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Grand Sapphire Hotel
Comfort Double Room, Grand Sapphire Hotel in Almaty
Entrance, Grand Sapphire Hotel in Almaty
Lobby, Grand Sapphire Hotel in Almaty
Lobby, Grand Sapphire Hotel in Almaty
Interior view, Grand Sapphire Hotel in Almaty
Interior view, Grand Sapphire Hotel in Almaty

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8.2

Excellent

816 reviews

816 reviews

See map
See map

8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Stalker 50 m
Art-Novat Gallery 70 m
Vernissage Gallery 110 m
Cuba 140 m
State Philharmonia 220 m
Central Asia Tourism Corporation 280 m
Arvest Art Gallery 300 m
Panfilov Park 410 m
28 Panfilov Heroes Memorial Park 480 m
Zenkov Cathedral 550 m

Grand Sapphire Hotel

Dostyk Avenue 32, Medeu District, Almaty, Kazakhstan, 050010 - See map

Conveniently situated in the Medeu District part of Almaty, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Steamroom

Daily housekeeping

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Steamroom

Spa

Free Wi-Fi in all rooms!

Luggage storage

Your dates are popular among travelersUsers are booking a place in Almaty every 16 minutes on Agoda.com
Value for money7.3
Distance to city center0.1 km
Location rating8.6
Nearest airportAlmaty International Airport (ALA)
Distance to airport12.0 km

Rooms available at Grand Sapphire Hotel

Duplex Suite
...
  • Room size: 51 m²/549 ft²
  • Mountain view
  • 1 sofa bed & 1 double bed
Enter dates to see prices
Standard Twin Room
...
  • Room size: 23 m²/248 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Comfort Double Room
...
  • Room size: 37 m²/398 ft²
  • Mountain view
  • 1 single bed and 1 double b...
Enter dates to see prices
Family Room
...
  • Room size: 27 m²/291 ft²
  • Mountain view
  • 1 sofa bed and 1 single bed...
Enter dates to see prices
Suite
...
  • Room size: 46 m²/495 ft²
  • Mountain view
  • 1 single bed & 1 double bed
Enter dates to see prices
Standard Double Room
...
  • Room size: 15 m²/161 ft²
  • Mountain view
  • 1 double bed
Enter dates to see prices
Superior Double or Twin Room
...
  • Room size: 14 m²/151 ft²
  • Mountain view
  • 1 double bed or 2 single be...
Enter dates to see prices
Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 sofa bed and 1 double bed
Enter dates to see prices
Single Room
...
  • Room size: 14 m²/151 ft²
  • Shower
  • 1 single bed
Enter dates to see prices
Comfort Double Room
...
  • Room size: 37 m²/398 ft²
  • Shower
Enter dates to see prices

Frequently asked questions

Does Grand Sapphire Hotel provide airport transfer?

Grand Sapphire Hotel offers airport transfer service upon request with an additional fee of 20 EUR in local currency. To request, check the box on the booking form just before the payment page.

Is car parking available at Grand Sapphire Hotel?

Grand Sapphire Hotel has car park nearby free of charge for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What types of facilities are offered for children at Grand Sapphire Hotel?

While on vacation with your family, your children can also experience the fun in sports and recreation facilities offered at Grand Sapphire Hotel such as children's playground.

What is the typical travel time to the nearest airport from Grand Sapphire Hotel?

The average travel time to get from Grand Sapphire Hotel to the airport is 15 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

What interesting attractions are in close proximty of Grand Sapphire Hotel that are in walking distance?

While remaining at Grand Sapphire Hotel, begin your getaway by checking out the closest destinations that are within close proximity to the property which include Vernissage Gallery, Cuba, and State Philharmonia.

What payment options are supported at Grand Sapphire Hotel?

Grand Sapphire Hotel accepts up to 7, with payment card options such as MasterCard, American Express, Visa, and Cash.

What is the average rating that verified Solo travelers' have given to Grand Sapphire Hotel?

Past solo travelers that have stayed at this property have given Grand Sapphire Hotel an average rating of 8.0. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Couples' have given to Grand Sapphire Hotel?

Past couple travelers that have stayed at this property have given Grand Sapphire Hotel an average rating of 8.2. You can look up on more detailed customer ratings, and feedback by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that past Families with young children have given to Grand Sapphire Hotel?

Verified families with young children that have stayed at this property have given Grand Sapphire Hotel an average rating of 8.0. You can look up more descriptive customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Group travelers have given to Grand Sapphire Hotel?

Verified group travelers that have stayed at this property have given Grand Sapphire Hotel an average rating of 7.9. You can check out more precise customer assessments and responses by filtering for a specific type of verified travelers down in the review section.

What do local visitors think about Grand Sapphire Hotel?

