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Interior view, Keio Plaza Hotel Tokyo Premier Grand in Tokyo
Premier Grand Superior King Room - Non-Smoking - Room plan, Keio Plaza Hotel Tokyo Premier Grand in Tokyo
Lobby, Keio Plaza Hotel Tokyo Premier Grand in Tokyo
Interior view, Keio Plaza Hotel Tokyo Premier Grand in Tokyo
Interior view, Keio Plaza Hotel Tokyo Premier Grand in Tokyo
Swimming pool [outdoor], Keio Plaza Hotel Tokyo Premier Grand in Tokyo
Swimming pool, Keio Plaza Hotel Tokyo Premier Grand in Tokyo

Removed from saved list

9.0

Exceptional

804 reviews

804 reviews

Breakfast7
View7
Housekeeping4
See map
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Sky Bar Polestar
30 m
Karaoke 47
60 m
Shinjuku Skyscraper District
120 m
Tokyo Marathon
190 m
Tokyo Metropolitan Government Office
190 m
Popular landmarks
Tokyo Metropolitan Government Building observation room
240 m
Shinjuku Gyoen National Garden
1.5 km
Meiji Jingu
1.6 km
Shibuya Crossing
3.5 km
Tokyo Tower
5.8 km
Closest landmarks
Aurora Lounge
30 m
NS Bulding
230 m
Tokyo Metropolitan Government Building observation room
240 m
Tokyo Metropolitan Government Buildings
250 m
Tokyo Tourist Information Center, Tokyo Metropolitan Government Building
260 m

Keio Plaza Hotel Tokyo Premier Grand

2-2-1 Nishi-Shinjuku, Shinjuku, Shinjuku, Tokyo, Japan, 160-8330 - See map

If you're looking for a ryokan with free Wi-Fi in all rooms, look no further. Strategically situated in Shinjuku, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Sparkling clean

130 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Fitness center

Kids club

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money8.5
Distance to city center0 km
Location rating9.2
Nearest airportHaneda Airport (HND)
Distance to airport17.5 km

Rooms available at Keio Plaza Hotel Tokyo Premier Grand

Club Floor "Premier Grand" Suite Twin Room with Club Lounge Access - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Premier Grand Deluxe Room with 2 Queen Beds - Non-Smoking
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Premier Grand Family Suite - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • City view
  • 4 single beds
Enter dates to see prices
Premier Grand Suite - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Grand Twin Suite - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Grand King Suite - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Grand Superior King Room - Non-Smoking
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Grand Deluxe Twin Room - Non-Smoking
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Grand Deluxe King Room - Non-Smoking
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Grand Deluxe Quadruple Room Non smoking
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices

Frequently asked questions

Does Keio Plaza Hotel Tokyo Premier Grand offer shuttle service for getting around?

For your convenience when traveling around the city, Keio Plaza Hotel Tokyo Premier Grand provides None right at your doorstep making it easy for you to get to places smoothly.

Does Keio Plaza Hotel Tokyo Premier Grand offer spa services?

You can enjoy your stay at Keio Plaza Hotel Tokyo Premier Grand even more by enjoying the property's accessible spa services that are offered for all its valuable guests to make your evening even better.

What type of non-water sports and outdoor activities are available at Keio Plaza Hotel Tokyo Premier Grand?

Keio Plaza Hotel Tokyo Premier Grand offers non-water sport and outdoor activities such as bicycle rental for you to take advantage of.

What kinds of entertainment are available at Keio Plaza Hotel Tokyo Premier Grand?

Keio Plaza Hotel Tokyo Premier Grand features karaoke while you lounge at this property, offering visitors with entertainment value all throughout your stay here.

Does Keio Plaza Hotel Tokyo Premier Grand have a fitness center?

Keio Plaza Hotel Tokyo Premier Grand offers free fitness center that is fittingly situated at the tip of your finger, making it possible for you to get your daily workout in at any hour of the day so you can spend your holiday break the way you want. For more details, please contact the property for more information.

Does Keio Plaza Hotel Tokyo Premier Grand provide dry cleaning services?

