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Malmaison Newcastle
Malmaison Newcastle
Malmaison Newcastle
Malmaison Newcastle
Malmaison Newcastle
Malmaison Newcastle
Malmaison Newcastle

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8.7

Excellent

3,423 reviews

3,423 reviews

See map

9.3

Exceptional

Location rating score

Exceptional location
Parking
Available
Nearby landmarks
London Bridge Experience & London Tombs 260 m
Foundation 260 m
Manors Train Station 390 m
Laing Art Gallery 430 m
Tyne Bridges 480 m
Guildhall 530 m
Crown Posada 550 m
World Headquarters 550 m
Bessie Surtee's House 590 m
Aldermans Fenwicks House 630 m

Malmaison Newcastle

104 Quayside, Newcastle Upon Tyne, Quayside, Newcastle upon Tyne, United Kingdom, NE1 3DX - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Quayside part of Newcastle upon Tyne, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Newcastle Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

390 meters to public transportation

Front desk [24-hour]

Free Wi-Fi in all rooms!

Sauna

Air conditioning

Facilities

Front desk [24-hour]

Pets allowed

Car park

Free Wi-Fi in all rooms!

Spa

Fitness center

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Newcastle upon Tyne every 34 minutes on Agoda.com
Value for money8.2
Location rating9.3

Rooms available at Malmaison Newcastle

Very good
Room comfort & quality

7.8

Standard Twin Room
...
  • Room size: 18 m²/194 ft²
  • Street view
  • 2 single beds
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Suite
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 king bed
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Standard Double Room
...
  • Room size: 18 m²/194 ft²
  • Street view
  • 1 queen bed
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Club Deluxe River View
...
  • Room size: 25 m²/269 ft²
  • River view
  • 1 queen bed
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Bridge View Room
...
  • Room size: 18 m²/194 ft²
  • Outdoor view
  • 1 queen bed
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River View Double Room
...
  • Room size: 18 m²/194 ft²
  • River view
  • 1 double bed
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Junior Suite
...
  • Room size: 26 m²/280 ft²
  • Shower and bathtub
  • 1 double bed
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Superior Double River View Room
...
  • Room size: 25 m²/269 ft²
  • River view
  • 1 king bed
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Club Deluxe
...
  • Room size: 20 m²/215 ft²
  • Shower and bathtub
  • 1 king bed
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Signature Suite
...
  • Room size: 44 m²/474 ft²
  • Shower and bathtub
  • 1 queen bed
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Frequently asked questions

What time is check-in and check-out at Malmaison Newcastle?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Malmaison Newcastle?

For those who wish to drive their own cars, Malmaison Newcastle has a car park on site, as well as additional parking nearby if the first car park is full. If you're looking for an easy way to get around Newcastle upon Tyne with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Malmaison Newcastle?

Start your mornings right, with the continental and buffet breakfast options offered at Malmaison Newcastle. There's an additional charge of 18 GBP for adults and 9 GBP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Malmaison Newcastle?

Malmaison Newcastle features an on-site restaurant for your dining convenience.

What is the smoking policy at Malmaison Newcastle?

Malmaison Newcastle does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Malmaison Newcastle?

Malmaison Newcastle is located in Quayside, famous for good restaurants such as Big Mussel and TGI Friday's - Gateshead.

What are popular attractions near Malmaison Newcastle?

Guests at Malmaison Newcastle can easily visit London Bridge Experience & London Tombs, Tyne Bridges and Bessie Surtee's House located in the Quayside area.

What popular natural sightseeing spots are close to Malmaison Newcastle?

Malmaison Newcastle is located in the Quayside area, which is famous for natural sightseeing destinations such as Riverside Sculpture Park.

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Explore the neighborhood

What people love about Malmaison Newcastle

  • 9.6

    Exceptional
    Staff 

    "I was so impressed with staff in all departments across the hotel."

    Harry

    |

    October 2, 2022

  • 10

    Exceptional
    Staff 

    "Really love this hotel, staff lovely, restaurant was fab, and the cocktails."

