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Exterior view, Crowne Plaza Phu Quoc Starbay in Phu Quoc Island
1 King Bed Premium - Room plan, Crowne Plaza Phu Quoc Starbay in Phu Quoc Island
a beach with a view of the ocean, Crowne Plaza Phu Quoc Starbay in Phu Quoc Island
Lobby, Crowne Plaza Phu Quoc Starbay in Phu Quoc Island
three girls are playing frisbee on the beach, Crowne Plaza Phu Quoc Starbay in Phu Quoc Island
Beach, Crowne Plaza Phu Quoc Starbay in Phu Quoc Island
Swimming pool [outdoor], Crowne Plaza Phu Quoc Starbay in Phu Quoc Island

Removed from saved list

8.9

Excellent

456 reviews

456 reviews

Housekeeping12
Breakfast7
Beach6
See map

8.3

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Vinwonders Phu Quoc 2.6 km
Vinpearl Safari 3.8 km
Phu Quoc Countryside 10.8 km
Long Beach 15.5 km
Duong Dong Market 15.8 km
Phu Quoc Waterfall 23.0 km
Ho Quoc Temple 29.6 km
Sao Beach 34.6 km
Phu Quoc Prison 35.2 km
Nearby landmarks
Corona Casino 1.4 km
Dai Beach 1.5 km
Fingernail Island 1.9 km
Vinmec International Hospital 2.1 km
Vinwonders Phu Quoc 2.6 km
Vinpearl Safari 3.8 km
Cua Can Beach 6.2 km
Mui Ganh Dau Beach 6.3 km
Đình Thần Nguyễn Trung Trực Pagoda 6.5 km
Tram Y Te Xa Cua Can 7.6 km
Newly built in 2021

Crowne Plaza Phu Quoc Starbay

Khu Du Lich Bai Dai, Ganh Dau Commune, Kien Giang Province, Gành Dầu, Phu Quoc Island, Vietnam, 920000 - See map

In addition to the standard of IHG Clean Promise, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Gành Dầu part of Phu Quoc Island, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sao Beach. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Sparkling clean

Check-in [24-hour]

Excellent room comfort & quality

Free airport transfer

Newly built

IHG Clean Promise

When you’re ready to travel again, we’ll be ready to welcome you

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Kids club

Spa

Beachfront

Shuttle service

This property is in high demand!

7 travelers have booked today.

Value for money9.0
Distance to city center25 km
Location rating8.3
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport23.0 km

Rooms available at Crowne Plaza Phu Quoc Starbay

1 King Bed Premium
...
  • Room size: 57 m²/614 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices
1 King 2 Double Beds 2 Bedroom Suite
...
  • Room size: 200 m²/2153 ft²
  • Garden view
  • 2 double beds & 1 king bed
Enter dates to see prices
2 Double Beds Premium with Ocean View
...
  • Room size: 57 m²/614 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
1 King Bed Premium with Ocean View
...
  • Room size: 57 m²/614 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
1 King 1 Bedroom Villa Beachfront View
...
  • Room size: 193 m²/2077 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
One-Bedroom King Suite with Grand Oceanfront View
...
  • Room size: 200 m²/2153 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
2 Double Beds Standard with Ocean View
...
  • Room size: 40 m²/431 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Standard Room
...
  • Room size: 40 m²/431 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices
1 King 1 Bedroom Villa
...
  • Room size: 177 m²/1905 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
2 Double Beds Premium Oceanfront View
...
  • Room size: 48 m²/517 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Crowne Plaza Phu Quoc Starbay?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Crowne Plaza Phu Quoc Starbay?

Crowne Plaza Phu Quoc Starbay is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Crowne Plaza Phu Quoc Starbay also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Crowne Plaza Phu Quoc Starbay has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Phú Quốc Island with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Crowne Plaza Phu Quoc Starbay?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Crowne Plaza Phu Quoc Starbay. A selection of food types including full american and asian breakfast options is available for guests.

What are my dining options at Crowne Plaza Phu Quoc Starbay?

Crowne Plaza Phu Quoc Starbay features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests.

Can special events be hosted at Crowne Plaza Phu Quoc Starbay?

Your special occasion or event can be hosted at one of the Crowne Plaza Phu Quoc Starbay's versatile venues. Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Crowne Plaza Phu Quoc Starbay. Small or intimate events like birthday parties and honeymoons can also be accomodated. Services for in-house catering and event decoration are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Crowne Plaza Phu Quoc Starbay?