Yes! Keio Plaza Hotel Tokyo Premier Grand provides dry cleaning service that is available all throughout your stay, ensuring that you're always looking your finest in your favorite outfit. Please contact the property for more information.

In which languages can Keio Plaza Hotel Tokyo Premier Grand's employees communicate?

Keio Plaza Hotel Tokyo Premier Grand can speak a total of 10 languages and supports well-known languages such as English, Spanish, and Mandarin Chinese for international visitors, ensuring all travelers are well accommodated with all their needs in their preferred choice of languages when communicating. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

What is the typical rating that past Group travelers have given to Keio Plaza Hotel Tokyo Premier Grand?

Verified group travelers that have stayed at this property have given Keio Plaza Hotel Tokyo Premier Grand an average rating of 9.2. You can look up more precise customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

What do local visitors think about Keio Plaza Hotel Tokyo Premier Grand?

Verified local travelers that have stayed at this property have given Keio Plaza Hotel Tokyo Premier Grand an average rating of 9.4. You can look up on more in depth customer reviews, and comments for this property down in the review section.

What people love about Keio Plaza Hotel Tokyo Premier Grand

  • 10

    Exceptional
    Cleanliness

    "Beds are really comfortable and the room is very clean."

    Kathy

    |

    April 28, 2023

  • 9.6

    Exceptional
    Cleanliness

    "The room is clean , location near the train station."

    Richard

    |

    January 30, 2020

  • 10

    Exceptional
    Location

    "Very good location and room!"

    TE

    |

    September 4, 2023

Property ranking|Compared to 5,682 Tokyo properties
See all rankings
Cleanliness score
9.5/10
Couples review score
9.2/10
Room size
47 sqm.
Location score
9.2/10
Better than
99
%
of Tokyo properties
Better than
98
%
of Tokyo properties
Bigger than
98
%
of Tokyo properties
Better than
97
%
of Tokyo properties
Overall rating:

9

Exceptional
804 reviews
Cleanliness
9.5
Facilities
9.1
Location
9.2
Read all reviews >
What travelers say they love:
Good location and modern hotel
Juh from Singapore
Family with older children
More about Keio Plaza Hotel Tokyo Premier Grand

More about Keio Plaza Hotel Tokyo Premier Grand

Experience Luxury and Convenience at Keio Plaza Hotel Tokyo Premier Grand

Discover the ultimate in luxury and convenience at Keio Plaza Hotel Tokyo Premier Grand, a 5.0 star hotel located in the heart of Tokyo, Japan. This hotel offers a wide range of facilities for guests to enjoy, including 24-hour room service, a coffee shop, bar, laundry service, restaurant, safety deposit boxes, salon, airport transfer, tours, concierge, massage, indoor pool, fitness center, and spa. Stay connected with free Wi-Fi in all rooms and public areas, and take advantage of the car park, shuttle service, designated smoking area, dry cleaning, library, luggage storage, karaoke, convenience store, daily housekeeping, gift/souvenir shop, taxi service, and ticket service. Start your day with a delicious breakfast buffet or continental breakfast, and enjoy free access to the fitness center. With onsite self-parking available and car park charges applied, Keio Plaza Hotel Tokyo Premier Grand offers everything you need for a comfortable and memorable stay in Tokyo.

Room Types at Keio Plaza Hotel Tokyo Premier Grand

Keio Plaza Hotel Tokyo Premier Grand offers a wide range of room types to cater to different needs. Guests can choose from Standard Twin Rooms for day use, Premier Grand Deluxe King Rooms with 1 King Bed, Premier Grand Deluxe Rooms with 2 Queen Beds, Premier Grand Deluxe Twin Rooms with 2 Single Beds, Premier Grand Family Suites with 4 Single Beds, Premier Grand King Suites with 1 King Bed, Premier Grand Suites with 1 King Bed, Premier Grand Superior King Rooms with 1 King Bed, and Premier Grand Twin Suites with 2 Single Beds. Each room type is designed to provide comfort and luxury to guests during their stay in Tokyo, Japan.

