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Facilities, Hakone Kowakien TEN-YU in Hakone
Superior Room - Dinner at 6:00 PM Included - Guestroom, Hakone Kowakien TEN-YU in Hakone
a large room filled with lots of tables and chairs, Hakone Kowakien TEN-YU in Hakone
a very large room with a lot of windows, Hakone Kowakien TEN-YU in Hakone
Interior view, Hakone Kowakien TEN-YU in Hakone
a table topped with bowls filled with food, Hakone Kowakien TEN-YU in Hakone
a salad on a white plate on a table, Hakone Kowakien TEN-YU in Hakone

Removed from saved list

8.8

Excellent

2,539 reviews

2,539 reviews

View29
Housekeeping21
Breakfast20
See map
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
The Hakone Open-Air Museum 970 m
Hakone Gōra Park 1.1 km
Ōwakudani 2.3 km
Hakone Ropeway 2.3 km
Pola Museum of Art 2.9 km
Hakone Venetian Glass Museum 3.9 km
Hakone Shrine / Kuzuryu Shrine Singu 4.1 km
Little Prince Museum 4.2 km
Sengokuhara 4.5 km
Odawara Castle 10.1 km
Nearby landmarks
Hakone Kowakien Yunessun 150 m
Okada Museum of Art 170 m
Kowakudani Onsen 280 m
Horaien Bus Station 340 m
Sanno Shrine 350 m
Horai Garden 380 m
Chisuji Falls 640 m
Kowakidani Train Station 780 m
Hakuundo Chaen 970 m
The Hakone Open-Air Museum 970 m

Hakone Kowakien TEN-YU

1297 Ninotaira, Ashigarashimogun, Hakone, Hakone, Japan, 250-0407 - See map

This ryokan features free Wi-Fi in all rooms for easy connection, and car park free of charge. Strategically situated in Hakone, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 5 stars, this high-quality property provides guests with access to restaurant, hot tub and hot spring bath on-site.

Highlights

Sparkling clean

370 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Excellent breakfast

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Temperature check for guests and staff
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Front desk [24-hour]

Hot tub

Sauna

Bicycles

Check-in/out [express]

This property is in high demand!

29 travelers have booked today.

Value for money8.4
Location rating8.4
Nearest airportHaneda Airport (HND)
Distance to airport75.1 km

Rooms available at Hakone Kowakien TEN-YU

Dinner Time 17:00- Maisonette Superior Room with Open air-Bath - Top Floor with Yunessun Spa One Day Ticket
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 single beds and 2 futons
Enter dates to see prices
Dinner Time 17:00- Superior Room with Open-Air Bath with Yunessun Spa One Day Ticket
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 single beds and 2 futons
Enter dates to see prices
Dinner Time 17:00- Superior Room with Open-Air Bath
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Special Room with Open-air Bath
...
  • Room size: 70 m²/753 ft²
  • Mountain view
Enter dates to see prices
Dinner Time 18:00- Executive Suite Room with Open-air Bath in Room Dinner included
...
  • Room size: 70 m²/753 ft²
  • Outdoor view
  • 2 single beds and 3 futons
Enter dates to see prices
Dinner Time 17:00- Executive Suite Room with Open-Air Bath with Teppan Yaki Dinner
...
  • Room size: 70 m²/753 ft²
  • Shower
  • 2 single beds and 3 futons
Enter dates to see prices
Superior Room - Special Offer
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Dinner Time 17:00- Maisonette Superior Room with Open air-Bath - Top Floor
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 futons and 2 single beds
Enter dates to see prices
Dinner Time 17:00- Special Offer - Superior Room with Open-Air Bath with Teppan Yaki Dinner 
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 single beds and 2 futons
Enter dates to see prices
Dinner Time 19:30- Superior Room with Open-Air Bath - Main Dining
...
  • Room size: 35 m²/377 ft²
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hakone Kowakien TEN-YU?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The ryokan offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hakone Kowakien TEN-YU?

A stay at Hakone Kowakien TEN-YU also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the ryokan. For those who wish to drive their own cars, Hakone Kowakien TEN-YU has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the ryokan.

Is breakfast offered at Hakone Kowakien TEN-YU?

