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Citybest Hotel
Double Room, Citybest Hotel in London
a car parked in front of a building, Citybest Hotel in London
a large room with a large wooden table and chairs, Citybest Hotel in London
Golf course [on-site], Citybest Hotel in London
a white toilet sitting next to a sink in a bathroom, Citybest Hotel in London
a white toilet sitting next to a shower in a bathroom, Citybest Hotel in London

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6.6

Good

742 reviews

742 reviews

See map

6.6

Good

Location rating score

Parking
FREE
Popular landmarks
Tower of London 11.6 km
Tower Bridge 11.7 km
The British Museum 14.2 km
London Eye 14.4 km
National Gallery 14.7 km
Big Ben 14.9 km
Buckingham Palace 15.9 km
Madame Tussauds London 15.9 km
V&A - Victoria and Albert Museum 18.1 km
Natural History Museum 18.3 km
Nearby landmarks
Ilford Train Station 380 m
The Hospital Chapel of St Mary & St Thomas 470 m
Redbridge Museum 670 m
Cricket Pavilion 750 m
Ilford Club 780 m
Ilford Medical Centre 800 m
Ilford Golf Club 870 m
Valentines Park 1.0 km
The Exchange Ilford 1.0 km
Valentines Mansion & Gardens 1.1 km

Citybest Hotel

31-33 Mansfield Road, Ilford, Greater London East, London, United Kingdom, IG1 3BB - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Greater London East part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. As an added bonus, restaurant is provided on-site to conveniently serve your needs.

Highlights

380 meters to public transportation

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Daily housekeeping

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Luggage storage

Restaurants

Coffee shop

Bar

Your dates are popular among travelersPopular destination! Properties in London are being booked every minute!
Value for money6.1
Location rating6.6
Nearest airportLondon City Airport (LCY)
Distance to airport6.5 km

Rooms available at Citybest Hotel

Twin Room
...
  • Room size: 10 m²/108 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Triple Room
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 1 double bed and 1 single b...
Enter dates to see prices
Double Room
...
  • Room size: 10 m²/108 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Junior Suite
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Basic Double Room with Shared Bathroom
...
  • Room size: 10 m²/108 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Basic Triple Room with Shared Bathroom
...
  • Room size: 19 m²/205 ft²
  • Shower
  • 3 single beds
Enter dates to see prices
Basic Triple Room Shared BathRoom
...
  • Room size: 20 m²/215 ft²
Enter dates to see prices
Basic Double Bed Room Shared BathRoom
...
    Enter dates to see prices
    shared bathroom
    ...
      Enter dates to see prices
      Double with Shared Bathroom
      ...
        Enter dates to see prices

        Frequently asked questions

        What time is check-in and check-out at Citybest Hotel?

        Check-in is from 12:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Citybest Hotel?

        Citybest Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. For those who wish to drive their own cars, Citybest Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests.

        Is breakfast offered at Citybest Hotel?

        Wake up to a great buffet breakfast at Citybest Hotel.

        What is the smoking policy at Citybest Hotel?

        Citybest Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

        What is the closest train, metro, or bus station to Citybest Hotel?

        Ilford Train Station is the closest train, metro, or bus station, about 370 m away from Citybest Hotel.

        What restaurants are nearby Citybest Hotel?

        Citybest Hotel is located in Greater London East, famous for good restaurants such as German Doner Kebab, china grill and The Great Spoon of Ilford.

        What popular shopping places are close to Citybest Hotel?

        Citybest Hotel is located in Greater London East area which features shopping places such as The Exchange Ilford, Wood Street Indoor Market and SheinDress.

        What are popular attractions near Citybest Hotel?

        Citybest Hotel is located in Greater London East area, which is famous for attractions such as The Hospital Chapel of St Mary & St Thomas, Redbridge Museum and Little Ilford Park.

        What popular natural sightseeing spots are close to Citybest Hotel?

        Citybest Hotel is located in the Greater London East area, which is famous for natural sightseeing destinations such as Valentines Park, Valentines Mansion & Gardens and The Fortification.

        See map

        Explore the neighborhood

        What people love about Citybest Hotel

        • 8

          Very good
          Staff 

          "The rooms, staff and facilities are quite good."

