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Lotte Hotel Jeju
Lotte Hotel Jeju
Lotte Hotel Jeju
Lotte Hotel Jeju
Lotte Hotel Jeju
Lotte Hotel Jeju
Lotte Hotel Jeju

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8.8

Excellent

2,350 reviews

2,350 reviews

View5
Swimming Pool3
Beach3
See map

9.1

Exceptional

Location rating score

Exceptional location - 350 meters to the beach
Excellent for walking
Parking
FREE
Walkable places
Jeju Jungmun Resort

170 m

Teddy Bear Museum

280 m

PLAY KPOP

310 m

Chocolate Land

310 m

Sound Island Museum

330 m

Popular landmarks
O’sulloc Museum

13.0 km

Cheonjiyeon Falls

13.4 km

Jeongbang Waterfall

15.0 km

Hallasan National Park

16.9 km

Mysterious Road (Dokkaebi Road)

23.6 km

Closest landmarks
Lotte Hotel Jeju Casino

20 m

Jungmun Golf Club

530 m

Yeomiji Botanical Garden

550 m

Hyatt Hotel Casino

590 m

Cheonjeyeon Waterfalls

600 m

Lotte Hotel Jeju

35, Jungmungwangwang-ro 72beon-gil, Jungmun, Jeju, South Korea, 63535 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Jungmun part of Jeju, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Seongsan Ilchulbong Peak. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

260 meters to Teddy Bear Museum

Front desk [24-hour]

Excellent room comfort & quality

Free airport transfer

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.<br>"

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Hot tub

Front desk [24-hour]

Luggage storage

This property is in high demand!

43 travelers have booked today.

Value for money8.3
Location rating9.1
Nearest airportJeju International Airport (CJU)
Distance to airport30.1 km

Rooms available at Lotte Hotel Jeju

Excellent
Room comfort & quality

9

Hello Kitty Room - Non-Smoking
...
  • Room size: 47 m²/506 ft²
  • Balcony/terrace
  • 1 single bed and 1 double b...
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Deluxe Garden View Double Room
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Deluxe Garden View Twin Room
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Deluxe Garden View Family Twin Room
...
  • Room size: 40 m²/431 ft²
  • Lake view
  • 1 single bed and 1 double b...
Enter dates to see prices
Premier Ocean View Double Room
...
  • Room size: 47 m²/506 ft²
  • Ocean view
  • 1 double bed
Enter dates to see prices
Charlotte Deluxe Terrace Ocean Double
...
  • Room size: 40 m²/431 ft²
  • Partial ocean view
  • 1 double bed
Enter dates to see prices
Deluxe Mountain View Family Twin Room
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 1 single bed and 1 double b...
Enter dates to see prices
Premier Ocean View Family Twin Room
...
  • Room size: 46 m²/495 ft²
  • Ocean view
  • 1 double bed and 1 single b...
Enter dates to see prices
Charlotte Deluxe Terrace Ocean Family Twin
...
  • Room size: 40 m²/431 ft²
  • Partial ocean view
  • 1 double bed and 1 single b...
Enter dates to see prices
Premier Ocean View Suite
...
  • Room size: 94 m²/1012 ft²
  • Ocean view
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Lotte Hotel Jeju?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Lotte Hotel Jeju?

Lotte Hotel Jeju is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Lotte Hotel Jeju has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Jeju with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Lotte Hotel Jeju?

Start your mornings right, with the continental and buffet breakfast options offered at Lotte Hotel Jeju. Asian breakfast is available for guests. There's an additional charge of 60000 KRW for adults and 35000 KRW for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Lotte Hotel Jeju?

Lotte Hotel Jeju features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Lotte Hotel Jeju?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as private events can be hosted at Lotte Hotel Jeju.

Can business events be hosted at Lotte Hotel Jeju?

On-site venues and convenient event services make Lotte Hotel Jeju an ideal choice for hosting events such as seminars, conferences and meetings. The 5 venues can accommodate up to 600 people. Audio-visual equipment is available to help your business event or meeting a successful one.

What is the smoking policy at Lotte Hotel Jeju?