Discover Tokyo's Top Attractions from Keio Plaza Hotel Tokyo Premier Grand

Keio Plaza Hotel Tokyo Premier Grand is surrounded by Tokyo's top attractions, including Shinjuku Gyoen National Garden, a tranquil oasis in the heart of the city, and the Tokyo Metropolitan Government Building observation room, offering panoramic views of Tokyo's skyline. For those interested in Japanese history and culture, the Samurai Museum is a must-visit, while Kabukicho and Shinjuku Golden Gai offer a glimpse into Tokyo's vibrant nightlife scene. Other nearby landmarks include the Yasukuni Shrine, Tokyo Metropolitan Government Buildings, Shinjuku Isetan department store, and Omoide Yokocho, a narrow alley filled with traditional Japanese eateries. With so many attractions within easy reach, Keio Plaza Hotel Tokyo Premier Grand is the perfect base for exploring Tokyo.

Fantastic Rooms and Friendly Staff

Keio Plaza Hotel Tokyo Premier Grand has received numerous positive customer reviews highlighting their fantastic rooms with super comfy beds and nice views. Guests have also praised the helpful and friendly staff, who provide great service and keep the hotel very clean. The location of the hotel is also highly praised, with guests appreciating its great location. Additionally, the club floor is very pleasant, and guests have noted that all facilities work very well in the spacious rooms. Overall, guests highly recommend this hotel for its fantastic rooms and friendly staff.

Discover Unmatched Comfort and Convenience at Keio Plaza Hotel Tokyo Premier Grand

Keio Plaza Hotel Tokyo Premier Grand is a luxurious hotel that has been highly rated by customers for its exceptional facilities, cleanliness, location, and staff performance. With an overall rating of 9.1, guests have raved about the hotel's top-notch amenities and services, making it a top choice for travelers seeking comfort and convenience. The hotel's prime location in the bustling city of Tokyo also offers easy access to top attractions and transportation hubs, making it an ideal base for exploring the city. Whether you're traveling for business or leisure, Keio Plaza Hotel Tokyo Premier Grand promises an unforgettable stay that exceeds expectations.

Show less

Amenities and facilities

Exceptional
Facilities

9.1

Most talked about facilities

Breakfast

6 mentions

Internet

1 mention

View

1 mention

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Karaoke
  • Massage
  • Spa
  • Spa/sauna
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Air purifier
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily newspaper
  • Desk
  • Executive lounge access
  • Extra long bed
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • Heating
  • High floor
  • In-room safe box
  • In-room tablet
  • Internet access – wireless
  • Ironing facilities
  • Laptop safe box
  • Laptop workspace
  • Linens
  • Mini bar
  • Mirror
  • Refrigerator
  • Satellite/cable channels
  • Scale
  • Sewing kit
  • Shoeshine kit
  • Shower
  • Slippers
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • American
Restaurants on site
スーパーブッフェ グラスコート
  • Cuisine: European, Japanese
  • Menu: A-la-carte
中国料理 南園
  • Cuisine: Chinese, Cantonese
  • Menu: Buffet
オールデイダイニング 樹林
  • Cuisine: American, European
  • Menu: Buffet, A-la-carte
フレンチ&イタリアン デュオフルシェット
  • Cuisine: French, Italian
  • Menu: Buffet
コリアンダイニング 五穀亭
  • Cuisine: Korean
  • Menu: Buffet
懐石 蒼樹庵
  • Cuisine: Japanese
  • Menu: Buffet
和食 かがり
  • Cuisine: Japanese
  • Menu: Buffet
天麩羅 しゅん
  • Cuisine: Japanese
  • Menu: Buffet
鉄板焼 やまなみ
  • Cuisine: Japanese
  • Menu: Buffet
すし 久兵衛
  • Cuisine: Sushi
  • Menu: Buffet
そば 麓屋
  • Cuisine: Japanese
  • Menu: Buffet

Location

2-2-1 Nishi-Shinjuku, Shinjuku, Shinjuku, Tokyo, Japan, 160-8330
Exceptional
Location

