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Entrance, Cumberland Hotel in Edinburgh
Single Room, Cumberland Hotel in Edinburgh
Entrance, Cumberland Hotel in Edinburgh
Lobby, Cumberland Hotel in Edinburgh
Lobby, Cumberland Hotel in Edinburgh
Interior view, Cumberland Hotel in Edinburgh
Interior view, Cumberland Hotel in Edinburgh

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8.1

Excellent

183 reviews

183 reviews

Breakfast12
Housekeeping9
Car Park4
See map
See map

8.4

Excellent

Location rating score

Excellent location - 1.36 kilometers from city center
Parking
Available
Popular landmarks
Edinburgh Castle
1.8 km
Camera Obscura and World of Illusions
2.0 km
Royal Mile Street
2.1 km
The Real Mary King's Close
2.4 km
National Museum of Scotland
2.4 km
Closest landmarks
EH Dental Care
380 m
Edinburgh Sports Club
380 m
Coltbridge Bowling Club Pavillion
390 m
House of Hound - Purveyor of Fine Dog Goods
440 m
The Cauldron
450 m

Cumberland Hotel

1 W Coates, Haymarket, Edinburgh, United Kingdom, EH12 5JQ - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Haymarket part of Edinburgh, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Edinburgh Castle. This 3-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Hygiene Plus

600 meters to public transportation

Check-in/out [express]

Excellent breakfast

Free Wi-Fi in all rooms!

Facilities

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Bar

Restaurants

Tours

Wi-Fi in public areas

Family room

Your dates are popular among travelersUsers are booking a place in Edinburgh every 4 minutes on Agoda.com
Value for money8.0
Distance to city center1.5 miles
Location rating8.4
Nearest airportEdinburgh Airport (EDI)
Distance to airport8.3 km

Rooms available at Cumberland Hotel

Deluxe Double Room
...
  • Room size: 24 m²/258 ft²
  • Outdoor view
  • 1 double bed
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Triple Room
...
  • Room size: 29 m²/312 ft²
  • Outdoor view
  • 1 double bed and 1 single b...
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Quadruple Room
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 single beds and 1 double ...
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Family Suite
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 3 single beds and 1 double ...
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Classic Double Room
...
  • Room size: 22 m²/237 ft²
  • Outdoor view
  • 1 double bed
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Twin Room
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 2 single beds
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Double Room
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 1 double bed and 1 sofa bed...
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Deluxe Quadruple Room
...
  • Room size: 40 m²/431 ft²
  • Outdoor view
  • 2 double beds
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Deluxe Triple Room
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 1 single bed and 1 double b...
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Frequently asked questions

Does Cumberland Hotel have bars on-site?

Enjoy your holiday the perfect way with a drink in your hand at Cumberland Hotel's bar accessible right in front of your doorstep for when you need a sip or two.

What bars are close by Cumberland Hotel?

While remaining at Cumberland Hotel, take pleasure in your evening or night out at Bert's Bar, Henry’s Cellar Bar, and Bennet’s Bar to make the most out of your nightlife.

What public parks are within range of Cumberland Hotel?

While residing at Cumberland Hotel, take joy in your morning or evening walk at nearby park which include Fountainbridge Green, Orchard Park North, and Orchard Park South.

What are the property's policies for children's bedding at Cumberland Hotel?

Cumberland Hotel's policy pertaining to children's bedding considers guests age 3 years and older as adults, and therefore must use an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

Is a refundable security deposit required upon check-in at Cumberland Hotel?

Cumberland Hotel requires a security deposit upon check-in. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

How many floors does Cumberland Hotel have?

Cumberland Hotel has a total of 3 floors.

How many rooms does Cumberland Hotel have?

Cumberland Hotel has a total of 37 rooms.

What is the average rating that verified Solo travelers' have given to Cumberland Hotel?

Past solo travelers that have stayed at this property have given Cumberland Hotel an average rating of 7.6. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Group travelers have given to Cumberland Hotel?

Past group travelers that have stayed at this property have given Cumberland Hotel an average rating of 7.7. You can check out more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What famous natural sightseeing spots are near to Cumberland Hotel?

Cumberland Hotel is located within Haymarket, which makes it ideally close to natural scenery including Royal Mile Street and Calton Hill.

What is the closest airport to Cumberland Hotel?

The nearest airport to Cumberland Hotel is Carlisle Lake District Airport, 115.0 km away.