          AAMIR

          |

          June 16, 2022

        Property ranking|Compared to 7,513 London properties
        See all rankings
        Room comfort score
        5.8/10
        Room size
        15 sqm.
        Value for money score
        6.1/10
        Location score
        6.6/10
        Better than
        95
        %
        of London properties
        Bigger than
        91
        %
        of London properties
        Better than
        90
        %
        of London properties
        Better than
        90
        %
        of London properties
        Overall rating:

        6.6

        Good
        742 reviews
        Cleanliness
        5.9
        Facilities
        5.3
        Location
        6.6
        Read all reviews >
        More about Citybest Hotel

        More about Citybest Hotel

        Citybest Hotel

        Getting in and around London is a breeze when staying at Citybest Hotel, located just minutes away from the city center.
        Every effort is made to make guests feel comfortable by providing the best in services and amenities. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. Parking is available and free, provided by the hotel for guests with their own transportation.
        The helpful staff at the front desk can assist you with services including luggage storage. The hotel's on-site laundry service helps you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
        Smoking is restricted to the designated smoking areas.
        Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a coffee or tea maker in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and towels in some select rooms.


        Dining and things to do

        Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.


        Around the property

        Visit the sights and local attractions of London during your stay at the hotel. Learn about the city's art history with a day at The British Museum located 14.2 km away, where you can see collections by famous artists. Pose in front of Tower of London located 11.5 km away, and you can always show your friends the time you went to London.


        Reasons to stay here

        Rooms here are cheaper than 96% of accommodations in the city.
        This hotel's food and dining score higher than 96% of accommodations in the city.
        Room comfort is said to be outstanding here, scoring higher than 94% of accommodations in the city.

        Show less

        Amenities and facilities

        Review score
        Facilities

        5.3

        Most talked about facilities

        Breakfast

        2 mentions

        Housekeeping

        1 mention

        Languages spoken
        • English
        • French
        • German
        • Hindi
        • Italian
        • Lithuanian
        • Romanian
        • Spanish
        Internet access
        • Free Wi-Fi in all rooms!
        • Internet services
        • Wi-Fi in public areas
        Dining, drinking, and snacking
        • Bar
        • Coffee shop
        • Restaurants
        • Room service
        Cleanliness and safety
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Physical distancing of at least 1 meter
        Services and conveniences
        • Daily housekeeping
        • Elevator
        • Heating in public area
        • Laundry service
        • Luggage storage
        • Smoke-free property
        • Smoking area
        Access
        • Adult-only property
        • CCTV in common areas
        • CCTV outside property
        • Fire extinguisher
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        • Smoke alarms
        Getting around
        • Airport transfer
        • Car park [free of charge]
        • Car park [nearby]
        • Car park [on-site]
        Available in all rooms
        • Desk
        • Free bottled water
        • Hair dryer
        • Heating
        • Satellite/cable channels
        • Seating area
        • Shower

        Food and dining

        Breakfast options
        • Full English/Irish
        • Buffet

        Location

        31-33 Mansfield Road, Ilford, Greater London East, London, United Kingdom, IG1 3BB
        Good
        Location

        6.6

        Airports
        • London City Airport (LCY)
          6.5 km 17 min drive
        • London Stansted Airport (STN)
          38.0 km
        Public transportation
        • Ilford Train Station
          380 m 5 min walk
        • Gants Hill Tube Station
          1.6 km 6 min drive
        Hospital or clinic
        • Ilford Medical Centre
          800 m
        Convenience store
        • WHSmith
          390 m 9 min drive
        Cash withdrawal
        • ATM
          80 m 1 min walk

        What's nearby

        Popular landmarks
        • Tower of London
          11.6 km
        • Tower Bridge
          11.7 km
        • The British Museum
          14.2 km
        • London Eye
          14.4 km
        • National Gallery
          14.7 km
        • Big Ben
          14.9 km
        • Buckingham Palace
          15.9 km
        • Madame Tussauds London
          15.9 km
        • V&A - Victoria and Albert Museum
          18.1 km
        • Natural History Museum
          18.3 km
        Nearby landmarks
        • Ilford Train Station
          380 m
        • The Hospital Chapel of St Mary & St Thomas
          470 m
        • Redbridge Museum
          670 m
        • Cricket Pavilion
          750 m
        • Ilford Club
          780 m
        • Ilford Medical Centre
          800 m
        • Ilford Golf Club
          870 m
        • Valentines Park
          1.0 km
        • The Exchange Ilford
          1.0 km
        • Valentines Mansion & Gardens
          1.1 km
        Distances shown are straight-line distances on the map. Actual travel distances may vary.

