Halong Silversea Cruise
Halong Silversea Cruise
Halong Silversea Cruise
Halong Silversea Cruise
Halong Silversea Cruise
Halong Silversea Cruise
Halong Silversea Cruise

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8.7

Excellent

354 reviews

354 reviews

Food & Dining26
Housekeeping25
View7
See map

8.9

Excellent

Location rating score

Excellent location
Parking
Available
Popular landmarks
Dong Thien Cung 4.0 km
Dau Go Gotto 4.4 km
Hon Ga Choi Island 6.0 km
Bai Chay Bridge 9.6 km
Soi Sim Island 12.8 km
Sung Sot Cave 14.6 km
Cua Van Fishing Village 19.4 km
Luon Caves 21.1 km
Nearby landmarks
Tuan Chau International Tourist Island 880 m
Tuan Chau Harbour 970 m
Tuan Chau Beach 1.0 km
Bikini Island Beach 1.3 km
Paradise Bay Beach 1.8 km
Lao Cau Islet 2.8 km
Mui Bo Re So Islet 3.8 km
Dong Thien Cung 4.0 km
Heavenly Palace Cave 4.0 km
Dau Go Gotto 4.4 km
Boat/cruise

Halong Silversea Cruise

Tuan Chau Island, Hạ Long, Vietnam - See map

Conveniently situated in the Tuan Chau Island part of Hạ Long, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sung Sot Cave. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

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Highlights

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Excellent food & dining

Air conditioning

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Temperature check for guests and staff
See all amenities
Preventative Equipment
Hand sanitizer

Facilities

Front desk [24-hour]

Car park

Shuttle service

Free Wi-Fi in all rooms!

Spa

Swimming pool [outdoor]

BBQ facilities

Luggage storage

Value for money8.5
Distance to city center1 km
Location rating8.9
Nearest airportCat Bi International Airport (HPH)
Distance to airport29.1 km

Rooms available at Halong Silversea Cruise

Exceptional
Room comfort & quality

9.7

Deluxe Single Room
...
  • Room size: 16 m²/172 ft²
  • Sea view
  • 1 queen bed
Enter dates to see prices
Premium Double or Twin Room - 2 Days 1 Night
...
  • Room size: 18 m²/194 ft²
  • Sea view
  • 1 double bed
Enter dates to see prices
Deluxe Double or Twin Room - 3 Days 2 Nights on Boat
...
  • Room size: 16 m²/172 ft²
  • Sea view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Deluxe Double or Twin Room - 2 Days 1 Night
...
  • Room size: 16 m²/172 ft²
  • Sea view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Deluxe Family Room - 2 Days 1 Night
...
  • Room size: 22 m²/237 ft²
  • Sea view
  • 1 single bed and 1 semi dou...
Enter dates to see prices
Suite with Balcony (Free Two-way Transfer Service) - 3 Days 2 Nights
...
  • Room size: 18 m²/194 ft²
  • Sea view
  • 1 queen bed
Enter dates to see prices
Premium Double or Twin Room (Free Two-way Transfer Service) - 3 Days 2 Nights
...
  • Room size: 18 m²/194 ft²
  • Sea view
  • 1 double bed or 2 single be...
Enter dates to see prices
Deluxe Family Room (Free Two-way Transfer Service) - 3 Days 2 Nights
...
  • Room size: 22 m²/237 ft²
  • Sea view
  • 1 single bed and 1 double b...
Enter dates to see prices
Suite with Balcony - 3 Days 2 Nights
...
  • Room size: 25 m²/269 ft²
  • Ocean view
  • 1 queen bed
Enter dates to see prices
Premium Double or Twin Room - 3 Days 2 Nights
...
  • Room size: 18 m²/194 ft²
  • Sea view
  • 1 queen bed or 2 single bed...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Halong Silversea Cruise?

Check-in is from 12:00 PM, and check-out is until 09:30 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The cruise offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Halong Silversea Cruise?