Lotte Hotel Jeju does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Lotte Hotel Jeju?

Lotte Hotel Jeju is located in Jungmun, famous for good restaurants such as Momo Yama, Dunkin Donut Jeju Jungmun Lotte Store and Popeyes.

What are popular attractions near Lotte Hotel Jeju?

Guests at Lotte Hotel Jeju can easily visit O’sulloc Museum, Teddy Bear Museum and Daepo Haean Jusangjeolli Cliff located in the Jungmun area.

What popular beaches are close to Lotte Hotel Jeju?

Guests at Lotte Hotel Jeju can easily visit Yongmeori Beach, Jungmun Saekdal Beach and Hwasun Gold Sand Beach in the Jungmun area.

What popular natural sightseeing spots are close to Lotte Hotel Jeju?

Lotte Hotel Jeju is located in the Jungmun area, which is famous for natural sightseeing destinations such as Songaksan Mountain, Camellia Hill and Cheonjeyeon Waterfalls.

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Explore the neighborhood

What people love about Lotte Hotel Jeju

  • 10

    Exceptional

    "There is cozy and comfortable."

    Gun

    |

    August 28, 2022

  • 9.6

    Exceptional
    Staff 

    "Everyone was very attentive and professional - from the porter to restaurant staff and chefs."

    Hee

    |

    July 3, 2022

  • 10

    Exceptional
    Staff 

    "The receptionist was very helpful and instead he upgraded the room to the premium ocean view room as the room I wanted wasn’t available."

    Philip

    |

    June 16, 2022

Property ranking|Compared to 2,116 Jeju properties
See all rankings
Room comfort score
9/10
Location score
9.1/10
Service score
9.3/10
Cleanliness score
9.1/10
Better than
98
%
of Jeju properties
Better than
97
%
of Jeju properties
Better than
97
%
of Jeju properties
Better than
95
%
of Jeju properties
Overall rating:

8.8

Excellent
2,350 reviews
Cleanliness
9.1
Facilities
9.0
Location
9.1
Read all reviews >
What travelers say they love:
Hotel with bowling, arcade games.
Carrian from Singapore
Family with older children
More about Lotte Hotel Jeju

More about Lotte Hotel Jeju

Lotte Hotel Jeju

Getting in and around Jeju is a breeze when staying at Lotte Hotel Jeju, located right in the heart of the city. Get ready for an adventure with a stay at Lotte Hotel Jeju.
Lotte Hotel Jeju offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi services provided by the hotel make exploring Jeju even more convenient.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Lotte Hotel Jeju is furnished and equipped with handy amenities. Some rooms are equipped with blackout curtains and air conditioning for your convenience. Some rooms at Lotte Hotel Jeju include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Lotte Hotel Jeju. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel.
Lotte Hotel Jeju offers an excellent variety of recreational facilities. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, hot tub, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing bowling alley at Lotte Hotel Jeju. Have fun with your friends or family, or even meet new people at the games room.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. An afternoon of browsing the works at O’sulloc Museum located 12.9 km away can familiarize you with the local art scene.


Reasons to stay here

Guests who stayed here rated the facilities above 98% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 98% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Jeju.

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Amenities and facilities
Excellent
Facilities

9

Most talked about facilities

Swimming Pool

28 mentions

Food & Dining

13 mentions

Breakfast

11 mentions

Beach

10 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Bowling alley
  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids facilities
  • Playground
  • Swimming pool [kids]

Access

  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Free bottled water
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
Restaurants on site

THE CANVAS

  • Cuisine: International
  • Menu: Buffet
Location
35, Jungmungwangwang-ro 72beon-gil, Jungmun, Jeju, South Korea, 63535
Exceptional
Location

9.1

Airports

  • Jeju International Airport (CJU)
    30.1 km
  • Muan International Airport (MWX)
    194.1 km

Hospital or clinic

  • Daepyeong Health clinic
    4.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Teddy Bear Museum
    280 m
  • O’sulloc Museum
    13.0 km
  • Cheonjiyeon Falls
    13.4 km
  • Jeongbang Waterfall
    15.0 km
  • Hallasan National Park
    16.9 km
  • Mysterious Road (Dokkaebi Road)
    23.6 km
  • Dongmun Market
    31.2 km
  • Manjanggul Cave
    45.8 km
  • Seongsan Ilchulbong Peak
    54.5 km
  • Udo
    58.2 km

