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Hotel Gracery Shinjuku
Hotel Gracery Shinjuku
Hotel Gracery Shinjuku
Hotel Gracery Shinjuku
Hotel Gracery Shinjuku
Hotel Gracery Shinjuku
Hotel Gracery Shinjuku

Removed from saved list

8.7

Excellent

9,258 reviews

9,258 reviews

See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Godzilla Head

20 m

TOHO Cinemas Shinjuku

40 m

Finlando Sauna

90 m

Samurai Museum

130 m

Robot Restaurant

130 m

Popular landmarks
Tokyo Metropolitan Government Building observation room

1.1 km

Shinjuku Gyoen National Garden

1.3 km

Meiji Jingu

2.1 km

Shibuya Crossing

4.0 km

Tokyo Tower

5.7 km

Closest landmarks
Ohkubo Hospital

170 m

Kabukicho Ichibangai

180 m

Thermae Yu

190 m

Shinjuku Fu- (Shinjuku Nagatani Hall)

210 m

Akagi Shrine

210 m

Hotel Gracery Shinjuku

1-19-1 Kabukicho, Shinjuku, Tokyo, Japan, 160-0021 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Shinjuku, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 4 stars, this high-quality property provides guests with access to restaurant and steamroom on-site.

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Highlights

Sparkling clean

Located in heart of Tokyo

Front desk [24-hour]

Excellent breakfast

Excellent view

Announcements by hotel (1)
Due to the outbreak of COVID-19, currently the property does not offer buffet breakfast. Set menu breakfast are provided instead.

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Cash withdrawal

Steamroom

Restaurants

Smoking area

This property is in high demand!

6 travelers have booked today.

Value for money8.2
Location rating9.2
Nearest airportHaneda Airport (HND)
Distance to airport17.7 km

Rooms available at Hotel Gracery Shinjuku

Excellent
Room comfort & quality

8.5

Single Room - Non Smoking
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Deluxe Twin Room - Non Smoking
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Double Room - Non Smoking
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Double Room - Non-Smoking
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Twin Room - Non Smoking
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
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Triple Room - Non Smoking
...
  • Room size: 28 m²/301 ft²
  • City view
  • 3 single beds
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Room
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
Enter dates to see prices
Room
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
Enter dates to see prices
Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Room
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Gracery Shinjuku?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Gracery Shinjuku?

For those who wish to drive their own cars, Hotel Gracery Shinjuku has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Tokyo with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hotel Gracery Shinjuku?

Start your mornings right, with the continental and buffet breakfast options offered at Hotel Gracery Shinjuku.

What are my dining options at Hotel Gracery Shinjuku?

Hotel Gracery Shinjuku features 2 on-site restaurants for your dining convenience. Dishes are served in a la carte during opening hours.

What is the smoking policy at Hotel Gracery Shinjuku?

Hotel Gracery Shinjuku does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hotel Gracery Shinjuku?

Seibu Shinjuku Train Station is the closest train, metro, or bus station, about 170 m away from Hotel Gracery Shinjuku.

What restaurants are nearby Hotel Gracery Shinjuku?

Hotel Gracery Shinjuku is located in Shinjuku, famous for good restaurants such as daichi no megumi, Kushiya Monogatari, Shinjuku Toho Bldg. and Shikoku, Shinjuku Toho Bldg..

What popular shopping places are close to Hotel Gracery Shinjuku?

Hotel Gracery Shinjuku is located in Shinjuku area which features shopping places such as Shinjuku Isetan, Okadaya Shinjuku Honten and Shinjuku ALTA.

What are popular attractions near Hotel Gracery Shinjuku?

Guests at Hotel Gracery Shinjuku can easily visit Shinjuku Gyoen National Garden, Tokyo Metropolitan Government Building observation room and Shinjuku Golden Gai located in the Shinjuku area.

What popular natural sightseeing spots are close to Hotel Gracery Shinjuku?

Hotel Gracery Shinjuku is located in the Shinjuku area, which is famous for natural sightseeing destinations such as Mt. Hakoneyama and Ichigaya Fish Center.