What people love about Cumberland Hotel

  • 7.2

    Very good
    Cleanliness

    "Very clean."

    James

    |

    March 14, 2022

  • 9.6

    Exceptional
    Cleanliness

    "Clean modern room with large TV and rainforest shower, comfortable bed, tea making facility and fridge."

    Caroline

    |

    December 5, 2021

  • 9.6

    Exceptional
    Location

    "Well located."

    Afonso

    |

    November 21, 2019

Property ranking|Compared to 1,760 Edinburgh properties
See all rankings
Room comfort score
6/10
Room size
32 sqm.
Value for money score
8/10
Service score
8.6/10
Better than
96
%
of Edinburgh properties
Bigger than
95
%
of Edinburgh properties
Better than
94
%
of Edinburgh properties
Better than
94
%
of Edinburgh properties
Overall rating:

8.1

Excellent
183 reviews
Cleanliness
8.4
Facilities
7.5
Location
8.4
Read all reviews >
More about Cumberland Hotel

More about Cumberland Hotel

Experience Comfort and Convenience at Cumberland Hotel in Edinburgh

Nestled in the heart of Edinburgh, Cumberland Hotel offers a comfortable stay with its excellent facilities. Guests can unwind and relax at the hotel's bar and restaurant, while enjoying in-house movies. The hotel also offers free Wi-Fi in all rooms and public areas, express check-in/check-out, and daily housekeeping. For those who want to explore the city, the hotel provides tours and taxi services. Other amenities include a hair dryer, television, designated smoking area, shared lounge/TV area, and continental breakfast. Guests can also take advantage of the on-site car park, although charges apply.

Room Types at Cumberland Hotel

Cumberland Hotel offers a range of room types to cater to different needs. Guests can choose from Double Rooms, Family Suites, Quadruple Rooms, Single Rooms, Triple Rooms, and Twin Rooms. Double Rooms are perfect for couples or solo travelers, while families can opt for the spacious Family Suites that come with either three single beds or one double bed. The Quadruple Rooms are ideal for groups of friends or families traveling together, while those traveling alone can enjoy the comfort of the Single Rooms. For those traveling in a group of three, the Triple Rooms offer the flexibility of having either one single bed, three single beds, or one double bed. Lastly, the Twin Rooms are perfect for friends or colleagues traveling together, with two single beds available in each room.

Discover Edinburgh's Famous Gin Distillery and Dean Village

The Cumberland Hotel is situated near some of Edinburgh's most iconic landmarks, including the Edinburgh Gin Distillery and Dean Village. Gin lovers will appreciate the opportunity to explore the distillery and learn about the history and production of this beloved spirit. Meanwhile, Dean Village offers a charming and picturesque escape from the bustling city, with its quaint cobbled streets and historic architecture. Take a stroll along the Water of Leith Walkway, which runs through Dean Village, and admire the stunning scenery. Whether you're a history buff, a nature lover, or simply looking for a unique experience, the Cumberland Hotel's prime location puts you in the heart of all the action.

Friendly Staff and Great Breakfast at Cumberland Hotel

Cumberland Hotel in Edinburgh, United Kingdom, has received rave reviews for its friendly and courteous staff who are always happy to help. Guests have praised the hotel for its helpful and accommodating staff who make their stay a pleasant one. The hotel's breakfast has also been highly rated, with guests describing it as great and very good. The rooms are comfortable, quiet, and warm, with everything guests need for a comfortable stay. The hotel's location is also a plus, with guests appreciating its proximity to local attractions. Overall, Cumberland Hotel offers a fantastic experience for those looking for a comfortable stay in Edinburgh with excellent service and amenities.

Experience Exceptional Service and Location at Cumberland Hotel

Cumberland Hotel in Edinburgh, United Kingdom, is a top-rated hotel with exceptional service and a prime location. Guests have raved about the friendly and attentive staff, who go above and beyond to ensure a comfortable stay. Additionally, the hotel's location is unbeatable, with easy access to popular tourist attractions and public transportation. Although some guests have noted that the facilities and comfort could be improved, the hotel's cleanliness and value for money have received high marks. Overall, Cumberland Hotel is a great choice for travelers seeking a convenient and enjoyable stay in Edinburgh.

