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Balcony/terrace, City Garden GRAND Hotel in Manila
2 Queen Beds Deluxe - Bed, City Garden GRAND Hotel in Manila
Lobby, City Garden GRAND Hotel in Manila
Lobby, City Garden GRAND Hotel in Manila
Interior view, City Garden GRAND Hotel in Manila
Swimming pool [outdoor], City Garden GRAND Hotel in Manila
Swimming pool [outdoor], City Garden GRAND Hotel in Manila

Removed from saved list

8.7

Excellent

6,302 reviews

6,302 reviews

Housekeeping287
View157
Breakfast101
See map
See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
A. Venue Mall
180 m
Century City Mall
190 m
SM Marketplace
190 m
MetroMart
200 m
A. Venue Makati
210 m
Popular landmarks
Robinsons Place Manila
5.0 km
National Museum
5.7 km
Rizal Park
5.7 km
Quiapo Church
6.2 km
Manila Ocean Park
6.3 km
Closest landmarks
Firefly Roofdeck
10 m
Tribu Diwata
80 m
Bottoms
140 m
Plan B
150 m
Ringside
200 m

City Garden GRAND Hotel

8008 Makati Avenue Corner Kalayaan Avenue, Makati, Manila, Philippines, 1200 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Makati, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Intramuros. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Sparkling clean

Located in heart of Manila

Check-in [24-hour]

Airport transfer

Excellent breakfast

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

This property is in high demand!

15 travelers have booked today.

Value for money8.6
Distance to city center9.1 km
Location rating8.8
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport6.0 km

Rooms available at City Garden GRAND Hotel

Excellent
Room comfort & quality

8.8

2 Queen Beds Deluxe
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
1 King Bed Junior Suite
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed Deluxe
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed Superior
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed Grand Suite
...
  • Room size: 200 m²/2153 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Room
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 2 queen beds or 1 king bed
Enter dates to see prices
2 Queen Beds Superior
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Grand Suite
...
  • Room size: 200 m²/2153 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Standard Twin (No View)
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 2 double beds
Enter dates to see prices
Standard No View
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What actions does City Garden GRAND Hotel take in terms of hygiene, safety, and cleanliness?

City Garden GRAND Hotel satisfy our mandatory standard for cleanliness and safety by including hand sanitizer and daily disinfection in common areas. This property also comes well prepared with temperature check for guests and staff, staff trained in safety protocol, first aid kit, sterilizing equipment, and free face masks for greater safety precautions and hygiene protocols.

Does City Garden GRAND Hotel offer an option for contactless check-in and check-out?

At City Garden GRAND Hotel, guest visitors can take part in contactless check-in and check-out option provided by this property for your comfort and safety.

What bars are nearby City Garden GRAND Hotel?

While lounging at City Garden GRAND Hotel, enjoy your evening or night out at Conway's Bar, Bottoms, and Plan B to make the most out of your nightlife.

What are the property's policies for children's bedding at City Garden GRAND Hotel?

City Garden GRAND Hotel's policy pertaining to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many rooms does City Garden GRAND Hotel have?

City Garden GRAND Hotel has a total of 311 rooms.

What payment options are supported at City Garden GRAND Hotel?

Enjoy the comfort of easy payment at City Garden GRAND Hotel which supports up to 7, with payment card options consisting of Cash, Visa, American Express, MasterCard, and UnionPay.

What is the typical rating that past Families with young children have given to City Garden GRAND Hotel?

Verified families with young children that have stayed at this property have given City Garden GRAND Hotel an average rating of 8.8. You can look up more comprehensive customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with older children have given to City Garden GRAND Hotel?

Verified families with older children that have stayed at this property have given City Garden GRAND Hotel an average rating of 8.8. You can search for more in depth customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What do local visitors think about City Garden GRAND Hotel?

Verified local visitors that have stayed at this property have given City Garden GRAND Hotel an average rating of 9.0. You can look up on more descriptive customer reviews, and remarks for this property down in the review section.

What is the closest airport to City Garden GRAND Hotel?

The closest airport to City Garden GRAND Hotel is Calapan City Airport, 128.0 km away.

Is breakfast offered at City Garden GRAND Hotel?

