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Fraser Place Canary Wharf Hotel
Fraser Place Canary Wharf Hotel
Fraser Place Canary Wharf Hotel
Fraser Place Canary Wharf Hotel
Fraser Place Canary Wharf Hotel
Fraser Place Canary Wharf Hotel
Fraser Place Canary Wharf Hotel

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8.4

Excellent

1,740 reviews

1,740 reviews

Housekeeping7
View6
See map

8

Excellent

Location rating score

Excellent location
Parking
Available
Popular landmarks
Tower Bridge 4.5 km
Tower of London 4.5 km
London Eye 7.5 km
Big Ben 7.9 km
National Gallery 8.1 km
The British Museum 8.2 km
Buckingham Palace 9.1 km
Madame Tussauds London 10.2 km
V&A - Victoria and Albert Museum 11.2 km
Natural History Museum 11.5 km
Nearby landmarks
Billingsgate Market 40 m
Traffic Light Tree 210 m
Canary Wharf Crossrail Roof Garden 370 m
London Shoot Fighters 390 m
The Gun 390 m
DLR - Blackwall Metro Station 420 m
Canary Wharf Tower 430 m
View of O2 Arena 440 m
DLR - Poplar Metro Station 530 m
Lawn House Close Car Park 540 m

Fraser Place Canary Wharf Hotel

80 Boardwalk Place, Canary Wharf, London, United Kingdom, E14 5SF - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Canary Wharf part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. This 4-star property features fitness center to make your stay more indulgent and memorable.

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Highlights

420 meters to public transportation

Front desk [24-hour]

Free Wi-Fi in all rooms!

Fitness center

Laundry service

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
Health and Medical
First aid kit

Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Fitness center

Laundry service

Room service

Safety deposit boxes

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money8.2
Distance to city center5 km
Location rating8.0
Nearest airportLondon City Airport (LCY)
Distance to airport4.2 km

Rooms available at Fraser Place Canary Wharf Hotel

Exceptional
Room comfort & quality

9.1

Premier One-Bedroom Apartment
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 1 sofa bed & 1 queen bed
Enter dates to see prices
2-Bedroom Deluxe Apartment
...
  • Room size: 78 m²/840 ft²
  • Balcony/terrace
  • 1 queen bed & 1 sofa bed & ...
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Deluxe One-Bedroom Apartment
...
  • Room size: 42 m²/452 ft²
  • Shower
  • 1 sofa bed & 1 queen bed
Enter dates to see prices
Premier Studio
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 1 queen bed
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Executive Studio
...
  • Room size: 24 m²/258 ft²
  • Shower
  • 1 queen bed
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Deluxe Studio
...
  • Room size: 22 m²/237 ft²
  • Shower
  • 1 queen bed
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DELUXE SINGLE ROOM HOUSE
...
    Enter dates to see prices
    Deluxe Triple Room Garden View
    ...
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      Deluxe Apartment
      ...
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        Room Assigned on Arrival
        ...
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          Frequently asked questions

          What time is check-in and check-out at Fraser Place Canary Wharf Hotel?

          Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to Fraser Place Canary Wharf Hotel?

          For those who wish to drive their own cars, Fraser Place Canary Wharf Hotel has a car park right on site for maximum convenience. Parking is available for a fee of 10.00 GBP per day.

          Is breakfast offered at Fraser Place Canary Wharf Hotel?

          Wake up to a great continental breakfast at Fraser Place Canary Wharf Hotel. Adults can enjoy breakfast offered with an additional charge of 9 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the serviced apartment.

          What is the smoking policy at Fraser Place Canary Wharf Hotel?

          Fraser Place Canary Wharf Hotel does not permit smoking in any of its rooms or indoor areas.

          What is the closest airport to Fraser Place Canary Wharf Hotel?

          The closest airport to Fraser Place Canary Wharf Hotel is London City Airport, 4.2 km away.

          What is the closest train, metro, or bus station to Fraser Place Canary Wharf Hotel?

          The closest train, metro, or bus station is DLR - Blackwall Metro Station, 420 m away from Fraser Place Canary Wharf Hotel.

          What restaurants are nearby Fraser Place Canary Wharf Hotel?

          Fraser Place Canary Wharf Hotel’s neighborhood is Canary Wharf which includes popular restaurants such as Burger & Lobster, Rocket Canary Wharf and Billingsgate Fish Market.

