Travelling to United Kingdom? Read all updated requirements before you book.
Hard Rock Hotel London
Hard Rock Hotel London
Hard Rock Hotel London
Hard Rock Hotel London
Hard Rock Hotel London
Hard Rock Hotel London
Hard Rock Hotel London

Removed from saved list

8.4

Excellent

4,710 reviews

4,710 reviews

See map

9

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Still Water Horse Head Statue

70 m

Marble Arch

70 m

Marble Arch Theatre

80 m

The Sportsman Casino

110 m

Tyburn Tree

140 m

Popular landmarks
Madame Tussauds London

1.1 km

Buckingham Palace

1.8 km

V&A - Victoria and Albert Museum

2.1 km

National Gallery

2.2 km

Natural History Museum

2.3 km

Closest landmarks
Exceldent

130 m

The Gym Way

140 m

Upper Berkeley Dental Care

220 m

The Berkeley Clinic

220 m

Stanhope Place Dental Practice

280 m

Hard Rock Hotel London

Great Cumberland Place, Hyde Park, London, United Kingdom, W1H 7DL - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Hyde Park, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous London Eye. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

Show more

Highlights

Located in heart of London

Check-in [24-hour]

40 meters to public transportation

Inside city center

Free Wi-Fi in all rooms!

Facilities

Front desk [24-hour]

Pets allowed

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Fitness center

Restaurants

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money6.8
Distance to city center0 km
Location rating9.0
Nearest airportLondon City Airport (LCY)
Distance to airport14.5 km

Rooms available at Hard Rock Hotel London

Rock Royalty Junior Suite
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Deluxe King Room
...
  • Room size: 21 m²/226 ft²
  • Park view
  • 1 king bed
Enter dates to see prices
Rock Royalty King Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Superior King Room
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Classic Double Room
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Rock Royalty Junior Suite Gold
...
  • Room size: 45 m²/484 ft²
  • Non-smoking
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Rock Royalty Double Room
...
  • Room size: 16 m²/172 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Classic Twin Room
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Rock Royalty Twin Room
...
  • Room size: 16 m²/172 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hard Rock Hotel London?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hard Rock Hotel London?

For those who wish to drive their own cars, Hard Rock Hotel London has a car park that's close to the hotel. Parking is available for an additional charge.

Is breakfast offered at Hard Rock Hotel London?

Wake up to a great buffet breakfast at Hard Rock Hotel London. Adults can enjoy breakfast offered with an additional charge of 15 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hard Rock Hotel London?

Hard Rock Hotel London features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, kosher, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Hard Rock Hotel London?

Large events and gatherings such as private events and engagements can be hosted at Hard Rock Hotel London. Small or intimate events like birthday parties and honeymoons can also be accomodated.

What is the smoking policy at Hard Rock Hotel London?

Hard Rock Hotel London does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hard Rock Hotel London?

Marble Arch Tube Station is the closest train, metro, or bus station, about 40 m away from Hard Rock Hotel London.

What restaurants are nearby Hard Rock Hotel London?

Hard Rock Hotel London is located in Hyde Park, famous for good restaurants such as Prezzo - Marble Arch, The Brasserie at The Cumberland and W1 Restaurant at The Cumberland.

What popular shopping places are close to Hard Rock Hotel London?

Hard Rock Hotel London is located in Hyde Park area which features shopping places such as Harrods, Homemade London and Clarks.

What are popular attractions near Hard Rock Hotel London?

Guests at Hard Rock Hotel London can easily visit Hyde Park, Wallace Collection and South Kensington located in the Hyde Park area.

What popular natural sightseeing spots are close to Hard Rock Hotel London?

Hard Rock Hotel London is located in the Hyde Park area, which is famous for natural sightseeing destinations such as Grosvenor Square.

Show more questions
See map

Explore the neighborhood

What people love about Hard Rock Hotel London

  • 10

    Exceptional
    Location

    "Great location."

