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Halong Pearl Hotel
Halong Pearl Hotel
Halong Pearl Hotel
Halong Pearl Hotel
Halong Pearl Hotel
Halong Pearl Hotel
Halong Pearl Hotel

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7.1

Very good

110 reviews

110 reviews

Housekeeping3
Breakfast1
See map

8.2

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Bai Chay Bridge 3.0 km
Dong Thien Cung 4.8 km
Dau Go Gotto 5.2 km
Hon Ga Choi Island 6.9 km
Soi Sim Island 11.8 km
Sung Sot Cave 13.0 km
Luon Caves 15.7 km
Cua Van Fishing Village 18.0 km
Nearby landmarks
Dau Go Cave 170 m
Castaway Island 170 m
Quảng trường Mặt Trời 490 m
Núi Bãi Cháy 600 m
Bai Chay Beach 630 m
Bai Chay Tourist Wharf 1.1 km
Sun World Ha Long Complex 1.1 km
Sun World Ha Long Park 1.2 km
Dragon Park 1.2 km
Ha Long Queen Cable Car 1.2 km

Halong Pearl Hotel

162 Ha Long Road, Bai Chay Beach, Halong City, Quang Ninh Province, Ha Long, Hạ Long, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Ha Long, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sung Sot Cave. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Inside city center

Check-in [24-hour]

Airport transfer

630 meters to the beach

Currency exchange

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Fitness center

Tennis court

Check-in/out [express]

Luggage storage

Cheaper than 92% of all properties in Hạ Long in the last 24 hoursCompared to 779 Hạ Long properties at Agoda for various dates
Value for money7.0
Location rating8.2
Nearest airportCat Bi International Airport (HPH)
Distance to airport35.7 km

Rooms available at Halong Pearl Hotel

Double or Twin Room
...
  • Room size: 28 m²/301 ft²
  • Sea view
  • 1 double bed and 2 single b...
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Superior Double or Twin Room
...
  • Room size: 30 m²/323 ft²
  • Partial sea view
  • 1 queen bed or 2 single bed...
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Deluxe Double or Twin Room
...
  • Room size: 32 m²/344 ft²
  • Partial sea view
  • 2 single beds or 1 queen be...
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Premium Double or Twin Room
...
  • Room size: 32 m²/344 ft²
  • Partial sea view
  • 2 single beds or 1 queen be...
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Panoramic Double Room Single Use
...
  • Room size: 28 m²/301 ft²
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Suite
...
  • Room size: 68 m²/732 ft²
  • 1 king bed
Enter dates to see prices
Deluxe Double or Twin Room(2 Large Twin Beds and 1 Queen Bed)
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
Panoramic Double Room Single Use(2 Large Twin Beds)
...
  • Room size: 28 m²/301 ft²
Enter dates to see prices
Double Bed Room with Panoramic View
...
  • Room size: 28 m²/301 ft²
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Superior 1 Twin Bed
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Halong Pearl Hotel?

    Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Halong Pearl Hotel?

    Halong Pearl Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Halong Pearl Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Hạ Long with private transportation, the hotel can arrange taxi service.

    Is breakfast offered at Halong Pearl Hotel?

    Wake up to a great buffet breakfast at Halong Pearl Hotel.

    What is the smoking policy at Halong Pearl Hotel?

    Halong Pearl Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What restaurants are nearby Halong Pearl Hotel?

    Halong Pearl Hotel is located in Ha Long, famous for good restaurants such as Nha Hang Hong Hanh, Oriental Lotus Restaurant - Buffet Sen A Dong and Cafe Nam Phong.

    What popular shopping places are close to Halong Pearl Hotel?

    Halong Pearl Hotel is located in Ha Long area which features shopping places such as Bai Chay Commercial Center.

    What are popular attractions near Halong Pearl Hotel?

    Guests at Halong Pearl Hotel can easily visit Sun World Ha Long Park, Dragon Park and Quảng trường Mặt Trời located in the Ha Long area.