Show less

Amenities and facilities

Very good
Facilities

7.5

Most talked about facilities

Breakfast

14 mentions

Housekeeping

3 mentions

Food & Dining

2 mentions

Internet

1 mention

Languages spoken
  • English
  • Dutch
  • French
  • Hindi
  • Hungarian
  • Italian
  • Polish
  • Romanian
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [continental]
  • Breakfast service
  • Restaurants
Services and conveniences
  • Contactless check-in/out
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [on-site]
  • Taxi service
Available in all rooms
  • Alarm clock
  • Bathtub
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Heating
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mirror
  • Non-smoking
  • Seating area
  • Shower
  • Telephone
  • Toiletries
  • Towels
  • TV
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Continental
  • Vegetarian
  • Full English/Irish
  • Gluten-free

Location

1 W Coates, Haymarket, Edinburgh, United Kingdom, EH12 5JQ
Excellent
Location

8.4

Airports
  • Edinburgh Airport (EDI)
    8.3 km
  • Perth Airport (PSL)
    55.2 km
Public transportation
  • Haymarket Train Station
    600 m
  • Slateford Train Station
    2.4 km
Hospital or clinic
  • EH Dental Care
    380 m
Shopping
  • Ocean Terminal
    5.0 km
Convenience store
  • Tesco Express
    340 m
Cash withdrawal
  • ATM
    320 m

What's nearby

Popular landmarks
  • Edinburgh Castle
    1.8 km
  • Camera Obscura and World of Illusions
    2.0 km
  • Royal Mile Street
    2.1 km
  • The Real Mary King's Close
    2.4 km
  • National Museum of Scotland
    2.4 km
  • Edinburgh Old Town
    2.4 km
  • Calton Hill
    3.0 km
  • Palace of Holyroodhouse
    3.5 km
  • Arthur's Seat
    4.1 km
  • Royal Yacht Britannia
    5.1 km
Nearby landmarks
  • EH Dental Care
    380 m
  • Edinburgh Sports Club
    380 m
  • Coltbridge Bowling Club Pavillion
    390 m
  • House of Hound - Purveyor of Fine Dog Goods
    440 m
  • The Cauldron
    450 m
  • Edinburgh City Delivery Office
    470 m
  • Consulate General of the Federal Republic of Germany
    500 m
  • Vietnam House Art Gallery
    500 m
  • Beechwood Bowling Club Pavilion
    540 m
  • Wight Chiropractic Clinic
    570 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-2 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 3 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A credit card surcharge is required upon check-in as a security deposit for charges or damages during the stay and will be refunded upon departure.
  • The property does not have a 24-hour reception.
  • The property will contact guests directly in order to give instructions regarding check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until23:30
  • Check-out until11:00
  • Reception open until23:30
Getting around
  • Distance from city center1.5 miles
  • Travel time to airport (minutes)25
Extras
  • Breakfast charge (unless included in room price)9 GBP
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors3
  • Number of restaurants1
  • Number of rooms 37
Parking
  • Daily parking fee10 GBP

Reviews of Cumberland Hotel from real guests

Provided by verified guests of Agoda
8.1
Cleanliness8.4
Facilities7.5
Location8.4
Room comfort and quality6.0
Service8.6
Value for money8.0
High score for Edinburgh
Rating
9+ Exceptional (38)
8-9 Excellent (12)
7-8 Very Good (19)
6-7 Good (6)
<6 Below Expectation (14)
Time of the year
Mar - May (23)
Jun - Aug (30)
Sep - Nov (26)
Dec - Feb (10)

Show reviews that mention 

Showing 89 verified guest comments
12345
10.0
Exceptional
Tina from Canada
Couple
Classic Twin Room
Stayed 2 nights in October 2022

Homey, great location!”

The Cumberland is in Haymarket, close to the tram from the airport, walking distance to all of Edinburgh, and very close to Deans Village Path, the Zoo and the Stadium. The Cumberland is clean, the staff are amazing and super friendly. The hotel has a faulty towers feel to it, which makes it even more exciting and lovely. We did not eat here, but the menu looked amazing and the prices are very good. The Cumberland gets my 5 Stars.

Reviewed November 05, 2022

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9.6
Exceptional
Caroline from United Kingdom
Couple
Deluxe Double Room
Stayed 2 nights in December 2021

Great value hotel”

About a 15 minute walk from the end of Princes st. We stayed in a newly refurbished room on the ground floor, with views over the garden. Clean modern room with large TV and rainforest shower, comfortable bed, tea making facility and fridge. Everything necessary for a comfortable stay. Lounge a little tired. Breakfast was full english plus cereal,fruit and toast. Would definitely recommend.

