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Exterior view, Hotel Royal Hoi An - MGallery in Hoi An
Deluxe Room with 1 King Bed - Guestroom, Hotel Royal Hoi An - MGallery in Hoi An
a hotel room with tables, chairs and umbrellas, Hotel Royal Hoi An - MGallery in Hoi An
Lobby, Hotel Royal Hoi An - MGallery in Hoi An
Lobby, Hotel Royal Hoi An - MGallery in Hoi An
Swimming pool [outdoor], Hotel Royal Hoi An - MGallery in Hoi An
Swimming pool [outdoor], Hotel Royal Hoi An - MGallery in Hoi An

Removed from saved list

8.9

Excellent

498 reviews

498 reviews

Breakfast16
Swimming Pool10
Housekeeping9
See map
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Bridge

300 m

Market

340 m

Cao Dai Pagoda

340 m

79 Tony

350 m

Sân bóng nhân tạo

360 m

Popular landmarks
Japanese Covered Bridge

620 m

Old House of Tan Ky

810 m

Hoi An Ancient Town

890 m

Fukian Assembly Hall (Phuc Kien)

1.1 km

Central Market

1.2 km

Closest landmarks
Quây Thuôc 206

330 m

huy hoang 2

400 m

Byfas Premium Tailoring

450 m

Cam Pho Temple

460 m

Công Viên Vườn Tượng

480 m

Hotel Royal Hoi An - MGallery

39 Dao Duy Tu Street, Cẩm Phô, Hoi An, Vietnam, 560000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Cẩm Phô, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Hoi An Ancient Town. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

Located in heart of Hoi An

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Wellness

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Eco & Adventure
Canoeing
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
Announcements by hotel (1)
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Fitness center

Spa

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Hoi An every 1 minutes on Agoda.com
Value for money8.5
Distance to city center1.0 km
Location rating8.9
Nearest airportDa Nang International Airport (DAD)
Distance to airport23.7 km

Rooms available at Hotel Royal Hoi An - MGallery

Exceptional
Room comfort & quality

9.4

Deluxe Room with 1 King Bed
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Royal Deluxe Room
...
  • Room size: 50 m²/538 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Deluxe Room with 2 Single Beds
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Grand Deluxe Room (1 King Bed)
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Grand Deluxe Room with 2 Twin Beds
...
  • Room size: 40 m²/431 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Royal Deluxe Twin
...
  • Room size: 50 m²/538 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Deluxe Room
...
  • Room size: 40 m²/431 ft²
  • River view
  • 2 single beds or 1 king bed
Enter dates to see prices
Grand Deluxe Room
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
Enter dates to see prices
Other
...
  • Room size: 40 m²/431 ft²
Enter dates to see prices
Room Assigned on Arrival
...
  • Balcony/terrace
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Royal Hoi An - MGallery?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Royal Hoi An - MGallery?

Hotel Royal Hoi An - MGallery is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 700000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hotel Royal Hoi An - MGallery also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel Royal Hoi An - MGallery has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Hoi An with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hotel Royal Hoi An - MGallery?

Start your mornings right, with the continental and buffet breakfast options offered at Hotel Royal Hoi An - MGallery. There's an additional charge of 545000 VND for adults and 536000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel Royal Hoi An - MGallery?

Hotel Royal Hoi An - MGallery features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in buffet during opening hours. Light meal like coffee or tea is served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Hotel Royal Hoi An - MGallery?

Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Hotel Royal Hoi An - MGallery?

On-site venues and convenient event services make Hotel Royal Hoi An - MGallery an ideal choice for hosting meetings. The 3 venues can accommodate up to 200 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Hotel Royal Hoi An - MGallery?

Hotel Royal Hoi An - MGallery does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Hotel Royal Hoi An - MGallery?

Restaurants including Baba's Kitchen, Nu Eatery and White Rose are popular in Hotel Royal Hoi An - MGallery’s neighborhood which is known as Cẩm Phô.

What popular shopping places are close to Hotel Royal Hoi An - MGallery?

Shopping options in Hotel Royal Hoi An - MGallery’s Cẩm Phô neighborhood include 79 Tony, Tay Do Cloth Shop and Bach Duong.

What are popular attractions near Hotel Royal Hoi An - MGallery?

Hotel Royal Hoi An - MGallery’s location in the Cẩm Phô neighborhood makes it close to famous attractions including The Old House of Phun Hung, Quan Kong Temple and Quan Thang Ancient House.

What popular natural sightseeing spots are close to Hotel Royal Hoi An - MGallery?

Hotel Royal Hoi An - MGallery’s nearby natural sights include Bùng bình tam giác located in the same Cẩm Phô area.

