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Interior view, The Queen at Chester Hotel, BW Premier Collection in Chester
Classic Double, The Queen at Chester Hotel, BW Premier Collection in Chester
a living room filled with furniture and a fire place, The Queen at Chester Hotel, BW Premier Collection in Chester
a living room filled with furniture and a staircase, The Queen at Chester Hotel, BW Premier Collection in Chester
a living room filled with furniture and a painting on the wall, The Queen at Chester Hotel, BW Premier Collection in Chester
Interior view, The Queen at Chester Hotel, BW Premier Collection in Chester
a room with a lot of different things in it, The Queen at Chester Hotel, BW Premier Collection in Chester

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8.4

Excellent

89 reviews

89 reviews

Breakfast5
Housekeeping3
See map

9

Exceptional

Location rating score

Exceptional location
Nearby landmarks
Chester Train Station 90 m
Ebenezer Baptist Church 240 m
Chester Beer and Wine 500 m
Lee Louise Limited 630 m
Grosvenor Park 670 m
Chester Quaker Meeting House 690 m
Boat House 820 m
Chester Visitors' Centre 820 m
Post Office 830 m
Pemberleys of Chester 830 m

The Queen at Chester Hotel, BW Premier Collection

City Road, Kilmorey park Area, Chester, United Kingdom, CH1 3AH - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Kilmorey park Area part of Chester, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Hawarden Airport. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and spa on-site.

Highlights

90 meters to public transportation

Front desk [24-hour]

Free Wi-Fi in all rooms!

Daily housekeeping

Daily housekeeping

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Pets allowed

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Fitness center

Spa

Check-in/out [express]

BBQ facilities

Cheaper than 97% of all properties in Chester in the last 24 hoursCompared to 317 Chester properties at Agoda for various dates
Value for money8.0
Location rating9.0

Rooms available at The Queen at Chester Hotel, BW Premier Collection

Superior Double
...
  • Room size: 16 m²/172 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Executive Twin
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Suite
...
  • Room size: 48 m²/517 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Standard Twin Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Executive Double
...
  • Room size: 23 m²/248 ft²
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices
Family Room with Double and Single Beds
...
  • Room size: 49 m²/527 ft²
  • Shower
  • 1 double bed and 1 single b...
Enter dates to see prices
King Suite
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Classic Double
...
  • Room size: 18 m²/194 ft²
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices
Standard Single Room
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 1 single bed
Enter dates to see prices
Classic Family
...
  • Room size: 22 m²/237 ft²
  • Shower and bathtub
  • 1 double bed and 1 single b...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Queen at Chester Hotel, BW Premier Collection?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Queen at Chester Hotel, BW Premier Collection?

For those who wish to drive their own cars, The Queen at Chester Hotel, BW Premier Collection has a car park that's close to the hotel. Parking is available for a fee of 15 GBP per day.

Is breakfast offered at The Queen at Chester Hotel, BW Premier Collection?

Start your mornings right, with the continental and buffet breakfast options offered at The Queen at Chester Hotel, BW Premier Collection. Adults can enjoy breakfast offered with an additional charge of 17 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at The Queen at Chester Hotel, BW Premier Collection?

The Queen at Chester Hotel, BW Premier Collection does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to The Queen at Chester Hotel, BW Premier Collection?

Chester Train Station is the closest train, metro, or bus station, about 90 m away from The Queen at Chester Hotel, BW Premier Collection.

What restaurants are nearby The Queen at Chester Hotel, BW Premier Collection?

Restaurants including Cafe Express, Metro Bar and The Kings Grill and Cocktail Lounge are popular in The Queen at Chester Hotel, BW Premier Collection’s neighborhood which is known as Kilmorey park Area.

What popular shopping places are close to The Queen at Chester Hotel, BW Premier Collection?

Located in the Kilmorey park Area area, The Queen at Chester Hotel, BW Premier Collection is close to great shopping choices like Chester Beer and Wine.

What are popular attractions near The Queen at Chester Hotel, BW Premier Collection?

Guests at The Queen at Chester Hotel, BW Premier Collection can easily visit Ebenezer Baptist Church located in the Kilmorey park Area area.

See map

Explore the neighborhood

What people love about The Queen at Chester Hotel, BW Premier Collection

  • 9.2

    Exceptional
    Staff 

    "The Queens is an excellent hotel, lovely helpful staff, nice clean rooms, great breakfast and so near the train station, we will return ."

    Lynne

    |

    November 9, 2022

  • 8.8

    Excellent
    Breakfast

    "Lovely breakfast, clean spacious room."

    Chelsea

    |

    October 26, 2020

  • 10

    Exceptional
    Location

    "Fantastic location as well!"

