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Lobby, Citizen Hotel in Manila
Deluxe Twin - Bedroom, Citizen Hotel in Manila
Interior view, Citizen Hotel in Manila
Interior view, Citizen Hotel in Manila
Exterior view, Citizen Hotel in Manila
Exterior view, Citizen Hotel in Manila
Reception, Citizen Hotel in Manila

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8.4

Excellent

200 reviews

200 reviews

Housekeeping12
Internet2
See map

8.2

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Museo Ng Makati

110 m

Seoulmart Co. Inc

190 m

MetroMart

200 m

WCHA Fashion Haus

220 m

A. Venue Makati

230 m

Popular landmarks
Robinsons Place Manila

5.3 km

National Museum

5.9 km

Rizal Park

6.0 km

Quiapo Church

6.3 km

Fort Santiago

6.5 km

Closest landmarks
Darmed

80 m

Ojales Dental Clinic

280 m

Tribu Diwata

330 m

Ringside

360 m

Firefly Roofdeck

390 m

Citizen Hotel

968 J.P. Rizal Avenue, Poblacion, Makati City, Makati, Manila, Philippines, 1210 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Makati, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Intramuros. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Located in heart of Manila

Check-in [24-hour]

Inside city center

Free Wi-Fi in all rooms!

Air conditioning

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
Body thermometer
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Free Wi-Fi in all rooms!

Luggage storage

Contactless check-in/out

Security [24-hour]

Smoke-free property

Body thermometer

Daily disinfection in common areas

This property is in high demand!

5 travelers have booked today.

Value for money8.6
Location rating8.2
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport6.3 km

Rooms available at Citizen Hotel

Superior Twin
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
Enter dates to see prices
Deluxe Queen
...
  • Room size: 15 m²/161 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Deluxe Twin
...
  • Room size: 15 m²/161 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Queen
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Superior Room
...
  • Room size: 16 m²/172 ft²
Enter dates to see prices
Deluxe Room
...
  • Room size: 15 m²/161 ft²
Enter dates to see prices
Single room - Premier
...
    Enter dates to see prices
    Room Assigned on Arrival
    ...
      Enter dates to see prices
      Twin room - Single use - De Luxe
      ...
        Enter dates to see prices
        Twin/Double room - Premier
        ...
          Enter dates to see prices

          Frequently asked questions

          What time is check-in and check-out at Citizen Hotel?

          Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          What is the smoking policy at Citizen Hotel?

          Citizen Hotel does not permit smoking in any of its rooms or indoor areas.

          What is the closest train, metro, or bus station to Citizen Hotel?

          The closest train, metro, or bus station to Citizen Hotel is Buendia 3 MRT Station, 1.3 km away.

          What restaurants are nearby Citizen Hotel?

          Restaurants including Mendokoro Ramenba, El Chupacabra and Blackbird are popular in Citizen Hotel’s neighborhood which is known as Makati.

          What popular shopping places are close to Citizen Hotel?

          Shopping options in Citizen Hotel’s Makati neighborhood include A. Venue Mall, Century City Mall and Powerplant Mall.

          What are popular attractions near Citizen Hotel?

          Guests at Citizen Hotel can easily visit Museo Ng Makati, Bel-Air 2 Park and Bel-Air Park located in the Makati area.

          What popular natural sightseeing spots are close to Citizen Hotel?

          Citizen Hotel’s nearby natural sights include Sample1 located in the same Makati area.

          See map

          Explore the neighborhood

          What people love about Citizen Hotel

          • 8.8

            Excellent
            Cleanliness

            "Nevertheless, the place is clean and beautiful!"