    Emma

    |

    January 3, 2022

  • 10

    Exceptional

    "We had a very comfortable stay."

    Michael

    |

    October 14, 2019

Property ranking|Compared to 337 Newcastle upon Tyne properties
See all rankings
Location score
9.3/10
Room comfort score
7.8/10
Service score
8.8/10
Cleanliness score
8.7/10
Better than
97
%
of Newcastle upon Tyne properties
Better than
97
%
of Newcastle upon Tyne properties
Better than
96
%
of Newcastle upon Tyne properties
Better than
95
%
of Newcastle upon Tyne properties
Overall rating:

8.7

Excellent
3,423 reviews
Cleanliness
8.7
Facilities
8.3
Location
9.3
Read all reviews >
More about Malmaison Newcastle

More about Malmaison Newcastle

Malmaison Newcastle

Wake up to a magical day and enjoy all that Newcastle upon Tyne offers with a stay at Malmaison Newcastle. Stay flexible with your holiday planning when you're in Newcastle upon Tyne at Malmaison Newcastle, just 10.1 km from Newcastle Airport.
Malmaison Newcastle provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi services to help you find what you want in Newcastle upon Tyne. Parking is always available, provided by the hotel for their driving guests.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include express check-in or check-out and luggage storage. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a coffee or tea maker and mini bar in some rooms.
Malmaison Newcastle also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Malmaison Newcastle offers wonderful recreational facilities for guests to enjoy. Pamper and indulge yourself with a visit to the massage, spa and sauna. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.


Reasons to stay here

This hotel's food and dining score higher than 97% of accommodations in the city.
This hotel scores higher than 97% of accommodations in the city for its location.
Room comfort is said to be outstanding here, scoring higher than 96% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Breakfast

8 mentions

View

5 mentions

Food & Dining

3 mentions

Housekeeping

2 mentions

Languages spoken

  • English
  • Polish

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Massage
  • Sauna
  • Spa

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Kids meal

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [nearby]
  • Car park [on-site]
  • Taxi service

Available in all rooms

  • Air conditioning
  • Bathtub
  • Desk
  • Free bottled water
  • Mini bar
  • Satellite/cable channels
  • Shower
  • Telephone
Food and dining
Breakfast options
  • Continental
  • Vegetarian
  • Vegan
  • Gluten-free
Restaurants on site

Chez Mal

  • Cuisine: European
  • Menu: Buffet
Location
104 Quayside, Newcastle Upon Tyne, Quayside, Newcastle upon Tyne, United Kingdom, NE1 3DX
Exceptional
Location

9.3

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • An additional charge will be applied if the number of guests at check-in is more than the number of persons in the booking.
  • Breakfast offers include continental breakfast, full English breakfast is available for an additional charge.
  • Any type of extra bed or child's cot/crib is available upon request and needs to be confirmed by the management.

    Supplements are not calculated automatically in the total costs and will have to be paid for separately upon check-in/check-out.
  • Parking is available at an additional charge. The maximum height of vehicles going into the parking lot is 2.19 meters. Guests are required to contact the property after receiving the booking confirmation.
  • Dog are allowed in designated guest rooms for a charge of £20 per night. Please notify the hotel in advance.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Extras

  • Breakfast charge (unless included in room price)18 GBP
  • Daily Internet/Wi-Fi fee0 GBP

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of restaurants1
  • Number of rooms 122
  • Room voltage240

Parking

  • Daily parking fee10 GBP

Reviews of Malmaison Newcastle from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.7
Facilities8.3
Location9.3
Room comfort and quality7.8
Service8.8
Value for money8.2
High score for Newcastle upon Tyne
Rating
9+ Exceptional (35)
8-9 Excellent (14)
7-8 Very Good (6)
6-7 Good (3)
<6 Below Expectation (7)
Time of the year
Mar - May (16)
Jun - Aug (25)
Sep - Nov (14)
Dec - Feb (10)
All guests (132)
All room types
All languages

Show reviews that mention 

Showing 65 verified guest comments
1234
10.0
Exceptional
alicia from United Kingdom
Solo traveler
Standard Double Room
Stayed 2 nights in September 2018

Another great time”

I've stayed here several times now and Malmaison in Newcastle never fails to provide excellent facilities: fabulously comfortable bed, lovely bathroom, everything spotless, great food & really helpful staff.

