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Keio Plaza Hotel Tokyo Premier Grand
Keio Plaza Hotel Tokyo Premier Grand
Keio Plaza Hotel Tokyo Premier Grand
Keio Plaza Hotel Tokyo Premier Grand
Keio Plaza Hotel Tokyo Premier Grand
Keio Plaza Hotel Tokyo Premier Grand
Keio Plaza Hotel Tokyo Premier Grand

Removed from saved list

9

Exceptional

495 reviews

495 reviews

Breakfast6
View5
Housekeeping3
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Sky Bar Polestar

30 m

Karaoke 47

60 m

Shinjuku Skyscraper District

120 m

Tokyo Marathon

190 m

Tokyo Metropolitan Government Office

190 m

Popular landmarks
Tokyo Metropolitan Government Building observation room

240 m

Shinjuku Gyoen National Garden

1.5 km

Meiji Jingu

1.6 km

Shibuya Crossing

3.5 km

Tokyo Tower

5.8 km

Closest landmarks
Aurora Lounge

30 m

NS Bulding

230 m

Tokyo Metropolitan Government Building observation room

240 m

Tokyo Metropolitan Government Buildings

250 m

Tokyo Tourist Information Center, Tokyo Metropolitan Government Building

260 m

Keio Plaza Hotel Tokyo Premier Grand

2-2-1 Nishi-Shinjuku, Shinjuku, Shinjuku, Tokyo, Japan, 160-8330 - See map

If you're looking for a ryokan with free Wi-Fi in all rooms, look no further. Strategically situated in Shinjuku, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

130 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Fitness center

Swimming pool [outdoor]

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

3 travelers have booked today.

Value for money8.4
Distance to city center0 km
Location rating9.2
Nearest airportHaneda Airport (HND)
Distance to airport17.5 km

Rooms available at Keio Plaza Hotel Tokyo Premier Grand

Club Floor "Premier Grand" Suite Twin Room with Club Lounge Access - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Premier Grand Family Suite - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • City view
  • 4 single beds
Enter dates to see prices
Premier Grand Suite - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Floor "Premier Grand" Deluxe Quadruple Room with Club Lounge Access - Non-Smoking
...
  • Room size: 34 m²/366 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Premier Grand Twin Suite - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Grand King Suite - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Floor "Premier Grand" Deluxe Twin Room with Club Lounge Access - Non-Smoking
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Club Floor "Premier Grand" Deluxe King Room with Club Lounge Access - Non-Smoking
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Club Floor "Premier Grand" Superior King Room with Club Lounge Access - Non-Smoking
...
  • Room size: 34 m²/366 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Premier Grand Deluxe Room with 2 Queen Beds - Non-Smoking
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 queen beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Keio Plaza Hotel Tokyo Premier Grand?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The ryokan offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Keio Plaza Hotel Tokyo Premier Grand?

Keio Plaza Hotel Tokyo Premier Grand is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 3200 JPY. Just use the "Let us know what you need" section of the booking page to let the ryokan know you want a ride, and they will contact you via the Agoda messaging service. A stay at Keio Plaza Hotel Tokyo Premier Grand also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the ryokan. For those who wish to drive their own cars, Keio Plaza Hotel Tokyo Premier Grand has a car park right on site for maximum convenience. Parking is available for a fee of 1000 JPY per day. Self-parking is conveniently available at the ryokan. If you're looking for an easy way to get around Tokyo with private transportation, the ryokan can arrange taxi service.

Is breakfast offered at Keio Plaza Hotel Tokyo Premier Grand?

Start your mornings right, with the continental and buffet breakfast options offered at Keio Plaza Hotel Tokyo Premier Grand. Adults can enjoy breakfast offered with an additional charge of 3000 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the ryokan.

What are my dining options at Keio Plaza Hotel Tokyo Premier Grand?

Keio Plaza Hotel Tokyo Premier Grand features on-site restaurants for your dining convenience.

What is the smoking policy at Keio Plaza Hotel Tokyo Premier Grand?

Keio Plaza Hotel Tokyo Premier Grand does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Keio Plaza Hotel Tokyo Premier Grand?

The closest train, metro, or bus station to Keio Plaza Hotel Tokyo Premier Grand is Tocho Mae Subway Station, 160 m away.

What restaurants are nearby Keio Plaza Hotel Tokyo Premier Grand?

Keio Plaza Hotel Tokyo Premier Grand’s neighborhood is Shinjuku which includes popular restaurants such as Kyubey, Keio Plaza Hotel, Kaiseki Soujuan and Nan-En.

What popular shopping places are close to Keio Plaza Hotel Tokyo Premier Grand?

