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Holiday Inn London - Gatwick Airport
Holiday Inn London - Gatwick Airport
Holiday Inn London - Gatwick Airport
Holiday Inn London - Gatwick Airport
Holiday Inn London - Gatwick Airport
Holiday Inn London - Gatwick Airport
Holiday Inn London - Gatwick Airport

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7.8

Very good

3,659 reviews

3,659 reviews

Housekeeping4
Check in/Check Out1
See map

8

Excellent

Location rating score

Excellent location
Parking
Available
Popular landmarks
V&A - Victoria and Albert Museum 36.5 km
Natural History Museum 36.5 km
Buckingham Palace 37.1 km
Big Ben 37.2 km
London Eye 37.5 km
National Gallery 38.1 km
Tower Bridge 38.2 km
Tower of London 38.5 km
The British Museum 39.2 km
Madame Tussauds London 39.5 km
Nearby landmarks
Spire Gatwick Park Hospital 190 m
The Vasectomy Reversal Clinic 210 m
Lifescan Gatwick 220 m
Bupa Health Centre Horley Gatwick Park 270 m
Church Meadows 280 m
Horley Town Court Lodge Playing Fields 470 m
Cleaning Tank 470 m
Car Park 6 810 m
Gatwick Short Stay North 5 920 m
Lets Race 930 m

Holiday Inn London - Gatwick Airport

Povey Cross Road, Gatwick Airport, London, United Kingdom, RH6 0BA - See map

Make your best journey to London with the promised standard of IHG Clean Promise, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Gatwick Airport part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. This 3-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

Daily housekeeping

IHG Clean Promise

When you’re ready to travel again, we’ll be ready to welcome you

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "In line with government legislation, face-coverings are now mandatory in all public spaces within our hotel to prevent the spread of Covid-19 and protect all guests and team members."

Facilities

Airport transfer

Pets allowed

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Cash withdrawal

Your dates are popular among travelersUsers are booking a place in London every 1 minutes on Agoda.com
Value for money7.5
Location rating8.0
Nearest airportGatwick Airport (LGW)
Distance to airport1.6 km

Rooms available at Holiday Inn London - Gatwick Airport

Very good
Room comfort & quality

7.7

2 Single Beds Non-smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 single beds
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Standard
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
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1 Double Bed Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed
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1 Double Bed Executive Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed
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King Standard Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 king bed
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1 Bed With Sofa Bed Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 sofa bed and 1 double bed
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1 Double Bed With Double Sofa Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed and 1 sofa bed
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2 Single Beds With Single Sofa Bed Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 single beds and 1 sofa be...
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Deluxe
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
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Premium Room
...
  • Room size: 20 m²/215 ft²
  • Shower and bathtub
  • 1 double bed or 2 single be...
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Frequently asked questions

What time is check-in and check-out at Holiday Inn London - Gatwick Airport?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Holiday Inn London - Gatwick Airport?

Holiday Inn London - Gatwick Airport is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 3 GBP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Holiday Inn London - Gatwick Airport has a car park right on site for maximum convenience. Parking is available for a fee of 10 GBP per day. If you're looking for an easy way to get around London with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Holiday Inn London - Gatwick Airport?

Start your mornings right, with the continental and buffet breakfast options offered at Holiday Inn London - Gatwick Airport. Adults can enjoy breakfast offered with an additional charge of 18 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Holiday Inn London - Gatwick Airport?

Holiday Inn London - Gatwick Airport does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Holiday Inn London - Gatwick Airport?

Travel by air is easy with Gatwick Airport only 1.6 km away from Holiday Inn London - Gatwick Airport.

What is the closest train, metro, or bus station to Holiday Inn London - Gatwick Airport?

The closest train, metro, or bus station to Holiday Inn London - Gatwick Airport is Horley Train Station, 1.3 km away.

What restaurants are nearby Holiday Inn London - Gatwick Airport?

Restaurants including Traders Restaurant Gatwick, Harriets Restaurant At Gatwick Moat House Hotel and Gatwick Oriental Restaurant are popular in Holiday Inn London - Gatwick Airport’s neighborhood which is known as Gatwick Airport.