          What popular shopping places are close to Fraser Place Canary Wharf Hotel?

          Located in the Canary Wharf area, Fraser Place Canary Wharf Hotel is close to great shopping choices like Billingsgate Market, Canada Place Mall and TASCHEN Store London.

          What are popular attractions near Fraser Place Canary Wharf Hotel?

          Fraser Place Canary Wharf Hotel’s location in the Canary Wharf neighborhood makes it close to famous attractions including Traffic Light Tree, Canary Wharf Crossrail Roof Garden and Canary Wharf Tower.

          What popular natural sightseeing spots are close to Fraser Place Canary Wharf Hotel?

          Fraser Place Canary Wharf Hotel is located within Canary Wharf, which makes it conveniently close to natural sights including Island Gardens, Ashburton Wood and Ham Creek Wood.

          Show more questions
          See map

          Explore the neighborhood

          What people love about Fraser Place Canary Wharf Hotel

          • 8.4

            Excellent

            "Well facilities and professionally managed"

            Sze

            |

            October 24, 2022

          • 8.8

            Excellent

            "The kitchenette is very nice and well kept, appliances are all from good quality brands."

            Yu

            |

            July 16, 2019

          • 8.4

            Excellent
            Location

            "The location was great."

            Melissa

            |

            June 25, 2019

          Property ranking|Compared to 6,159 London properties
          See all rankings
          Room comfort score
          9.1/10
          Value for money score
          8.2/10
          Cleanliness score
          8.6/10
          Service score
          8.1/10
          Better than
          99
          %
          of London properties
          Better than
          97
          %
          of London properties
          Better than
          96
          %
          of London properties
          Better than
          94
          %
          of London properties
          Overall rating:

          8.4

          Excellent
          1,740 reviews
          Cleanliness
          8.6
          Facilities
          8.0
          Location
          8.0
          Read all reviews >
          More about Fraser Place Canary Wharf Hotel

          More about Fraser Place Canary Wharf Hotel

          Fraser Place Canary Wharf Hotel

          Never miss a single attraction in London when staying at Fraser Place Canary Wharf Hotel. Getting around in London is easy when staying at this serviced apartment, strategically placed right in the heart of the city.
          Fraser Place Canary Wharf Hotel offers numerous on-site facilities to satisfy even the most discerning guest. Keep up with all your communications easily with the serviced apartment's free Wi-Fi. Guests can enjoy convenient available parking right at the serviced apartment. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs.
          Getting tickets for the city's best entertainment is easy through the serviced apartment's tours. Packing light is possible at Fraser Place Canary Wharf Hotel thanks to the serviced apartment's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the serviced apartment.


          Dining and things to do

          Every day at Fraser Place Canary Wharf Hotel begins with a delicious in-house breakfast.
          Fraser Place Canary Wharf Hotel offers unique recreational opportunities for all guests. Check out the serviced apartment's fitness facility to stay fit and firm on vacation.


          Dining and things to do

          Every day at Fraser Place Canary Wharf Hotel begins with a delicious in-house breakfast.
          Fraser Place Canary Wharf Hotel offers unique recreational opportunities for all guests. Check out the serviced apartment's fitness facility to stay fit and firm on vacation.


          Around the property

          Experience London like a true local. An afternoon of browsing the works at The British Museum located 8.2 km away can familiarize you with the local art scene. Don't forget to stop by Tower of London located 4.5 km away, where everyone who visits London wants to have their photo taken.


          Reasons to stay here

          Get more than you bargain for here, which scores value for money higher than 97% of the city's accommodation.
          Facilities at this serviced apartment are rated higher than 97% of other accommodations in the city.
          Guests who stayed here really appreciated the room comfort, scoring it higher than 99% of accommodations in the city.