9.2

Airports
  • Haneda Airport (HND)
    17.5 km 27 min drive
  • Narita International Airport (NRT)
    63.7 km 1.0 hour drive
Public transportation
  • Tocho Mae Subway Station
    160 m
  • Odakyu Electric Railway
    240 m
Hospital or clinic
  • Okubo Clinic
    730 m
Shopping
  • Ameyoko Shopping Street
    7.6 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Tokyo Metropolitan Government Building observation room
    240 m
  • Shinjuku Gyoen National Garden
    1.5 km
  • Meiji Jingu
    1.6 km
  • Shibuya Crossing
    3.5 km
  • Tokyo Tower
    5.8 km
  • Ginza
    6.9 km
  • Ueno Park
    7.7 km
  • Asakusa
    9.6 km
  • Sensoji Temple
    9.6 km
  • Tokyo Skytree
    10.7 km
Nearby landmarks
  • Aurora Lounge
    30 m
  • Sky Bar Polestar
    30 m
  • Karaoke 47
    60 m
  • Shinjuku Skyscraper District
    120 m
  • Tocho Mae Subway Station
    160 m
  • Tokyo Marathon
    190 m
  • Tokyo Metropolitan Government Office
    190 m
  • Memorial Museum for Soldiers, Detainees in Siberia, and Postwar Repatriates
    190 m
  • Shinjuku Mitsui Building
    200 m
  • Pentax Square
    210 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Baby bed is available for infants under 10 months old.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until05:00
  • Check-out until11:00
Getting around
  • Airport transfer fee3200 JPY
  • Distance from city center0 km
  • Travel time to airport (minutes)120
Extras
  • Breakfast charge (unless included in room price)4500 JPY
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • License Id / Local Tax ID/ Entity Name7011101026125
  • Non-smoking rooms/floorsno
  • Number of bars/lounges5
  • Number of floors47
  • Number of restaurants11
  • Number of rooms 165
  • Room voltage100
  • Year property opened1971
  • Most recent renovation2018
Parking
  • Daily parking fee1000 JPY

Reviews of Keio Plaza Hotel Tokyo Premier Grand from real guests

Provided by verified guests of Agoda
9.0
Cleanliness9.5
Facilities9.1
Location9.2
Service9.1
Value for money8.5
High score for Tokyo
Rating
9+ Exceptional (65)
8-9 Excellent (13)
7-8 Very Good (10)
6-7 Good (7)
<6 Below Expectation (3)
Time of the year
Mar - May (21)
Jun - Aug (20)
Sep - Nov (34)
Dec - Feb (23)

Show reviews that mention 

Showing 98 verified guest comments
12345
10.0
Exceptional
GLENDA from Hong Kong SAR, China
Couple
Premier Grand Superior King Room - Non-Smoking
Stayed 3 nights in December 2022

Amazing!”

Service here is top notch! Location is great! Always such a pleasure staying at Keio Plaza! Highly recommend the club floors with the access.

Reviewed January 07, 2023

See room deals

10.0
Exceptional
Juh from Singapore
Family with teens
Premier Grand Deluxe Room with 2 Queen Beds - Non-Smoking
Stayed 3 nights in December 2022

Good and modern hotel”

Hotel is in a good location. Easily accessible to food and train station. Airport limousine bus available at doorstep.

Reviewed December 28, 2022

See room deals

10.0
Exceptional
Juh from Singapore
Family with teens
Premier Grand Deluxe Room with 2 Queen Beds - Non-Smoking
Stayed 2 nights in December 2022

Exceptional”

Good location and modern hotel

Reviewed December 28, 2022

See room deals

9.6
Exceptional
Richard from Malaysia
Family with young children
Premier Grand Deluxe Twin Room - Non-Smoking
Stayed 4 nights in January 2020

Clean and location ”

The room is clean , location near the train station.

Reviewed January 30, 2020

See room deals

8.8
Excellent
Kinki from Singapore
Couple
Premier Grand Superior King Room - Non-Smoking
Stayed 6 nights in November 2019

Excellent”

I like the location of the hotel as it is quiet but you need to walk quite far from the train station. but 5 min walk to a area where all restaurant are there open till midnight or later. the staff are very friendly and helpful. the cleanliness of hotel is super. The bed is good too. Honestly this hotel is good, just that is very expensive. if not i will keep staying there.