Located in the Shinjuku area, Keio Plaza Hotel Tokyo Premier Grand is close to great shopping choices like Shinjuku Isetan, Ricoh Imaging Square Shinjuku and Tokyo Wonder Wall.

What are popular attractions near Keio Plaza Hotel Tokyo Premier Grand?

Keio Plaza Hotel Tokyo Premier Grand is located in Shinjuku area, which is famous for attractions such as Shinjuku Gyoen National Garden, Tokyo Metropolitan Government Building observation room and Shinjuku Golden Gai.

What popular natural sightseeing spots are close to Keio Plaza Hotel Tokyo Premier Grand?

Keio Plaza Hotel Tokyo Premier Grand is located within Shinjuku, which makes it conveniently close to natural sights including Mt. Hakoneyama and Ichigaya Fish Center.

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See map

Explore the neighborhood

What people love about Keio Plaza Hotel Tokyo Premier Grand

  • 8.8

    Excellent
    Staff 

    "The staff are very friendly and helpful."

    Kinki

    |

    November 19, 2020

  • 9.6

    Exceptional
    Cleanliness

    "The room is clean , location near the train station."

    Richard

    |

    January 30, 2020

  • 8.4

    Excellent
    Location

    "On the quieter side of Shinjuku (west side) which is good as we have young children."

    Jason

    |

    December 29, 2019

Property ranking|Compared to 4,673 Tokyo properties
See all rankings
Cleanliness score
9.6/10
Room size
47 sqm.
Location score
9.2/10
Couples review score
9/10
Better than
99
%
of Tokyo properties
Bigger than
98
%
of Tokyo properties
Better than
97
%
of Tokyo properties
Better than
97
%
of Tokyo properties
Overall rating:

9

Exceptional
495 reviews
Cleanliness
9.6
Facilities
9.0
Location
9.2
Read all reviews >
What travelers say they love:
This hotel is simply in perfect location in Tokyo.
Tengku from Malaysia
Couple
More about Keio Plaza Hotel Tokyo Premier Grand

More about Keio Plaza Hotel Tokyo Premier Grand

Keio Plaza Hotel Tokyo Premier Grand

See the best of Tokyo with a stay at Keio Plaza Hotel Tokyo Premier Grand, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
The facilities and services provided by Keio Plaza Hotel Tokyo Premier Grand ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the ryokan's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the ryokan's easy to book transportation services. The ryokan provides taxi and shuttle services to help you get to where you want to go in Tokyo.
Parking is always available, provided by the ryokan for their driving guests. While lodging at this wonderful ryokan, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the ryokan's ticket service and tours. The ryokan's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the ryokan. The ryokan is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Keio Plaza Hotel Tokyo Premier Grand. The ryokan provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Keio Plaza Hotel Tokyo Premier Grand include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained.
The ryokan also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the ryokan provides a hair dryer, toiletries, bathrobes and towels in some select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the ryokan. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the ryokan's karaoke rooms and bar.
Light snacking is available day or night with the ryokan's vending machines.
To fill your days, be sure to check out the fantastic facilities offered at Keio Plaza Hotel Tokyo Premier Grand. Pamper and indulge yourself with a visit to the massage, salon and spa. The many offerings at Keio Plaza Hotel Tokyo Premier Grand ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. For those who hate to miss a workout, a trip to the ryokan's fitness facility will keep you fresh and healthy.
Have some relaxing fun with family and friends at the library. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

Visit the sights and local attractions of Tokyo during your stay at the ryokan. Photograph yourself in front of Tokyo Tower located 5.7 km away, which people travel great distances to see.


Reasons to stay here

Past guests rate facilities here higher than 98% of the city's accommodation.
This ryokan stands above the rest with a cleanliness score that beats 99% of accommodations in the city.
This ryokan scores higher than 97% of accommodations in the city for its location.

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Amenities and facilities
Exceptional
Facilities

9

Most talked about facilities

Breakfast

6 mentions

Internet

1 mention

View

1 mention

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Karaoke
  • Massage
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [on-site]
  • Shuttle service
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Air purifier
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily newspaper
  • Executive lounge access
  • Extra long bed
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • Heating
  • High floor
  • In-room safe box
  • In-room tablet
  • Internet access – wireless
  • Ironing facilities
  • Laptop safe box
  • Laptop workspace
  • Linens
  • Mini bar
  • Mirror
  • Refrigerator
  • Satellite/cable channels
  • Scale
  • Sewing kit
  • Shoeshine kit
  • Shower
  • Slippers
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
Restaurants on site

