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Marco Polo Ortigas Manila
Marco Polo Ortigas Manila
Marco Polo Ortigas Manila
Marco Polo Ortigas Manila
Marco Polo Ortigas Manila
Marco Polo Ortigas Manila
Marco Polo Ortigas Manila

Removed from saved list

8.9

Excellent

2,984 reviews

2,984 reviews

Housekeeping110
View57
Breakfast43
See map

8.6

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
FREE
Walkable places
Ortigas Park

210 m

Metrowalk

300 m

Technical Services Building (TSB)

380 m

City Golf

470 m

Asian Development Bank

510 m

Popular landmarks
Robinsons Place Manila

8.6 km

Quiapo Church

8.6 km

National Museum

8.8 km

Rizal Park

9.0 km

Fort Santiago

9.4 km

Closest landmarks
Fluids

170 m

Strata 100 Bike Rack

200 m

Intelli Parking

230 m

Aventus Medical Center, Inc.

270 m

Cotton Gold Parking

290 m

Marco Polo Ortigas Manila

Meralco Avenue & Sapphire Street, Ortigas Center, Pasig, Manila, Philippines, 1600 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Pasig part of Manila, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Intramuros. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

680 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Announcements by hotel (4)
Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

17 travelers have booked today.

Value for money8.6
Distance to city center5.5 km
Location rating8.6
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport9.8 km

Rooms available at Marco Polo Ortigas Manila

Exceptional
Room comfort & quality

9.1

Superior King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe King
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Continental Deluxe King
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Continental Club Twin
...
  • Room size: 41 m²/441 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Premier
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Suite
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Double Room
...
  • Room size: 51 m²/549 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 40 m²/431 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Premier King Room - Full Board
...
  • Room size: 51 m²/549 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe City View
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 double beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Marco Polo Ortigas Manila?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 2130 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Marco Polo Ortigas Manila also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Marco Polo Ortigas Manila has a car park available for guests. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Marco Polo Ortigas Manila?

Wake up to a great buffet breakfast at Marco Polo Ortigas Manila. There's an additional charge of 1500 PHP for adults and 750 PHP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Marco Polo Ortigas Manila?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Marco Polo Ortigas Manila. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Marco Polo Ortigas Manila?

On-site venues and convenient event services make Marco Polo Ortigas Manila an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 6 venues can accommodate up to 520 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila’s neighborhood is Pasig which includes popular restaurants such as City Buffet, Silantro and McCafe.

What popular shopping places are close to Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila is located in Pasig area which features shopping places such as Robinsons Galleria, SM Supercenter Pasig and Tiendesitas.

What are popular attractions near Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila is located in Pasig area, which is famous for attractions such as Ortigas Park, Technical Services Building (TSB) and Tennis Courts.

What popular natural sightseeing spots are close to Marco Polo Ortigas Manila?

Marco Polo Ortigas Manila is located within Pasig, which makes it conveniently close to natural sights including St. Lorenzo Ruiz Tree.

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See map

Explore the neighborhood

What people love about Marco Polo Ortigas Manila

  • 10

    Exceptional

    "I loved my stay in this hotel."

    Corilou

    |

    November 30, 2022

  • 10

    Exceptional

    "A best place to stay."

    Shermela

    |

    November 28, 2022

  • 10

    Exceptional
    Breakfast

    "Comfortable stay, clean and spacious room, good breakfast space and nice city views."

    Charity

    |

    November 28, 2022

Property ranking|Compared to 3,971 Manila properties
See all rankings
Cleanliness score
9.3/10
Room comfort score
9.1/10
Service score
9.1/10
Couples review score
9/10
Better than
99
%
of Manila properties
Better than
99
%
of Manila properties
Better than
97
%
of Manila properties
Better than
97
%
of Manila properties
Overall rating:

8.9

Excellent
2,212 reviews
Cleanliness
9.3
Facilities
9.0
Location
8.6
Read all reviews >
What travelers say they love:
Its my favourite place to stay when in Ortigas.
Martin from Canada
Couple
More about Marco Polo Ortigas Manila

More about Marco Polo Ortigas Manila

Marco Polo Ortigas Manila

Enjoy all that Manila has to offer with a stay at Marco Polo Ortigas Manila. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Enjoy all that Marco Polo Ortigas Manila has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Car hire and shuttle services provided by the hotel make exploring Manila even more convenient.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Marco Polo Ortigas Manila.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Marco Polo Ortigas Manila provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker, bottled water and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Marco Polo Ortigas Manila. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub.
Fill your days with the array of activities and facilities offered at Marco Polo Ortigas Manila. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. At Marco Polo Ortigas Manila, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Marco Polo Ortigas Manila. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub.
Fill your days with the array of activities and facilities offered at Marco Polo Ortigas Manila. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. At Marco Polo Ortigas Manila, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility.


Reasons to stay here

Compared to other accommodations in Manila, facilities here are rated higher than 98% of them.
Compared to the city's accommodation options, this hotel scored higher than 99% of them for food and dining.
According to guests who stayed here, this hotel's room comfort is rated higher than 99% of other accommodations in Manila.

