Dear Ahmed, We sincerely appreciate you choosing our hotel for your recent stay and for taking the time to share your feedback with us. We are deeply sorry to learn about the inconvenience you experienced with our housekeeping service, Please accept our sincerest apologies for the discomfort this caused you. We are committed to ensuring that your next experience with us is seamless, comfortable, and free from such interruptions. Please rest assured that we take your concerns seriously and are committed to improving our services based on your valuable insights. Your comfort and satisfaction are our top priorities, and we are grateful that you brought this matter to our attention. Once again, we apologize for any inconvenience you faced, and we genuinely appreciate your understanding. Thank you for choosing our hotel, and we hope to have the privilege of welcoming you back and exceeding your expectations in the future. Sincerely, Arseniy Tagayev General manager of Novotel Living Almaty

Dear Hooran, Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We also pleased to hear that you estimate our location in the city center of Almaty. We will be glad to welcome you again in our hotel. Sincerely, Arseniy Tagayev General manager of ibis Almaty Jetisu

Dear Hooran, Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We also pleased to hear that you estimate our location in the city center of Almaty. We will be glad to welcome you again in our hotel. Sincerely, Arseniy Tagayev General manager of ibis Almaty Jetisu

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Dear Kowoon, Thank you very much for your high appreciation! We are glad to know that you liked the facilities and the service provided. We are always happy to receive positive feedback from our guests, because they help us get better! We look forward to your visit! Sincerely, Arseniy Tagaev General manager of ibis Almaty Jetisu.

Dear Guest, Thank you for choosing our hotel for your recent stay and for sharing your feedback with us. We apologize for any inconvenience caused by the size of the room not meeting your expectations. We strive to offer a comfortable and pleasant experience to all our guests, and we appreciate your understanding that the room size is aligned with industry standards for our standard room category. However, we also offer larger room options for those seeking more space during their stay. If there is anything else we can assist you with or if you have any other questions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future and have the opportunity to provide you with an unforgettable stay. Sincerely, Arseniy Tagayev General manager of ibis Almaty Jetisu

Dear Guest, Thank you for selecting our hotel for your recent stay and for taking the time to share your feedback. We are sorry to hear that you have a problem with a shower, actually toilet has a bidet function that is very convenient to use. Regarding your feedback about the room size, we want to clarify that the room you stayed in is indeed our standard size room. We understand that preferences for room sizes can vary, and we apologize if the room did not meet your personal expectations in this regard. We strive to offer a comfortable and pleasant experience to all our guests, and we appreciate your understanding that the room size is aligned with industry standards for our standard room category. However, we also offer larger room options for those seeking more space during their stay. Once again, thank you for your valuable feedback. We will be glad to welcome you again in our hotel. Sincerely, Arseniy Tagayev General manager of ibis Almaty Jetisu

Dear Khaled, We appreciate you choosing our hotel for your recent stay and for taking the time to share your valuable feedback. We are glad to hear that you enjoyed the location and had a positive overall experience with us. We understand that certain amenities can greatly enhance a guest's comfort, and we regret that we did not meet your expectations in this regard. Your comments are important to us, and we will certainly take them into consideration as we work to improve our offerings. If you plan to stay with us again in the future, we would be pleased to assist you in finding a room that meets your specific preferences or needs. Once again, we apologize for any inconvenience you faced during your stay, and we appreciate your understanding as we work to improve our services based on your feedback. Thank you for bringing these matters to our attention, and we look forward to welcome you back to our hotel. Sincerely, Arseniy Tagayev General manager of Novotel Living Almaty Jetisu

Dear Sami, We appreciate you choosing our hotel for your recent stay and for taking the time to share your valuable feedback. Your feedback is important to us, and we apologize for any inconvenience you faced with the room. We understand the significance of a comfortable and enjoyable room, and we are sorry that we fell short in this aspect. We would like to assure you that your comments will be taken into serious consideration as we continue to improve and enhance our room offerings. Our aim is to ensure that all aspects of your stay, including the accommodation, meet or exceed your expectations. Thank you for your understanding and for providing us with insights to better serve you and our future guests. We truly value your feedback and hope to have the opportunity to welcome you back and provide you with an improved experience. Sincerely, Arseniy Tagayev General manager of ibis Almaty Jetisu.

Dear Alya, Thank you for choosing our hotel for your recent stay and for sharing your feedback with us. We greatly appreciate your positive comments about our excellent location and cleanliness. Your satisfaction is our utmost priority, and we are pleased to know that you had an overall enjoyable experience with us. However, we apologize for the inconvenience you faced due to the ongoing renovation in the basement. We understand that the sounds of drilling can be disruptive and annoying, and we regret any discomfort it caused during your stay. We are committed to ensuring that our guests enjoy a peaceful and pleasant stay, and we apologize for any inconvenience this situation may have caused. We are glad to hear that despite this issue, you still consider our hotel to be excellent. We will be glad to welcome you again in our hotel. Sincerely, Arseniy Tagayev General manager of Novotel Living Almaty Jetisu

Уважаемая Мунара, В первую очередь позвольте поблагодарить Вас за то, что нашли время и поделились своими впечатлениями о Вашем пребывании в ibis Almaty Jetisu. Мне очень жаль, что предложенный сервис не соответствовал Вашим ожиданиям. Позвольте принести Вам свои самые искренние извинения, ведь это не тот уровень обслуживания, который мы стремимся предоставить. Мы учтем все Ваши замечания и примем все необходимые меры для улучшения качества обслуживания. Очень надеюсь, что Вы предоставите нам возможность приветствовать Вас вновь в нашем отеле и нам удастся восстановить Ваше доверие. С искренним уважением, Арсений Тагаев Генеральный менеджер ibis Almaty Jetisu

Dear Satyajit, Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We also pleased to hear that you estimate beautiful mountain view from your room. We will be glad to welcome you again in our hotel. Sincerely, Arseniy Tagayev General manager of ibis Novotel Living Almaty Jetisu