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Hotel Grand Arc Hanzomon
Hotel Grand Arc Hanzomon
Hotel Grand Arc Hanzomon
Hotel Grand Arc Hanzomon
Hotel Grand Arc Hanzomon
Hotel Grand Arc Hanzomon
Hotel Grand Arc Hanzomon

Removed from saved list

8.5

Excellent

2,895 reviews

2,895 reviews

View44
Housekeeping26
Breakfast7
See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Sakuradabori Hanzobori

130 m

National Theatre of Japan

160 m

Kokuritsu Gekijō

170 m

Traditional Performance Art Information Center

210 m

Hirakawa Tenmangu Shrine

250 m

Popular landmarks
Ginza

2.5 km

Tokyo Tower

2.7 km

Shinjuku Gyoen National Garden

3.0 km

Meiji Jingu

4.0 km

Ueno Park

4.5 km

Closest landmarks
Embassy of South Africa

150 m

Tokyo Metropolitan Television

190 m

JCII Camera Museum

340 m

Jcii Photo Salon

380 m

Embassy of Ireland

380 m

Hotel Grand Arc Hanzomon

1-1 Hayabusa-cho, Chiyoda Ku, Akasaka, Tokyo, Japan, 102-0092 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Akasaka, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 3.5 stars, this high-quality property provides guests with access to massage and restaurant on-site.

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Highlights

330 meters to public transportation

Front desk [24-hour]

Excellent view

Inside city center

Free Wi-Fi in all rooms!

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Temperature check for guests and staff
Body thermometer
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Restaurants

Shops

Coffee shop

Bar

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money8.6
Location rating8.5
Nearest airportHaneda Airport (HND)
Distance to airport15.2 km

Rooms available at Hotel Grand Arc Hanzomon

Excellent
Room comfort & quality

8.5

Deluxe Twin
...
  • Room size: 38 m²/409 ft²
  • Park view
  • 2 semi double beds
Enter dates to see prices
Japanese Style Room
...
  • Room size: 28 m²/301 ft²
  • Park view
  • 2 futons
Enter dates to see prices
Standard Twin
...
  • Room size: 28 m²/301 ft²
  • Park view
  • 2 single beds
Enter dates to see prices
Room
...
  • Night view
  • Non-smoking
  • 3 futons
Enter dates to see prices
Room
...
  • Night view
  • Smoking allowed
  • 3 futons
Enter dates to see prices
Japanese Style Room
...
  • Night view
  • Smoking allowed
  • 3 futons
Enter dates to see prices
Deluxe Japanese Room
...
  • Room size: 37 m²/398 ft²
  • City view
  • 3 futons
Enter dates to see prices
Room
...
  • Room size: 28 m²/301 ft²
  • Night view
  • 2 single beds
Enter dates to see prices
Standard Room - Twin
...
  • Room size: 28 m²/301 ft²
  • Night view
  • 2 single beds
Enter dates to see prices
Room
...
  • Room size: 28 m²/301 ft²
  • Night view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Grand Arc Hanzomon?

Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Grand Arc Hanzomon?

For those who wish to drive their own cars, Hotel Grand Arc Hanzomon has a car park right on site for maximum convenience. Parking is available for a fee of 1500 JPY per day.

Is breakfast offered at Hotel Grand Arc Hanzomon?

Wake up to a great continental breakfast at Hotel Grand Arc Hanzomon. Full american breakfast is available for guests. There's an additional charge of 1300 JPY for adults and 1350 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel Grand Arc Hanzomon?

Hotel Grand Arc Hanzomon features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Hotel Grand Arc Hanzomon?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Hotel Grand Arc Hanzomon. Small or intimate events like honeymoons can also be accomodated. Services for in-house catering and event decoration are offered to help your event go smoothly.

Can business events be hosted at Hotel Grand Arc Hanzomon?

On-site venues and convenient event services make Hotel Grand Arc Hanzomon an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 690 people. An extensive range of facilities and services including projector or LED display and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Hotel Grand Arc Hanzomon?

