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Tom's Family Hotel
Tom's Family Hotel
Tom's Family Hotel
Tom's Family Hotel
Tom's Family Hotel
Tom's Family Hotel
Tom's Family Hotel

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9

Exceptional

145 reviews

145 reviews

See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Bai Chay Bridge 1.8 km
Dong Thien Cung 6.2 km
Dau Go Gotto 6.5 km
Soi Sim Island 12.4 km
Sung Sot Cave 13.6 km
Luon Caves 15.0 km
Cua Van Fishing Village 18.4 km
Nearby landmarks
G7 Mart 140 m
BoMi Mart 170 m
Vinmart+ 320 m
Bai Chay Commercial Center 370 m
Sun World Ha Long Park 440 m
Sun World Ha Long Complex 460 m
Dragon Park 580 m
Viewing Tower 620 m
Bai Chay Beach 1.1 km
Quảng trường Mặt Trời 1.3 km

Tom's Family Hotel

78 Vườn Đào, Ha Long, Hạ Long, Vietnam - See map

Conveniently situated in the Ha Long part of Hạ Long, this property puts you close to attractions and interesting dining options.

Highlights

Sparkling clean

Inside city center

Top Value

Front desk [24-hour]

Excellent room comfort & quality

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Front desk [24-hour]

BBQ facilities

Luggage storage

Laundry service

Value for money9.4
Location rating8.5
Nearest airportCat Bi International Airport (HPH)
Distance to airport37.0 km

Rooms available at Tom's Family Hotel

Deluxe Family Suite
...
  • Room size: 30 m²/323 ft²
  • Garden view
  • 2 queen beds
Enter dates to see prices
Superior Family Room
...
  • Room size: 28 m²/301 ft²
  • Sea view
  • 1 single bed and 1 queen be...
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Tom's Family Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Tom's Family Hotel?

Tom's Family Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Tom's Family Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Tom's Family Hotel has a car park available for guests. Parking is free for guests. Parking options include a full-service valet for total ease.

What is the smoking policy at Tom's Family Hotel?

Tom's Family Hotel does permit smoking in some areas and is not 100% smoke-free.

See map

Explore the neighborhood

Overall rating:

9

Exceptional
145 reviews
Cleanliness
9.2
Facilities
8.8
Location
8.5
Read all reviews >
More about Tom's Family Hotel

More about Tom's Family Hotel

Set in Ha Long, within 1.5 km of Bai Chay Beach and 600 metres of Ha Long Queen Cable Car, Tom's Family Hotel offers accommodation with a garden and free WiFi throughout the property as well as free private parking for guests who drive. This 2-star hotel offers a tour desk. The accommodation provides a 24-hour front desk, room service and currency exchange for guests. The units come with air conditioning, a flat-screen TV with cable channels, a fridge, a kettle, a bidet, slippers and a wardrobe. Rooms come complete with a private bathroom equipped with a shower and a hairdryer, while certain units at the hotel also provide guests with a seating area. At Tom's Family Hotel every room includes bed linen and towels. A continental breakfast is available every morning at the accommodation. Vincom Plaza Ha Long is 6.4 km from Tom's Family Hotel, while Quang Ninh Museum is 7.8 km away. The nearest airport is Cat Bi International, 45 km from the hotel, and the property offers a paid airport shuttle service.

Amenities and facilities
Excellent
Facilities

8.8

Languages spoken

  • English
  • Chinese [Mandarin]
  • Vietnamese

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Garden
  • Tours
  • Water park

Cleanliness and safety

  • Anti-viral cleaning products
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • BBQ facilities
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Currency exchange
  • Dry cleaning
  • Elevator
  • Ironing service
  • Laundry service
  • Luggage storage
  • Smoking area

For the kids

  • Family room

Access

  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Shuttle service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Closet
  • Clothes rack
  • Dressing room
  • Electric blanket
  • Extra long bed
  • Fan
  • Fire extinguisher
  • Free bottled water
  • Hair dryer
  • Heating
  • Hypoallergenic
  • Individual air conditioning
  • Linens
  • Locker
  • Mini bar
  • Private bathroom
  • Private entrance
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shared bathroom
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Walk-in shower
Location
78 Vườn Đào, Ha Long, Hạ Long, Vietnam
Excellent
Location

8.5

Airports

  • Cat Bi International Airport (HPH)
    37.0 km

Public transportation

  • Halong Train Station
    4.4 km

Hospital or clinic

  • Bệnh viện Đa khoa Vinmec Hạ Long
    2.5 km

Shopping

  • Bai Chay Commercial Center
    370 m

Convenience store

  • Thu Huong Convenience Store
    2.5 km
What's nearby

Popular landmarks

  • Bai Chay Bridge
    1.8 km
  • Dong Thien Cung
    6.2 km
  • Dau Go Gotto
    6.5 km
  • Soi Sim Island
    12.4 km
  • Sung Sot Cave
    13.6 km
  • Luon Caves
    15.0 km
  • Cua Van Fishing Village
    18.4 km

Nearby landmarks

  • G7 Mart
    140 m
  • BoMi Mart
    170 m
  • Vinmart+
    320 m
  • Bai Chay Commercial Center
    370 m
  • Sun World Ha Long Park
    440 m
  • Sun World Ha Long Complex
    460 m
  • Dragon Park
    580 m
  • Viewing Tower
    620 m
  • Bai Chay Beach
    1.1 km
  • Quảng trường Mặt Trời
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 6 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.

Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until23:00
  • Check-out from10:00
  • Check-out until12:00
Property announcements

A damage deposit of VND 300 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Reviews of Tom's Family Hotel from real guests

Provided by verified guests of Agoda
9.0
/
10
Exceptional
Cleanliness9.2
Facilities8.8
Location8.5
Service9.2
Value for money9.4
High score for Hạ Long
Rating
9+ Exceptional (18)
8-9 Excellent (3)
7-8 Very Good (1)
6-7 Good (1)
<6 Below Expectation (0)
Time of the year
Mar - May (8)
Jun - Aug (2)
Sep - Nov (7)
Dec - Feb (6)
All guests (39)
All room types
All languages
Showing 23 verified guest comments
12
10.0
Exceptional
Klos from Thailand
Group
Deluxe Family Suite
Stayed 1 night in October 2019

Best value, best location, clean, new rooms. Best everything!”

We are a group of 5 men from Thailand visiting Halong city for short (one day each) motorcycle trips. Staying at Tom's gave us everything we want. We woke up rather early, had their standard breakfast and left for our ride, returned in the evening to freshen up and out again to enjoy street food in front of the hotel. Our rooms were perfect for the price, location is great. A little walk to bustling morning market is a must if you are early birds. Cleanliness is ten times better than our hotels in Hanoi which we paid double for. Extremely highly recommended!

Reviewed October 15, 2019

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10.0
Exceptional
Marcus from Australia
Family with young children
Deluxe Family Suite
Stayed 3 nights in January 2019

Great value for money, lovely staff”

We stayed here for a few nights to escape Hanoi and find some fresh air. Cong Nga is located off the main road , 10 minute walk from sunworld complex. We bought our Halong bay cruise trip here which was well worth it, good price, bus comes to the hotel. They have quite a few tour options here for Halong Bay and catba island, and are very organised. The staff are great, very helpful, looked after our 9 month old baby when we ate breakfast each day,and arranged a large order of seafood for us to take home to Hanoi. The beds here are comfortable, shower has great pressure& hot, clean room, and we can recommend staying here

Reviewed January 29, 2019

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9.6
Exceptional
Klos from Thailand
Group
Superior Family Room
Stayed 1 night in October 2019

First time staying in Halong, everything I would ever ask for”

Decent location, super clean new room. Everything is from great to excellent and services are also the best! We are group of 5 men, the manager arranged us transportation from and to Noi Bai IA with better price than the Airport service. We even got an upgrade to Ford Transit (11 seaters) on the way back. He helped us find everything we need plus best liquor store selling ridiculously cheap imports! Highly highly highly recommended <3<3<3

Reviewed November 01, 2019

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7.2
Very good
Mi from United States
Couple
Deluxe Double Room
Stayed 1 night in December 2018

Miserably cold”

The night we stayed at this hotel was extremely cold...in the 40’s or 50’s. And because there was a missing glass pane on the window above the door, it was really cold in our room. We stuck a pillow up there and it took a few hours for the heater to warm up the room enough so that I wasn’t miserably cold. Bathroom still remained cold throughout the entire stay and we didn’t figure out that there was a switch to turn on the hot water for the shower so I couldn’t take a hot shower to warm up. Room is really small. The couple at the front desk didn’t speak any English. The hotel and room are pretty simple with no fluff but one night was $13 so can’t beat that! If it wasn’t such a cold night I probably would have enjoyed the room more. Decent room for the price, esp. for one night...hopefully it won’t be as cold during your trip and you won’t have a missing window pane.

Reviewed January 04, 2019

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8.8
Excellent
Ludvig
Group
Superior Family Room
Stayed 1 night in March 2019

Very good”

Defenitely worth the money, nice room and good helping staff!

Reviewed April 03, 2019

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8.4
Excellent
Ian from Canada
Couple
Deluxe Double Room
Stayed 2 nights in October 2019

Good place to stay”

Pros: clean, good breakfast, nice room size Cons: a bit far from the beach

Reviewed November 04, 2019

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8.8
Excellent
Leonard from United States
Solo traveler
Deluxe Double Room
Stayed 1 night in November 2022

Not to central but walkable on some hills.”

Nice folks who are very kind.

Reviewed November 27, 2022

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9.2
Exceptional
jillian from United States
Couple
Deluxe Double Room
Stayed 2 nights in April 2022

Helpful host! Great value for money too. ”

This has easily been our best experience in terms of customer service. Whilst the front desk has limited staff Tom is available and ready to meet at any point in time. He came and discussed our plans for a Halong bay cruises, offered his opinions and even suggested ours instead of his own preferred tour guides. He’s an honest guy and loves to make his guest feel welcomed and at home. The room we got was clean and had everything we needed. Bed was comfortable too which is a surprise at the rates he’s charging. Honestly such a good find and would book again in a heartbeat. Customer services is what keep your customers and he’s a master at his craft.

