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Iberotel Luxor
Iberotel Luxor
Iberotel Luxor
Iberotel Luxor
Iberotel Luxor
Iberotel Luxor
Iberotel Luxor

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8.4

Excellent

1,651 reviews

1,651 reviews

View12
Housekeeping6
Breakfast5
See map

8.8

Excellent

Location rating score

Excellent location
Parking
Available
Nearby landmarks
Banque du Caire 160 m
National Bank of Egypt 190 m
Jolleys Travel & Tours 250 m
Winter Akhmeem Gallery 290 m
AA Gaddis Bookshop 310 m
GBC Internet 320 m
Metropolitan Bowling 340 m
Nile Terrace Café & Bar 350 m
Gamil Centre 390 m
Sherif Tours 490 m

Iberotel Luxor

Khaled Ibn El Walid Street, P.O.Box (28), Luxor City Center, Luxor, Egypt, 99999 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Luxor City Center part of Luxor, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Luxor International Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and outdoor pool on-site.

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Highlights

Front desk [24-hour]

Excellent view

Free Wi-Fi in all rooms!

Daily housekeeping

Daily housekeeping

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

BBQ facilities

Swimming pool [outdoor]

Tennis court

Luggage storage

Cash withdrawal

This property is in high demand!

11 travelers have booked today.

Value for money7.8
Location rating8.8

Rooms available at Iberotel Luxor

Superior Room Twin Bed
...
  • Room size: 31 m²/334 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Standard Room Twin Bed
...
  • Room size: 24 m²/258 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Superior Double River View Room
...
  • Room size: 24 m²/258 ft²
  • River view
  • 1 queen bed
Enter dates to see prices
Superior Room Queen Bed
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior Twin River View
...
  • River view
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Standard Room Queen Bed
...
  • Room size: 24 m²/258 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Standard Room
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Superior Double Room
...
  • Room size: 24 m²/258 ft²
  • Balcony/terrace
Enter dates to see prices
Double Room
...
  • Room size: 24 m²/258 ft²
  • Balcony/terrace
Enter dates to see prices
Superior Queen Room with Nile View
...
  • Room size: 24 m²/258 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Iberotel Luxor?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Iberotel Luxor?

For those who wish to drive their own cars, Iberotel Luxor has a car park on site, as well as additional parking nearby if the first car park is full.

Is breakfast offered at Iberotel Luxor?

Wake up to a great buffet breakfast at Iberotel Luxor.

What are my dining options at Iberotel Luxor?

To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Iberotel Luxor?

Iberotel Luxor does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Iberotel Luxor?

Luxor Railway Station is the closest train, metro, or bus station, about 1.0 km away from Iberotel Luxor.

What restaurants are nearby Iberotel Luxor?

Iberotel Luxor is located in Luxor City Center, famous for good restaurants such as Kebabgy, Caffe Moka and 1886 Restaurant.

What popular shopping places are close to Iberotel Luxor?

Iberotel Luxor is located in Luxor City Center area which features shopping places such as Abdin Art Gallery, Aboudy Book Shop and Habiba.

What are popular attractions near Iberotel Luxor?

Guests at Iberotel Luxor can easily visit Legend of the Nile, Luxor Temple and Mummification Museum located in the Luxor City Center area.

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Explore the neighborhood

What people love about Iberotel Luxor

  • 8

    Very good
    Spaciousness

    "The room is quite spacious, which they have 2 places (for bed and the other small room for sofa and working table."

    May

    |

    September 8, 2022

  • 10

    Exceptional

    "We saw this hotel from the boat and it looked so nice we decided to stay a few extra days at Iberotel as we still wanted to discover more of Luxor."

    Simone

    |

    August 29, 2022

  • 8.8

    Excellent

    "The rooms were good."

    Sangeeta

    |

    July 10, 2022

Overall rating:

8.4

Excellent
1,651 reviews
Cleanliness
8.1
Facilities
7.6
Location
8.8
Read all reviews >
What travelers say they love:
Just in the water front front nice view with floating pool.
Lye from Malaysia
Group
More about Iberotel Luxor

More about Iberotel Luxor

Iberotel Luxor

Enjoy all the sightseeing options of Luxor with a stay at Iberotel Luxor. Stay flexible with your holiday planning when you're in Luxor at Iberotel Luxor, just 6.9 km from Luxor International Airport.
Iberotel Luxor provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes.
The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms at Iberotel Luxor include a balcony or terrace, as part of the room design. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms.
The hotel also provides guests with mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Iberotel Luxor has a selection of cuisine types including halal options. Have fun at night with your travel companions right at the hotel's bar.
Iberotel Luxor offers wonderful recreational facilities for guests to enjoy. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage and salon. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
In a competitive mood? Get sporty with your travel group or other guests at the dart board, ping-pong table and tennis court in the hotel. Have some relaxing fun with family and friends at the library. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.

