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Swimming pool, Hotel Chinzanso Tokyo in Tokyo
Premier King City View - Facilities, Hotel Chinzanso Tokyo in Tokyo
Lobby, Hotel Chinzanso Tokyo in Tokyo
Lobby, Hotel Chinzanso Tokyo in Tokyo
Interior view, Hotel Chinzanso Tokyo in Tokyo
Interior view, Hotel Chinzanso Tokyo in Tokyo
Fitness center, Hotel Chinzanso Tokyo in Tokyo

Removed from saved list

9.0

Exceptional

2,469 reviews

2,469 reviews

Garden25
Housekeeping11
View8
See map
See map

8.2

Excellent

Location rating score

Excellent location - 1.81 kilometers from city center
Excellent for walking
Parking
Available
Walkable places
Hotel Chinzanso Tokyo Garden
110 m
Kodansha Noma Memorial Museum
210 m
St. Mary's Cathedral, Tokyo
230 m
Sekiguchi Bashoan
230 m
Sui Shrine
250 m
Popular landmarks
Shinjuku Gyoen National Garden
3.3 km
Tokyo Metropolitan Government Building observation room
4.0 km
Ueno Park
4.3 km
Meiji Jingu
4.7 km
Ginza
5.9 km
Closest landmarks
Le Marquis
10 m
Daisen-ji Temple
370 m
Higo-Hosokawa Garden
400 m
Shouseikaku
410 m
Okuma Garden
470 m

Hotel Chinzanso Tokyo

2-10-8 Sekiguchi, Bunkyo-Ku,, Shinjuku, Tokyo, Japan, 112-8667 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Shinjuku part of Tokyo, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Sparkling clean

750 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Fitness center

Pets allowed

Free Wi-Fi in all rooms!

This property is in high demand!

4 travelers have booked today.

Value for money8.9
Distance to city center3.5 km
Location rating8.2
Nearest airportHaneda Airport (HND)
Distance to airport18.8 km

Rooms available at Hotel Chinzanso Tokyo

Exceptional
Room comfort & quality

9.4

Premier Garden View Room with King Bed
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Premier King City View
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Twin City View
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Twin Garden View
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Superior Twin Room with City View and Spa Access
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Garden View Twin Room
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Junior Suite King with City View and Spa Access
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite Twin with City View and Spa Access
...
  • Room size: 60 m²/646 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior King Room with City View and Spa Access
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Garden Suite King and Spa Access
...
  • Room size: 83 m²/893 ft²
  • Garden view
Enter dates to see prices

Frequently asked questions

Does Hotel Chinzanso Tokyo have bars on the premises?

Delight in your vacation the ideal way with a drink in your hand at Hotel Chinzanso Tokyo's bar available right in front of your doorstep for whenever you need a sip or two.

Does Hotel Chinzanso Tokyo offer laundry services?

Yes! Hotel Chinzanso Tokyo offers laundry service at your fingertips for whenever you need your favorite clothes clean and fresh all throughout your trip. Please contact the property for more information.

Does Hotel Chinzanso Tokyo offer dry cleaning services?

Yes! Hotel Chinzanso Tokyo features dry cleaning service that is available all throughout your stay, ensuring that you're always looking your best in your favorite outfit. Please contact the property for more information.

Is car parking available at Hotel Chinzanso Tokyo?

Hotel Chinzanso Tokyo has car park onsite with charges applied for guest visitors with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What steps does Hotel Chinzanso Tokyo take in terms of hygiene, safety, and cleanliness?

Hotel Chinzanso Tokyo satisfy our mandatory standard for cleanliness and safety by supplying hand sanitizer and daily disinfection in common areas. This property also comes equipped with first aid kit, doctor/nurse on call, temperature check for guests and staff, free face masks, staff trained in safety protocol, and body thermometer for greater safety precautions and hygiene protocols.

What attractions are in close proximty of Hotel Chinzanso Tokyo that are in walking range?

While residing at Hotel Chinzanso Tokyo, kick start your trip by visiting the closest points of interest that are within walking distance to the property which include Hotel Chinzanso Tokyo Garden, Kodansha Noma Memorial Museum, and St. Mary's Cathedral, Tokyo.

What payment cards are accepted at Hotel Chinzanso Tokyo?

Enjoy the comfort of easy payment at Hotel Chinzanso Tokyo which supports up to 10, with payment card options including MasterCard, American Express, Cash, Visa, and UnionPay.