    What popular beaches are close to Halong Pearl Hotel?

    Guests at Halong Pearl Hotel can easily visit Bai Chay Beach in the Ha Long area.

    What popular natural sightseeing spots are close to Halong Pearl Hotel?

    Halong Pearl Hotel is located in the Ha Long area, which is famous for natural sightseeing destinations such as Dau Go Cave and Núi Bãi Cháy.

    Show more questions
    See map

    Explore the neighborhood

    What people love about Halong Pearl Hotel

    • 9.2

      Exceptional
      Cleanliness

      "Very comfortable hotel and clean rooms just next to Novotel hotel."

      Stanley

      |

      December 2, 2019

    • 7.2

      Very good
      Spaciousness

      "Good size room, comfortable bed."

      Gemma

      |

      January 4, 2019

    • 7.2

      Very good
      Staff 

      "The staff were super helpful, with good English skills."

      Gemma

      |

      January 4, 2019

    Property ranking|Compared to 779 Hạ Long properties
    See all rankings
    Cheapest price score
    Room comfort score
    6.4/10
    Location score
    8.2/10
    Room size
    31 sqm.
    Better than
    92
    %
    of Hạ Long properties
    Better than
    90
    %
    of Hạ Long properties
    Better than
    84
    %
    of Hạ Long properties
    Bigger than
    83
    %
    of Hạ Long properties
    Overall rating:

    7.1

    Very good
    110 reviews
    Cleanliness
    7.1
    Facilities
    6.4
    Location
    8.2
    Read all reviews >
    More about Halong Pearl Hotel

    More about Halong Pearl Hotel

    Halong Pearl Hotel

    Be sure to have a more relaxing time while you're in Hạ Long with a stay at Halong Pearl Hotel, with it location right in the city center that reduces travel and stress.
    At Halong Pearl Hotel, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Hạ Long is made even more convenient with the taxi services available at the hotel.
    For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Halong Pearl Hotel.
    For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
    All rooms at Halong Pearl Hotel are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker and mini bar are provided in some guestrooms.
    Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer and toiletries available in some guest bathrooms.


    Dining and things to do

    Every day at Halong Pearl Hotel begins with a delicious complimentary breakfast. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
    Enjoy the countless activities offered at Halong Pearl Hotel. A relaxing end to every day is possible with a visit to the massage, hot tub, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
    Challenge your travel group members or other guests to competitive fun, with the hotel's tennis court and golf course on site. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


    Dining and things to do

    Every day at Halong Pearl Hotel begins with a delicious complimentary breakfast. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
    Enjoy the countless activities offered at Halong Pearl Hotel. A relaxing end to every day is possible with a visit to the massage, hot tub, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
    Challenge your travel group members or other guests to competitive fun, with the hotel's tennis court and golf course on site. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


    Around the property

    An array of attractions are a must-see while visiting Hạ Long. Don't forget to stop by the most iconic landmark in the area, the famous Dau Go Gotto just 5.1 km away. An island is the ultimate getaway, and you can find yourself on one at Hon Ga Choi Island which is just 6.8 km away.


    Reasons to stay here

    Find rooms here that are cheaper than 91% of all other options in the city.
    Compared to the city's accommodation options, this hotel scored higher than 90% of them for food and dining.
    According to guests who stayed here, this hotel's room comfort is rated higher than 89% of other accommodations in Hạ Long.

