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Jen Manila by Shangri-La
Jen Manila by Shangri-La
Jen Manila by Shangri-La
Jen Manila by Shangri-La
Jen Manila by Shangri-La
Jen Manila by Shangri-La
Jen Manila by Shangri-La

Removed from saved list

8.2

Excellent

2,209 reviews

2,209 reviews

See map

8.2

Excellent

Location rating score

Excellent location - 1.82 kilometers from city center
Excellent for walking
Parking
FREE
Walkable places
Roxas Boulevard

90 m

Gen. Vicente Lim Memorial

100 m

Cultural Center of the Philippines

240 m

ASEAN Garden

240 m

Strike Zone Sports Complex

280 m

Popular landmarks
Robinsons Place Manila

2.0 km

Manila Ocean Park

2.8 km

Rizal Park

2.9 km

National Museum

3.3 km

Fort Santiago

3.6 km

Closest landmarks
EAC MATERNITY CLINIC

140 m

Networld Hotel Manila SM Kenko sauna

400 m

Russian Embassy

400 m

Vietnam Embassy

410 m

Metropolitan Museum of Art

460 m

Jen Manila by Shangri-La

3001 Roxas Boulevard, Malate, Manila, Philippines, 1305 - See map

Conveniently situated in the Malate part of Manila, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

900 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Luggage storage

Your dates are popular among travelersUsers are booking a place in Manila every 1 minutes on Agoda.com
Value for money8.1
Location rating8.2
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport6.0 km

Rooms available at Jen Manila by Shangri-La

Excellent
Room comfort & quality

8.4

Deluxe Hot Deal - Min. 2 nights
...
  • Room size: 36 m²/388 ft²
  • Separate shower/bathtub
Enter dates to see prices
Executive Suite 1 King
...
  • 1 king bed
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Deluxe Room 2 Twins
...
  • 2 single beds
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Premier Suites
...
    Enter dates to see prices
    Deluxe Bay View 2 Twins
    ...
    • 2 single beds
    Enter dates to see prices
    Club Room 1 King
    ...
    • 1 king bed
    Enter dates to see prices
    Club Bay View 2 Twins
    ...
    • 2 single beds
    Enter dates to see prices
    Club Room 2 Twins
    ...
    • 2 single beds
    Enter dates to see prices
    Deluxe Bay View 1 King
    ...
    • 1 king bed
    Enter dates to see prices
    Deluxe Room 1 King
    ...
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    Does Jen Manila by Shangri-La have a hot tub?

    JEN Manila by Shangri-La does not have a hot tub.

    What time is check-in and check-out at Jen Manila by Shangri-La?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Jen Manila by Shangri-La?

    Jen Manila by Shangri-La is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 979 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Jen Manila by Shangri-La also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Jen Manila by Shangri-La has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange car rental for you.

    Is breakfast offered at Jen Manila by Shangri-La?

    Start your mornings right, with the continental and buffet breakfast options offered at Jen Manila by Shangri-La. Asian breakfast is available for guests. There's an additional charge of 750 PHP for adults and 375 PHP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Jen Manila by Shangri-La?

    Jen Manila by Shangri-La features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

    Can special events be hosted at Jen Manila by Shangri-La?

    You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Jen Manila by Shangri-La. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, flower petals are available upon request.

    Can business events be hosted at Jen Manila by Shangri-La?

    On-site venues and convenient event services make Jen Manila by Shangri-La an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 600 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Jen Manila by Shangri-La?

    Jen Manila by Shangri-La does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What is the closest train, metro, or bus station to Jen Manila by Shangri-La?

    The closest train, metro, or bus station is Vito Cruz LRT Station, 880 m away from Jen Manila by Shangri-La.

    What restaurants are nearby Jen Manila by Shangri-La?

    Jen Manila by Shangri-La is located in Malate, famous for good restaurants such as Yellow Cab Harbour Square, Chooks to Go and Kimchi.

    What popular shopping places are close to Jen Manila by Shangri-La?

    Jen Manila by Shangri-La is located in Malate area which features shopping places such as Harrison Plaza, SM Harrison and Bahay Nakpil.

    What are popular attractions near Jen Manila by Shangri-La?

    Guests at Jen Manila by Shangri-La can easily visit Manila Zoo, Roxas Boulevard and Malate District located in the Malate area.

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    Explore the neighborhood

    What people love about Jen Manila by Shangri-La

    • 10

      Exceptional
      Location

      "It's close to the airport and Mall of Asia and the staff and amenities are more 5 star than four."