What is the verified guest review consensus about Hotel Chinzanso Tokyo's Wi-Fi?

60.0% of our verified visitor assessments have given a positive review and comments about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Hotel Chinzanso Tokyo down in the review section.

What is the verified guest review consensus about Hotel Chinzanso Tokyo's pet services?

100.0% of our past visitor ratings have given a positive appraisal and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Hotel Chinzanso Tokyo down in the review section.

What is the average rating that verified Families with older children have given to Hotel Chinzanso Tokyo?

Past families with older children that have stayed at this property have given Hotel Chinzanso Tokyo an average rating of 9.0. You can search for more specific customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What are popular points of interest near Hotel Chinzanso Tokyo?

Hotel Chinzanso Tokyo’s location in the Shinjuku neighborhood puts it close to popular points of interest which includes Shinjuku Golden Gai.

What time is check-in and check-out at Hotel Chinzanso Tokyo?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated time frame may be charged an additional fee.

See map

Explore the neighborhood

What people love about Hotel Chinzanso Tokyo

  • 9.2

    Exceptional
    Cleanliness

    "Clean and big."

    Eveyln

    |

    March 30, 2023

  • 10

    Exceptional
    Cleanliness

    "Chinzanso has a very wonderful view with a nice clean room, large shower, and extremely nice staff!"

    Benjamin

    |

    March 6, 2023

  • 10

    Exceptional
    Location

    "Great hotel and close to the subway."

    Thaddeus

    |

    April 11, 2023

Property ranking|Compared to 5,636 Tokyo properties
See all rankings
Service score
9.4/10
Cleanliness score
9.5/10
Room comfort score
9.4/10
Value for money score
8.9/10
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
Better than
97
%
of Tokyo properties
Overall rating:

9

Exceptional
2,469 reviews
Cleanliness
9.5
Facilities
9.3
Location
8.2
Read all reviews >
What travelers say they love:
Proprietary outdoor landscape on side of hill.
Jim from United States
Couple
More about Hotel Chinzanso Tokyo

More about Hotel Chinzanso Tokyo

Hotel Chinzanso Tokyo

When you are looking for comfortable and convenient accommodations in Tokyo, make Hotel Chinzanso Tokyo your home away from home. A stay at Hotel Chinzanso Tokyo ensures an easy access to the lively city and all of its wonders.
Take advantage of a wealth of unrivaled services and amenities at Hotel Chinzanso Tokyo. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Tokyo can be assisted with taxi and car hire services available.
Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hotel Chinzanso Tokyo. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, a coffee or tea maker, bottled water and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Hotel Chinzanso Tokyo, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at Hotel Chinzanso Tokyo which has a selection of halal options.
Once there, be sure to check out bar for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at Hotel Chinzanso Tokyo. Warm up at the end of the day with a visit to the massage, steam room, spa and sauna. The many offerings at Hotel Chinzanso Tokyo ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside Hotel Chinzanso Tokyo and explore Tokyo during your stay. Tokyo Tower is located 6.2 km away, and is one of the most famous tourist spots to visit and photograph.


Reasons to stay here

This hotel's facilities score higher than 99% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 99% of other options in the city.
This accommodation beats more than 99% of competition in the city on room comfort.

Show less

Amenities and facilities

Exceptional
Facilities

9.3

Most talked about facilities

Food & Dining

7 mentions

Housekeeping

7 mentions

Taxi

3 mentions

Breakfast

2 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
Access
  • Cat-friendly
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Free bottled water
  • Hair dryer
  • Refrigerator

Food and dining

Breakfast options
  • American
Restaurants on site
Il Teatro
  • Cuisine: Italian
  • Menu: Buffet
The Bistro
  • Cuisine: European
  • Menu: Buffet
Le Jardin
  • Cuisine: European
  • Menu: Buffet
Ryotei Kinsui
  • Cuisine: Japanese
  • Menu: Buffet
Mokushundo
  • Cuisine: Japanese
  • Menu: Buffet
Miyuki
  • Cuisine: Japanese, Sushi
  • Menu: Buffet
Mucha-an
  • Cuisine: Japanese
  • Menu: Buffet

Location

2-10-8 Sekiguchi, Bunkyo-Ku,, Shinjuku, Tokyo, Japan, 112-8667
Excellent
Location