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Explore the neighborhood

What people love about Hotel Gracery Shinjuku

  • 8.4

    Excellent

    "I prefer warm, cozy spaces."

    Tara

    |

    April 9, 2022

  • 9.2

    Exceptional
    Location

    "Awesome location!!"

    joseph

    |

    December 1, 2021

  • 10

    Exceptional

    "Very nice hotel;"

    Sarah

    |

    November 12, 2021

Property ranking|Compared to 4,672 Tokyo properties
See all rankings
Location score
9.2/10
Room comfort score
8.5/10
Cleanliness score
9/10
Service score
8.8/10
Better than
97
%
of Tokyo properties
Better than
97
%
of Tokyo properties
Better than
94
%
of Tokyo properties
Better than
93
%
of Tokyo properties
Overall rating:

8.7

Excellent
8,937 reviews
Cleanliness
9.0
Facilities
8.4
Location
9.2
Read all reviews >
What travelers say they love:
Beautiful view over tokyo on 21st floor, I recommend it!
Robert from Germany
Solo traveler
More about Hotel Gracery Shinjuku

More about Hotel Gracery Shinjuku

Hotel Gracery Shinjuku

Hotel Gracery Shinjuku is the perfect choice for travelers who want to take in the sights and sounds of Tokyo. Experience an urban escape in Tokyo with a stay at Hotel Gracery Shinjuku, with its exceptional location right in the city center.
Hotel Gracery Shinjuku offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Tokyo. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room.
Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Hotel Gracery Shinjuku is furnished and equipped with handy amenities. Some rooms at Hotel Gracery Shinjuku are equipped with air conditioning for your convenience. In-room entertainment such as television, is provided for guests in select rooms. The hotel also offers a refrigerator in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hotel Gracery Shinjuku. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Hotel Gracery Shinjuku has vending machines that provide round-the-clock refreshment, at low cost.
Hotel Gracery Shinjuku offers wonderful recreational facilities for guests to enjoy. Finish your vacation days right by dropping in at the steam room. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

Hotel Gracery Shinjuku provides an excellent base for exploring the sights of Tokyo in-depth. One of the city's most iconic and famous buildings is Tokyo Tower, located 5.6 km away.


Reasons to stay here

Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 94% of the city's accommodation.
This accommodation is highly recommended for its location, scoring higher than 96% of other options in the city.
It's hard to beat the room comfort here, which is rated higher than 96% of other accommodations in Tokyo.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Housekeeping

208 mentions

Breakfast

36 mentions

Food & Dining

33 mentions

Internet

29 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean
  • Thai

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Massage
  • Steamroom
  • Ticket services
  • Tours

Cleanliness and safety

  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Taxi service

Available in all rooms

  • Air conditioning
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Non-smoking
  • Refrigerator
  • Towels
Food and dining
Breakfast options
  • American
Restaurants on site

ボンサルーテカブキ

  • No additional information available

ボンジュール

  • No additional information available
Location
1-19-1 Kabukicho, Shinjuku, Tokyo, Japan, 160-0021
Exceptional
Location

9.2

Airports

  • Haneda Airport (HND)
    17.7 km 34 min drive
  • Narita International Airport (NRT)
    63.0 km 1.1 hour drive

Public transportation

  • Seibu Shinjuku Train Station
    180 m 5 min walk
  • Shinjuku Nishiguchi Subway Station
    340 m 4 min drive

Hospital or clinic

  • Ohkubo Hospital
    170 m

Shopping

  • Ameyoko Shopping Street
    6.8 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Tokyo Metropolitan Government Building observation room
    1.1 km
  • Shinjuku Gyoen National Garden
    1.3 km
  • Meiji Jingu
    2.1 km
  • Shibuya Crossing
    4.0 km
  • Tokyo Tower
    5.7 km
  • Ginza
    6.5 km
  • Ueno Park
    6.9 km
  • Asakusa
    8.8 km
  • Sensoji Temple
    8.8 km
  • Tokyo Skytree
    10.0 km