Wake up to an amazing continental and buffet breakfast at City Garden GRAND Hotel. Travelers can enjoy breakfast offered with an additional charge of 445 PHP for children and 890 PHP for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the resort.

What people love about City Garden GRAND Hotel

  • 10

    Exceptional
    Cleanliness

    "Place is cozy, clean, and safe."

    Lemuel

    |

    October 20, 2023

  • 10

    Exceptional
    Staff 

    "The room was very clean, the staff was very friendly and helpful, and the location is convenient."

    Ashley

    |

    October 14, 2023

  • 10

    Exceptional
    Cleanliness

    "Clean, nice location and excellent food - both breakfast and roof top bar!"

    Patrick

    |

    September 16, 2023

Property ranking|Compared to 5,771 Manila properties
See all rankings
Room comfort score
8.8/10
Room size
57 sqm.
Cleanliness score
9/10
Couples review score
9/10
Better than
99
%
of Manila properties
Bigger than
98
%
of Manila properties
Better than
97
%
of Manila properties
Better than
97
%
of Manila properties
Overall rating:

8.7

Excellent
6,302 reviews
Cleanliness
9.0
Facilities
8.6
Location
8.8
Read all reviews >
What travelers say they love:
Excellent business hotel at a great location in Makati City.
Arup from India
Business traveler
More about City Garden GRAND Hotel

More about City Garden GRAND Hotel

City Garden GRAND Hotel

For travelers who want to take in the sights and sounds of Manila, City Garden GRAND Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that Manila has to offer.
At City Garden GRAND Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Car hire services provided by the hotel make exploring Manila even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at City Garden GRAND Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time.
Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at City Garden GRAND Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at City Garden GRAND Hotel even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea at your disposal. City Garden GRAND Hotel also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at City Garden GRAND Hotel begins with a delicious in-house breakfast. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, City Garden GRAND Hotel goes the extra mile to make sure all guests make the most of their time. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation.


Reasons to stay here

Facilities at this hotel are rated higher than 97% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 99% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 99% of accommodations in the city.

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Amenities and facilities

Excellent
Facilities

8.6

Most talked about facilities

Housekeeping

123 mentions

Swimming Pool

119 mentions

Breakfast

114 mentions

Food & Dining

73 mentions

Languages spoken
  • English
  • Filipino
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Massage
  • Pool with view
  • Spa
  • Spa/sauna
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Poolside bar
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Valet parking
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Kitchenette
  • Linens
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Restaurants on site
Spice Cafe
  • Menu: A-la-carte
Firefly
  • Cuisine: American, Asian, Local

Location

8008 Makati Avenue Corner Kalayaan Avenue, Makati, Manila, Philippines, 1200
Excellent
Location

8.8

Airports
  • Ninoy Aquino International Airport (MNL)
    6.0 km 24 min drive
  • Clark International Airport (CRK)
    85.6 km 1.9 hour drive
Public transportation
  • Buendia 3 MRT Station
    1.3 km
  • Dela Rosa Street
    1.5 km
Hospital or clinic
  • Servier
    310 m
Shopping
  • Robinsons Place Manila
    5.0 km
Convenience store
  • 7 Eleven
    100 m 2 min drive
Cash withdrawal
  • ATM
    70 m 1 min walk

What's nearby

Popular landmarks
  • Robinsons Place Manila
    5.0 km
  • National Museum
    5.7 km
  • Rizal Park
    5.7 km
  • Quiapo Church
    6.2 km
  • Manila Ocean Park
    6.3 km
  • Fort Santiago
    6.3 km
  • San Agustin Church
    6.4 km
  • Casa Manila
    6.4 km
  • Manila Cathedral
    6.7 km
  • Intramuros
    7.0 km
Nearby landmarks
  • Firefly Roofdeck
    10 m
  • Tribu Diwata
    80 m
  • Bottoms
    140 m
  • Plan B
    150 m
  • A. Venue Mall
    180 m
  • Century City Mall
    190 m
  • SM Marketplace
    190 m
  • Ringside
    200 m
  • MetroMart
    200 m
  • Rogues
    200 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • For the Grand Suite room type, a security deposit of PHP 10,000 is required upon check-in for charges or damages during the stay and will be refunded upon departure. Parties are strictly not allowed in the Grand Suite Room
  • Breakfast will be for adults only. Any additional guest will be charged an additional fee for breakfast
  • The property has a penalty of PHP 8,000 for smoking in a non-smoking room.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee1300 PHP
  • Distance from city center9.1 km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)890 PHP
The property
  • Number of bars/lounges2
  • Number of floors33
  • Number of restaurants2
  • Number of rooms 311
  • Room voltage220
  • Year property opened2014

