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Guestroom, Stratford City in London
Lobby, Stratford City in London
Fitness center, Stratford City in London
Bathroom, Stratford City in London
Bathroom, Stratford City in London
Buffet, Stratford City in London
Exterior view, Stratford City in London

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95 reviews

95 reviews

See map
See map



Location rating score

Excellent location
Excellent for walking
Walkable places
Olympic Park

200 m

The Cell

210 m

Queen Elizabeth Olympic Park

230 m

Olympic Aquatics Centre

270 m

Westfield Stratford City

290 m

Popular landmarks
Tower of London

6.0 km

Tower Bridge

6.2 km

The British Museum

8.6 km

London Eye

8.8 km

National Gallery

9.1 km

Closest landmarks
Cherry Park

160 m

Car Park C (Purple)

250 m

Car Park A (Yellow)

250 m

Training Pool

270 m

Diving Pool

290 m

Stratford City

10A Chestnut Plaza, Stratford, London, United Kingdom, E20 1GL - See map

Get the added peace of mind that comes with IHG Clean Promise, when you book a stay here. Conveniently situated in the Stratford part of London, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.


310 meters to public transportation

Check-in [24-hour]

Free Wi-Fi in all rooms!

Currency exchange

Daily housekeeping

IHG Clean Promise

When you’re ready to travel again, we’ll be ready to welcome you

Hygiene Plus


This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit


Valet parking

Pets allowed

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Fitness center


Your dates are popular among travelersPopular destination! Properties in London are being booked every minute!
Value for money7.9
Location rating8.9
Nearest airportLondon City Airport (LCY)
Distance to airport5.8 km

Frequently asked questions

What time is check-in and check-out at Stratford City?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Stratford City?

For those who wish to drive their own cars, Stratford City has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 15.00 GBP per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around London with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Stratford City?

Start your mornings right, with the continental and buffet breakfast options offered at Stratford City. Adults can enjoy breakfast offered with an additional charge of 15.95 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Stratford City?

Stratford City does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Stratford City?

The closest train, metro, or bus station is Stratford International Train Station, 300 m away from Stratford City.

What restaurants are nearby Stratford City?

Stratford City is located in Stratford, famous for good restaurants such as Elvet Steakhouse, The Cow and Figo Restaurant.

What popular shopping places are close to Stratford City?

Shopping options in Stratford City’s Stratford neighborhood include Westfield Stratford City, Stratford Shopping Centre and Queen's Market.

What are popular attractions near Stratford City?

Stratford City is located in Stratford area, which is famous for attractions such as ArcelorMittal Orbit, The Cell and Future Construction Site N18,N19.

What popular natural sightseeing spots are close to Stratford City?

Stratford City is located within Stratford, which makes it conveniently close to natural sights including Queen Elizabeth Olympic Park, Alfred's Meadow and Old Ford Nature Reserve.

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Explore the neighborhood

What people love about Stratford City

  • 9.6


    "The hotel is very clean, good facilities, and all staff friendly and helpful."



    August 20, 2019

  • 10


    "Best location if you wanna shop."



    January 11, 2020

  • 8

    Very good

    "Pleasant stay at the Holiday Inn Stratford City - clean and convenient."



    December 23, 2020

Property ranking|Compared to 7,432 London properties
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Cleanliness score
Room comfort score
Location score
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Overall rating:


95 reviews
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More about Stratford City

More about Stratford City

The Holiday Inn London - Stratford City is situated in the heart of Europe’s largest shopping centre, Westfield Stratford City. An on-site gym and business centre are also available. Central London can be reached in 20 minutes via tube from Stratford tube station, which is only a 200-metre walk away. The O2 Arena, Canary Wharf and London City Airport are all within 5 miles. Free Wi-Fi is provided in each air-conditioned room at Holiday Inn Stratford City, as well as an en suite bathroom and tea/coffee making facilities. Guests can enjoy a hot buffet breakfast and European cuisine in the hotel’s restaurant, or have a cocktail in the lounge bar. Air-conditioned meeting rooms, which can hold up to 80 people, have Wi-Fi access.