What popular shopping places are close to Holiday Inn London - Gatwick Airport?

Shopping options in Holiday Inn London - Gatwick Airport’s Gatwick Airport neighborhood include Horley Car Boot Sale and County Mall Shopping Centre.

What are popular attractions near Holiday Inn London - Gatwick Airport?

Holiday Inn London - Gatwick Airport’s location in the Gatwick Airport neighborhood makes it close to famous attractions including Church Meadows, Horley Town Court Lodge Playing Fields and Grass.

What popular natural sightseeing spots are close to Holiday Inn London - Gatwick Airport?

Holiday Inn London - Gatwick Airport’s nearby natural sights include Oak, Kelvet Copse and Brockley Wood located in the same Gatwick Airport area.

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Explore the neighborhood

What people love about Holiday Inn London - Gatwick Airport

  • 8.4

    Excellent
    Cleanliness

    "Our room was very clean and modern with everything we needed."

    John

    |

    November 12, 2021

  • 7.2

    Very good
    Location

    "Excellent location."

    Gregory

    |

    October 8, 2020

  • 8.4

    Excellent
    Cleanliness

    "The hotel is clean and the room perfectly comfortable."

    James

    |

    July 28, 2019

Overall rating:

7.8

Very good
3,659 reviews
Cleanliness
8.1
Facilities
7.3
Location
8.0
Read all reviews >
More about Holiday Inn London - Gatwick Airport

More about Holiday Inn London - Gatwick Airport

Holiday Inn London - Gatwick Airport

Enjoy all that London has to offer with a stay at Holiday Inn London - Gatwick Airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.
All offerings provided by Holiday Inn London - Gatwick Airport help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Car hire services provided by Holiday Inn London - Gatwick Airport makes it easy to plan your day trips, sightseeing, and more around London.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Holiday Inn London - Gatwick Airport. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Holiday Inn London - Gatwick Airport. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find television, in-room video streaming and cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and bathrobes available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Holiday Inn London - Gatwick Airport. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices.
A day in will be as fun as a day out with ranges of recreational activities offered at Holiday Inn London - Gatwick Airport. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.

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Amenities and facilities
Very good
Facilities

7.3

Most talked about facilities

Internet

8 mentions

Housekeeping

4 mentions

Breakfast

3 mentions

Food & Dining

2 mentions

Languages spoken

  • English
  • French
  • German
  • Italian
  • Latvian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Garden
  • On-site entertainment
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Car power charging station
  • Rental car
Food and dining
Breakfast options
  • Vegetarian
  • Full English/Irish
Restaurants on site

Open Lobby

  • Cuisine: International
  • Menu: Buffet
Location
Povey Cross Road, Gatwick Airport, London, United Kingdom, RH6 0BA
Very good
Location

8

Airports

  • Gatwick Airport (LGW)
    1.6 km
  • Heathrow Airport (LHR)
    38.6 km

Public transportation

  • Horley Train Station
    1.4 km
  • Gatwick Airport Train Station
    1.9 km

Hospital or clinic

  • Spire Gatwick Park Hospital
    190 m 7 min walk

Convenience store

  • The Co-operative Food
    290 m

Cash withdrawal

  • ATM
    300 m 7 min walk
What's nearby

Popular landmarks

  • V&A - Victoria and Albert Museum
    36.5 km
  • Natural History Museum
    36.5 km
  • Buckingham Palace
    37.1 km
  • Big Ben
    37.2 km
  • London Eye
    37.5 km
  • National Gallery
    38.1 km
  • Tower Bridge
    38.2 km
  • Tower of London
    38.5 km
  • The British Museum
    39.2 km
  • Madame Tussauds London
    39.5 km