A stay at Halong Silversea Cruise also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the cruise. For those who wish to drive their own cars, Halong Silversea Cruise has a car park right on site for maximum convenience. If you're looking for an easy way to get around Hạ Long with private transportation, the cruise can arrange both taxis or car rental.

Is breakfast offered at Halong Silversea Cruise?

Wake up to a great continental breakfast at Halong Silversea Cruise.

What are my dining options at Halong Silversea Cruise?

Halong Silversea Cruise features an on-site restaurant for your dining convenience.

What is the smoking policy at Halong Silversea Cruise?

Halong Silversea Cruise does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Halong Silversea Cruise?

Restaurants including 1958 Restaurant and Sandy Bay Beach Bar & Restaurant are popular in Halong Silversea Cruise’s neighborhood which is known as Tuan Chau Island.

What are popular attractions near Halong Silversea Cruise?

Halong Silversea Cruise’s location in the Tuan Chau Island neighborhood makes it close to famous attractions including Halong Pearl Museum.

What popular beaches are close to Halong Silversea Cruise?

Halong Silversea Cruise’s Tuan Chau Island neighborhood also includes Bikini Island Beach, Tuan Chau Beach and Paradise Bay Beach.

What popular natural sightseeing spots are close to Halong Silversea Cruise?

Halong Silversea Cruise’s nearby natural sights include Heavenly Palace Cave located in the same Tuan Chau Island area.

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See map

Explore the neighborhood

What people love about Halong Silversea Cruise

  • 7.6

    Very good

    "I had booked this cruise as a gift for my parents, it was a great stay."

    supritha

    |

    December 27, 2019

  • 10

    Exceptional
    Staff 

    "Room is clean, staffs are helpful and very polite."

    Yan

    |

    December 25, 2019

  • 8.8

    Excellent
    Spaciousness

    "Big rooms, comfortable bed."

    POLLY

    |

    November 27, 2019

Property ranking|Compared to 779 Hạ Long properties
See all rankings
Room comfort score
9.7/10
Location score
8.9/10
Cleanliness score
8.8/10
Service score
8.9/10
Better than
99
%
of Hạ Long properties
Better than
92
%
of Hạ Long properties
Better than
91
%
of Hạ Long properties
Better than
90
%
of Hạ Long properties
Overall rating:

8.7

Excellent
354 reviews
Cleanliness
8.8
Facilities
8.3
Location
8.9
Read all reviews >
What travelers say they love:
The cruise is nice, clean, useful staff.
Ly from Vietnam
Group
More about Halong Silversea Cruise

More about Halong Silversea Cruise

Halong Silversea Cruise

Learn the meaning of a genuinely relaxing holiday and indulge yourself in all that Hạ Long has when you stay at Halong Silversea Cruise.
At Halong Silversea Cruise, guests are bound to have a stress-free stay. Keep up with all your communications easily with the cruise's free Wi-Fi. Taxi, car hire and shuttle services provided by the cruise make exploring Hạ Long even more convenient. Guests can enjoy convenient available parking right at the cruise.
Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the cruise's ticket service and tours. Packing light is possible at Halong Silversea Cruise thanks to the cruise's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the cruise. Smoking is allowed only in the designated smoking areas provided by cruise.
All rooms at Halong Silversea Cruise are designed for comfort. For your comfort, some rooms at the cruise are equipped with air conditioning. Some rooms at Halong Silversea Cruise even come with extra design features such as a balcony or terrace. In some select rooms, you can find bottled water and mini bar at your disposal.
Halong Silversea Cruise also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Halong Silversea Cruise begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the cruise. A variety of convenient and tasty dining options are waiting for you at the cruise, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the cruise's bar and nightclub.
Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities.
Apart from amenities and services, Halong Silversea Cruise goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage and spa. Spend some time relaxing at the cruise's pool. Cool off on hot days by joining water-world activities like fishing.
If you like water sports, you'll appreciate the convenience of boats provided by Halong Silversea Cruise. Engage in some easy evening fun with other guests with the cruise's hiking trails. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.