スーパーブッフェ グラスコート

  • Cuisine: European, Japanese
  • Menu: A-la-carte

中国料理 南園

  • Cuisine: Chinese, Cantonese
  • Menu: Buffet

オールデイダイニング 樹林

  • Cuisine: American, European
  • Menu: Buffet, A-la-carte

フレンチ&イタリアン デュオフルシェット

  • Cuisine: French, Italian
  • Menu: Buffet

コリアンダイニング 五穀亭

  • Cuisine: Korean
  • Menu: Buffet

懐石 蒼樹庵

  • Cuisine: Japanese
  • Menu: Buffet

和食 かがり

  • Cuisine: Japanese
  • Menu: Buffet

天麩羅 しゅん

  • Cuisine: Japanese
  • Menu: Buffet

鉄板焼 やまなみ

  • Cuisine: Japanese
  • Menu: Buffet

すし 久兵衛

  • Cuisine: Sushi
  • Menu: Buffet

そば 麓屋

  • Cuisine: Japanese
  • Menu: Buffet
Location
2-2-1 Nishi-Shinjuku, Shinjuku, Shinjuku, Tokyo, Japan, 160-8330
Exceptional
Location

9.2

Airports

  • Haneda Airport (HND)
    17.5 km 27 min drive
  • Narita International Airport (NRT)
    63.7 km 1.0 hour drive

Public transportation

  • Tocho Mae Subway Station
    160 m
  • Odakyu Electric Railway
    240 m

Hospital or clinic

  • Okubo Clinic
    730 m

Shopping

  • Ameyoko Shopping Street
    7.6 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Tokyo Metropolitan Government Building observation room
    240 m
  • Shinjuku Gyoen National Garden
    1.5 km
  • Meiji Jingu
    1.6 km
  • Shibuya Crossing
    3.5 km
  • Tokyo Tower
    5.8 km
  • Ginza
    6.9 km
  • Ueno Park
    7.7 km
  • Asakusa
    9.6 km
  • Sensoji Temple
    9.6 km
  • Tokyo Skytree
    10.7 km

Nearby landmarks

  • Aurora Lounge
    30 m
  • Sky Bar Polestar
    30 m
  • Karaoke 47
    60 m
  • Shinjuku Skyscraper District
    120 m
  • Tocho Mae Subway Station
    160 m
  • Tokyo Marathon
    190 m
  • Tokyo Metropolitan Government Office
    190 m
  • Memorial Museum for Soldiers, Detainees in Siberia, and Postwar Repatriates
    190 m
  • Shinjuku Mitsui Building
    200 m
  • Pentax Square
    210 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Baby bed is available for infants under 10 months old.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until05:00
  • Check-out until11:00

Getting around

  • Airport transfer fee3200 JPY
  • Distance from city center0 km
  • Travel time to airport (minutes)120

Extras

  • Breakfast charge (unless included in room price)3000 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges5
  • Number of floors47
  • Number of restaurants11
  • Number of rooms 165
  • Room voltage100
  • Year property opened1971
  • Most recent renovation2018

Parking

  • Daily parking fee1000 JPY

Reviews of Keio Plaza Hotel Tokyo Premier Grand from real guests

Provided by verified guests of Agoda
9.0
/
10
Exceptional
Cleanliness9.6
Facilities9.0
Location9.2
Service9.0
Value for money8.4
High score for Tokyo
Rating
9+ Exceptional (34)
8-9 Excellent (11)
7-8 Very Good (9)
6-7 Good (7)
<6 Below Expectation (1)
Time of the year
Mar - May (11)
Jun - Aug (10)
Sep - Nov (27)
Dec - Feb (14)
All guests (180)
All room types
All languages

Show reviews that mention 

Showing 62 verified guest comments
1234
10.0
Exceptional
Ruoxi from Hong Kong SAR, China
Family with teens
Premier Grand Deluxe Twin Room - Non-Smoking
Stayed 4 nights in June 2019

Highly recommended”

Great location. Very close to Shinjuku area, but surprisingly quiet. The room is spacious and all facilities work very well. The view of the club is great. We also enjoyed having breakfast in four different restaurants. Perfect choice for family trip.

Reviewed June 18, 2019

See room deals

9.6
Exceptional
Atkinson from United States
Couple
Premier Grand Deluxe King Room - Non-Smoking
Stayed 3 nights in November 2019

Location, club access and breakfast”

Our room comes with club lounge access and breakfast. 4 choices of breakfast restaurants and club lounge includes tea and evening drinks at various hours. Room is rather new on high floor with city view. Sound proof is quite good, can't hear any noise during the stay. I can't think of any amenities they don't have, even bath bomb. Free bottle water, coffee and tea in room. Staff speaks English very well. If you find the underground elevator both ways, you can get to JR pretty quick.

