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Ballroom, Grand Hotel Ai Ser in Almaty
Classic Double or Twin - Guestroom, Grand Hotel Ai Ser in Almaty
Entrance, Grand Hotel Ai Ser in Almaty
Lobby, Grand Hotel Ai Ser in Almaty
Lobby, Grand Hotel Ai Ser in Almaty
Swimming pool, Grand Hotel Ai Ser in Almaty
Fitness center, Grand Hotel Ai Ser in Almaty

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6.3

Good

582 reviews

582 reviews

See map
See map

6.2

Good

Location rating score

Parking
FREE
Nearby landmarks
Tinkoff 200 m
Central Stadium 380 m
Oyu Art Gallery 490 m
Stereo 650 m
Kazakhstan Museum of Arts 670 m
Crystal 920 m
Nice Bar 940 m
Auezov Kazakh Drama Theatre 940 m
Asia Discovery 940 m
Gas 940 m

Grand Hotel Ai Ser

Pozharskogo 1, Bostandyk District, Almaty, Kazakhstan, 050013 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Bostandyk District part of Almaty, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Almaty International Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Hot tub

Sauna

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Spa

Swimming pool [indoor]

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Almaty every 16 minutes on Agoda.com
Value for money3.7
Distance to city center3.4 km
Location rating6.2
Nearest airportBoraldai Airport (BXJ)
Distance to airport13.6 km

Rooms available at Grand Hotel Ai Ser

Suite
...
  • Room size: 33 m²/355 ft²
  • Outdoor view
  • 1 sofa bed and 1 queen bed
Enter dates to see prices
Standard Twin Room with one big bed or two separate beds
...
  • Room size: 23 m²/248 ft²
  • Outdoor view
  • 2 single beds or 1 queen be...
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Junior Suite
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 queen bed and 1 sofa bed
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Classic Double or Twin
...
  • Room size: 25 m²/269 ft²
  • Mountain view
  • 2 single beds
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Luxury with Breakfast
...
  • Room size: 50 m²/538 ft²
  • Mountain view
  • 1 king bed
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Deluxe With Breakfast King Bed
...
  • Room size: 47 m²/506 ft²
  • Mountain view
  • 1 king bed
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Premium Suite
...
  • Room size: 55 m²/592 ft²
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Standard Room
...
  • Room size: 25 m²/269 ft²
  • 2 single beds or 1 double b...
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Corner Suite
...
  • Room size: 45 m²/484 ft²
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Twin Room
...
  • Room size: 23 m²/248 ft²
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Frequently asked questions

Does Grand Hotel Ai Ser offer spa services?

You can enjoy your stay at Grand Hotel Ai Ser all the more by benefiting from the property's accessible spa services that are offered for all its guests to make your evening even better.

Does Grand Hotel Ai Ser provide laundry services?

Yes! Grand Hotel Ai Ser includes laundry service at your convenience and even hot water linen and laundry washing for whenever you need your favorite outfits clean and fresh all throughout your holiday. Please contact the property for more information.

Does Grand Hotel Ai Ser offer an option for contactless check-in and check-out?

At Grand Hotel Ai Ser, visitors can take part in contactless check-in and check-out option offered by this property for your comfort and safety.

Are there ATM on-site at Grand Hotel Ai Ser?

Absolutely! The perks of staying at Grand Hotel Ai Ser include an on-site ATM, providing travelers with easy access point for cash withdrawal and remaining worry-free throughout your trip.

What interesting attractions are in close proximty of Grand Hotel Ai Ser that are in walking range?

While residing at Grand Hotel Ai Ser, jump start your holiday by exploring the nearest points of interest that are within walking distance to the property which include Tinkoff, Central Stadium, and Oyu Art Gallery.

What are the property's policies for children's bedding at Grand Hotel Ai Ser?

Grand Hotel Ai Ser's policy relating to children's bedding considers guests age 18 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

At what time of the year is Grand Hotel Ai Ser most popular?

Grand Hotel Ai Ser's most popular month where verified guests travelers have stayed the most is in October.

What is the verified guest review consensus about Grand Hotel Ai Ser's Wi-Fi?

100.0% of our verified visitor reviews have given an optimistic review and comments about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Grand Hotel Ai Ser down in the review section.

What is the average rating that verified Couples' have given to Grand Hotel Ai Ser?

Verified couple travelers that have stayed at this property have given Grand Hotel Ai Ser an average rating of 6.0. You can look up on more detailed customer critiques, and remarks by filtering for a specific type of verified guest travelers down in the review section.

What is the closest airport to Grand Hotel Ai Ser?

The nearest airport to Grand Hotel Ai Ser is Boraldai Airport, 14.0 km away.