8.2

Airports
  • Haneda Airport (HND)
    18.8 km 30 min drive
  • Narita International Airport (NRT)
    60.6 km 1.0 hour drive
Public transportation
  • Gokokuji Train Station
    770 m
  • Waseda Subway Station
    810 m
Hospital or clinic
  • International Medical Center of Japan
    1.5 km
Shopping
  • Ameyoko Shopping Street
    4.4 km
Convenience store
  • Lawson
    2.0 km
Cash withdrawal
  • ATM
    340 m 2 min drive

What's nearby

Popular landmarks
  • Shinjuku Gyoen National Garden
    3.3 km
  • Tokyo Metropolitan Government Building observation room
    4.0 km
  • Ueno Park
    4.3 km
  • Meiji Jingu
    4.7 km
  • Ginza
    5.9 km
  • Tokyo Tower
    6.2 km
  • Shibuya Crossing
    6.3 km
  • Asakusa
    6.4 km
  • Sensoji Temple
    6.4 km
  • Tokyo Skytree
    7.7 km
Nearby landmarks
  • Le Marquis
    10 m
  • Hotel Chinzanso Tokyo Garden
    110 m
  • Kodansha Noma Memorial Museum
    210 m
  • St. Mary's Cathedral, Tokyo
    230 m
  • Sekiguchi Bashoan
    230 m
  • Sui Shrine
    250 m
  • Lined Sakura Trees Along Kanda River
    280 m
  • Eisei Bunko Museum
    280 m
  • Sho Hachiman Shrine
    300 m
  • Yokoku-ji Temple
    330 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Guest must be at least 4 years old to access spa.
  • Children age 3 years old and below are not allowed to enter the spa facilities including the open-air heated tub, hot springs bath and pool.
  • Children 4-12 years old will have to be accompanied by an adult when using the spa facilities including the open-air heated tub, hot springs bath and pool.
  • Guest must be at least 13 years old to access fitness center.
  • Due to the local regulation, guests with a tattoo are not allowed to enter the spa.
  • Accommodation tax will be charged directly at the property from December 1, 2019.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee3200 JPY
  • Distance from city center3.5 km
  • Travel time to airport (minutes)50
Extras
  • Breakfast charge (unless included in room price)5520 JPY
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors14
  • Number of restaurants11
  • Number of rooms 267
  • Room voltage100
  • Year property opened1991
  • Most recent renovation2017
Parking
  • Daily parking fee1000 JPY

Property announcements

There is a fee of JPY 4,400 for the use of spa and the pool. Some packages or some room types have free spa and the pool access included.

The swimming pool, whirlpool, outdoor whirlpool, and sauna in the pool facility will not be available from September 4 to September 8, 2023 and February 26 to March 1, 2024 due to maintenance.
The spa, fitness gym, spa lounge, and treatments will be available as usual.

The property will carry out legal inspections of electrical equipment based on the Electricity Business Act from 1:00 am to 5:00 am on January 5, 2024 at midnight (early morning on January 5).
During the inspection, guest will not be able to use the electrical equipment in the building.

Notice: Regarding the guest room no-smoking policy
From June 3rd (Sat.) 2023, all guest rooms at Hotel Chinzanso Tokyo will be declared no-smoking.
Smoking areas will continue to be available at the Hotel Building 3rd floor smoking room, and outside on the 3rd floor of the Banquet Building.
Heated tobacco products must also be used in the designated smoking areas.
Acknowledging the increased demand for separation of smoking areas and designated no-smoking areas, we ask for your understanding and cooperation in this matter.
Hotel Chinzanso Tokyo
Kindly note the following changed operational procedures:
* The private minibar in the room is not available (except for suite rooms).
* The room service menu and service hours are limited.
* Advance reservations for restaurants and treatments are strongly recommended.
* The number of visitors to YU, THE SPA is limited.
(Guests with spa access included in their room package will have priority, but may be asked to wait if it is too crowded.)
* The compound cannot be accessed through the Kabukimon gate in the garden.
* The free Shuttle Bus from/to Ikebukuro is operating with reduced hours.
*The Airport Limousine Bus service (Haneda/Narita) is unavailable until further notice.