On-site venues and convenient event services make Crowne Plaza Phu Quoc Starbay an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 500 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Crowne Plaza Phu Quoc Starbay?

Crowne Plaza Phu Quoc Starbay does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Crowne Plaza Phu Quoc Starbay?

Crowne Plaza Phu Quoc Starbay’s neighborhood is Gành Dầu which includes popular restaurants such as Peppercorn Restaurant.

What are popular attractions near Crowne Plaza Phu Quoc Starbay?

Crowne Plaza Phu Quoc Starbay’s location in the Gành Dầu neighborhood makes it close to famous attractions including Vinwonders Phu Quoc, Đình Thần Nguyễn Trung Trực Pagoda and Thủy Cung Vinpearl Land Phú Quốc.

What popular beaches are close to Crowne Plaza Phu Quoc Starbay?

Crowne Plaza Phu Quoc Starbay’s Gành Dầu neighborhood also includes Starfish Beach, Mui Ganh Dau Beach and Dai Beach.

What popular natural sightseeing spots are close to Crowne Plaza Phu Quoc Starbay?

Crowne Plaza Phu Quoc Starbay is located within Gành Dầu, which makes it conveniently close to natural sights including Vinpearl Safari.

See map

Explore the neighborhood

What people love about Crowne Plaza Phu Quoc Starbay

  • 8.8

    Excellent
    Cleanliness

    "Hotels is exceptionally clean beautiful locations."

    anthony

    |

    January 18, 2023

  • 8

    Very good
    Cleanliness

    "Very good hotel - nice & clean."

    Wai

    |

    January 2, 2023

  • 10

    Exceptional
    Location

    "Good for peoples prefer private beach and quiet location."

    Chau

    |

    January 12, 2023

Overall rating:

8.9

Excellent
456 reviews
Cleanliness
9.4
Facilities
9.1
Location
8.3
Read all reviews >
What travelers say they love:
You can enjoy in the pool or walk around the beach.
Thanh from Australia
Couple
More about Crowne Plaza Phu Quoc Starbay

More about Crowne Plaza Phu Quoc Starbay

Crowne Plaza Phu Quoc Starbay

Getting in and around Phú Quốc Island is a breeze when staying at Crowne Plaza Phu Quoc Starbay, located just minutes away from the city center.
The facilities and services provided by Crowne Plaza Phu Quoc Starbay ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Phú Quốc Island.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Crowne Plaza Phu Quoc Starbay. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Crowne Plaza Phu Quoc Starbay include rooms with separate living room and balcony or terrace. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar and nightclub. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
To fill your days, be sure to check out the fantastic facilities offered at Crowne Plaza Phu Quoc Starbay. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the golf course on site in the hotel. Have some relaxing fun with family and friends at the games room.
Souvenir shopping for yourself or those back home takes no time at all at the souvenir shops.


Around the property

Take some time to explore Phu Quoc Island. Whatever you may be looking to buy on your trip to Phu Quoc Island, chances are you'll find it at Duong Dong Market located 15.7 km away.

Show less

Amenities and facilities

Exceptional
Facilities

9.1

Languages spoken
  • English
  • Chinese [Mandarin]
  • Khmer
  • Korean
  • Vietnamese
Outdoor
  • Beachfront
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hiking
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Private beach
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alcohol
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental

Location

Khu Du Lich Bai Dai, Ganh Dau Commune, Kien Giang Province, Gành Dầu, Phu Quoc Island, Vietnam, 920000
Excellent
Location

8.3

Airports
  • Phu Quoc International Airport (PQC) - Vietnam
    23.0 km
  • Sihanouk International Airport (KOS) - Cambodia
    37.7 km
Hospital or clinic
  • Vinmec International Hospital
    2.1 km

What's nearby

Popular landmarks
  • Vinwonders Phu Quoc
    2.6 km
  • Vinpearl Safari
    3.8 km
  • Phu Quoc Countryside
    10.8 km
  • Long Beach
    15.5 km
  • Duong Dong Market
    15.8 km
  • Phu Quoc Waterfall
    23.0 km
  • Ho Quoc Temple
    29.6 km
  • Sao Beach
    34.6 km
  • Phu Quoc Prison
    35.2 km
Nearby landmarks
  • Corona Casino
    1.4 km
  • Dai Beach
    1.5 km
  • Fingernail Island
    1.9 km
  • Vinmec International Hospital
    2.1 km
  • Vinwonders Phu Quoc
    2.6 km
  • Vinpearl Safari
    3.8 km
  • Cua Can Beach
    6.2 km
  • Mui Ganh Dau Beach
    6.3 km
  • Đình Thần Nguyễn Trung Trực Pagoda
    6.5 km
  • Tram Y Te Xa Cua Can
    7.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property provides complimentary scheduled airport transfers by shuttle bus. Please check the schedule and reserve your seats at least 12 hours in advance.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until12:00
Getting around
  • Airport transfer fee0 USD
  • Distance from city center25 km
  • Travel time to airport (minutes)45
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors8
  • Number of restaurants2
  • Number of rooms 308
  • Room voltage220
  • Year property opened2021

Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Crowne Plaza Phu Quoc Starbay from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.4
Facilities9.1
Location8.3
Service9.3
Value for money9.0
High score for Phu Quoc Island
Rating
9+ Exceptional (90)
8-9 Excellent (25)
7-8 Very Good (11)
6-7 Good (6)
<6 Below Expectation (14)
Time of the year
Mar - May (9)
Jun - Aug (45)
Sep - Nov (41)
Dec - Feb (51)
All guests (306)
All room types
All languages

Show reviews that mention 

Showing 146 verified guest comments
12345
10.0
Exceptional
Damrong from Vietnam
Family with young children
2 Double Beds Standard with Ocean View
Stayed 6 nights in April 2022

Very nice and helpful staffs”

I, my wife and our children stayed here for 6 nights. The hotel is near Grand World Market (can go there on foot) and also Vinwonder. We had an excellent time in this hotel, clean room, nice beach, excellent facilities, good breakfast and also very helpful staffs. In conclusion, we recommend this hotel to everyone, especially for family with young children.

Reviewed April 24, 2022

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Xin Chao valued guest Damrong, Thank you so much for your review of our resort. We are pleased to know that you enjoyed your stay with us and that you enjoyed our services, resort facilities, food quality and also staff friendliness. We will pass those words to our team members to motivate us to try harder and make more great services to guests. We hope to have an opportunity to welcome and serve you again at Crowne Plaza Phu Quoc Starbay. Sincerely, Harry Nguyen Executive Assistant Manager

Responded April 27, 2022
Crowne Plaza Phu Quoc Starbay
9.6
Exceptional
Minh from Vietnam
Group
Stayed 4 nights in April 2022

Exceptional”

A brand new hotel located in the north of the island. Check-in/out were smoothly processed, my friend wanted to order room service when we just arrived (because we didn't have proper lunch before that) and front desk staffs did their best to bring us a menu which was usually not available in the front desk, really appreciated. Unlike comments I had read before our departure that the staffs were new and not well-trained, but we had a total different experience, they were very helpful, attentive and friendly. We booked a 2 bedroom suit and it was amazing. We got a welcome bottle of wine and cookies. The room and bathroom are spacious and nicely designed, beds are comfy. Breakfasts were very good, loved the pastry corner with many nice choices The beach were calm and beautiful. Highly recommend for families, groups, couples

Reviewed May 09, 2022

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Xin Chao valued guest, Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you both again at Crowne Plaza Phu Quoc Starbay. Sincerely, Rita Nguyen Rooms Division Manager

Responded July 06, 2022
Crowne Plaza Phu Quoc Starbay
10.0
Exceptional
Thuy from Vietnam
Family with young children
2 Double Beds Premium Oceanfront View
Stayed 2 nights in July 2022

The best place to stay”

The room was spacious, clean and luxurious with full of necessary facilities. I chose the oceanfront view and it was wonderful. Highly recommend

Reviewed July 15, 2022

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Xin Chao valued guest Thuy, Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you again at Crowne Plaza Phu Quoc Starbay. Sincerely, Rita Nguyen Rooms Division Manager

Responded July 16, 2022
Crowne Plaza Phu Quoc Starbay
10.0
Exceptional
Jessica from Canada
Family with young children
Stayed 2 nights in April 2022

Love!”

Such an amazing hotel with great staff. They are kind and welcoming. It was great that they spoke English. The facility is beautiful and great for children. I will definitely come back here. Love our stay.