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Infant 0-1 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib may be requested directly from the property.
        Children 2-5 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 6 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • Children under 3 years stay for free when using existing beds.
        • The maximum number of extra beds permitted in a room is 1.
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        Check-in/Check-out
        • Check-in from12:00
        • Check-out until11:00
        Getting around
        • Travel time to airport (minutes)10
        The property
        • Number of rooms 37

        Reviews of Citybest Hotel from real guests

        Provided by verified guests of Agoda
        6.2
        /
        10
        Cleanliness5.9
        Facilities5.3
        Location6.6
        Room comfort and quality5.8
        Service6.4
        Value for money6.1
        High score for London
        Rating
        9+ Exceptional (4)
        8-9 Excellent (4)
        7-8 Very Good (4)
        6-7 Good (4)
        <6 Below Expectation (20)
        Time of the year
        Mar - May (8)
        Jun - Aug (14)
        Sep - Nov (10)
        Dec - Feb (4)
        All guests (53)
        All room types
        All languages

        Show reviews that mention 

        Showing 36 verified guest comments
        12
        9.2
        Exceptional
        David from United Kingdom
        Couple
        Double Room
        Stayed 1 night in December 2018

        Excellent budget choice if wanting to keep costs down in London”

        Excellent budget choice for London. Obviously if you are wanting luxury of swimming pool, fine food, business lounges etc then go book a Hilton , 4 Seasons or Crowne Plaza. Depends on your needs. If you were just looking for cost effective short stay for a clean room, relaxing bed, good shower etc then this is perfect. All for just £38 for the night. Room well stocked with coffee/tea, flat screen, storage, good shower, hair dryer. What is more free parking (I have often paid £8 to £20 other hotels alone) and free basic unlimited buffet breakfast with tasty bacon, sausages, toast, fresh coffee, cereals, juices, eggs, beans, cakes, etc.( often paid between £10 and £25 for breakfasts in London hotels - of course been better but this is still perfect for free). So obviously if wanting longer trip, special occasion then book a luxury hotel (and you will pay for it in London). This is a bargain for the price and can not complain for the price of what is included for London, UK !

        Reviewed December 17, 2018

        See room deals

        Dear David, Thank you for choosing CityBest Hotel and for the time taken to write this great review. We are happy that your stay with us was pleasant and we hope that we will see you soon. Best regards, Ana City Best Hotel Team

        Responded February 08, 2019
        Citybest Hotel
        8.0
        Excellent
        Martin from Denmark
        Group
        Twin Room
        Stayed 3 nights in April 2016

        Perfekt til forlænget weekend i London”

        We had lots of plans for our trip to London, so we just needed a place to sleep. The place was better than expected, nice beds and an decent bathroom. The staff was friendly and helpfull. There was a train station nearby and with only 25 min. to Liverpool Street st. it was easy to get around London. The selections of pubs and restaurants was also pretty good. Finally i found a "cheap" hotel i will use again on my future trips to London.

        Reviewed April 27, 2016

        See room deals

        8.7
        Excellent
        Jilly from Malta
        Couple
        Double Room
        Stayed 5 nights in July 2012

        lovely guest house”

        Lovely-looking basic hotel, rooms modern, had tea facilities, room was always spotless clean although small, daily room service, shower had good pressure, location is excellent to central london & ilford railway, staff helpful and bfast was buffet & good to start your day with!

        although its not a 5 star hotel and if ur lookin for such, this is not your type of hotel, it was excellent for us who travelled everyday to central london and started our day with a warm shower and a good bfast and returned to a clean room.

        Reviewed July 20, 2012

        See room deals

        7.7
        Very good
        Hristo from Bulgaria
        Couple
        Double Room
        Stayed 7 nights in September 2012

        Alright for the price”

        located close to Ilford centre with loads of shops and restaurants near by, breakfast is ok (with most of the components of an English breakfast)

        This hotel was better than we expected for the price we paid for the double room. It had its own little bathroom and the cleaners were quite friendly. The bed linen and towels were changed everyday, and there was even a kettle with coffee (that was replaced by new instant Ness every morning). The breakfast was kind of early and a little disappointing (you don't get any fruit or veg), but there always are cons. The biggest problem was the internet, which is only available in the reception area, where there are solely 3 sitting spaces (armchair, sofa)for guests of the hotel, so if you want to use it - be quick! Otherwise , there is always the option to pay for BT Fon wireless connection, but that's a little salty price-wise (15 pounds for 5 days). To coclude - staff is nice, hygiene is good, internet is not convenient and breakfast is satisfactory. If you are looking for an alright place to stay I recommed it, if you are looking for a honeymoon sweet - well, not so much.

        Reviewed October 03, 2012

        See room deals

        5.7
        Alia from United Kingdom
        Couple
        Double Room
        Stayed 4 nights in April 2012

        Good location but very small rooms”

        Close to the train station and shops

        We stayed here for 4 nights. Our room was very small and right up in the attic. You could not sit up in the bed because of the sloping roof, so had to be very careful not to bang our heads getting in and out of the bed. The wardrobe seemed to shake any time you moved in the room so we ended up having to keep the wardrobe doors open to reduce this. There are lots of shops and takeaways nearby which was great. Also the train station was just a short walk away so it was a good base for getting around to see places in london. We did not eat their breakfast so can't comment on the food. Overall it was ok as a base to get around in london, just make sure you don't get put in the attic!

        Reviewed May 13, 2012

        See room deals

        4.0
        Elisabeth from United Kingdom
        Couple
        Stayed 2 nights in July 2014

        Not what we were expecting”

        Location, staff, breakfast

        No bathroom in the room. Neither Agoda nor the hotel website made this clear. For the price I would expect an en suite bathroom. Had to pay to upgrade to an en suite. The room we were given was sweltering hot, tiny, on the 3rd floor (no lift) and had a slanted ceiling so my 6ft 4 boyfriend couldn't stand up in most of the room. There were no bath products in the shower apart from a little soap and only 2 small bath towels. We complained to the hotel staff who, to be fair - were very helpful The room cost it was pretty disappointing as I would expect more for this price in East London/Essex. On the plus side - the reception staff were quite friendly and helpful

        Reviewed September 10, 2014

        See room deals

        9.0
        Exceptional
        Joseph from Nigeria
        Business traveler
        Double Room
        Stayed 7 nights in December 2012

        Neat, quiet hotel”

        Comfortable rooms and nice breakfast

        I enjoyed my stay at the hotel, but I thought that there should more TV entertainment/sports channels.

        Reviewed December 27, 2012

        See room deals

        9.3
        Exceptional
        hasna from United Kingdom
        Solo traveler
        Stayed 1 night in June 2014

        When we open door there was to many mosquito n bee”

        Nothing good, don't waste your money, one Asian girl working on reception she's so rud,

        Didn't like .I asked for a fly killer spray to a room cleaner girl she said they don't have fly killer spray then I asked her again and she give me one , very funny

        Reviewed July 02, 2014

        See room deals

        6.7
        Good
        james from Ireland
        Couple
        Stayed 1 night in July 2014

        not bad for price;-)”

        staff, breakfast,free wifi

        considering we stayed a saturday night 5o pounds for 2 people and breakfast was a pretty good deal;-) room smelled slightly of mould, but the bathroom etc was spotless,

        Reviewed July 24, 2014

        See room deals

        2.8
        Amandeep from United Kingdom
        Couple
        Double Room
        Stayed 1 night in April 2019

        Receptionist lady was very rude ”

        Citybest gave wrong information and when we got to the hotel the receptionist was very rude we showed her the email and still she not apologetic about anything just plain rude. We booked the hotel in advance too. Never recommend to anyone

        Reviewed April 21, 2019

        See room deals

        Thank you for choosing City Best Hotel and taking your time to leave us your review. We sincerely apologize for the customer service you have listed. We hope that you will give us another chance to impress you and show our improved level of service. Best Regards, CityBest Team

        Responded April 22, 2019
        Citybest Hotel
        10.0
        Exceptional
        Pamella from United Kingdom
        Family with young children
        Twin Room
        Stayed 7 nights in February 2018

        100”

        Here is a nice environment with good staff.