Wake up to a great buffet breakfast at Hakone Kowakien TEN-YU. Western breakfast is available for guests.

What are my dining options at Hakone Kowakien TEN-YU?

Hakone Kowakien TEN-YU features 2 on-site restaurants for your dining convenience. Meals served include dinner and lunch. Dishes are served in a la carte during opening hours. Light meal like soup, desserts and salad are served using only quality ingredients.

What is the smoking policy at Hakone Kowakien TEN-YU?

Hakone Kowakien TEN-YU does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hakone Kowakien TEN-YU?

The closest train, metro, or bus station is Horaien Bus Station, 340 m away from Hakone Kowakien TEN-YU.

What restaurants are nearby Hakone Kowakien TEN-YU?

Hakone Kowakien TEN-YU’s neighborhood is Hakone which includes popular restaurants such as Bakery & Table, Amazake-chaya Tea House and La Terrazza.

What popular shopping places are close to Hakone Kowakien TEN-YU?

Located in the Hakone area, Hakone Kowakien TEN-YU is close to great shopping choices like Hakone Museum of Photography, Hatajuku Yosegi Kaikan and Hamamatsuya.

What are popular attractions near Hakone Kowakien TEN-YU?

Hakone Kowakien TEN-YU is located in Hakone area, which is famous for attractions such as The Hakone Open-Air Museum, Hakone Shrine / Kuzuryu Shrine Singu and Hakone Venetian Glass Museum.

What popular natural sightseeing spots are close to Hakone Kowakien TEN-YU?

Hakone Kowakien TEN-YU is located within Hakone, which makes it conveniently close to natural sights including Mt. Kintoki, Chisuji Falls and Fuji-Hakone-Izu National Park.

See map

Explore the neighborhood

What people love about Hakone Kowakien TEN-YU

  • 10

    Exceptional
    Cleanliness

    "The Hot Spring facility is perfect, it's clean, with a spectacular view and well equipped."

    CHE

    |

    January 16, 2023

  • 10

    Exceptional
    Cleanliness

    "The room is clean and the bed is comfortable."

    KA

    |

    November 9, 2022

  • 9.6

    Exceptional
    Location

    "The hotel was lovely, from the location, to the amenities, to the staff and dining experience."

    Nghia

    |

    January 10, 2023

Property ranking|Compared to 488 Hakone properties
See all rankings
Cleanliness score
9.5/10
Couples review score
9/10
Value for money score
8.4/10
Service score
9.1/10
Better than
98
%
of Hakone properties
Better than
91
%
of Hakone properties
Better than
89
%
of Hakone properties
Better than
85
%
of Hakone properties
Overall rating:

8.8

Excellent
2,539 reviews
Cleanliness
9.5
Facilities
9.2
Location
8.4
Read all reviews >
What travelers say they love:
The dinner and breakfast was very nice as well.
Chan from Hong Kong SAR, China
Group
More about Hakone Kowakien TEN-YU

More about Hakone Kowakien TEN-YU

Hakone Kowakien TEN-YU

Get the most adventure during your time in Hakone when you book a room at Hakone Kowakien TEN-YU. Located right in the city center, Hakone Kowakien TEN-YU saves you time and travel by letting you wake up right in the heart of the best neighborhoods to explore. Explore the genuine Hakone that most travelers never see, with a stay at Hakone Kowakien TEN-YU -- located only 960 m from The Hakone Open-Air Museum.
Hakone Kowakien TEN-YU offers numerous on-site facilities to satisfy even the most discerning guest. Keep up with all your communications easily with the ryokan's free Wi-Fi. Shuttle services provided by Hakone Kowakien TEN-YU makes it easy to plan your day trips, sightseeing, and more around Hakone. Guests can enjoy free parking right at the ryokan.
Front desk services including concierge service, express check-in or check-out and luggage storage can assist with your needs. Packing light is possible at Hakone Kowakien TEN-YU thanks to the ryokan's laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the ryokan.
Smoking is allowed only in the designated smoking areas provided by ryokan.
Enjoy the services offered at Hakone Kowakien TEN-YU from the convenience of your guestroom. For your comfort, some rooms at the ryokan are equipped with linen service, blackout curtains and air conditioning. Rooms at Hakone Kowakien TEN-YU come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker and instant tea at your disposal. Hakone Kowakien TEN-YU also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Hakone Kowakien TEN-YU begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the ryokan. A variety of convenient and tasty dining options are waiting for you at the ryokan, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the ryokan's bar.
Hakone Kowakien TEN-YU has vending machines for 24-hour available light snacks and/or drinks.
Hakone Kowakien TEN-YU offers unique recreational opportunities for all guests. End your days in total relaxation with a visit to the hot tub and spa. Fun in the water is easy with aquatic activities available, like canoes and water park. Engage in some easy evening fun with other guests with the ryokan's hiking trails.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Hakone Kowakien TEN-YU is the perfect spot to explore Hakone's fascinating cultural sights and attractions. The most famous landmark nearby is Hakone Ropeway just 2.3 km away. Don't forget to stop by Odawara Castle located 10.0 km away, where everyone who visits Hakone wants to have their photo taken.