          Amenities and facilities
          Very good
          Facilities

          8

          Most talked about facilities

          Housekeeping

          9 mentions

          View

          4 mentions

          Breakfast

          1 mention

          Languages spoken

          • English
          • Bulgarian
          • Italian
          • Norwegian

          Internet access

          • Free Wi-Fi in all rooms!
          • Internet services
          • Wi-Fi in public areas

          Things to do, ways to relax

          • Fitness center
          • Tours

          Cleanliness and safety

          • Anti-viral cleaning products
          • Cashless payment service
          • First aid kit
          • Hot water linen and laundry washing
          • Physical distancing of at least 1 meter
          • Protective screens in common areas
          • Room sanitization opt-out available
          • Rooms sanitized between stays
          • Safe dining setup
          • Sanitized kitchen and tableware items
          • Shared stationery removed
          • Staff trained in safety protocol

          Dining, drinking, and snacking

          • Room service

          Services and conveniences

          • Concierge
          • Dry cleaning
          • Elevator
          • Food delivery
          • Grooming service
          • Heating in public area
          • Invoice provided
          • Laundry service
          • Luggage storage
          • Meeting/banquet facilities
          • Safety deposit boxes
          • Smoke-free property
          • Smoking area

          For the kids

          • Family room

          Access

          • CCTV in common areas
          • CCTV outside property
          • Fire extinguisher
          • Front desk [24-hour]
          • Non-smoking rooms
          • Pets allowed
          • Security [24-hour]
          • Smoke alarms

          Getting around

          • Car park [charges apply]
          • Car park [on-site]
          Food and dining
          Breakfast options
          • Continental
          Location
          80 Boardwalk Place, Canary Wharf, London, United Kingdom, E14 5SF
          Very good
          Location

          8

          Airports

          • London City Airport (LCY)
            4.2 km 11 min drive
          • Gatwick Airport (LGW)
            40.8 km

          Public transportation

          • DLR - Blackwall Metro Station
            420 m 7 min walk
          • DLR - All Saints Metro Station
            660 m

          Hospital or clinic

          • Newby Place Health Centre
            670 m

          Shopping

          • Oxford Street
            9.1 km

          Convenience store

          • Tesco Express
            2.1 km 6 min drive

          Cash withdrawal

          • ATM
            230 m 4 min walk
          What's nearby

          Popular landmarks

          • Tower Bridge
            4.5 km
          • Tower of London
            4.5 km
          • London Eye
            7.5 km
          • Big Ben
            7.9 km
          • National Gallery
            8.1 km
          • The British Museum
            8.2 km
          • Buckingham Palace
            9.1 km
          • Madame Tussauds London
            10.2 km
          • V&A - Victoria and Albert Museum
            11.2 km
          • Natural History Museum
            11.5 km

          Nearby landmarks

          • Billingsgate Market
            40 m
          • Traffic Light Tree
            210 m
          • Canary Wharf Crossrail Roof Garden
            370 m
          • London Shoot Fighters
            390 m
          • The Gun
            390 m
          • DLR - Blackwall Metro Station
            420 m
          • Canary Wharf Tower
            430 m
          • View of O2 Arena
            440 m
          • DLR - Poplar Metro Station
            530 m
          • Lawn House Close Car Park
            540 m
          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Property policies
          Children and extra beds

          Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

          All children are welcome.

          Children 0-12 year(s)
          Must use an extra bed
          If you need an extra bed, it will incur an additional charge.
          Guests 13 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • The property operates a strict "no party policy".
          • A credit card security deposit of 150 GBP is required upon check-in for charges or damages during the stay and will be refunded upon departure.
          • Any booking of 5 apartments or more will be subject to a group contract.
            A different cancellation policy will apply and prepayment will be required at the time of booking. The Management reserves the right to cancel the reservations for non compliance to the group terms and conditions.
          • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
          • Reception is open from 9:00 AM to 1:00 PM and 3:00 PM to 7:00 PM on weekdays.
            Reception is open from 9:00 AM to 1:00 PM on weekend and bank holidays.
          • When booking more than 5 rooms, different policies and additional supplements may apply.
          Some helpful facts

          Check-in/Check-out

          • Check-in from16:00
          • Check-out until11:00

          Getting around

          • Distance from city center5 km
          • Travel time to airport (minutes)15

          Extras

          • Breakfast charge (unless included in room price)9 GBP

          The property

          • Non-smoking rooms/floorsYes
          • Number of floors13
          • Number of rooms 108
          • Room voltage220
          • Year property opened2001
          • Most recent renovation2013

