Raouche Arjaan by Rotana
Démarrez votre voyage du bon pied en séjournant dans cet établissement qui vous permet de bénéficier du Wi-Fi gratuit dans toutes les chambres pendant vos vacances. Idéalement situé, Raouche à Beyrouth, cet établissement vous permet d'accéder facilement à des attractions intéressantes et de profiter d'options de restauration pour satisfaire votre appétit. Ne partez pas avant d'avoir visité les lieux suivants : Musée National de Beyrouth. Classé 4 étoiles cet établissement haut de gamme offre aux clients la possibilité de bénéficier d'un restaurant, d'une piscine intérieure et d'un centre de fitness directement sur place.
Réception 24h/24
Navette aéroport
service de voiturier
Wi-Fi gratuit dans toutes les chambres
piscine intérieure
terrain de golf (sur site)
Stockage de bagages
Enregistrement/départ sans contact
Hôtel bruyant et mépris du personnel et surtout de celui qui présenté comme le Directeur.”
Pas d'échange de politesse bien que nous avions séjourné 7 nuits. Hôtel bruyant et quand nous avons demandé de changer de chambre nous nous sommes retrouvés dans un secteur fumeur et puis comme par hasard l'hôtel était complet. Donc 7 nuits à subir le tabagisme passif !!!
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Dear Valued Guest, Thank you for choosing to stay at our property. I am disappointed to know that we failed in meeting your expectations in terms of overall experience. All your comments have been shared with the concerned departments in order to enhance the shortfalls. We do apologize for the inconvenience caused. We hope to welcome you back between us. Yours Sincerely, Hala C. Massaad General Manager.
Highly recommended”
The staff were very friendly and professional, they upgraded our reservation kindly when they found that we have so many luggage and gave us a room instantly early check in so that my 8 months old baby can rest even though the check in is at 3 pm They gave us an ocean view large room and they were really helpful and kind I will definitely go back once in Beirut again So much love
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In the middle of it all”
You got yourself a nice location, great eating places near by, ocean rock view and everything. The rooms were clean and huge I got a upgrade to so that’s why I loved my stay too. Next time I am there that def going to be too choice
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Dear Mr. Muhammad, Thank you for your stay at our premises. I am glad that your visit was great and it met your expectations and I look forward for your next visit soon. Hala C. Massaad - General Manager
Superbe”
Staff are very helpful and friendly. Location is great. Strongly recommend.
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Dear Mr. Hussein, Thank you for your stay at our premises. I am glad that the location and our staff service met your expectations and I look forward for your next visit soon. Hala C. Massaad - General Manager.
++++”
very good hotel
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Wonderful Stay”
I'm a hotelier and an international traveler so my reviews are always honest, the location and view of this hotel is incredible, rooms are cosy and beds are very comfy with international standards. The customer service that I've received from Mr. Kareem is outstanding and I'll be always coming back particularly for the customer service first and the nice experience second
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Dear Mr. Hadi, Thank you for staying at our premises and for your amazing review. I am glad that our staff service especially Kareem met your expectations and I look forward for your next visit soon. Hala C. Massaad - General Manager.
Will never stay there again ”
The furniture is old ,the rooms need renovation and the cleanliness is almost non-existent. You can hear the sounds from the other rooms,the bed needs to be changed and cleaned. The positive things are location and the doorbell who was helpful and smiling
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Great as always”
Clean professional place, great location
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Unhelpful stuff ”
Arrived at 2 pm they keep me waiting more than one hour
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Nice place”
Loved the place, rooms are big and they have kitchenette which is very useful when traveling in group. Just wish they had beach access
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Dear Valued Guest, Thank you for choosing to stay with us recently!. I am very pleased to know that you liked the hotel and the rooms. Kindly note that we have an outdoor pool at the roof terrace., which is open seasonally. We do apologize for any inconvenience caused and looking forward to welcome you again at our hotel in the very near future. Yours Sincerely, Hala C. Massaad General Manager.
not bad ”
need to be more clean bed are not comfort
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Dear Valued Guest, Thank you for choosing to stay with us. Your comment has been taken into consideration and shared with the concerned department. We do apologize for the inconvenience caused. We look forward to welcoming you again Yours Sincerely, Hala C Massaad General Manager.
Not recommended ”
I’ve been in arjaan rotana at Amman, Dubai, Abu Dhabi and Jeddah, the one in Beirut is the worst one. Room Services is bad Parking will coat you 10 $ a day and you have no option, staff are rude and not friendly
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Dear Valued Guest, Thank you for staying at our property. I am concerned to know that we failed in meeting your expectations. Regarding the parking fees, kindly note that as per our hotel's policy, the fees costs 10$ and this fees are competitive comparing to other hotels in Beirut. For the attitude of our staff behavior, we kindly ask you to send us additional details regarding any issue faced with the staff, in order to take the necessary corrective actions to avoid any recurrence. We sincerely apologize for all the hassle cause. I hope that this experience will not deter you from using our hotel for future bookings. Yours Sincerely, Hala C. Massaad General Manager.
Excellent hotel”
Excellent hotel
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Dear Mr. Hussain, Thank you for staying at our Hotel. I am very please to know that you consider our hotel an excellent one and that our services were up to your expectations. I am looking forward to welcome you back amongst us. Yours Sincerely, Hala C. Massaad General Manager.
Superbe”
nice hospitality, excellent service and best location
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Dear Valued Guest, Thank you for staying with us and for taking the time to write a review. I am very pleased to know that our services, location and behavior were up to your expectations. I look forward to welcome you back in the not too distant future. Yours Sincerely, Hala C. Massaad General Manager.
Very small room for twin bed. Old furniture ”
We booked bigger size but what we get very small room and old furniture
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Dear Valued Guest, Thank you for staying at our hotel. I am concerned to know that your experience was not as expected. Regarding your comment please note that the room type is subjected to the availability upon check-in. For the furniture, kindly note that a renovation will take place soon, however; this will be done at different stages. We do apologize for the inconvenience caused. I look forward to welcome you again amongst us. Yours Sincerely, Hala C. Massaad General Manager.
rubbish”
my wife and l came here for our anniversary. Rang the hotel to tell them we are late , they did not care and cancelled our booking. I WANT MY MONEY BACK
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Dear Valued Guest, Thank you for staying at our property. I am concerned that you rated us with low score. Regarding your booking, please note that your it was not cancelled, in fact the booking was turned as no show at 02:22 am on the 21st of July. We apologize for any inconvenience caused and hope you gave us the opportunity to welcome you again amongst us. Yours Sincerely, Hala C. Massaad General Manager.
Beautiful view and terrase”
very good
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Dear Valued Guest, Thank you for staying at Raouche Arjaan by Rotana. I am very pleased to know that the view and our facilities were up to your expectations. We look forward to welcome you back in the not too distant future. Yours Sincerely, Hala C. Massaad General Manager.
Good Hotel”
It is nice hotel with all you need ! Value for money
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Dear Valued Guest, Thank you for choosing to stay at our property. We are delighted to read that you consider our hotel as a good one, and thrilled to know that our services have exceeded your expectations. We are looking forward to welcome you back in the not too distant future at your home in Beirut. Yours Sincerely, Hala C. Massaad General Manager.
Good Location, bad customer service”
The good thing about this hotel is it’s location but it all becomes negative when you deal with the ignorant reception there, especially Kamal and Ali. Since day one, we asked to change the suite for a higher floor and the answer was positive and we will change it once guests check out. We waited the first day “though we know some of the customers who left from upper floors” and there was no response. The second day we try again and the same ignorance happened. By now you know how the third day went, same thing ! The second item was requesting a blanket and telling me that the housekeeping service will come to you to bring the blanket and till now I didn’t get any thing ! The list of poor service from receiption goes on and on, what a petty for a great location ! Thanks Kamal, thanks Ali !
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Dear Mr. Essam, Thank you for staying at our property, I am disappointed that we failed in meeting your expectations in terms of employees and services. Please rest assured that your comment has been shared with the concerned departments in order to take the necessary corrective actions to avoid any future recurrence. We apologize for this inconvenience. We do hope to welcome you back soon. Yours Sincerely, Hala C. Massaad General Manager.
Hotel location is amazing ”
Business centre requires a printer that work but staff has very nice to help and resolve the issues as quick as they could
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Dear Valued Guest, Thank you for staying at Raouche Arjaan by Rotana. We are delighted to know that our services and the responsiveness of our colleagues were up to your expectations. We apologize for the issue faced during your stay and we assure you that your comment has been shared with the concerned in order to take the necessary corrective actions. We are looking forward to welcome you back. Yours Sincerely, Hala C. Massaad General Manager.