Travelling to United Kingdom? Read all updated requirements before you book.
Macdonald Burlington Hotel
Macdonald Burlington Hotel
Macdonald Burlington Hotel
Macdonald Burlington Hotel
Macdonald Burlington Hotel
Macdonald Burlington Hotel
Macdonald Burlington Hotel

Removed from saved list

8.3

Excellent

135 reviews

135 reviews

Breakfast7
Housekeeping3
Food & Dining1
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Birmingham Law Society

90 m

Fitness4less

120 m

Corporation Street

140 m

Grand Central

140 m

Old Joint Stock

220 m

Popular landmarks
Birmingham New Street Railway Station

140 m

Birmingham Museum & Art Gallery

410 m

Birmingham Hippodrome

530 m

Birmingham Back to Backs

550 m

Library of Birmingham

670 m

Closest landmarks
Lower Temple Street

70 m

Temple Street near New St

80 m

New Street outside Lloyds

100 m

Moor Street Link A

110 m

Anarchy 45

130 m

Macdonald Burlington Hotel

126 New Street, Birmingham City Center, Birmingham, United Kingdom, B2 4JQ - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. It's centrally located in Birmingham City Center only 140 m from public transport, so that you'll have easy access to local areas. Don't leave before paying a visit to the famous Cadbury World. This 4-star property features restaurant to make your stay more indulgent and memorable.

Show more

Highlights

Located in heart of Birmingham

Front desk [24-hour]

150 meters to public transportation

Inside city center

150 meters to Birmingham New Street Railway Station

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Pets allowed

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Restaurants

Room service [24-hour]

This property is in high demand!

4 travelers have booked today.

Value for money7.7
Location rating9.4
Nearest airportBirmingham Airport (BHX)
Distance to airport11.6 km

Rooms available at Macdonald Burlington Hotel

Excellent
Room comfort & quality

8.2

Deluxe Suite
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Suite
...
  • Room size: 37 m²/398 ft²
  • Street view
  • 1 double bed
Enter dates to see prices
Super Deluxe Double
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 1 single bed
Enter dates to see prices
Standard Double
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 1 double bed
Enter dates to see prices
Deluxe Double
...
  • Room size: 37 m²/398 ft²
  • Street view
  • 1 double bed
Enter dates to see prices
Standard Twin
...
  • Room size: 29 m²/312 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Standard Single
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Classic Room
...
  • Room size: 23 m²/248 ft²
  • Shower
Enter dates to see prices
Classic Single Room
...
  • Room size: 19 m²/205 ft²
  • Shower
  • 1 single bed
Enter dates to see prices
Executive King Bed Room
...
  • Room size: 28 m²/301 ft²
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Macdonald Burlington Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Macdonald Burlington Hotel?

For those who wish to drive their own cars, Macdonald Burlington Hotel has a car park that's close to the hotel. Parking is available for an additional charge. If you're looking for an easy way to get around Birmingham with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Macdonald Burlington Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Macdonald Burlington Hotel. Adults can enjoy breakfast offered with an additional charge of 12 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Macdonald Burlington Hotel?

Macdonald Burlington Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at Macdonald Burlington Hotel?

Macdonald Burlington Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Macdonald Burlington Hotel?

The closest train, metro, or bus station to Macdonald Burlington Hotel is Birmingham New Street Railway Station, 140 m away.

What restaurants are nearby Macdonald Burlington Hotel?

Restaurants including MyLahore, Marco Pierre White Steakhouse Bar & Grill and Figure of Eight are popular in Macdonald Burlington Hotel’s neighborhood which is known as Birmingham City Center.

What popular shopping places are close to Macdonald Burlington Hotel?

Shopping options in Macdonald Burlington Hotel’s Birmingham City Center neighborhood include Bullring & Grand Central Birmingham, Grand Central and The Mailbox.

What are popular attractions near Macdonald Burlington Hotel?

Macdonald Burlington Hotel’s location in the Birmingham City Center neighborhood makes it close to famous attractions including National SEA LIFE Centre Birmingham, Birmingham Museum & Art Gallery and Birmingham Back to Backs.