          Parking

          • Daily parking fee10.00 GBP

          Reviews of Fraser Place Canary Wharf Hotel from real guests

          Provided by verified guests of Agoda
          8.2
          /
          10
          Cleanliness8.6
          Facilities8.0
          Location8.0
          Room comfort and quality9.1
          Service8.1
          Value for money8.2
          High score for London
          Rating
          9+ Exceptional (26)
          8-9 Excellent (30)
          7-8 Very Good (17)
          6-7 Good (8)
          <6 Below Expectation (9)
          Time of the year
          Mar - May (13)
          Jun - Aug (27)
          Sep - Nov (30)
          Dec - Feb (20)
          All guests (140)
          All languages

          Show reviews that mention 

          Showing 90 verified guest comments
          12345
          10.0
          Exceptional
          Debbie from United Kingdom
          Group
          Stayed 1 night in November 2017

          Amazing experience!”

          I stayed at fraser place for my 50th birthday. I asked if it was possible to have a nice view of canary wharf. On my arrival the staff wished me happy birthday and proceed to tell me they had upgraded me to the penthouse. Wow is all I can say. It was amazing and the views were out of this world. Thankyou so much fraser place for making my 50th birthday one to remember. 😊

          Reviewed November 28, 2017

          See room deals

          Dear Debbie, It was a pleasure to have you stayed with us. We are proud to have made your stay with us as memorable as it was pleasant. Please visit us again in the future. Warmest regards from the entire team at Fraser Place Canary Wharf

          Responded December 06, 2017
          Fraser Place Canary Wharf Hotel
          9.2
          Exceptional
          Chan from Hong Kong SAR, China
          Family with young children
          Stayed 5 nights in December 2017

          Nice view, good service from staff, very comfortable accommodation ”

          It was my first time staying in Canary Wharf, it is very nice. I will come back next time. Very excellent location, staff, accommodation. Stayed in other hotels in London, Fraser Place is very excellent compared to others!

          Reviewed January 01, 2018

          See room deals

          Dear Mr Chan, We are very pleased that the accommodation and facilities were you your liking. We trust your stay with us was a memorable one and look forward to welcome you back on your next visit to London. Kind Regards Team Fraser

          Responded January 08, 2018
          Fraser Place Canary Wharf Hotel
          9.6
          Exceptional
          Łukasz from Poland
          Couple
          Stayed 2 nights in November 2016

          Had a great weekend stay”

          Although far from the tourist sites in western London, I liked the location very much anyway. Fantastic views of Canary Wharf from the balcony. The room was tidy (only the sofa was a little bit dirty) and very well equipped (cooking, ironing etc.) With the cell phone provided, you can save money on roaming fees especially for data transfer when visiting the city.

          Reviewed November 26, 2016

          See room deals

          Dear Łukasz, it was our pleasure to have you with us. Thank you kindly for the lovely feedback and appreciation of the features of your apartment. We would welcome to opportunity to have you stay with us again in the future. Kind Regards from team Fraser.

          Responded September 13, 2017
          Fraser Place Canary Wharf Hotel
          8.4
          Excellent
          Melissa from Singapore
          Couple
          Executive Studio
          Stayed 4 nights in June 2019

          Enjoyable and Comfortable Stay”

          The location was great. Eateries and restaurants and a huge multi-storey Waitrose for groceries shopping just less than 10mins away. 8-10mins walk to the Canary Wharf tube station. Bus stops nearby too. I love how the room has everything. Oven, stove, dishwasher (soap and sponge came with it), cutlery and glassware, washing machine (washing powder available upon request) & hanging rack, iron board etc. There was no air-conditioning though. Good thing the weather was kind to us. Hotel staff greeted us with warm hospitality as we entered. We arrived at 8am to realise check-in is at 4pm. However, they can do a goodwill check-in at 12pm as they could tell that we had travelled through the night . Were offered the option of a £50 top-up for an early check-in. We took it. Throughout the stay, staff were friendly and ready to assist. Upon check-out, they waived the £50 off. That was really sweet of the hotel staff!! Would definitely recommend this place!

          Reviewed June 25, 2019

          See room deals

          Dear Melissa, thank you kindly for your feedback and review. We at Fraser Place pride ourselves in our services and are happy to see you have appreciated and enjoyed them. We are very grateful for any recommendations you have made on our behalf and look forward to your next return to London and Fraser Place. Kindest regards from all members of our team.

