Nice location, good staffs”

Nice hotel with good Japaness room. Good location, easy to get to underground.

Reliable to be as good service as always”

The hotel itself was very nice, ambience and facilities are at normal HILTON standard. But the staffs were ever so nice and went beyond our expectations. The breakfast was SO good, the choice range and the quality are brilliant!!

Worth the price for a family”

The staff were friendly and helpful. The rooms were clean and the yukatas given were comfortable. The crib for my baby was very well designed. The room I stayed in was big. It fit a queen and a crib and still had space for 3 luggages. I would recommend staying here for many nights. My only problem is that the subway nearby (fushimi) isn't very stroller friendly at all. It is worse during peak hours on a weekday.

Exceptional staff”

My only criticism is the bathroom. It’s unusual not to have a walk-in shower. The sound proofing is a bit lacking so it can be a bit annoying if your neighbour is loud. Apart from this, the stay was comfortable and staff were friendly and efficient.

Άριστο”

I was impressed by the service provided by the concierge staff. They spoke good English. Housekeeping staff struggled to understand my needs due to language problem though.. Overall I would still rate our stay fantastic. Should I visit Nagoya again, I'll stay at Hilton again.

Nice hotel”

Room is clean and staff are nice. Breakfast is delicious. There are drug stores and convenient sites nearby. A little far from Nagoya Station (walking distance - 20 mins). Overall I would recommend this hotel to friends!!

Excellent service and spacious room”

Already greeted by a passionate Western staff at the entrance who led us to the front desk. The staff were well-trained with sophisticated customer services skills and provided us with the essential service for the physically less mobile. We later perceived that some allowance had actually been made to extend the scope of the service without letting us know as we could no longer use it that way on the check-out day. The free hotel shuttle to Nagoya Station was a plus! Great if there can be one to Sakae Station too. Our room on the Deluxe Floor was spacious, modern and clean, well within my expectation of a Hilton Hotel room but we could hear people talking in the corridor and running upstairs quite clearly. Fitness Centre staff seemed to be monitoring our every move in the pool and public bath but he didn't advise a Japanese guest not to use a hair-dryer to dry his feet, which I didn't find acceptable. Staff and guests didn't seem to welcome foreign guests in that area.

3 star Hilton. Property is ok but management is not”

They claim themselves 5 star hotel but No free wifi unless the booking is made thru Hilton direct website. Even I have Hilton membership but I booked thru agoda then I dont get wifi. Channel is what you try to manage which I understand but Guest experience doesnt count at all? Wifi is a must these days even a hostel also provide. Very disappointed at Hilton. Check in/out counter is a mess. But clear queue line and the hotel has a very long counter so guests can just jump in and cut the queue. Poor management. But probably not Japanese way of managing such a thing, maybe Hilton has a western management who doesnt understand how to satisfy guests.

Άριστο”

There is a direct airport bus service that alights you right beside the hotel. Rooms were clean and amenities were sufficient. Pleasant stay,

Great location great experience”

+Great location with airport bus stop right in front of the hotel. +Walking distance to the nearest subway station (fushimi station) +Free shuttle van to Nagoya Station (6mins ride) +The concierge staff (the woman that was in charge in the morning on 2 October 2017) was so helpful and nice. She even arranged to give us a taxi ride because the shuttle was fully booked. +The price is no steep for Hilton hotel with great location like this +They give amenities for my daughter +Check in and check out was smooth

very pleasant stay”

We were given free access to executive lounge and we were able to enjoy the cocktail night. Hotel staff are polite and helpful. The price is quite high but the service and ambiance of the hotel is superb.

Spacious room and helpful concierge team”

Location was great - just one subway stop from shopping areas in Nagoya station and Sakae. Very helpful concierge staff. People at the reception were a little cold though. Coffee shop team was great too.

Heavenly stay”

the room was newly renovated and is the most spacious hotel room we have stayed ever since our 8 th visit to Japan. We can leave 2 large luggage open and there are still plenty of space for walking and other bags. The stay was relaxed as we booked the executive room which allowed the use of the executive lounge. Snacks and food, drinks are provided there and you can literally not go out and eat your meals. There is a Lawson opposite the hotel and there are 2 metro lines near the hotel. The staff speaks perfect English. Highly recommended if you can afford the price. We paid closed to sgd $700 for 2 night stay. There is a airport shuttle outside the hotel and this helped if you are going to airport. No need to lug your luggage to train station.

Nice hotel but fall short in some areas”

We have stayed at Sheraton, Conrad and other nice hotels in Japan. Hilton Nagoya is nice but fall short in some areas: 1. No free WiFi access for guests. Strange thing that there is free wifi for public at lobby but not for guests! 2. We needed to arrange for an early airport transfer for 7 people. Concierge seems at lost over assisting us. Seems strange that they haven't had such request from guests in the past?

Comfortable room and excellent service”

Very happy with this hotel, excellent service with english speaking staff. large comfortable rooms & airport bus stops outside hotel makes it very convenient. On our last day hotel allowed us to get room service for breakfast at no extra charge as we had to leave before the regular breakfast was available.

Fantastic Stay”

As I added one day stay to our time in Nagoya, this is just a second review to express how great we were in this hotel. Between the staff being very efficient and polite, the hotel location quite central and the room amenities, it is really an hotel we recommend.

Perfect Service”

The Hilton was a great hotel to spend our time in Nagoya. It's location make it a few minutes walk to a subway station and there are plenty of restaurants around to sample very good Japanese cuisine. Breakfast is great with a good variety, rooms are very comfortable and we choose one with a sofa bed so our daughter would have a nice bed as well. The staff professionalism was amazing, every requests were taken into consideration and delivered with efficiency. We really had no complain what so ever at any level. As we had a great deal with Agoda, it was really amazing value for the money.

Wow wow wow!”

Finally stayed in a HUGE room considering all the rooms that I've stayed for this trip were so tiny that it's impossible to decently open up my suitcase. In this room, I could have easily placed my two 29 inches big suitcases and still have room to swift around.. Styling on the executive floor was really great and it had a wonderful view on the 26th floor! The price was really worth it. I definitely enjoyed my stay even though it was on,y for one night. The only con part was it would be really great if it was situated on Nagoya station.Hilton is near to Fushimi station. So take the cab if you are carrying heavy luggages. Otherwise it's actually convenient to take the subway.

Expensive, but worth the splurge.”

Ended up at this hotel because it was a last minute trip and all of the cheaper properties were sold out. Normally I stay at more economical places, but it was nice to splurge for a change. The staff is exceedingly friendly and very eager to help tourists with their plans. As other reviews have said, for some reason this property charges for internet access, and the charge is so high I never considered paying it. Why can much cheaper places offer free wi-fi but Hilton can't? It makes no sense. And honestly because of this, I would probably not stay here again as I normally only patronize hotels that have free wi-fi. That being said, the hotel's staff is so helpful and nice and left nothing but positive impressions, so I would have no problems staying here again if they drop this charge. The hotel has a perfect central location and couldn't be easier to get to as one of the airport shuttle bus stops is directly in front of the place.

Great Hotel”

Location is about 5 minutes walking from the Subway, and the subway is 1 stop away from JR Nagoya. The hotel has a free shuttle to the JR Nagoya, even though the frequency is not much. The staffs are very friendly and helpful. A lot of eatery around and opposite you can find the convenient store. The only draw back will be the internet connection in the room is not free, but there is free wifi in the lobby.