Reviewed September 30, 2018

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10.0
Exceptional
Anthony from United Kingdom
Family with teens
Standard Double Room
Stayed 1 night in November 2016

Lovely hotel, great location. ”

Had a lovely weekend and stay in the malmaison in Newcastle. The room was a fantastic size and the bed one of the most comfortable hotel bed's we have ever slept in. Will definitely return.

Reviewed November 21, 2016

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9.6
Exceptional
alicia from United Kingdom
Solo traveler
Standard Double Room
Stayed 3 nights in June 2016

Weekend Break”

Malmaison Newcastle is ideally placed with views of the river (if you're lucky) and opposite The Baltic. It is spotlessly clean and the bed was incredibly comfortable.

Reviewed June 14, 2016

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10.0
Exceptional
Nick from United Kingdom
Business traveler
Standard Double Room
Stayed 1 night in July 2016

Excellent for business traveller”

Very impressed with this hotel. The room has everything you can want including an iron and ironing board which is always important for a business traveller. The staff are all typical of Newcastle people, friendly and warm.

Reviewed July 07, 2016

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10.0
Exceptional
Simon from United Kingdom
Couple
Club Deluxe River View
Stayed 4 nights in August 2017

visiting for our silver wedding anniversary the hotel was superb”

The hotel caters for vegetarians and gluten free diets freely supplied them at short notice and all the staff couldn't do enough for you .The rooms were lovely with great views of the Millenium bridge especially which lghts up at night and changes colour .The breakfasts especially your spoilt for choice from fresh fruit and homemade Granola to a full English and again very attentive staff.Ideal location for exploring the city and beyond and for the 3 hour cruise along the Tyne towards the North sea .We even got a complimentary glass of bubbly each when we had dinner and a card from all at the hotel on our special day.Can't praise the hotel high enough and well worth a visit.

Reviewed August 22, 2017

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9.6
Exceptional
Stacey from United Kingdom
Couple
River View Double Room
Stayed 1 night in August 2016

Amazing”

Staff very friendly and made us very welcome it was our wedding anniversary and they made it extra special by treating us to champagne. There was a mix up with breakfast but was rectified and dealt with. The location was amazing and the car park across the road is ideal and good value for money! I love the malmaison company in general, stylish hotel with great vibe.

Reviewed August 26, 2016

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8.7
Excellent
Richard from United Kingdom
Couple
Standard Double Room
Stayed 2 nights in June 2012

Very Friendly staff, great location”

Location

Very, very nice hotel. Great friendly check in staff. Very pleasant. Very good location, close to shopping area and nightlife. Will 100% stay here again when in Newcastle !!

Reviewed August 29, 2012

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10.0
Exceptional
Matthew from United Kingdom
Solo traveler
River View Double Room
Stayed 1 night in July 2017

Perfect”

Stayed here for an anniversary, something I mentioned when booking, and the hotel was kind enough to upgrade us for free to a king size corner room with views of both bridges (Tyne & Millenium). Staff were excellent in every way and the overnight parking was cheap. All that and the best location in the city

Reviewed July 28, 2017

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9.2
Exceptional
alicia from United Kingdom
Solo traveler
River View Double Room
Stayed 2 nights in March 2017

Exceptional”

Another comfortable stay at Malmaison. This time I had a lovely river view, right opposite the Millennium Bridge (and the Piano & Pitcher which meant it was noisy on Saturday night but I didn't mind that). The housekeeping was less assiduous than on previous occasions. I had two wonderful nights' sleep!

Reviewed March 20, 2017

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10.0
Exceptional
Bobby from United Kingdom
Couple
Junior Suite
Stayed 1 night in January 2018

Exceptional”

Malmasion Newcastle could not fault it we stayed in a suite was lovely !!stsff excellent also .