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Amenities and facilities



Most talked about facilities


4 mentions


3 mentions

Food & Dining

2 mentions


1 mention

Languages spoken
  • English
  • Bulgarian
  • French
  • German
  • Indonesian
  • Italian
  • Japanese
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Hiking
  • Ticket services
  • Tours
Cleanliness and safety
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Restaurants
  • Room service
Services and conveniences
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
  • Kids meal
  • Cat-friendly
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
Getting around
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Food and dining

Breakfast options
  • Continental
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
  • Buffet


10A Chestnut Plaza, Stratford, London, United Kingdom, E20 1GL


  • London City Airport (LCY)
    5.8 km
  • London Stansted Airport (STN)
    41.9 km
Public transportation
  • Stratford International Train Station
    310 m
  • Stratford International
    400 m
Hospital or clinic
  • InHealth Diagnostic Centre
    640 m
  • Camden Market
    9.5 km
Cash withdrawal
  • ATM
    280 m

What's nearby

Popular landmarks
  • Tower of London
    6.0 km
  • Tower Bridge
    6.2 km
  • The British Museum
    8.6 km
  • London Eye
    8.8 km
  • National Gallery
    9.1 km
  • Big Ben
    9.3 km
  • Buckingham Palace
    10.3 km
  • Madame Tussauds London
    10.4 km
  • V&A - Victoria and Albert Museum
    12.4 km
  • Natural History Museum
    12.7 km
Nearby landmarks
  • Cherry Park
    160 m
  • Olympic Park
    200 m
  • The Cell
    210 m
  • Queen Elizabeth Olympic Park
    230 m
  • Car Park C (Purple)
    250 m
  • Car Park A (Yellow)
    250 m
  • Training Pool
    270 m
  • Olympic Aquatics Centre
    270 m
  • Diving Pool
    290 m
  • Westfield Stratford City
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 6-17 year(s)
Must use an extra bed
Extra beds may be requested directly from the property; additional charges may apply
Guests 18 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
  • Please note that you can book a stay in any room or rate category for travel anytime and receive the following:
    • Accommodations as selected
    • Up to two children under 18 years old stay free when sharing a room with 2 adults (based on availability)
    • Free breakfast, lunch, and dinner for children under 13 when an adult orders from the table d'hôte/à la carte menu
    Free stay applies to children under 18 years old staying in the same room as adults. Adult must order from the table d'hôte/à la carte menu for children to receive the complimentary meal. Children can only order from children’s menu. Meals are served in the hotel's dining area and may not include taxes or gratuities. Valid anytime, subject to availability. Other restrictions may apply.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.

Some helpful facts

  • Check-in from15:00
  • Check-out until12:00
  • Breakfast charge (unless included in room price)15.95 GBP
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors5
  • Number of rooms 188
  • Year property opened2012
  • Daily parking fee15.00 GBP

Property announcements

When booking 5 rooms or more, different policies and additional supplements will apply. Please note that the card used for advance purchase bookings must be presented upon check-in. It will be pre-authorised for possible extras upon check-in. Please note that the hotel cannot accommodate any requests for extra beds. Pets are only allowed in certain rooms upon request, subject to availability and by prior arrangement. There is an additional charge of GBP 35 per pet, per night. A security deposit of GBP 150 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. Pet charges will not apply to service dogs. Please note, the hotel may ask for validating identification. Westfield Shopping Centre has plentiful parking. Once you reach the Westfield site, follow the signs to CAR PARK 'B', which has the easiest access route to the hotel. Rates vary depending on your length and time of stay. If you would like additional information, please contact the hotel directly. SATNAV users please note the property has a new postcode which is not yet registered. For now, when travelling to Westfield Stratford City, please enter one of the postcodes below into your SATNAV and follow Westfield's local signage when you approach: *From North via A12 enter E15 2EE *From South via Blackwall Tunnel or A13 enter E15 2JU *From the East via Alma St Bridge enter E15 1QA