See map

Explore the neighborhood

What people love about Hotel Royal Hoi An - MGallery

  • 9.2

    Exceptional
    Cleanliness

    "Room was clean ."

    Fong

    |

    November 23, 2022

  • 8

    Very good
    Cleanliness

    "The room is cleaned twice a day, which is very helpful for a stay with children."

    Nguyen

    |

    January 10, 2020

  • 9.6

    Exceptional
    Location

    "Enjoyed the luxury of the hotel and its proximity to old town."

    dorsati

    |

    August 27, 2022

Overall rating:

8.9

Excellent
498 reviews
Cleanliness
9.2
Facilities
8.8
Location
8.9
Read all reviews >
What travelers say they love:
The room, cleaning, and breakfast were all satisfactory.
JEONG from South Korea
Solo traveler
More about Hotel Royal Hoi An - MGallery

More about Hotel Royal Hoi An - MGallery

Hotel Royal Hoi An - MGallery

Situated in Hoi An city center, Hotel Royal Hoi An - MGallery is the perfect place to experience Hoi An and its surroundings. With a wide number of attractions to discover, this sought-after part of town will not cease to amaze you.
Hotel Royal Hoi An - MGallery provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Hoi An.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Feel right at home during your stay at Hotel Royal Hoi An - MGallery. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Hotel Royal Hoi An - MGallery include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hotel Royal Hoi An - MGallery. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Hotel Royal Hoi An - MGallery lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the massage, hot tub, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Get wet in the best way on sunny days by joining water-world activities like fishing and diving. Have fun with your friends or family, or even meet new people at the library. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take some time to explore Hoi An during your stay at the hotel. Keep your vacation simple, with a visit to An Bang Beach just 4.6 km away, where the ocean breeze makes you instantly feel relaxed. The best way to remember your time in Hoi An is with a nice gift at Hoi An Night Market located about 1.2 km away.

Show less

Amenities and facilities

Excellent
Facilities

8.8

Most talked about facilities

Breakfast

17 mentions

Swimming Pool

16 mentions

Food & Dining

8 mentions

Housekeeping

4 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • French
  • German
  • Japanese
  • Korean
  • Vietnamese
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Canoeing
  • Diving
  • Fishing
  • Fitness center
  • Golf course [on-site]
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Snorkeling
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
Access
  • Allergy-free rooms
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Bicycle rental [free]
  • Blackout curtains
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Extra long bed
  • Fire extinguisher
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • Hypoallergenic
  • In-room safe box
  • Internet access – wireless
  • Linens
  • Locker
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Umbrella
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Wine glasses
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site
Faifo Restaurant
  • Cuisine: International, Italian, Local
  • Menu: Buffet
Wakaku
  • Cuisine: Japanese
  • Menu: Buffet
River Bar
  • Cuisine: International
  • Menu: Buffet

Location

39 Dao Duy Tu Street, Cẩm Phô, Hoi An, Vietnam, 560000
Excellent
Location

8.9

Airports
  • Da Nang International Airport (DAD)
    23.7 km 48 min drive
  • Chu Lai Airport (VCL)
    65.8 km
Public transportation
  • Nguyen Tat Thanh Bus Station
    1.1 km
Hospital or clinic
  • Quây Thuôc 206
    330 m
Shopping
  • Hoi An Night Market
    1.2 km
Convenience store
  • Mini Mart
    680 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Japanese Covered Bridge
    620 m
  • Old House of Tan Ky
    810 m
  • Hoi An Ancient Town
    890 m
  • Fukian Assembly Hall (Phuc Kien)
    1.1 km
  • Central Market
    1.2 km
  • Hoi An Night Market
    1.2 km
  • Precious Heritage by Rehahn
    1.5 km
  • Tra Que Vegetable Village
    3.3 km
  • An Bang Beach
    4.7 km
  • Cua Dai Beach
    4.8 km
Nearby landmarks
  • Bridge
    300 m
  • Quây Thuôc 206
    330 m
  • Market
    340 m
  • Cao Dai Pagoda
    340 m
  • 79 Tony
    350 m
  • Sân bóng nhân tạo
    360 m
  • Hoi An Cocoon Silk
    360 m
  • Tay Do Cloth Shop
    380 m
  • Bùng bình tam giác
    390 m
  • Bach Duong
    390 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • One child under 12 years old stays for free if using existing bed. Second child under 12 years old will be charged VND 310,000 per night when sharing existing bed. Children's meal plan is the same as adults.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee700000 VND
  • Distance from city center1.0 km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)545000 VND
  • Daily Internet/Wi-Fi fee0 USD
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges4
  • Number of floors8
  • Number of restaurants2
  • Number of rooms 187
  • Room voltage220
  • Year property opened2013
  • Most recent renovation2017
Parking
  • Daily parking fee0 USD