            Rina

            |

            May 13, 2022

          • 10

            Exceptional
            Cleanliness

            "Very modern and clean"

            Zachary

            |

            January 29, 2020

          • 10

            Exceptional
            Location

            "My best regards to the staff and location"

            Jens

            |

            April 16, 2021

          Property ranking|Compared to 4,526 Manila properties
          See all rankings
          Service score
          9/10
          Cleanliness score
          8.7/10
          Value for money score
          8.6/10
          Couples review score
          8.7/10
          Better than
          97
          %
          of Manila properties
          Better than
          96
          %
          of Manila properties
          Better than
          95
          %
          of Manila properties
          Better than
          95
          %
          of Manila properties
          Overall rating:

          8.4

          Excellent
          200 reviews
          Cleanliness
          8.7
          Facilities
          7.7
          Location
          8.2
          Read all reviews >
          What travelers say they love:
          I enjoyed my stay as the room and bath are really clean.
          Jeremiah from Philippines
          Business traveler
          More about Citizen Hotel

          More about Citizen Hotel

          Citizen Hotel

          Get the most from an urban escape in Manila when you book a room at Citizen Hotel. Located right in the city center, Citizen Hotel saves you time and travel by letting you wake up right in the heart of the best neighborhood.
          Citizen Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Front desk services including luggage storage can assist with your needs. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
          Feel right at home during your stay at Citizen Hotel. Some rooms at Citizen Hotel are equipped with air conditioning for your convenience. In-room entertainment such as television, is provided for guests in select rooms. The hotel also offers bottled water in some rooms for when you feel like it is needed.


          Reasons to stay here

          This hotel beats 94% of accommodations in the city on value for money.
          This hotel scores higher than 95% of the city's accommodations for cleanliness.
          This accommodation is highly rated for its staff and service, beating 97% of competition within the city.

          Show less

          Amenities and facilities

          Very good
          Facilities

          7.7

          Languages spoken
          • English
          • Filipino
          Internet access
          • Free Wi-Fi in all rooms!
          Services and conveniences
          • Contactless check-in/out
          • Elevator
          • Luggage storage
          • Smoke-free property
          • Smoking area
          Access
          • Check-in [24-hour]
          • Fire extinguisher
          • Front desk [24-hour]
          • Pets allowed
          • Security [24-hour]
          Cleanliness and safety
          • Body thermometer
          • Daily disinfection in all rooms
          • Daily disinfection in common areas
          • Face coverings on staff
          • First aid kit
          • Hand sanitizer
          • Physical distancing of at least 1 meter
          • Rooms sanitized between stays
          • Staff trained in safety protocol
          Available in all rooms
          • Air conditioning
          • Closet
          • Free bottled water
          • In-room safe box
          • Non-smoking
          • Telephone
          • TV

          Location

          968 J.P. Rizal Avenue, Poblacion, Makati City, Makati, Manila, Philippines, 1210
          Excellent
          Location

          8.2

          Airports
          • Ninoy Aquino International Airport (MNL)
            6.3 km
          • Clark International Airport (CRK)
            85.6 km
          Public transportation
          • Buendia 3 MRT Station
            1.4 km
          • Guadalupe 3 MRT Station
            1.4 km
          Hospital or clinic
          • Darmed
            80 m
          Shopping
          • Robinsons Place Manila
            5.3 km
          Convenience store
          • 7 Eleven
            300 m
          Cash withdrawal
          • ATM
            60 m

          What's nearby

          Popular landmarks
          • Robinsons Place Manila
            5.3 km
          • National Museum
            5.9 km
          • Rizal Park
            6.0 km
          • Quiapo Church
            6.3 km
          • Fort Santiago
            6.5 km
          • Manila Ocean Park
            6.6 km
          • San Agustin Church
            6.6 km
          • Casa Manila
            6.6 km
          • Manila Cathedral
            6.9 km
          • Intramuros
            7.2 km
          Nearby landmarks
          • Darmed
            80 m
          • Museo Ng Makati
            110 m
          • Seoulmart Co. Inc
            190 m
          • MetroMart
            200 m
          • WCHA Fashion Haus
            220 m
          • A. Venue Makati
            230 m
          • A. Venue Mall
            260 m
          • Ojales Dental Clinic
            280 m
          • SM Marketplace
            300 m
          • Tribu Diwata
            330 m
          Distances shown are straight-line distances on the map. Actual travel distances may vary.