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Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Swimming Pool

12 mentions

Breakfast

7 mentions

Internet

3 mentions

Food & Dining

2 mentions

Languages spoken

  • English
  • Arabic
  • French
  • German
  • Spanish

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Dart board
  • Garden
  • Massage
  • On-site entertainment
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court

Cleanliness and safety

  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Happy hour
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Heating in public area
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [nearby]
  • Car park [on-site]

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Mini bar
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [charges apply]
  • Wi-Fi [free]
Food and dining
Restaurants on site

Côte Jardin

  • Cuisine: International
Location
Khaled Ibn El Walid Street, P.O.Box (28), Luxor City Center, Luxor, Egypt, 99999
Excellent
Location

8.8

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Travel time to airport (minutes)20

The property

  • Non-smoking rooms/floorsYes
  • Number of rooms 185
Property announcements

We would like to inform you that Iberotel Luxor Outdoor Swimming Pool will be under renovation from 7th April 2021 until 30th June 2021

Reviews of Iberotel Luxor from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.1
Facilities7.6
Location8.8
Room comfort and quality7.3
Service7.6
Value for money7.8
High score for Luxor
Rating
9+ Exceptional (38)
8-9 Excellent (24)
7-8 Very Good (30)
6-7 Good (10)
<6 Below Expectation (24)
Time of the year
Mar - May (38)
Jun - Aug (17)
Sep - Nov (32)
Dec - Feb (39)
All guests (171)
All room types
All languages

Show reviews that mention 

Showing 126 verified guest comments
12345
10.0
Exceptional
Rebecca from United Kingdom
Couple
Superior Double River View Room
Stayed 2 nights in November 2021

Fantastic views of Nile from balcony ”

We stayed 2 nights at Iberotel Luxor but wished we could have stayed longer. When checking in we were made to feel super welcome by Milad on reception he went out of his way to make our stay enjoyable and helped us greatly by printing important paperwork needed for our trip to Cairo. Thanks again Milad! The view of the Nile from river view rooms is stunning & worth paying a little extra for. Food at the hotel is good quality and varied. I would happily stay here again.

Reviewed November 18, 2021

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Dear Ms.Rebecca Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 27, 2022
Iberotel Luxor
10.0
Exceptional
Peter from Turkey
Group
Standard Room Queen Bed
Stayed 2 nights in February 2022

nice hotel”

My only tip would be do pay extra for a Nile view room view with balcony. We complained about the floor polishing machine being rather noisy, being used around 2 - 3am, but we were in a room overlooking the lobby (not what we ordered via the booking agent). The manager has since replied and they have replaced the machine with a new, much quieter one. Amazing response, really nice hotel, book it !

Reviewed May 24, 2022

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Dear Mr.Peter Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Please rest assured that we are acting appropriately to address the problem Of Polishing Machine You Mentioned. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 26, 2022
Iberotel Luxor
9.6
Exceptional
Mariola from United Kingdom
Family with young children
Superior Double River View Room
Stayed 2 nights in April 2022

Exceptional!! ”

The hotel completely met my expectations. Very clean, amazing views to the Nile river. A variety of food available at breakfast and very nice. Pool is fantastic to refresh after a hectic and hot morning walking around the temples. Very secure and spotless. I a have to be picky i will say the shower doesn't match the standards od the rest of the facilities but work perfectly fine

Reviewed April 13, 2022

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Dear Guest Mariola Thank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem You Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 26, 2022
Iberotel Luxor
10.0
Exceptional
rebecca from Egypt
Family with teens
Standard Room Twin Bed
Stayed 1 night in February 2022

Excellent food, comfy beds ”

Stayed here for a few nights during our stay in Luxor. Central location with plenty of taxis outside and a shopping street 2 mins down the road. Very friendly staff and security door guys :)

Reviewed March 01, 2022

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Dear Ms.Rebecca Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 27, 2022
Iberotel Luxor
9.6
Exceptional
bumlyoul from United States
Couple
Superior Double River View Room
Stayed 1 night in October 2021

Good value for price”

It was so clean, well managed hotel. Beautiful Nile view day and night. But the pool was under construction, so it could be noisy in daytime.