Reviews of Hotel Chinzanso Tokyo from real guests

Provided by verified guests of Agoda
8.9
Cleanliness9.5
Facilities9.3
Location8.2
Room comfort and quality9.4
Service9.4
Value for money8.9
High score for Tokyo
Rating
9+ Exceptional (331)
8-9 Excellent (123)
7-8 Very Good (57)
6-7 Good (11)
<6 Below Expectation (19)
Time of the year
Mar - May (157)
Jun - Aug (89)
Sep - Nov (151)
Dec - Feb (144)

Show reviews that mention 

Showing 541 verified guest comments
12345
10.0
Exceptional
Lisa from United Kingdom
Couple
Premier King City View
Stayed 1 night in November 2022

Amazing ”

Unfortunately only a one night stay but a truly beautiful hotel, the room was stunning, amazingly clean and the thoughtfulness of the bathroom accessories was outstanding. The Bistro restaurant was superb and the staff were professional, friendly and helpful especially the lobby staff, a truly amazing finish to our trip to Japan- thank you

Reviewed November 29, 2022

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10.0
Exceptional
Jiyoon from Japan
Couple
Premier Garden View Room with King Bed
Stayed 1 night in August 2022

Classic, but comfy”

I could enjoy the classic, but very comfy mood of the hotel. Each of the staff was so nice and gentle to treat each of customer, and everyone in the hotel became so pleased thanks to them. The garden, which I could enjoy not only by walking into but also looking down at my hotel room, was the epic of the hotel. I really enjoyed the short vacance to this elegant site. It was definitely worth to spend one special night in this place.

Reviewed August 16, 2022

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9.6
Exceptional
Jiwon from South Korea
Couple
Premier King City View
Stayed 1 night in November 2022

True Japan is HERE!”

You can experienced top notch Japanese hospitality as well as beautiful Japanese settings all over the hotel area. Room size is very spacious, (unlikely any other Tokyo Hotels!) and decorations are very classy. Food and Beverage are classy and stylish too, but room service may take up to 2 hours. Overall, I would highly recommend, I've always never hesitate to chose this place.

Reviewed December 20, 2022

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10.0
Exceptional
Stephen from Japan
Solo traveler
Premier Garden View Room with King Bed
Stayed 1 night in December 2020

Wonderful Time”

The staff is very friendly when coming in to check-in. The bags will be sent to your room. The array or restaurants has everything for your taste. The bar quiet and discreet. The amazing garden will enchant you. If you don’t speak Japanese don’t worry, many channels to choose from to watch TV. An enjoyable experiences

Reviewed December 22, 2020

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Dear Stephen, Thank you for choosing our hotel. We are very glad to read that you had a "Wonderful Time" and enjoyed the restaurants and facilities. Your kind remark about the staff will be shared with everybody. Hopefully you will visit us again for another enjoyable experience. The garden has a different charm day by day. With warm regards, Andre

Responded December 23, 2020
Hotel Chinzanso Tokyo
9.6
Exceptional
Joe from United Kingdom
Solo traveler
Premier King City View
Stayed 1 night in December 2022

Excellent recovery at relaxing hotel”

Incredibly helpful and friendly staff. Good traditional food and a lovely setting with fantastic gardens. Very relaxing after a busy time at work. Good bar too!

Reviewed December 03, 2022

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10.0
Exceptional
He from Australia
Family with young children
Premier Garden View Twin Room
Stayed 5 nights in January 2023

Great hotel”

Definitely recommend

Reviewed January 19, 2023

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9.2
Exceptional
Natalie from Singapore
Solo traveler
Premier Garden View Room with King Bed
Stayed 1 night in December 2022

Beautiful garden ”

The beauty of the garden truly stands up to its reputation. Great service and lots of famous restaurants. This is a 5 star hotel so the price is definitely steep.

Reviewed January 06, 2023

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9.2
Exceptional
kam from Hong Kong SAR, China
Couple
Prime Superior City View (1 Double or 2 Twin beds)
Stayed 1 night in November 2022

Excellent Services”

Authentic 5 stars services. Good price for the room and services. The room is very big. The garden is very special in the city.

Reviewed January 12, 2023

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9.2
Exceptional
cs from Malaysia
Couple
PRIME SUPERIOR CITY VIEW KING
Stayed 3 nights in November 2022

Beautiful hotel with excellent service”

Hotel and it's garden is beautiful. Don't miss the 70th anniversary display in the Japanese garden it's beautiful. Staff are helpful and attentive.