What popular natural sightseeing spots are close to Macdonald Burlington Hotel?

Macdonald Burlington Hotel’s nearby natural sights include City Centre Gardens and Redpoint Climbing Centre located in the same Birmingham City Center area.

Show more questions
See map

Explore the neighborhood

What people love about Macdonald Burlington Hotel

  • 9.6

    Exceptional
    Spaciousness

    "Very comfortable beds and spacious rooms."

    Evi

    |

    November 20, 2022

  • 9.6

    Exceptional
    Spaciousness

    "Lovely big twin room."

    KELLY

    |

    November 18, 2022

  • 9.6

    Exceptional

    "Well priced and central."

    Dereck

    |

    November 2, 2022

Overall rating:

8.3

Excellent
135 reviews
Cleanliness
8.4
Facilities
7.6
Location
9.4
Read all reviews >
What travelers say they love:
Bed is comfy and very spacious.
Zoe from United Kingdom
Couple
More about Macdonald Burlington Hotel

More about Macdonald Burlington Hotel

Macdonald Burlington Hotel

For travelers who want to take in the sights and sounds of Birmingham, Macdonald Burlington Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that Birmingham has to offer. Are you seeking the true Birmingham? Experiencing the best of the city's culture is easy with a stay at Macdonald Burlington Hotel, located merely 5.9 km from Cadbury World. Did you know? Birmingham New Street Railway Station is just 140 m away, putting you incredibly close to one of the city's transportation systems.
All offerings provided by Macdonald Burlington Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Birmingham is made even more convenient with the taxi services available at the hotel. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Macdonald Burlington Hotel.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Macdonald Burlington Hotel. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker and bottled water are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Macdonald Burlington Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
At Macdonald Burlington Hotel you can even have groceries delivered to your room with their convenient service.
A day in will be as fun as a day out with ranges of recreational activities offered at Macdonald Burlington Hotel. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Macdonald Burlington Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
At Macdonald Burlington Hotel you can even have groceries delivered to your room with their convenient service.
A day in will be as fun as a day out with ranges of recreational activities offered at Macdonald Burlington Hotel. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.

Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Breakfast

8 mentions

Food & Dining

1 mention

Internet

1 mention

Car Park

1 mention

Languages spoken

  • English
  • Czech
  • French
  • German
  • Italian
  • Lithuanian
  • Romanian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Grocery delivery
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Taxi service

Available in all rooms

  • Air conditioning
  • Bathtub
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mirror
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Continental
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site

Scottish Steak Club

  • Cuisine: British, Scottish
  • Menu: Buffet
Location
126 New Street, Birmingham City Center, Birmingham, United Kingdom, B2 4JQ
Exceptional
Location

9.4

Airports

  • Birmingham Airport (BHX)
    11.6 km
  • Coventry Airport (CVT)
    30.8 km

Public transportation

  • Birmingham New Street Railway Station
    140 m
  • Birmingham Snow Hill Railway Station
    420 m

Hospital or clinic

  • The Dendist in Town
    380 m

Shopping

  • Bullring & Grand Central Birmingham
    330 m

Convenience store

  • Sainsbury's Local
    1.0 km

Cash withdrawal

  • ATM
    30 m
What's nearby

Popular landmarks

  • Birmingham New Street Railway Station
    140 m
  • Birmingham Museum & Art Gallery
    410 m
  • Birmingham Hippodrome
    530 m
  • Birmingham Back to Backs
    550 m
  • Library of Birmingham
    670 m
  • Symphony Hall
    780 m
  • Thinktank Birmingham Science Museum
    910 m
  • National SEA LIFE Centre Birmingham
    970 m
  • Cadbury World
    6.0 km
  • National Exhibition Centre
    12.3 km