        Reviewed February 27, 2018

        See room deals

        Thank you for your great review. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcome you again. Kind Regards, CityBest Hotel.

        Responded April 11, 2019
        Citybest Hotel
        3.7
        Steven from United Kingdom
        Couple
        Double Room
        Stayed 2 nights in August 2012

        Small Rooms and shared bathroom”

        None

        The bedroom was far too small for a double, there was no remote for the TV. The TV was not plugged in because the plug socket was broken. Just before going to bed we tried to use the shared bathroom to find a used ladies towel siting on the side of the bath and what looked like small clumps of blood on the bath. I will never use this hotel again and suggest no-one else uses it either.

        Reviewed August 07, 2012

        See room deals

        9.0
        Exceptional
        nana from United Kingdom
        Couple
        Stayed 1 night in November 2014

        Excellent service all round”

        food / room / Enviroment

        good experince

        Reviewed November 14, 2014

        See room deals

        2.0
        Brett
        Couple
        Double Room
        Stayed 1 night in March 2019

        Acceptable”

        Absolutely disgusting. I had booked online but admitedly had put the wrong date in my booking details. On arrival at the City Best Hotel, it was drawn to my attention and I asked if I could change the date and book in for that night. The manager was absolutely rude beyond comprehension and what then begun at £31 a night was then told I could stay for £45 but when I then was on the phone to Agooda he spoke to the represensitive on the phone and told them it was £50 for the change of date. He then told me there was only 1 room left which I don't believe. The room was something one would not put a dog in. DISGUSTING

        Reviewed March 29, 2019

        See room deals

        Thank you for choosing City Best Hotel and taking your time to leave us your review. We sincerely apologize for the customer service you have listed. We hope that you will give us another chance to impress you and show our improved level of service. Best Regards, Roxana, CityBest.

        Responded April 11, 2019
        Citybest Hotel
        8.0
        Excellent
        Joe from United States
        Couple
        Stayed 6 nights in August 2014

        joes views”

        food, staff, and parking

        Very nice.

        Reviewed September 11, 2014

        See room deals

        3.6
        Aklema from United Kingdom
        Couple
        Basic Double Room with Shared Bathroom
        Stayed 1 night in April 2018

        The toilets were not together in one room. Bed was very flimy not comfortable at all.”

        I wouldn't recommend the bed was very uncomfortable. Toilet was not inside the room so had to share with neighbour. Not pleasant at all. Wouldn't recommend.

        Reviewed May 01, 2018

        See room deals

        Thank you for choosing CityBest Hotel. We are hoping that you will give us another chance to serve you again, and we will make sure that your next stay will be comfortable and pleasant. Kind Regards, Roxana CityBest Hotel.

        Responded March 24, 2019
        Citybest Hotel
        4.3
        Jari from Finland
        Family with young children
        Stayed 6 nights in July 2014

        Adventure”

        First and last, shared bathroom, broken furnitures, dirty and walls like papers.

        Reviewed July 10, 2014

        See room deals

        3.6
        Amrit from United Kingdom
        Couple
        Double Room
        Stayed 1 night in December 2016

        The room wasn't clean the bed was dirty. The toilet smelt. It was a waste of money”

        It was a waste of money it was all dirty I've got bites and spots after staying there

        Reviewed December 15, 2016

        See room deals

        3.2
        Carl from United Kingdom
        Couple
        Twin Room
        Stayed 1 night in March 2019

        Run down contactor hotem”

        Not the best

        Reviewed March 12, 2019

        See room deals

        Dear Carl, Thank you for choosing CityBest Hotel. We are hoping that you will give us another chance to serve you again, and we will make sure that your next stay will be comfortable and pleasant. Kind Regards, Roxana, CityBest Hotel.

        Responded March 24, 2019
        Citybest Hotel
        2.0
        Wayne from New Zealand
        Couple
        Stayed 3 nights in June 2014

        Citybest Hotel”

        blood stained bedding

        Reviewed July 05, 2014

        See room deals

        12
        This is a popular property. Don't miss out!

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