Verified local travelers that have stayed at this property have given Grand Sapphire Hotel an average rating of 7.3. You can look up on more specific customer reviews, and remarks for this property down in the review section.

What is the closest airport to Grand Sapphire Hotel?

The nearest airport to Grand Sapphire Hotel is Almaty International Airport, 12.0 km away.

See map

Explore the neighborhood

What people love about Grand Sapphire Hotel

  • 10

    Exceptional
    Bathroom

    "The room was clean, the bathroom is equipped with a sophisticated shower set-up."

    Lou

    |

    June 29, 2023

  • 8.8

    Excellent
    Location

    "The location of the hotel is very good."

    Shan

    |

    May 19, 2022

Overall rating:

8.2

Excellent
816 reviews
Cleanliness
8.4
Facilities
7.2
Location
8.6
Read all reviews >
More about Grand Sapphire Hotel

More about Grand Sapphire Hotel

Featuring a spa and wellness centre with hammam and massage services and a beauty centre, Grand Sapphire Hotel is located in the centre of Almaty. Free WiFi and free private parking are available on site. The rooms come with air conditioning, a fridge, a desk, an electric kettle and a flat-screen TV with cable channels. The private bathroom features a shower, a hairdryer and free toiletries. Breakfast is served at restaurant Azia Mama. Gorky Park is located a several minutes' walk away. Almaly Metro Station is 1 km from the property. Zenkov’s Cathedral is a 5-minute walk away. Almaty-2 Train Station is 3.5 km away, and Almaty International Airport is 13 km from Grand Sapphire Hotel.

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Amenities and facilities

Very good
Facilities

7.2

Languages spoken
  • English
  • Russian
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Foot bath
  • Game room
  • Hammam
  • Massage
  • Spa
  • Spa/sauna
  • Steamroom
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Grocery delivery
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Daily housekeeping
  • Elevator
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids safety features
  • Playground
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
  • Shuttle service

Food and dining

Restaurants on site
Zaman
  • Cuisine: Asian, European
  • Menu: Buffet

Location

Dostyk Avenue 32, Medeu District, Almaty, Kazakhstan, 050010
Excellent
Location

8.6

Airports
  • Almaty International Airport (ALA)
    12.0 km
  • Boraldai Airport (BXJ)
    12.8 km
Hospital or clinic
  • International SOS Clinic
    1.7 km
Convenience store
  • Small Convenience Store
    2.8 km
Cash withdrawal
  • ATM
    130 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until12:00
Getting around
  • Airport transfer fee20 EUR
  • Distance from city center0.1 km
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)0 USD
  • Daily Internet/Wi-Fi fee0 USD
The property
  • Non-smoking rooms/floorsYES

Reviews of Grand Sapphire Hotel from real guests

Provided by verified guests of Agoda
7.4
Very good
Cleanliness8.4
Facilities7.2
Location8.6
Service7.6
Value for money7.3
High score for Almaty
Rating
9+ Exceptional (6)
8-9 Excellent (3)
7-8 Very Good (0)
6-7 Good (3)
<6 Below Expectation (3)
Time of the year
Mar - May (5)
Jun - Aug (3)
Sep - Nov (4)
Dec - Feb (3)

Show reviews that mention 

Showing 15 verified guest comments
8.8
Excellent
Shan from Pakistan
Business traveler
Comfort Double Room
Stayed 10 nights in May 2022

Nice hotel”

The location of the hotel is very good. Overall staff experience is good. Sometime it happens that you do not have english speaking staff at front desk. Breakfast is okay. Just couple of things in breakfast

Reviewed May 19, 2022

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8.8
Excellent
William from Cyprus
Couple
Standard Double Room
Stayed 2 nights in February 2022

Very Good”

This was our second day in a two week time frame. Apart from what we thought was an average to not bad breakfast we thoroughly enjoyed both stays.

Reviewed February 13, 2022

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6.8
Good
Diana from Hong Kong SAR, China
Family with teens
Standard Twin Room
Stayed 3 nights in August 2017

It was ok but not what expected”

From the website the rooms looked bigger and with better facilities. The room was very small and it was difficult to move around. Good and central location in Almaty, you can walk around to some of the main sites, however for breakfast you have go to a nearby cafe' as the restaurant is under renovation (it has been since Dec 2016 so not sure when it will be finished) which they didn't disclose at the time of booking. And the breakfast menu was very limited so we changed venue even if we already paid for it. The staff was helpful.