Nearby landmarks

  • Godzilla Head
    20 m
  • TOHO Cinemas Shinjuku
    40 m
  • Finlando Sauna
    90 m
  • Samurai Museum
    130 m
  • Robot Restaurant
    130 m
  • Kabukicho
    140 m
  • Green Plaza Ladies Sauna
    150 m
  • Garam
    170 m
  • Aprecio
    170 m
  • Ohkubo Hospital
    170 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00
  • Reception open until00:00

Getting around

  • Travel time to airport (minutes)70

The property

  • Non-smoking rooms/floorsyes
  • Number of floors30
  • Number of restaurants2
  • Number of rooms 970
  • Room voltage100
  • Year property opened2015
Property announcements

Due to the outbreak of COVID-19, currently the property does not offer buffet breakfast. Set menu breakfast are provided instead.

Reviews of Hotel Gracery Shinjuku from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.0
Facilities8.4
Location9.2
Room comfort and quality8.5
Service8.8
Value for money8.2
High score for Tokyo
Rating
9+ Exceptional (1,745)
8-9 Excellent (952)
7-8 Very Good (956)
6-7 Good (194)
<6 Below Expectation (196)
Time of the year
Mar - May (908)
Jun - Aug (1,003)
Sep - Nov (1,190)
Dec - Feb (942)
All guests (8,937)
All room types
All languages

Show reviews that mention 

Showing 4,043 verified guest comments
12345
10.0
Exceptional
Cam from Australia
Solo traveler
Single Room - Non Smoking
Stayed 2 nights in March 2020

Amazing hotel great location”

This place is fantastic. I arrived early and was able to get into my room at 12 midday. If you are a Godzilla fan, this is a must stay as there is a giant Godzilla h head in the 8th floor, where the reception and cafe are located. I don't think it has a pool but they have a gym. Great value room and good size even for the single room I had. Very clean, friendly staff. I visited during the Covid-19 time so it was nearly empty and probably why it was so cheap. Still very very clean. Close to Golden Gai area which is a must to visit if you like a cosy bar to drink the night away with newly meet friends. A short walk to the limousine express bus terminal only 15 mins. If you arrive from Haneda, get the limousine express bus to the first non airport stop. From there get a free WE bus across the road directly to the hotel. Ticket is free if you ride the limo bus. Just ask about it when you get off at the first stop. YouTube has videos on how to do this and it is very luggage friendly unlike the train 1250 yen. Good at the cafe is great but you'll probably eat out at the many ramen places downstairs. It's a quick train ride into Shibuya crossing. Although it is supposed to be a bit of a red light area it is completely safe at all hours. Bring a travel power adaptor for Japan. I'll be staying here next visit for sure.

Reviewed March 14, 2020

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10.0
Exceptional
Melanie from Australia
Solo traveler
Double Room
Stayed 1 night in November 2019

Great value, comfort and location stay!”

I stayed at Hotel Gracery Shinjuku for one night at the end of November after looking for a hotel in Shinjuku with good reviews for a short stop over before a work trip. I was not disappointed! I found Hotel Gracery Shinjuku offered a nice amount of luxury, especially given the price and was delighted with the bathroom and view from my room. I opted for a double room and felt the amount of room I had was more than sufficient for me. The location was perfect being super close to Shinjuki train stations and sightseeing, and the hotel staff were helpful in storing my bag both before I stayed (before check-in) and after I checked out. I'd definitely stay here again when I come back to Tokyo!

Reviewed December 02, 2019

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Thank you for staying with us. We are extremely honored to receive such high valuations from you and we are very happy that you were really satisfied with our hotel. We will make more efforts to offer better service to our guests from now on too. We are looking forward to your next visit. Best regards.

Responded December 04, 2019
Hotel Gracery Shinjuku
10.0
Exceptional
Lilanny from United States
Couple
Double Room - Non Smoking
Stayed 4 nights in February 2020

Best Hotel For First-Timers”

We booked this hotel for our first trip to Japan and it was the greatest experience ever! I did my research to try to find a good place in the center of it all and this was it. We flew in to the Narita airport and took the Narita Express to get to this hotel. The train station was a 5 minute walk from the hotel. The hotel room itself had a beautiful view of the city the bathroom was so spacious! I took many baths in the enormous tub! We booked our room with breakfast included and I am so glad we did because it saved us so much money! The breakfast buffet they have is delicious. I loved that we had western style food available but also Japanese style food that we could enjoy. To get to all the nice places in Tokyo you have to walk or take the train so being so close to a train station is a plus. We are planning our next trip already and we will be booking here again because of how much we loved the facility, the staff, and its location.