Nearby landmarks

  • Spire Gatwick Park Hospital
    190 m
  • The Vasectomy Reversal Clinic
    210 m
  • Lifescan Gatwick
    220 m
  • Bupa Health Centre Horley Gatwick Park
    270 m
  • Church Meadows
    280 m
  • Horley Town Court Lodge Playing Fields
    470 m
  • Cleaning Tank
    470 m
  • Car Park 6
    810 m
  • Gatwick Short Stay North 5
    920 m
  • Lets Race
    930 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 6-17 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note that you can book a stay in any room or rate category for travel anytime and receive the following:
    • Accommodations as selected
    • Up to two children under 18 years old stay free when sharing a room with 2 adults (based on availability)
    • Free breakfast, lunch, and dinner for children under 13 when an adult orders from the table d'hôte/à la carte menu
    Free stay applies to children under 18 years old staying in the same room as adults. Adult must order from the table d'hôte/à la carte menu for children to receive the complimentary meal. Children can only order from children’s menu. Meals are served in the hotel's dining area and may not include taxes or gratuities. Valid anytime, subject to availability. Other restrictions may apply.
  • In line with government legislation, face-coverings are now mandatory in all public spaces within our hotel to prevent the spread of Covid-19 and protect all guests and team members.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Property announcements

Only assistance dogs accepted. Children under 13 eat free when dining with a paying adult (1 child per adult). Booking might be necessary for long-stay parking. The airport shuttle service runs 24 hours a day; every 15 minutes from 05.00 until 00.00 and every 30 minutes between 00.00 and 05.00. There is a surcharge for this service.

Due to the ongoing Coronavirus (COVID-19) situation, the property can currently only accept bookings from business travellers. Please contact the property for more information.

Reviews of Holiday Inn London - Gatwick Airport from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness8.1
Facilities7.3
Location8.0
Room comfort and quality7.7
Service7.9
Value for money7.5
High score for London
Rating
9+ Exceptional (20)
8-9 Excellent (16)
7-8 Very Good (24)
6-7 Good (14)
<6 Below Expectation (18)
Time of the year
Mar - May (20)
Jun - Aug (28)
Sep - Nov (23)
Dec - Feb (21)
All guests (116)
All room types
All languages

Show reviews that mention 

Showing 92 verified guest comments
12345
8.8
Excellent
IDE from Japan
Business traveler
Stayed 1 night in October 2016

Just as expected”

I stayed with the Airport Inn last time I had to stay one night for transfer between Heathrow and Gatwick. The bus driver stopped about 200 m before the entrance, and those of us staying at Airport Inn and Travelodge had to walk with all our luggage. It was awful. On the way to the airport, my bus stopped right in front of the door of Holiday Inn. That's why I chose this hotel this time. Staff was very friendly, kind, and has taken care of my needs very well even though I was groggy from jet lag and could not express my request very well. Room was just I expected by the international standard with a tub. Not luxury, but warm, clean, spacious. I enjoyed the bar at night and the restaurant in the morning. It is a little more expensive compared to other 2 hotels around the corner, but I am satisfied and could enjoy my stay. Of course I was picked up right in front of the door in the morning.

Reviewed November 01, 2016

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8.7
Excellent
Patrick from United Kingdom
Solo traveler
Stayed 1 night in November 2012

Covenient location”

Clean and close to airport

The Holiday Inn located at Gatwick Airport is very close to the Airport so the location is very convenient for onward travel or for arriving from another destination. The rooms are clean and comfortable and the staff are friendly and helpful. My one complaint is the airport shuttle bus to the hotel stops running at 23:20. Because of the late arrival of my flight I was not able to catch this bus so had to pay (!) in a taxi for a journey that was less than two miles.

Reviewed November 17, 2012

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9.3
Exceptional
Siti from Brunei Darussalam
Couple
1 Double Bed Non-Smoking
Stayed 1 night in December 2015

Good hotel for London Gatwick Airport”

Location, Cleanliness & Room Comfort

It was definitely the best hotel to catch an early flight at London Gatwick Airport. Room was cleaned and spacious. It was my second stay at this hotel. Will come back to this hotel. Keep it up!