      Craig

      |

      March 4, 2021

    • 10

      Exceptional

      "Hotel Jen is the one of the best hotels I have stayed at during all my stays in the Philippines."

      james.wareham1@gmail.com

      |

      October 30, 2020

    • 10

      Exceptional

      "The room is superb too!"

      Celestina

      |

      July 2, 2020

    Property ranking|Compared to 3,667 Manila properties
    See all rankings
    Room comfort score
    8.4/10
    Service score
    8.6/10
    Cleanliness score
    8.3/10
    Couples review score
    8.3/10
    Better than
    98
    %
    of Manila properties
    Better than
    94
    %
    of Manila properties
    Better than
    91
    %
    of Manila properties
    Better than
    91
    %
    of Manila properties
    Overall rating:

    8.2

    Excellent
    2,201 reviews
    Cleanliness
    8.3
    Facilities
    7.8
    Location
    8.2
    Read all reviews >
    What travelers say they love:
    One of my favorite hotels, everything is so perfect.
    Mia from Philippines
    Group
    More about Jen Manila by Shangri-La

    More about Jen Manila by Shangri-La

    Rebranded by Shangri-La Hotels and Resorts in late 2014, Jen Manila by Shangri-La on Roxas Boulevard is just 400 meters from Manila's conference and exhibition centers. Its rooms offer LCD TVs and views of Manila Bay and Roxas Boulevard. The property is just a 20-minute drive from Ninoy Aquino International Airport.

    Jen Manila by Shangri-La provides guests with recreational facilities such as the Paseo del Sol outdoor swimming pool, children's wading pool, and a fitness center. The hotel also offers in-room massage.

    The signature restaurant - Kitsho - serves authentic Japanese cuisine and houses a cozy bar. Asian cuisine and an international lunch buffet is served at Latitude. The Lobby Lounge offers nightly entertainment while Coffee.com offers light fare and broadband Internet access.

    Show more
    Amenities and facilities
    Very good
    Facilities

    7.8

    Most talked about facilities

    Housekeeping

    73 mentions

    Breakfast

    72 mentions

    Food & Dining

    56 mentions

    Swimming Pool

    37 mentions

    Languages spoken

    • English
    • Filipino
    • Malay

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet [LAN]
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Swimming pool [outdoor]
    • Tours

    Cleanliness and safety

    • Body thermometer
    • Breakfast in room
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Safe dining setup
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Coffee shop
    • Happy hour
    • Poolside bar
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Cash withdrawal
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area

    For the kids

    • Kids meal
    • Swimming pool [kids]

    Access

    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Pets allowed
    • Security [24-hour]

    Getting around

    • Airport transfer
    • Bicycle parking
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Valet parking
    Food and dining
    Breakfast options
    • Asian
    Location
    3001 Roxas Boulevard, Malate, Manila, Philippines, 1305
    Excellent
    Location

    8.2

    Airports

    • Ninoy Aquino International Airport (MNL)
      6.0 km 19 min drive
    • Subic Bay International Airport (SFS)
      80.3 km

    Public transportation

    • Vito Cruz LRT Station
      890 m
    • Gil Puyat LRT Station
      1.1 km

    Hospital or clinic

    • EAC MATERNITY CLINIC
      140 m

    Shopping

    • Robinsons Place Manila
      2.0 km

    Convenience store

    • 7 Eleven
      320 m 5 min drive

    Cash withdrawal

    • ATM on-site
    What's nearby

    Popular landmarks

    • Robinsons Place Manila
      2.0 km
    • Manila Ocean Park
      2.8 km
    • Rizal Park
      2.9 km
    • National Museum
      3.3 km
    • Fort Santiago
      3.6 km
    • San Agustin Church
      3.6 km
    • Casa Manila
      3.7 km
    • Manila Cathedral
      4.0 km
    • Intramuros
      4.1 km
    • Quiapo Church
      4.5 km

    Nearby landmarks

    • Roxas Boulevard
      90 m
    • Gen. Vicente Lim Memorial
      100 m
    • EAC MATERNITY CLINIC
      140 m
    • Cultural Center of the Philippines
      240 m
    • ASEAN Garden
      240 m
    • Strike Zone Sports Complex
      280 m
    • Harrison Plaza
      300 m
    • Central Bank Money Museum
      330 m
    • Fo Guang Shan Mabuhay Temple
      350 m
    • Star Theater
      370 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-11 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Airport transfer is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details upon completing the booking.
    • There is an additional meal charge for children. Please contact the property directly for more information.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee979 PHP
    • Travel time to airport (minutes)20