Reviewed March 17, 2020

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10.0
Exceptional
Jacqueline from United Kingdom
Couple
Double Room - Non Smoking
Stayed 4 nights in September 2019

Right in the middle of the vibrant Shinjuku district, comfortable and clean ”

Our five days in Tokyo were enhanced by the location of Hotel Gracery which is in the middle of the Shinjuku district and very well connected for transport wherever you wish to go. The hotel is famous for its Godzilla Head which added a bit of fun and means that EVERYONE knows where it is and it can be seen from almost everywhere local - great for finding the way home. The room was compact by western standards and but we managed well because there was every facility that we could want and cleaning services were excellent. Bed was exceptionally comfortable and the room very quiet. High recommend.

Reviewed September 08, 2019

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10.0
Exceptional
Eloise from Australia
Group
Twin Room - Non Smoking
Stayed 2 nights in February 2020

Fantastic hotel with thoughtful details”

A friend and I loved our stay in the hotel. We had a twin room which was big enough for our two large suitcase, two large snowboard bags and room for us to move around. The hotel had everything you would expect from a four star hotel in a major city but the thoughtful little extras really blew us away. The pocket wifi device was a stand out, being able to carry that with us as our own hotspot, just awesome. We had read some other traveller reviews on Tokyo that mentioned wifi is everywhere which is not true, it can be difficult to figure out the rail network so wifi really got us out of a few confusing situations. Also loved the the pyjamas, we really wanted to bring those home, the lovely bedding and good quality soap and lotion etc was on point. Breakfast was good value with some variety but I imagine after 3 days it might get a bit boring. We loved this hotel so much we decided to book the same chain in Kyoto.

Reviewed March 02, 2020

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10.0
Exceptional
Naomi from Australia
Couple
Superior Double Room - Non-Smoking
Stayed 7 nights in November 2019

Clean, neat and central - Recommended Hotel.”

With the added bonus of having the Godzilla Head just outside the cafe/restaurant!. Kids will love this hotel. This hotel was value for money in Shinjuku and within walking distance of the Shinjuku Train station, major shops and a huge variety of eating places. We could walk to the Samuari museum and to the Robot Resturant. Our room was cleaned on our terms and the staff very friendly and helpful. The size rooms were not large, but this is to be expected in Japan.

Reviewed November 26, 2019

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10.0
Exceptional
Yilun from Hong Kong SAR, China
Couple
Double Room - Non Smoking
Stayed 2 nights in December 2019

Great location and fantastic experience!”

Location: 5min walk from Shinjuku Station East exit, and there are a lot of shops and restaurants within walking distance. Room: room is a bit small (very normal for hotels in Shinjuku area) but everything is super clean and in good condition. I especially enjoyed the bathtub. Other highlights: the Gozilla head is definitely one key reason we picked this hotel. All the staffs are very friendly and their English are good.

Reviewed December 23, 2019

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10.0
Exceptional
Jerome from Philippines
Group
Twin Room - Non Smoking
Stayed 3 nights in June 2019

Great location! Awesome value! ”

Can’t say enough about how awesome our stay was at this hotel. Set your expectations if you’re a western traveler and used to big rooms. Consider this if you’re bringing big luggage bags. Try to ask for the high rise level floors to get an awesome view of Shinjuku’s skyline. This can’t be beat!!! The surrounding area will offer a lot of good cheap dining options and something finer too. Everything is walkable especially the Shinjuku shopping area. There is also a rotating 100 yen shuttle which can drop you off conveniently at the specific points around the ward. Definitely going to be my hotel of choice from now on!!