    Ho

    |

    August 8, 2022

Property ranking|Compared to 317 Chester properties
See all rankings
Location score
9/10
Service score
8.8/10
Cheapest price score
Value for money score
8/10
Better than
97
%
of Chester properties
Better than
97
%
of Chester properties
Better than
97
%
of Chester properties
Better than
96
%
of Chester properties
Overall rating:

8.4

Excellent
89 reviews
Cleanliness
8.6
Facilities
8.1
Location
9.0
Read all reviews >
What travelers say they love:
Hotel very nice great location, staff very friendly and help...
Simon from United Kingdom
Couple
More about The Queen at Chester Hotel, BW Premier Collection

More about The Queen at Chester Hotel, BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection

Enjoy all that Chester has to offer with a stay at The Queen at Chester Hotel, BW Premier Collection. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At The Queen at Chester Hotel, BW Premier Collection, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes.
Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the The Queen at Chester Hotel, BW Premier Collection.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All rooms at The Queen at Chester Hotel, BW Premier Collection are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. For a bit of entertainment, guests will find cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker is provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at The Queen at Chester Hotel, BW Premier Collection. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
Enjoy the countless activities offered at The Queen at Chester Hotel, BW Premier Collection. A relaxing end to every day is possible with a visit to the salon and spa. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area.


Reasons to stay here

Find rooms here that are cheaper than 97% of all other options in the city.
Compared to the city's accommodation options, this hotel scored higher than 97% of them for food and dining.
According to guests who stayed here, this hotel's room comfort is rated higher than 97% of other accommodations in Chester.

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Amenities and facilities

Excellent
Facilities

8.1

Most talked about facilities

Breakfast

1 mention

Car Park

1 mention

Languages spoken
  • English
  • Czech
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • Garden
  • Spa
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms
Getting around
  • Bicycle parking
  • Car park [charges apply]
  • Car park [nearby]
Available in all rooms
  • Bathtub
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Continental
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
Restaurants on site
Kings' Grill
  • Cuisine: British
  • Menu: Buffet

Location

City Road, Kilmorey park Area, Chester, United Kingdom, CH1 3AH
Excellent
Location

9

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Extras
  • Breakfast charge (unless included in room price)17 GBP
The property
  • Number of rooms 128
Parking
  • Daily parking fee15 GBP

Reviews of The Queen at Chester Hotel, BW Premier Collection from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.6
Facilities8.1
Location9.0
Service8.8
Value for money8.0
High score for Chester
Rating
9+ Exceptional (20)
8-9 Excellent (9)
7-8 Very Good (4)
6-7 Good (3)
<6 Below Expectation (5)
Time of the year
Mar - May (7)
Jun - Aug (11)
Sep - Nov (12)
Dec - Feb (11)
All guests (89)
All room types
All languages

Show reviews that mention 

Showing 41 verified guest comments
123
10.0
Exceptional
Christine from United Kingdom
Couple
Classic Single
Stayed 1 night in December 2019

Beautiful railway hotel”

Very good service from very friendly staff ..in particular a young man Declan went out of his way and went the extra mile to provide us with an answer to our query..showing a maturity beyond his years :-) . Thank you :-)

Reviewed January 03, 2020

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10.0
Exceptional
Hilary from United Kingdom
Group
Classic Family
Stayed 1 night in November 2019

Would definitely recommend this hotel everything was perfect from start to finish .”

The staff ,cleanliness , attention to detail and overall ambience were first class.

Reviewed November 09, 2019

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10.0
Exceptional
Juliet from United Kingdom
Solo traveler
Classic Double
Stayed 2 nights in February 2020

Superb location! Staff !”

Ive stayed here many times, everything from staff, rooms , breakfast, are superb wouldn’t stay anywhere else in Chester.

Reviewed August 25, 2020

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10.0
Exceptional
carole from United Kingdom
Couple
Stayed 1 night in December 2019

Lovely stay”

Had a lovely stay New Years Eve and the staff at this hotel are so very welcoming and nothing was too much trouble - had a very professional but caring feeling .

Reviewed January 02, 2020

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9.6
Exceptional
Wendy from United Kingdom
Family with young children
Standard Twin Room
Stayed 1 night in August 2021

Great value for an old querky hotel”

Really well presented hotel with loads of interesting things to see. It's a good age so a little tired in places but all adds to the character. Friendly and helpful staff go the extra mile and ensures everyone feels welcome. Would recommend getting a deal including breakfast or it's £10pp and books up quickly. Will definitely return when visiting Chester again

Reviewed August 07, 2021

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9.6
Exceptional
Anthony
Couple
Standard Double Room
Stayed 1 night in March 2019

Chester”

We have stayed here a couple times great location right next to station but zero train noise! Easy walk to the town. Two great pubs restaurant within 5 mins and also Siam. Excellent friendly staff attentive,unobtrusive and know what there doing and get on with it without being told!

Reviewed March 29, 2019

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10.0
Exceptional
James from United Kingdom
Couple
DOUBLE CLASSIC - ROOM ONLY
Stayed 1 night in March 2020

Nice place ”

Everything good staff room.... The only thing I'd say is for them to update the TV's.....