Reviewed April 27, 2022

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9.6
Exceptional
Ly from Vietnam
Couple
Deluxe Double Room
Stayed 1 night in May 2020

Good”

Small room, clean and good price. The owner was nice and enthusiastic.

Reviewed July 19, 2020

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10.0
Exceptional
Andrius from Vietnam
Couple
Deluxe Double Room
Stayed 1 night in February 2020

Exceptional”

Was a good stay. Owner was really nice and helpful!

Reviewed March 02, 2020

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9.6
Exceptional
Cheryl from United States
Couple
Deluxe Twin Room
Stayed 1 night in February 2020

Wonderful room ”

Great place. Immaculate room. Staff so helpful with everything. Quiet and comfortable. Highly recommended.

Reviewed February 22, 2020

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9.6
Exceptional
Maxine from Germany
Couple
Deluxe Twin Room
Stayed 2 nights in November 2018

Gutes Hotel ”

Schönes Hotel in Strandnähe. Die Familie, die das Hotel betreibt, war sehr nett. Wir waren zu zweit und haben ohne Aufpreis ein größeres Zimmer bekommen, das einen besseren Ausblick hatte. Nicht alle Familienmitglieder konnten englisch, aber Fragen konnten übers Telefon geklärt werden oder es kam jemand zum Übersetzten vorbei. Auch Ausflüge und Busfahrten konnten wir über das Hotel buchen. Die einzige kleine Kritik waren nicht ganz saubere Bettlaken.

Reviewed November 05, 2018

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6.4
Good
Miyoshi from Japan
Solo traveler
Deluxe Double Room
Stayed 2 nights in February 2020

普通かな”

夜22時に着いたら閉まってました。ベル鳴らして開けてもらいましたが、家族経営だから仕方ないのか。という訳で夜遊びには不向き。

Reviewed February 26, 2020

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10.0
Exceptional
yuji from Japan
Solo traveler
Deluxe Double Room
Stayed 1 night in October 2018

安宿が沢山ある中、ここは満足度No.1”

There is good breakfast. the rooms are clean and better than another hotels around here. and good shower room. but it isn't expensive @1night. They have good hospitality. I recommend to you. ハロンのバイチャイに来て泊まる安くてキレイなホテルはここです。 同じ価格帯で6件ホテルを見た中で、一番良いと思いました。朝食付きなのがありがたい。ミニバー冷蔵庫、Wifiもばっちり、お湯も髪か洗えるくらいしっかり出ます。路線バスのバス停や海沿いの道まで徒歩圏内。ぜひオススメします。

Reviewed October 25, 2018

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10.0
Exceptional
Lưu from Vietnam
Family with young children
Deluxe Family Suite
Stayed 2 nights in October 2019

Exceptional”

Phòng sạch sẽ, tiện nghi, thái độ phục vụ tốt.

Reviewed October 09, 2019

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9.6
Exceptional
Nga
Group
Deluxe Family Suite
Stayed 2 nights in August 2019

Exceptional”

Ban đầu đến thấy ks khá bé. Nhưng vào phòng mới thấy rất ok. Phòng mới sạch sẽ như ảnh mô tả. Chị chủ nhiệt tình dễ thương. Nói chung tất cả đều ok. Ngoại trừ ks ở dốc hơi cao. Đi lại hơi mệt 😂.

Reviewed September 03, 2019

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9.6
Exceptional
Huan from Vietnam
Family with teens
Deluxe Family Suite
Stayed 1 night in August 2019

Phòng ở sạch sẽ, chủ ks nhiệt tình. ”

Phòng ở sạch sẽ, chủ ks nhiệt tình hướng dẫn cho khách. Vị trí hơi xa bãi biển

Reviewed August 11, 2019

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9.6
Exceptional
SON from Vietnam
Family with teens
Superior Family Room
Stayed 1 night in May 2019

Mặt bằng không lớn nhưng bố trí hợp lý, phòng mới, sạch sẽ”

Chủ nhà rất thân thiện, nhiệt tình với khách. Giá cả hợp lý. Sẽ quay lại lần sau.

Reviewed May 25, 2019

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9.6
Exceptional
SON from Vietnam
Family with teens
Deluxe Family Suite
Stayed 1 night in May 2019

Khách sạn sạch sẽ, bố trí hợp lý.”

Chủ nhà rất thân thiện, nhiệt tình với khách. Sẽ quay lại lần sau.

Reviewed May 25, 2019

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10.0
Exceptional
Loan
Couple
Deluxe Double Room
Stayed 1 night in May 2019

Tốt”

Phòng ốc mới, sạch sẽ, đầy đủ tiện nghi, nhân viên lịch sự, tour đi vịnh giá rẻ, ok. Một điểm trừ duy nhất là mình có book về HN, xe bé mà giá ngang xe 45 chỗ, HDV trên xe cũng rất mất lịch sự. Còn lại về khách sạn mọi thứ ok

Reviewed May 21, 2019

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12
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