DoubleTree by Hilton Kingston upon Thames
Make your best journey to London with the promised standard of Hilton CleanStay, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Kingston upon Thames part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.
Highlights

Hilton CleanStay
Clean and Ready for you
Hygiene Plus
Safety Features
Preventative Equipment
Health and Medical
Facilities
Valet parking
Pets allowed
Free Wi-Fi in all rooms!
Front desk [24-hour]
Golf course [on-site]
Check-in/out [express]
Luggage storage
Wonderful ”
Everything was good. The staff in double tree welcomed us with hot chocolate cookies which is very delicious and sweet of them. And the location is really good for people who would go to train station or to the town centre. The room itself is clean and tidy, pillow is also very nice too. And just to let you know that they don’t have a real door or curtain for the shower space but it wasn’t bother me that much. All in all a nice experience for me and my family.
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Super great!”
The location is quiet far from center of London. bt can nt feel incovinience. cuz every time train is operating which is connected to City. Staffs were really friendly. Happy to stay in London. Thank you very much for hospitality: )
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Fantastic!!!”
Stayed in a family room. Spacious, tidy room. Check-in was a breeze, room service is excellent. Breakfast was very good.
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Exceptional”
Great nights sleep Bed comfortable Shower great!! Breakfast really good especially the Pancake making machine !
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Nice hotel”
Lovely little spot and beautiful hotel
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Ideal location for Twickenham”
5 min walk to station or longer walk along river up to Twickenham. local restaurants in town or along river (Bill's+ Browns tried). Good gym (small but not busy at w/e I was there.
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Location is superb”
Opposite the Bentalls Centre and just a stones throw from the Kingston station, the location is fab.
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Exceptional”
Discrepancies from booking website and hotel guidelines
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Reduced Service for full price?”
I understand that services have to be reduced due to Covid - but £8 for 'take away' breakfast which is a couple of cereal bars and an orange juice wasn't mentioned on the website when booking!
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It’s not Hilton”
It’s not worthwhile to mention about the quality of hotel management. The cleaner opens your room door without knocking, the receptionist is totally unfriendly & unqualified. Poor breakfast menu, never you find in any Hilton. It is not Hilton. It is Double Tree.
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Very pleasant”
No complaints
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Pleasant Hotel but Unpleasant Front Desk staffs. ”
I am on holiday with my 81 year old disabled mother, who is in a wheelchair. I arrived at the hotel in a black cab from Heathrow and I was pleased and happy that the cab driver was very friendly and kind to assist me with my suitcases and ensured that my mother got out safely from the cab. As I have a suitcase, a trolley bag and mum in the wheelchair, I first had to carry the suitcases up a flight of two steps and place them there before I push mum in her wheelchair via a slope at one end of the entrance. I could have pushed mum in through a side door right at the top of the slope but there was some kind of tape over what looked like buttons to operate the door & thinking it was faulty, I pushed her through the rotating door. Having done so ( with my suitcase still standing unattended outside), I then left mum within and then went out to get my suitcases. There were staffs at the bar counter, waiters roaming about and two front desk staffs. I did not receive ANY help from anyone. After check-in getting my digital key card, again NOBODY asked me if I needed any assistance. I had to leave mum at the front desk and bring my suitcases up. I was disappointed that the staffs refused to see my difficulty and offer ANY assistance. I am NOT saying that the staffs were being racists because one of the check-in staff is of Indian Subcontinent origin hence my ONLY conclusion is that they were truly being ignorant and oblivious to my situation to offer any assistance. When I got inside my room, I noticed a card where I have the chance to give my opinion of how the staffs performed but I was too tired (having had flown 13 hours) and disappointed at what I went through at the front desk. NOTE : I did not receive a warm cookie either !!!
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Good”
Hotel is nice. I had a corner room which was lovely. The trains are very closeby and are rather noisy. Breakfast was average but quite expensive for what they provide. The layout and presentation could be improved. The bar is very expensive.
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Absolutely Perfect”
Can't even think a piece of complain. It's the most suitable place for business trip.
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Modern hotel good location ”
Most comfortable bed ever
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Exceptional”
Excellent
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Nice and clean room”
Nice neighborhood, surrounding east accessible, shopping mall opposite, cinema nearby, nice n clean room, clean toilet. Great place to stay
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tolles Hotel”
gute Lage, 300m zum Stadtkern, 400m zur Bahn, schönes großes Zimmer mit Balkon, gutes Restaurant und freundliches Personal, gerne und jederzeit wieder
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不錯”
地點非常好,近市中心,裝修很新。
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種族歧視”
我入住時, 因櫃檯的口音有點重, 一兩句問題聽不清楚, 不但不再詢問, 櫃檯還有點嘲笑。 當我進入房間後, 發現我的房間是「無障礙房」, 且浴室有股惡臭, 當我回到櫃台反映, 不但裝傻, 還推妥給是Agoda系統的通知, 說是系統指定這個房間。 每當我再一次重申我並無指定也無備註需要使用無障礙房型, 櫃台臉上充滿尷尬。 這次是我有史以來最差勁的入住經驗!
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