Reviewed December 03, 2019

See room deals

9.2
Exceptional
Mary from Philippines
Couple
Premier Grand Superior King Room - Non-Smoking
Stayed 1 night in October 2018

Great service; Fantastic bar; Good location in Shinjuku”

We prefer to stay in Ginza when it Tokyo, but we wanted to experience the vibe in Shinjuku so we booked a night here at Keio Plaza. If you are decided about staying in Shinjuku, this is a great option. Service was great. We ran into a bit of inconvenience when there was suddenly no water coming from the faucet just as my husband and I were getting ready for bed (close to midnight). The hotel staff was responsive. Ultimately, they could not fix the problem and we had to move to another room. It was not the best experience, but the staff was attentive and apologetic -- and the when we checked out, the manager was there to offer his apologies and handed us with a special token. We appreciated this -- because not everything will go perfectly all the time, but how the staff responds to the situation is what makes all the difference. If you like cocktails, make sure to try Brilliant, a wonderful bar right inside the hotel. They make excellent and reasonably priced cocktails.

Reviewed February 26, 2019

See room deals

10.0
Exceptional
Shirley from Singapore
Family with young children
Premier Grand Deluxe King Room - Non-Smoking
Stayed 2 nights in December 2019

Great location”

Location of hotel is great. Staff are very helpful and friendly too.

Reviewed December 23, 2019

See room deals

9.2
Exceptional
JIA from China
Family with young children
Premier Grand Deluxe King Room - Non-Smoking
Stayed 7 nights in September 2019

a very good hotel but not one of the best”

stayed for several nights. overall it is good with a great location. one let down was the lack of high chair in the executive lounge. quite a few families have booked the room with the lounge breakfast in mind but apparently they dont have high chair and is not willing to get one from downstairs or anywhere or pass the feedback to someone up the chain. "we are sorry" -- that is hospitality 101 "sorry" means you are not gonna do anything about it to a customer's ears and you are not really sorry about anything.

Reviewed October 07, 2019

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10.0
Exceptional
Jantra from Thailand
Couple
Premier Grand Deluxe King Room - Non-Smoking
Stayed 4 nights in September 2019

Exceptional”

The best hotel in shinjuku.

Reviewed September 27, 2019

See room deals

9.6
Exceptional
Richard from Malaysia
Family with young children
Club Floor "Premier Grand" Deluxe Twin Room with Club Lounge Access - Non-Smoking
Stayed 4 nights in January 2020

Clean and location ”

The room is clean , location near the train station.

Reviewed January 30, 2020

See room deals

9.6
Exceptional
Tengku from Malaysia
Couple
Premier Grand Deluxe King Room - Non-Smoking
Stayed 4 nights in September 2019

Best location in Shinjuku”

This hotel is simply in perfect location in Tokyo.

Reviewed October 27, 2019

See room deals

8.8
Excellent
Kinki from Singapore
Couple
Premier Grand Superior King Room - Non-Smoking
Stayed 6 nights in November 2019

Excellent”

I like the location of the hotel as it is quiet but you need to walk quite far from the train station. but 5 min walk to a area where all restaurant are there open till midnight or later. the staff are very friendly and helpful. the cleanliness of hotel is super. The bed is good too. Honestly this hotel is good, just that is very expensive. if not i will keep staying there.

Reviewed November 19, 2020

See room deals

8.8
Excellent
Colin
Couple
Premier Grand Deluxe King Room - Non-Smoking
Stayed 4 nights in October 2019

Great for first time trip to Tokyo”

We stayed in the Premier Grand and had a great experience for our first time in Tokyo. Great location, great western breakfast, and beautiful room. The only thing I thought was lacking was the front desk staff. It may be because in Kyoto our concierge went above and beyond to make us feel welcome but that’s just how I feel. House keeping and restaurant staff however were Very kind and welcoming. Top notch stay, would definitely return.

Reviewed October 20, 2019

See room deals

8.4
Excellent
Jason from Malaysia
Family with young children
Premier Grand Deluxe Twin Room - Non-Smoking
Stayed 8 nights in December 2019

Great location, super clean and spacious rooms”

Stayed at the Grand Premier room and the rooms were really spacious and clean. Impressed. Location is close to Shinjuku station (about a 5 - 10 min walk). On the quieter side of Shinjuku (west side) which is good as we have young children. Lots nearby, including food choices. Really happy with the free shuttle to and from Disneyland!