          Responded August 09, 2019
          Fraser Place Canary Wharf Hotel
          7.3
          Very good
          Scott from United States
          Family with teens
          Stayed 3 nights in July 2015

          First time abroad travlers”

          Cleanliness, Kitchenette with appliance included, the View

          I only rated the food and dining a 1 because we didn't eat there. Our girls had the bedroom and they were very pleased. My husband and I took the other sleeping conditions on the roll away which was not comfortable and our room was hot during the whole stay, we didn't see a air conditioner to turn on cool air and sweat the whole time, even when the window was open. We would stay again and refer The Fraser Place Canary Wharf hotel to friends but not sure if we'll be able to make it back to London. We really enjoyed London!

          Reviewed July 10, 2015

          See room deals

          Dear Mr Scott, thank you kindly for your feedback and review. We at Fraser Place pride ourselves in our services and are happy to see you have appreciated and enjoyed them. We believe you would have been pleasantly surprised by the varied continental breakfast we provide. We also hope you will forgive us the inconvenience for the lack of air conditioning. This is a facility we do not yet have which is why we have advertised our business accordingly. We are very grateful for any recommendations you have made on our behalf and look forward to your next return to London and Fraser Place. Kindest regards from all members of our team.

          Responded September 14, 2017
          Fraser Place Canary Wharf Hotel
          10.0
          Exceptional
          Stephen from United Kingdom
          Couple
          Stayed 1 night in November 2012

          Great view”

          Good position

          This place is ideal if you're visitng Canary Wharf or the O2. We were doing the later and from apartment to the O2 took no more than 15 minutes by Tube. We were up graded on arrival, which was a great bonus and the appartment was very well equiped with a dishwasher, washing machine, combi oven, ironing board, in fact all you'd need for a short stay. We liked it so much that we've already booked for our next concert at the O2

          Reviewed November 26, 2012

          See room deals

          8.3
          Excellent
          Zhiyuan from China
          Business traveler
          Stayed 1 night in May 2013

          Excellent dockland river view ”

          location, service and facilities

          A very plesant and comfortable journey in dockland area. The hotel is located in dockland area near popular which is also 10 minutes walk to canary wharf. My room is excutive studio which has beautiful view, especially you have an excellent view at O2 stadium. Staffs are nice and helpful, definitely highly recommended for the same price.

          Reviewed June 16, 2013

          See room deals

          10.0
          Exceptional
          Shama from United Kingdom
          Couple
          Premier Studio
          Stayed 2 nights in August 2018

          Wow!”

          We were immensely impressed with Fraser place. From contacting the hotel a few days before to when we left. The family were extremely approachable, chatty, welcoming and useful. The room was on the 12th floor, was a beautiful studio premiere and had an impeccable view. The kitchen and bathroom facilities were exceptional. The bed was a king and comfortable. There were two TVs in the lounge area and the bedroom. At no point did we hear any noise from the neighbours. I would love to go here again! Amazing stay

          Reviewed September 06, 2018

          See room deals

          Dear Shama, thank you kindly for the lovely review and compliments. We hope the memories you have taken from your stay with us were memorable. We can't wait to welcome you back and provide you with yet another amazing experience at Fraser Place Canary Wharf.

          Responded September 20, 2018
          Fraser Place Canary Wharf Hotel
          9.0
          Exceptional
          Miranda from China
          Business traveler
          Stayed 4 nights in January 2016

          Great location, friendly staff ”

          The hotel has helpful and friendly staff who really helped out during my stay. The room is spacious and the location is just fantastic as my office is at Canary Wharf.

          It was a great experience, the location is fabulous -- 5 min walk from the hotel to the Canary Wharf tube station and DLR. Fantastic staff who was helpful and friendly.

          Reviewed January 19, 2016

          See room deals

          Dear Ms Miranda, thank you for your lovely review and for choosing us for your visits to London. Our location is well appreciated by corporate and leisure clients alike due to the convenient local facilities and convenient transport connections. Our staff is thankful for the compliments and look forward to your next happy stay with us. Kind regards.

          Responded September 13, 2017
          Fraser Place Canary Wharf Hotel
          8.0
          Excellent
          Gerry from United Kingdom
          Couple
          Stayed 1 night in September 2017

          Great place ”

          We stayed here for one night. The facilities were great, clean modern room with a comfy bed and nice bathroom. Staff were friendly and polite. Very handy for anything you're doing in London. 5 minutes walk from canary wharf underground on the jubilee line.

          Reviewed September 25, 2017

          See room deals

          Dear Gerry, thank you very much for choosing Fraser Place Canary Wharf for your London visit. We trust your stay with us was pleasant. We will of course share your compliments with our staff and hope to welcome you back on a future stay with us. Kind Regards from Team Fraser

          Responded September 27, 2017
          Fraser Place Canary Wharf Hotel
          9.3
          Exceptional
          Alyson from United Kingdom
          Family with teens
          Stayed 1 night in December 2014

          Great place to stay ”

          Cleanliness location amenities

          My daughter had bought me tickets to see The War Of The Worlds at the O2 for Christmas and we wanted to stay close by. We'd never stayed at a self catering apartment before so we thought we'd give it ago. We were not disappointed. The Fraser Place apartments had everything we needed, microwave, cooker, toaster. Everywhere was spotlessly clean. The beds were amazingly comfortable. We didn't use the restaurant as we didn't want breakfast. My family didn't want to leave.

          Reviewed December 15, 2014

          See room deals

          Dear Alyson, thank you so much for taking the time to review us on Agoda. Your feedback is the encouragement we could have hoped for from our clients. We would be delighted to have you back with us in the future. Kindest Regards from all our Fraser Team.

          Responded September 14, 2017
          Fraser Place Canary Wharf Hotel
          8.0
          Excellent
          Clement from United Kingdom
          Couple
          Stayed 1 night in December 2013

          Pleasant but disappointing”

          The quality and cleanliness of the rooms and the location of the hotel.

          We arrived for one night only. We paid more than the average because we wanted to be centrally-located, and we also felt like spoiling ourselves a bit with a lovely looking room. We came too early to check in, so we were told to come back later. Fine with us, but when we came back later we were greeted by a different person who clearly did not enjoy her job. She was defensive about every question I asked, and generally dismissive. She did not understand how to provide quality customer service for what was being marketed as a luxury building. It ruined our stay from the beginning. The second problem was waking up in a jolt to a ultra-loud fire alarm that went off early in the morning. It literally blew the cover plate off of the alarm on the ceiling as I found it on the floor when returning to the room. Definitely not something you'd like to happen when you're away trying to relax. I spoke to a very lovely woman on the day we left about these issues, and she took good care of me. She empathised with my situation and did her best to help. I called the number she gave me later that week, and spoke to a man who really didn't offer me any genuine sympathy. If I was responsible for the happiness of customers and brand loyalty / public relations, I would have offered something to help ease the pain such as a discount on a night back at any of the branches at least. Nothing. I won't stay at Fraser Place ever again... I can get better service at Travelodge.

          Reviewed January 07, 2014

          See room deals

          8.4
          Excellent
          Shan from Malaysia
          Family with young children
          Stayed 4 nights in June 2017

          Excellent!”

          This was our second time staying in this place. The first time was back in 2014. We were surprised that the place was still properly maintained after 3 years. The apartment is fully equipped with everything. Highly recommended and we will definitely come back again. There's a supermarket (Waitrose) on the way from the metro station to the hotel. Easy for us as we can grab some groceries before going back to hotel to cook simple dinner after a long day traveling. Cons: Away from all the tourist attractions, but that's fine with us as the transportation in London is very convenient.

          Reviewed July 16, 2017

          See room deals

          Dear Mr Shan, Thank you for your repeated custom throughout the years and for your appreciation and review. The highlighted by you features are what majority of our clients have come to appreciate and value when staying with us. Thank you for your lovely feedback. We look forward to welcome you back in the future. Kind Regards from the Fraser Place team.

          Responded September 13, 2017
          Fraser Place Canary Wharf Hotel
          9.0
          Exceptional
          Ngai from Malaysia
          Family with teens
          Stayed 4 nights in April 2014

          Value for Money”

          value for money, rooms facilities, location

          The apartment is complete with kitchen facilities and washer. The 1st night we were given a room facing the road and it was noisy. After we complaint, the staffs give us another room facing the wharf which is much better. Used their business centre but the printer is not working. Location about 10mins walk from Underground station.

          Reviewed May 17, 2014

          See room deals

          Thank you kindly for the compliments. Our staff is delighted with your feedback and we look forward to welcoming you back.

          Responded September 19, 2022
          Fraser Place Canary Wharf Hotel
          10.0
          Exceptional
          richard from United Kingdom
          Couple
          Stayed 2 nights in December 2012

          Exelent”

          Everything

          This is the 2nd time I've stayed here and everything is spot on :) just can't find 1 fault ! Lookin foward to my next stay :) big hugs Fraser place your the best xx

          Reviewed January 06, 2013

          See room deals

          8.4
          Excellent
          Tung from Hong Kong SAR, China
          Business traveler
          Stayed 2 nights in June 2016

          Convenient with friendly staff”

          Extremely convenient with its closeness to Canary Wharf

          Reviewed June 26, 2016

          See room deals

          Dear Tung, your comments towards our staff are very much appreciated. Thank you for taking the time to give us your feedback. Our location allows for convenient exploration of the rest of London and we would be more than happy to provide recommendations on your next stay with us. Please visit us again soon. Kind Regards.

          Responded September 13, 2017
          Fraser Place Canary Wharf Hotel
          8.3
          Excellent
          Chen from China
          Business traveler
          Stayed 5 nights in October 2013

          Great apartment hotel in all features”

          Big, Clean, Close to shopping mall and transportation

          It's a great apartment hotel with all you need while staying in London. Closed to shopping mall, the area is safe with easy access to public transportation system. The rate is fair comparing with other hotels we later stayed.

          Reviewed October 16, 2013

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          10.0
          Exceptional
          richard from United Kingdom
          Couple
          Stayed 2 nights in September 2012

          really nice place ”

          we liked it all

          we woz booked in sat and sun night ,said we wouldnt be there untill 1am sun morning , when we arrived the lady on desk woz well informed n waiting with our guest pack , as we had a birthday party that night and alot of drink we got to the room and put music on ,lady knocked on door and problem woz solved , we woz on the 9th floor with a luvly balcony over lookin the dome . we are booking for my 40th birthday right now in december . great place

          Reviewed October 06, 2012

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          9.6
          Exceptional
          Sue from United Kingdom
          Group
          Premier One-Bedroom Apartment
          Stayed 1 night in June 2019

          Exceptional”

          Excellent accommodation, very comfortable and clean, good location and easy to access central London by tube and 02 arena.

          Reviewed June 05, 2019

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          Dear Sue, we are delighted you have found our facilities and location to your satisfaction. Thank you very much for the glorious feedback and high rating you have given us. We hope to be your preferred accommodation choice on your next visit to London. Kindest regards from our team.

          Responded August 09, 2019
          Fraser Place Canary Wharf Hotel
          6.0
          Clement from United Kingdom
          Business traveler
          Stayed 4 nights in June 2014

          A nightmare of customer service blunders”

          The quality of the rooms, the location and the accessibility.

          I expect a GREAT service. Fraser group have the right philosophy when it comes to interior design and quality of build, but they have a rubbish, old-fashioned philosophy when it comes to customer service. It's obvious that their staff are being paid minimum wage or possibly even less. They simply couldn't care about your stay because they're more interested in making it through the day to the final whistle. This is the second time I've stayed here and it has been the same both times. For a quick bullet-point summary: - They shouldn't be called serviced apartments because you're only allowed one servicing per WEEK. I find this insulting. - I called downstairs for an extra towel. They responded "It will be a £10 charge sir." I hung up. - On the advertisement it says parking available. They charged me £10 a day. - No smiles. Little eye contact. No investigation into why you're so frustrated when you go downstairs to complain. - I called to have the room cleaned and they said they would send someone. No one arrived. I had to have it cleaned the next day after I complained and it was a rushed job as the cleaners were almost finishing their shift. The last time, I had similar customer service issues and I complained to head office. Someone called me back and apologised. That was it. Fraser Group seem to focus on new customers in densely-populated business zones. I don't think they're looking out for repeat custom and so don't be surprised if no-one there cares about you during your stay.

          Reviewed June 30, 2014

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          Dear guest, thank you for the lovely feedback and review. It is our pleasure to have been of assistance. I would like to assure you that our staff was trying to genuinely convey a positive attitude which is in no way to be understood as negative action towards you. Our hospitality is well appreciated among a lot of our clients and we hope to extend you the same on your next visit with us.

          Responded September 19, 2022
          Fraser Place Canary Wharf Hotel
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