Property announcements

Swimming Pool (32nd floor): Daily (6AM to 10PM)
Gym (9th floor): Daily (7AM to 7PM)
Firefly Roofdeck Restaurant (32nd floor): Daily (7AM to 12AM)
Room Service: Daily (7AM to 12AM)
SPICE Cafe (7th floor): Daily (7AM to 2PM / A La Carte : 11AM to 2PM)
Buffet Breakfast (SPICE Cafe / 7th floor): Daily (7AM to 11AM)
LA FAMOSA Wellness Spa (9th floor / In-room): Daily (walk-in: 8AM to 10PM) / (in-room: 24hours)

Reviews of City Garden GRAND Hotel from real guests

Provided by verified guests of Agoda
8.7
Cleanliness9.0
Facilities8.6
Location8.8
Room comfort and quality8.8
Service8.9
Value for money8.6
High score for Manila
Rating
9+ Exceptional (1,413)
8-9 Excellent (537)
7-8 Very Good (522)
6-7 Good (139)
<6 Below Expectation (192)
Time of the year
Mar - May (646)
Jun - Aug (650)
Sep - Nov (688)
Dec - Feb (819)

Show reviews that mention 

Showing 2,803 verified guest comments
12345
10.0
Exceptional
Louie from Philippines
Family with young children
2 Queen Beds Deluxe
Stayed 2 nights in December 2022

Christmas staycation 2022”

We haf a wonderful stay with my family and my kids at this hotel. It was a memorable experience as we had our first christmas with my family at a hotel. The room was very clean. Hot water was working perfectly. The room was large enough for a family. AC was also perfect. I just wished there was a Netflix for those who wanted to have a movie marathon inside the room, but it wasn't a deal breaker after all. There are so many restaurants of different cuisines nearby to choose from, so eating out was never a problem. All the staff from the security up to the housekeeping personnel were friendly and were always polite whatever service we needed. The receptionists made it easy to check in and out from the hotel The breakfast was amazing and there are lots of food to choose from and also a dedicated barista to provide all your coffee needs. We'll definitely be coming back to this hotel soon. I highly recommend this hotel to those undecided families looking for a quick hotel staycation in Makati.

Reviewed December 26, 2022

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Dear Mr. Louie, Please accept my sincere gratitude for the wonderful feedback and we thank you for choosing City Garden Grand Hotel on your recent visit. We strive to exceed our guest expectations by providing the right room, the right technology, and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions. We truly appreciate knowing about our guest’s experiences so we can celebrate our success and address our challenges to better serve you in the future. Always at your service, Christian Tadeo Hotel Duty Manager

Responded December 26, 2022
City Garden GRAND Hotel
10.0
Exceptional
Foram from United States
Family with young children
1 King Bed Superior
Stayed 3 nights in January 2023

Five star hotel with half the price”

We loved our 3 nights stay here in this 5 * hotel in the heart of Makati. This place is just a walking distance from everything we needed.. All of the staffs were extremely friendly and courteous. We like to single out The following staffs: Danny at the pool (especially for preventing us from loosing money that flew out of the wallet at the pool due to extreme windy conditions), Dave at the Breakfast Buffet for being very attentive to our needs, and Chef Carlo for cooking/making eggs & Ramen noodles. Only issue we had was the checkout process due to having an obnoxious & rude customer ahead of us arguing with one of the front desk clerks, which left with only one other clerk to help with the checkout. The checkout process took almost 30 minutes. We really loved the breakfast buffet and the rooftop pool so much that we are already thinking about staying at this hotel in the very near future. Thank you to all the staffs for making our stay a very memorable one (minus the checkout process).

