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DoubleTree by Hilton Hotel London - Docklands Riverside
DoubleTree by Hilton Hotel London - Docklands Riverside
DoubleTree by Hilton Hotel London - Docklands Riverside
DoubleTree by Hilton Hotel London - Docklands Riverside
DoubleTree by Hilton Hotel London - Docklands Riverside
DoubleTree by Hilton Hotel London - Docklands Riverside
DoubleTree by Hilton Hotel London - Docklands Riverside

Removed from saved list

8.1

Excellent

4,865 reviews

4,865 reviews

Breakfast5
Housekeeping5
View2
See map

7.3

Very good

Location rating score

Very good location - 2.08 kilometers from city center
Parking
Available
Popular landmarks
Tower Bridge 2.9 km
Tower of London 3.0 km
London Eye 6.0 km
Big Ben 6.3 km
National Gallery 6.6 km
The British Museum 6.7 km
Buckingham Palace 7.5 km
Madame Tussauds London 8.7 km
V&A - Victoria and Albert Museum 9.7 km
Natural History Museum 9.9 km
Nearby landmarks
Nelson Docks 50 m
Pearsons Park 100 m
Durand's Wharf 310 m
Lavender Pond Nature Park 330 m
Grapes 490 m
Surrey Docks Health Centre 500 m
Stave Hill Ecology Park 520 m
Surrey Docks Farm 540 m
Roy Square 590 m
Russia Dock Woodland 600 m

DoubleTree by Hilton Hotel London - Docklands Riverside

265 Rotherhithe Street, Waterloo and Southwark, London, United Kingdom, SE16 5HW - See map

Get the added peace of mind that comes with Hilton CleanStay, when you book a stay here. Conveniently situated in the Waterloo and Southwark part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

710 meters to public transportation

Check-in [24-hour]

Airport transfer

Daily housekeeping

Daily housekeeping

Hilton CleanStay

Clean and Ready for you

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Bicycle rental

Pets allowed

Car park

Shuttle service

Fitness center

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

3 travelers have booked today.

Value for money7.2
Distance to city center7 km
Location rating7.3
Nearest airportLondon City Airport (LCY)
Distance to airport5.7 km

Rooms available at DoubleTree by Hilton Hotel London - Docklands Riverside

Two Bedroom Suite With Balcony And River View
...
  • Room size: 70 m²/753 ft²
  • River view
  • 2 queen beds
Enter dates to see prices
King Executive 1 Bed Suite
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
King Junior Suite with River View
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 double bed and 1 sofa bed
Enter dates to see prices
Double Guest Room
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 1 double bed
Enter dates to see prices
King Guest Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Queen Deluxe Room
...
  • Room size: 20 m²/215 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Two Bedroom Family Room
...
  • Room size: 60 m²/646 ft²
  • Lake view
  • 1 double bed and 1 queen be...
Enter dates to see prices
Twin Guest Room
...
  • Room size: 26 m²/280 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Queen Guest Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
King Deluxe
...
  • Room size: 20 m²/215 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at DoubleTree by Hilton Hotel London - Docklands Riverside?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to DoubleTree by Hilton Hotel London - Docklands Riverside?

A stay at DoubleTree by Hilton Hotel London - Docklands Riverside also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, DoubleTree by Hilton Hotel London - Docklands Riverside has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around London with private transportation, the hotel can arrange taxi service.

Is breakfast offered at DoubleTree by Hilton Hotel London - Docklands Riverside?

Wake up to a great buffet breakfast at DoubleTree by Hilton Hotel London - Docklands Riverside. Adults can enjoy breakfast offered with an additional charge of 18 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at DoubleTree by Hilton Hotel London - Docklands Riverside?

DoubleTree by Hilton Hotel London - Docklands Riverside does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to DoubleTree by Hilton Hotel London - Docklands Riverside?

Canada Water Railway Station is the closest train, metro, or bus station, about 1.3 km away from DoubleTree by Hilton Hotel London - Docklands Riverside.

What restaurants are nearby DoubleTree by Hilton Hotel London - Docklands Riverside?

DoubleTree by Hilton Hotel London - Docklands Riverside is located in Waterloo and Southwark, famous for good restaurants such as Padella, The Breakfast Club and Market Place.

What popular shopping places are close to DoubleTree by Hilton Hotel London - Docklands Riverside?

DoubleTree by Hilton Hotel London - Docklands Riverside is located in Waterloo and Southwark area which features shopping places such as Anise Gallery, Maltby Street Market and New Caledonian Market.

