Comfort Suites Fernandina Beach at Amelia Island
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Fernandina Beach part of Amelia Island (FL), this property puts you close to attractions and interesting dining options. Restaurant, fitness center and outdoor pool are among the special facilities that will enhance your stay with on-site convenience.
Announcements by hotel (2)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.Bicycle rental
Car park
Free Wi-Fi in all rooms!
Luggage storage
Car power charging station
WILL NEVER STAY HERE AGAIN”
We stayed here for three nights and this was the longest three nights of my lie. The staff and the service at this hotel is by far the worst I have ever experienced. Unprofessional and just downright rude! The air conditioner would not go any lower than 66, but it still felt like it was 80+ degrees in the room. Requested clean towels for our room and it took four times to finally get them. When I asked the second time, the lady informed me that she "was not responsible" for our room and I would need to ask the lady down the hall. When I asked the lady down the hall she said, "I'll get them" and she finally brought the towels 5 hrs later!!! The irony was, there was a card on the stand in the room that stated if we needed anything to contact Kaitlin. Kaitlin was the exact one who informed me that she was not responsible for our room. The front desk staff were so unprofessional. The second morning, we woke up to go get breakfast (due to the fact that there were no breakfast options at 7:30 even though breakfast is served until 9:30). When we returned to the hotel, the back entrance was blocked by a blue car. We informed the lady at the front desk and she said, "Yeah that's my car. There weren't any spots when I got here this morning." There were clearly SEVERAL spots in the parking lot and then she still proceeded to leave her car blocking the back entrance. There was a family with coolers full of beer at the pool and were playing inappropriate music and using inappropriate language so the pool was a no go. The staff did not seem to have an issue with this either. This same family was at the pool the second night and there beer cans were still all around the pool from the night prior!!!!! The location of the room is very convenient, but the experience just isn't worth it!!! Checked out this morning and when I was pulling out of the parking lot guess what I noticed??? The same blue car of the employee from the front desk blocking the back entrance once again!!!! DO NOT
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On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
My stay was comfortable ”
Elevator was scary, outdated and very noisy, wasn’t sure doors would open when it stopped. King size bed was awesome, very comfortable. Continental breakfast was kept stocked and the area clean
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Thank you so much for your review and comments, we are glad you enjoyed your stay
Very good”
Check in was a real chore. The agent was frazzled and took forever. She was alone on the front desk at 4pm, with a line of four other people behind us. The bathroom was dirty and the wall paint..... a child could have done a better job.
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Thank you so much for your review, we hope to see you back soon.