Nearby landmarks

  • Lotte Hotel Jeju Casino
    20 m
  • Jeju Jungmun Resort
    170 m
  • Teddy Bear Museum
    280 m
  • PLAY KPOP
    310 m
  • Chocolate Land
    310 m
  • Sound Island Museum
    330 m
  • Jungmun Saekdal Beach
    350 m
  • Ripley's Believe It or Not Museum
    360 m
  • Jeju Shilla Hotel Casino
    530 m
  • Jungmun Golf Club
    530 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • The property provides shuttle service from April 1, 2018 onward at no additional charge. The service will operate in accordance with the timetables below:
    -Pick-up from the airport: 11:20 AM, 02:20 PM, 05:20 PM
    -Drop-off to the airport: 10:00 AM, 01:00 PM, 04:00 PM
    Guests must book the shuttle service in advance. Please contact the property for more information.
  • Lotte Hotel Jeju Casino is not available due to the closing of business.
  • Improvement of "Outdoor Garden"
    The "volcanic fountain show" have been closed to reduce fossil fuel and carbon generation.
    The outdoor garden of the property will be newly opened as "Jeju Garden" in August 2022.
    Outdoor Garden Creation Period: November, 2021 to the end of August, 2022
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee0 KRW
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)60000 KRW
  • Daily Internet/Wi-Fi fee0 KRW

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors12
  • Number of restaurants1
  • Number of rooms 500
  • Room voltage220
  • Year property opened2000
Property announcements

Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

Reviews of Lotte Hotel Jeju from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities9.0
Location9.1
Room comfort and quality9.0
Service9.3
Value for money8.3
High score for Jeju
Rating
9+ Exceptional (695)
8-9 Excellent (280)
7-8 Very Good (189)
6-7 Good (54)
<6 Below Expectation (73)
Time of the year
Mar - May (317)
Jun - Aug (428)
Sep - Nov (325)
Dec - Feb (221)
All guests (2,350)
All room types
All languages

Show reviews that mention 

Showing 1,291 verified guest comments
12345
10.0
Exceptional
Philip from South Korea
Family with young children
Deluxe Garden View Double Room
Stayed 4 nights in June 2022

Amazing experience all round ”

I requested for the same room or a similar type of room as the one I had stayed in my previous stay. The receptionist was very helpful and instead he upgraded the room to the premium ocean view room as the room I wanted wasn’t available. This above and beyond attitude wasn’t just prevalent at the check in. All the staff members were extremely polite and helpful. All round top experiences from the best hotel on the island. The cocktails are pretty class too

Reviewed June 17, 2022

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hello customer Thank you for using Lotte Hotel Jeju and for taking your valuable time to share your stay experience. I feel rewarding and happy that you remember me as a comfortable and enjoyable time during your stay, The contents of your comments were shared by all staff. We will use this as an opportunity to further improve the service level. We will continue to maintain optimal room products, strengthen customer preference registration, improve the taste and quality of food and beverage and cooking menus, Through facility and auxiliary facility management and sincere service of staff, We will do our best to provide consistent service. We will do our best to provide the best service even when you visit us in the future. Thank you once again for your valuable comments, and we wish you and your family full of health and happiness. Lotte Hotel Jeju general manager

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Lotte Hotel Jeju
9.6
Exceptional
Hee from United Kingdom
Family with teens
Premier Ocean View Double Room
Stayed 2 nights in June 2022

Must stay in Jungmoon”

Lotte resort pleasantly surprised me with this family trip. We only booked Lotte initially as the nearby hotel was booked out. However, we will now plan to come back to Lotte next time. Rooms are clean and food was great, however if I have to choose one thing, it will be their staffs. Everyone was very attentive and professional - from the porter to restaurant staff and chefs. We only stayed there for 2 nights but we will be back for longer next time. The hotel has a lot of facilities including bowling and indoor/outdoor swimming pool so you can easily spend time at the hotel. I will definitely come back!

