We have noted your observations and recommendations and suggestions about the breakfast and the free shuttle service around the area. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Cathy Orio Asst. Guest Service Manager

          Responded May 16, 2022
          Citadines Bay City Manila
          10.0
          Exceptional
          Teresita from United States
          Couple
          Studio Deluxe Room
          Stayed 2 nights in February 2020

          Great Stay and Great Staff”

          My husband and I stayed at this hotel with my sister and her husband last February 2020. The hotel's location is great being adjacent to the WMall and just walking distance to the Mall of Asia. For the price we paid the room is spacious with comfortable beds and the included breakfast buffet was delicious. The Bay City Cafe staff was very attentive and there to make sure you're happy with your breakfast. Thank you Cerrina, Kaye, Yoj, Marie, Lara, and Jory for always making sure our coffee cups were full, you were also making sure we were enjoying our meals but most of all having your beautiful smiles at every interaction made us all feel welcome and at home.

          Reviewed March 31, 2020

          See room deals

          Thank you for your review. Our people are at the heart of everything we do and I am delighted that our service was able to make you feel like a valued guest. Thanks for the support. We look forward to welcoming you again at your home, Citadines Bay City Manila. Yours Sincerely, Lyra/ Guest Service Manager

          Responded March 31, 2020
          Citadines Bay City Manila
          10.0
          Exceptional
          Karen from Philippines
          Family with young children
          Studio Deluxe Room
          Stayed 2 nights in October 2019

          Warm welcoming friendly hotel! ”

          Hotel was great! It has a nice location and convinient to supermarkets or fastfood, just beside the hotel there is WMall. Upon checking in, the receptionist was very welcoming and informative. Rooms were clean and spacious. Our sleep was extremely comfortable! Breakfast was also great. They have quality foods even though there are few choices. One of their staffs invited my child to attend Halloween Trick or Treat Event, and it was amazing. My son loves it very much! All the staffs were helpful. Even the guards are alert, also the Golden Retriever at the lobby area for their security purposes was so cute and friendly as well. Will come back for sure!!!

          Reviewed November 05, 2019

          See room deals

          Dear Karen, Thank you very much for taking the time to tell us about your recent stay and we were delighted to learn that you enjoyed your stay with us. Feedback such as this truly inspires us to do even better. Have shared your kind words to our associates, they were all happy to hear about it. Thanks for the support. We look forward to welcoming you again at your home, Citadines Bay City Manila. Yours Sincerely, Lyra/Guest Service Manager

          Responded November 07, 2019
          Citadines Bay City Manila
          10.0
          Exceptional
          Elimar from Philippines
          Family with young children
          1 Bedroom Premier Suite
          Stayed 2 nights in August 2019

          Great room and location ”

          We loved the room as its complete with amenities and kitchen equipments especially if you are spending your last days near airport, its perfect. You can shop at waltermart for food items including frozen goods and store them in their big fridge. If you are a family with young children/infants, Mercury drugstore is downstairs to buy milk, diaper or medicines. Selection of Restaurants nearby. People are welcoming and hospitable especially Mariel at reception. The security staffs at basement are helpful always offering assistance. Breakfast is acceptable and people are nice. Except on our 2nd day, room was not cleaned even though we put on the make up room sign. So there was no refill of water and toiletries. But other than that, everything was great. Will be staying again

          Reviewed August 23, 2019

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          Dear Elimar, Thank you for your AMAZING comment, it's truly heartwarming. Feedback such as this truly inspires us to do even better. Have shared your kind words to our associates, they were all happy yo hear about it. Thanks for the support. We look forward to welcoming you again at home, Citadines Bay City Manila. Yours Sincerely, Lyra/ Guest Service Manager

          Responded August 27, 2019
          Citadines Bay City Manila
          10.0
          Exceptional
          Ruth from Philippines
          Family with young children
          1 Bedroom Premier Suite
          Stayed 1 night in December 2021

          Exceptional”

          Its our first after a long while to go on a staycation and Citadines Manila Bay sure made it a lovely experience. 1. Check in was hassle free and check out was by far the fastest I have experienced. 2. The room where we stayed was really clean and comfy. 3. I particularly liked the booking process for the use of their pool to avoid crowding. 4. The shower area and surroundings at the pool area are all clean. 5. The room service staff are all very friendly and they really assisted you even when not asked. 6. Very professional and yet warm personality of the check-in staff. Good location, ample parking and not so crowded newly built hotel. I wouldn't be surprised if we're booking it again soon.