Reasons to stay here

Find some of the city's best deals here with rooms 92% cheaper than other options.
Facilities at this ryokan are rated higher than 98% of other accommodations in the city.
Past guests love the cleanliness here, ranking it higher than 96% of the city's accommodation.

Show less

Amenities and facilities

Exceptional
Facilities

9.2

Most talked about facilities

Food & Dining

28 mentions

Breakfast

13 mentions

Housekeeping

7 mentions

View

6 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Canoeing
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Water park
Cleanliness and safety
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Family room
  • Kids meal
Access
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Valet parking

Food and dining

Breakfast options
  • Asian
Restaurants on site
Restaurant
  • Menu: Buffet

Location

1297 Ninotaira, Ashigarashimogun, Hakone, Hakone, Japan, 250-0407
Excellent
Location

8.4

Airports
  • Haneda Airport (HND)
    75.1 km 1.6 hour drive
  • Mt. Fuji Shizuoka Airport (FSZ)
    92.9 km 1.8 hour drive
Public transportation
  • Horaien Bus Station
    340 m
  • Kowakidani Train Station
    780 m
Hospital or clinic
  • Ohiradai Clinic
    2.7 km
Convenience store
  • Family Mart
    320 m
Cash withdrawal
  • ATM
    870 m

What's nearby

Popular landmarks
  • The Hakone Open-Air Museum
    970 m
  • Hakone Gōra Park
    1.1 km
  • Ōwakudani
    2.3 km
  • Hakone Ropeway
    2.3 km
  • Pola Museum of Art
    2.9 km
  • Hakone Venetian Glass Museum
    3.9 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    4.1 km
  • Little Prince Museum
    4.2 km
  • Sengokuhara
    4.5 km
  • Odawara Castle
    10.1 km
Nearby landmarks
  • Hakone Kowakien Yunessun
    150 m
  • Okada Museum of Art
    170 m
  • Kowakudani Onsen
    280 m
  • Horaien Bus Station
    340 m
  • Sanno Shrine
    350 m
  • Horai Garden
    380 m
  • Chisuji Falls
    640 m
  • Kowakidani Train Station
    780 m
  • Hakuundo Chaen
    970 m
  • The Hakone Open-Air Museum
    970 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Pets are strictly not allowed at the property.
  • The restaurants around the area are limited and may close early in the evening. Dining options may be difficult to find after 07:00 PM.
  • Guests must inform the property of each guest’s gender so that proper room amenities can be set up.
  • Check-in for same-day bookings is allowed until 7:00 PM.
  • Check-in is not possible after 07:00 PM.
  • Female guests with Free Gift booking will be provided with a complimentary Yukata (traditional Japanese dress).
  • Dinner serving time starts at 6:00 PM.
  • Guests who reserved a room with dinner must check in before 06:00 PM or dinner cannot be served and no refund provided.
  • For guests with children aged 0-2 years old are required to inform the property prior to check-in. Additional charges will be applied.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors9
  • Number of restaurants2
  • Number of rooms 150
  • Room voltage100