Hotel Grand Arc Hanzomon is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Hotel Grand Arc Hanzomon?

The closest train, metro, or bus station to Hotel Grand Arc Hanzomon is Tokyo Metro, 420 m away.

What restaurants are nearby Hotel Grand Arc Hanzomon?

Hotel Grand Arc Hanzomon’s neighborhood is Akasaka which includes popular restaurants such as Hayashi, Ninja Akasaka and Soranoiro.

What popular shopping places are close to Hotel Grand Arc Hanzomon?

Located in the Akasaka area, Hotel Grand Arc Hanzomon is close to great shopping choices like akasaka Sacas.

What are popular attractions near Hotel Grand Arc Hanzomon?

Hotel Grand Arc Hanzomon is located in Akasaka area, which is famous for attractions such as Traditional Performance Art Information Center, Hirakawa Tenmangu Shrine and Tokyo Garden Terrace Kioicho.

What popular natural sightseeing spots are close to Hotel Grand Arc Hanzomon?

Hotel Grand Arc Hanzomon is located within Akasaka, which makes it conveniently close to natural sights including Green Dog Daikanyama.

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Explore the neighborhood

What people love about Hotel Grand Arc Hanzomon

  • 8.8

    Excellent

    "Easy to work in the room with the view of the imperial garden right in front of your room."

    Moeko

    |

    July 19, 2022

  • 10

    Exceptional

    "I recommend to people who need to find hotel around this area."

    Cocoro

    |

    May 1, 2022

  • 8.8

    Excellent
    Location

    "The location is great."

    Prapichaya

    |

    December 13, 2020

Property ranking|Compared to 4,692 Tokyo properties
See all rankings
Room comfort score
8.5/10
Cheapest price score
Value for money score
8.6/10
Cleanliness score
9/10
Better than
97
%
of Tokyo properties
Better than
95
%
of Tokyo properties
Better than
94
%
of Tokyo properties
Better than
94
%
of Tokyo properties
Overall rating:

8.5

Excellent
2,895 reviews
Cleanliness
9.0
Facilities
8.1
Location
8.5
Read all reviews >
What travelers say they love:
A small clean room with a very city view - recommended
Maryati from Indonesia
Group
More about Hotel Grand Arc Hanzomon

More about Hotel Grand Arc Hanzomon

Hotel Grand Arc Hanzomon

For travelers who want to take in the sights and sounds of Tokyo, Hotel Grand Arc Hanzomon is the perfect choice. Its convenient location right in the city center allows you more time to see all that Tokyo has to offer.
Enjoy all that Hotel Grand Arc Hanzomon has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including luggage storage and safety deposit boxes.
For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Hotel Grand Arc Hanzomon.
All guestrooms at Hotel Grand Arc Hanzomon provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker, instant tea and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Hotel Grand Arc Hanzomon

For travelers who want to take in the sights and sounds of Tokyo, Hotel Grand Arc Hanzomon is the perfect choice. Its convenient location right in the city center allows you more time to see all that Tokyo has to offer.
Enjoy all that Hotel Grand Arc Hanzomon has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including luggage storage and safety deposit boxes.
For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Hotel Grand Arc Hanzomon.
All guestrooms at Hotel Grand Arc Hanzomon provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker, instant tea and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Hotel Grand Arc Hanzomon. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
At any time of the day or night, you can serve yourself a snack at the hotel's vending machines.
Fill your days with the array of activities and facilities offered at Hotel Grand Arc Hanzomon. A relaxing end to every day is possible with a visit to the massage and salon. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't miss out on all that Tokyo has to offer! Be sure to stop by Tokyo Tower located 2.7 km away, one of the most famous of all local landmarks.


Reasons to stay here

Find incredible value for money here, which is ranked better than 94% of the city's accommodation.
Compared to the city's accommodation options, this hotel scored higher than 95% of them for food and dining.
According to guests who stayed here, this hotel's room comfort is rated higher than 96% of other accommodations in Tokyo.

Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Housekeeping

62 mentions

View

43 mentions

Breakfast

32 mentions

Internet

26 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Massage

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Chapel
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoking area

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Car park [on-site]

Available in all rooms

  • Air conditioning
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Refrigerator
  • Towels
Food and dining
Breakfast options
  • American
Restaurants on site

パティオ

  • Cuisine: European
Location
1-1 Hayabusa-cho, Chiyoda Ku, Akasaka, Tokyo, Japan, 102-0092
Excellent
Location

8.5

Airports

  • Haneda Airport (HND)
    15.2 km 24 min drive
  • Narita International Airport (NRT)
    59.5 km 1.0 hour drive

Public transportation

  • Hanzomon Subway Station
    350 m 2 min drive
  • Tokyo Metro
    430 m

Hospital or clinic

  • Jujin Clinics
    2.2 km

Shopping

  • Ameyoko Shopping Street
    4.1 km

Convenience store

  • Family Mart
    240 m 1 min drive

Cash withdrawal

  • ATM
    280 m 6 min walk
What's nearby

Popular landmarks

  • Ginza
    2.5 km
  • Tokyo Tower
    2.7 km
  • Shinjuku Gyoen National Garden
    3.0 km
  • Meiji Jingu
    4.0 km
  • Ueno Park
    4.5 km
  • Shibuya Crossing
    4.7 km
  • Tokyo Metropolitan Government Building observation room
    4.7 km
  • Asakusa
    5.8 km
  • Sensoji Temple
    6.0 km
  • Tokyo Skytree
    6.8 km

Nearby landmarks

  • Sakuradabori Hanzobori
    130 m
  • Embassy of South Africa
    150 m
  • National Theatre of Japan
    160 m
  • Kokuritsu Gekijō
    170 m
  • Tokyo Metropolitan Television
    190 m
  • Traditional Performance Art Information Center
    210 m
  • Hirakawa Tenmangu Shrine
    250 m
  • National Entertainment Hall
    250 m
  • JCII Camera Museum
    340 m
  • Hanzomon Subway Station
    350 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Payment of room tax is required. The tax is based on the room rate per night and ranges from JPY 100 to JPY 200 per person per night. No tax required if the room rate is less than 10,000 yen (excluding consumption tax).
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until10:00

Getting around

  • Travel time to airport (minutes)80

Extras

  • Breakfast charge (unless included in room price)1300 JPY

The property

  • Number of bars/lounges1
  • Number of floors17
  • Number of restaurants3
  • Number of rooms 204
  • Room voltage100
  • Year property opened1999
  • Most recent renovation2010

Parking

  • Daily parking fee1500 JPY

Reviews of Hotel Grand Arc Hanzomon from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness9.0
Facilities8.1
Location8.5
Room comfort and quality8.5
Service8.5
Value for money8.6
High score for Tokyo
Rating
9+ Exceptional (477)
8-9 Excellent (346)
7-8 Very Good (326)
6-7 Good (112)
<6 Below Expectation (74)
Time of the year
Mar - May (354)
Jun - Aug (285)
Sep - Nov (352)
Dec - Feb (344)
All guests (1,761)
All room types
All languages

Show reviews that mention 

Showing 1,335 verified guest comments
12345
10.0
Exceptional
Kathie from Canada
Solo traveler
Standard Double Bed Room
Stayed 2 nights in June 2019

Excellent location!”

The hotel is a two minute walk from Hanzomon subway station. It is about 20 metres from the walkway/moat surrounding the Imperial Palace. There is a large park about ten minutes walk and the National Theatre is about five minutes away. If you are travelling a lot there is a laundromat about three blocks away. The area has a number of restaurants. The hotel is modern. The room is a good size and very comfortable. My room has a great view of the I peril Palace grounds. The staff were accommodating. The main floor restaurant offers three set breakfasts..Japanese, American and continental. This was included in my room rate and I found the presentation and taste of the Japanese breakfast great.

Reviewed June 28, 2019

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10.0
Exceptional
Shuo from Canada
Family with young children
Standard Double Bed Room
Stayed 3 nights in March 2019

Best cherry blossom in Tokyo”

A hotel just beside the imperial palace is the best place to start our cherry blossom journey in Japan. The hotel is located 6 minutes from the nearest metro station. It took us some time to find the hotel. The check-in was smooth and enjoyable. The room was small, as expected. But the breakfast was a plus to the overall score. The restaurant staff was polite and efficient (tip: the rice and miso soup was free to add on). It looks like the hotel is best known for the events locally. We noticed that there are a lot of grandmas in traditional kimono during our stay. We will consider to stay there in our next visit to Tokyo.

Reviewed April 14, 2019

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10.0
Exceptional
Maryati from Indonesia
Group
Standard Double Bed Room
Stayed 3 nights in March 2019

Good hotel and close to Hanzomon MRT station ”

A small clean room with a very nice city view ... recommended

Reviewed March 18, 2019

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10.0
Exceptional
Maryati from Indonesia
Group
Standard Double Bed Room
Stayed 3 nights in March 2019

Good hotel and close to Hanzomon MRT Station”

A small clean room with a very nice city view - recommended

Reviewed March 18, 2019

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10.0
Exceptional
Cocoro from Japan
Couple
Standard Double Bed Room
Stayed 1 night in April 2022

Nice view”

I had a concert at national theater next to hotel. It was my first time to use this hotel. I recommend to people who need to find hotel around this area.

Reviewed May 02, 2022

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10.0
Exceptional
Maryati from Indonesia
Group
Standard Double Bed Room
Stayed 3 nights in March 2019

Good hotel and close to Hanzomon MRT Station”

A small clean room with a very city view - recommended

Reviewed March 18, 2019

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9.2
Exceptional
Juliana from Singapore
Group
Deluxe Japanese Room
Stayed 3 nights in April 2019

Exceptional”

Just a 5 to 10 miniute walk from Hanzomon Station where there is a lift access at exit 6. The hotel is a good place to stay for anyone looking for a nice quiet location in contrast to busy areas like Shinjuku or Shibuya. Family Mart is nearby which is very convenient for basic needs like bottled water, snacks, etc. if needed. We stayed in the traditional Japanese style room which was very comfortable and has a great view. This is a really lovely hotel without being extravagant.

Reviewed May 03, 2019

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8.8
Excellent
Hieu from Canada
Group
Stayed 4 nights in March 2019

Overall good experience ”

We traveled in a rather large group with people coming at the different arrival times. The hotel is clean and beautiful and in a great location for viewing cherry blossoms. The staff members were overall helpful. The rooms were kept spotless and had great views. The breakfasts were delicious. We were able to use their wheelchair for an elder. The hotel was in a great location for those who wanted to be in a beautiful area and away from bustling shopping places. There is an onsen and two places for good and affordable massages. There were some minor hiccups with check in. I would suggest staff members to allow those who have travelled a long way and arrived late at night to check in quickly for a good rest and deal with non-emergency issues in the morning. For those who are non smokers, you need to read carefully when you book your non smoking rooms and follow up with the hotel to make sure a non smoking is reserved.

Reviewed March 27, 2019

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9.2
Exceptional
Tom
Couple
Standard Double Bed Room
Stayed 5 nights in August 2019

Great view and good location”

Hotel is located near the Hanzomon station with only 3 mins walk and easy access to major towns like Shibuya and Omotesando. The room we stayed in has a big window and a fantastic view of trees and green around the imperial palace. Hotel is clean and staff is helpful and approachable. Highly recommended.

Reviewed September 01, 2019

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9.2
Exceptional
Cheong from Singapore
Family with teens
Standard Double Bed Room
Stayed 2 nights in September 2018

Good Location, Friendly and helpful staff”

Hotel is located near imperial palace. Impressive view from the top of our room. Peaceful and quiet environmental, a good location to slow down and walk around to explore the area. Will definitely choose to come back again the next time. However, there's not much food choices nearby, only have a few 24hrs convenient store.