Reviewed July 04, 2022

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hello customer Thank you for using Lotte Hotel Jeju and for taking your valuable time to share your stay experience. I feel rewarding and happy that you remember me as a comfortable and enjoyable time during your stay, To provide a service that will satisfy you I feel happy as a hotelier by encouraging you with these words of praise despite it being our duty. We will always do our best to provide the best experience in the future by sharing your compliments with our staff. We will do our best to provide the best service even when you visit us in the future. Thank you once again for your valuable comments, and we wish you and your family full of health and happiness. Lotte Hotel Jeju general manager

Responded July 05, 2022
Lotte Hotel Jeju
10.0
Exceptional
Young from South Korea
Family with young children
Deluxe Garden View Family Twin Room
Stayed 2 nights in July 2021

Best hotel for families with children”

There are so many things to do for children. There are many activities. There is also a huge play room for children to go to. The swimming pool is catered for children as well. Only downside was the fitness center. I wish they had more equipment.

Reviewed July 04, 2021

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Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. We have shared your review on our service with our staff. We will refer to it as our guideline in enhancing our service quality and staffs motivation. We will impress you with our pleasant service on your next visit. Thank you again for your opinion. We wish you all the best. General Manager Lotte Hotel

Responded July 06, 2021
Lotte Hotel Jeju
10.0
Exceptional
Gemma from Australia
Family with young children
Hello Kitty Room - Non-Smoking
Stayed 2 nights in June 2018

Hello Kitty room!”

Best experience for my daughter on her birthday and i enjoyed the hotel facilities and relaxing environment also. amazing food (on the pricier end but fabulous variety), the beach was a little too far for us to trek down to which was a shame, but the pool is great fun. Would definitly want to visit again.

Reviewed January 25, 2019

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10.0
Exceptional
Savannah from South Korea
Solo traveler
Hello Kitty Room - Non-Smoking
Stayed 2 nights in May 2022

Cute”

Reminds me of Hawaii. Loved staying here. The staff was so friendly and accommodating

Reviewed June 05, 2022

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hello customer Thank you for using Lotte Hotel Jeju and for taking your valuable time to share your stay experience. To provide a service that will satisfy you I feel happy as a hotelier by encouraging you with these words of praise despite it being our duty. We will always do our best to provide the best experience in the future by sharing your compliments with our staff. We will do our best to provide the best service even when you visit us in the future. Thank you again for your valuable comments, and we wish you and your family full of health and happiness. Lotte Hotel Jeju general manager

Responded June 08, 2022
Lotte Hotel Jeju
9.6
Exceptional
young from South Korea
Couple
Deluxe Mountain View Twin Room
Stayed 2 nights in August 2018

great location”

The beach near the resort was great for surfing. The staff was extremely helpful. The pool was overly crowded with children but it is a family resort so guess can't complain. Overall had a good experience

Reviewed June 14, 2019

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9.6
Exceptional
steve from United States
Couple
Premier Ocean View Double Room
Stayed 3 nights in May 2021

Best 5-star hotel in Jeju ”

Lotte has exceptional rooms, service, and amenities at their resort. I would strongly recommend you visit this resort.

Reviewed May 30, 2021

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저희 롯데호텔 제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 고객님께서 만족하실 수 있는 서비스를 제공해 드리는 것이 저희의 본분임에도 불구하고 이렇게 칭찬의 글로 격려해 주시어 호텔리어로서 행복을 느낍니다. 다음 투숙 시에도 가족 같은 서비스로 고객님께 감동을 선물해 드리겠습니다. 소중한 의견에 다시 한 번 감사 드리며, 고객님의 가정에 건강과 행복이 가득하길 기원합니다. 롯데호텔 제주 총지배인

Responded June 03, 2021
Lotte Hotel Jeju
9.6
Exceptional
Carrian from Singapore
Family with teens
Stayed 2 nights in December 2019

Wonderful experience, hotel full with facility”