Reviewed August 20, 2017

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9.2
Exceptional
MUHAMMAD from Malaysia
Group
Superior Double or Twin Room
Stayed 3 nights in September 2017

3 Pax guest”

stay here for vacation and business. 3 of us. nice room! very spacious for 3 pax! very comfortable beds! shower not really good. had difficulty with hot shower. has to open the shower and wait for approx 7mins to water turn into hot/warm. breakfast was GOOD! (since the restaurant under renovation so they sent all guest to cross road restaurant)

Reviewed October 05, 2017

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6.4
Good
Berit
Family with young children
Standard Double Room
Stayed 4 nights in November 2017

Big nice room but lots of noice from the street”

The location is a plus. Walking distance to nice restaurants and cafes and also to the cable car to the mountain hill. The rooms itself are nice and big with decent bathroom. They state in their description that the rooms has air conditioners, which is not true. Because it was so hot in the room and there was no air conditioner to cool down we had to sleep with the windows open. The street next to the hotel is so heavy trafficked so it was almost impossible to sleep and we woke up many times during the nights we stayed there. Because of renovation the restaurant at the hotel were closed and they offered breakfast in a nearby cafe. The breakfast there was very good but we had to pay for the drinks (juice, coffee etc) , which I don't think was fair since breakfast was included in our room.

Reviewed November 06, 2017

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10.0
Exceptional
Dalia from Saudi Arabia
Family with teens
Family Room
Stayed 5 nights in July 2023

جميل”

فندق مرتب و مريح موقعه حلو بجانبه صرافين و محلات و بقاله ومطاعم وقريب من شارع اربات والبازار الاخضر. فيه شطاف في اغلب الغرف و مكيف والفطور لذيذ لكن محدود

Reviewed July 31, 2023

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10.0
Exceptional
Lou from United Arab Emirates
Family with young children
Duplex Suite
Stayed 1 night in June 2023

Great Place”

We love the room that we had booked in this hotel - duplex style with sky deck! It is something unique. The room was clean, the bathroom is equipped with a sophisticated shower set-up. The young reception employees were friendly, helpful and they can communicate in English well. What we did not like is the breakfast buffet which was served (set-up) in the bar, that is not so well-lighted and smell of cigarette smoke is quite unpleasant. While we were happy with the cleanliness of our room, we saw a cockroach wandering around the reception floor when we were checkin-in. We did not see a second one until we checked out. The location of the hotel is also good. Across the street you will fins a telephone (Tele2) company, supermarket, pharmacy, cafe and restaurant. All good!

Reviewed June 29, 2023

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4.4
JUMEL from Philippines
Group
Standard Room
Stayed 2 nights in May 2023

Never Again”

We booked a twin room and they gave us a double bed and told us that they don't have available rooms to rectify the issue—such an inconvenience on our part.

Reviewed May 21, 2023

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10.0
Exceptional
Nicolas from France
Family with young children
Standard Twin Room
Stayed 3 nights in October 2018

Exceptional”

Nice hôtel

Reviewed October 26, 2018

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4.8
yoo from South Korea
Solo traveler
Standard Room
Stayed 3 nights in May 2023

Acceptable”

별로 안좋앗음

Reviewed May 18, 2023

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2.0
Jun from South Korea
Solo traveler
Standard Room
Stayed 4 nights in December 2022

쉣”

외국인 가면 프런트에서 러시아어 모르면 결제가 안됐다고 두번 결제를 요구하고 퇴실할때 어떠한 약점을 잡아 돈을 요구하는 미개한 사람들 입니딘

Reviewed December 26, 2022

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9.2
Exceptional
Roman from Russia
Solo traveler
Standard Double Room
Stayed 1 night in October 2022

Отличный отель”

Завтрак очень-очень скудный

Reviewed November 01, 2022

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8.4
Excellent
Zhanara from Kazakhstan
Couple
Family Room
Stayed 1 night in March 2022

Excellent”

Отличный отель!!! Постель чистая! Завтраки прекрасные!

Reviewed April 17, 2022

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9.6
Exceptional
Andrey from Russia
Couple
Stayed 2 nights in May 2016

Хороший отель за адекватные деньги. Очень удобное расположение.”

С учётом скидки от Agoda, отличный отель. Хорошие номера. Рядом парк. Удобное расположение. Чисто в отеле и вокруг. Оптимальные завтраки, но без излишеств. Ресторан в отеле обыкновенный, просто еда (как завтраки). Лучше ходить в ресторан Шафран в 4-х минутах ходьбы - не пожалеете!

Reviewed May 16, 2016

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6.8
Good
Mehmet from Turkey
Solo traveler
Standard Double Room
Stayed 4 nights in December 2022

Değerlendirme”

Oda fena değildi ancak tuvalet/banyo çok küçüktü, hareket etmek zordu. Kahvaltı imkanını bir kez kullandım, diğer günlerde dışarıda yedim, pek beğenmedim açıkçası. Temizlik konusunda sıkıntı yok. Ucuz otel arayanlar için iyi bir seçenek. Otel puanının yüksek olmasına çok aldanmayın. Resepsiyondaki çalışanlar gayet kibardı. Teşekkürler.

Reviewed December 06, 2022

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