Reviewed January 10, 2018

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10.0
Exceptional
alicia from United Kingdom
Solo traveler
Standard Double Room
Stayed 3 nights in February 2017

Exceptional”

This is the third time I have stayed here. Everything is consistently good, from the exceptionally comfortable beds (with fabulous pillows!) to the brilliant toiletries. The staff are friendly and helpful and the hotel's position on the Quayside is perfect.

Reviewed February 07, 2017

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10.0
Exceptional
Dave from United Kingdom
Couple
Standard Double Room
Stayed 1 night in June 2017

Great Hotel”

Will be staying again next time Im in Newcastle, great hotel

Reviewed September 18, 2017

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8.4
Excellent
Drew from United Kingdom
Solo traveler
Standard Double Room
Stayed 1 night in December 2018

Great location, rooms okay but dull..”

Generally a good hotel with good facilities but I just wasn't feeling the décor of the actual room I have to say. Felt very cold and dull and I struggled to warm it up as the radiators did nothing.. Not the best for a winters night a stone throw from the River Tyne!

Reviewed March 24, 2019

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10.0
Exceptional
Lesley from United Kingdom
Couple
Superior Double River View Room
Stayed 1 night in June 2017

Lovely overnight stay, great location”

Good price from Aoda but we had to pay a surcharge of £2 each for a cooked breakfast even though it said 'beakdast included. according to the hotel the price we paid apparently was for a continental breakfast. This was not made clear on website. However the breakfast was beautiful & would definitely recommend

Reviewed June 23, 2017

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9.3
Exceptional
Lauren from United Kingdom
Couple
Standard Double Room
Stayed 1 night in May 2015

Perfect for couples!”

Decor, comfort, little touches

Our stay at the hotel was brilliant, the staff were friendly, the room was lovely and very comfortable. We loved the little touches like the toiletries etc. my only complaint is that the continental breakfast is expensive for what's on offer!

Reviewed May 28, 2015

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10.0
Exceptional
Wei from Singapore
Couple
Standard Double Room
Stayed 2 nights in October 2017

Room has great decor, clean and full amenities provided.”

The room is very well equipped. Wine glasses, bottle openers all provided for, don't have to specially get from the concierge. Many power points in the room so can charge electronic devices concurrently. Staffs friendly and great attitude. I love the stylish interior design of the room. Makes us felt at home, cosy and warm. Will definitely book with Mal Maison again.

Reviewed October 15, 2017

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7.6
Very good
paul from United Kingdom
Couple
Superior Twin Room
Stayed 1 night in August 2016

Very good hotel try to charge us for drinks we never had”

Great hotel rooms large no hair dyer in room or robes Try charge for services we never had over priced in bar this area bark looked like lap dance bar Not family friendly area overall 3 out 5

Reviewed September 03, 2016

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10.0
Exceptional
Millie from United Kingdom
Couple
Superior Double River View Room
Stayed 1 night in June 2018

Exceptional”

Very friendly and helpful staff, beautiful room with an amazing view of millenium bridge. Highly recommended and will definitely return!

Reviewed June 12, 2018

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9.2
Exceptional
edward from United Kingdom
Group
Standard Double Room
Stayed 3 nights in December 2016

Friendly & Tidy”

The staff were polite and very helpful. The restaurant food and service is of a very high quality however the vegetarian/non meat meal options are limited. The location has excellent access to the town and the rooms are well appointed and fairly quiet day and night. Attention to detail is lacking a little with the maintenance of some of the fixtures and fittings and the website is difficult to find exact details of their facilities and offers (if they have even written them on it). Complimentary sauna is closed some Bank holidays. 9.5/10

Reviewed December 29, 2016

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8.0
Excellent
Ksren from United Kingdom
Couple
Standard Double Room
Stayed 1 night in July 2017

Very good”

Staff, location and room fine, I dont think you should pay for water in room, with this standard of Hotel it should be complimentary, but worst was breakfast, service very slow and English breakfast only warm with solid fried eggs and uncooked sausages. Why ask how you like your eggs when going to be solid anyway? Steve Sayer

Reviewed July 20, 2017

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1234
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