Nearby landmarks

  • Lower Temple Street
    70 m
  • Temple Street near New St
    80 m
  • Birmingham Law Society
    90 m
  • New Street outside Lloyds
    100 m
  • Moor Street Link A
    110 m
  • Fitness4less
    120 m
  • Anarchy 45
    130 m
  • Colonade Carpark
    130 m
  • EasyGym
    140 m
  • Corporation Street
    140 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking for 7 or more rooms, different policies and additional supplements may apply.
  • The credit/debit card used to book any pre-paid rate must be presented to reception on arrival at the hotel.
  • Property remains open during lockdown for key workers and essential business trips only.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00
  • Reception open until00:00

Extras

  • Breakfast charge (unless included in room price)12 GBP
  • Daily Internet/Wi-Fi fee0 GBP

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of restaurants1
  • Number of rooms 112
  • Room voltage240
  • Year property opened1872
Property announcements

Please note that the hotel does not accept any cash payments.

The Grand Central car park on Hill Street, with postcode B5 4DQ, is £9.50 per 24 hours per entry and is less than a minute walk from the hotel through Grand Central. The car park is ticketless, please drive into the car park and upon returning to your car to leave, please pay at any of the payment terminals (levels 1, 2, 4). You will be required to enter your vehicle registration and the machine will advise you on your balance, at this stage please enter the promotional code “PKBURL” and the daily rate will be amended. Simply pay, return to your vehicle and leave the car park. This car park is open 24/7 (via hill street) and during Grand Central opening hours via the train station (05:15-23:00 Monday to Saturday, 07:30-23:00 on Sunday) and has a height restriction of 1.95m. The B4 Car park with postcode B4 6DG is a short 9-minute walk from the hotel. Guests will receive 55% off the standard published tariff (After discount: £14.40 for 24 hours / £13.50 for 12 hours). Please speak with our reception team prior to departure and they will validate your parking. This car park is open 24/7 and has a height restriction of 2.2 meters. Payment is made directly at the car park

Reviews of Macdonald Burlington Hotel from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.4
Facilities7.6
Location9.4
Room comfort and quality8.2
Service8.7
Value for money7.7
High score for Birmingham
Rating
9+ Exceptional (31)
8-9 Excellent (19)
7-8 Very Good (14)
6-7 Good (4)
<6 Below Expectation (12)
Time of the year
Mar - May (18)
Jun - Aug (15)
Sep - Nov (25)
Dec - Feb (22)
All guests (135)
All room types
All languages

Show reviews that mention 

Showing 80 verified guest comments
1234
10.0
Exceptional
Michael from United Kingdom
Solo traveler
Standard Double
Stayed 1 night in May 2022

Great hotel”

Stopped here a couple of times now and it's an excellent hotel, no complaints only that the floor boards in the room creaked! Not a big issue, breakfast is spot on and the location is brilliant, top marks!

Reviewed May 08, 2022

See room deals

9.2
Exceptional
Angela from United Kingdom
Solo traveler
Standard Twin
Stayed 1 night in February 2020

Great place to rest and relax in the city centre”

Very pleasant check in, great food in the main restaurant for both supper and breakfast. Everyone very polite and efficient. Restaurant manager a little over-zealous and felt ticked off for not booking a table for supper, even though the restaurant was not busy. I’m afraid it didn’t occur to me, for a Wednesday evening......😁

Reviewed February 20, 2020

See room deals

9.6
Exceptional
Tracy
Solo traveler
Standard Twin
Stayed 2 nights in September 2019

Great stay”

The hotel was beautiful and the room was great as well.

Reviewed September 26, 2019

See room deals

9.6
Exceptional
Nicholas from United Kingdom
Couple
Standard Double
Stayed 1 night in February 2020

Exceptional”

Great hotel, with fantastic breakfast!

Reviewed March 02, 2020

See room deals

9.2
Exceptional
Naeem from Pakistan
Solo traveler
Room Assigned on Arrival
Stayed 3 nights in June 2019

Restuarants Shopping malls Taxi and Trains very close”

Good friendly staff

Reviewed July 04, 2019

See room deals

8.8
Excellent
Zoe from United Kingdom
Couple
Stayed 1 night in April 2019

Excellent location - right in the centre, close to the train station ”

Quick check in and staff very helpful and friendly. Bed is comfy and very spacious.