What are popular attractions near DoubleTree by Hilton Hotel London - Docklands Riverside?

DoubleTree by Hilton Hotel London - Docklands Riverside is located in Waterloo and Southwark area, which is famous for attractions such as London Eye, The View from The Shard and Tate Modern.

What popular natural sightseeing spots are close to DoubleTree by Hilton Hotel London - Docklands Riverside?

DoubleTree by Hilton Hotel London - Docklands Riverside is located in the Waterloo and Southwark area, which is famous for natural sightseeing destinations such as Lavender Pond Nature Park, Galleywall Nature Reserve and Cobourg Road Nature Reserve.

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Explore the neighborhood

What people love about DoubleTree by Hilton Hotel London - Docklands Riverside

  • 9.2

    Exceptional
    Location

    "Location is excellent and the pier makes it simple to access Canary Wharf via the ferry."

    Alexander

    |

    July 3, 2022

  • 9.6

    Exceptional

    "The hotel experience made this stay very pleasant."

    Yulesen

    |

    June 20, 2022

  • 10

    Exceptional
    Location

    "The hotel is easily accessible via bus from Canada Water station."

    May

    |

    August 9, 2021

Overall rating:

8.1

Excellent
4,865 reviews
Cleanliness
7.6
Facilities
7.3
Location
7.3
Read all reviews >
More about DoubleTree by Hilton Hotel London - Docklands Riverside

More about DoubleTree by Hilton Hotel London - Docklands Riverside

DoubleTree by Hilton Hotel London - Docklands Riverside

Enjoy London day or night with a stay at DoubleTree by Hilton Hotel London - Docklands Riverside. Go beyond the touristy and get deeper into the offerings of London with a stay at DoubleTree by Hilton Hotel London - Docklands Riverside, located merely 5.9 km from London Eye.
DoubleTree by Hilton Hotel London - Docklands Riverside provides the best in services and amenities to help make guests feel comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around London. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Each guestroom at DoubleTree by Hilton Hotel London - Docklands Riverside is furnished and equipped with handy amenities. Some rooms at DoubleTree by Hilton Hotel London - Docklands Riverside are equipped with air conditioning for your convenience. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator and a coffee or tea maker in some rooms for when you feel like it is needed.
It's good to know that a hair dryer and toiletries are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at DoubleTree by Hilton Hotel London - Docklands Riverside. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
DoubleTree by Hilton Hotel London - Docklands Riverside has vending machines that provide round-the-clock refreshment, at low cost. Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Enjoy the countless activities offered at DoubleTree by Hilton Hotel London - Docklands Riverside. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have fun with your friends or family, or even meet new people at the library and shared lounge and TV area.


Around the property

Take some time to explore London during your stay at the hotel. Engage in the city's best art at The British Museum located 6.7 km away, where you can learn about the local art scene and buy original works. Get a photograph of yourself in front of Tower of London located 2.9 km away, a must-see for anyone visiting London.

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Amenities and facilities
Very good
Facilities

7.3

Most talked about facilities

Breakfast

8 mentions

Housekeeping

5 mentions

Swimming Pool

2 mentions

Food & Dining

1 mention

Languages spoken

  • English
  • Arabic
  • Bulgarian
  • Chinese [Mandarin]
  • Dutch
  • Filipino
  • French
  • German
  • Greek
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Lithuanian
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Turkish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Ticket services

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [charges apply]
  • Car park [on-site]
  • Shuttle service
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • Linens
  • On-demand movies
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Smoke detector
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Full English/Irish
Restaurants on site

Columbia

  • Cuisine: International
  • Menu: Buffet
Location
265 Rotherhithe Street, Waterloo and Southwark, London, United Kingdom, SE16 5HW
Very good
Location

7.3

Airports

  • London City Airport (LCY)
    5.7 km 25 min drive
  • Gatwick Airport (LGW)
    40.4 km

Public transportation

  • DLR - Westferry Metro Station
    710 m 13 min walk
  • DLR - Limehouse Metro Station
    990 m

Hospital or clinic

  • Surrey Docks Health Centre
    500 m

Shopping

  • Camden Market
    8.8 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Tower Bridge
    2.9 km
  • Tower of London
    3.0 km
  • London Eye
    6.0 km
  • Big Ben
    6.3 km
  • National Gallery
    6.6 km
  • The British Museum
    6.7 km
  • Buckingham Palace
    7.5 km
  • Madame Tussauds London
    8.7 km
  • V&A - Victoria and Albert Museum
    9.7 km
  • Natural History Museum
    9.9 km

Nearby landmarks

  • Nelson Docks
    50 m
  • Pearsons Park
    100 m
  • Durand's Wharf
    310 m
  • Lavender Pond Nature Park
    330 m
  • Grapes
    490 m
  • Surrey Docks Health Centre
    500 m
  • Stave Hill Ecology Park
    520 m
  • Surrey Docks Farm
    540 m
  • Roy Square
    590 m
  • Russia Dock Woodland
    600 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 10 rooms, different policies and additional supplements may apply.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee35 GBP
  • Distance from city center7 km
  • Travel time to airport (minutes)100

Extras

  • Breakfast charge (unless included in room price)18 GBP
  • Daily Internet/Wi-Fi fee15 GBP

The property

  • Non-smoking rooms/floorsYes
  • Number of floors6
  • Number of rooms 378
  • Year property opened1991
  • Most recent renovation1999

Reviews of DoubleTree by Hilton Hotel London - Docklands Riverside from real guests

Provided by verified guests of Agoda
7.4
/
10
Cleanliness7.6
Facilities7.3
Location7.3
Room comfort and quality7.1
Service7.7
Value for money7.2
High score for London
Rating
9+ Exceptional (14)
8-9 Excellent (13)
7-8 Very Good (25)
6-7 Good (17)
<6 Below Expectation (22)
Time of the year
Mar - May (24)
Jun - Aug (29)
Sep - Nov (21)
Dec - Feb (17)
All guests (126)
All room types
All languages

Show reviews that mention 

Showing 91 verified guest comments
12345
10.0
Exceptional
May from United Kingdom
Couple
Queen Guest Room
Stayed 1 night in August 2021

Awesome hotel for staycation”

The hotel is easily accessible via bus from Canada Water station. Andrea at the front desk was very friendly and helpful. The room view facing the river was lovely. We love that the Stave Hill Ecological Park is right next to the hotel - great place for afternoon walks. Hotel provides free Uber Boat rides to Canary Wharf. The in-room dining was also very delicious (we recommend the cauliflower fritters). Overall very comfortable staycation away from the crowded / noisy city center

Reviewed August 09, 2021

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10.0
Exceptional
Brigita from United Kingdom
Family with young children
Queen Guest Room
Stayed 3 nights in January 2019

Brilliant stay this weekend!”

Lovely hotel and really nice staff! My family stayed there this weekend and they made their stay very comfortable and easy. Reception team were very helpful on arrival to arrange a sofa bed for my godson which wasn’t noted for some reason. Would recommend for everyone who is looking for a lovely hotel with easy access to entrap London but is located in lovely and quiet part of London just on the river!

Reviewed January 14, 2019

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10.0
Exceptional
Larry from United States
Couple
Queen Guest Room
Stayed 5 nights in May 2019

Breakfast at the Doubletree Docklands is Excellent!”

My wife and I stayed at the Doubletree Docklands for 5 days for a conference. All the staff was very attentive and pleasant. They feature an excellent free breakfast with an array of choices and even a cook to prepare your eggs the way you want them. Beautiful location. Highly recommended.

Reviewed May 13, 2019

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9.6
Exceptional
Yulesen from South Africa
Business traveler
Double Guest Room
Stayed 13 nights in June 2022

Great Hotel Experience ”

I was in London on Business. The hotel experience made this stay very pleasant. When checking in, I was upgraded to a King suite since I was staying on for 2 weeks and the service from that same team member at the front desk was simply sublime throughout my stay. Stunning spacious rooms with an epic view of the Thames adds to the experience. Breakfast was a large spread each morning but the same thing each morning so if you’re staying for long, best to change up what you eat so you don’t get tired of it. I hope for more veg options in the future. My TV channels stopped working halfway through my stay which was a bit of a bummer but I connected my laptop and streamed Netflix and Prime so it was ok. On the whole a great experience.

Reviewed June 21, 2022

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9.2
Exceptional
Joyce from United Kingdom
Solo traveler
Double Guest Room
Stayed 1 night in June 2019

Exceptional”

I was very impressed with the welcome I received when booking in. The room was very, very clean and the quality of the furniture etc was very good. The bed was comfortable to sleep in. Perhaps there was an electrical point behind the curtains, the tea tray had to be placed on the floor near a socket, perhaps I should have been more inquisitive about electrical sockets. Will stay again. I was visiting my brother who lives nearby, but does not have the space for me to stay.