Reviews of Stratford City from real guests

Provided by verified guests of Agoda
Room comfort and quality7.5
Value for money7.9
High score for London
9+ Exceptional (19)
8-9 Excellent (5)
7-8 Very Good (13)
6-7 Good (3)
<6 Below Expectation (6)
Time of the year
Mar - May (10)
Jun - Aug (13)
Sep - Nov (13)
Dec - Feb (10)

Show reviews that mention 

Showing 46 verified guest comments
Shamim from South Africa
Family with teens
Stayed 10 nights in July 2019

Excellent welcome, reception staff as well as fantastc service, rooms most comfortable”

Maybe consideration oi reduce rates fir pensioners

Reviewed August 13, 2019

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Linda from Ireland
Family with teens
Stayed 5 nights in August 2019


Hotel in excellent location to get any where around London from Stratford station. Westfield Shopping Centre on the doorstep is a bonus plenty of shops and restaurants available. The hotel is very clean, good facilities, and all staff friendly and helpful. Would recommend staying there when travelling to London,

Reviewed August 20, 2019

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Joanne from United States
Stayed 3 nights in March 2019


The staff was excellent. They did all they could to accommodate us with an early check-in. Very nice and hospitable. Location is GREAT! Right on the Stratford line. Shopping galore! Although the workout room could accommodate the cardio, the Gymbox is a minute away if you need heavy/free weights. Thank you for making this a great stay!

Reviewed March 28, 2019

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Hóffý from Iceland
Family with teens
Stayed 1 night in January 2020


Best location if you wanna shop. Only few steps to westfield shopping center.

Reviewed January 11, 2020

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Neeley from United Kingdom
Stayed 1 night in January 2019


Very professional & welcoming staff..

Reviewed January 15, 2019

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Terry from Australia
Solo traveler
Stayed 3 nights in March 2020

Great location - close to shopping”

Pleasant stay at the Holiday Inn Stratford City - clean and convenient.

Reviewed December 23, 2020

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Fiona from Ireland
Solo traveler
Stayed 3 nights in January 2019

Very central good location ”

Nice quiet room no disturbances. A bit pricey

Reviewed January 21, 2019

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James from United Kingdom
Stayed 1 night in April 2013

A night at the theatre”

Good value for money, excellent transport links for both train/underground and road, 'new' feel hotel in the centre of a major shopping mall

We had an enjoyable stay in a top-floor room with views of the Olympic Park, which despite now resembling a building site in places is still an impressive view from such an elevated position. Transport links for both public transport and by road are good (parking is currently discounted to only £5 per 24hr in the adjoining Stratford Centre car park). There is a wide selection of international shops and restaurants within the Stratford Centre and as a result we did not eat at the hotel, although as a Priority Club Gold member I was given a voucher for a free drink in the bar on the 3rd floor which has a terrace overlooking the Olympic Park should you not be as lucky as us and have this view from your room. The hotel itself is a typical modern Holiday Inn establishment, offering comfortable accommodation of a decent standard with the Stratford hotel being better than an average HI, or other 3*, hotel (largely due to Stratford being a relatively new hotel). The one thing which disappointed me on this particular trip was the failure to oblige my request for a complimentary upgrade to an Executive room; I am often offered this on 1-night says in other HI hotels within London when I frankly do not care either way and yet on this occasion I found the rather rude response that I could upgrade to one of several 'available' Executive rooms to be rather disappointing on what was a romantic night away with my wife. While I appreciate that this was a request to which I am not automatically entitled having not yet attained Platinum status, I found the poor customer service disappointing in light of the available rooms and the ordinarily accommodating attitude of other branches of HI. Overall I would recommend HI Stratford as my ratings make clear, and would stay here again for business/pleasure in central London (tube journey on the Central line to Bank is 10 mins, West End 15mins).