    Extras

    • Breakfast charge (unless included in room price)750 PHP

    The property

    • Non-smoking rooms/floorsYes
    • Number of bars/lounges2
    • Number of floors19
    • Number of restaurants2
    • Number of rooms 308
    • Room voltage220
    • Most recent renovation2013

    Reviews of Jen Manila by Shangri-La from real guests

    Provided by verified guests of Agoda
    8.2
    /
    10
    Cleanliness8.3
    Facilities7.8
    Location8.2
    Room comfort and quality8.4
    Service8.6
    Value for money8.1
    High score for Manila
    Rating
    9+ Exceptional (386)
    8-9 Excellent (282)
    7-8 Very Good (368)
    6-7 Good (124)
    <6 Below Expectation (142)
    Time of the year
    Mar - May (332)
    Jun - Aug (271)
    Sep - Nov (335)
    Dec - Feb (364)
    All guests (2,201)
    All languages

    Show reviews that mention 

    Showing 1,302 verified guest comments
    12345
    10.0
    Exceptional
    EDWARD from United States
    Solo traveler
    Deluxe Twin Room
    Stayed 2 nights in April 2019

    VERY HAPPY TRAVELER! MARAMING SALAMAT JEN HOTEL! EDWARD FROM USA”

    The Staff will go the extra mile to be sure you're comfortable and that all your needs are met. One time I was in the lounge a waitress asked how is my stay? I replied with very good except for my wifi was a little weak and she immediately reported that and a tech came to my room and repaired it. They provide a great service there for anything you need. Also they have a free shuttle to the MOA and back. They are the only ones that I know that have that service. It's a very good location easy to visit anywhere by walking or Grab cab. The food in the restaurants and lounge is delicious. I look forward to staying there again. Also even though I booked my reservation through Agoda and I needed to change the dates because my vacation was postponed due to work and was not refundable and Agoda did not allow me to change my dates. When I was a no show on my first day they contacted me and I explained my situation. They changed my dates for me and didn't charge me extra. Outstanding Service!!

    Reviewed April 24, 2019

    See room deals

    Dear Mr. Edward, Thank you for affording sometime to share your recent stay experience with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our team, location, food and your whole service experience which I gladly shared to the team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded May 07, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Stephen from United Kingdom
    Business traveler
    Club Twin Room
    Stayed 6 nights in February 2019

    They are like Family”

    I am a repeat guest 3-5 x a year for a few years now, it amazes me how all the staff are so friendly remember what you like and go out of their way to make you feel at home. They are amazingly flexible and try to look after everyone as an individual whether it is the room cleaner, Brian at the bar or the wonderful staff at the Club Lounge. The manager the head of food and beverage they all run around looking for you making sure you are happy. Unheard of in a big hotel chain Jen and Shanghai La are very lucky to have this team they work so well together. I hope the company will pay it’s amazing staff back by investing a little in the hotel, no complaints but it hasn’t had any real nvestment for some time. The rooms are great and you won’t be disappointed. Thank you to the whole team at Hotel Jen for being so friendly and caring about everything. You all deserve a reward from the company for excellence. Look forward to seeing you soon

    Reviewed February 09, 2019

    See room deals

    Dear Mr. Stephen, Thank you for affording sometime to share your stay experience with us. I really appreciate your feedback about the team, service and for rating us as excellent. Your feedback means a lot to us all as they help us to continually strive to further improve. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded February 15, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Anna
    Couple
    Club Twin Room
    Stayed 1 night in June 2019

    Club Lounge is awesome”

    Before booking this staycation, I tried to read some of the blogs about Hotel Jen and there was just one thing I’ve noticed. Almost everyone has been recommending to upgrade to the Club Room or just get a room with the Club Lounge access. So that’s what I did and I didn’t regret it. Thumbs up for: No hassles in booking through Agoda; staff was friendly especially at the Club Lounge; Room was big, clean & really nice; I enjoyed the afternoon tea and the evening cocktails at the Club Lounge as well as the buffer breakfast at Latitudes; I definitely enjoyed relaxing at the bathtub. Thumbs down for: We arrived at the hotel at around 2:30pm and room was not yet available. This was despite the request I’ve made for a possible early check-in. I noted 12nn for our ETA. Also, when we checked out, we requested for a late check-out since we checked in at around 3:30pm. however they only gave us 30mins extension.