Reviewed December 05, 2021

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9.6
Exceptional
Andrea from Canada
Group
Quadruple Room
Stayed 1 night in May 2022

Adorable hotel ”

Super cute hôtel. Accommodating friendly staff and nice food. Great value for money.

Reviewed May 26, 2022

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8.0
Excellent
Benny from Malaysia
Family with teens
Triple Room
Stayed 3 nights in September 2022

Cozy guesthouse with comfortable room near Edinburgh central”

Pros of Cumberland Hotel :- 1)Location - near to Haymarket train/tran stations (8 mins walk). Accessible from Airport via Airport link 500 /Tram - which runs on the main road where the hotel is located. You can actually walk to Edinburgh Castle (20 mins) 2) Comfortable & affordable accomodation near Edinburgh central. 3) Friendly & helpful staff. Cons:- None

Reviewed September 23, 2022

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6.8
Good
Patrizia from Italy
Family with teens
Deluxe Double Room
Stayed 2 nights in July 2022

A little old with a good location ”

The hotel is old and some of the rooms are better than others. Unfortunately we did not get the good ones. But it was clean and the staff was pleasant. It is outside the city center but well connected with the bus and it is on the bus line to the airport so that is a plus too.

Reviewed July 21, 2022

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7.2
Very good
James from United Kingdom
Couple
Deluxe Double Room
Stayed 1 night in March 2022

Sleepless night.”

Doors banging, people coming and going up until 0330. Nice room and shower. Very clean.

Reviewed March 15, 2022

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6.0
jennifer from Canada
Family with teens
Triple Room
Stayed 2 nights in July 2022

Above average”

The Cumberland is a lovely little hotel. I like that the building is older and they have maintained the older atmosphere. The room was large, with plenty of space for three of us, as well as a private bathroom. It is a distance from the old town and the rail station, but there is a bus stop nearby and buses run quite regularly. We did not pay for the breakfast option but there is a little restaurant. It was not clear if you could pay as you go. I got the impression that you paid up front only (pre-booked) so we didn’t eat there. We were overcharged for our drinks on arrival, which was the only time we saw a staff member over the course of our stay (3 nights). I would not hesitate to stay there again.

Reviewed July 29, 2022

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5.6
Alfred from Norway
Couple
Classic Twin Room
Stayed 3 nights in April 2022

If you want to have an antique way of staying, then this is it”

It's an antique way of accomodation with comfortable rooms though they are antiques. Location is about 25-30mins. walk to the city center. A bus stop is just 30m away from the hotel.

Reviewed April 17, 2022

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10.0
Exceptional
patricia from United Kingdom
Solo traveler
Single Room
Stayed 2 nights in October 2017

Exceelent Edinburgh Hotel”

I stayed in the Cumberland Hotel on 27th and 28th October. For my Graduation as it was very near within walking distance of the Usher Hall. I was in room number 1, which is a ground floor room, it had all facilities, very comfortable double bed, hairdryer TV and tea and coffee facilities, topped up daily, also ensuite had a shower which I like, temp was adjustable, room key also opened front door so did not have to disturb anyone to get in at night. Food I had booked bed and breakfast I was asked on arrival to say what type of breakfast I wanted either continental or cooked I requested cooked breakfast. It was cooked while you waited so was hot, and the rest was buffet style so there was fruit juice, cereals, toast tea coffee, yoghurts and fruit on this, also boiled and scrambled eggs were here as well. this was served between 7 and 9 am. Staff were polite and very helpful. Staying here was a fantastic way to celebrate my Graduation, check in is from 3pm to 10pm,, checkout is 11am which is nice and meant that I could go to Princes Street when shops had opened after checkout on the Sunday. I am glad I chose this hotel and will definitely book it again, especially if I want to go to a late night show as busses stop directly opposite the hotel when coming from princes street, and its just about two doors away for regular buses to princes street and from Airport Patricia.

Reviewed October 30, 2017

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Dear Patricia, Thank you for taking the time to review our hotel. It is heart warming to hear that you've had such a nice stay with us and our hard work's paying off. We are looking forward to welcome you again. Best regards Management and all staff

Responded March 06, 2019
Cumberland Hotel
8.8
Excellent
Richard from United Kingdom
Group
Single Room
Stayed 1 night in June 2018

Pleasant small hotel”

Pleasant small hotel between Haymarket Station and Murrayfield stadium, with bus stop outside. Great shower, comfortable beds, good breakfast. Recommended!