See map

Explore the neighborhood

Property ranking|Compared to 1,274 Almaty properties
See all rankings
Location score
6.5/10
Service score
4.2/10
Cleanliness score
4.5/10
Room comfort score
5/10
Better than
99
%
of Almaty properties
Better than
99
%
of Almaty properties
Better than
99
%
of Almaty properties
Better than
99
%
of Almaty properties
Overall rating:

6.3

Good
582 reviews
Cleanliness
4.7
Facilities
3.8
Location
6.2
Read all reviews >
More about Grand Hotel Ai Ser

More about Grand Hotel Ai Ser

Grand Hotel Ai Ser

Grand Hotel Ai Ser is a smart choice for travelers to Almaty, offering a relaxed and hassle-free stay.
The range of services provided by Grand Hotel Ai Ser ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides shuttle services to help you find what you want in Almaty.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out and luggage storage. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
Smoking is restricted to the designated smoking areas.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's karaoke rooms and bar.
Grand Hotel Ai Ser promises you a fun-packed holiday with a variety of activities and facilities. Pamper and indulge yourself with a visit to the massage, hot tub, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Reasons to stay here

Rooms here are cheaper than 99% of accommodations in the city.
This hotel's food and dining score higher than 99% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 99% of accommodations in the city.

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Amenities and facilities

Review score
Facilities

3.8

Languages spoken
  • English
  • Russian
  • Turkish
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Hammam
  • Hot tub
  • Karaoke
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Shuttle service
  • Valet parking

Food and dining

Breakfast options
  • Halal
  • Vegetarian
  • Buffet
Restaurants on site
Restaurant
  • Menu: Buffet

Location

Pozharskogo 1, Bostandyk District, Almaty, Kazakhstan, 050013
Good
Location

6.2

Airports
  • Boraldai Airport (BXJ)
    13.6 km
  • Almaty International Airport (ALA)
    14.9 km
Hospital or clinic
  • SEMA Hospital
    2.7 km
Convenience store
  • Small Convenience Store
    1.8 km
Cash withdrawal
  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from12:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee3500 KZT
  • Distance from city center3.4 km
  • Travel time to airport (minutes)26
Extras
  • Breakfast charge (unless included in room price)1923 KZT
The property
  • Number of bars/lounges1
  • Number of floors14
  • Number of restaurants3
  • Number of rooms 153
  • Year property opened2003
  • Most recent renovation2011
Parking
  • Daily parking fee0 KZT

Reviews of Grand Hotel Ai Ser from real guests

Provided by verified guests of Agoda
4.6
Review score
Cleanliness4.7
Facilities3.8
Location6.2
Room comfort and quality5.0
Service4.3
Value for money3.7
High score for Almaty
Rating
9+ Exceptional (0)
8-9 Excellent (0)
7-8 Very Good (0)
6-7 Good (1)
<6 Below Expectation (6)
Time of the year
Mar - May (2)
Jun - Aug (2)
Sep - Nov (3)
Dec - Feb (0)

Show reviews that mention 

Showing 7 verified guest comments
5.2
Arif from United Arab Emirates
Couple
Corner Suite
Stayed 1 night in August 2022

Above average”

Cheap but not clean, big hotel but cannot be 4 star!! Maybe 3 stars only

Reviewed August 19, 2022

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6.4
Good
Ryan from United States
Business traveler
Standard Twin Room with one big bed or two separate beds
Stayed 1 night in May 2016

Transit”

I had an 11 hr layover in Almaty and did. It want to spend the entire time at the airport. This was a little out of the way 30 min taxi one way. For the money there was nothing special about what I expected. Dinner was nice and the staff was very friendly.

Reviewed May 19, 2016

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4.7
Paul from Canada
Couple
Stayed 2 nights in March 2015

Will never stay here again”

Only one: That I don't have to stay here again.

Not much value for money. Also, they charge an additional 6000 tenge each and every time you want to swim in the pool - 35 dollars for a swim on top of the room price? (Though this extra fee is not posted) Ridiculous. Better to stay at a cheaper hotel up the street and just pay for a swim. There was a breakfast; but it was disgusting: under-cooked eggs that were cold, tomatoes and cucumbers sliced up and refrigerated a day or two before and thus all shrivelled up and flavourless. How can a fancy hotel's chef not know that you don't slice tomatoes up unless they are going to be used right away? I would not stay here again.

Reviewed April 18, 2015

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3.2
kynjung from South Korea
Business traveler
Standard Twin Room with one big bed or two separate beds
Stayed 3 nights in October 2022

두번은 안가요!”

예약확인을 못해 체크인도 1시간 기다려.... 하우스 키핑도 안해줘서 이틀지나서 룸메이드 찾아다녀서 간신히 타올과 생수만 받아오고 실내온도조절기는 고장이라 난방도 안되고...매일 방으로 숙소비 냈냐고 찾아오고.....

Reviewed October 18, 2022

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4.0
Malsoon from South Korea
Solo traveler
Stayed 3 nights in September 2014

직원들이 영어를 잘 할줄몰라 불편했고 전반적인 시설이 노후”

위치

노후되고 객실안에 티비도 고장났었음

Reviewed October 03, 2014

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3.6
Aibek from Kyrgyzstan
Solo traveler
Standard Twin Room with one big bed or two separate beds
Stayed 2 nights in July 2023

Acceptable”

Это самый ужасный отель в каком я побывал

Reviewed July 28, 2023

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4.4
Malika from Kazakhstan
Business traveler
Standard Twin Room with one big bed or two separate beds
Stayed 1 night in November 2022

Так себе”

Не советую этот отель сервис отстой и очень не вежливые сотрудники

Reviewed November 11, 2022

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