Reviewed April 07, 2019

See room deals

7.6
Very good
Kulvinder from United Kingdom
Couple
Deluxe Double
Stayed 1 night in February 2019

Overall the stay was good.. as the main reason is the proximity of the hotel to the bars/ shops ”

Unfortunately the only thing that was up standards was the king size bed.. the mattress was so soft it really hurt my all night resulting in not being able to sleep. I continued to suffer from bad back all day.. (had to take pain killers) The hotel itself was good.. all the staff were friendly/ restaurant staff for breakfast were very attentive. However breakfast itself wasn’t good.. a lot of the juices had finished not refilled, we ordered 1 full English breakfast my boyfriend wasn’t impressed with portion size.. of the food given. I went for veggie full breakfast which was ok.. again portions were small of 1 sausage/I egg/ tiny harsh brown/ mushroom under cooked.. But I would return again but wouldn’t stay for breakfast and request a double bed in future in hope the mattress is of better standard.

Reviewed February 18, 2019

See room deals

7.6
Very good
Terence from United Kingdom
Couple
Standard Double
Stayed 2 nights in March 2019

Professional and close to all amenities ”

Hotel was excellently place near train station and city centre. Staff were friendly and helpful and the rooms clean and large. The breakfast area, bar and restaurant were bright and well stocked.

Reviewed March 07, 2019

See room deals

7.6
Very good
alan from Malaysia
Couple
Standard Double
Stayed 1 night in January 2022

Great location but ???”

When we booked we specifically requested a quiet room as we had an early flight next morning . On arrival told check in had been altered to 3.00 rather than 2.00 as advertised . Realised throughout the night our allocated ‘quiet’ room was directly over a late night club/ bar ..so very little sleep ….not happy customers and will stick to Premier Inn ..at least they read your requests and half the price.

Reviewed February 03, 2022

See room deals

8.0
Excellent
Siegbert from United Kingdom
Couple
Standard Double
Stayed 1 night in June 2021

Central location ”

Welcoming staff, generously proportioned room and good breakfast

Reviewed June 20, 2021

See room deals

6.4
Good
Martha from United Kingdom
Family with young children
Deluxe Suite
Stayed 1 night in May 2022

A very welcoming hotel next to the train station”

We enjoyed enormously our stay at the Burlington Hotel. Overall very quiet and welcoming.

Reviewed May 06, 2022

See room deals

5.6
Emmi from United Kingdom
Couple
Deluxe Double
Stayed 1 night in February 2020

Freezing room disgusting breakfast and blocked bath ”

I paid for the issac Horton suite and it was freezing I had to gi and get a heater from reception which did not help, the bath became blocked after 1 shower and green water cane out of it . The breakfast was disgusting stale bread and undercooked pink meat when I specifically asked for it to be well done because I cannt eat rare meat due to medical reasons . I was told the manager would email me but she hasn't this isnt acceptable

Reviewed February 19, 2020

See room deals

9.0
Exceptional
Romy from Indonesia
Couple
Stayed 3 nights in November 2009

memorable and pleasant stay at birmingham”

superb location at the middle of the birmingham centre, good service and friendly staff, huge bath room. Room amenities is fine and more than sufficient.
the bath room is very cold and towel heater is only working at the early morning. It is freezing in the bath room. Bedroom is small and no luggage space available.

Our second stay at MacDonald UK is impressive and very enjoyable. This is my first stay at MacDonald Burlington Birmingham, Great Hotel! Unique! Overall service is very pleasant, English breakfast is excellent. This hotel is very suitable to traveller not only business and also for pleasure. It is only 10 minutes walk from new street rail station. It is also is easy to find the hotel from the fascinating city center of Birmingham. More surprises are all city attractions are nearby and in walking distance.

Reviewed December 16, 2009

See room deals

10.0
Exceptional
Gloria from United Kingdom
Couple
Stayed 2 nights in December 2012

Fantastic hotel at a great location”

Excellent quality of romm and great staff

We had always fancied staying in the MacDonald Burlington, but for one reason or another had never actually booked it. After an absolutely fantastic stay in a very high standard room, we only wish we had booked it sooner! Will definitely look to book it again for our next trip to Birmingham.