Kids Enjoy the VR games a lot. Hotel with bowling, arcade games. Great plac

Reviewed December 12, 2019

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저희 롯데호텔제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 저희 호텔의 플레이토피아에 대해 칭찬해 주신 점 감사 드립니다. 말씀하신 대로 플레이토피아는 익사이팅 복합 놀이공간 『챔피언 R』 ,남녀노소 누구나 쉽고 재미있게 즐길 수 있는 패밀리 락 볼링장 『가인』,『VR체험& 아케이드존』으로 구성되어 있어 가족과 함께 소중한 추억을 만드실 수 있습니다. 다음 투숙 시에도 가족 같은 서비스로 고객님께 감동을 선물해 드리겠습니다. 소중한 의견에 다시 한 번 감사 드리며, 고객님의 가정에 건강과 행복이 가득하길 기원합니다. -롯데호텔제주 총지배인-

Responded December 12, 2019
Lotte Hotel Jeju
7.6
Very good
Helal from Kuwait
Couple
Deluxe Mountain View Twin Room
Stayed 2 nights in October 2019

Great tesort in Jeju”

Large nice resort with large rooms and nice view of the swimming pool and partial view of the sea. The dinner in the restaurant is a buffet with large vrieties including sea food ( Alaska crabs and lobsters) it cost 73,000 KW= $63Per person which is a bit expensive but worth the money. The hotel is a family style hotel with many children in the swimming pool. The beach is accessible by a long stairs about 10 levels hight. There are no swmming signs on the beach. No one was swimming although the water is not very cold. The gym is median size and good. The resort is near many attractions / the important one is the park with a lovely bridge and 3 waterfalls. There are shuttle bus from airport to hotel and vice Versa. But I did not use the bus because the time is not convenient. The regular bus comes to the hotels door and cost 4500 KD = $4 per person. The trip is about 40 min by bus. There is some restaurants and 7/11 near the hotel.

Reviewed October 25, 2019

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Thank you for staying with us and sharing your experience at Lotte Hotel Jeju We are delighted to hear that you were satisfied with He:on facilities and convenient location of Lotte Hotel Jeju.. I’ll make sure to let them know your comments as we always strive for the best customer experience. We will impress you with our pleasant service on your next visit. Thank you again for your opinion. We wish you all the best. -General Manager Lotte Hotel Jeju-

Responded October 25, 2019
Lotte Hotel Jeju
8.0
Excellent
Woei from Malaysia
Family with teens
Hello Kitty Room - Non-Smoking
Stayed 2 nights in September 2019

Great stay”

Tried 2 rooms - the standard deluxe as well as the Hello Kitty room. Rooms were clean and spacious. Private access to the beach.

Reviewed November 07, 2019

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저희 롯데호텔제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다.머무시는 동안 편안한 시간을 보내셨다고 말씀하시니 저희가 오히려 보람과 기쁨을 느낍니다.고객님께서 언급해 주신 대로 저희 롯데호텔제주에서는 국내 유일의 '헬로키티 캐릭터 룸'을 만나보실 수 있습니다.또한 중문 색달 해수욕장과 이어진 아름다운 해변 산책로를 보유하고 있어 눈부신 제주 바다를 감상하실 수 있습니다.고객님께 더욱 기억에 남는 경험을 선사할 기회가 또 다시 있기를 학수고대합니다. 소중한 의견에 다시 한 번 감사 드리며, 고객님의 가정에 건강과 행복이 가득하길 기원합니다. -롯데호텔제주 총지배인-

Responded November 08, 2019
Lotte Hotel Jeju
8.0
Excellent
Gal from United Kingdom
Couple
Deluxe Mountain View Twin Room
Stayed 3 nights in October 2019

Great hotel and resort”

Great for families and resort. Not recommended if you want to go into town

Reviewed October 28, 2019

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Thank you for staying with us and sharing your experience at Lotte Hotel Jeju. Thank you for your kind compliments on our staff and service. I’ll make sure to let them know your comments as we always strive for the best customer experience. The detailed review you have left would be of great help to other guests planning to visit our hotel. We will impress you with our pleasant service on your next visit. Thank you again for your opinion. We wish you all the best. Thank you again for your opinion. We wish you all the best. -General Manager Lotte Hotel Jeju-