Reviews of Hakone Kowakien TEN-YU from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.5
Facilities9.2
Location8.4
Service9.1
Value for money8.4
High score for Hakone
Rating
9+ Exceptional (303)
8-9 Excellent (81)
7-8 Very Good (63)
6-7 Good (14)
<6 Below Expectation (37)
Time of the year
Mar - May (96)
Jun - Aug (52)
Sep - Nov (170)
Dec - Feb (180)
All guests (1,417)
All room types
All languages

Show reviews that mention 

Showing 498 verified guest comments
12345
10.0
Exceptional
WEN from Malaysia
Couple
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in January 2020

Amazing Experience”

Mom and I really enjoyed the stay at Tenyu and everything was per the pictures on their website and the overall experience was just top notch. Starting from them showing you to your room and introducing their facilities and the food was great too. Dinner was an elaborate kaiseki course and the buffet breakfast offered both international and japanese food. We're talking about grilled snow crab (half peeled!) for breakfast. Of course, the onsen was amazing and having to experience both the infinity pool and outdoor onsen facing a waterfall, no words could do it justice. Of course, you could also enjoy the hot spring right in the comfort of your own room. This stay was worth every dollar spent!

Reviewed January 16, 2020

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your high score and precious comment on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear that you liked the two public baths and you enjoyed the Kaiseki dinner and the breakfast buffet, especially grilled snow crab. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

Responded March 07, 2020
Hakone Kowakien TEN-YU
10.0
Exceptional
Michael from Japan
Couple
Superior Room - Special Offer
Stayed 2 nights in February 2022

Amazing!”

Our first onsen and ryokan experience in Japan. Facilities and our room were very clean. The 2 public onsens, especially the outdoor open air baths, were luxurious. The star of our 3 day stay was the staff, super polite, friendly, caring, the epitome of Japanese hospitality. We stayed in room 824 with an incredible view of the mountain. 10/10 would recommend and will definitely go again. Only minor issue is it is a far walk to the town and nearest konbini if you plan on exploring but luckily there is a convenient public bus that stop right next to the hotel and takes you straight to town.

Reviewed February 17, 2022

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Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your perfect rating and your kind comment encourages our staff members. It gives us a great pleasure to hear that you had such a wonderful ONSEN experience during your stay with us. The scenery always changes and you can see the different beautiful nature in every season. And we will continue our efforts to provide more comfortable stay. We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future. Hakone Kowakien TEN-YU

Responded February 18, 2022
Hakone Kowakien TEN-YU
10.0
Exceptional
Ning from Australia
Couple
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in December 2019

Excellent Onsen and massive room”

Every room comes with a private bath and mountain view. I really appreciate their service and onsen bath. We asked their staff for tourist advice and they kindly ordered taxi for us. Their bath comes with an excellent view. One is watching the waterfall from cliffs, another is watching the mountain. It's really healing coming to this place. Will come again if I have earned enough money!! Definitely recommend to any couple or family group.

Reviewed January 15, 2020

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Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your perfect rating to us and your kind comment encourages our staff members. We are so glad to hear you that you liked the two public baths and private bath on the balcony. The scenery always changes and you can see the different beautiful nature in every season. We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future. Hakone Kowakien TEN-YU

Responded February 02, 2020
Hakone Kowakien TEN-YU
10.0
Exceptional
Lina from United States
Group
Superior Room - Special Offer
Stayed 2 nights in February 2020

outdoor public onsen 100!!”

The property is amazing and all the rooms are non-smoking which is a big plus from me. Smoking is designated to smoking rooms on alternating floors. There is a full bathroom in addition to the private balcony room onsen and the most adorable hotel provided Japanese pajamas and yukata!! You can wear the samue and yukata when you're strolling around the property or eating in the restaurant. Japanese hotel rooms are notoriously small by Western standards, but our room at the Hakone Kowakien Ten-yu was by far the biggest room during our Japan stay. The public onsens switch from men to women every midnight, so find a way to enjoy both!! One has a gorgeous mountain view and the other a waterfall!! The nighttime view is out of the world~

Reviewed February 13, 2020

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We truly appreciate that you have shared your experience at Ten-Yu. We are so glad to hear that you liked the Yukata and the Samue and you enjoyed the two public baths. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

Responded February 14, 2020
Hakone Kowakien TEN-YU
9.6
Exceptional
Rui from China
Couple
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in May 2019