Reviewed January 29, 2023

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Dear Mr. Foram, Please accept my sincere gratitude for the wonderful feedback and we thank you for choosing City Garden Grand Hotel on your recent visit. We strive to exceed our guest expectations by providing the right room, the right technology, and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions. We truly appreciate knowing about our guest’s experiences so we can celebrate our success and address our challenges to better serve you in the future. Always at your service, Christian Tadeo Hotel Duty Manager

Responded February 05, 2023
City Garden GRAND Hotel
10.0
Exceptional
Jake from Philippines
Solo traveler
1 King Bed Superior
Stayed 3 nights in January 2023

Perfect for a staycation”

I booked this for a staycation and was so pleased over how clean the room was. Their rooftop restaurant closes at 2am so late dinner or drinks overlooking the city is a great treat, even when alone. My only hangup which isn’t really the hotel’s fault was a group of noisy guests across my room that kept on until 3-4am. This was promptly handled after I reported it to the passing staff.

Reviewed January 24, 2023

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Dear Mr. Jake, It gives us a big smile knowing that you have enjoyed your stay following your recent visit at City Garden Grand Hotel. Glad to know that our team has made an incredible job ensuring you'll have a comfortable stay. Thank you so much for the top-notch score review and we look forward to welcoming you back again. Always at your service, Christian Tadeo Hotel Duty Manager

Responded January 27, 2023
City Garden GRAND Hotel
10.0
Exceptional
christopher from United Kingdom
Solo traveler
1 King Bed Deluxe
Stayed 3 nights in August 2022

Exceptional”

City Garden GRAND Hotel... Perfect in every aspect... All staff are well trained and extremely polite... They go out of their way to help their guests needs... Security guards, porters, pool attendants, breakfast / restaurant staff all exceptional. Credit to the manager. The room was perfectly cleaned by the maids and the furniture inside the room was actually better than the photos displayed on their website... View from the Roof top bar / pool is amazing, especially at night when you can see the city view of the skyline Quality of the food severed was fresh, tasty and plentiful. Buffet Breakfast had a vast selection of options, fresh fruits, salad, cakes etc.. Send my best wishes to your staff

Reviewed August 27, 2022

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Dear Mr. Christopher, Please accept my sincere gratitude for the wonderful feedback and we thank you for choosing City Garden Grand Hotel on your recent visit. We strive to exceed our guest expectations by providing the right room, the right technology, and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions. We truly appreciate knowing about our guest’s experiences so we can celebrate our success and address our challenges to better serve you in the future. Thank you and we look forward to welcoming you back soon. Always at your service, Mr. Richard Reazon General Manager

Responded August 28, 2022
City Garden GRAND Hotel
10.0
Exceptional
Frank from United States
Solo traveler
Standard Twin (No View)
Stayed 4 nights in December 2022

Excellent hotel”

Very clean, very spacious, classy, excellent room amenities. Good hotel facilities. Though I wish the gym AC was working better. The food needs some improvement and they need to get an electric toaster. Excellent staff, friendly, very helpful. Very respectful. I would stay here again

Reviewed December 31, 2022

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Dear Mr. Frank, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Always at your service, Christian Tadeo Hotel Duty Manager

Responded January 02, 2023
City Garden GRAND Hotel
10.0
Exceptional
Donald from United States
Family with young children
Standard Twin (No View)
Stayed 3 nights in December 2022

Exceptional”

My fiancé and our children have a enjoyable and relaxing time there. The kids like pool, near by malls, and eating out, and the parks. I can relax and my fiancé can have girls night out. The staff seems to go out of their way to make things easier. When in Makati this is where we stay. Staff, cleanness, and location.

Reviewed December 27, 2022

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Dear Mr. Donald, Thank you so much for your kind comments about your stay with us! I am thrilled you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. We look forward on providing the same excellent service on your next visit! Always at your service, Christian Tadeo Hotel Duty Manager

Responded January 02, 2023
City Garden GRAND Hotel
10.0
Exceptional
John from United Kingdom
Family with young children
1 King Bed Superior
Stayed 4 nights in October 2022

Exceptional staff at a first class Manila Hotel!”