Reviewed December 29, 2019

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8.4
Excellent
Mylin from Philippines
Family with young children
Premier Grand Superior King Room - Non-Smoking
Stayed 2 nights in March 2019

A Fabulous Hotel”

We really enjoyed our stay at Keio Grand Premier. My kids love the Club lounge. Its so cozy & relaxing. You can choose from 4 different restaurants for breakfast including the Club Lounge. The location is superb. Walking distance from Takashimaya & Shinkuju Station & local restaurants & convenient stores. What not so good was it took us an hour & half before we we’re able to check in our room. But overall, it’s a great hotel!!! Thank you!!!

Reviewed April 03, 2019

See room deals

9.2
Exceptional
Joe from United States
Solo traveler
Premier Grand Superior King Room - Non-Smoking
Stayed 3 nights in April 2018

One of the Best”

Room was great.

Reviewed April 12, 2019

See room deals

8.4
Excellent
SETIO from Thailand
Family with young children
Premier Grand Deluxe Twin Room - Non-Smoking
Stayed 2 nights in April 2019

Not worth the money”

way too expensive, some other hotels within the proximity offer much cheaper rate! service is so so as the hotel is way too busy - too many guests! location is superb as it is walking distance to Shinjuku area

Reviewed May 27, 2019

See room deals

8.8
Excellent
shi
Group
Stayed 3 nights in August 2019

Excellent”

good quality hotel/location but hotel can be inflexible if you require late check out.

Reviewed August 29, 2019

See room deals

8.0
Excellent
GURDEEP from Singapore
Couple
Premier Grand Deluxe King Room - Non-Smoking
Stayed 4 nights in October 2019

Booked wrong dates”

The hotel is not flexible at all, I made a booking with the wrong dates not realizing that I had typed in the wrong month. I should have booked Nov date but accidently keyed in Oct date and only realized after the date had passed when the hotel sent me a message. I requested for them to change it to Nov but they said its their policy they cannot do that. They just made double the money by giving out that room to some one else. Very disappointed and will never ever book this hotel again.

Reviewed October 14, 2019

See room deals

7.2
Very good
May from China
Family with teens
Premier Grand Deluxe King Room - Non-Smoking
Stayed 4 nights in December 2019

Generally good but not worth to pay extra for the club room ”

The hotel is conveniently located in the centre of Shinjuku where restaurants and shops are all around. The staff and facilities are generally good and up to standard. I have specially paid extra for the club room which allows me to have access to the club lounge and express check in and out since I’m traveling with my daughter. However, my conclusion is that it didn’t worth to pay extra for the club room. The lounge is not particularly impressive and so as the service. I have requested for a slight delay of 15-30mins maximum of my check out time until 12 noon (11:30am is the original check out time) because I have to recharge my notebook so I can use it at the airport. However, my request has been turned down and am required to pay additional charge if I check out after 11:30am. I think this is a bit too stringent.

Reviewed December 20, 2019

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8.0
Excellent
Ho from Hong Kong SAR, China
Couple
Premier Grand Superior King Room - Non-Smoking
Stayed 3 nights in December 2019

Lounge service has to improve”

The manager on duty in the lounge Tue 12/17 morning isn't very friendly, in my view, rude.

Reviewed December 18, 2019

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7.2
Very good
Michael from Australia
Business traveler
Premier Grand Superior King Room - Non-Smoking
Stayed 3 nights in March 2019

Beautiful room with extremely rude staff and terrible lobby”

What an absolute waste of what could be a beautiful establishment. - Room = beautiful - Club lounge = beautiful - Lobby = terrible - breakfast buffet = terrible - Staff = an absolute joke! The staff and lobby rate this place a 0. Could not comprehend how such an expensive establishment hires and fosters such terrible staff. Not willing to accomodate any requests or help. Rude, non polite and unprofessional beyond belief. Such a shame!

Reviewed March 15, 2019

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6.4
Good
Paul from United Kingdom
Couple
Premier Grand Superior King Room - Non-Smoking
Stayed 2 nights in August 2019

Neither Grand or Premier”

I was frankly disappointed at this end of Cruise experience.Total absence of a turndown service even though we had had to point this omission out on the first night.A Executive lounge that could have been so much better with a little less haste and a greater degree of generosity with timings and food and beverage offer .A beautiful space whose usual tranquility was disturbed on our first night by the vociferous complaints of a short changed guest.He had my sympathy.Must do better to earn my repeat custom despite an excellent location and generous sized spotlessly clean and well appointed rooms.Poor public areas in the main wing and outrageously overpriced food outlets even by Tokyo standards.

Reviewed August 24, 2019

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