Exceptional”

WE LOVE THIS PLACE! This hotel is the highlight of our 10 days Japan visit, it's not cheap but it totally worth the money as the dinner is just amazing (7 courses) and you really get to have the best meal you can possibly think of. The breakfast is also good but do remember to take whatever you want to refill before 9:30am as they will start packing up at 9:45am. We love the room, spacious, clean, the bed is extremely comfortable and the you can enjoy the onsen in your own balcony. I also strongly recommend you try the public onsen it's just super cool. They swap the places for ladies and gentlemen alternatively which is good so that you can see different type of the onsen. Try the outdoor one and when you are soaking into the onsen whilst surrounded by the mountains and trees, it's beyond description. Do remember to follow the sign that clearly indicates the dos and donts in the public onsen and have fun! If you can, also sign up for the early morning yoga which is at 7am daily!

Reviewed June 02, 2019

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We much appreciate for your great review on your stay. It gives us a great pleasure to hear that you had such a wonderful experience during your stay with us. We sincerely appreciate your recommendation and we do look forward to welcoming you back to Hakone Kowakien TEN-YU in the near future. Hakone Kowakien TEN-YU

Responded June 03, 2019
Hakone Kowakien TEN-YU
10.0
Exceptional
Yoke from Singapore
Couple
Superior Room - Dinner at 6:00 PM Included
Stayed 2 nights in November 2019

Beautiful Hotel with Great Services!”

My husband and I had really enjoyed our stay at TEN-YU. The hotel is located on top of the mountain with amazing view. The room is spacious and nice with great view. The public onsens are superb especially the outdoor onsen facing the water fall. There is shutter bus service to the bus exchange and some attractions in Hakone. Dinner and the buffet breakfast have been awesome. We totally enjoyed our stay at TEN-YU. Highly recommended.

Reviewed December 03, 2019

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. Thank you for reviewing us and we appreciate your feedback. It is wonderful to find out that you have been satisfied with the room you stayed in. We are so pleased to read your comment that you liked our public bath facing the water fall and you enjoyed the breakfast and the dinner. The scenery always changes and you can see the different beautiful nature in every season. Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future. Hakone Kowakien TEN-YU

Responded December 06, 2019
Hakone Kowakien TEN-YU
10.0
Exceptional
Wileen from Singapore
Couple
Superior B
Stayed 3 nights in December 2018

Best Ryokan ever”

This ryokan is one of the best Ive ever stayed in. Albeit, the price is steep high. I feel that every penny was well spent. In-room onsen bathtub was not as good as other ryokans I stayed in. Water was not hot, and the bathtub was not nice or fancy, and the view was mediocre. But, the hotel public men & women onsen was amazing, they exchange genders every day, so do try both while you are there! The views are different and the style is different. Loved it. :) (I especially love the 2nd level modern one)

Reviewed January 10, 2019

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-yu. We appreciate for your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. And we are also very pleased that you enjoyed two public baths. The food menu will change every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-yu

Responded March 24, 2019
Hakone Kowakien TEN-YU
10.0
Exceptional
Hangfei from China
Couple
Superior B
Stayed 1 night in December 2018

Best view and room facilities”

1. Great view, on the top of mountain, fresh air, woods and it even has a private garden with small river and fall 2. Spacious room, and has mountain view. They have a bath tub on balcony so you can enjoy hot bath in your room with wonderful view. 3. The public hot bath area has excellent outdoor edgeless pool The only con is you have take a bus to go around the mountain road to get there which is quite easy to get car sick as it keeps turning circular.

Reviewed January 01, 2019

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Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate for your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear that you enjoyed open-air bath on the balcony in your room and our public bath with infinite horizon view. We look forward to welcoming you back in the near future. Hakone Kowakien TEN-YU

Responded May 23, 2019
Hakone Kowakien TEN-YU
10.0
Exceptional
Hill from Hong Kong SAR, China
Group
Maisonette
Stayed 2 nights in March 2018

Exceptional”

We were there with big group of family for two nights. Really enjoyed the hot sprint, big clean room and also the set meals at breakfast and dinner were amazing. Located on a hill, its better to rent a car to get around.