Property announcements

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Hotel Royal Hoi An - MGallery from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.2
Facilities8.8
Location8.9
Room comfort and quality9.4
Service9.1
Value for money8.5
High score for Hoi An
Rating
9+ Exceptional (174)
8-9 Excellent (34)
7-8 Very Good (35)
6-7 Good (10)
<6 Below Expectation (26)
Time of the year
Mar - May (45)
Jun - Aug (86)
Sep - Nov (79)
Dec - Feb (69)

Show reviews that mention 

Showing 279 verified guest comments
12345
10.0
Exceptional
Kristina from Japan
Business traveler
Grand Deluxe Room with 2 Twin Beds
Stayed 3 nights in November 2019

This hotel was fantastic! The staff was so helpful, the breakfast buffet was delicious! ”

This hotel was just a short walking distance to all the main attractions, shopping, and food! The hotel staff was so attentive and always went out of their way to help us. Assisted us with a late checkout and late check in and helped us arrange transportation. The breakfast buffet in the morning was incredible, with so much selection and the coffee was divine. The rooms were large and spacious. Really nice little porch overlooking the pool and the river. The room had a large tub and the shower was also a great size. I would recommend this hotel to anyone looking for a place to stay in Hoi An. I will be staying here again during my next business trip.

Reviewed December 02, 2019

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10.0
Exceptional
JEONG from South Korea
Solo traveler
Grand Deluxe Room with 2 Twin Beds
Stayed 5 nights in December 2019

Satisfied staying in Hoi an”

It was a bit expensive compared to other hotels in Hoi an, but it was worth it. The room, cleaning, and breakfast were all satisfactory. Especially, Cafe sua-da(hot), which I ordered for room service, was the best Cafe sua-da coffee I drank during my two-week trip.

Reviewed January 04, 2020

See room deals

9.6
Exceptional
Atul from Thailand
Couple
Deluxe Room with 1 King Bed
Stayed 3 nights in December 2019

Excellent hotel, good location and excellent staff”

Stayed at M-Gallery Hoi An for 4 days, very nice hotel at a good location. Very near ancient town of Hoi An and night market. Room was large and clean, facilities were good, room service was good. This hotel provides room service twice a day. Staff is excellent and very helpful, we had not planned for sight seeing trips but because of very helpful staff we managed to plan 2 very good trips. Enjoyed the stay at M-Gallery Hoi An, absolutely recommended hotel!

Reviewed December 10, 2019

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10.0
Exceptional
Cindy from United States
Solo traveler
Grand Deluxe Room (1 King Bed)
Stayed 3 nights in January 2020

THE BEST IN HOI AN”

This is by far the best hotel in all of Hoi An. The staff is AMAZING! The food is excellent. The location is prime. Highly recommended and will definitely stay here again.

Reviewed February 06, 2020

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9.6
Exceptional
Chantell from New Zealand
Couple
Grand Deluxe Room (1 King Bed)
Stayed 7 nights in August 2019

Liked so much we came back ”

We thoroughly enjoy this hotel, beds are super comfy and rooms are spacious shower pressure is strong and the rooms are styled lovely with balconies overlooking the river. Good location close 5minute walk to everything yet peaceful and quiet side of the river. Breakfast is really good. The staffs English this time round wasn’t as good as our first visit which is our junky feedback. Rooftop pool and two for one cocktails is a must as the view is as amazing and the drinks are good quality. Definitely be back for a third next year.

Reviewed August 31, 2019

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Dear Chantell, Thank you for your recent stay at the Hotel Royal Hoi An - MGallery. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am delighted to read your comments about our location, the hotel facilities, the fantastic breakfast as well as the attentive staff. I am glad that you enjoyed your visit. Thank you again for your compliments and support. We look forward to welcoming you back soon. Kind regards, Hotel Royal Hoi An - MGallery

Responded September 09, 2019
Hotel Royal Hoi An - MGallery
10.0
Exceptional
Mohammed from United States
Couple
Deluxe Room with 1 King Bed
Stayed 5 nights in January 2020

Great hotel for your Hoi An visit”

Very good breakfast, nice rooftop pool and bar, good swimming pool. The staff is helpful

Reviewed February 02, 2020

See room deals

10.0
Exceptional
Sandeep from Vietnam
Couple
Deluxe Room with 1 King Bed
Stayed 2 nights in December 2019

Best experience ”

Excellent staff , great hospitality . Best location one can get in Hoi An . Would surely come back again . Loved the Hotel .

Reviewed December 20, 2019

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10.0
Exceptional
Wei from Singapore
Family with young children
Deluxe Room with 1 King Bed
Stayed 3 nights in December 2018

Hoi An ”

Booked 3 rooms for the family and stayed here for 3 nights. It was a pleasant stay. Offers a good variety of breakfast. Will definitely come back again!

Reviewed January 27, 2019

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Dear Mr/ Ms Wei, Thank you for taking a moment to share your experience at Hotel Royal Hoi An, MGallery by Sofitel. It was our pleasure to have you as our guest. We are pleased to learn you were generally happy with your stay especially with breakfast. Your feedback serves as great motivation for the whole team. We wish you all the best and we look forward to welcoming you and your family back in the near future. Hotel Royal Hoi An, MGallery by Sofitel

Responded January 29, 2019
Hotel Royal Hoi An - MGallery
10.0
Exceptional
Jeongin from South Korea
Business traveler
Deluxe Room with 1 King Bed
Stayed 1 night in December 2019

lovely staff”

staff is really good communication and good relationship ever. That means the hotel is 5 stars.

Reviewed August 02, 2021

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10.0
Exceptional
charles from United Kingdom
Couple
Grand Deluxe Room (1 King Bed)
Stayed 3 nights in October 2019

Brilliant stay, Staff were really helpful. ”

Very close to the nightlife, Restaurants, and markets,

Reviewed January 15, 2020

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10.0
Exceptional
Dan from Australia
Solo traveler
Grand Deluxe Room (1 King Bed)
Stayed 5 nights in April 2019

Fantastic, unbelievable good. ”

Great staff, location I can’t think of anything that wasn’t above and beyond

Reviewed April 24, 2019

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Dear Dan, Thank you for taking the time to tell us about your experience at the Hotel Royal Hoi An - MGallery. We are delighted to hear that you have enjoyed your recent stay with us. I am so pleased to read your comments about our food and beverage services, particularly, in Faifo Restaurant. We strive to achieve service excellence and we appreciate the feedback and compliments you gave. We look forward to welcoming you back to Hotel Royal Hoi An – MGallery soon. Kind regards, Hotel Royal Hoi An - MGallery

Responded September 09, 2019
Hotel Royal Hoi An - MGallery
9.6
Exceptional
Helge from Norway
Family with young children
Grand Deluxe Room (1 King Bed)
Stayed 3 nights in July 2019

Good location to the town and top service”

Have stayed at this hotel two times, and would come again. Love that we can walke to town and back without taxi in the evening. Its a caos getting home in the evening if you stay outside of town.

Reviewed July 17, 2019

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Dear Mr/ Ms Helge, Hotel Royal Hoi An - MGallery would like to thank you for your rating. We're happy to know that you enjoyed your stay with us. We do much appreciate your kind words of the hotel and service. We look forward to welcoming you back with memorable experiences. Yours sincerely, Hotel Royal Hoi An – MGallery

Responded August 29, 2019
Hotel Royal Hoi An - MGallery
10.0
Exceptional
Steve from United States
Couple
Grand Deluxe Room (1 King Bed)
Stayed 1 night in July 2019

Exceptional”

Incredible hotel. Exceptional breakfast buffet. Real honey with waffle, a must try item 👌👍

Reviewed July 05, 2019

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Dear Steve, Thank you for your recent stay at the Hotel Royal Hoi An - MGallery. We are delighted to hear that you have enjoyed your recent stay with us. We do much appreciate your kind words of the hotel and service. We look forward to welcoming you back with memorable experiences. Yours sincerely, Hotel Royal Hoi An – MGallery

Responded September 09, 2019
Hotel Royal Hoi An - MGallery
9.6
Exceptional
Gordon from United Kingdom
Couple
Deluxe Room with 1 King Bed
Stayed 2 nights in August 2019

Wedding and Vacatio”

Great hotel, great service, friendly and helpful staff, only negative was getting in and out of the pool for elderly or stiff persons

Reviewed August 30, 2019

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Dear Gordon, Thank you for your recent stay at the Hotel Royal Hoi An - MGallery. We are delighted to hear that you have enjoyed your recent stay with us. We do much appreciate your kind words of the hotel and service. Thank you for drawing us a path of development that we've reviewed with related departments for improving. We look forward to welcoming you back with memorable experiences. Yours sincerely, Hotel Royal Hoi An – MGallery

Responded September 09, 2019
Hotel Royal Hoi An - MGallery
9.2
Exceptional
alison from United Kingdom
Couple
Deluxe Room with 1 King Bed
Stayed 4 nights in April 2019

Great hotel”

Stayed 4 days , staff really helpful and polite at all times. Breakfast was great ,very international catering for all. 7 minute walk to town centre Bed was best slept in for a long time .great shower.

Reviewed April 14, 2019

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Dear Alison, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. Especially thank you for your kind compliment regarding to the staff attentiveness and F&B quality. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Hotel Royal Hoi An - MGallery

Responded September 09, 2019
Hotel Royal Hoi An - MGallery
9.6
Exceptional
Yuan
Couple
Grand Deluxe Room (1 King Bed)
Stayed 1 night in February 2019

Beautiful hotel”

Beautiful room, we had a good time staying here

Reviewed February 22, 2019

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Dear Yuan, Thank you for choosing Hotel Royal Hoi An, MGallery by Sofitel as your residence in Hoi An. We're happy to know that you enjoyed all aspects of your stay with us. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. We look forward to welcoming you back. Sincerely yours, Hotel Royal Hoi An, MGallery by Sofitel

Responded March 28, 2019
Hotel Royal Hoi An - MGallery
9.6
Exceptional
Nguyen from Vietnam
Family with young children
Grand Deluxe Room (1 King Bed)
Stayed 2 nights in June 2019

Excellent”

good service, friendly staff.

Reviewed August 05, 2019

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Dear Mr./ Ms. Nguyen, Thank you for sharing your candid review. We're so pleased to read your comments about our services and staffs, who really are there to cater for your every need. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. Once again, thank you for your compliments and support. We look forward to welcoming you back soon. Yours sincerely, Hotel Royal Hoi An – MGallery

Responded August 29, 2019
Hotel Royal Hoi An - MGallery
8.8
Excellent
Yee from Hong Kong SAR, China
Couple
Grand Deluxe Room (1 King Bed)
Stayed 1 night in November 2018

great spa, good location and lovely room”

spa is great, also hv good foot massage on the opposite side room is wonderful, breakfast buffet has lot of variety and delicious didn't try the swimming pool, but looks great

Reviewed February 02, 2019

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Dear Mr/ Ms Yee, Thank you very much for taking the time to share your feedback following your visit to Hotel Royal Hoi An Mgallery by Sofitel. I am glad that you enjoyed your stay with the highlights of our breakfast and foot massage. Thank you again for your compliments and support. We look forward to welcoming you back soon. With gratitude, Hotel Royal Hoi An, Mgallery by Sofitel.

Responded February 14, 2019
Hotel Royal Hoi An - MGallery
8.4
Excellent
Tracey from Australia
Couple
Royal Deluxe Room
Stayed 3 nights in February 2019

Nice hotel but nothing special”

The hotel was nice but considering the price compared to other equivalent hotels in Hoi An, I would probably look at staying somewhere else next time. I was disappointed to be treated slightly worse than the other checking -in guests because I had booked through Agoda, they made a point of mentioning that we wouldn't get our loyalty points, even though we booked one of the most expensive suites in the hotel. The executive club was excellent and the staff there were amazing.

Reviewed February 18, 2019

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Dear Tracey, We would like to thank you for taking the time to spend your valuable time in our Royal Hoi An Hotel - MGallery. We sincerely apologize for the unsatisfactory experience you have had. We are always trying to provide the best service, but we apologize for any inconvenience that the hotel's condition is not perfect. I will review your comments with related departments and take steps to prevent them from recurring. As a result, your feedback will be highly valued to improve hotel services. Your feedback reflects our criteria for resolving issues with hotel services and ensuring that such issues no longer occur in the future. If you plan to return to Hoi An next time, please give us a chance to make up again. Please contact us so that we can arrange for you to come back in the future and I look forward to seeing you again in the near future. Best regards, Hotel Royal Hoi An - MGallery

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Hotel Royal Hoi An - MGallery
8.4
Excellent
Lan from Vietnam
Group
Deluxe Room with 1 King Bed
Stayed 2 nights in August 2019

Check deluxe room carefully ”

I booked deluxe room and the hotel gave me room without view (window with wall outside and noise).I tried to changed another one but the staff kept refusing me until I asked help from Agoda. Finally they changed me a nicer room with river view. So request the room with view when you book here

Reviewed August 17, 2019

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Dear Ms. Lan, Thank you very much for taking the time to share your candid feedback. We would like to express our appreciation for your attention to the aspects that our hotel needs to be improved. We have reviewed your comments with departments concerned in order to improve and provide the best guest experiences. Once again, thank you for your feedback and we look forward to welcoming you back soon. Yours sincerely, Hotel Royal Hoi An – MGallery

Responded August 29, 2019
Hotel Royal Hoi An - MGallery
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