Reviewed January 07, 2016

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8.0
Excellent
Mohamed from Maldives
Business traveler
Stayed 1 night in August 2012

Nice hotel and ther service very good”

Great location and very comfortable rooms

Came to London from France after attending a meeting, had to drive from Stansted Airport (STN) to Gatwick in a taxi, it was a long day came to hotel in the evening its in a good location and the rooms are good size and very comfortable, they greeted with a smile, its near the airport can go to airport in 10 min, i will surely come to this hotel when i pass by this way the room rate are pretty reasonable i will say i got a good deal.

Reviewed August 18, 2012

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9.6
Exceptional
Ashok from Singapore
Family with teens
2 Single Beds Non-smoking
Stayed 1 night in June 2019

Great place to stay at near the airport! ”

Holiday Inn was a great place to stay near the Gatwick Airport with clean facilities and a good restaurant & bar.

Reviewed June 30, 2019

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7.3
Very good
David from United Kingdom
Couple
Stayed 1 night in December 2009

Good Value Airport Stay”

Easy to get there, competitive price, no surprises
Starting to show its age

The Gatwick Airport Holiday Inn is easy to reach with both dedicated shuttles (£3) and local bus service (£1.20). For those without heavy luggage, it's a 10-minute walk from the North Terminal. This property is a good fit for purpose, not excessively expensive, and has everything necessity. The building is aging a bit but generally in good repair. This is not a destination hotel, but for a pre-flight stay it's competitive with the leading budget brands and a good bit more comfortable.

Reviewed January 03, 2010

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8.3
Excellent
Stuart from New Zealand
Solo traveler
Stayed 2 nights in December 2011

Great stay, helpful staff”

Staff, location

Excellent! Location is good, staff very helpful, price was very good and - overall - I would stay again any time. I took the Gatwick express into London from here, so getting around was a snip.

Reviewed December 12, 2011

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9.0
Exceptional
William from United Kingdom
Solo traveler
Standard
Stayed 2 nights in September 2014

Clean & efficient”

Room, staff, food

From effcient check to a clean room. Eat once in restaurant and was surprised how good the food was, and served very quickly. Expected to take time checking out as most people were staying overnight to get to Gatwick early in the morning, but it took less than minute to complete. Verry eficient and freindly staff

Reviewed September 04, 2014

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7.3
Very good
KODAI from Japan
Business traveler
1 Double Bed With Double Sofa Non-Smoking
Stayed 6 nights in February 2013

Helpful Staff and Basic Room”

Helpful Staff and Close to Airport

I stayed here for 6 nights for my business trip. I had business meetings near the Gatwick Airport, so it was a great location for me. There is a Bus every 15 minutes from the hotel to Airport which costs 3 pounds for one way. Room was standard and good enough for business trip. Breakfast was good. Hotel staff were helpful and friendly. Overall, I think this is a good hotel for transit stay and business trip.

Reviewed March 02, 2013

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9.7
Exceptional
Kate from Australia
Solo traveler
Stayed 1 night in April 2012

Great hotel - easy staff, warm showers, comfy bed ”

Easy check-in, superfast checkout, comfortable

I often get nervous about the quality of airport related hotels - this one was great though. No problems with the room, staff were great, easy to get to and from. Staff also directed me quickly and easily to shuttles to and from airports which (although sort of expected) is a nice little touch as it makes it easier to travel with less thinking required. Room service was also great - a fruit salad to get some healthy goodness after 36 hours of airplane meals.

Reviewed May 04, 2012

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7.7
Very good
Patrick from United Kingdom
Solo traveler
1 Double Bed Non-Smoking
Stayed 1 night in December 2013

Good value”

Good value, comfortable and close to airport

This is usually my hotel of choice when flying to/from Gatwick Airport. It's clean, comfortable and affordable. The hotel is close to the airport terminals, and with a frequent shuttle bus it is quick and easy to get to the airport. All round good value.