Reviewed June 29, 2019

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9.2
Exceptional
KHO from Singapore
Couple
Standard Double Bed Room
Stayed 3 nights in December 2019

Nice place to stay”

The hotel just beside 皇居。the room view is nice for me. Morning can jogging surround the imperial palace. Nearby hanzomon metro station.

Reviewed December 10, 2019

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9.2
Exceptional
Erika from United Kingdom
Family with teens
Standard Double Bed Room
Stayed 2 nights in April 2019

Exceptional”

Loved our stay. My only reservations were that the room was quite small for 2 adults(1003)and there was no gym or pool.

Reviewed April 17, 2019

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8.8
Excellent
Aleksandrs from Latvia
Couple
Standard Double Bed Room
Stayed 4 nights in February 2019

Excellent”

Pros: Very clean room, helpful staff, good view Cons: I prefer buffet breakfast. Limited choice of dishes for breakfast. Small room, but very clean and tidy.

Reviewed March 05, 2019

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8.8
Excellent
David from Japan
Business traveler
Stayed 1 night in May 2019

Spacious rooms, great views”

Located right next to the Imperial Palace with great views across downtown Tokyo. Spacious rooms and a good choice of restaurants. Subway station is just 3 minutes walk away. Thoroughly recommend.

Reviewed May 13, 2019

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8.8
Excellent
Prapichaya from Japan
Solo traveler
Standard Double Bed Room
Stayed 3 nights in December 2020

Excellent”

I love the city view from my hotel window. Amazing! The location is great. I can refresh myself during the pandemic. Just that the atmosphere is quite dull due to the travel restrictions. The hotel is partially used so it is a bit dusty.

Reviewed December 13, 2020

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8.8
Excellent
Moeko from Japan
Solo traveler
Single Room
Stayed 1 night in July 2022

Peaceful stay in busy city”

Easy to work in the room with the view of the imperial garden right in front of your room. Locations relatively easy to other wards

Reviewed July 19, 2022

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7.6
Very good
Melvin from Singapore
Couple
Standard Double Bed Room
Stayed 5 nights in February 2019

Value for Money although...”

... a tad out of the way, and lacks facilities. I supposed it is a convention or business inn more than a hotel? Otherwise, it is a beautiful property. Well run. Very clean. And a breath-taking view from the room overlooking the palace grounds and Parks, government buildings... and city skyline. Mesmerising sunrises and sunsets.

Reviewed May 09, 2019

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7.6
Very good
Vivien from United States
Solo traveler
Standard Double Bed Room
Stayed 3 nights in February 2019

Great View of Imperial Palace”

The hotel is not located in one of those buzzy tourists spots but it is only a few stops from Shibuya. However, it is quite a bit of walk from the JR station to the metro station when changing line at Shibuya. The view from the room is beautiful and is close to the metro station. Quiet neighborhood and there is one traditional public onsen close by. A great experience to try the local public bath. There is elevator at exit 6 so you don’t have to carry your luggage walking up the stairs.

Reviewed March 06, 2019

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8.0
Excellent
Rupna from United Kingdom
Solo traveler
Standard Double Bed Room
Stayed 10 nights in October 2019

Very good”

Fantastic location. As is was easy to get to the train station. Had a amazing time in Tokyo.

Reviewed November 04, 2019

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6.8
Good
Michelle from Australia
Couple
Standard Twin
Stayed 2 nights in March 2019

Nice hotel but unhelpful staff”

We stayed here for 2 nights. Requested a non smoking room when I made the booking but we were given a smoking room. When we asked to be moved to a non smoking room we were told there were none available and the staff member offered no apology. When we arrived about 20 minutes before check in we were told our room wasn't ready and asked to wait. We noticed several people also waiting in the lobby. At 2pm check in time, everyone went to the the front desk and all were checked in. Miraculously all the rooms were now ready. We have since stayed at 2 other hotels on our holiday in Kyoto and Osaka and the staff in those hotels were helpful and friendly, not like the staff at this hotel. The room was clean but still smelled of smoke, it was a good size and the bathroom was clean. We won't be coming back here again.

Reviewed April 01, 2019

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