Reviewed November 24, 2022

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10.0
Exceptional
Stephen from Japan
Solo traveler
Premier Garden View Room with King Bed
Stayed 1 night in November 2020

Spectacular ”

The staff met me at the door. They were there Ruth a

Reviewed November 17, 2020

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Dear Stephen, Thank you for staying with us and for writing a review on this site. We are glad to see your score of 10.0 with the "Spectacular" titel. Hopefully we can welcome you at the door again in the near future. With warm regards, Andre (Guest Services)

Responded November 25, 2020
Hotel Chinzanso Tokyo
8.8
Excellent
Jade from Canada
Family with young children
Premier King City View
Stayed 1 night in November 2022

Exceptional Service ”

Staying at this hotel was one of the highlights of our trip in Tokyo! The sea of cloud was spectacular.

Reviewed November 30, 2022

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9.2
Exceptional
Bernard from Japan
Business traveler
Premier King City View
Stayed 1 night in January 2021

CEO”

Expensive, but the best in Tokyo

Reviewed March 05, 2021

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Dear Bernard Sama, Thank you for staying with us. It is wonderful to see your high score of 9.2. We hope you will visit us again. It will be our sincere pleasure to serve you again. With warm regards, Andre

Responded March 08, 2021
Hotel Chinzanso Tokyo
8.0
Excellent
Ming from Japan
Family with teens
Premier Twin City View
Stayed 1 night in February 2021

This hotel is very clean and very child friendly ”

We went to this hotel to celebrate my child’s birthday. The hotel helped to arrange the logistics for us. We did really appreciate it. The room is very clean and very comfortable. If you want to travel with your family, this hotel would be a good choice.

Reviewed February 18, 2021

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Dear Ming Sama, Thank you for visiting us to celebrate your child's birthday. We are glad to know that you had a pleasant stay and hope you will celebrate many more happy days here at Hotel Chinzanso Tokyo. Thank you once again! With warm regards, Andre (Guest Services)

Responded March 08, 2021
Hotel Chinzanso Tokyo
10.0
Exceptional
joshua from Australia
Solo traveler
Stayed 2 nights in September 2018

I will personally gaurantee you will not regret booking!! 7-Stars”

Hi Andre, I just wanted to thank you once again for your hospitality during my stay at the hotel Chinzanso. My only regret is that I didn't book my whole trip at your hotel... The following was written up for Agoda travel - I mean every word of it and I promise you, your hotel would be my first recommendation as part of my experience. Working for an airline and within the industries best, I hope I provide that referral of choice to colleagues and friends alike. Topic summary: Hotel Chinzanso Tokyo - I will personally gaurantee you will not regret booking!! 7-Stars Where to start... First and foremost, thank you Andre Sol and the team at Chinzanso hotel - wow! What an experience! Rather than just writing a shpill, here is the reality of experience in bullet points... 1. Gardens of bliss 2. Views, nothing short of breath taking (will upload pics) 3. Room was clean, comforting, blissful, and simply elegant in every way possible 4. For those that have visited Japan before... this hotel is Western friendly and completely understanding of cultural differences 5. A concierge service that will be setting a new industry standard! wow! Man what an experience!! 6. Quality of food, up there with Tokyo's best - with choice for all budgets and tastes! 7. Freak'n unreal everything - please do yourself a favour and book!  Kind staff, courteous, accommodating, considerate, and supportive to your personal travel agenda without bias...  Kindest regards

Reviewed September 12, 2018

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Dear Joshua, Thank you so much for your very kind words and taking the time to write a detailed review. Your words are vitamins for all the staff! Everybody loved reading your comments and got motivated to do even more than their best. Thank you! Furthermore, you help potential guests who have some doubts in making their decision. We will be happy to serve them as well in the best possible way. As mentioned when you departed, it is our hope we can welcome you back. Please let me know once you have made some travel plans. It will be lovely to see you again! With sincerely warm regards from the staff, concierges & Andre

Responded October 02, 2018
Hotel Chinzanso Tokyo
9.6
Exceptional
Greg from United States
Family with teens
Prime Superior Triple City View
Stayed 4 nights in July 2018

Amazing Experience”

We had been to Hotel Chinzanso Tokyo on a tour in December 2017. On this tour, we walked part of the beautiful gardens, ate at one of the restaurants, and partook in a traditional tea ceremony. When we returned to Tokyo in July 2018, staying at this hotel was something that was really tempting - and I am so glad we ultimately decided to do so. The room was amazing, the room staff very thorough, and the rest of the staff immensely helpful. The gardens were amazing. When we return to Tokyo, it will be on our short list of options to stay again.