    Reviewed July 11, 2019

    See room deals

    Dear Ms. Anna, Thank you for sharing your recent stay experience with us. Your kind words about our team and our room are well appreciated. We are glad to know that you enjoyed spending time at the Club Lounge. I can confirm that the hotel is running high on its occupancy during your stay. I am sorry for the inconvenience you encountered. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded July 17, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    james.wareham1@gmail.com from United States
    Couple
    Club Twin Room
    Stayed 2 nights in December 2019

    Excellent Hotel”

    Hotel Jen is the one of the best hotels I have stayed at during all my stays in the Philippines. It's by far the best for the money hands down. Staff provides excellent customer service, the breakfast is amazing, and the rooms are very nice and alway's clean. the location is good and you can normally get a taxi. The pool is wonderful as well. The only issue really for me is the fact that every time you come and go they want to pat you down and scan any bags you may have, but that is every single hotel in the country so it's not like it's their fault.. Keep up the excellent work Hotel Jen you are doing nothing less than an excellent job. Thanks for all you do. Very happy customer.

    Reviewed October 30, 2020

    See room deals

    Dear Mr. James, Thank you for affording sometime to share your stay experience with us and I am glad that you had an excellent one. Thank you very much for all your positive thoughts about our team, service, breakfast, room and location. I hope that you enjoyed spending time at the pool. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded December 17, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Florewela from Philippines
    Solo traveler
    Deluxe Twin Room
    Stayed 1 night in June 2019

    Enjoyable Stay !”

    I just had 1 night of stay in this hotel for the 1st tine since it became Hotel Jen ( previously Trader's Hotel ). I loved their Lounge Access after being proposed by tneir reception staff. My decision to upgrade to the Lounge access was a good one. I enjoyed the afternoon tea and buffet breakfast food in there as well as the sunset views and the city views. My room was also spacious and the bed was soft and the aircon cold enough to put me to a good night sleep. A big thank you too to their lady manager doing an extra mile of offering me a free ride to the domestic airport . I was very grateful to her act of kindness. l I highly recommend this hotel if travelling to Manila. You are in safe hands if you are with them whose main concern was for your own convenience and comfort.

    Reviewed June 24, 2019

    See room deals

    Dear Ms. Florewela, Thank you for sharing your most recent stay experience with us. Your kind words for our room, team and our service are well appreciated. I am glad that you enjoyed spending time at the Club Lounge. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded June 26, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Cynbad from Canada
    Couple
    Stayed 3 nights in February 2019

    Two Canadians Will Use Hotel Jen Again”

    We visited Manila for 3 days in February 2019 and stayed at Hotel Jen on Roxas Blvd. Hotel Jen is a great hotel with courteous, friendly, helpful and professional staff, including guard dogs! Our room with a great view of Manila Bay was quite spacious and we really liked the king-size bed and plush pillows which added to a restful sleep after a day of shopping. A big bonus is the wide variety of TV channel selections, including CNN. Breakfast was included in our rate and it wasn't too bad considering they offer both local and international choices. The coffee served in the restaurant is quite good, and a lot better than the powdered coffee in the room. There is a free shuttle bus between Hotel Jen and Mall of Asia. It's a long walk in the heat so use the shuttle. Make sure you don't miss the return shuttle as it can get confusing with other shuttles picking up people at MOA. Special thank you to Julianne at front desk for assisting us with our return flight.

    Reviewed February 20, 2019

    See room deals

    Dear Cynbad, Thank you for affording sometime to share your recent stay with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our room, bed, amenities, breakfast, our team and your whole service experience which I gladly shared to the team in particular Julianne at Front Desk. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded February 27, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Craig from Philippines
    Couple
    Executive Suite 1 King - Room Only
    Stayed 1 night in May 2019

    Love Hotel Jen!”

    Hotel Jen has quickly become our 'go to' Hotel when staying in Manila. It is great value for money, particularly the Club Rooms and Suites and they are always clean and tidy. The staff are particularly friendly and extra helpful. The executive lounge is comfortable with a good range of food and beverage options available. In fact we rate this Lounge better than some other 5 star hotels in Manila. Thanks Hotel Jen!

    Reviewed February 18, 2020

    See room deals

    Dear Mr. Craig, Thank you for sharing your recent stay with us. Thank you for all your kind words about our hotel, rooms, team, service which I gladly shared to them. I hope that you enjoyed spending time at the Club Lounge. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded July 20, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Rose
    Group
    DELUXE ROOM 1 KING BED BAY VIEW OR CITY VIEW - FREE WIRED INTERNET AND WIFI ACCESS 36 SQM
    Stayed 1 night in December 2019

    Value for your money”

    All of the workers (from the guards to the reception, to the restaurant) were very nice and assisted me with my mom, who has difficulty walking. The rooms were clean, and my requests for cutlery and even a transformer for my hair curler were granted with no problem. Kudos to the staff!!!