    SUHAIMI

    |

    September 11, 2022

  • 10

    Exceptional

    "Bestes Hotel in London!!"

    anneke

    |

    September 1, 2022

  • 10

    Exceptional

    "Bra beliggenhet, super service og fine rom"

    Tone

    |

    August 10, 2022

Overall rating:

8.4

Excellent
4,710 reviews
Cleanliness
7.8
Facilities
7.2
Location
9.0
Read all reviews >
What travelers say they love:
Good location, comfortable bed.
Fiona from United Kingdom
Couple
More about Hard Rock Hotel London

More about Hard Rock Hotel London

Hard Rock Hotel London

Fit more adventure and activities in your travel schedule with a stay at Hard Rock Hotel London. Hard Rock Hotel London is located right in the center of London, a great location close to tourists' favorite landmarks. Are you seeking the true London? Experiencing the best of the city's culture is easy with a stay at Hard Rock Hotel London, located merely 2.9 km from London Eye.
At Hard Rock Hotel London, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out and luggage storage.
Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Hard Rock Hotel London. For health reasons, smoking is not permitted anywhere inside the hotel.
For guests who would like to smoke, the designated smoking areas are available.
All rooms at Hard Rock Hotel London are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Hard Rock Hotel London. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Hard Rock Hotel London including kosher and halal options. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Enjoy the countless activities offered at Hard Rock Hotel London. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Got someone special waiting for you back home? Then easily pick up a memorable gift at the souvenir shops.


Around the property

An array of attractions are a must-see while visiting London. A great museum trip can be had at The British Museum located 2.3 km away, with local art that provides a sense of the region. Be sure to visit Tower of London located 5.7 km away, an item on every checklist of those who travel to London.

Show more
Amenities and facilities
Very good
Facilities

7.2

Most talked about facilities

Internet

1 mention

Housekeeping

1 mention

Languages spoken

  • English

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • On-site entertainment
  • Ticket services
  • Tours

Cleanliness and safety

  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Happy hour
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car

Available in all rooms

  • Air conditioning
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Laptop safe box
  • Mirror
  • Non-smoking
  • Private bathroom
  • Shower
  • Socket near the bed
  • Telephone
  • Toiletries
  • TV [flat screen]
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Continental
  • Halal
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Buffet
Restaurants on site

Hard Rock Cafe Oxford Street

  • Cuisine: American
  • Menu: Buffet

Cocktail Bar

  • Cuisine: European
  • Menu: Buffet

Lobby Bar

  • Cuisine: European
  • Menu: Buffet
Location
Great Cumberland Place, Hyde Park, London, United Kingdom, W1H 7DL
Exceptional
Location

9

Airports

  • London City Airport (LCY)
    14.5 km
  • Heathrow Airport (LHR)
    21.0 km

Public transportation

  • Marble Arch Tube Station
    40 m
  • Baker Street Tube Station
    990 m

Hospital or clinic

  • Exceldent
    130 m

Shopping

  • Camden Market
    3.2 km

Convenience store

  • Sainsbury's Local
    1.3 km

Cash withdrawal

  • ATM
    30 m
What's nearby

Popular landmarks

  • Madame Tussauds London
    1.1 km
  • Buckingham Palace
    1.8 km
  • V&A - Victoria and Albert Museum
    2.1 km
  • National Gallery
    2.2 km
  • Natural History Museum
    2.3 km
  • The British Museum
    2.3 km
  • Big Ben
    2.8 km
  • London Eye
    3.0 km
  • Tower of London
    5.8 km
  • Tower Bridge
    5.8 km

Nearby landmarks

  • Marble Arch Tube Station
    40 m
  • Still Water Horse Head Statue
    70 m
  • Marble Arch
    70 m
  • Marble Arch Theatre
    80 m
  • The Sportsman Casino
    110 m
  • Exceldent
    130 m
  • The Gym Way
    140 m
  • Tyburn Tree
    140 m
  • Speakers’ Corner
    160 m
  • Homemade London
    220 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-2 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 3 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Pets are strictly prohibited at the property, with the exception of guide dogs.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Distance from city center0 km