Reviewed June 28, 2019

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Thank you so much for staying with us. Also, we are grateful to get this wonderful comments from you. We are glad that you enjoyed your stay with us. We look forward to seeing you again. Hotel Gracery Shinjuku Front Desk

Responded July 13, 2019
Hotel Gracery Shinjuku
10.0
Exceptional
Kelly from United Kingdom
Group
Twin Room - Non Smoking
Stayed 4 nights in October 2019

Would Stay Here Again”

We loved everything about this hotel. If you like to be right in the heart of the action then you can't beat this location. Despite that, our room was very quiet (29th floor), and we slept well. Loved the deep bath with the tap that turns itself off when full. Amazing city views. Oh, and... GODZILLA!!! Very easy to find from Shinjuku station. Just a few minutes walk to Golden Gai, Memory Lane, and lots of shops. The only thing I would change is to add some drawers to the room for storage. I feel like they would be a lot more useful than the table and chairs that were in the room.

Reviewed October 31, 2019

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9.6
Exceptional
Brett from United States
Couple
Double Room - Non Smoking
Stayed 3 nights in February 2020

Great location near bars, restaurants, and Shinjuku Station!”

I was pleasantly surprised with this hotel! We had a great room on an upper floor with a bit more space than some of the other, similarly priced rooms we've had in Tokyo. The view was great, the hotel was clean, and check in/check out were quick and easy. The hotel was a relatively short walk from Shinjuku Station, and we were able to easily connect to most locations in the city. The 7-11 on the ground floor was an added bonus. The neighborhood was definitely lively on Friday and Saturday night, and the touts outside some of the clubs were not shy. That said, I never felt unsafe or uncomfortable (and I live in a relatively small, rural town when I'm not traveling. There's no gym or pool, but you can access a nearby gym with a lap pool at a discounted price. I didn't see that advertised, and its a great perk.

Reviewed February 18, 2020

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10.0
Exceptional
Chew from Malaysia
Couple
Triple Room - Non Smoking
Stayed 3 nights in September 2019

Great location ad value of money ”

Downstairs full of great shops and great food... you just need to walk around and can buy most things you need... hotel is great.. room is big n clean... fast check in and out procedure...worry nothing if you are non japanese speaker....

Reviewed September 21, 2019

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10.0
Exceptional
TSZ from Hong Kong SAR, China
Couple
Superior Double Room
Stayed 2 nights in January 2019

Excellent location with great quality. ”

In the heart of Shinjuku, very convenient to go shopping and dining. Even when you found hungry at midnight, just go down and you have everything nearby. Hotel room is clean and the staff are so nice. Will definitely consider to stay here again in my next trip.

Reviewed February 04, 2019

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Thank you for choosing to stay with us and taking time to write a wonderful review. It is a pleasure to hear that you had a good time when you stayed in Japan. We will do our best to offer the better service to our guests from now on too. We are looking forward to your next visit. Sincerely yours. Hotel Gracery Shinjuku

Responded February 22, 2019
Hotel Gracery Shinjuku
10.0
Exceptional
Seng from Singapore
Couple
Twin Room - Non Smoking
Stayed 5 nights in May 2019

It is a great hotel with all the essentials at a great price.”

It is located really near the trains in Shinjuku, all the food & shopping. The room was spacious & service was impeccable. They helped us with securing reservations at a 1 star michelin sushi restaurant which made our time in Tokyo even more awesome than it already was! Will always recommend Hotel Gracery Shinjuku to my friends as well as return to stay with them next time.

Reviewed June 14, 2019

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Thank you for staying with us. We are extremely honored to receive such high valuations from you and we are very happy that you were really satisfied with our hotel. We will make any efforts to offer the better service to our guests from now on too. We are looking forward to your next visit. Best regards.