Reviewed December 09, 2013

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7.7
Very good
Simon from Australia
Family with young children
Stayed 1 night in June 2012

perfect location for transit in and out of Gatwick”

good breakfast

The Hotel is close to South terminal, and very children-friendly. The rooms are comfortable, standard Holiday Inn. Shuttle buses to and from the airport. Its probably the cheapest option right at the airport.

Reviewed July 29, 2012

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7.3
Very good
Harry from United States
Couple
1 Bed With Sofa Bed Non-Smoking
Stayed 1 night in November 2013

Fairly satisfied”

Location suited my need.

I would say fair as most hotels in this age would provide free Internet and free shuttle service to airport. Holiday Inn charges for airport to hotel shuttle and also charges for internet which is ridiculous. All hotels I stayed near the airport have free airport shuttle and free internet service.

Reviewed November 07, 2013

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7.0
Very good
Carson from United Kingdom
Couple
Stayed 1 night in August 2011

ideal of transit.”

near the airport

i stayed at this hotel because i had a very early morning flight. i guess this is the sole purpose of its existence. it is not a place for honeymoon or romance or fun. as far as i know, the only nearby attraction was the gatwick airport. the room is slightly small. the hotel resstaurant serves decent food. it provides a shuttle service to the airport every 15 minutes. it is convenient but charge 3 pounds for a 5 minutes trip.

Reviewed August 12, 2011

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8.0
Excellent
Steven from Australia
Business traveler
1 Double Bed Non-Smoking
Stayed 1 night in March 2013

Very convenient but basic”

Location followed by the food

The location is close to Gatwick, especially good for very early morning flights. The food at their restautrant was surprisingly good. They charge quite a bit for internet access, and also for the shuttle to the airport. We found a taxi was just as cheap, and easier.

Reviewed March 17, 2013

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9.2
Exceptional
Robert from Canada
Solo traveler
1 Bed With Sofa Bed Non-Smoking
Stayed 1 night in June 2017

Exceptional”

I was there for an overnight, only, but the Inn made a very favourable impression. My compact well laid out room was spotless and the air conditioning was very quiet.Classy bathroom fixtures. Smashing buffet for breakfast. Well done.

Reviewed June 24, 2017

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9.3
Exceptional
MYKHAILO from Ukraine
Couple
1 Double Bed Non-Smoking
Stayed 1 night in January 2013

very good place to stay”

posh hotel as for just a place near to the airport

We had to stay for a night between flights, so this hotel was the rightest place to do this. Great room, nice bath facilities, all you need to relax between flights' routine. Calm and silent place, we did even not hear any noise from airport vehicles.

Reviewed January 06, 2013

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8.3
Excellent
jodie from Australia
Couple
1 Double Bed Non-Smoking
Stayed 1 night in June 2013

great location to airport”

friendly staff great food clean rooms

all round fine and very quick and easy access to the Gatwick airport

Reviewed June 18, 2013

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8.0
Excellent
Mark from Australia
Couple
1 Bed With Sofa Bed Non-Smoking
Stayed 1 night in September 2013

Convenient for Gatwick airport”

Close to airport, comfortable room, efficient staff.

Our stay was nice and the hotel was convenient for Gatwick airport.

Reviewed October 07, 2013

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6.0
Paul from United States
Couple
Stayed 1 night in June 2012

Hotel fine, dining facilities strange”

A standard and acceptable Holiday Inn.

Finding the hotel was a problem. There were no instructions, no information in the arrival area and the area outside the arrival area was confusing. It took a couple of inquiries to discover that we had to walk about a block through construction to take a bus and then found we had to pay for the bus. We arrived just before 10 pm and had not had supper. The staff made a reservation at the dinning room, which was still open. When we got to the dinning room the hostess seemed annoyed and didn't want to seat us but finally did. Then we found we couldn't put the meal on our room because we had booked and paid through you. We had a similar problem in the morning. It seems strange that the hotel didn't take a card impression to cover additional charges. I theorize that the dinning room staff was poorly trained and most seemed to be recently arrived immigrants --- probably lowly paid. Holiday Inn could do better, but we had the same problem at another one we stayed at in New York City.

Reviewed July 06, 2012

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