Responded October 29, 2019
Lotte Hotel Jeju
7.2
Very good
Ching from Hong Kong SAR, China
Family with young children
Stayed 3 nights in August 2018

Not bad but it can be better”

The garden / podium area is beautifully organized and planted. Room is spacious and clean. Korean set menu breakfast is the best among all 3 choices. the international buffet breakfast inside the italian restaurant was too crowded. the japanese buffet breakfast - food quality is really so so. Swimming pool was too crowded during my stay in August. the stairs down to the beach is really long to climb. Food selection at windmill lounge is limited, only soft drinks, juice and beer, no red or white wine which is very disappointing.

Reviewed March 14, 2019

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7.6
Very good
PO from Hong Kong SAR, China
Family with teens
Hello Kitty Room - Non-Smoking
Stayed 2 nights in August 2019

Resort for relaxation”

Good service. Well-trained staff spoke English. Lot of facilities for all walk of life. But, the carpet is very dirty, especially the corridor of 4 th floor, full of grey n dark stains.

Reviewed August 12, 2019

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9.7
Exceptional
Chin from Malaysia
Family with teens
Stayed 2 nights in March 2012

Great 5 star hotel like palace & excellent staff”

near some travel spot like teddy bear museum, hotel just beside the sea

We love Lotte Jeju. Great hotel and friendly staff. Staff can speak mandarin very well although he is Korean. I booked a deluxe lake view room for 4 person from agoda. I'm felt not enough for my family so I request upgrade the room to family room. And i know if we want to upgrade it need to pay. The staff is very kindly, she help us upgrade it free of charge. I'm very surprising, the room is big, it is one single bed and one double bed room, suitable for 3 person, but their single bed already can sleep 2 person. We can see the volcano show from our room. In the hotel, it got casino, duty free shopping, kids center,indoor & outdoor swimming pool and many other. If you are family trip, got the kids, they have hello kitty room, very cute. If you just want relax your mind in Jeju, i think Lotte Jeju is a good choice. They have a night volcano show buffet, a little bit expensive, the food are fair and not many choice such as seafood.

Reviewed April 02, 2012

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9.3
Exceptional
Tianyi from United States
Group
Deluxe Mountain View Twin Room
Stayed 1 night in September 2012

Palatial Hotel with Great View”

good amenities, comfortable beds, beautiful lobby

My girlfriends and I stayed at the Lotte Jeju Hotel for a "girls weekend" in Jeju and had an absolutely lovely time. Our room had super comfortable beds, a great view, and was within walking distance to a beach where there was a private beach lounge. The only downsides I can think of is that there isn't much to do around the hotel aside from a few (very delicious) restaurants and the beach. If you're looking for a happening bar scene, this isn't the right place to go. However, if you're just looking for a relaxing time in a luxurious hotel, the Lotte Jeju Hotel is perfect!

Reviewed September 06, 2012

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9.0
Exceptional
JIM from Malaysia
Couple
Deluxe Mountain View Twin Room
Stayed 1 night in October 2011

Luxurious hotel in beautiful location”

Great location, comfortable room

We arrived in Jungmun and was greeted by the huge complex that was the Lotte Jeju and had high expectations straight away, and the interior and the room did not disappoint at all. We were given a free upgrade to an enormous suite that came with a spacious balcony (albeit facing the car park). The suite was luxurious and well-maintained, and the bathroom was so huge that you needed a good 7 or 8 steps to reach the WC from the twin vanity. The pool area was huge with windmills, zodiac sculptures and a nightly volcano fountain show, all seemed a bit tacky, but not overly so. The location was fantastic being in the center of Jungmun with the teddy bear museum, Ripley's, restaurants and a private beach just stone's throw away.