Reviewed November 19, 2020

See room deals

9.2
Exceptional
JINNY
Couple
Premier Grand Superior King Room - Non-Smoking
Stayed 4 nights in October 2018

Excellent Stay”

If you have the means, staying in the Keio Plaza Hotel Tokyo Premier Grand is a must. Breakfast is the most important meal of the day and they serve an excellent one. A 10 minute walk to the Shinjuku Station and less than 4 minute walk to the Tochomae Line. Lots of restaurants inside the hotel and a convenient store that came in handy for simple needs. I would recommend this hotel!

Reviewed October 10, 2018

See room deals

9.2
Exceptional
Mary from Philippines
Couple
Premier Grand Superior King Room - Non-Smoking
Stayed 1 night in October 2018

Great service; Fantastic bar; Good location in Shinjuku”

We prefer to stay in Ginza when it Tokyo, but we wanted to experience the vibe in Shinjuku so we booked a night here at Keio Plaza. If you are decided about staying in Shinjuku, this is a great option. Service was great. We ran into a bit of inconvenience when there was suddenly no water coming from the faucet just as my husband and I were getting ready for bed (close to midnight). The hotel staff was responsive. Ultimately, they could not fix the problem and we had to move to another room. It was not the best experience, but the staff was attentive and apologetic -- and the when we checked out, the manager was there to offer his apologies and handed us with a special token. We appreciated this -- because not everything will go perfectly all the time, but how the staff responds to the situation is what makes all the difference. If you like cocktails, make sure to try Brilliant, a wonderful bar right inside the hotel. They make excellent and reasonably priced cocktails.

Reviewed February 26, 2019

See room deals

10.0
Exceptional
Zoe from Australia
Couple
Premier Grand Superior King Room - Non-Smoking
Stayed 1 night in May 2018

Lovely, great view and service was perfect ”

Excellent staff, great experience staying at the Keio Plaza, room was beautiful and had all the little things we needed, and even some we didn’t realise we needed! Location is great, straight line walk to Shinjuku station in a few minutes, and the airport limousine bus picks up right out front too. I’m sure breakfast would have been great but we chose to sleep in instead, it was the most comfortable bed/pillows/room we had this trip.

Reviewed May 19, 2018

See room deals

8.4
Excellent
Mylin from Philippines
Family with young children
Premier Grand Superior King Room - Non-Smoking
Stayed 2 nights in March 2019

A Fabulous Hotel”

We really enjoyed our stay at Keio Grand Premier. My kids love the Club lounge. Its so cozy & relaxing. You can choose from 4 different restaurants for breakfast including the Club Lounge. The location is superb. Walking distance from Takashimaya & Shinkuju Station & local restaurants & convenient stores. What not so good was it took us an hour & half before we we’re able to check in our room. But overall, it’s a great hotel!!! Thank you!!!

Reviewed April 03, 2019

See room deals

8.8
Excellent
Colin
Couple
Premier Grand Deluxe King Room - Non-Smoking
Stayed 4 nights in October 2019

Great for first time trip to Tokyo”

We stayed in the Premier Grand and had a great experience for our first time in Tokyo. Great location, great western breakfast, and beautiful room. The only thing I thought was lacking was the front desk staff. It may be because in Kyoto our concierge went above and beyond to make us feel welcome but that’s just how I feel. House keeping and restaurant staff however were Very kind and welcoming. Top notch stay, would definitely return.

Reviewed October 20, 2019

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8.4
Excellent
Jason from Malaysia
Family with young children
Premier Grand Deluxe Twin Room - Non-Smoking
Stayed 8 nights in December 2019

Great location, super clean and spacious rooms”

Stayed at the Grand Premier room and the rooms were really spacious and clean. Impressed. Location is close to Shinjuku station (about a 5 - 10 min walk). On the quieter side of Shinjuku (west side) which is good as we have young children. Lots nearby, including food choices. Really happy with the free shuttle to and from Disneyland!

Reviewed December 29, 2019

See room deals

8.8
Excellent
LUNA from Philippines
Family with teens
Premier Grand Deluxe Twin Room - Non-Smoking
Stayed 5 nights in October 2018

Excellent”

We appreciated the fact that there are several restaurants within the hotel. The buffet breakfast however in the Premier Lounge had the same food in the 5 days that we were there. The staff were friendly and attentive. I like that the hotel had a mailbox where we can just drop off our rented porta WiFi instead of looking for one at the airport.