Reviewed July 25, 2018

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Dear Greg, Thank you for deciding to stay with us! We will be glad to welcome you back next time. With warm regards, Guest Services

Responded July 30, 2018
Hotel Chinzanso Tokyo
9.2
Exceptional
Erin from United States
Family with young children
Stayed 2 nights in March 2018

Gardens beautiful, hotel top”

We were debating staying here for our entire Tokyo stay or at the Imperial Hotel--we ended up staying at both hotels. The Imperial's location was great (in terms of getting to other areas of Tokyo) but Hotel Chinzanso was a true luxury hotel. The room was really nice--they had amenities for our children and had a crib and baby friendly items. Having access to the beautiful garden makes the longer walk to the subway not a problem. There was a tiny playground nearby. When we come again to Tokyo, we will stay here the entire time... since generally once we left our hotel, we didn't return until the end of the day, so location doesn't matter as much.

Reviewed April 03, 2018

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Dear Guest, Thank you for visiting us with your lovely children. We are happy to hear that you will choose our hotel again for your next stay, maybe in another season when the garden has a different charm. With warm regards, Andre (Guest Services)

Responded April 04, 2018
Hotel Chinzanso Tokyo
10.0
Exceptional
Matthew from Australia
Couple
Stayed 1 night in February 2015

Amazing!”

Food, room, staff

Hotel Chinzanso was an incredible experience, to kick things off I found a fantastic deal with Agoda and when I arrived to check in I was informed that our room had been upgraded! Even if that wasn't the case i do think I would would have enjoyed our experience just as much. We had dinner at the Italian restaurant down stairs, a 5 course meal followed by Coffee or tea for on 7,000JPY was unbelievably good, then we enjoyed a free drink at the bar which every guest is entitled too which was a nice way to finish our evening Bravo Chinzanso! The staff was great, the room was clean and comfortable and the food was out of this world!!! 10 / 10 from me!

Reviewed February 27, 2015

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9.6
Exceptional
Brooke from United States
Family with young children
Premier Twin City View
Stayed 4 nights in April 2019

Exceptional”

Hotel Chinzanso is a great place to stay, rooms are large compared to most hotels in Tokyo, service was second to none. Rooms are spotless and very comfortable. We get a free smart phone, with unlimited data and local and international calls, used it to navigate the city the entire time, and even make a call back to the US at no charge, saved us money on getting a SIM card for our own phone. The hotel has a beautiful Japanese garden, walked through it every day on our way out. The only slight downside is it’s a little further out of town, a 10min walk to the subway station, but a lovely walk through a park. All in all, would definitely stay there again.

Reviewed April 22, 2019

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Dear Guest, Thank you for staying with us. We are glad to read that you enjoyed our property and services. Hopefully, you will visit Tokyo again in the near future. The staff will be there to welcome you back. With warm regards, Hotel Chinzanso Tokyo

Responded May 01, 2019
Hotel Chinzanso Tokyo
10.0
Exceptional
Susan from Australia
Family with teens
Stayed 6 nights in November 2015

A Touch Of Serenity In Tokyo”

Location. Friendly Staff. Close to everything, but away from the crowds.

This was my second time at the Hotel Chinzanzo. First time I was with my husband. We loved it. This time I was lucky enough to bring two of my adult daughters with me. I don't think they quite believed how beautiful the hotel really was until we drove down the driveway. The trees were all lit up ready for Christmas. It was such a beautiful sight. Once inside they were totally in awe. Once again I could not fault a thing. The welcome from the service staff, to the maid service. The managers go out of their way to make sure everything is perfect with your stay. Special thanks to Guest Manager Andre' & our wonderful front door service man Leo. When in Tokyo, Chinzanso is my first choice.

Reviewed November 28, 2015

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9.2
Exceptional
Grant from United States
Business traveler
Stayed 3 nights in December 2015

Grand but aging hotel with fabulous garden”

Love this place. Great for longer stays (especially if includes weekend), but not for quick business trips. Location is plus and minus: a good 15 min taxi to financial center, but when you get out there you feel away from the din and hubbub and can really relax. Huge and lovely garden. Quiet, slow pace inside. Relaxing spa. Hotel staff also lovely. And with proliferation of high end places in Tokyo now charging in the $600-900 range per night (Four Seasons, Hyatts, Peninsula, Mandarin, Shangri La, Ritz-Carlton, Capitol, the new Palace), you can often get a nice rate at the Chinzanso.

Reviewed September 23, 2016

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