    Reviewed December 12, 2019

    See room deals

    Dear Ms. Rose, Thank you for sharing your recent stay experience with us. Your kind words for our team and our team are well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded December 27, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    RAVATHY from Malaysia
    Family with young children
    Deluxe Double Room
    Stayed 4 nights in August 2019

    Home away from home!”

    Wonderful little hotel with good location. From the moment we reached till we left ,the hotel stay was pleasant!!!The staff right from the security,doorman,K9 unit, a few cute Belgian malinois,bellboy,receptionist ,room attendants,driver and staff at breakfast cafe were bubbly ,excellent and very helpful.They even offered us free travel advice and tips with maps included.The room was just perfect and everything inside was cosy.There was a complimentary shuttle service to the big Asia mall as well.The only thing which could have been better was the view from the room but then again there was some new building construction in progress and luckily it wasn't noisy.

    Reviewed August 30, 2019

    See room deals

    Dear Ravathy, Thank you for affording sometime to share your stay experience with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our room, team and your whole service experience which I gladly shared to the team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded September 04, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Michael from Australia
    Solo traveler
    Club Twin Room
    Stayed 6 nights in June 2019

    Brillant Hotel 5☆”

    Staff are amazing. Every staff member polite, respectful and willing to help you. I stayed 7 nigjt in the club room. Club lounge was fantastic excellent view of manila bay and the surroundings. Close for me to MOA. Rooms are big and spaceois. This my hotel next time in.manila. Thank you Hotel Jen staff you made it an amazing ecperience for me

    Reviewed June 29, 2019

    See room deals

    Dear Mr. Michael, Thank you for sharing your recent stay experience with us. Your kind words for our team, service, location, view an our room are well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded July 01, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Fabie from Philippines
    Solo traveler
    Deluxe Twin Room - Bay View
    Stayed 3 nights in June 2019

    Hotel Jen is a great place to stay! ”

    The staff who attended to me were very friendly, courteous and accommodating. The room where I stayed in at the 14th flr was very clean and well-mai tained, and has a great view of the Manila Bay sunset. Great relaxing experience at Hotel Jen! I would love to come back! :)

    Reviewed June 28, 2019

    See room deals

    Dear Fabie, Thank you for sharing your recent stay experience with us. Your kind words for our team, service, room and our view are well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded July 01, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Aldrin
    Family with young children
    Executive One-Bedroom Suite
    Stayed 1 night in June 2019

    best hotel in town, great value for money!”

    try to book their executive and deluxe rooms and partake of their afternoon tea, cocktails and breakfast buffet. this is by far the best value for money hotel in the area. add to that the spacious and clean rooms and the very friendly and courteous staffs.

    Reviewed July 04, 2019

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    Dear Mr. Aldrin, Thank you for sharing your recent stay experience with us. Your kind words for our room, service and our team are well appreciated. I hope that you enjoyed spending time at the Club Lounge. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded July 08, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Kimberly from Philippines
    Family with young children
    Deluxe Double Room
    Stayed 1 night in April 2019

    What an awesome stay!”

    We really like Hotel Jen for our staycation with my family. We enjoyed the cleanliness of the room, and the pool as well. Very affordable rate with free buffet breakfast with a lot of meal to choose from. The staff were courteous and helpful, from the guard, bell boy, front desk, housekeeped. Will definitely come back here.

    Reviewed April 22, 2019

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    Dear Ms. Kimberly, Thank you for affording sometime to share your recent stay with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our room, pool food selection, team and our service which I gladly shared to the team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded April 23, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    David from Philippines
    Family with young children
    Deluxe Double Room
    Stayed 1 night in February 2020

    Once again, a satisfactory experience!”

    Great welcome by Security and Front Desk staff. No hitch check-in. Spacious room, not often found elsewhere .. probably due to meeting Holiday Inns' specifications at the design stage. Clean and carefully prepared Dinner and breakfast buffet offerings were truly international in scale and scope, and great value. Don't expect so-called "fine dining" but you're unlikely to feel hungry before your next scheduled meal. The all-day coffee shop offers variety and value, too. Check-out was accurate and baggage service were swift. Fifth visit in less than 30 months. As McArthur said: I will return!

    Reviewed February 07, 2020

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    Dear Mr. David, Thank you for affording sometime to share your stay experience with us. I am glad to know that our Security and Front Desk team made you feel welcome. Thank you also for your kind words about our food, service and our team are well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded February 24, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Maria from United States
    Family with young children
    Executive One-Bedroom Suite
    Stayed 1 night in March 2019

    Great Hotel & Staff”

    Our family of four were travelling through Manila on our way to Cebu, Bohol and Siargao. We had a very pleasant experience staying at Hotel Jen. We wanted something close to the airport that had larger rooms to accommodate our family. We opted for the Executive Suite which came with free buffet breakfast (Delicious!!) and I believe also a free happy hour in their Executive Lounge. The suite was large with 2 bathrooms and the staff was very hospitable and friendly. We would definitely stay here again!

    Reviewed March 11, 2019

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    Dear Ms. Maria, Thank you for affording sometime to share your recent stay experience with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our room, team and your service experience which I gladly shared to the team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded March 21, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Giuseppe from Australia
    Couple
    Club Twin Room
    Stayed 4 nights in March 2019

    An Awesome Hotel”

    Staff were simply great, could not do enough for you, exceptionally good service. Security staff at entrance to Hotel were great and swift to order a taxi for you. Tighter than normal security at this property gives guests peace of mind. The rooms were impeccable, could not be faulted. Breakfast was also good with a wide variety of choice. Centrally located with easy access to most places of interest in Manila. This is a Hotel of choice for anyone visiting Manila for business or holiday. We will be back

    Reviewed March 18, 2019

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    Dear Giuseppe, Thank you for affording sometime to share your recent stay with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our room, location, team and your whole service experience which I gladly shared to the team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded March 21, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Celestina from Philippines
    Family with young children
    Club Double Room
    Stayed 1 night in December 2019

    Quite Skeptical At First But WORTH IT!”

    Our initial plan was to book at one of the hotels located in City of Dreams but to no avail, we had to go with our plan B, which is Hotel Jen. At first I couldn't help but compare it to other hotels but after spending 5 minutes inside the lobby and dealing with their staff, I knew it was the perfect place to spend New Year's Eve. The room is superb too! I thought it would look somewhat "outdated" but it's not. The room design is modern and sharp. Will book again for sure!

    Reviewed July 02, 2020

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    Dear Ms. Celestina, Thank you for sharing your stay experience with us and thank you for spending New Year with us. Thank you for all your kind words about our team, our service and our room which I gladly shared to the team. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded December 17, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Michael from Japan
    Couple
    Club Twin Room
    Stayed 1 night in January 2020

    Outstanding!!”

    Super clean property. Professional and friendly staff. Club level room was just perfect and the view of Manila Bay from the Lounge is spectacular. Great breakfast buffet. A must stay in Manila. We will certainly be back. Thank you to the awesome staff!!

    Reviewed January 06, 2020

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    Dear Mr. Michael, Thank you for affording sometime to share your recent stay experience with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our hotel specifically about our view, breakfast, team and your service experience which I gladly shared to the team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded January 17, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Josephine from Philippines
    Family with young children
    Club Twin Room
    Stayed 2 nights in January 2019

    2 nights stay”

    The club room was surprisingly well maintained. My daughter was so happy to see the spacious room upon arriving. We wish to extend our gratitude to Duty Mgr Lean and his team for helping us when my daughter was unwell and brought us to their in-house clinic. They showed us a true service from the heart. We will surely stay here again in the future. Thank you Hotel Jen for the wonderful stay.

    Reviewed February 09, 2019

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    Dear Ms. Josephine, Thank you for affording sometime to share your stay experience with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our room, team and your service experience which I gladly shared to the team in particular Lean at Reception. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded February 15, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Kayo from Japan
    Couple
    Deluxe Twin Room - Bay View
    Stayed 1 night in September 2019

    excellent service”

    We stayed at club room 2 days.It's really nice! We could spend great time at room that can see the good view, and I really like club rounge ! every staff were kind,especially there was so kind staff who name is Julius.He always took care of us,we gave lots of services from him. so very satisfied at there. I wanna stay again next time too.

    Reviewed September 16, 2019

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    Dear Kayo, Thank you for affording sometime to share your recent stay experience with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our Club Lounge, team and your service experience which I gladly shared to the team in particular Julius at the Club Lounge. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager Hotel Manager

    Responded September 30, 2019
    Jen Manila by Shangri-La
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