Our family loved this place and we have returned several times as their staff, modern amenities, and nice big rooms are top-notch. Their reputation is well-deserved and this is now our go-to place whenever we are in Manila. Lastly, I would like to give a special thanks to Danny the pool attendant who was fantastic with our little one, Rampsey the very helpful porter, plus Thirdy, Rex, and Dianne up at the front desk, and not to forget all the guys stationed outside at the front of the hotel that was so welcoming and helpful. Cheers!!!

Reviewed December 24, 2022

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Dear Mr. John, We were honored to host you at City Garden Grand Hotel following your recent visit in the Philippines. We appreciate this awesome review as we work hard to meet expectations like yours, and we are happy to hear that we hit the mark for you. Your good words will be passed on to all our staffs especially to Danny, Rampsey, Thirdy, Rex and Dianne. This will surely motivate everyone to be more passionate in what they do and to wholeheartedly be of service. We can’t wait to welcome you back in the very near future! Always at your service, Christian Tadeo Hotel Duty Manager

Responded December 26, 2022
City Garden GRAND Hotel
10.0
Exceptional
Rupert from Philippines
Family with young children
2 Queen Beds Deluxe
Stayed 1 night in December 2022

Great place to stay in Makati.”

We had a great stay here during a quick side trip before going to Batangas. All the staffs were very attentive and helpful. Our kids enjoyed the rooftop pool and restaurant. The room was spacious and clean.

Reviewed January 01, 2023

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Dear Mr. Rupert, It gives us a big smile knowing that you have enjoyed your stay following your recent visit at City Garden Grand Hotel. Thank you so much for the top-notch score review and we look forward to welcoming you back again. Always at your service, Christian Tadeo Hotel Duty Manager

Responded January 02, 2023
City Garden GRAND Hotel
10.0
Exceptional
Sabrina from Philippines
Couple
1 King Bed Deluxe
Stayed 2 nights in December 2022

Surprisingly great”

Didn’t expect much but actually had an amazing stay. The staff were so accommodating and made sure to give us a great room with a great view. The roofdeck was a beautiful spot to have dinner & drinks and was so picturesque! The room was spacious and clean. Overall 10/10

Reviewed December 04, 2022

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Dear Ms. Sabrina, We were honored to host you at City Garden Grand Hotel following your recent visit in the Philippines. It's so great to hear that you enjoyed your visit and glad to know that our Firefly rooftop bar and your overall experience with our Hotel left such a lasting impression. Thank you for sharing, and I hope to welcome you back again in the future. Always at your service, Christian Tadeo Hotel Duty Manager

Responded December 05, 2022
City Garden GRAND Hotel
10.0
Exceptional
Jean from Philippines
Family with young children
2 Queen Beds Deluxe
Stayed 1 night in August 2022

Great family staycation within the city”

City Garden Grand Suites is our go-to place for quick staycation within the city. It's super accessible and is surrounded by many commercial establishments so convenience is superb. Hassle free check in and checkout process. Best of all, it's value for money.

Reviewed January 23, 2023

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Dear Ms. Jean, It warms our hearts to hear such an amazing feedback. Thank you for taking the time to share your experience with us. We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you so much and we look forward to welcoming you back soon here at City Garden Grand Hotel. Always at your service, Christian Tadeo Hotel Duty Manager

Responded January 27, 2023
City Garden GRAND Hotel
10.0
Exceptional
Marius from Germany
Solo traveler
1 King Bed Deluxe
Stayed 3 nights in August 2022

Best hotel in Manila”

The best customer service we have experienced in the Philippines and the best value for money. Modern, luxurious and clean rooms. It is possible to order drinks while swimming in the rooftop pool and enjoying the view of the city. What more could you ask for? It is my favourite hotel in Manila and I highly recommend it to everyone else.