Reviewed October 30, 2018

See room deals

8.0
Excellent
Soffia from Singapore
Family with young children
Premier Grand Deluxe Twin Room - Non-Smoking
Stayed 3 nights in October 2018

Paying for view and room size ”

The premier room size is huge and the toiletries are from Loccitane . The Japanese breakfast was nice but common - salmon with rice and condiments. The western breakfast spread on 45th floor was not much but very high quality food. But overall You are paying for your room size, the 45th floor and location. Service wise I think u can get better at smaller cheaper hotels

Reviewed October 31, 2018

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10.0
Exceptional
Ruoxi from Hong Kong SAR, China
Family with teens
Premier Grand Deluxe Twin Room - Non-Smoking
Stayed 4 nights in June 2019

Highly recommended”

Great location. Very close to Shinjuku area, but surprisingly quiet. The room is spacious and all facilities work very well. The view of the club is great. We also enjoyed having breakfast in four different restaurants. Perfect choice for family trip.

Reviewed June 18, 2019

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8.4
Excellent
SETIO from Thailand
Family with young children
Premier Grand Deluxe Twin Room - Non-Smoking
Stayed 2 nights in April 2019

Not worth the money”

way too expensive, some other hotels within the proximity offer much cheaper rate! service is so so as the hotel is way too busy - too many guests! location is superb as it is walking distance to Shinjuku area

Reviewed May 27, 2019

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7.2
Very good
May from China
Family with teens
Premier Grand Deluxe King Room - Non-Smoking
Stayed 4 nights in December 2019

Generally good but not worth to pay extra for the club room ”

The hotel is conveniently located in the centre of Shinjuku where restaurants and shops are all around. The staff and facilities are generally good and up to standard. I have specially paid extra for the club room which allows me to have access to the club lounge and express check in and out since I’m traveling with my daughter. However, my conclusion is that it didn’t worth to pay extra for the club room. The lounge is not particularly impressive and so as the service. I have requested for a slight delay of 15-30mins maximum of my check out time until 12 noon (11:30am is the original check out time) because I have to recharge my notebook so I can use it at the airport. However, my request has been turned down and am required to pay additional charge if I check out after 11:30am. I think this is a bit too stringent.

Reviewed December 20, 2019

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9.6
Exceptional
Tengku from Malaysia
Couple
Premier Grand Deluxe King Room - Non-Smoking
Stayed 4 nights in September 2019

Best location in Shinjuku”

This hotel is simply in perfect location in Tokyo.

Reviewed October 27, 2019

See room deals

8.0
Excellent
GURDEEP from Singapore
Couple
Premier Grand Deluxe King Room - Non-Smoking
Stayed 4 nights in October 2019

Booked wrong dates”

The hotel is not flexible at all, I made a booking with the wrong dates not realizing that I had typed in the wrong month. I should have booked Nov date but accidently keyed in Oct date and only realized after the date had passed when the hotel sent me a message. I requested for them to change it to Nov but they said its their policy they cannot do that. They just made double the money by giving out that room to some one else. Very disappointed and will never ever book this hotel again.

Reviewed October 14, 2019

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9.6
Exceptional
Paula from Australia
Couple
Premier Grand Superior King Room - Non-Smoking
Stayed 3 nights in September 2018

Excellent Stay”

Club floor is very pleasant and staff are incredibly helpful. Rooms were fantastic with super comfy bed and nice view. I highly recommend this hotel.

Reviewed September 11, 2018

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9.6
Exceptional
Atkinson from United States
Couple
Premier Grand Deluxe King Room - Non-Smoking
Stayed 3 nights in November 2019

Location, club access and breakfast”

Our room comes with club lounge access and breakfast. 4 choices of breakfast restaurants and club lounge includes tea and evening drinks at various hours. Room is rather new on high floor with city view. Sound proof is quite good, can't hear any noise during the stay. I can't think of any amenities they don't have, even bath bomb. Free bottle water, coffee and tea in room. Staff speaks English very well. If you find the underground elevator both ways, you can get to JR pretty quick.

Reviewed December 03, 2019

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