Around the property

Experience all the sights and local attractions of Hạ Long with Halong Silversea Cruise as your base. The most famous landmark nearby is Dau Go Gotto just 4.4 km away. Are you ready to make a real escape? Take the ocean adventure further with a day trip to Hon Ga Choi Island located 6.0 km away.


Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 99% of the city's other accommodations.
Ranking higher than 91% of the city's accommodations options, this is a great choice for location.
Guests who stayed here really appreciated the room comfort, scoring it higher than 99% of accommodations in the city.


Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 99% of the city's other accommodations.
Ranking higher than 91% of the city's accommodations options, this is a great choice for location.
Guests who stayed here really appreciated the room comfort, scoring it higher than 99% of accommodations in the city.

Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Food & Dining

51 mentions

Housekeeping

17 mentions

View

4 mentions

Internet

2 mentions

Languages spoken

  • English
  • Vietnamese

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Boating
  • Fishing
  • Garden
  • Hiking
  • Karaoke
  • Massage
  • Nightclub
  • Private beach
  • Spa
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Protective screens in common areas
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/out [private]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Soundproof rooms

Getting around

  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Air conditioning
  • Desk
  • Fan
  • Free bottled water
  • Free welcome drink
  • Hair dryer
  • Mini bar
  • Shower
  • Slippers
  • Toiletries
  • Towels
  • Umbrella
Food and dining
Breakfast options
  • American
  • Continental
  • Vegetarian
  • Full English/Irish
Restaurants on site

Restaurant

  • Cuisine: Asian
  • Menu: Buffet
Location
Tuan Chau Wharf, Tuan Chau Island, Hạ Long, Vietnam
Excellent
Location

8.9

Airports

  • Cat Bi International Airport (HPH)
    29.1 km

Public transportation

  • Halong Train Station
    6.2 km

Hospital or clinic

  • Bệnh viện Quốc tế Hạ Long
    5.2 km

Shopping

  • Bai Chay Commercial Center
    8.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Dong Thien Cung
    4.0 km
  • Dau Go Gotto
    4.4 km
  • Hon Ga Choi Island
    6.0 km
  • Bai Chay Bridge
    9.6 km
  • Soi Sim Island
    12.8 km
  • Sung Sot Cave
    14.6 km
  • Cua Van Fishing Village
    19.4 km
  • Luon Caves
    21.1 km

Nearby landmarks

  • Tuan Chau International Tourist Island
    880 m
  • Tuan Chau Harbour
    970 m
  • Tuan Chau Beach
    1.0 km
  • Bikini Island Beach
    1.3 km
  • Paradise Bay Beach
    1.8 km
  • Lao Cau Islet
    2.8 km
  • Mui Bo Re So Islet
    3.8 km
  • Dong Thien Cung
    4.0 km
  • Heavenly Palace Cave
    4.0 km
  • Dau Go Gotto
    4.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-4 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Rates for the 2 days 1 night package and 3 days 2 night package are inclusive of kayaking and swimming, a cooking class, a sunset party, leisure time (karaoke, dancing, card games, squid fishing), a welcome drink, all meals on-board, entrance fees, and an English speaking guide.
  • Guests are required to pre-register with the cruise at least 24 hours prior to arrival. The cruise requires the guest’s full name, gender, date of birth, nationality, passport number or ID, visa expiry date, and mobile number (if any).

    Boarding time starts at 12:30 PM at Tuan Chau Port, Counter 26.

    A valid passport is required upon check-in on board.

    Transfer services are available to and from the property at an additional charge. Please contact the property using the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    Guests with food allergies or preferences are advised to notify the property at least 2 days in advance via the Special Request box.

    The rate is inclusive of a welcome drink, accommodation on board, meals on board, kayaking, entrance fees, insurance while on the boat, and an English-speaking guide.