Extras

  • Breakfast charge (unless included in room price)15 GBP
  • Daily Internet/Wi-Fi fee0 GBP

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors8
  • Number of restaurants1
  • Number of rooms 900
  • Room voltage240
  • Year property opened2019
  • Most recent renovation2019

Reviews of Hard Rock Hotel London from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness7.8
Facilities7.2
Location9.0
Service7.4
Value for money6.8
High score for London
Rating
9+ Exceptional (24)
8-9 Excellent (10)
7-8 Very Good (13)
6-7 Good (8)
<6 Below Expectation (32)
Time of the year
Mar - May (10)
Jun - Aug (35)
Sep - Nov (34)
Dec - Feb (8)
All guests (206)
All room types
All languages

Show reviews that mention 

Showing 87 verified guest comments
12345
10.0
Exceptional
jody from United Kingdom
Group
Rock Royalty Double Room
Stayed 1 night in April 2022

Best hotel in London ”

I have stayed at a lot of 5* hotels in London like the savoy, ritz etc but for a fun relaxed hotel Hard Rock is by far the best , location for shopping is perfect , hotel Is clean rooms are spacious,but the staff are all brilliant from check in , restaurant and cleaners all were great , special thanks to all the staff in rock royalty

Reviewed April 26, 2022

See room deals

Dear Jody, We are so thrilled you were made to feel welcomed and that you left us with some pretty great memories of your mini staycation! We are all about fun here at the Hard Rock and it's wonderful to know you enjoyed our Central location in the heart of London and our amazing bandmates in the Rock Royalty lounge who could not do enough for you by making your stay extra special.. Thanks for the great feedback and we all hope to welcome you back soon! Safe travels back home and Hurry back! Kind regards, Guest Services

Responded August 21, 2022
Hard Rock Hotel London
10.0
Exceptional
Choon from Malaysia
Couple
Room
Stayed 2 nights in May 2022

Fantastic”

Best stay ever in London. Location is perfect, super friendly staffs, delicious and abundant breakfast buffet, great size room all very clean! Definitely will come back again!

Reviewed June 19, 2022

See room deals

Dear Choon, We are delighted with your wonderful review of the spectacular services you enjoyed during your stay at Hard Rock Hotel London. It is nice to read that we exceeded your expectations. We are delighted how impressed you were with the attentive service provided by our team who went a step beyond to make your visit more memorable. Breakfast is the main meal of the day our Chef will certainly be delighted to know that you thought breakfast was good. It's great to know that our stylish bedroom lived up to its rocking reputation, complimented by luxury bedding and indulgent Rock Spa bath and shower amenities for a truly VIP experience. Thank you for confirming you will definitely come back again. See you soon. Kind regards, Guest Services

Responded August 20, 2022
Hard Rock Hotel London
10.0
Exceptional
Irene from Indonesia
Family with teens
Stayed 4 nights in June 2019

room description”

beware of the room description, we booked for the gold king room with Agoda's description of one king bed and a sofa bed, but end up with no sofa bed. We also requested for the adjustcent rooms but ended up paying more (upon check in) so we can get rooms on the same floor.

Reviewed July 08, 2019

See room deals

Dear Irene, Thank you for your online feedback. We are so sorry that you did not like the bedroom allocated to you on this occasion. Due to the building being a Grade Two listed building and not a purpose built hotel we have several bedrooms and bathrooms of differing, unique shape and size. On your next stay with us please let our Reception team know if you are unhappy with your room and we will do our utmost to re-allocate you to a different bedroom to ensure that you are comfortable. With regards to the interconnected rooms we do not guarantee the request as it is subject to availability. We hope you will allow us another opportunity when your travels bring you back to London to provide the overall positive experience you deserve. Kind regards, The Team at hard Rock Hotel London

Responded July 10, 2019
Hard Rock Hotel London
10.0
Exceptional
Ali from Kuwait
Couple
Stayed 8 nights in January 2020

Best of the Best in EVERYTHING”

The Location, Quietness, Concierge Services, And The STAFF , All Was Fine With Me , This is NOT JOKE ! This is The Best Location in London .