Responded June 16, 2019
Hotel Gracery Shinjuku
10.0
Exceptional
Militza from United States
Couple
Double Room - Non Smoking
Stayed 3 nights in March 2019

Exceptional”

The only con I can comment on might be the size of the room compared to what we are used to in the United States, but for us it was sufficient, comfortable and the bathroom was great. Just compact, there is so much to do in Tokyo that you really will not spend much time in it anyways!!! Enjoy

Reviewed March 23, 2019

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10.0
Exceptional
Hassan from United States
Business traveler
Standard Twin Room
Stayed 4 nights in October 2019

Great hotel in the heart of Shinjuku”

It was a very good experience. Staff was nice enough to give us top floor with best view of the city. Everything was clean and orderly, no problems at all. Would stay here again.

Reviewed October 17, 2019

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Thank you for staying with us. Thank you very much for your constructive ideas We will make more efforts to offer better service to our guests from now on too. We are looking forward to your next visit. Best regards.

Responded October 28, 2019
Hotel Gracery Shinjuku
10.0
Exceptional
Stephen
Couple
Double Room
Stayed 2 nights in September 2019

Comfortable and high end accommodations in the heart of it all”

Location is amazing. The hotel is a landmark of the area. The beds were comfortable and the private bath had instant hot water and great pressure. Perfect landing place after a long flight into Tokyo.

Reviewed September 23, 2019

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Thank you for staying with us. We will make any efforts to offer the better service to our guests from now on too. We are looking forward to seeing you in the near future. Sincerely yours.

Responded October 07, 2019
Hotel Gracery Shinjuku
10.0
Exceptional
Warren from New Zealand
Family with young children
Twin Room - Non Smoking
Stayed 7 nights in September 2019

Rugby World Cup 2019 Visit”

Hotel address is perfect,at least 1000 food options back & front door step. 500 meters from shinjuku train station. Many options for shopping. Tokyo is a very clean City,safe,people are awesome.

Reviewed September 26, 2019

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9.6
Exceptional
Joanna from Canada
Solo traveler
Stayed 2 nights in July 2019

Very clean and lots of amenities!”

Location was smack in the middle of Shinjuku, short walking distance to JR station and all the action. Room was cozy (small, but not that surprising given its a hotel in the heart of Tokyo). I stayed in the single room on the dedicated floor for female travellers. and came stocked with quality toiletries (actual skincare brand (DHC) and not generic stuff which I find can be quite harsh). The room also has many gadgets like a facial steamer and a foot massager. Bathroom has separate bathtub/shower area and was generous in size. VERY CLEAN! CONS: the one and only con was the pillows - they were way too hard even when I requested for a "soft" one (its cute that they have a pillow menu for you to select 4 different firmness of pillows)

Reviewed August 07, 2019

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Thank you for staying with us. We are glad that you had a good time here. Some amenities like DHC products and facial steamer are only in the ladies's single room, so please do not forget to book for the ladies' room in your next visit also! We are sorry that our pillows was not soft enough for you. Your comments will help us to improve our service. We look forward to see you again in the near future. Hotel Gracery Shinjuku Front Desk

Responded August 27, 2019
Hotel Gracery Shinjuku
9.6
Exceptional
Pak from China
Group
Twin Room - Non Smoking
Stayed 3 nights in November 2019

Excellent Option”

Spacious room compared with other hotels in Tokyo. Very clean and they provide everything you need. Its around 8-10 mins walk from Shinjuku station but be reminded that there are loads of people on the street and therefore it is not easy to walk from the station to the hotel if you are taking a lot of luggage. If you would like to take NEX train to Narita airport, it is recommended that you may take a taxi (around 800 yen) to the south exit and you can easily take the lift and access to the NEX train. In that case you will not be getting lost at the Shinjuku station with your luggage which happened to me for a couple of times.

Reviewed November 12, 2019

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10.0
Exceptional
Grace from Canada
Couple
Twin Room - Non Smoking
Stayed 4 nights in October 2019

Great location”

Pros Great location to Metro Station and main sights especially in Shinjuku area Very clean room with all needs met Extremely polite and knowledgeable staff We enjoyed our beginning 4 night stay that we cancelled another hotel to rebook our last 2 nights before leaving Japan

Reviewed October 24, 2019

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Thank you for staying with us. We will make more efforts to offer better service to our guests from now on too. We are looking forward to your next visit. Best regards.

Responded October 28, 2019
Hotel Gracery Shinjuku
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