          Reviewed January 03, 2022

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          Dear Ms. Ruth, Thank you for your review!. At the same time, we are happy to have met your expectations in service and quality standards and thank you very much for your compliment to all our associates. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again at your home, Citadines Bay City Manila. Yours Sincerely, Cathy Orio Assistant Guest Service Manager

          Responded March 26, 2022
          Citadines Bay City Manila
          10.0
          Exceptional
          Phoebe from Philippines
          Solo traveler
          Studio Deluxe Room
          Stayed 1 night in November 2019

          Sparkling clean rooms!”

          I love that it has a good couch, where I can sit comfortably while working on my laptop. It has a working table with a good lamp if you want to study. I also love their Argan toiletries! Staff were accommodating. Breakfast buffet was average. Its location is very accessible to walmart mall (with grocery, food court, coffeebean, snr, fastfood, watsons, etc) and scape building (where Anytime fitness is located). If you want to go to a bigger mall, MOA is near. It has fast wifi access, clean carpeted floor, sparkling clean CR. I will definitely go back.

          Reviewed December 08, 2019

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          Dear Phoebe, Thank you very much for taking the time to tell us about your recent stay and we were delighted to learn that you enjoyed your stay with us. Your feedback is invaluable to us because it allow us to continually monitor and improve our service standards. Once again, thank you for your valued patronage. We look forward to welcoming you again at your home, Citadines Bay City Manila. Yours Sincerely, Lyra/ Guest Service Manager

          Responded December 10, 2019
          Citadines Bay City Manila
          10.0
          Exceptional
          Priscilla from Australia
          Solo traveler
          Studio Deluxe Room
          Stayed 5 nights in October 2019

          Finally I found my home away from home.”

          Been going to Manila for many years to visit my family, and staying in different apartments, residence and hotels , can’t find my self to settled in one place until I found this gem close to shopping centre, airport, restaurant but most of all, the staff at Cidadines Manila makes me feel so homey specially the breakfast buffet staff , couldn’t ask for more the way they treat me . Thank you for making my stay so pleasant and very comfortable. Miss you guys and I’ll see you soon on my next journey💕 Priscilla ( Australia)

          Reviewed October 16, 2019

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          Dear Ms. Pricila, Thank you for your heartwarming review. Our people are at the heart of everything we do and I am delighted that our service was able to make you feel like a valued guest. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Thanks for the support. We look forward to welcoming you again at your home, Citadines Bay City Manila. Yours Sincerely, Lyra/ Guest Service Manager

          Responded October 19, 2019
          Citadines Bay City Manila
          10.0
          Exceptional
          Nette from Philippines
          Couple
          Studio Deluxe Twin
          Stayed 2 nights in February 2022

          4-star Hotel near MOA”

          We stayed for 3 days and 2 nights and since my husband is working from hotel, we have limited time to go out to have our meals. We tried their restaurant and it was really great in terms of taste, serving, and price. The chef approached us and gave us complimentary soup while we are waiting for our meals. The room is great as well in terms of size and cleanliness. Gym and pool are also very good. Staff are courteous and helpful. Overall, our experience is 5 out of 5.

          Reviewed February 17, 2022

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          Dear Ms. Nette, Thank you for your wonderful review. I look forward to sharing your positive comments with the team as we take pride in providing moments of delight. Once again, thank you for your valued patronage. Please do reach out should your travel plans brings you back to our property. Yours Sincerely, Danmert / Guest Service Supervisor

          Responded February 19, 2022
          Citadines Bay City Manila
          10.0
          Exceptional
          Katrin from Philippines
          Solo traveler
          Studio Deluxe Room
          Stayed 2 nights in February 2022

          Best hotel during pandemic”

          I had a really pleasant stay! 5star for this hotel. Unexpectedly, they upgraded me to a suite for free of charge! Considering travelling during this pandemic, this is by far the best hotel i have stayed. Hotel is very clean, the room is spacious and complete with kitchen utensils. Also there is free drinking water. Room was spacious. The staff are very courteous and very helpful. And the security for this hotel a big plus in terms of safety. Overall, best hotel. Would definetely come back.

          Reviewed February 18, 2022

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          Dear Ms. Katrin, Greetings! Thank you for sharing your stay experience with us. We are happy to learn that you found our rooms clean and spacious. Receiving such positive feedback from guests like you motivates us to further improve our commitment to the delivery of excellent service. We thank you once again for choosing to stay with us and we look forward to having you back soon. Sincerely, Cathy Orio Assistan Guest Service Manager

          Responded April 09, 2022
          Citadines Bay City Manila
          10.0
          Exceptional
          Merl from Philippines
          Couple
          Studio Deluxe Room
          Stayed 4 nights in February 2022

          Exceptional ”

          All staff were professional and very courteous. From the security guard, reception, housekeeping up to the restaurant staff were very helpful and polite at all times. I commend Ms. Yna for her outstanding service. Hotel is safe ans also near SM MOA and just beside a mall. Rooms were neat and tidy. Some noise can be heard from the hallway but still tolerable. AC was not that cold even if it is set to the lowest temperature, I recommend to check the unit regularly. Electrical outlets were fitted with 3-way sockets, a must for travelers, ofws and foreigners. Toilet with bidet installed. All hotels should basically have this in all of their rooms. Overall, it was a very pleasant stay. I will definitely book again and will recommend to my friends and relatives.

          Reviewed March 01, 2022

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          Dear Mr. Merl, Warm greetings and thank you for having chosen Citadines Bay City Manila as the Serviced Residence of choice and for taking the the time to share your feedback. We are elated to learn that you find the location of our property to your preference and you felt at home during your stay. And also for highlighting our colleague, Yna. Once again, thank you and we look forward to welcoming you back to Citadines Bay City Manila Regards, Danmert Geda

          Responded March 03, 2022
          Citadines Bay City Manila
          10.0
          Exceptional
          Monica from Philippines
          Couple
          Studio Deluxe Room
          Stayed 1 night in February 2019

          Perfect Staycation”

          Great location, right next to a mall and walking distance from the Mall of Asia complex. Facilities were clean and new, room was comfortable and bright, breakfast buffet was simple yet delicious (if you have special food request, simply ask the very accommodating staff), all staff were friendly, smiling, helpful and courteous; each floor had a guard so very safe. Would highly recommend this place and would love to stay there again!

          Reviewed March 14, 2019

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          Dear Monica, Thank you for staying with us at Citadines Bay City Manila. We are delighted to hear that your experience was amazing, from the great location of the hotel to the facilities as well as our staff that rendered above and beyond service standards. I am glad that we have afforded you with the most impeccable experience and we look forward to welcoming you back. Yours Sincerely, Lyra/Guest Service Manager

          Responded March 18, 2019
          Citadines Bay City Manila
          10.0
          Exceptional
          Al from Canada
          Couple
          Studio Deluxe Room
          Stayed 4 nights in April 2022

          Great Service”

          Highly recommended. Very accommodating. place was great, peaceful, clean, good food, good ambiance, Friendly and helpful staff. Stayed 4 nights. I can't say enough about the breakfast staff at the restaurant. Joy, Judy, Lady, Amber, Kurt, Grace. Rich was great in customer service highly recommend. Great guy to talk to. We will stay here again in the future.

          Reviewed April 22, 2022

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          Dear Al, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Bay City Manila, specially Joy,Judy,Lady, Amber, Kurt, Grace and Rich . Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Cathy Orio Asst. Guest Service Manager

          Responded April 27, 2022
          Citadines Bay City Manila
          10.0
          Exceptional
          Russell from United States
          Solo traveler
          1 Bedroom Premier Suite
          Stayed 1 night in January 2020

          A hotel where customer service reigns supreme”

          This is my second stay at this hotel. The last time I visited, I was only here for maybe 9 hours because of my early flight back home. But upon arrival, the receptionist who was checking me in noticed my flight times and asked me if I wanted a box breakfast to take with me for the early flight. At that moment I knew when I came back to Manila, i would stay here again. And goodness, I am so glad I did. The staff here really looks after you and will anticipate what you might want or need. I am a single wheelchair traveler and they always make sure I have exactly what I need. So, management if you read this....thank you so much for helping me.

          Reviewed January 27, 2020

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          Dear Russell, Thank you for your Amazing review. Our people are at the heart of everything we do and I am delighted that our service was able to make you feel like a valued guest. Thanks again for the support. We look forward to welcoming you again at your home, Citadines Bay City Manila. Yours Sincerely, Lyra/ Guest Service Manager

          Responded January 28, 2020
          Citadines Bay City Manila
          10.0
          Exceptional
          Lulu from Philippines
          Family with young children
          Studio Deluxe Room
          Stayed 1 night in June 2022

          Excellent hotel!”

          We had a great stay at the hotel. Staff are friendly and attentive. The food taste great. The rooms are modern and clean. The lounge band was entertaining. I recommend this hotel for their customer service. It is beside the W.Mall, and close to Mall if Asia. Very convenient locatiobn. Thanks, CBCM!

          Reviewed June 19, 2022

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          Dear Ms. Lulu, Greetings from Citadines Bay City Manila! Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliments our colleagues for their dedicated services. Once again, thank you for your valued patronage. From all of us at Citadines Bay City Manila, we look forward to welcoming you again at any one of our serviced residences. Sincerely, Cathy Orio Asst. Guest Service Manager

          Responded June 19, 2022
          Citadines Bay City Manila
          10.0
          Exceptional
          Mary from Philippines
          Couple
          Studio Deluxe Room
          Stayed 1 night in December 2021

          Best staycation”

          Everything is neat, complete and organized. Staff are very professional, accommodating and courteous. Beds are extremely comfortable and I want to have the same bed for my home. Linens are clean and fresh. Room provided gives a good sunrise and sunset view. Breakfast choices maybe improved but overall we have a great time and wish to be back soon.

          Reviewed March 24, 2022

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          Dear Ms. Mary, Greetings from Citadines Bay City Manila! We thank you for taking the time to share your most recent stay experience with us. We are delighted to learn that you found everything in the property neat and organized, professional staff accommodating and courteous during your stay. At the same time, we have noted your assessment on specific areas that need improvement. We thank you once again for choosing to stay with us and we look forward to having you back soon. Cathy ORIO Citadines Bay City Manila

          Responded March 26, 2022
          Citadines Bay City Manila
          10.0
          Exceptional
          Ana from Philippines
          Couple
          Studio Deluxe Room
          Stayed 1 night in July 2022

          Exceptional”

          We only just booked for an overnight stay and felt so bitin.. Wished we could have stayed longer but our schedule won't allow.. Clean, comfortable, relaxing and everything you need are all in their rooms..They also have courteous staffs.. Service is great.. If there's a chance I will book again with this hotel..

          Reviewed July 18, 2022

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          Dear Ms. Ana, Greetings from Citadines Bay City Manila! We thank you for taking the time to share your most recent stay experience with us. We are delighted to learn that you found our property clean, comfortable, relaxing during your stay. Receiving such positive feedback from guests like you motivates us to further improve our commitment to the delivery of excellent service. We thank you once again for choosing to stay with us and we look forward to having you back soon. Sincerely, Cathy Orio Assistant Guest Service Manager

          Responded July 19, 2022
          Citadines Bay City Manila
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