    Cruise itinerary and schedule are subject to change without prior notice due to weather and operation conditions.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from12:00
  • Check-in until12:30
  • Check-out from09:00
  • Check-out until09:30
  • Reception open until01:30

Getting around

  • Airport transfer fee1920000 VND
  • Distance from city center1 km
  • Travel time to airport (minutes)240

The property

  • Number of bars/lounges1
  • Number of floors3
  • Number of restaurants1
  • Number of rooms 18
  • Year property opened2015
  • Most recent renovation2015

Reviews of Halong Silversea Cruise from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.8
Facilities8.3
Location8.9
Room comfort and quality9.7
Service8.9
Value for money8.5
High score for Hạ Long
Rating
9+ Exceptional (109)
8-9 Excellent (56)
7-8 Very Good (36)
6-7 Good (13)
<6 Below Expectation (14)
Time of the year
Mar - May (71)
Jun - Aug (36)
Sep - Nov (57)
Dec - Feb (64)
All guests (315)
All room types
All languages

Show reviews that mention 

Showing 228 verified guest comments
12345
10.0
Exceptional
MICHELLE from Australia
Group
Deluxe Family Room - 2 Days 1 Night
Stayed 1 night in November 2019

Exceptional”

Chose the 2 day / 1 night cruise. The food was good and plentiful, the rooms were clean and spacious,the staff were very friendly and fun ... activities offered both days ... kayaking, hiking or just relaxing in the sun. The passengers were mixed ages ranging from 20 something to 60 something ... everyone was friendly ...would recommend this cruise

Reviewed November 23, 2019

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10.0
Exceptional
Yan from Australia
Family with teens
Deluxe Family Room - 2 Days 1 Night
Stayed 1 night in December 2019

Great staff, enjoyed the stay ”

We got picked up from hotel in Hanoi old quarter, arrived the cruise with a warm welcome from the cruise staff. Room is clean, staffs are helpful and very polite. Happy with the experience in general.

Reviewed December 25, 2019

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10.0
Exceptional
Ashley from Canada
Couple
Deluxe Double or Twin Room - 2 Days 1 Night
Stayed 1 night in January 2019

Exceptional”

They emailed us the night before saying that our boat wasn’t able to cruise but offered us an upgraded room on a boat of the same standard, and it was great! I feel like this is common in low season - they need to ensure boats are full, so if one is half empty, they move people to comparable, or better boats. We ended up cruising on Royal Palace, and were very happy! Our guide Phong was the best!

Reviewed January 15, 2019

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10.0
Exceptional
Kim from Malaysia
Group
Deluxe Family Room - 2 Days 1 Night
Stayed 1 night in May 2019

Exceptional”

The tour guide Mr Dinh Long Duy was excellent and responsibilities. Our cruise was upgrade to premiums room. The cruise same as the photo shown. The activities is good and punctual as planed. The disadvantage on the cruise is the drinks not provided even the minerals water need to paid and the transportation from Hanoi to the cruise also not provided and need to paid.

Reviewed May 18, 2019

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9.6
Exceptional
Hui from Singapore
Group
Family Room - 3 Days 2 Nights (on boat)
Stayed 2 nights in November 2019

Well maintained , clean, great crew”

Pros - Great service from the waiters and housekeeping staff. Very clean and well maintained ship. Our room was great but the couple at room 305 had a clogged toilet and leaky bath tub during their stay. Cons - Island tours are pretty much DIY. The ship drops you off at the island and pick you up after. I saw other ships had their guide with them explaining the site and walking them through the caves. Food onboard is mostly western and quite good except for the buffet on the last day which was average.

Reviewed November 20, 2019

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10.0
Exceptional
Ly from Vietnam
Group
Deluxe Family Room - 2 Days 1 Night
Stayed 1 night in September 2019

Exceptional”

Totally pleased with the service and rooms. The cruise is nice, clean, useful staff. They took us to beautiful places around Halong Bay then the self made buffet lunch was fun

Reviewed September 28, 2019

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10.0
Exceptional
Vince
Couple
Deluxe Double or Twin Room - 2 Days 1 Night
Stayed 1 night in April 2019

Exceptional”

Tony was a great Host. Making sure we were always attended to and our needs met. Would recommend him as your guide.