Reviewed June 11, 2019

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9.2
Exceptional
Christopher from Canada
Solo traveler
Queen Guest Room
Stayed 3 nights in September 2019

Good option!”

I stayed at the hotel while helping my son get set up at university. The hotel is well located, close to two tube stations by bus, which comes frequently right outside the hotel. The rooms are smallish but comfortable and clean and after an initial issue with water pressure and temperature control, the shower was great. Staff very friendly and accommodating, and with my room came a breakfast buffet. The hotel provides a free ferry service to connect to Canary Wharf.

Reviewed September 16, 2019

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9.6
Exceptional
Zhang from China
Business traveler
Queen Guest Room
Stayed 5 nights in September 2019

Good service”

The hotel is just at the dock and it is free to take the boat. The room is nice with a balcony and clean bathroom

Reviewed September 21, 2019

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9.2
Exceptional
TSANG
Couple
Stayed 4 nights in September 2019

Pleasant stay with helpful staff”

The hotel provide free ferry and near to bus stop. Location is a bit remote but it situated in quiet residential area I had very good sleep in my stay. Breakfast buffet with lots of choice and everything is tasty. Staff is helpful and always around.

Reviewed September 23, 2019

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9.2
Exceptional
Alexander from United Kingdom
Family with teens
Double Double Deluxe Room
Stayed 1 night in July 2022

Great Stay!”

Stayed at the hotel as part of a weekend break. Location is excellent and the pier makes it simple to access Canary Wharf via the ferry. Very friendly staff. Great breakfast.

Reviewed July 03, 2022

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8.4
Excellent
Anup from United Arab Emirates
Business traveler
Double Guest Room
Stayed 3 nights in December 2019

Good value for money”

This hotel is ideal for people having business in Canary wharf. By London standards it is reasonably priced and the hotel leads to the Dockland Ferry wharf which has regular boat service to Canary wharf.This incidentally is complimentary for guests. If you have to visit London, then buses are available just outside the hotel to take you either to Canada Water or Bermondsey subway stations. The staff are very courteous and obliging and the hotel offers a very good breakfast

Reviewed December 10, 2019

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8.4
Excellent
Rene from Netherlands
Couple
Twin Guest Room
Stayed 2 nights in May 2019

Great bargain on Thames South side”

Nice big hotel. Free shuttle across the Thames. Great breakfast. If you book a sharp deal (like we did) then this is an excellent place to stay in London.

Reviewed September 12, 2019

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4.8
Rema from Malaysia
Couple
Queen Guest Room
Stayed 3 nights in December 2019

Not a strategic location, Not helpful staff”

Not many restaurants or shops walking distance, if u have business at Canary Wharf, then its a right place to stay, else dont waste your time. There are too many steps to get to the room, yet the staff never offered to help. We struggled with big luggages. Room without any view, seems like ur living in a lost world.

Reviewed December 24, 2019

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9.0
Exceptional
Brett from Australia
Couple
Stayed 3 nights in April 2010

Hilton Docklands review”

Great rooms and views. Good service and staff did everything to make our stay comfortable and pleasant.
Location of hotel means that accessing the city is a little more difficult than we would have liked, and though there is a great shuttle bus service we did not know about where to catch it on our first night returning to the hotel. (We hadn't used to shuttle bus to leave the hotel that day.) There needs to be better signage or map information on the website or given on check-in. We were also disappointed that there was no free wifi, not even in the foyer of the hotel. This was available at all the other hotels and B&B's we stayed in over our six weeks holiday in France and the UK, even in airports and numbers of coffee shops! and so it would seem the Hilton should likewise provide such a service free of charge, at least in the lobby.

We would highly recommend the Hilton Docklands to any prospective traveller. The room was very comfortable and spacious, in contrast to some other London hotels, a feature very appreciated over our three day stay. We also had a spectacular view of the river which we greatly enjoyed since the Thames has historically been the life blood of London. Breakfast was of the high standard we expected and staff were friendly and helpful.