Reviewed April 22, 2022

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Xin Chao valued guest Jessica, Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us and that you liked your facilities and staff attitude. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you and your family again at Crowne Plaza Phu Quoc Starbay. Sincerely, Harry Nguyen Executive Assistant Manager

Responded April 27, 2022
Crowne Plaza Phu Quoc Starbay
9.6
Exceptional
kim from South Korea
Family with young children
2 Double Beds Premium
Stayed 2 nights in July 2022

Very good place to children”

This place is very far from airport but there is free shttle. It is very clean and breakfast is delicious. And staff is very kind. Specally kids program is very good. My childerns is satisfied with staff and program. I will visit again.

Reviewed July 19, 2022

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Xin Chao valued guest Kim, Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay. Sincerely, Rita Nguyen Rooms Division Manager

Responded July 22, 2022
Crowne Plaza Phu Quoc Starbay
9.6
Exceptional
Phat from Vietnam
Family with young children
1 King Bed Premium
Stayed 4 nights in January 2022

A quiet place with a beautiful beach”

Newly built, quiet, and clean with friendly staffs. Great shuttle bus to/from airport as an amenity. Nice breakfast, though lunch serving is not worth the price. A bit annoying on the required deposit for each room, day stay. Mini fridge is empty, should be filled with plenty of drink variety especially with a required deposit.

Reviewed February 03, 2022

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Xin Chao valued guest Phat, Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. Regarding the minibar, we should have communicated more clearly with you about the setup due to Covid-19 guideline from IHG that we only provide upon guest's request. We value your feedback and we will share with the team to make necessary changes. We hope to have a chance to welcome you again at Crowne Plaza Phu Quoc Starbay. Sincerely, Harry Nguyen Executive Assistant Manager

Responded February 05, 2022
Crowne Plaza Phu Quoc Starbay
10.0
Exceptional
Bayanjargal from Mongolia
Family with teens
2 Double Beds Premium Oceanfront View
Stayed 5 nights in July 2022

nice resort compare to the price”

The pool and beachside are amazing - we enjoyed the secluded environment and the lovely sea view

Reviewed July 18, 2022

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Xin Chao valued guest Bâynjargal, Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back at Crowne Plaza Phu Quoc Starbay. Sincerely, Rita Nguyen Rooms Division Manager

Responded July 19, 2022
Crowne Plaza Phu Quoc Starbay
10.0
Exceptional
Bayanjargal from Mongolia
Family with teens
2 Double Beds Premium Oceanfront View
Stayed 4 nights in July 2022

nice resort compare to the price”

The pool and beachside are amazing - we enjoyed the secluded environment and the lovely sea view

Reviewed July 18, 2022

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Xin Chao valued guest Bayanjargal, Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back at Crowne Plaza Phu Quoc Starbay. Sincerely, Rita Nguyen Rooms Division Manager

Responded July 19, 2022
Crowne Plaza Phu Quoc Starbay
10.0
Exceptional
Jessica from Monaco
Family with young children
2 Double Beds Premium Oceanfront View
Stayed 2 nights in April 2022

Amazing”

Great place for families and relaxing

Reviewed April 23, 2022

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Xin Chao valued guest Jesscia, Thank you again for your second review of our resort. We are delightful to receive such compliments from you. We will certainly share with the respective departments to motivate us to create more great experience for guests. We hope to welcome you both again at Crowne Plaza Phu Quoc Starbay. Sincerely, Harry Nguyen Executive Assistant Manager

Responded April 27, 2022
Crowne Plaza Phu Quoc Starbay
5.6
Phil from United States
Family with young children
2 Double Beds Standard with Ocean View
Stayed 4 nights in May 2022

Above average”

Not many choices to choose from the menu at the restaurant

Reviewed May 27, 2022

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Dear Valued guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rita Nguyen Rooms Division Manager

Responded July 06, 2022
Crowne Plaza Phu Quoc Starbay
3.6
PARK from Vietnam
Family with young children
Stayed 3 nights in January 2022

No ready to open”

Not enough to open yet for staffs. Need to practice more.

Reviewed February 05, 2022

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Xin Chao valued guest PARK, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Harry Nguyen Executive Assistant Manager

Responded February 07, 2022
Crowne Plaza Phu Quoc Starbay
3.2
YUJIN from Vietnam
Family with young children
Stayed 2 nights in February 2022

I dont recommend this hotel”

Staff training was not conducted properly. Staff attitude at information was not good and she was too rude so, I'm not going to visit this hotel again because I ruined my pleasant trip.