          Property policies

          Children and extra beds

          Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

          All children are welcome.

          Infant 0-2 year(s)
          Stay for free if using existing bedding.
          Baby cot/crib available upon request
          Children 3-12 year(s)
          Stay for free if using existing bedding.
          If you need an extra bed, it will incur an additional charge.
          Guests 13 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • This is a strictly non-smoking property.
          • When booking more than 5 rooms, different policies and additional supplements may apply.

          Some helpful facts

          Check-in/Check-out
          • Check-in from14:00
          • Check-out from12:00
          • Check-out until12:00
          • Reception open until22:00
          The property
          • Non-smoking rooms/floorsyes
          • Number of floors5
          • Number of rooms 32
          • Most recent renovation2019

          Reviews of Citizen Hotel from real guests

          Provided by verified guests of Agoda
          8.4
          /
          10
          Cleanliness8.7
          Facilities7.7
          Location8.2
          Service9.0
          Value for money8.6
          High score for Manila
          Rating
          9+ Exceptional (29)
          8-9 Excellent (13)
          7-8 Very Good (14)
          6-7 Good (6)
          <6 Below Expectation (9)
          Time of the year
          Mar - May (4)
          Jun - Aug (5)
          Sep - Nov (16)
          Dec - Feb (46)
          All guests (200)
          All room types
          All languages

          Show reviews that mention 

          Showing 71 verified guest comments
          1234
          10.0
          Exceptional
          Christine from Philippines
          Group
          Superior Twin
          Stayed 1 night in February 2020

          Great Value of Money and Accessible Place”

          Staffs Dana, Camille and their guy colleague which we haven't got the name, whose in duty during our stay were very accommodating and nice to us. Guard is very helpful, too! Been checking in the Hotel twice already one was last December and I can say that I will still choose this hotel if I have my Manila trips again. Good choice for its location and value of money. Facilities were all good. Though wifi was a bit slow at night but manageable since we ask help from them and they quickly fixed it. Ambiance of the room is very relaxing and the lobby of the front desk and on the floors has a fascinating painting and bright colors. Very attractive upon entering the hotel. A great choice of music as well. Recommended for its quality of service, great facilities and affordable price.

          Reviewed February 29, 2020

          See room deals

          10.0
          Exceptional
          Jens from Philippines
          Family with young children
          Superior Twin
          Stayed 2 nights in November 2019

          Value for money ”

          This place is a great value for the money. All rooms are brand new equipped with decent beds and clean linen. The management here seems to work on a high level. We will definitely return next year.....

          Reviewed November 30, 2019

          See room deals

          10.0
          Exceptional
          Matthew from United States
          Solo traveler
          Deluxe Queen
          Stayed 1 night in January 2020

          Fantastic place. Great value!”

          Fantastic little place. Staff was wonderful. The value was great (got a great discount last-minute deal on Agoda). I would absolutely stay there again. Little restaurant is expensive. I spent more there for dinner (mediocre at best) than I did on the room. Don't recommend you do the same. Lot's of places in the area.

          Reviewed January 18, 2020

          See room deals

          10.0
          Exceptional
          Catherine from Philippines
          Couple
          Deluxe Queen
          Stayed 1 night in September 2019

          WORTH EVERY BUCK”

          A newly built hotel near Makati CBD. Super clean and the design is modern, chic and classy. Had an awesome stay will surely be my go to Hotel in the area!

          Reviewed October 02, 2019

          See room deals

          Thank you for posting a review and for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

          Responded November 18, 2019
          Citizen Hotel
          10.0
          Exceptional
          Tiffany from Philippines
          Solo traveler
          Superior Queen
          Stayed 1 night in February 2020

          Chicc and Fab!”

