Disaster Vacation”

room 2026 Family cabin is a disaster Bed- not comfortable .very hard Bathroom-super stinky. Lock door-not working . we need to go back to reception area everytime we need to open it. Staff-not attentive Only the wavepool personnel are the one that needs to keep..

Excellent facilities. Highly recommended for family with young children.”

-The facilities are excellent! We have 4 kids and they never run out of things to do. They enjoyed the wavepool, zipline, archery, karting, obstacle courses, rock climbing, etc. -Some of the hotel staff are accomodating but others were unfriendly. -The food is average. -They have very cute and spacious room. -The place is difficult to locate but is conveniently near restaurants and market.

Nice getaway!”

We love the wave pool esp. my two sons (1 & 3 urs. old) The management should invest more in their facilities, slow internet, telephone lines that are old and malfunctioning, improve restrooms and matresses. There are only few selections of food and drinks during breakfast. One Fishing restaurant served good tastes of foods and very nice smiling staff and waiters. It is good for us for our overnight stay only. Hopefully if we decided to comeback more better changes so that I can also recommend it to my family, friends and others who like a nice place of getaway and adventure. Thank you Chateau Royale Hotel and Spa

Ideal for barkada & family”

Worth the price and the 2-hour trip from Manila. All the staff were kind, responsive and helpful. Great food as well, really delicious and of good quality. Almost perfect, except for the murky water in the wave pool. Nevertheless, we intend to return. :-) My nephews can't wait to go back.

Godt”

Let me justify my ratings: Cleanliness - I only gave 2 stars because I saw small cockroaches crawling on the table and inside the toilet. Wave pool as full of dead insects/leaves Staff - 1 star for the Housekeeping. Around 10 pm someone from the housekeeping opened our door because no one in answering. All guest privacy/safety should be their #1 Priority. Facilities - Facilities are okay.

Power outages ”

The room is big and spacious but the power outages are just unacceptable. One night power was out the whole night, and the next day the power was still on and off. Our friend stayed in another room and their aircon was turning on and off through out the night.

Average”

The place is nice and cool if you are nature lover. Buffet breakfast is great with so many to choose from. Need to maintain wave pool and swimming pool, looks dirty and not properly maintained. Wave pool is not operating at all time, maybe they only operate it upon request of big corporate team buildings. Water in the pool is too cold. If you have any request from the staff, it will take several follow-ups before they give it to you.

Rooms are not nice”

The activities were nice but rooms are empty and bare. Only the premier rooms look refurbished. All other rooms do not look nice. So, take the premier rooms. However, the downside is that premier rooms do not have queen bed.

Fantastisk”

Staffs are friendly and the breakfast was super good.

Insect Bites”

The guests who stayed in the hotel woke up with a lot of insect bites. The hotel was not properly kept from insects.

Great resort for the family”

Overall, chateau is a great place to stay. I have been to this place several times already and my only concern with my recent trip is that the pools are very dirty. Also, the wave pool doesnt have enough water to enjoy the wave because the water is only knee deep (compared to my previous visits).

cold food”

We were served cold food during dinner despite the ridiculously expensive grilled squid worth $6 a piece ! When we complained at the one fishing place restaurant staff about it he just handed us a conment paper to fill out.very dissappointed.cable tv barely work and you cant make direct calls to any rooms or order any food outside .dont go during holidays because there is only one good restaurant outside the resort and there is long waiting time for your food to be prepared.

Disappointing.”

It was too pricey for an "okay" hotel. Staff services were lacking and inefficient. They had no senior lanes and took us some time to check-in. We traveled with 3 senior citizens and they did not even offer assistance for them. Facilities aren't that great also for its price. Moreover, we also availed of their buffet but they had limited choices...

OLd and rusty”

This hotel badly needs renovation. The playground is covered with rust. The swing looks like it will break anytime. The slides are dirty and rusty. The room needs renovation too the toilet sliding door is broken. This hotel have to thank the staff if not for their good service I guess no one will visit this hotel anymore.

Relaxing”

Very much relaxing nice location nice view very near to other tourist spot and restaurant

nice location for family”

very far from city and muat have cars to be there

Good place to relax and unwind”

My family enjoyed it. We loved the breakfast buffet and the wave pool. The whole experience was great and the staff was very accommodating and friendly. I loved the entire experience. Although I must say that they should be careful about the pastries that they sell at the coffee shop. I bake too and the cakes aren't as fresh as I would want them anymore. Beyond that, everything else was good.

A Fine Family Staycation”

We enjoyed our stay with only a few comments. The place was very spacious requiring a shuttle service to ferry guest to and from the cottage, the reception, swimming pools, restaurants and other facilities. However, there were only a few shuttle vehicles making the wait a bit of a challenge. We also noticed a fowl odor emanating from the sink of the bathroom lavatory which could be from the sewerage system. We also experienced several power outages during our stay that lasted several minutes each tme. On the other hand, the staff service were excellent, the breakfast buffet and the dinner food at the floating restaurant were good and the swimming pools are enjoyable.

Value for money”

The place was great. Overall, you really get what you paid for. There are a lot of stuff you can do aside from swimming. The only thing that they could improve on is maintaining the place. We stayed at a premier double bed room unit. The aircon was a bit old and was not sufficient to keep the room cold. The tv wasnt working, but we let it be since we were out most of the time. Overall, it's great. But please, dont forget about maintenance.

Very good location. Reasonable price”

The place is really nice and you really get what you paid for. The location is really nice and accessible from different tourist spots on the area. The water pressure on the log cabin can be improved.