Reviewed September 21, 2022

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Dear Mr. Marius, It gives us a big smile knowing that you have enjoyed your stay following your recent visit. We appreciate this awesome review as we work hard to meet expectations like yours, and we are happy to hear that we hit the mark for you. We take pride in your continued patronage and we are committed to serving you with excellence for years to come. We look forward to providing the same excellent service on your next visit! Always at your service, Mr. Richard Reazon General Manager

Responded September 22, 2022
City Garden GRAND Hotel
10.0
Exceptional
Crisanta from United States
Couple
Stayed 2 nights in November 2021

Clean, Great food choices, excellent quarantine stay”

We came to spend 3 months in the Philippines and we stayed in City Garden Grand Hotel for quarantine purposes. We arranged for van pick up through the hotel and the driver was there waiting for us at NAIA. Very smooth process. My husband has celiac disease and we requested for gluten free food. Such request was accommodated. and we are very grateful for this service. We survived the quarantine with no issues due to the excellent service by the staff. Room is clean; hotel is clean, Food delivered to room had different variety each day and all were delicious. Kudos to the kitchen staff. Highly recommended hotel.

Reviewed December 09, 2021

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Dear Ms. Crisanta, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Always at your service, Angel Niebres Duty Manager

Responded December 11, 2021
City Garden GRAND Hotel
10.0
Exceptional
Krystelle from Philippines
Couple
Standard Room
Stayed 1 night in September 2022

Super worth it!! ❤️”

We really wanted to try the firefly roofdeck so we decided to stay a night. Staffs are amazing! They'll gladly assist you with everything you need. We were assisted by Trix during our meal in roofdeck and the experience was superb! They prioritize hotel guests in the roofdeck, which is great. Had left over food in the morning and they've given us microwave to reheat them. They have brochure in the room to give you an idea what to do and where to go if you feel undecided. Overall, super satisfied with our stay. Booked again this December together with my family. ❤️

Reviewed September 12, 2022

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Dear Ms. Krystelle, We appreciate this awesome review as we work hard to meet expectations like yours, and we are happy to hear that we hit the mark for you. I'm excited to relay your kind words to Trix and to the whole Firefly Team. We strive for excellence and your praise lets us know we are succeeding. We look forward to providing the same excellent service on your next visit! Always at your service, Mr. Richard Reazon General Manager

Responded September 13, 2022
City Garden GRAND Hotel
10.0
Exceptional
Mary from Australia
Family with young children
2 Queen Beds Superior
Stayed 3 nights in December 2022

city garden grand is great”

my only issue is the room where we stayed at 23 floor get's so noisy at night as we could hear the live band playing from a different building. perhaps the management should consider putting a double glazed window to keep it noise-free. It was almost a perfect stay but I did not have a good sleep during our stay.

Reviewed December 30, 2022

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Dear Ms. Mary, We are glad to learn that you had a wonderful experience during your recent stay with us, given your 100% review score I am most certain your stay would have been a much comfortable one without the issue on external noise. I wish therefore to express my sincerest regret for whatever inconveniences this might have caused you. We are currently in the process of installing block out curtains in selected rooms such as yours identified to be susceptible to external noise. I hasten to mention that over and above all previous measures undertaken to include installation of door and window sound insulator among others, we shall look at other ways to eliminate external noise to keep our commitment in giving our guests utmost privacy and comfort. We truly appreciate your constructive views of our service and we will work harder to live up to grand experience for our most cherished guests like yourself. Always at your service, Christian Tadeo Hotel Duty Manager

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City Garden GRAND Hotel
10.0
Exceptional
Rosa from United States
Solo traveler
Standard No View
Stayed 4 nights in December 2022

Amazing location and staff! ”

The hotel was equipped with great amenities like a pool, gym, and spa. I took advantage of all of these perks. The staff is super friendly and helpful and the hotel is in a great area close to bars and restaurants. I would definitely stay here again.

Reviewed January 01, 2023

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Dear Ms. Rosa, Many thanks for sharing such an awesome review for City Garden GRAND Hotel following your recent stay. It is a treat to the whole team that you liked our services and facilities all throughout your stay. Thank you and we look forward to welcoming you back on your next visit soon. Always at your service, Christian Tadeo Hotel Duty Manager

Responded January 02, 2023
City Garden GRAND Hotel
10.0
Exceptional
Stephen from Netherlands
Solo traveler
1 King Bed Deluxe
Stayed 5 nights in June 2022

Very nice hotel”