Reviewed June 26, 2018

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Dear Richard, Thank you for your wonderful feedback. We are very pleased to hear you enjoyed your time with us and all we have to offer our guests. We hope we may be fortunate enough to welcome you back in the future. Kind regards, All staff and management

Responded March 03, 2019
Cumberland Hotel
10.0
Exceptional
Ingeborg
Solo traveler
Single Room
Stayed 2 nights in May 2019

Great ”

I was so glad to find The Cumberland; would certainly try to book there again!

Reviewed May 07, 2019

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Dear Ingeborg, Thank you very much for your wonderful feedback. We are thrilled to hear you enjoyed your time with us so much and look very much forward to welcoming you back in the future. Kind regards, All staff and management

Responded May 08, 2019
Cumberland Hotel
8.0
Excellent
Anna from Germany
Couple
Double Room
Stayed 3 nights in July 2018

Very good”

The staff is very nice and helpful. I chose the hotel because of the late check in, the price and good connection to the airport and the City center. The staff was always replying promptly to my emails. The bed and pillows were very comfortable, something we haven't experienced often during our trip in Scotland. On the last night, unfortunately, they unnecessarily turned on the heating and the room was very warm at night, which didn't allow us to sleep very well. The room and the bathroom were clean. The shower was a very weak. The breakfast was the big disappointment. We had the continental breakfast, which consisted in pastries, yogurth and selection of cheese. Everything was of poor quality and extremely sweet. Overall, our stay was OK. I would recommend this hotel for a trip of a couple of days.

Reviewed August 01, 2018

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Dear Anna, Thank you for your feedback. We are pleased to hear you enjoyed your time with us and made good use of our central location. Our staff work very hard to ensure you have a pleasant stay and therefor we really value your appreciation of their graft. Apologies for any inconveniences experienced during your time with us but despite this we hope we may welcome you back in the future. Kind regards, All staff and management

Responded March 03, 2019
Cumberland Hotel
7.6
Very good
Randy from United States
Couple
Double Room
Stayed 3 nights in June 2019

Very good”

This is a lovely little hotel, rather off the beaten path but a quick 10 minute walk to great restaurants. The staff are really great and helpful. Great breakfast, lovely gardens but no evening food to speak of. Close to Haymarket station, walking distance. We also walked to the old town area of the city and walked the Royal Mile, taking a cab back. Enjoyed our stay

Reviewed July 01, 2019

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Dear Randy, Thank you for your kind feedback. We are pleased to hear you enjoyed your time with us. In particular the complimentary breakfast and our hard working staff. Apologies for any inconveniences experienced during your time with us, but we hope that despite this we may welcome you back in the future. Kind regards, All staff and management

Responded July 01, 2019
Cumberland Hotel
9.2
Exceptional
Johan from Sweden
Group
Stayed 4 nights in August 2017

Pretty good hotel, with amazing staff.”

Good transportations nearby buses. Walking distances to centrum acceptable roughly 15min. Lots of cafe's and dinnerplaces within. The hotel got very kind and helping staffs. The only downside they have must be that there's no ventilation AC in the room.

Reviewed August 29, 2017

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Dear Johan. Thank you for staying with us and for sharing your comments with us. Thank you for appreciating our hard working kind and helpful staff. We are sure they will happy to hear your comment. We are also glad that you've liked the location of our hotel. We are looking forward to see you again Best regards All staff and management

Responded March 06, 2019
Cumberland Hotel
10.0
Exceptional
Roberta from United Kingdom
Family with teens
Family Suite
Stayed 3 nights in April 2019

Convenient location, good spacious room. ”

The room was clean, tidy and spacious accommodating our family of five. Staff were friendly and always about to help. The hotel is very convenient for the city centre, the zoo and Britannia.

Reviewed April 21, 2019

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Dear Roberta, Thank you for your wonderful feedback. We are thrilled to hear you enjoyed your time with us, the room you stayed in and our central location. Our staff work very hard to ensure you have a pleasant stay and therefor we really value your appreciation of the effort they put in. We hope we may be fortunate enough to welcome you back in the future. Kind regards, All staff and management

Responded April 22, 2019
Cumberland Hotel
10.0
Exceptional
Alan from United Kingdom
Solo traveler
Business Double Room
Stayed 2 nights in November 2019

Edinburgh city”

My room was very quiet ,warm , the breakfast was good ,the staff friendly and helpful . The hotel was handy for buses and trains , there was also parking available which was a bonus .