Reviewed May 20, 2010

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6.7
Good
MICHAEL from Singapore
Business traveler
Stayed 1 night in June 2011

Stay by the River Thames”

Lovely English Breakfast by the Thames

MAKING visits to hotels & dining professionally all over the world is part of my job as The Travelling Gourmet. As a Travel, Food & Wine Writer/Editor, I have stayed in all kinds of hotels from rustic villas in the jungle to the ultra luxurious Cavalieri Roma, and I have to say this hotel is nice. The location is a bit far from the West End but the whole Docklands area has been revamped and is no longer run down. Around the hotel is a very residential area surrounded by upmarket apartments. However, a free shuttle bus runs to Canada Water Tube station from which you can travel anywhere in London. I must mention, Johnson, the hotel chauffeuer from Ghana who is well mannered & a very good driver. The main problem is the front desk staff. On 6 June, I arrived after a long 14 hour flight from South East Asia. Despite my pre-paid Agoda confirmation print out, the front desk staff, told me: we've no record of your reservation. I became annoyed! Only after speaking to the Duty Manager, did I get a room. When I left on 7 June, 2011, I told them to make sure my reservation for 13 June, 2011 was in order. However, when I returned on 13 June after a long train journey from Kent, again I was met with: We have no record of your reservation! What the hell! I was really angry this time & in particular with one Sri Lankan lady at front desk who upset me with her unhelpful & condescending manner who insisted there was no reservation for me. All this despite the printout confirmation from Agoda which I showed her. Later, the staff told me they have recurring problems with reservations. Why is this so??? Whatever, it is very frustrating & anger inducing to be told you have no reservation after a long trans-continental journey flying at 40,000 feet in an aluminium tube!! The free tea/coffee making facilities with Chamomile Tea was helpful to calm me down after the problems with front desk!!!

Reviewed June 23, 2011

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8.0
Excellent
Granville from United Kingdom
Couple
Double Guest Room
Stayed 2 nights in December 2011

Great location”

Nice comfortable rooms at a good price. Easy access with complimentary ferry to Canary Wharf

Second time we have stayed here and we have found it affordable and of a good standard without the hustle and bustle of central London. Easy to get into central London from Canary Wharf using the complimentery hotel ferry. Make sure you get the ferry schedule as it shuts down for a couple of one hour periods during the day/night! Otherwise you may be stuck at Canary Wharf for up to an hour waiting for a ferry! The only real negative was on our second night when the fire alarm went off. We made our way down to reception and the hotel staff did not appear to have a clue what they were doing. I dread to think what might have happened if it was a real fire! The front desk staff were still checking people in while the alarm was ringing!

Reviewed December 13, 2011

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7.7
Very good
martin from United Kingdom
Couple
Double Guest Room
Stayed 1 night in September 2012

small room and bed”

the free ferry

booked a night as going to the o2, location great with easy access to get to the o2, caught the free ferry to canary wharf, a short walk to the tube then one stop and we were there. the room we were given however was small and had a normal double bed... not what i`d expect from a hilton, stayed in many before but never had a normal double bed... trundled back to reception and was upgraded to a deluxe room so all was great. so i`ve nothing to complain about really. however if i had of stuck to my original room given i`d of said this was the worse hilton i`ve ever stayed at..

Reviewed October 02, 2012

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7.7
Very good
Eva from United Kingdom
Couple
Stayed 2 nights in August 2013

aged but very good price”

very good price for the large size room, nice canal view, good restaurant

the hotel is a bit old and far from city centre but the cheap price made it up all plus the room size is very big compared to most hotels in london. its not for a romantic holiday but definitely good enough if you are looking for a large clean room just to sleepover for the night.

Reviewed September 30, 2013

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8.0
Excellent
zafar from United Kingdom
Couple
Double Guest Room
Stayed 1 night in May 2012

Very good hotel - impressive customer service”

Great buffet breakfast, nice view of Thames

Enjoyed our stay it was worth every penny. This hotel's greatest plus point would have to be customer service, it's staff. Everyone we dealt with was warm, friendly and fell over themselves to help. Access to london attractions was with ease as it offered a free ferry to canary wharf and then the tube. Room was clean spacious and pleasant - although bathroom was bit small and possibly dated. The breakfast buffet was really good - huge selection was available and there is an area to sit outside right opposite Canary Wharf.

Reviewed June 18, 2012

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8.0
Excellent
David from Australia
Couple
Double Guest Room
Stayed 3 nights in December 2011

Ok hotel, little far out of town”

Big room, good amenities, except for wi fi

Hotel room good size with most amenities. Charge to much for Wi Fi.Hard to find initially, a long way out of London by public transport. Bus plus two changes on rail for city.

Reviewed December 17, 2011

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8.3
Excellent
Shady from Egypt
Family with young children
Double Guest Room
Stayed 3 nights in June 2011

Good Hotel but far from Center”

Clean, Staff, Rooms

the hotel itself is very good, the rooms are nice, clean and the food is very good. however the hotel is far away from oxford st, it is around a good 25 minutes away by metro. next time i would prefer staying in a closer hotel

Reviewed June 24, 2011

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