Reviewed March 06, 2012

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9.3
Exceptional
Rosilah from Singapore
Group
Deluxe Mountain View Twin Room
Stayed 4 nights in February 2012

Fabulous hotel ”

Location, lovely rooms, helpful & attentive staff

had a great stay at lotte jeju hotel. its a truly fabulous hotel. took the airport limo bus (#600) from jeju airport (per person) to hotel. approx 50mins. my mum & i were attended promptly on arrival. quick check-in,lovely big room(nice decor)& helpful concierge staff. convenience store (711) is less than 05mins walk. there's a dunkin doughnut & a restaurant (cant remember whether its chinese or korean- sorry)nearby. had our meals at an italian restaurant at the hotel. expensive but it was good & the staff were attentive. duty free shop is located on the 6th floor & if you are an lv fan, there's a boutique on the ground floor. you can get a tax refund from your purchase. will definitely return to this hotel

Reviewed March 13, 2012

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9.3
Exceptional
Gabrielle from United Kingdom
Couple
Deluxe Mountain View Twin Room
Stayed 3 nights in April 2013

Lovely hotel with hot swimming pool”

pool, gardens, friendly staff

We stayed here for 3 nights around Easter time, and were really pleased with the hotel. The hotel design is very over the top, but, its a bit like Vegas, tacky but done well. The rooms are comfortable, luxurious and clean, but not the best we have seen for a 5 star resort. The hotel is huge and the gardens are beautiful. The swimming pool (over 30 degrees) and 3 Jacuzzis (almost 40 degrees) were amazing, was so nice to swim up until midnight in the lit pool when the weather was so cold and rainy outside. The sauna by the pool was fantastic too, and they lend you fluffy bathrobes to dash between the changing rooms and pool area, everything was very well thought out. We spent most days out exploring Jeju island, then evenings relaxing in the hotel and in the pool. The food in the Korean restaurant was lovely, we went for the tasting menu and there was so much food, all cooked to perfection, lovely local ingredients and flavours, really enjoyable. Great having the bakery in the lobby, nice to be able to take snacks for a day trip. The staff were friendly and helpful and all trained very well. But we had one negative experience. We asked the hotel to book us an English driver for the day, and the driver was appalling. He drove erratically, had no seat belts in the car,y and his English was so poor that we felt ripped off paying more for an 'English' guide! He asked us to pay for his lunch (even though it was supposed to be included in the day rate). Then drove slowly and swerved all over the place, meaning we had to pay an extra hour to cover the sights that we had planned. We were surprised that the hotel recommended this driver. At the end of the day, we mentioned to the hotel, and they dismissed it so we went to talk to concierge who apologised. We were not after an apology, but really wanted them to remove this driver from their list so that other guests do not have the same negative experience.

Reviewed May 14, 2013

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8.0
Excellent
CASSANDRA from Malaysia
Couple
Hello Kitty Room - Non-Smoking
Stayed 1 night in May 2018

KITTY LADIES ROOM”

Thank you for the effort! There is several misunderstanding: I called several times and email to Lotte Jeju regarding enquiry about Hello Kitty Room, unfortunately such 5 stars hotel didn't have reply service. Lotte Jeju didn't reply any email and call back at all. But once we communicated in person. , Lotte Jeju making their best effort to do some recovery. Thank you! Hello Kitty Ladies Room really so adorably cute! But a bit pricey,. The room are big. 3-4 girls shouldn't be a problem of space. The hotel full of facilities. English and Mandarin speaking staffs are plenty. Communication wouldn't be a problem. Restaurants, amenities shops, Lotte Duty Free, Teddy Bear Museum, Ripley Museum ... are just walking distances. But to town will be a 45 minutes journey. Just like back to airport. Beware! Always checking the cab in Jeju are they on their meter. And counter check with hotel concierge staff how much the cab fares. Cause cab driver don't speak English at all.

Reviewed June 06, 2018

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9.3
Exceptional
Cheree from United States
Couple
Deluxe Mountain View Twin Room
Stayed 1 night in September 2011

Beautiful hotel on the ocean with private beach”

High end luxuary hotel with nice facilitieis

The Lotte is probably one of the nicer hotels on Jeju Island and it has its own beach. The swimming pool is a beautiful design and the hotel facilities are top notch. The only con is that the hotel "nickel and dimes" you for everything, so expect to pay a lot for food and other services. However, you want a nice relaxing hotel and are not too worried about the extra expenses then the Lotte is a nice hotel.

Reviewed September 08, 2011

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