          Location wise? If you want to get away to the busy streets of Poblaciom you better book at this Hotel! Its far from the clubs but very near to poblacion. Facility is superb! The design is cool and they also friendly staff ready ro assist you. 😉

          Reviewed February 17, 2020

          See room deals

          9.6
          Exceptional
          Marielle from Philippines
          Couple
          Superior Queen
          Stayed 1 night in December 2019

          Great for a 6 month old hotel but needs improvement”

          Our stay was great. We booked the superior queen. I think that the bathtub was the highlight of our stay there. The bathroom at least. The interior of the room is minimalist. The light is a bit dim, i think there should be an option where you can choose if you want dim or bright lights. Further, it should include a separate chair and table bc its absence made us eat on the floor. Also, there is no mini ref wherein compared to other hotels weve been to, at the same price has it, though it is not big of a deal. The wifi is very slow so the tv was useless. On the other hand, the staff were very accommodating and nice. Our over all experience was great. We enjoyed our stay nonetheless. We'll come back once there are imrpovements.

          Reviewed December 29, 2019

          See room deals

          10.0
          Exceptional
          Elizabeth from Philippines
          Couple
          Deluxe Queen
          Stayed 1 night in June 2022

          Consistently good”

          I've been to this hotel twice, and both times have been wonderful. Clean and spacious rooms, affordable price, accommodating staff, beautiful interiors--Citizen has become my go to place when I want a quick stay in Makati. Thank you!

          Reviewed June 17, 2022

          See room deals

          Thank you for taking the time in posting a review and we appreciate it so much. We will use the feedback to make us better and ensure to give you the best quality of service you deserve. We would love to serve you, your family and your friends again soon!

          Responded June 20, 2022
          Citizen Hotel
          9.6
          Exceptional
          Audrey from Philippines
          Business traveler
          Deluxe Queen
          Stayed 1 night in November 2019

          Will be my go-to hotel”

          Exterior and interior of this newly-built hotel is superb! I like how friendly their staff are. Very accommodating. The location is okay. It's just noisy since it's just along the road (tolerable enough). The room itself is very simple, modern & comfy. I like how the mirror is equipped with LED lights. A beaute! They offer complimentary bottled water as well which is nice, too. However, I suggest their Wi-Fi connection would be fast enough. It may connected to the internet but there are times that there's no connection. Also, I hope they include a separate table and chair for work and of course a telephone at the least. So far, this is one of my affordable favorite stays in Makati.

          Reviewed November 18, 2019

          See room deals

          Thank you for posting a review and for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

          Responded November 18, 2019
          Citizen Hotel
          10.0
          Exceptional
          Zachary from United States
          Solo traveler
          Deluxe Queen
          Stayed 1 night in January 2020

          Definitely worth the money”

          A bit of street noise but the rooms were great and concierge was very friendly. Very modern and clean

          Reviewed January 29, 2020

          See room deals

          9.2
          Exceptional
          Jhanet from Philippines
          Solo traveler
          Deluxe Queen
          Stayed 2 nights in November 2019

          Cool hotel 👍”

          Brand new hotel with a very accommodating and friendly staff. Lots of art in the hotel, with different murals on each floor. 😊 I had booked a Deluxe Queen room. The room was clean and spacious. It has a window with the view of the road outside. The bed was comfortable. It has a Smart TV with both local and international channels. I tried opening Netflix but sadly it didn't work. Youtube worked fine so I ended up watching on Youtube a lot. The bathroom: bidet toilet, rainfall shower head, and a mirror that lights up 👍 The noise from the road outside can be heard though, which can be pretty loud especially during the day, plus the noise coming from the ongoing construction works in the roof deck deck can be slightly heard as well. They don't have a landline phone in the room BUT they will provide a mobile number where guests can contact them anytime via SMS, Viber, Kakaotalk, WeChat or WhatsApp. And they will respond immediately! I remember sending them a message via Viber at 12:30 A.M. concerning some issues I had with the Wi-Fi, and they immediately responded. Overall, it was great and I'll definitely be back in this hotel again. 😊

          Reviewed November 16, 2019

          See room deals

          10.0
          Exceptional
          Emma from United Kingdom
          Couple
          Deluxe Queen
          Stayed 1 night in December 2019

          Location and staff really good. ”

          Place is newly refurbished, staff were welcoming and polite. Good value for money and perfect for our 1 night in Manila.