Reviewed November 27, 2021

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Dear Guest Bumlyoul Thank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Of All Details Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 27, 2022
Iberotel Luxor
9.2
Exceptional
Kevin from Sweden
Solo traveler
Superior Twin River View
Stayed 3 nights in April 2022

Good value overall”

Nice hotel in central Luxor close from luxor temple and with river view. Breakfast was good, but they should use something to cover the sweets from the flies. Additionally, the last day I went to the swimming pool it had many small flies, so maybe it's not cleaned daily which is sad. Also, the AC in my room had an old analog adjuster that I think didn't work because my room was definitely not under 20°C so it was hot all the time in my room which was annoying.

Reviewed April 13, 2022

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Dear Mr.Kevin Thank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem You Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 26, 2022
Iberotel Luxor
9.6
Exceptional
HSU from Taiwan
Group
Standard Room Queen Bed
Stayed 1 night in October 2019

Location is good and room is comfortable”

The service is quite good , and location is close the market and the temple.

Reviewed October 22, 2019

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Dear Guest Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 30, 2022
Iberotel Luxor
9.6
Exceptional
ANIRBAN from United Kingdom
Solo traveler
Superior Double River View Room
Stayed 2 nights in May 2022

Best views of the nile”

Great value for money nile view room, good location and standard facilities. Will recommend for someone looking for a mid range accommodation in luxor

Reviewed May 28, 2022

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Dear Guest Anirban Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 29, 2022
Iberotel Luxor
9.6
Exceptional
Anwer from Egypt
Family with teens
Superior Room Twin Bed
Stayed 1 night in June 2022

Exceptional”

Good location Seems newly build Staff is good But simple stuff was mossi g from room lile shampt tea etc

Reviewed June 29, 2022

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Dear Mr. Anwer Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded June 29, 2022
Iberotel Luxor
9.2
Exceptional
Paula from Egypt
Couple
Superior Double River View Room
Stayed 3 nights in June 2022

Comfort in Luxor”

If you are looking for a semi luxurious stay, look no further. The Iberotel has a little something for everyone and if they don't have what you need, they will make it or get it. The hotel manager and hotel registration staff are the best!

Reviewed June 17, 2022

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Dear Ms. Paula Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded June 17, 2022
Iberotel Luxor
9.2
Exceptional
Lye from Malaysia
Group
Standard Room Twin Bed
Stayed 2 nights in December 2018

Great location and water front ”

Hotel is located in the water front close to the old town and the railway and bus station. just in the water front front nice view with floating pool.

Reviewed January 20, 2019

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Dear Guest Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 30, 2022
Iberotel Luxor
8.8
Excellent
Eskinder from United States
Solo traveler
Single Room
Stayed 3 nights in November 2021

Excellent”

Very clean hotel in a very good location, it is within a walking distance to Luxor temple and the center of the town. The room and the facility is clean with good selection of breakfast.

Reviewed December 07, 2021

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Dear Guest Eskinder Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 27, 2022
Iberotel Luxor
8.4
Excellent
Jeffrey from Netherlands
Solo traveler
Standard Room Twin Bed
Stayed 2 nights in February 2019

Good location and decent breakfast”

The hotel is located on the East Bank. A 900m walk to Luxor temple and the Ferry to the West Bank. Karnak is 3,5km away but is also a nice and peaceful walk once you pass Luxor temple. The breakfast was pretty decent; the coffee rolls are great and there’s a chef making eggs the way you like them. The one thing that we didn’t like was the noise at night in the lobby. Try to get a room not facing the lobby because you’ll be guaranteed to wake up at least twice a night to loud noises. Price/quality is good.

Reviewed February 09, 2019

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Dear Guest Jeffrey Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Please rest assured that we are acting appropriately to address the problem Mentioned In Your Comment and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 30, 2022
Iberotel Luxor
8.8
Excellent
Sangeeta from India
Couple
Standard Room Twin Bed
Stayed 2 nights in July 2022

Place”

The rooms were good. Best part was swimming pool and the view of the nile. The ambience is great.

Reviewed July 11, 2022

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Dear Sangeeta & Harshad Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded July 12, 2022
Iberotel Luxor
8.0
Excellent
Cristina from United Kingdom
Solo traveler
Single Standard
Stayed 7 nights in October 2019

Very good”

The value for money of this hotel is Ok. Location is perfect and the pool is a big plus. Staff is ok, although it will be nice if they were more fluent in English. Food is ok and good value for money too. I am not sure if hospitality professionals are used to engage with their clients in Egypt, particularly if they are independent traveler. They were confused when asking questions about activities to do in the city, out of the standard things to visit. I arranged some private tours there too, and the guides were far to be brilliant. One didn't speak a lot of English. The other one got angry when asking questions out of his speach. At the end of the day both were asking for their tip. I cancelled another day trip as I was not happy with the information provided and either their attitude. Anyway, Luxor would be a nicer place if people on the streets wouldn't harass tourists. And they will make more money too.