Reviewed April 30, 2019

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9.6
Exceptional
Melissa from Singapore
Couple
Premium Double or Twin Room - 2 Days 1 Night
Stayed 1 night in March 2019

charming boat with fun activities. guide was also very friendly”

enjoyed everything on the boat! food was delicious and definitely enough to keep you full. i was never hungry during my stay on the boat. they even asked us if we wanted 2nd helping for the main course. however drinks are not free except the morning coffee/tea. activities are fun and guide was very friendly. :) thank u.

Reviewed March 23, 2019

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8.8
Excellent
John from Canada
Couple
Suite with Balcony - 3 Days 2 Nights
Stayed 2 nights in May 2019

3 day 2 nights”

Itinerary may not be as advertised. When we showed up in low season(May) the boat filled with one night passengers and us. Therefore the boat did not travel as far as we hoped and itinerary changes. On second day we were off loaded on to a day ship and repeated kayaking and pearl farm. Same as day one. We did go to a different cave (fairy cave). The day boat was relaxing on the water. We met up with our sleeping boat around 4 pm. They had gone back to harbour and picked up 20 new guests. Day boat is no air conditioning and not as luxurious as I felt I paid for on silver seas. I mentioned my concerns and the supervisor stated this is how they have done it for three years he worked there. I don’t doubt Mr Powers I was just given bad information off booking site so be pre warned. The staff and food are exceptional

Reviewed May 20, 2019

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9.6
Exceptional
Phua from Malaysia
Couple
Deluxe Double or Twin Room - 2 Days 1 Night
Stayed 1 night in March 2019

Exceptional”

Overall great experince. The tour guide Mr.Lucky is funny , attentive & great.

Reviewed April 01, 2019

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9.2
Exceptional
nilam from India
Couple
Deluxe Double or Twin Room - 2 Days 1 Night
Stayed 1 night in August 2019

A must visit to silversea cruise..”

Best cruise, with good service..wonderful staff, good food, pleasent stay, beautiful view.. made my day on the cruise

Reviewed August 22, 2019

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8.4
Excellent
Elisabeth from United Arab Emirates
Group
Deluxe Double or Twin Room - 2 Days 1 Night
Stayed 1 night in May 2019

Had an amazing time onboard with tour guide Tony”

We had an absolute amazing time on silversea with our tour guide tony !! He made sure everyone is having a good time. He always invited you to the many activities they offered but it was up to you to join. The crew on board is so nice and makes the short trip very special. Tony always ensured we weren’t with the whole Buch of tourists and thus we almost had private tours wherever he brought us. He was so kind and made us feel very comfortable. Would book it again any time but only with our lovely tour guide tony

Reviewed May 31, 2019

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8.8
Excellent
POLLY from Malaysia
Family with young children
Family Room - 3 Days 2 Nights (on boat)
Stayed 2 nights in November 2019

Lovely relaxing cruise”

Food are good, lots of variety. Presentations are awesome. Crews are accomodating. Big rooms, comfortable bed. Only thing is they give 2 small bottles of water each day, the rest u got to pay for it.

Reviewed November 27, 2019

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8.4
Excellent
Edmund from Malaysia
Couple
Deluxe Double or Twin Room - 2 Days 1 Night
Stayed 1 night in December 2018

Transfer on time. Tour Guide given clear instructions. Nice view!”

The pick-up was on time even though we were not being contacted in the morning. The mini bus has less space between legs, ok for us but not for the tall guys. It's worth the trip to Halong Bay, stunning view regardless the weather. Best moment for us was the kayaking you are free to kayak as far as you could to enjoy quietness at the calming sea surrounded by limestones. We were given the 4th floor room with private deck, lucky us and you won't feel like sailing on the sea. Ti Top Island was flooded with tourists that was scary. Lastly, we have to thank the crew for not pushing us for buying drinks like some other reviews mentioned. Overall great trip with this company.