          Reviewed December 21, 2019

          See room deals

          10.0
          Exceptional
          parallag from Philippines
          Family with teens
          Superior Twin
          Stayed 3 nights in December 2021

          THE BEST!!!”

          The best staff! Everyone is very accommodating. Plus, malinis rooms. Pogi yung guard!! Hehe

          Reviewed January 24, 2022

          See room deals

          10.0
          Exceptional
          Lyka from Philippines
          Couple
          Superior Queen
          Stayed 1 night in July 2022

          Superb!”

          Enjoyed our stay here! Simple yet very comfy. We'll surely book again.

          Reviewed July 17, 2022

          See room deals

          Hello Lyka! Thank you for taking your time in giving us such a great review! Your comfort and great experience while staying in our hotel is always our top priority and I'm glad to know that we were able to deliver the best of our service to you. Hoping to see you soon on your next staycation! :)

          Responded July 18, 2022
          Citizen Hotel
          9.6
          Exceptional
          Jobelaine from Philippines
          Couple
          Deluxe Queen
          Stayed 1 night in July 2019

          GREAT EXPERIENCE”

          The ambiance is very millennial. Staffs are very accommodating. It's just that when we went there, the internet did not reach our unit because it was still under maintenance. Overall, it was great! Will surely come back again

          Reviewed September 05, 2019

          See room deals

          Thank you for posting a review and for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

          Responded November 18, 2019
          Citizen Hotel
          10.0
          Exceptional
          Abigail from Philippines
          Couple
          Deluxe Queen
          Stayed 1 night in December 2019

          peaceful night”

          great place to stay if you want to just sleep the entire night.

          Reviewed December 10, 2020

          See room deals

          10.0
          Exceptional
          Jens from Spain
          Family with young children
          Superior Twin
          Stayed 4 nights in November 2019

          Nice staff and new hotel ”

          My best regards to the staff and location

          Reviewed April 16, 2021

          See room deals

          10.0
          Exceptional
          Psyche from Philippines
          Group
          Deluxe Twin
          Stayed 1 night in January 2020

          All Good”

          The place is near the embassy. It was excellent!

          Reviewed January 11, 2020

          See room deals

          10.0
          Exceptional
          Thaddeus from Philippines
          Business traveler
          Deluxe Queen
          Stayed 1 night in November 2019

          Not that cool”

          Air conditioning unit I think is undersize to the room

          Reviewed November 30, 2019

          See room deals

          9.2
          Exceptional
          Jeremiah from Philippines
          Business traveler
          Superior Queen
          Stayed 1 night in November 2019

          Exceptional”

          a new hotel that gives you more than you expext. i enjoyed my stay as the room and bath are really clean. the bed is soft but it maintains it form which i really prefer. a little bit of problem with the tv reception but it is not a biggie since they provide good wifi. i will surely go back to this hotel in the future.

          Reviewed November 12, 2019

          See room deals

          Thank you for posting a review and for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

          Responded November 18, 2019
          Citizen Hotel
          9.6
          Exceptional
          Jens from Philippines
          Solo traveler
          Deluxe Queen
          Stayed 4 nights in October 2019

          Very noisy road ”

          Great and friendly staff and brand new hotel. The road outside is very noisy and hard to get a good sleep during the night or day.

          Reviewed November 02, 2019

          See room deals

          Thank you for posting a review and for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

          Responded November 18, 2019
          Citizen Hotel
          1234
          This is a popular property. Don't miss out!

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