Reviewed February 05, 2022

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Xin Chao valued guest Yujin, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Harry Nguyen Executive Assistant Manager

Responded February 05, 2022
Crowne Plaza Phu Quoc Starbay
9.6
Exceptional
wenyan from United States
Solo traveler
1 King Bed Premium
Stayed 5 nights in January 2023

good value besides new year time”

The hotel is situated near the Grand world. It's a not in the "downtown" phu quoc, but that's why it gives u a peaceful vacation vibe. The hotel is pretty new, room is big, food is decent. The gym equipment is pretty complete and new. The food is decent but after 5 days, it lacks variety. They have two restaurants and in room dining. But all 3 are the exact same menu. One thing I didn't like is when I go eat at the beachclub restaurant, they always ask for my IHG membership number in order to give me the 20% discount. I added the membership number when I checked in, I shouldn't be asked for my number everytime I eat there. Overall, a decent beach hotel.

Reviewed January 24, 2023

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6.8
Good
JAMES from Vietnam
Group
2 Double Beds Standard with Ocean View
Stayed 8 nights in January 2023

I’m never booking with Agoda again”

Crowne Plaza is set away from many things. There is some new construction ongoing nearby but it didn’t disturb us. The beach is nice, the breakfast is quite nice and the rooms are lovely and spacious. In the middle corridor it does look and feel a bit like a prison. While the front desk staff are amazingly helpful and attentive, the exact opposite is true of the waiting staff, they need more training. Most look confused, they mix up orders (we ordered in English and Vietnamese) and sometimes took a long time to deliver simple food and drink. Overall I would say this hotel is nice and had some great facilities for us, my kids and my parents, but you could find better hotels elsewhere.

Reviewed January 19, 2023

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8.8
Excellent
anthony from United States
Family with young children
2 Double Beds Premium
Stayed 4 nights in October 2022

Excellent”

Hotels is exceptionally clean beautiful locations. Staff are very nice.

Reviewed January 18, 2023

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8.8
Excellent
Gerard from Singapore
Family with young children
2 Double Beds Premium
Stayed 4 nights in December 2022

Excellent facilities with a great ocean view”

Beautiful Hotel with great facilities!

Reviewed January 17, 2023

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9.2
Exceptional
Gerard from Singapore
Family with young children
2 Double Beds Premium
Stayed 4 nights in December 2022

Excellent facilities with a great ocean view”

Very ideal Hotel for families with young children. Location can be quite far from airport and city centre. Buffet breakfast was extensive and very delicious

Reviewed January 17, 2023

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2.0
Joshua from Hong Kong SAR, China
Couple
Junior King Suite with Oceanfront View
Stayed 2 nights in January 2023

Not ready for service”

They are unprepared to meet your needs.

Reviewed January 13, 2023

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Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rita Nguyen Rooms Division Manager

Responded January 17, 2023
Crowne Plaza Phu Quoc Starbay
10.0
Exceptional
Chau from United States
Couple
2 Double Beds Premium Oceanfront View
Stayed 2 nights in January 2023

Exceptional”

Good for peoples prefer private beach and quiet location. Hotel shuttle is available to pick up and drop off from and to airport. They also provide ride to Grand world area. Good selection for breakfast.Staffs are very helpful.

Reviewed January 13, 2023

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Xin Chao valued guest, Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay. Sincerely, Rita Nguyen Rooms Division Manager

Responded January 17, 2023
Crowne Plaza Phu Quoc Starbay
10.0
Exceptional
Daniel from Singapore
Family with teens
2 Double Beds Standard with Ocean View
Stayed 5 nights in December 2022

Amazing stay in Phu Quoc”

We had a lovely 5 night stay at the Crowne Plaza. The hote is quite new and facilities are spot on. Being right in front of the beach was also fab. Hotel was not full so it was easy to secure reclining chairs either at the pool or beach. Staff was super helpful and we got support to arrange our transfer from Ha Tien to Phnom Penh. Breakfast was amazing, same as dinner options. Hotel is located 10 min walk away from Grand World, which was convenient. Grand World is not amazing but good to see for one night or 2. The hotel is one hour away from the airport - didn't realise the island was so big.

Reviewed January 06, 2023

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Xin Chao valued guest , Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay. Sincerely, Rita Nguyen Rooms Division Manager

Responded January 07, 2023
Crowne Plaza Phu Quoc Starbay
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