Reviewed March 21, 2020

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10.0
Exceptional
Lee from United Kingdom
Couple
Stayed 1 night in February 2020

Birthday weekend ”

Excellent hotel very friendly staff nothing was too much trouble and even received a free upgrade

Reviewed February 03, 2020

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8.8
Excellent
Mark from United Kingdom
Couple
Stayed 1 night in July 2020

Comfortable Stay as usual”

We stayed here a few times before COVID 19 and this time too the staff were as polite and professional as ever. The cleanliness of the rooms were as good as ever too (most of them are more spacious than a room you would get at one of the well known budget brands). There is a good selection of pillows and the bed is firm but not too firm and we slept very well as we have always done here. Location is perfect next to the railway station and no more than a 15 minute walk into the centre of Chester. Just be aware currently the restaurant and bar facilities are closed. We paid for breakfast thinking the main restaurant would be open but instead got a breakfast bag of oats, a croissant a breakfast bar and a carton of orange juice for around £12 each. I can highly recommend the buffet breakfast when open but during COVID 19 we would not pay for the "bag in a room" again. Other thing to note, parking would cost you £15 Mon-Sat to stay on the car park at the back of the hotel but was free on the street as we stayed Sunday night. Also not aware of air con in this room although it might be that we just didn't look hard enough as we did not need it the night we stayed.

Reviewed July 14, 2020

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8.8
Excellent
DAVID from United Kingdom
Couple
DOUBLE CLASSIC - ROOM ONLY
Stayed 2 nights in March 2020

Very clean hotel with friendly staff”

The location is superb being very close to the town centre, with many pubs and restaurants, the staff were really helpful and friendly, our room was very clean and comfortable,. We were told we could get in our rooms at 3pm but when we arrived they told us it’s 4pm but were more than happy to look after our luggage and even took it to the room for us. They do not have their own car park, but I recommend to park in the station car park which is just round the corner for £8.00 a day.

Reviewed March 02, 2020

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9.6
Exceptional
Nikki from United Kingdom
Couple
DOUBLE CLASSIC - ROOM ONLY
Stayed 2 nights in March 2020

Great break away had a lovely time”

The staff were very helpful and professional

Reviewed March 22, 2020

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9.2
Exceptional
Lesli from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in September 2021

Lesli ”

The hotel is excellent the staff are helpful and friendly. The breakfast is briiant value

Reviewed September 24, 2021

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8.8
Excellent
Alison from United Kingdom
Family with young children
Executive Twin
Stayed 1 night in August 2021

Beautiful and central ”

Much better experience than anticipated. Room was spacious and quiet. We didn’t use the bar and restaurant as we had a small child with us and it didn’t seem appropriate. Only small issue was the bin in the bathroom hadn’t been emptied and there was a very smelly nappy left there.

Reviewed August 25, 2021

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9.2
Exceptional
Aimie from United Kingdom
Couple
Stayed 1 night in February 2020

Exceptional”

Having to pay for parking was a shock £15

Reviewed February 09, 2020

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8.8
Excellent
Chelsea from United Kingdom
Group
Classic Family
Stayed 1 night in October 2020

Great hotel”

Lovely breakfast, clean spacious room.

Reviewed October 26, 2020

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8.4
Excellent
Gage from United Kingdom
Couple
Classic Double
Stayed 2 nights in July 2020

Lovely hotel ”

The hotel was so posh and the room was huge! Came with a king sized bed tv and a jacuzzi bath tub I’m sure the facilities are great to but due to COVID nothing was open

Reviewed July 09, 2020

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8.4
Excellent
stephen from United Kingdom
Couple
Stayed 1 night in May 2019

Good hotel ”

My second time at this hotel , good rooms , good breakfast and good staff .

Reviewed March 24, 2020

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7.6
Very good
Simon from United Kingdom
Couple
DOUBLE EXECUTIVE - ROOM ONLY
Stayed 1 night in February 2020

Great location ”

Hotel very nice great location, staff very friendly and helpful. Breakfast was a bit crazy an very busy but staff dealt with this very well

Reviewed February 23, 2020

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7.2
Very good
jane from United Kingdom
Business traveler
Classic Double
Stayed 1 night in March 2020

Very good”

Very good. Should state parking extra cost. Difficult to check out 6.20am in the morning. Had to wait for staff at Reception

Reviewed March 04, 2020

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6.4
Good
Stephanie from United Kingdom
Family with young children
Executive Twin
Stayed 2 nights in November 2021

Disappointed this time”

Stayed before and rated it highly. It may be our room but this time mattresses had collapsed, staff misinformed us that there were no cot beds and a number of other issues. Also a real shame a delay in coal order for winter fires which I heard many guests comment on - they explained order delays but there is always a work around. We may have just been unlucky with our beds. We were given a part refund and staff said they would sort issues for future guests. So there’s hope. It’s still a lovely hotel overall and rooms beautifully decorated.

Reviewed November 28, 2021

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123
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