Reviewed January 07, 2013

See room deals

8.0
Excellent
Cordula from Germany
Solo traveler
Stayed 1 night in September 2011

Macdonald Burlington Hotel”

location! location! location! and a great concierge

A nice place to stay, with Birmingham city centre at its doorstep. With the Macdonald Burlington Hotel you are just in the middle of everything (shopping, sights, nightlife, local and national transport); the breakfast could have been a bit more organised though (the room was too small for all guests and it took quite a while until we were seated and served)

Reviewed September 14, 2011

See room deals

10.0
Exceptional
Diane from United Kingdom
Couple
Deluxe Suite
Stayed 1 night in April 2017

Efficient and Welcoming Staff”

The room was as described on the website...ample size, comfortable and clean with a touch of luxury. The staff worked seamlessly behind the scenes to make our stay one to remember. The service was a bit slow at breakfast but eggs and porridge were cooked to perfection we had to ask twice for marmalade as this was not among the preserves on the table and ..oh dear the tea..why was it grey.. it certainly wasn't Earl! Shame as we had been spoilt with Twinings Breakfast tea in the room. Overall though we had a very pleasant stay and would recomment this hotel ; especially as it is in the heart of the city and so close to Birmingham New Street rail station.

Reviewed May 05, 2017

See room deals

10.0
Exceptional
Susanna from United Kingdom
Solo traveler
Stayed 1 night in August 2012

Excellent Location, ”

Location, service and rooms

Excellent location and stunning hotel for the price. The staff were extremly friendly and helpfull. Really good wifi throughout the hotel. very nice clean room. The hotel is a great loaction for being smack bang in the centre of Birmingham. The hotel was extremly good value for money. Excellent breakfast.

Reviewed October 08, 2012

See room deals

8.4
Excellent
Colin from United Kingdom
Couple
Deluxe Double
Stayed 4 nights in January 2016

Ideal Spot”

Lovely hotel right in the centre of Birmingham. Rooms were spacious and clean. Beautifully decorated. On our first night we were on the third floor and were woken at 7am by continual footsteps above. Turned out there were offices above us . We were then moved to floor 5 . The room was even more spacious and apart from a little bit of street noise which is to be expected in the city centre, it was perfect. Staff were friendly and helpful especially on reception. We got a good deal through Agoda and would definitely stay here again if we got similar.

Reviewed February 02, 2016

See room deals

8.4
Excellent
David from United Kingdom
Couple
Deluxe Suite
Stayed 3 nights in July 2016

Nice hotel but didn't live up to expectations.”

growing up in Birmingham, this hotel is a local institution and regarded as very 'posh'. It has many merits-a lovely building, well maintained and right in the heart of the city (literally next to the station). Although the staff were wonderful on one day-polite, helpful and friendly-when we arrived the staff member who checked us in was quite artificial in conversation, very abrupt and ignored us for the next day as we walked past the desk. One night all the fire alarms went off-we followed the evacuation route to a back alley! No one from the hotel checked we were OK and there was much confusion -we were sent back in with alarms still ringing, then evacuated a second time…the staff seemed ill prepared for an emergency and did not clearly communicate what was happening. Not very nice at 1 am! Didn't eat at the hotel as veggie options were unimaginative. We would not stay here again for the money charged but if you don't have dietary restrictions and want to be in a lovely building in the heart of town, it is still a fair option.

Reviewed August 08, 2016

See room deals

10.0
Exceptional
Chris from United States
Couple
Standard Single
Stayed 1 night in December 2014

Modern, but historical”

the location to the train station, friendly staff members, decor

Amazing place right in the heart of Birmingham. Upgrade to a suite if you can, they are magnificently decorated and very spacious. Breakfast was delicious and filling, but the £17.50 a person fixed priced menu is a bit expensive compared to the little local cafes a few minutes away. Overall, a top notch hotel

Reviewed December 30, 2014

See room deals

1234
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss