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Exterior view, Citadines South Kensington London in London
1-Bedroom Apartment - Guestroom, Citadines South Kensington London in London
a living room filled with furniture and a couch, Citadines South Kensington London in London
a living room filled with furniture and a kitchen, Citadines South Kensington London in London
Lobby, Citadines South Kensington London in London
a man and a little girl sitting on a bed, Citadines South Kensington London in London
Citadines South Kensington London

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8.2

Excellent

1,413 reviews

1,413 reviews

Housekeeping5
Shops1
24-hour front desk1
See map

9

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Excellent for walking
Parking
Available
Walkable places
Partridge's

80 m

Queen’s Arms

280 m

St. Augustine Queens Gate

290 m

Popular landmarks
Natural History Museum

520 m

V&A - Victoria and Albert Museum

800 m

Buckingham Palace

2.9 km

Madame Tussauds London

3.4 km

National Gallery

4.1 km

Closest landmarks
Bangladesh High Commission

280 m

Royal Thai Embassy

280 m

Embassy of Vietnam

330 m

Zambian High Commission

340 m

Crafts Council Gallery Shop/Victoria & Albert Museum Shop

350 m

Citadines South Kensington London

35A Gloucester Road, Chelsea, London, United Kingdom, SW7 4PL - See map

Make your best journey to London with the promised standard of Ascott Cares, and enjoy free Wi-Fi in all rooms. Strategically situated in Chelsea, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous London Eye. This 4-star property features fitness center to make your stay more indulgent and memorable.

Highlights

Located in heart of London

Check-in [24-hour]

Airport transfer

380 meters to public transportation

Inside city center

Ascott Cares

Our Commitment to Wellness, Cleanliness and Sustainability

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Pets allowed

Car park

Fitness center

Free Wi-Fi in all rooms!

Luggage storage

Check-in/out [private]

Your dates are popular among travelersPopular destination! Properties in London are being booked every minute!
Value for money8.1
Distance to city center0km
Location rating9.0
Nearest airportLondon City Airport (LCY)
Distance to airport16.2 km

Rooms available at Citadines South Kensington London

Excellent
Room comfort & quality

8.2

1-Bedroom Apartment
...
  • Room size: 40 m²/431 ft²
  • Street view
  • 1 double bed or 2 single be...
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Studio
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  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed or 2 single be...
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Studio Deluxe Room
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  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed and 2 single b...
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Room #11563511
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    1 Bedroom
    ...
    • Shower
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    Room Assigned on Arrival
    ...
    • Shower
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    Suite Luxury
    ...
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      Twin Room - Single Use
      ...
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        Studio - Special
        ...
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          SINGLE ROOM APARTMENT SOFA BED
          ...
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            Frequently asked questions

            What time is check-in and check-out at Citadines South Kensington London?

            Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to Citadines South Kensington London?

            Citadines South Kensington London is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 80 GBP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Citadines South Kensington London has a car park right on site for maximum convenience. Parking is available for a fee of 35 GBP per day. If you're looking for an easy way to get around London with private transportation, the hotel can arrange taxi service.

            Is breakfast offered at Citadines South Kensington London?

            There's an additional charge of 999 GBP for adults and 999 GBP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

            Can special events be hosted at Citadines South Kensington London?

            Large events and gatherings such as engagements can be hosted at Citadines South Kensington London. Small or intimate events like honeymoons can also be accomodated. Event decoration service is offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

            What is the smoking policy at Citadines South Kensington London?

            Citadines South Kensington London does not permit smoking in any of its rooms or indoor areas.

            What is the closest train, metro, or bus station to Citadines South Kensington London?

            The closest train, metro, or bus station is Gloucester Road Tube Station, 380 m away from Citadines South Kensington London.

            What restaurants are nearby Citadines South Kensington London?

            Citadines South Kensington London’s neighborhood is Chelsea which includes popular restaurants such as La Pappardella, Colbert and The Botanist.

            What popular shopping places are close to Citadines South Kensington London?

            Located in the Chelsea area, Citadines South Kensington London is close to great shopping choices like Crafts Council Gallery Shop/Victoria & Albert Museum Shop, The Mosaic Rooms and Christie's South Kensington.

            What are popular attractions near Citadines South Kensington London?

            Citadines South Kensington London’s location in the Chelsea neighborhood makes it close to famous attractions including Natural History Museum, V&A - Victoria and Albert Museum and Science Museum.

            What popular natural sightseeing spots are close to Citadines South Kensington London?

            Citadines South Kensington London is located within Chelsea, which makes it conveniently close to natural sights including St George's Campden Hill and Bishop's Park.

            See map

            Explore the neighborhood

            What people love about Citadines South Kensington London

            • 10

              Exceptional
              Cleanliness

              "Was really happy I booked this lovely hotel very clean big room which had a kitchen area for those staying longer."

              E

              |

              February 1, 2019

            • 10

              Exceptional
              Staff 

              "Lovely friendly service, and homely style with a prime location in the city - highly recommended!"

              conrad

              |

              June 23, 2022

            • 9.6

              Exceptional
              Location

              "The location is fantastic as you have access to three of the tube lines at the closest station and another station nearby."

              Keith

              |

              June 8, 2022

            Overall rating:

            8.3

            Excellent
            214 reviews
            Cleanliness
            8.4
            Facilities
            7.7
            Location
            9.0
            Read all reviews >
            More about Citadines South Kensington London

            More about Citadines South Kensington London

            Citadines South Kensington London

            See the best of London with a stay at Citadines South Kensington London, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
            The facilities and services provided by Citadines South Kensington London ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in London.
            Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include luggage storage and safety deposit boxes. The hotel's on-site laundromat, dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel.
            The hotel is entirely non-smoking, ensuring a clean air environment.
            Experience high-quality room facilities during your stay at Citadines South Kensington London. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Citadines South Kensington London include a separate living room, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
            The hotel also provides guests with a refrigerator and a coffee or tea maker in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and towels in some select rooms.


            Dining and things to do

            Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Light snacking is available day or night with the hotel's vending machines.
            To fill your days, be sure to check out the fantastic facilities offered at Citadines South Kensington London. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Have some relaxing fun with family and friends at the shared lounge and TV area.


            Around the property

            Take some time to explore London. Learn about the city's art history with a day at The British Museum located 4.6 km away, where you can see collections by famous artists. Pose in front of Tower of London located 7.5 km away, and you can always show your friends the time you went to London.

            Show less

            Amenities and facilities

            Very good
            Facilities

            7.7

            Most talked about facilities

            Housekeeping

            6 mentions

            Breakfast

            2 mentions

            Internet

            2 mentions

            Food & Dining

            1 mention

            Languages spoken
            • English
            • French
            • Hungarian
            • Italian
            • Lithuanian
            • Polish
            • Romanian
            • Russian
            • Spanish
            Accessibility
            • Wheelchair accessible
            Internet access
            • Free Wi-Fi in all rooms!
            • Internet services
            • Wi-Fi in public areas
            Things to do, ways to relax
            • Fitness center
            Cleanliness and safety
            • Anti-viral cleaning products
            • Body thermometer
            • Cashless payment service
            • Daily disinfection in all rooms
            • Daily disinfection in common areas
            • Doctor/nurse on call
            • First aid kit
            • Free face masks
            • Hand sanitizer
            • Hot water linen and laundry washing
            • Hygiene certification
            • Physical distancing of at least 1 meter
            • Professional-grade sanitizing services
            • Protective screens in common areas
            • Room sanitization opt-out available
            • Rooms sanitized between stays
            • Sanitized kitchen and tableware items
            • Shared stationery removed
            • Staff trained in safety protocol
            • Temperature check for guests and staff
            Dining, drinking, and snacking
            • Alternative meal arrangement
            • Coffee shop
            • Kitchen
            • Vending machine
            Services and conveniences
            • Air conditioning in public area
            • Convenience store
            • Dry cleaning
            • Elevator
            • Facilities for disabled guests
            • Heating in public area
            • Invoice provided
            • Laundromat
            • Laundry service
            • Luggage storage
            • Meeting/banquet facilities
            • Safety deposit boxes
            • Smoke-free property
            • Smoking area
            For the kids
            • Family room
            Access
            • Cat-friendly
            • CCTV in common areas
            • Check-in/out [private]
            • Check-in [24-hour]
            • Dog-friendly
            • Fire extinguisher
            • Front desk [24-hour]
            • Non-smoking rooms
            • Pets allowed
            • Security [24-hour]
            • Smoke alarms
            • Soundproof rooms
            Getting around
            • Airport transfer
            • Car park [charges apply]
            • Car park [on-site]
            • Taxi service
            Available in all rooms
            • Accessible by elevator
            • Accessible by stairs
            • Air conditioning
            • Alarm clock
            • Bathtub
            • Blackout curtains
            • Cleaning products
            • Closet
            • Clothes rack
            • Coffee/tea maker
            • Daily housekeeping
            • Desk
            • Dining table
            • Dishwasher
            • Extra long bed
            • Fire extinguisher
            • Fitness club privileges
            • Free bottled water
            • Full kitchen
            • Hair dryer
            • Hand sanitizer
            • Heating
            • Individual air conditioning
            • In-room safe box
            • Internet access – wireless
            • Ironing facilities
            • Kitchenette
            • Kitchenware
            • LAN Internet in room [free]
            • Laptop workspace
            • Linens
            • Locker
            • Microwave
            • Mirror
            • Mobile hotspot device
            • Mobility accessibility
            • Non-smoking
            • Pets allowed in room
            • Private bathroom
            • Radio
            • Refrigerator
            • Safety/security feature
            • Satellite/cable channels
            • Seating area
            • Separate dining area
            • Shower
            • Sleep comfort items
            • Smoke detector
            • Socket near the bed
            • Sofa
            • Soundproofing
            • Telephone
            • Tile/marble flooring
            • Toiletries
            • Towels
            • Trash cans
            • Wake-up service
            • Wi-Fi [free]
            • Window
            • Wine glasses
            • Wooden/parqueted flooring

            Food and dining

            Breakfast options
            • Continental

            Location

            35A Gloucester Road, Chelsea, London, United Kingdom, SW7 4PL
            Excellent
            Location

            9

            Airports
            • London City Airport (LCY)
              16.2 km 56 min drive
            • Heathrow Airport (LHR)
              19.0 km 34 min drive
            Public transportation
            • Gloucester Road Tube Station
              380 m 4 min walk
            • High Street Kensington Tube Station
              690 m 13 min walk
            Hospital or clinic
            • Stanhope Mews West Surgery
              360 m
            Shopping
            • Camden Market
              5.5 km 29 min drive
            Convenience store
            • On-site
            Cash withdrawal
            • ATM
              270 m 3 min walk

            What's nearby

            Popular landmarks
            • Natural History Museum
              520 m
            • V&A - Victoria and Albert Museum
              800 m
            • Buckingham Palace
              2.9 km
            • Madame Tussauds London
              3.4 km
            • National Gallery
              4.1 km
            • Big Ben
              4.1 km
            • London Eye
              4.5 km
            • The British Museum
              4.6 km
            • Tower of London
              7.6 km
            • Tower Bridge
              7.6 km
            Nearby landmarks
            • Partridge's
              80 m
            • Queen’s Arms
              280 m
            • Bangladesh High Commission
              280 m
            • Royal Thai Embassy
              280 m
            • St. Augustine Queens Gate
              290 m
            • Embassy of Vietnam
              330 m
            • Zambian High Commission
              340 m
            • Crafts Council Gallery Shop/Victoria & Albert Museum Shop
              350 m
            • Stanhope Mews West Surgery
              360 m
            • Embassy of the Republic of Bulgaria
              380 m
            Distances shown are straight-line distances on the map. Actual travel distances may vary.

            Property policies

            Children and extra beds

            Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

            All children are welcome.

            Infant 0-2 year(s)
            Stay for free if using existing bedding.
            Baby cot/crib available upon request
            Children 3-6 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 7 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • The property provides either a bathtub or shower in a guestroom.
            • Identification and reasonable evidence of work qualification must be presented at check-in. Please contact the property for more information.
            • When booking more than 5 rooms, different policies and additional supplements may apply.

            Some helpful facts

            Check-in/Check-out
            • Check-in from15:00
            • Check-out until11:00
            Getting around
            • Airport transfer fee80 GBP
            • Distance from city center0km
            • Travel time to airport (minutes)30
            Extras
            • Breakfast charge (unless included in room price)999 GBP
            The property
            • Non-smoking rooms/floorsyes
            • Number of bars/lounges0
            • Number of floors7
            • Number of restaurants0
            • Number of rooms 92
            • Year property opened1996
            • Most recent renovation2010
            Parking
            • Daily parking fee35 GBP

            Reviews of Citadines South Kensington London from real guests

            Provided by verified guests of Agoda
            8.3
            /
            10
            Cleanliness8.4
            Facilities7.7
            Location9.0
            Room comfort and quality8.2
            Service8.5
            Value for money8.1
            High score for London
            Rating
            9+ Exceptional (40)
            8-9 Excellent (26)
            7-8 Very Good (37)
            6-7 Good (7)
            <6 Below Expectation (16)
            Time of the year
            Mar - May (22)
            Jun - Aug (33)
            Sep - Nov (48)
            Dec - Feb (23)
            All guests (214)
            All room types
            All languages

            Show reviews that mention 

            Showing 126 verified guest comments
            12345
            10.0
            Exceptional
            E from United Kingdom
            Couple
            Stayed 1 night in January 2019

            Lovely hotel”

            We were attending The Royal Albert Hall and wanted somewhere close by to stay. Was really happy I booked this lovely hotel very clean big room which had a kitchen area for those staying longer. Lots of places in the vicinity to eat as well I would highly recommend Da Mario’s Fabulous food

            Reviewed February 01, 2019

            See room deals

            Dear Reviewer, We are overjoyed to know that you enjoyed your stay with us. Thank you for submitting a perfect feedback score and comments. We truly look forward inn welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

            Responded March 06, 2019
            Citadines South Kensington London
            9.6
            Exceptional
            Keith from United States
            Family with teens
            Studio Deluxe Room
            Stayed 5 nights in May 2022

            Fantastic location and coffee machine in the lobby knocks this one out of the park”

            This was my second stay with Citadines South Kensington and if definitely return again. The location is fantastic as you have access to three of the tube lines at the closest station and another station nearby. The facilities are great and the staff is super helpful.

            Reviewed June 08, 2022

            See room deals

            Dear Keith, The team and I are overjoyed to know that we exceeded in your expectations and for your recommendation. We truly look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

            Responded June 10, 2022
            Citadines South Kensington London
            10.0
            Exceptional
            conrad from Thailand
            Solo traveler
            Studio
            Stayed 1 night in June 2022

            Great service!”

            Lovely friendly service, and homely style with a prime location in the city - highly recommended!

            Reviewed June 24, 2022

            See room deals

            Dear Conrad, We are extremely grateful for the perfect feedback score and comments. We truly look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

            Responded August 19, 2022
            Citadines South Kensington London
            10.0
            Exceptional
            John from United States
            Couple
            1-Bedroom Apartment
            Stayed 3 nights in April 2022

            Great”

            Great location. Even met celebrities at the hotel

            Reviewed April 15, 2022

            See room deals

            Dear John, Thank you kindly for the positive review score and comments. We are truly happy to know that we exceeded in your expectations. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

            Responded May 23, 2022
            Citadines South Kensington London
            9.6
            Exceptional
            Gemma from United Kingdom
            Family with young children
            Studio Deluxe Room
            Stayed 1 night in July 2021

            Great service again from citadines”

            Great location and lovely staff. Would stay here again.

            Reviewed July 26, 2021

            See room deals

            Dear Gemma, Thank you kindly for the positive review score and comments. We are truly happy to know that you had a pleasant stay with us. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

            Responded February 15, 2022
            Citadines South Kensington London
            8.8
            Excellent
            Chris from Singapore
            Business traveler
            Studio
            Stayed 8 nights in August 2020

            Great Location!”

            This hotel is located in the heart of my favorite London neighborhood. So much to do within walking distance and the tube is 5 mins walk away if you need to go further afield. The hotel itself was good value by London standards. The room was a decent size and quite quiet (although the walls were a bit thin so you could hear the people next door). Overall the hotel was great for a short stay.

            Reviewed September 06, 2020

            See room deals

            9.2
            Exceptional
            Nalinee from Thailand
            Family with young children
            Studio
            Stayed 2 nights in July 2019

            Facilities in room”

            If the room has more drawers/hangers that would be nice to set things in order.

            Reviewed July 11, 2019

            See room deals

            Dear Nalinee, Thank you kindly for bestowing upon us a postive review score. I am truly happy to know that you enjoyed your stay with us. I have taken note of your recommendation. We truly look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

            Responded July 12, 2019
            Citadines South Kensington London
            9.2
            Exceptional
            Yah from Singapore
            Family with young children
            1-Bedroom Apartment
            Stayed 4 nights in June 2018

            Good location, good service”

            Great place to stay

            Reviewed May 11, 2019

            See room deals

            Dear Yah Thank you for sharing your feedback. We are happy to hear that you have enjoyed your recent stay at Citadines South Kensington and look forward in welcoming you back in the near future. Best regards, Marina Knipenberg Front Office Manager

            Responded May 13, 2019
            Citadines South Kensington London
            8.0
            Excellent
            Penelope from Singapore
            Solo traveler
            Studio
            Stayed 3 nights in November 2019

            Good location but hotel is dated”

            In a great location. Minutes walk to museums and Kensington High Street. Direct bus just outside the hotel to Shepherd's Bush where Westfield shopping mall is located. However the hotel feels dated and the pillows and bed were very uncomfortable.

            Reviewed December 01, 2019

            See room deals

            Dear Penelope, Thank you for taking the time to submit your feedback score and comments. We are truly happt ot know that you enjoyed our location which is perfect for London sightseeing and shopping. I have taken note of your negative comments.We are grateful for your valued custom and we look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

            Responded December 02, 2019
            Citadines South Kensington London
            8.0
            Excellent
            N from Singapore
            Family with teens
            Studio
            Stayed 12 nights in September 2021

            The location is great and the staffs are friendly.”

            The location is very good. All the staffs are very friendly and helpful. It was a nice experience.

            Reviewed October 11, 2021

            See room deals

            Dear N, Apologies that it has taken so long to reply to your feedback score and comments. we are truly happy to know that you enjoyed your stay with us. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

            Responded May 23, 2022
            Citadines South Kensington London
            7.2
            Very good
            Pornthip from Thailand
            Family with young children
            Studio
            Stayed 4 nights in April 2019

            Very good”

            Everything was fine except for:- 1) I have not been informed before prior to check in that the hotel will clean your room only once a week. If you prefer your room to be cleaned more often, you are needed to pay GBP15 per time. 2) Many staffs are not helpful as they seem to be not willing to help.

            Reviewed April 25, 2019

            See room deals

            Dear Reviewer, Thank you for taking the time to submit your feedback score and comments. I sincerely apologise that you were not informed about our cleaning schedule. As we are a Serviced Residence, our services are somewhat diferrent to that of the standard hotel concept. Daily cleaning can be arranged, however this must be requested and is chargeable on top of your room rate. This informtion is advertised on all our online portals and suppliers including Agoda in multiple langauges. I have asked the Front Office Manager to please remind the staff to be as helpful as possible, thank you for bringing this to my attention as this is not the norm. It seems on this occasion we have failed you as a first time guest, and I can only hope you will give us another oppurtunity in the near future to change your opinion of your services. Kind regards, Anthony Bull Residence Manager

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            Citadines South Kensington London
            5.2
            Kayleigh from United Kingdom
            Family with teens
            Studio Deluxe Room
            Stayed 1 night in January 2022

            Would choose elsewhere ”

            Even though the option for twin is given to you they don't have any twin rooms. The hotel do follow up to ask your preference and even though we specifically requested a twin no one took the time advise there are no twins at all on the property. The room wasn't that clean with crumbs in one of the beds, weird marks in the bathroom and toilet and the walls are paper thin so the people having a gathering next door were making quite a racket. For what you pay I'd expect a lot more. The guy at check in was polite but he has been the only staff member we've seen. Maybe he's one staffing the whole place and that's why things slipped through the cracks?....

            Reviewed January 30, 2022

            See room deals

            Dear Kayleigh, Thank you for staying with us and for taking your time to give us your feedback. I am truly sorry to hear about your unpleasant experience for a second time with the group. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the staff members concerned, and I will ensure that they receive the necessary guidance to perform a much better role moving forward to ensure cleanliness standards are kept high. The advertising of a twin bed in the Deluxe room type is incorrect on Agoda I will get the Sales team to investigate and rectify. Thank you for bringing this to my attention. Unfortunately, there is no way of recreating the past or reversing the unpleasant twin bed situation you experienced. Kind regards, Anthony Bull Residence Mngr

            Show more
            Citadines South Kensington London
            4.8
            S from India
            Business traveler
            Studio
            Stayed 3 nights in April 2019

            Acceptable”

            I would not recommend this service apartment to anyone who is looking for a comfortable stay! Facilities are below average, and the service is poor.

            Reviewed May 03, 2019

            See room deals

            Dear Reviewer, Dear Reviewer, Thank you for your comments following your recent stay at the Citadines South Kensington, I appreciate the time you have taken to share your experiences on this site. Naturally your comments are deeply concerning to both myself and my team, who all share a passion for great customer service. Please be assured your experience is completely incongruous, as many reviews on this site demonstrate. I can only sincerely apologise that your stay was not up to your expectations and service levels. Kind regards, Anthony Bull Residdence Manager

            Responded May 08, 2019
            Citadines South Kensington London
            4.4
            Rajiv from India
            Family with young children
            Studio
            Stayed 4 nights in May 2022

            Terrible!”

            Service apartment without any service!

            Reviewed May 23, 2022

            See room deals

            Dear Rajiv, I am saddened to have received your feedback score and comments. Daily cleaning can be arranged however this is on top of your room rate and must be requested at reception. I can only apologize that we did not make this clear to you online and throughout your stay as this is not the norm. I cant change the past but hopefully you will give us another opportunity in the near future to change your opinion of our product and services? Kind regards, Anthony Bull Residence Manager

            Responded May 24, 2022
            Citadines South Kensington London
            8.8
            Excellent
            Chris from United States
            Couple
            Studio Deluxe Room
            Stayed 6 nights in May 2017

            Solid choice for a shorter stay in London”

            This was our second stay at Citidines South Kensington. If you are looking for high luxury, don't book here. Citadines features function more than style. The rooms are clean. Everything works. The room we had was reasonably quiet even with the window open at night. The staff is polite, attentive and professional. The small apart- kitchens have everything they need for simple cooking. The beds are comfy. The TV channel package is rather good for a London chain hotel. The location is fantastic with all of South Kensington, including museums, parks, pubs, restaurants, groceries and the Tube within easy walk. I will complain somewhat mildly that thei internet is not up to snuff. That is a small trade off for everything else you do get for a very reasonable London price.

            Reviewed May 14, 2017

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            Dear Chris, I would like to thank you for choosing to stay with us at Citadines South Kensington, and for taking the time and effort to write your review. We are pleased that you found our apartment are suitable for your needs and that we are well-located. We really appreciate your recommendation to our future guests. It will be our pleasure to welcome you back again, hopefully not in the too distant future. Best wishes, Wing Yin Choi

            Responded May 18, 2017
            Citadines South Kensington London
            9.2
            Exceptional
            Norelin from Malaysia
            Family with teens
            1-Bedroom Apartment
            Stayed 6 nights in August 2017

            A great stay.”

            Checked-in 26 August 2017 Checked-out 1 Sept 2017 (1) We definitely recommend this establishment to our nearest and dearest. (2) Location is a walking distance to Natural History Museum and V&A. There is a sundry store and Partridges less than a minute walk from the establishment. (3) Citadines provides unlimited hot drinks at its lobby, printing facilities, WiFi facilities and mobile phone for its guests. During our stay the facilities advertised were in working condition. (4) Special mention of its front desk employees especially Ms Christina, who was unstinting in her assistance, be it to call for the black cab or any other enquiries. Mr Jules even though a trainee gave his best to assist. We will definitely stay at Citadines South Kensington if we were in town. The END

            Reviewed September 15, 2017

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            Dear Norelin, Allow us to first thank you for your detailed review and for taking the time to write your thoughts about Citadines South Kensington. Such comments are always very valuable for us. I am truly delighted to read that you enjoyed your experience with us and it pleases me to read such lovely feedback about our apartments and the facilities that we offer. I will share your positive feedback with the entire team, special with Christina and Jules and sincerely hope that we will have the pleasure of hosting you once again. Best wishes, Daniela Codreanu

            Responded September 18, 2017
            Citadines South Kensington London
            9.6
            Exceptional
            Ana-Maria from Romania
            Couple
            Studio
            Stayed 8 nights in June 2017

            Excellent apart-hotel, would absolutely recommend it”

            The hotel is very well located in a great neighborhood, close to Hyde Park, to the South Kensington museums and to a station with access to 3 tube lines. The staff is very friendly, the kitchen is very well equipped. The room is very clean at your arrival, but the only inconvenient is that they provide cleaning service only once a week (or more often if you are willing to pay for it). Otherwise, they do offer you fresh towels or trash bags, upon request. There's also a coffee machine in the hallway and you have free access to the gym.

            Reviewed June 12, 2017

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            Dear Ana-Maria, Thank you for taking the time and review your recent stay at Citadines South Kensington and to provide us with your feedback relation to the housekeeping services. I would like to take the opportunity to explain the concept of our Citadines brand and the weekly housekeeping services. Citadines Apart ‘hotels offer cleverly configured spaces and a flexible services menu to allow our residents to customize their stay experience. In an Apart ‘hotel, residents get to enjoy the comfort of living in an apartment with an efficient use of space while enjoying the convenience of a hotel. Although some standard services are already included to the room rate, residents can choose other optional services, chargeable at nominal rates, based on their schedules and lifestyle preferences. The daily housekeeping is one of these additional services that we offer. Thank you for sharing your experience and we look forward to welcoming you again. Best wishes, Wing Yin Choi

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            Citadines South Kensington London
            8.8
            Excellent
            Chung-Min from Taiwan
            Couple
            Studio
            Stayed 9 nights in April 2017

            Fabulous location, friendly staff and cozy rooms!”

            The area hotel located is just decent and safe, not far from Hyde Park. It's only around 5 mins walking distance from Gloucester Road underground station, which is a major station and easy to get you to many major spots of London. There's a Tesco just in front of the underground station, even though it's not a big store, it's enough for simple food preparation. Hotel staffs are always helpful and friendly. WIFI is stable. There's a laundry room equipped with washing and drying machines in the basement floor, even though we didn't use it during our stay. The room is big and neat. We're lucky to have window view just toward Gloucester Road. There's a small drawback that kitchen is located in the same area with bedroom, therefore the air is a bit of oily when we enter the room firstly. Overall I give this hotel very good rating! Especially recommended to traveller who wish to have kitchen during the trip. If I return back to London, I will stay here again for sure.

            Reviewed May 04, 2017

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            Dear Chung-Min, Thank you for staying at Citadines South Kensington and for taking the time to write about your stay with us. We are truly delighted to read that you enjoyed your experience with us and it pleases us to read such lovely feedback about our apartments, staff and the facilities that we offer. Best wishes, Wing Yin Choi

            Responded May 18, 2017
            Citadines South Kensington London
            10.0
            Exceptional
            Mengxia from China
            Couple
            Studio
            Stayed 3 nights in October 2016

            Great location and spacious room”

            The hotel is located about 6 mins away from gloucester road with plenty nice restaurants, my boyfriend and i especially like the one Jakobs just on the opposite octhe road. Id highly recommend this hotel to anyone planning to stay in south kensington area.

            Reviewed October 12, 2016

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            10.0
            Exceptional
            Yanting from Singapore
            Business traveler
            Studio
            Stayed 19 nights in August 2018

            Great stay here!”

            Stayed here for a month and really enjoyed it - the area around Gloucester Road is very convenient, 5 mins away from the tube (with 3 lines - district, circle and piccadilly), lined with good cafes/restaurants and easy access to 2 big supermarkets. It was also a short walk away from Kensington Gardens. The hotel room (I stayed in Studio) itself was on the smaller side but fully functional. Concierge was very welcoming and friendly, and the free flow coffee and tea/ green apples every morning was a nice touch. Thanks for the wonderful stay.

            Reviewed September 05, 2018

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            Dear Yanting, We are overjoyed to have received such positive feedback and comments. The team and I are grateful to know that we exceeded in your expectations. Thank you for recognising our fantastic location perfect for London sightseeing and shopping. We truly look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

            Responded September 06, 2018
            Citadines South Kensington London
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