Reviewed February 03, 2020

See room deals

Dear Guest, Thanks for the great feedback. We're so pleased to hear about your wonderful stay at the Hard Rock Hotel London. Our customer service, fabulous guest rooms, delicious breakfast options, our stylish bar and awesome location all make for a really cool stay. We can't wait to welcome you back again soon to your home away from home. Kind regards, Guest Relations

Responded February 05, 2020
Hard Rock Hotel London
10.0
Exceptional
Abdullah from Saudi Arabia
Family with young children
Deluxe King Room
Stayed 4 nights in July 2022

Best place to live in london”

Best place to be in London near to all the key areas Oxford street Piccadilly reagent and Hyde park

Reviewed July 15, 2022

See room deals

Dear Abdulah, Thank you for your online feedback. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We hope to have the pleasure of welcoming you back here the next time your travels take you to London. Kind regards, Guest Services

Responded August 21, 2022
Hard Rock Hotel London
10.0
Exceptional
Barry from United Kingdom
Family with teens
Rock Royalty Double Room
Stayed 1 night in July 2022

Rock Royalty”

A lovely stay. The rock royalty lounge is a real bonus and the staff were amazing.

Reviewed July 03, 2022

See room deals

Dear Barry, We are so thrilled you were made to feel welcomed and that you left us with some pretty great memories of your mini staycation!on. We are delighted you enjoyed our Rock Royalty lounge with huge selection of food and drinks. Thank you for being our guest. We look forward to seeing you soon. Kind regards, Guest Services

Responded August 21, 2022
Hard Rock Hotel London
10.0
Exceptional
TAREQ from Kuwait
Solo traveler
Superior King Room
Stayed 9 nights in January 2022

Fantastic ”

Good place and fully service’s

Reviewed February 08, 2022

See room deals

Dear Tareq, We are delighted with your wonderful feedback of the spectacular services you enjoyed during your stay at Hard Rock Hotel London. It is nice to read that we met your expectations. We hope we will have the opportunity to welcome you back again for more authentic experience that rock. Guest Services

Responded August 20, 2022
Hard Rock Hotel London
9.6
Exceptional
Aljazy from Belgium
Solo traveler
Stayed 2 nights in November 2019

Great staff, small room ”

It was a great stayed, the staff was friendly, but the room was very small I could not move.

Reviewed December 04, 2019

See room deals

Dear Aljazy, It sounds like overall you had a really great time with us at the Hard Rock Hotel London. Thanks for sharing how much you enjoyed our facilities, location, and the friendliness provided by our staff. We had a great time hosting your stay and would love to do so again soon. Hurry back to see us and we will try to allocate you a bigger room on your next visit. Kind regards, Guest Relations

Responded December 04, 2019
Hard Rock Hotel London
9.2
Exceptional
Eran from Israel
Couple
Stayed 3 nights in October 2019

Exceptional”

היו הרבה ביקורות על check in מאוחר/מתעכב מה שהיה ממש לא נכון , לא רק שקיבלנו את החדר 3 שעות לפני הזמן שהובטח גם נשאלנו על העדפות של החדר . אווירה מדהימה והמלון חוויה בפני עצמו

Reviewed November 07, 2019

See room deals

Dear Eran, Thank you for sharing your comments and especially sharing how some of the other comments may not be the best representation of who we are. It means so much when a guest has a great travel experience. Our staff really does try hard to deliver on that concept. We will be sure to share your comments with the team. Kind regards, Guest Relations

Responded November 19, 2019
Hard Rock Hotel London
9.2
Exceptional
Greg from Australia
Couple
Stayed 5 nights in May 2019

Renovated”

Newly opened after renovations. Very central location, would recommend the room size upgrade. Very satisfied with the staff, meals and proximity to bus and rail. Some deals are better than others.

