Lovely ”

We stayed at embassy suites casino and hotel super close to the airport after our cruise! It was fabulous! Customer service was outstanding! We called early when our cruise arrived back and were tired and wanted to lay by the pool while we waited for our 4pm check in. This was not an issue at all. They held our bags and gave us a temporary card pass for the pool while we waited and we got a text when the room was ready! We loved the free happy hour 5:30-7:30! Also free breakfast with made to order omelettes! The hotel had two restaurants inside which we ate at both! One was the outback. They also had a place to get food outside by the pool. Drinks were good and not that expensive! Will absolutely be going back to this hotel and recommend it to everyone! Uber to the airport was under $10 and it was under $10 to old San Juan!

Superbe”

The absolute BEST! The staff was amazing! The guard by the pool was the sweetest and the team in the store of the hotel were so nice! Can’t wait to go back

Excellent stay”

Included happy hour and nice breakfast

amazing ”

I had a great time with friends

Très bien”

Family group only problms is roons were not ready when we arrive at 11pm at night nit cot i gad asked for and asked fir 2 queens got 1 kingsuze were for familues so had to start making beds at 11pm after 15 hour flights

Très bien”

On top of paying for the room you have to pay for parking, hotel fee, an wifi

It’s just ok”

There’s no argument that you got what was needed. They made sure that the bare minimum is available. The last straw was when the swimming pool entrance guard made my elderly sister walk around to a 2nd entrance door when she was standing in front of the other. There’s many dangerously slippery places I.e. a ramp to the hot tub, the bath tubs in the rooms, the valet area, the breakfast area. While we appreciated the breakfasts very much. Security person Viviana was patient and kind after a fall in the bathroom. Thank you for that.

Awful customer service”

Upon arrival there was food on the floor and the bed looked like someone already laid in it. The sheets were also dirty. Waited an hour for the room to be “corrected”. I paid for a pool view. The windows were so dirty I couldn’t even take a picture of the “view” from my room. They do not clean the dolma daily nor provide new towels. When you call for towels expect to wait 1 hour plus. I had to call multiple times for towels. They seem to wash towels in the morning when people usually need them. Who tells a guest there’s no towels they are being washed?!? Our safe didn’t work. Toilette constantly stopped up. I was told a supervisor would be up 3 different incidents yet he never came. They also do nit allow you to take beach towels from the pool to your room. They would rather you freeze and drip to your room. Never again will I stay here.

Acceptable”

The room was extremely filthy, lots of hair, never vacuumed, had a typical stink and the bed mattress needs to be replaced. The room was attended to only once in my 5 day stay in spite of multiple request.

Perfect ”

All staff and breakfasts and facilities were perfect for me and my family.

Superbe”

The pool area was nice . The food was decent . Staff was friendly. Walking distance from the beach and drug store.

Location, location, location”

Close to the airport, Isla Verde beach, restaurants and shopping. Conveniently located to major roads for easy travel to other beaches and rainforest.

Fantastique”

Place is great. They are renovating so the eating area was a little cramp. But its great...That is my go to hotel when I'm in Puerto Rico

Best Value with 5-Star Service”

I was extremely pleased with the level of service I encountered at the Embassy Suites Hotel & Casino. The staff was extremely helpful and attentive; the facilities were clean, comfortable and luxurious; and the complimentary breakfast helped the budget!

Location was good and pool”

Our room smelled a bit. Bathtub could of been scrubbed

Confort ”

Is not the first time i stay, always i stay i was great i love this hotel.

Fun”

Pretty impressive with the hotel specially rooms”

Pretty good, more than expected

Sungoddess”

Average to good stay, awesome breakfast. Was concerned about the light in the Jacuzzi, it kept popping out and floating in the hot tub. Is this a potential hazard?

Excelente ”

Muy buen servicio y excelente atención