Reviewed March 03, 2019

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-yu. We appreciate for your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. And we are also very pleased that you enjoyed the food for dinner and breakfast. The food menu will change every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-yu

Responded March 24, 2019
Hakone Kowakien TEN-YU
9.6
Exceptional
Adrian from Malaysia
Couple
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in November 2019

Honeymoon Venue”

My experience at Hakone Kowakien TEN-YU was amazing. The room was luxurious, spacious, clean, comfy & that personal On-Sen tub at the balcony was breathtaking. Dinner was provided in utmost class with another level of fine dining Japanese style. They cater to your every need including your own Yumato for day wear & also pyjamas for night wear. They have 2 public on-sen that interchange male & female on alternate days, one was modern & the other was blending into nature. although you can't see Mt Fuji from the hotel but the experience they gave us was unforgettable. We will definitely come again & stay more than 1 night next time.

Reviewed December 02, 2019

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Thank you very much for staying at Hakone Kowakien Ten-Yu for your honeymoon. We appreciate your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are so pleased to read your comment that you enjoyed the two public baths. We are glad to hear that you liked open-air bath on the balcony and you enjoyed the dinner. Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future. Hakone Kowakien TEN-YU

Responded December 06, 2019
Hakone Kowakien TEN-YU
10.0
Exceptional
carol from Japan
Couple
Dinner Time 17:00- Superior Room with Open-Air Bath
Stayed 1 night in April 2022

The Best Hotel in hakone”

The view of the Mountain from the terrace is spectacular. and The lobby’s guests waiting area is nice too.There is a free refreshment at the lobby which is a nice gesture to welcome guests. The infinity bath is also amazing . I think there is no single negative side on this hotel.

Reviewed April 21, 2022

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Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your perfect rating to us and your kind comment encourages our staff members. It gives us a great pleasure to hear that you had such a wonderful experience during your stay with us.We are also glad to hear that you enjoyed open-air bath with infinite horizon view. The scenery always changes and you can see the different beautiful nature in every season. And we will continue our efforts to provide more comfortable stay. We look forward to welcoming you back in the near future. Hakone Kowakien TEN-YU

Responded April 27, 2022
Hakone Kowakien TEN-YU
10.0
Exceptional
Edward from United States
Solo traveler
Superior Room - Special Offer, Dinner at 6:00 PM Included
Stayed 2 nights in November 2019

Awesome Onsen”

Pros: Spacious room, complimentary shuttle to Gora station, open air bath in balcony of own room, excellent breakfast and complimentary coffee and iced teas in lobby throughout evening Cons: none!

Reviewed November 12, 2019

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Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your perfect rating to us. We are so glad to hear that you liked the room with open-air bath on the balcony and you enjoyed the breakfast buffet. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-Yu

Responded November 17, 2019
Hakone Kowakien TEN-YU
10.0
Exceptional
sarah from Israel
Couple
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in November 2019

Exceptional”

Wow, wow and wow again... Perfect hotel beautiful forest and nather... the room was huge with a nice hot spring bath. I wish we could have stayed more. The food was good and the staff was friendly and very helpful. .The best hotel i stayed in, ever.

Reviewed November 27, 2019

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us and your kind comment encourages our staff members. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear that you liked our hot spring bath and you enjoyed our food. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

Responded November 28, 2019
Hakone Kowakien TEN-YU
10.0
Exceptional
John from United States
Couple
Superior Room - Special Offer
Stayed 1 night in November 2019

Best hotel experience this year!”

This place is such great value for money! We're thinking about even canceling the rest of our trip and just coming back here. The teppanyaki dinner was also amazing, and their outdoor onsens are heaven on earth.

Reviewed December 03, 2019

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Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your wonderful review on your stay. We are so pleased to read your comment that you liked our outdoor onsens and you enjoyed the Teppan-yaki dinner. The scenery always changes and you can see the different beautiful nature in every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

Responded December 06, 2019
Hakone Kowakien TEN-YU
10.0
Exceptional
Nga from Hong Kong SAR, China
Couple
Superior Room - Special Offer
Stayed 2 nights in March 2020

Relax and enjoyable journey in Ten-yu”

The environment here is pretty. You can totally enjoy the nature and relax here. Service is nice. There are coffee machine everywhere. You can enjoy it anytime anywhere. It is sad that we cant have a walk to the hotel temple during our stay.

Reviewed March 10, 2020

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Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your perfect rating to us. We are so glad to hear that you liked our location and our service. However, we are sorry to hear that you were not able to have a walk to the temple in the garden due to the damage of typhoon. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment. Hakone Kowakien TEN-YU

Responded March 11, 2020
Hakone Kowakien TEN-YU
9.6
Exceptional
Alan from United States
Couple
Superior B
Stayed 1 night in April 2019

Quiet Luxury With a Killer View”

I knew our stay at TEN-YU was going to be nice, but it exceeded my expectations. The entire property, from the lobby to the garden, had this perfect blend of elegance and approachability. Sleek, contemporary decor and attentive staff contributed to the hotel's luxury factor, yet we never felt uncomfortable or unwelcome. The outdoor onsen overlooking the mountains was incredible, as was the private tub on our balcony. All in all, it was a pretty unforgettable experience.

Reviewed May 05, 2019

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Thank you for choosing to stay with us on your recent visit to Hakone. We much appreciate for your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear that you enjoyed our open-air onsen with infinite horizon view. The scenery always changes and you can see the different beautiful nature in every season. We look forward to welcoming you back in the near future. Hakone Kowakien TEN-YU

Responded May 15, 2019
Hakone Kowakien TEN-YU
9.6
Exceptional
gwantoro from Indonesia
Couple
Limited Time Offer - Dinner Time 17:30- Superior Room with Open-Air Bath
Stayed 1 night in October 2019

The best resort hotel so far”

The services of the staff is so damn good. They welcome us in the parking lot and help us bring our luggage. When you finish check in the staff show you all the facilities that the hotel has. The staff also ask us about our food for dinner, if there are allergies with Japanese food or not, ect. The room so fantastic, it has a mountain view, private bath, large and comfy bed. We felt that hotel is spoiling our honeymoon. At the end of the stay the staff also help is find a shuttle bus to get back to the station. What a marvelous hotel Ten Yu is.

Reviewed November 01, 2019

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Thank you very much for staying at Hakone Kowakien Ten-Yu for your honeymoon. We appreciate your great review on your stay. And our staff would like to thank you for your wonderful comment. It is wonderful to find out that you have been satisfied with the room you stayed in. And we are also very pleased that you had a great time in Hakone. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-Yu

Responded November 17, 2019
Hakone Kowakien TEN-YU
10.0
Exceptional
Kelly from Taiwan
Couple
Limited Time Offer - Dinner Time 17:30- Superior Room with Open-Air Bath
Stayed 2 nights in August 2019

Exceptional”

Stayed there for two nights. Dinner on the first night was great, but on the second night it was nothing memorable. If we knew it beforehand, we would have requested to have the same meal for two nights.

Reviewed September 06, 2019

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Thank you for choosing to stay with us on your recent visit to Hakone. We truly appreciate that you have shared your valuable comment with us. However, we apologize that we fell short of your expectations about dinner of the second night. Your feedback is very much appreciated and surely helps us to improve our service. We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations. Hakone Kowakien TEN-YU

Responded September 16, 2019
Hakone Kowakien TEN-YU
10.0
Exceptional
Korakot from Thailand
Family with young children
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in December 2019

Very nice hotel”

Love the hotel, very clean and new. A bit on the mountain. Dinner and breakfast are great

Reviewed December 14, 2019

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us. It is wonderful to find out that you have been satisfied with the dinner and the breakfast. The scenery always changes and you can see the different beautiful nature in every season. Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future. Hakone Kowakien TEN-YU

Responded December 17, 2019
Hakone Kowakien TEN-YU
10.0
Exceptional
Andrew from United States
Couple
Superior Room - Special Offer
Stayed 1 night in March 2020

Exceed Expectations ”

Everything was perfect. Great attention to details. Both onsens were beautiful! Room was a cool modern take on a traditional Ryokan. Food was outstanding. Very romantic and relaxing.

Reviewed March 06, 2020

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your high score and precious comment on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear that you liked the two public baths and you enjoyed our food. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

Responded March 07, 2020
Hakone Kowakien TEN-YU
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