Hotels with indoor pool in Ha Long

"We were there for a 2 night stay and enjoyed all facilities a lot. But one thing needs to be improved, and that is the staff at pool bar. We got to the pool and after 15 minutes I decided to look for towels by myself while at least 3 staff were at the pool bar and 2 staff were right beside the pool enjoying their chats. Furthermore even then when they noticed us, we had to get up from our chairs and get the bar menu by ourselves. I would accept this in a 3 star hotel but 5 star with this amount of staff - no can do. So there is more training needed. All the other things - buffet, dinner, pools, beach, ship transfer to coast are very convenient and well maintained. We enjoyed it a lot."

"Impress by the hotel location althought is quite a steep driveway to the lobby. The service staff is well train but english is still not well verse and sometime some questions that we ask didn't come with a answer. The room is big and clean, bathroom up to standard. You can even see the sea view in the room although it come with a balcony, should be the best seaview in Ha Long Bay. The only weak point is the swimming Pool, too far away for the hotel, you need to walk pass the hotel lobby and down the slope stairs. It could be ideal if is within the hotel itself. Anyway no complain, will come back again with family."

"Great place, I'd stay there again. Great big room, comfortable bed, cleaning staff were excellent. Great view of Halong Bay when you stay in a bay view room. People smoke everywhere in the hotel though and as a westerner I wasn't prepared for that. The food was great. A few small things kept me from giving top marks all round - carpet wasn't clean, the sofa in my room not clean. The staff by the pool very slow to give service. And - get this - if you take a beer from the mini bar and then replace it, they still charge you because all the drinks in the minibar has stickers on them, so they know if you have replaced them! Not okay for a 5 star hotel. We made a real fuss and were let off in the end, but you shouldn't have to go through all that hassle in such a nice hotel. All in all though, a great place to stay, in can absolutely recommend it. "

"We booked several rooms and travelled in a large group with children. Hotel is located on the quiet end of Ha Long Road, a couple kilometres to night market & "main street" (way overpriced and overrated), around 20 minutes walk or just catch a taxi for less than AUD$2. Hotel lobby is wonderfully massive with a welcoming fruit drink when you arrive at reception. A fruit basket, coffee/tea/chocolate and bottled water is complimentary in your room. Features: electronic key entry, remote control lighting/in-room radio & alarm clock, slippers, bathrobes, iron, hair dryer, huge comfortable bed with white linen and very clean bathroom with separate tub & shower... Superior King room is very spacious, plenty of room for our baby to share the bed and crawl around. There's a gym and sauna, outdoor pool and two restaurants on separate floors. We had buffet dinner at the hotel's Four Seasons Restaurant on ground floor - very decent selection of food & drinks, & buffet breakfast next day (included in booking fee) again good variety and restaurant staff were great. We spoke Vietnamese to staff so they were always helpful with our enquiries, unsure about their english so cannot comment. We suggest researching before booking tours via hotel (we were short on time so paid AUD$200 for a 4-hour private boat Ha Long Bay tour for our group, but the shifty crew ended up sneaking extra people on the upper deck). Hotel was happy to hold our luggage after check-out while we went on tour. Overall good service, clean & spacious rooms, good food, great value, relaxing atmosphere... would stay there again."

"Very clean and spacious. Quick communication. Room is as pictured, but bring your own shower towels. Beds are hard but we stayed just one night so it was fine. Great location near marina and the beach! I would recommend staying here!"

"We were there for a 2 night stay and enjoyed all facilities a lot. But one thing needs to be improved, and that is the staff at pool bar. We got to the pool and after 15 minutes I decided to look for towels by myself while at least 3 staff were at the pool bar and 2 staff were right beside the pool enjoying their chats. Furthermore even then when they noticed us, we had to get up from our chairs and get the bar menu by ourselves. I would accept this in a 3 star hotel but 5 star with this amount of staff - no can do. So there is more training needed. All the other things - buffet, dinner, pools, beach, ship transfer to coast are very convenient and well maintained. We enjoyed it a lot."