Reviewed November 01, 2019

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Dear Ms.Cristina Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Please rest assured that we are acting appropriately to address the problem Mentioned In Your Comment and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager Mohamed Hassan

Responded May 30, 2022
Iberotel Luxor
7.2
Very good
Janet from Algeria
Couple
Superior Room Queen Bed
Stayed 7 nights in March 2022

Good Location, Staff & Clean. Pool freezing & unusable.”

Location is handy to everything. Check-in staff ate very good. Heneral staff are hit & miss. Some are very good & some have no idea about timeliness, service or guests expe tations. When you have walked the various tombs, temples & museums for the day a nice relaxing swim would be great. In this hotel the pool is a converted barge sitting in the Nile River. Looks very nice in photos & very inviting, however it's so cold the water it's unusable. Some black pipe on the bar roof would fix this problem immediately, but again no thought by the management for a significant yet easy improvement to the hotel. Balcony door was not lockable & street noise ridiculous. The remainder of the hotel such as grounds, relaxing areas, foyer & breakfast was all very nice. The hotel was clean & most if not all staff competent & attentive. If the pool temperature was fixed & a few younger staff members trained more this hotel would probably be the best value for money overall in Luxor. Would l stay here again? Probably. Fix at least the pool temperature then definitely.

Reviewed April 07, 2022

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Dear Ms.Janet Thank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem You Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 26, 2022
Iberotel Luxor
6.8
Good
Tastil from United Arab Emirates
Family with young children
Superior Double River View Room
Stayed 6 nights in March 2022

A lot of issues to polish”

The hotel is run down and service extremely slow. The quality vs price is a bit steep. You pay for the pool and view. Different areas of the hotel F&B outlets charge different prices for the same food. The check out was a mess and took 3 staff members in reception and almost a full hour to consolidate our “signed” cheques against our bill. Then the staff was extremely rude and repeatedly told us it was our problem and we HAD TO CHECK ourselves. They kept bringing out stacks of chequea and we had to manually check one by one in hundreds. They couldn’t find two cheques so we said we wouldn’t pay if there was no signed cheque. They then called us three days later to tell us to pay the cheques since they had now found them. The check out should be smooth and prepared in advance by the hotel. Who would pay a bill without a receipt?!? We almost miss our train because of this too. We were really stressed and the staff was unapologetic and kept saying it was our job to do that! We asked how far was the train station and they said 20min away so they booked us a taxi and charged us 250EGP for it. The train station was literally 3 minutes away. (Our fault for jot checking but really cheeky from the hotel side too). Other hotels give you complimentary water every room - we had to pay for it until I complained and they gave it to us for two days. Then forgot about it again. No water pressure in our shower at all. The cleaners ramaged through our belongings a couple of times. So make sure to keep valuables safe. A group of Spanish girls had money missing from their bags in their room. On the good side, the view form the Nile rooms is lovely and the pool incredible. But don’t expect speedy, professional service… make sure to pay as you go to avoid a stressful hour long check out. Check your bills too!

Reviewed April 08, 2022

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Dear Ms.Tastil Thank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Of All Details Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 27, 2022
Iberotel Luxor
8.0
Excellent
Steven from Thailand
Couple
Superior Double River View Room
Stayed 2 nights in March 2022

Great location, bad restaurant”

Get a river view room, you wont regret! Bathroom is small. Nice garden. But avoid the restaurants, the food is below average, borderline bad.

Reviewed March 20, 2022

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Dear Mr.Steven Thank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Of All Details Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 27, 2022
Iberotel Luxor
8.0
Excellent
Pimpaka from Thailand
Group
Superior Room Twin Bed
Stayed 3 nights in December 2019

Great staffs”

Great staffs and good swimming pool. Nice view by the Nile. Clean room

Reviewed December 14, 2019

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Dear Guest Pimpaka Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 30, 2022
Iberotel Luxor
7.2
Very good
S from United Kingdom
Solo traveler
Superior Room Twin Bed
Stayed 2 nights in November 2021

Better from the back than the front ”

… like a few people I know. If you like sharing your dinner with stray cats with a view of the Nile then this place is for you. They are not the cuddly types… they have razor blades in their paws.

Reviewed November 27, 2021

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Dear Guest Thank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Of All Details Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind regards Mohamed Hassan General Manager

Responded May 27, 2022
Iberotel Luxor
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