Reviewed January 24, 2019

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8.0
Excellent
Poh from Singapore
Group
Family Room - 3 Days 2 Nights (on boat)
Stayed 2 nights in September 2019

Nil”

Chose the 3d2n option. However, will prefer the 2d1n option instead because that itenerary on day 2 is almost non existent. Kayaking (same as day1) and visit to a smaller cave. Ok for people who just wants to relax, but will be very boring for those who wants adventure. The pick up from hotel was late for 1 hour. Was asked to wait at hotel lobby at 7.45am, bus came at 8.45am. Overall the experience on the boat itself and the crew/ tour guide was very good. They were very friendly and did their best! All drinks on board is chargeable except a bottle of water daily. But the feeling is the company is not good at organising logistics/activities and out to maximise profits without providing value. Will definitely consider other cruises instead if I have the option. The only positive things were the people and the room interior is quite nice.

Reviewed September 20, 2019

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7.6
Very good
supritha from India
Family with teens
Deluxe Family Room - 2 Days 1 Night
Stayed 1 night in December 2019

Very clean Cruise”

I had booked this cruise as a gift for my parents, it was a great stay. We are pure vegetarians. The food was made specially for us and great like the master chef food. The itinerary was good, but I was disappointed by the way the host and manager asked my parents not to go to Surprising cave as they are elderly. I have read about th Surprising cave and booked the Cruise only after that. The manager made fun of my parents that there is only one way to get in and come out of the cave . My parents are elderly but they are fit enough to walk. The manager asked to come back within an hour, we rushed and my parents were able to complete. Why can't you give 1.5 hours to look around and enjoy the cave when th group has elderly people? Disappointed that the staff don't care about parents. We have spent lots of money and come thousands of miles away to enjoy Halong bay and Surprising cave. On the last day the guy at the counter was very arrogantly asking money for the soft drinks and then the host sent us in Fantasea cruise bus who were very rude and shouting at us. Why didn't u send us in Silversea bus which had great staff and which was given in pickup?

Reviewed December 27, 2019

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8.0
Excellent
Phua from Malaysia
Couple
Deluxe Double or Twin Room - 2 Days 1 Night
Stayed 1 night in March 2019

Very good”

The Tour Guide(Mr. Lucky) Is Great, very attentive, helpful & so detail. Would recommend a friend for this trip. They upgrade us from deluxe room to jacuzzi room, what a surprise. Food is nice overall stay fantastic.

Reviewed March 28, 2019

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7.2
Very good
Hui from Malaysia
Group
Deluxe Family Room - 2 Days 1 Night
Stayed 1 night in August 2019

Boring. Bad weather”

Shuttle from old qtr to the port charged USD20 per trip. Aircon is ok, seats are a bit old but ok for me. We booked 2D1N, but ended up day trip due to weather condition. We were told their government announcement about no cruise is allowed to stay overnight while the shuttle reached the port. No alternate hotel room is arranged, and we have to make our own arrangement for that night. They promised to refund 50%. That's it. Lunch was ok, portion is small. After lunch, taking some photographs and we were sent back to the port. That's it. No cave tour, no other activities at cruise. Boring...

Reviewed September 05, 2019

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6.8
Good
Danielle from Vietnam
Group
Deluxe Double or Twin Room - 2 Days 1 Night
Stayed 1 night in April 2019

Too busy ”

The beach we were taken to was absolutely packed! The cave tour was just the same. You couldn’t enjoy the trip with that many people within cm of everywhere you stand. However boat was great. Great food staff and room. Shame the trip was ruined by the amount of people being shipped to one location at the same time

Reviewed April 23, 2019

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6.8
Good
Thach from Vietnam
Couple
Deluxe Double or Twin Room - 2 Days 1 Night
Stayed 1 night in December 2018

1st Timer to Halong”

Overall I am satisfied with the service and arrangements. The weather was very wet & cold. To add on for list of improvement are the night dinner should have a MC light up the holiday mood with activities , KARAOKE competitions and some games....

Reviewed January 06, 2019

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