Reviewed April 06, 2013

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Corazon from Philippines
Stayed 5 nights in May 2014

Comfortable, Easy , Relaxing”

very kind and welcoming staff, great location , clean and bigger than the usual london hotel room

It was wonderful. Staff was very accommodating and addressed all our needs even beyond the call of duty. The place although far from central london was steps away from the train which made it very easy to move around. great shops and restaurants all around. Breakfast selections were good and satisfying. Price was reasonable. I would definitely think about booking there again next time i'm in london

Reviewed June 04, 2014

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Chee from Malaysia
Business traveler
Stayed 2 nights in September 2017

Nice Hotel, Good Location.”

Located at a big shopping mall with train and underground for easy access to the City of London. Airport Shuttle Bus to Stansted Airport stop right front of the mall. Another great Holiday Inn which meets your expectation.

Reviewed September 28, 2017

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Marvin from United Kingdom
Stayed 1 night in October 2012

Great Location New Hotel”


Nice brand new hotel with easy access into London - I was going to the O2 so only 3 stops away on the tube. Easy check in, friendly staff, breakfast was good. Needs better signposting in the shopping centre to direct you to the hotel

Reviewed November 03, 2012

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Very good
ERIC from Malaysia
Stayed 3 nights in June 2016

Quiet & clean”

Good location for shopping & transportation, quiet & clean room with free wifi. "but some mistake done between and Holiday Inn of the booking regarding the breakfast including or not. Maybe human error or the system. Anyway already it done but still not very happy doing morning breakfast" . Other than that the good & great service by all the hotel staff.

Reviewed June 06, 2016

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Kyran from Netherlands
Business traveler
Stayed 3 nights in September 2016

Convenient hotel for business and pleasure”

Really great location right in Westfield shopping mall with lots of restaurants and shops. Also good value and very clean and comfortable. Next to tube station and 15 minutes into the city of london or to canary wharf

Reviewed December 04, 2016

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Muhamad from Singapore
Family with teens
Stayed 2 nights in November 2018

Holiday Inn Stratford Hotel”

Next to shopping ctr,big room,spaces,clean,big comfortable bed.newrby tube station,easy to find Halal food,All is good except price a bit expensive 😁.Walking distance to bus interchange(bus to tourist attraction info plse provide)🤣

Reviewed December 06, 2018

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Yi from China
Solo traveler
Stayed 2 nights in September 2012

Very clean and neat”

Great location

the hotel is just next to the westfield shopping mall, which is super convenient. the tube station is not far away, just about 10 min walk from the hotel and you can definitely go through the shopping mall. there are lots of food courts and restaurants. this is really a good, new and clean hotel. the room is not very big, but quite suitable for solo travelers

Reviewed January 24, 2013

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Stayed 5 nights in September 2018

Above average”

my guest was visitor, stayed holiday inn for 4 nights. last night requested to cancel before 2pm and guest check out hotel on time. but they didnt give them money back for last night. so my guest was not happy at all.

Reviewed September 27, 2018

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Chen from Singapore
Solo traveler
Stayed 2 nights in November 2012

Great Shopping location!”

Location, Clean , Comfy

I found the hotel adequate for my needs nothing too fancy simple but effective room was of a decent size very new and very clean. The location was fantastic for shopping just walk downstairs and all the shops are there! Will be going again soon to do some more shopping

Reviewed November 08, 2012

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Chong from Malaysia
Stayed 2 nights in June 2012

Good location next to London Westfield mall”

Good location for Shopping, next to Olympic stadium

great hotel and worth for money. convenient for shopping and also next to all train service, both train and underground.

Reviewed June 18, 2012

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Li from China
Solo traveler
Stayed 1 night in October 2012

Nice room which is in a great location!”


The reception are very friendly and professional.Especially the hotel is just located in a great shopping centre!

Reviewed October 23, 2012

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leonito from Philippines
Stayed 3 nights in May 2014

Very relax and well rested.”

Cleanliness, efficient staff, very close to mall

The hotel is very near stratford mall. Rooms are very clean. Staff are very courteous. I will stay here again in my future visit.

Reviewed June 15, 2014

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