    Amenities and facilities
    Good
    Facilities

    6.4

    Most talked about facilities

    Swimming Pool

    4 mentions

    Breakfast

    3 mentions

    Housekeeping

    3 mentions

    Taxi

    2 mentions

    Languages spoken

    • English
    • Chinese [Cantonese]
    • Vietnamese

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Garden
    • Golf course [on-site]
    • Hot tub
    • Massage
    • Sauna
    • Spa
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Tennis court

    Dining, drinking, and snacking

    • Alternative meal arrangement
    • Bar
    • Breakfast [free]
    • Coffee shop
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Gift/souvenir shop
    • Heating in public area
    • Ironing service
    • Laundromat
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Shops
    • Smoke-free property
    • Smoking area

    For the kids

    • Family room

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Soundproof rooms

    Getting around

    • Airport transfer
    • Bicycle parking
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Taxi service

    Available in all rooms

    • Air conditioning
    • Coffee/tea maker
    • Desk
    • Free bottled water
    • Hair dryer
    • Heating
    • In-room safe box
    • Mini bar
    • Non-smoking
    • Refrigerator
    • Satellite/cable channels
    • Seating area
    • Shower
    • Telephone
    • Toiletries
    Food and dining
    Breakfast options
    • Asian
    Restaurants on site

    Century Restaurant

    • Cuisine: Asian, Chinese, European
    Location
    162 Ha Long Road, Bai Chay Beach, Halong City, Quang Ninh Province, Ha Long, Hạ Long, Vietnam
    Excellent
    Location

    8.2

    Airports

    • Cat Bi International Airport (HPH)
      35.7 km

    Public transportation

    • Halong Train Station
      4.0 km

    Hospital or clinic

    • Bệnh viện Quốc tế Hạ Long
      2.8 km

    Shopping

    • Bai Chay Commercial Center
      1.7 km

    Cash withdrawal

    • ATM on-site
    What's nearby

    Popular landmarks

    • Bai Chay Bridge
      3.0 km
    • Dong Thien Cung
      4.8 km
    • Dau Go Gotto
      5.2 km
    • Hon Ga Choi Island
      6.9 km
    • Soi Sim Island
      11.8 km
    • Sung Sot Cave
      13.0 km
    • Luon Caves
      15.7 km
    • Cua Van Fishing Village
      18.0 km

    Nearby landmarks

    • Dau Go Cave
      170 m
    • Castaway Island
      170 m
    • Quảng trường Mặt Trời
      490 m
    • Núi Bãi Cháy
      600 m
    • Bai Chay Beach
      630 m
    • Bai Chay Tourist Wharf
      1.1 km
    • Sun World Ha Long Complex
      1.1 km
    • Sun World Ha Long Park
      1.2 km
    • Dragon Park
      1.2 km
    • Ha Long Queen Cable Car
      1.2 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-5 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 6 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • All credit card transaction at the property will be charged in VND.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until11:00

    The property

    • Non-smoking rooms/floorsyes
    • Number of bars/lounges01
    • Number of floors12
    • Number of restaurants01
    • Number of rooms 160
    • Year property opened2005
    • Most recent renovation2018

    Reviews of Halong Pearl Hotel from real guests

    Provided by verified guests of Agoda
    7.1
    /
    10
    Cleanliness7.1
    Facilities6.4
    Location8.2
    Room comfort and quality6.4
    Service6.9
    Value for money7.0
    High score for Hạ Long
    Rating
    9+ Exceptional (8)
    8-9 Excellent (5)
    7-8 Very Good (11)
    6-7 Good (13)
    <6 Below Expectation (27)
    Time of the year
    Mar - May (21)
    Jun - Aug (19)
    Sep - Nov (13)
    Dec - Feb (11)
    All guests (110)
    All room types
    All languages

    Show reviews that mention 

    Showing 64 verified guest comments
    1234
    9.7
    Exceptional
    Jim from United States
    Solo traveler
    Deluxe Double or Twin Room
    Stayed 1 night in January 2011

    Nice hotel with a great view of Halong Bay”

    Excellent location, nice staff

    The Halong Pearl Hotel is located in a convenient area of Halong Bay. There are geat views of the Bay and the market is within a reasonable walking distance.

    Reviewed February 02, 2011

    See room deals

    8.0
    Excellent
    David from United States
    Solo traveler
    Deluxe Double or Twin Room
    Stayed 1 night in March 2012

    Really nice place, really nice people”

    Location, price, people

    it's important to tell your taxi driver that this is right next to the novotel! there are too many hotels with the word "halong" at the beginning for every cab driver to know just which one you mean, but the novotel is just next door and the drivers all know it. once you're at the halong pearl, you'll be in good shape. delightful!

    Reviewed April 13, 2012

    See room deals

    9.0
    Exceptional
    Joy from Australia
    Group
    Deluxe Double or Twin Room
    Stayed 2 nights in June 2012

    Good location”

    Nice pool

    the hotel was walking distance from the boats and the town as well as the beach and the night market. enjoyed our few nights there except the first morning was incredibly noisy with a bus load of guests leaving early but the next morning was ok and the pool is lovely but you have to walk out the front of the hotel and go around as there is no exit at the back. the rooms were a good size and the view is beautiful.

    Reviewed July 19, 2012

    See room deals

    8.7
    Excellent
    Shiino from Japan
    Family with young children
    Premium Double or Twin Room
    Stayed 2 nights in January 2009

    thanks”

    beach side
    transportation from hanoi

    general services are so nice but the transportation from your hotel to hanoi was terible. the departure ofmicrobus to hanoi set uped by the hotel were a hour delayed to scheduled and after the bus stayed at some restaurant for other guest a hour...I had to wait for a hour ...crazy bus schedule...hotel did not give me anyinformation befor checking out the hotel...

    Reviewed February 08, 2009

    See room deals

    9.0
    Exceptional
    Gianroberto from Italy
    Couple
    Deluxe Double or Twin Room
    Stayed 1 night in March 2011

    Hotel pleasant for services”

    hotel quality

    we have been in this hotel for 2 night in march 2011 and it was very pleasant staying in this hotel for rooms, services and position. the staff was very kind.

    Reviewed April 07, 2011

    See room deals

    7.2
    Very good
    Gemma from United Kingdom
    Group
    Stayed 1 night in January 2019

    Good value - a little dated”

    Good size room, comfortable bed. The staff were super helpful, with good English skills. Given the price, I would recommend the hotel to others, but I do think the location is a little run down, and the hotel itself is dated, leaving you with a feeling that it could be cleaner.

    Reviewed January 05, 2019

    See room deals

    "Dear Gemma, Warm greetings from Halong Pearl Hotel! Thank you very much for choosing to stay with Hanoi Hotel and kindly taking the time to share your wonderful feedback. It is our pleasure to be a part of your good trip. We are looking forward to welcoming you back. Sincerely, General Manager."

    Responded July 22, 2020
    Halong Pearl Hotel
    9.6
    Exceptional
    Yuichi from Japan
    Couple
    Stayed 1 night in October 2018

    Great service!”

    Hotel staff served some fruits for us while we went out! Hotel was so clean and breakfast was so nice!

    Reviewed October 10, 2018

    See room deals

    Dear Yuichi, Warm greetings from Halong Pearl Hotel, Thank you very much for choosing Halong Pearl Hotel for your stay. Based on your comment, it was actually a compliment. And we assume that there was a system error in your rating for us. Wonder if you could kindly check again and adjust your rating score accordingly. We'd like to thank you so much and we continue improving our service so that you can always enjoy staying with us. Look forward to welcoming you back soon Sincerely, General Manager.

    Responded August 04, 2020
    Halong Pearl Hotel
    9.2
    Exceptional
    Stanley from Singapore
    Couple
    Stayed 1 night in November 2019

    Exceptional”

    Very comfortable hotel and clean rooms just next to Novotel hotel.

    Reviewed December 02, 2019

    See room deals

    Dear Value Guest! Warmest greetings from Halong Pearl Hotel! Thank you very much for kindly taking the time to write your good review. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory, and are very much grateful for your rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to Halong Pearl hotel soon. Sincerely, General Manager.

    Responded December 02, 2019
    Halong Pearl Hotel
    7.7
    Very good
    David from Australia
    Business traveler
    Stayed 3 nights in August 2011

    Comfortable hotel for business”

    Substantial view over Ha Long Bay, convenient to restaurants, souvenir shops and Novotel

    Very welcoming and attentive staff who proactively relocated my room to improve wifi access and promptly arranged repair of downed internet line the next day. Adequate breakfast buffet and dining facilities though limited non-Vietnamese options. Large pool and tennis court and an untested massage service. Comfortable rooms through rather firm mattresses. Easy walking distance to a large range of inexpensive Vietnamese seafood restaurants, plus basic Japanese/Korean and Italian restaurants. The location of the Novotel next door provides an easy 'escape' from Viet Nam and great buffet dinner when required!

    Reviewed August 27, 2011

    See room deals

    6.3
    Good
    Rowena from New Zealand
    Business traveler
    Stayed 1 night in July 2013

    Very nice hotel with good views”

    Central location convenience clean views are good

    Overnighter pleasant only stayed one night prior to boat trip in Halong bay. View was awesome from room. Would be better with a balcony.

    Reviewed August 11, 2013

    See room deals

    6.8
    Good
    Daniella from Canada
    Group
    Deluxe Double or Twin Room
    Stayed 2 nights in May 2017

    Nice hotel, terrible staff”

    The hotel itself was fairly nice, but that staff were awful. They tried to rip us off on numerous occasions for excursions and taxis. For instance, would send you out of your way in a taxi to make more money and when you would try to talk to them they would rudely interrupt you by picking up the phone and talking. Overall good location, but if possible highly recommend staying elsewhere. Unfortunately the staff ruins this hotel.

    Reviewed May 25, 2017

    See room deals

    6.0
    Tsz from United Kingdom
    Solo traveler
    Deluxe Double or Twin Room
    Stayed 1 night in December 2011

    Nice room ”

    Cozy room but service has to be improved

    We stayed one night at this hotel after a day on the boat. The room is cozy and clean but the hotel staff is not very friendly. We want to make a call to confirm the pick up time back to town. Since the driver speaks vietnamese, we asked the hotel staff to help making a call for us. They weren't willing to help us much and wanted to charge us for that. We were shocked. At the end we went to a restaurant and asked the waiter for translating.

    Reviewed January 08, 2012

    See room deals

    5.0
    Joseph from Australia
    Couple
    Stayed 8 nights in April 2014

    Not a "Westerners Hotel".”

    Views and Ha Long Bay.

    Hotel has potential. However lake of English does not make it attractive to Westerners. Inability of CHEF to cook poached or boiled eggs was disappointing.I ended up being annoyed with items on menu - NO HAVE OR NO CAN DO ! Such as, Cream Caramel on menu - no have. Picked f cocktails from menu - no can do ! Pool was not operating. Best was the bell boys.

    Reviewed April 11, 2014

    See room deals

    5.7
    Dat from Australia
    Family with young children
    Deluxe Double or Twin Room
    Stayed 2 nights in April 2012

    Not as expected”

    None

    Walking in may be a 4 star hotel but staying there it does not feel like 4 star. Room and generally the hotel looks outdated, an upgrade is due. The swimming pool was out of service during our stay. Staff can be more cheerful and make guest feel more welcom. We had 2 boys a 4 and 5 year old and was charged $10 per night for the second child. Buffet breakfast was ok.

    Reviewed April 21, 2012

    See room deals

    4.7
    Howard from United Kingdom
    Couple
    Stayed 3 nights in April 2011

    An ordinary hotel without much warmth”

    The barman in the 12 floor bar

    The hotel was very ordinary, without atmosphere. The pool looked dirty and was not ready to receive visitors. No cushions for the loungers. The restaurant in a morning was heaving with visitors who looked as though they were just calling at the hotel for breakfast, this was a very unpleasant experience. The room was ok but nothing special. The one saving grace was the barman in the 12th floor bar. He was a very friendly and welcoming man.

    Reviewed May 06, 2011

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    4.8
    Viktoria from Hungary
    Group
    Stayed 1 night in July 2017

    "Okay"”

    However we had a reservations online they said the hotel is full so we got a different room where the bathroom was moldy. So we had to wait in that room for the staff to clean it. All in all after an hour we got a better room at the end thanks to the reception manager who was really helpful and nice.

    Reviewed July 05, 2017

    See room deals

    Dear Value Guest, Warm greetings from Halong Pearl Hotel! Thank you so much for review about Halong Pearl Hotel. We are very pleased to learn you had some good experience with us. However, we regret we could not achieve 100% of your satisfaction. This gives us an opportunity to thrive even harder to provide our guests with consistently excellent services. We'd like to ensure that your next stay with Halong Pearl Hotel will be a better one. Awaiting to welcome you back soon. Sincerely, General Manager."""

    Responded August 04, 2020
    Halong Pearl Hotel
    6.0
    JAEYOUNG from New Zealand
    Family with teens
    Deluxe Double or Twin Room
    Stayed 1 night in January 2015

    three stars hotel ”

    location location location

    The staffs were not very professional. The room was pretty old and not very clean. I wouldn't stay there again.

    Reviewed February 04, 2015

    See room deals

    2.8
    RAPHAEL from Switzerland
    Family with teens
    Stayed 1 night in August 2018

    So disappointing”

    This hotel is definitely not up to the current standards, the building is old and cracking, the staff is nice but feels depressed about the hotel itself, the breakfast is the worst I have experienced in Vietnam (bad coffee, dry bread and cereals, that's it !), I was given a smoking room although travelling with kids... Will not go there again.

    Reviewed September 20, 2018

    See room deals

    Dear Raphael, Warm greetings from Halong Pearl Hotel! Thank you so much for taking the time to write your good review about Halong Pearl Hotel. We are sorry that you did not have good experience with us. However, this gives us an opportunity to thrive even harder to provide our guests with consistently excellent services. We ensure that you'll have a lot better stay with Hanoi Hotel on your next visit. Awaiting to welcome you back soon. Sincerely, General Manager."

    Responded August 04, 2020
    Halong Pearl Hotel
    4.4
    David from Australia
    Solo traveler
    Stayed 5 nights in March 2018

    Had to make urgent phone call and it Coast me $60.they would not compromise it with me. ”

    Very rude staff.none new any English at all, like talking to a brick wall.

    Reviewed March 23, 2018

    See room deals

    Dear Mr David, Warm greetings from Halong Pearl Hotel! Thank you so much for review about Halong Pearl Hotel. We are very pleased to learn you had some good experience with us. However, we regret we could not achieve 100% of your satisfaction. This gives us an opportunity to thrive even harder to provide our guests with consistently excellent services. We'd like to ensure that your next stay with Halong Pearl Hotel will be a better one. Awaiting to welcome you back soon. Sincerely, General Manager."""

    Responded August 04, 2020
    Halong Pearl Hotel
    8.0
    Excellent
    CHAU from Vietnam
    Family with young children
    Stayed 1 night in September 2018

    Ok with the price /quality”

    Ok

    Reviewed October 08, 2018

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    Dear Cháu Warm greetings from Halong Pearl Hotel, Thank you very much for choosing Halong Pearl Hotel for your stay. Based on your comment, it was actually a compliment. And we assume that there was a system error in your rating for us. Wonder if you could kindly check again and adjust your rating score accordingly. We'd like to thank you so much and we continue improving our service so that you can always enjoy staying with us. Look forward to welcoming you back soon Sincerely, General Manager.

    Responded August 04, 2020
    Halong Pearl Hotel
    1234
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