Reviewed May 31, 2019

See room deals

Dear Greg, Thanks for taking the time to provide us with feedback regarding your recent visit to our amazing Hard Rock Hotel London. It's super to know that you had an amazing stay and enjoyed so many aspects, including our our superior location, helpful staff and delicious meals. We cannot wait to have you return for another exceptional stay to our fantastic hotel! Kind regards, The Team at Hard Rock Hotel London

Responded June 25, 2019
Hard Rock Hotel London
9.6
Exceptional
FAYEQ from Saudi Arabia
Business traveler
Stayed 1 night in September 2019

Exceptional”

7 star hotel by all meaning. Great one.

Reviewed September 26, 2019

See room deals

Dear FAYEQ, We were honored you rocked out with us! From the awesome memorabilia to our team of Rock Stars, we strive to create an authentic experience that truly rocks. Thank you for scoring us top mark. we look forward to welcoming you back again soon. With much appreciation, Guest Relations

Responded October 01, 2019
Hard Rock Hotel London
9.2
Exceptional
Haider from Singapore
Business traveler
Stayed 6 nights in July 2019

Was too noisy and not suitable for business meetings.”

I think the Hotel should consider to have a quiet area like what they had before to enable business people to have coffee and business discussion.

Reviewed August 01, 2019

See room deals

Dear Haider, Thank you for your online feedback. We do have a quite area in the hotel ie: our Rock Royalty Lounge. Please speak to the reception team on your next visit and they will be delighted to assist you,. We are looking forward to seeing you soon. Kind regards, Meski

Responded August 02, 2019
Hard Rock Hotel London
8.4
Excellent
ERIC from United Kingdom
Couple
Classic Twin Room
Stayed 2 nights in September 2021

Great Location, Terrible Restaurant Service.”

The hotel is in a great location, the check in staff where helpful, the room was slightly above average for a hotel in this price band. The restaurant is where we had the worst service in any Hard Rock, and we have used them all over the world. Hard Rock are famed for exceptional customer service, we went in to the restaurant at 4.20pm as we where going to see Frozen which we had to be there for 6.30pm. 20 minutes for a drink order my daughter asked for a second drink which did no come at all we had to ask another waiter as the first one vanished. After 1 hour and 10 minutes the steaks we ordered had not arrived. we asked for a manager and said we where leaving she said she was sorry and we did not have to pay. but we had not received our meal and what should have been a great night was spoilt by having to go to the theatre without any dinner.

Reviewed October 04, 2021

See room deals

Dear Eric, Thank you for your feedback. While we are happy you enjoyed our spectacular location and our helpful staff we are disappointed to read your experience in our cafe was not to our high standard. We want you to know we have already begun addressed your concerns with our crew to ensure you are left with a more favourable impression for any future visits. We do hope you will reconsider and give us a chance to earn back your trust. Thanks again for letting us know and for being our valued guest. Kind regards, Guest Services

Responded August 20, 2022
Hard Rock Hotel London
9.2
Exceptional
Gulcin from United Kingdom
Couple
Stayed 1 night in January 2020

Clean , great location very live atmosphere.”

Will be visiting again.

Reviewed January 08, 2020

See room deals

Dear Gulcin, We are so happy you had such a great time with us at the Hard Rock Hotel London. We do have a pretty amazing location and pair that with clean accommodations with a lively atmosphere you are sure to have a wonderful experience. Thank you for being our guest and we would love to do this again soon, so hurry back! Travel well. Best wishes, Guest Relations

Responded January 08, 2020
Hard Rock Hotel London
8.8
Excellent
Fiona from United Kingdom
Couple
Stayed 2 nights in October 2019

Excellent”

Good location, comfortable bed. Uncomfortable pillows and housekeeping not really to a good standard.