Reviewed November 28, 2019

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Dear Alan, Thank you for your lovely feedback. We are very pleased to hear you enjoyed your time with us, the comforts of your room and the complimentary breakfast. Our staff work very hard to accommodate you the best they can and therefor we really appreciate your positive comments. We hope we may be fortunate enough to welcome you back in the future. Kind regards, All staff and management

Responded December 04, 2019
Cumberland Hotel
4.0
Janadeepan from Singapore
Family with young children
Family Suite
Stayed 1 night in June 2018

Very rude staff (Aniko)”

I booked family room for 5 but unfortunately my cousin join with me so total 6 of us. We requested for extra bed but they cannot allow due to their policy. That’s fine So asked receptionist (Aniko) to let my aunt and kids check in and I will go outside to find hotel for extra person But she asked me “do you think I am a stupid to let them to go in” I can’t do that. She shown us Very bad attitude and it was very rude However, I told them I will go outside and book hotel for me (6th person) So I managed to found out hotel (Britannia) for me and called my aunt from (Britannia) and told aunt to check in Cumberland hotel because now 5 of them. When they requested to checked in, the lady who was in reception told my aunty she want to see my booking receipt (Britannia) which i newly booked for me because she didn’t believe that they are going to stay 5 of them only. This is what kind of customer service. I already booked an another hotel, why I need to come back to Cumberland hotel I can’t let my aunt and their kids to keep waiting outside So I came to Cumberland hotel again to show my Britannia hotel receipt. Then only they let my aunt and their 3 kids check in When I came back they were behave so rude Infront of my cousins and aunt as well It’s so bad experience to me. I came all the way from Singapore for my graduation but they were not treat me as a guest, they treat me differently Very very bad and rude customer service ever

Reviewed June 20, 2018

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Dear Janadeepan, Thank you for your feedback. We regret to hear you did not enjoy your time with us and would like to apologise for any inconveniences experienced during your stay. Our staff work very hard and we are saddened to hear you did not appreciate their work. With regards to your situation, The member of staff in question was in contact with our management regarding your situation as we can only accommodate a maximum of 5 people in a family room which you had booked. It is in fact illegal to try and fit 6 people into a room, therefor our staff was in her rights to request the confirmation of the additional room booked for the 6th person. Our apologies for your experience. Kind regards, All staff and management

Responded March 04, 2019
Cumberland Hotel
10.0
Exceptional
Marek from Slovakia
Couple
Double Room
Stayed 4 nights in November 2018

Very nice small hotel”

We were very satisfied with the hotel. Nice roome with everything you need. Very kind staff and very tasty breakfast. I would come back anytime.

Reviewed November 13, 2018

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Dear Marek, Thank you very much for your lovely feedback. We are really pleased to hear you enjoyed your time with us and especially the complimentary breakfast. Our staff work very hard to ensure you have a pleasant stay and therefor we really appreciate your praise of their dedication. We look forward to welcoming you back in the future. Kind regards, All staff and management

Responded February 23, 2019
Cumberland Hotel
9.6
Exceptional
Renuka from India
Family with young children
Triple Room
Stayed 2 nights in October 2018

Great Place for the price”

A small hotel which is well located. Has good parking space and is well accessable to public transportation (bus). Friendly and courteous staff is the Best thing about the hotel.

Reviewed October 15, 2018

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Dear Renuka, Thank you for your kind feedback. We are pleased to hear you enjoyed your time with us and used our central location as a base to explore the beautiful sites of Edinburgh. Our staff work very hard to ensure you have a pleasant stay with us and therefor we really appreciate your praise of their dedication. We hope we may welcome you back in the future. Kind regards, Reservations

Responded March 01, 2019
Cumberland Hotel
10.0
Exceptional
Joanne from Canada
Couple
Twin Room
Stayed 3 nights in May 2019

Great hotel”

This hotel was a cute character hotel. Fantastic location. Easy to walk into town. Had lots of parking. Great breakfast. Super friendly staff.

Reviewed May 27, 2019

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Dear Joanne, Thank you very much for your wonderful feedback. We are thrilled to hear you enjoyed your time with us, our central location, the complimentary breakfast and the hard work our dedicated staff put in. We hope we may be fortunate enough to welcome you back in the future. Kind regards, All staff and management

Responded May 30, 2019
Cumberland Hotel
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