Really enjoyed my stay there. Lovely hotel. The staff are very courteous and first class in providing a service. The rooms were cleaned to a high standard, the doorman are extremely efficient and the roof top staff also. Special mention to Lester for his great effort up in the roof top restaurant. The swimming pool is wonderful and offers great views across the city. Well done

Reviewed June 19, 2022

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Dear Mr. Stephen. Many thanks for sharing such an awesome review for City Garden GRAND Hotel following your recent stay. It is a treat to the whole team that you liked our services and facilities all throughout your stay. Thank you and we look forward to welcoming you back on your next visit soon. Always at your service, Richard Reazon General Manager

Responded June 20, 2022
City Garden GRAND Hotel
10.0
Exceptional
Ruth from Philippines
Group
2 Queen Beds Deluxe
Stayed 1 night in April 2022

The best ka City Garden Grand Hotel”

maganda ang city garden grand hotel , mabait ang mga staff and sa front desk na nag assist sa akin hehe thank you. malinis ang mga room ,since 2 rooms kami nag request na lang din ako connecting room . malaki nag space ng room at tlagang comfortable ka matulog at maganda ang view !!! the best ka talaga CITY GARDEN GRAND HOTEL .

Reviewed April 23, 2022

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Dear Ms. Ruth, Many thanks for sharing such an awesome review for City Garden GRAND Hotel following your recent stay. It is a treat to the whole team that you liked our services and facilities all throughout your stay. Thank you and we look forward to welcoming you back on your next visit soon. Always at your service, Richard Reazon General Manager

Responded May 03, 2022
City Garden GRAND Hotel
10.0
Exceptional
John from Philippines
Couple
1 King Bed Deluxe
Stayed 1 night in February 2022

PERFECT ❤️”

We had a perfect experience with my girlfriend being a first timer here in City Garden Grand Hotel. Our Deluxe King room was very clean, spacious, complete with all the needed utilities we need. Staff were approachable, guards are very polite, and the place was sanitized. We'll be back here of course! That view on Roofdeck was refreshing, not to mention the view of sunset and sunrise from our room. Perfect! Keep it up you guys.

Reviewed February 13, 2022

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Dear Sir John, Many thanks for sharing such an awesome review for City Garden GRAND Hotel following your recent stay. Receiving such highly encouraging comment by how accommodating and friendly they were despite this limited and difficult times is a treat to the whole team. We look forward to welcoming you back on your next visit soon. Always at your service, Paolo Paras Assistant Front Office Manager

Responded February 14, 2022
City Garden GRAND Hotel
10.0
Exceptional
Thomas from Philippines
Solo traveler
1 King Bed Deluxe
Stayed 1 night in October 2022

Highly recommended!”

Great choice to start and finish your trip to the Philippines! Spacious and well kept rooms, very comfy beds, brightly lit bathroom, great pool and rooftop restaurant. Check-in was smooth and the staff very friendly and helpful - thanks, Joshua! Two key cards are always appreciated! If there was something at all to mention on the negative side then maybe the waiting time for the elevator which can, at times, be a bit annoying. But that's really a very, very minor complaint!

Reviewed October 20, 2022

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Dear Thomas, We were honored to host you at City Garden Grand Hotel following your recent visit in the Philippines. Our team aims to impress with our immaculate and quiet accommodations. We strive to exceed our guest expectations by providing the right room, the right technology, and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions. I am thrilled you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay, particularly to Joshua. I will be sure to pass along your commends. Thanks again and e can’t wait to welcome you back in the very near future! Always at your service, Mr. Richard Reazon General Manager

Responded October 23, 2022
City Garden GRAND Hotel
10.0
Exceptional
Frances from Philippines
Group
Standard Twin (No View)
Stayed 1 night in November 2022

Great stay”

We had a great stay! All staffs are very welcoming and the facilities are clean. And you get to choose if you’ll be in a smoking or non- smoking room whatever is convenient to us.

Reviewed November 15, 2022

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Dear Ms. Frances, It gives us a big smile knowing that you have enjoyed your stay following your recent visit at City Garden Grand Hotel. Thank you so much for the top-notch score review and we look forward to welcoming you back again. Always at your service, Christian Tadeo Hotel Duty Manager

Responded November 18, 2022
City Garden GRAND Hotel
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