Reviewed October 22, 2019

See room deals

Dear Fiona, Thank you for your online feedback. Please accept our apologies for the poor standard of bedroom you experienced. We have shared your feedback with our Executive Housekeeper and he has requested his apologies be associated with ours. There is no excuse for poor cleaning standards and the room attendant and supervisor responsible for checking the room have had re-training and shall be closely monitored over the coming days to ensure improvements are made and maintained. On a lighter note we love that you enjoyed our comfortable bed for a goodnight sleep and our location a lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We hope that the next time your travels take you to London you will choose to stay with us again, and in the meantime, wish you well. Kind regards, Guest Relations

Show more
Hard Rock Hotel London
8.4
Excellent
Sheema from Bahrain
Family with teens
Stayed 2 nights in October 2019

Excellent”

Cons: they kept us in a room that i asked not to (a connecting room). when they changed our room to another one it became the wrong room again. they couldnt solve the issue. when they ssid they will remove the suitcases to the new room they never did. cons: the carpets in the floors smell bad pros: the staff tried to help but they didnt know how to solve the issue.

Reviewed October 08, 2019

See room deals

Dear Sheema, Thank you for taking the time to provide us with your very thorough review of your experience at The Hard Rock Hotel. All of the details you mention are important to us and we are deeply disappointed that we did not meet our own expectations for excellence in all aspects of our facility and service. Please know that we will follow up with our individual teams to ensure we follow up, retrain, and inspect against our expectations for a quality experience. We hope for the opportunity in the future to deliver an authentic experience that rock. Kind regards, Guest Relations

Responded October 23, 2019
Hard Rock Hotel London
8.0
Excellent
Scott from United Kingdom
Couple
Superior King Room
Stayed 1 night in March 2022

Expensive bar”

Be careful at the bar we ordered a pint and malibu and coke but then tried to charge us for a double malibu and coke. As I had bought earlier in the evening I knew he was overcharging for what we ordered. After he admitted his mistake and charged us the right amount he ignored us for the rest of the night while we were waiting with empty glasses. It seemed you needed to be a pretty young girl to get served by him for the rest of the night. I had to go over to the other bar to get served quickly. Also if staying there you get a discount on drinks by showing your room key something I was never told only realised when saw other guests doing it. Overall nice place but expensive for what it is.

Reviewed March 14, 2022

See room deals

Dear Scott, Thank you for being our guest at the Hard Rock Hotel London and for taking time to review your stay. Our pricing in the bar is comparable to similar properties in the area and we feel we provide good value given our central location. We regret that this was not your impression and offer our apologies. We hope to welcome you back to the hotel again in the future. Kind regards, Guest Services

Responded August 21, 2022
Hard Rock Hotel London
8.4
Excellent
Poo from Malaysia
Business traveler
Stayed 3 nights in October 2019

Great location!”

Room abit small but located near to Hyde Park and Oxford Street shopping hub. Surrounding by many good restaurants

Reviewed October 28, 2019

See room deals

Dear Guest, Thank you for your online feedback. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We do hope we will have the pleasure of your company again and soon. Kind regards, Guest Relations

Responded October 29, 2019
Hard Rock Hotel London
8.4
Excellent
Adelene from Malaysia
Business traveler
Stayed 3 nights in May 2019

Transition Period”

A refurbished hotel. First impression admittedly was slightly disappointed compared to the other Hard Rock Hotels experienced. But new and location is excellent.

Reviewed June 14, 2019

See room deals

Dear Adelene, Thanks for the feedback. Sorry to know that you were slightly disappointed with our hotel. However it is great to know that made the most of our superior location - on the corner of Oxford Street and Park Lane, we are just steps away from the very best London has to offer. We cannot wait to have you return for another exceptional stay to our fantastic hotel! Kind regards, The Team at Hard Rock Hotel London

Responded June 25, 2019
Hard Rock Hotel London
8.0
Excellent
Adnan from Kuwait
Family with teens
Deluxe King Room
Stayed 4 nights in March 2022

Best location ”

The location and the room very well equipped and nice, the corridor smell is nice also the view at the Hyde park. Some of the staff needs a public relations course. Although the reception staff was very nice

Reviewed March 21, 2022

See room deals

Dear Adnan, Thank you for choosing to stay with us! We are thrilled you loved your stay at Hard Rock Hotel London. Fantastic vacations rock, and we're happy you chose us to be a part of yours. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We hope to see you soon. Kind regards, Guest Services

Responded August 21, 2022
Hard Rock Hotel London
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss