Grand Hotel Ai Ser
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Bostandyk District part of Almaty, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Almaty International Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Spa
Swimming pool [indoor]
Front desk [24-hour]
Check-in/out [express]
Above average”
Cheap but not clean, big hotel but cannot be 4 star!! Maybe 3 stars only
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Transit”
I had an 11 hr layover in Almaty and did. It want to spend the entire time at the airport. This was a little out of the way 30 min taxi one way. For the money there was nothing special about what I expected. Dinner was nice and the staff was very friendly.
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Will never stay here again”
Not much value for money. Also, they charge an additional 6000 tenge each and every time you want to swim in the pool - 35 dollars for a swim on top of the room price? (Though this extra fee is not posted) Ridiculous. Better to stay at a cheaper hotel up the street and just pay for a swim. There was a breakfast; but it was disgusting: under-cooked eggs that were cold, tomatoes and cucumbers sliced up and refrigerated a day or two before and thus all shrivelled up and flavourless. How can a fancy hotel's chef not know that you don't slice tomatoes up unless they are going to be used right away? I would not stay here again.
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두번은 안가요!”
예약확인을 못해 체크인도 1시간 기다려.... 하우스 키핑도 안해줘서 이틀지나서 룸메이드 찾아다녀서 간신히 타올과 생수만 받아오고 실내온도조절기는 고장이라 난방도 안되고...매일 방으로 숙소비 냈냐고 찾아오고.....
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직원들이 영어를 잘 할줄몰라 불편했고 전반적인 시설이 노후”
노후되고 객실안에 티비도 고장났었음
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Acceptable”
Это самый ужасный отель в каком я побывал
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Так себе”
Не советую этот отель сервис отстой и очень не вежливые сотрудники
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