Amenities and facilities
Excellent
Facilities

9

Most talked about facilities

Food & Dining

71 mentions

Housekeeping

65 mentions

Swimming Pool

57 mentions

Breakfast

52 mentions

Languages spoken

  • English
  • Filipino

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Bowling alley
  • Fitness center
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Tennis court
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Rental car
  • Shuttle service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Daily newspaper
  • Desk
  • Fitness club privileges
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site

Cafe Pronto

  • Cuisine: American, Asian

Cucina

  • Cuisine: American, Asian, International
  • Menu: Buffet

Lung Hin

  • Cuisine: Cantonese

Vus Bar

  • Cuisine: American, Asian, International
Location
Meralco Avenue & Sapphire Street, Ortigas Center, Pasig, Manila, Philippines, 1600
Excellent
Location

8.6

Airports

  • Ninoy Aquino International Airport (MNL)
    9.8 km 30 min drive
  • Clark International Airport (CRK)
    85.9 km 1.6 hour drive

Public transportation

  • Ortigas MRT Station
    700 m 14 min walk
  • Shaw Boulevard MRT Station
    1.2 km 15 min drive

Hospital or clinic

  • Aventus Medical Center, Inc.
    270 m

Shopping

  • Robinsons Place Manila
    8.6 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Robinsons Place Manila
    8.6 km
  • Quiapo Church
    8.6 km
  • National Museum
    8.8 km
  • Rizal Park
    9.0 km
  • Fort Santiago
    9.4 km
  • San Agustin Church
    9.5 km
  • Casa Manila
    9.5 km
  • Manila Cathedral
    9.7 km
  • Manila Ocean Park
    9.8 km
  • Intramuros
    10.0 km

Nearby landmarks

  • Fluids
    170 m
  • Strata 100 Bike Rack
    200 m
  • Ortigas Park
    210 m
  • Intelli Parking
    230 m
  • Aventus Medical Center, Inc.
    270 m
  • Cotton Gold Parking
    290 m
  • Metrowalk
    300 m
  • Meralco Visitors Parking
    310 m
  • Green Parking
    360 m
  • Technical Services Building (TSB)
    380 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee2130 PHP
  • Distance from city center5.5 km

Extras

  • Breakfast charge (unless included in room price)1500 PHP

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors45
  • Number of restaurants3
  • Number of rooms 316
  • Room voltage220
  • Year property opened2014

Parking

  • Daily parking fee0 PHP
Property announcements

Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling.

Due to the ongoing Coronavirus (COVID-19) situation, the property can currently only accept bookings from essential workers. Identification and reasonable evidence of work qualification must be presented at check-in. Please contact the property for more information.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Reviews of Marco Polo Ortigas Manila from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.3
Facilities9.0
Location8.6
Room comfort and quality9.1
Service9.0
Value for money8.6
High score for Manila
Rating
9+ Exceptional (599)
8-9 Excellent (264)
7-8 Very Good (187)
6-7 Good (48)
<6 Below Expectation (46)
Time of the year
Mar - May (226)
Jun - Aug (212)
Sep - Nov (249)
Dec - Feb (457)
All guests (2,212)
All room types
All languages

Show reviews that mention 

Showing 1,144 verified guest comments
12345
10.0
Exceptional
Arunkumar from Philippines
Business traveler
Deluxe King
Stayed 2 nights in July 2019

Marco Polo is excellent . Awesome . Room , gym , hospitality , toileteres, apples in room .. amazing”

Marco Polo is the best for any kind of people . Location, ambiance , comfort , hospitality I salute for this staff . In Philippines marcopolo ortigas manila is the best . This is my favorite hotel in Philippines . I want to be here when Iwil back to manila . Buffet breakfast the way the staff working is amazing . They doing lot of hardwork . Wokeup early hours and setting up the buffet is not easy . Serving people is awesome . Ur great service will b applauded especially the staff working in restaurant I bow them . I know the value of their hardwork . Some years ago I worked in that way in republic of Maldives . Keep it up . GOD WILL BLESS THE PEOPLE WHO WILL WORK HARD AND SWEAT . I love u Marco Polo . Receptionist also vry cool and kind . House keeping is excellent . Checking each and everything . Everybody looks great , clean , hygiene , respectful , commitment . I want to see you again as soon as possible . I can come to manila again only to stay in Marco Polo .we love U Marco Polo

Reviewed July 11, 2019

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Dear Mr Arunkumar, Thank you for sharing your review from your most recent visit to the hotel. We are humbled by the kind words you have posted about your experience at the Marco Polo Ortigas Manila. We look forward as well to welcoming you back to the hotel when you return to the city. Sincerely, Frank Reichenbach General Manager

Responded July 12, 2019
Marco Polo Ortigas Manila
10.0
Exceptional
Joanna from Philippines
Group
Superior Room
Stayed 1 night in January 2020

Lovely Hotel ”

Rooms are spacious! Hotel is very clean! Overnight stay to celebrate a friend's birthday. Stay was very comfortable. Loved the bed, pillows and the tub! Staff (front desk and housekeeping) were friendly and efficient! Got a good deal for the price we paid. Worth the money. The coffee and pastries at the Cafe was also very good. Only hiccup was the elevators got kind of confusing as not all went down to the ground floor. And it was hard to book a cab in the evening, but it was fairly close to several malls so it wasn't much of a problem. Will definitely stay here again.

Reviewed January 22, 2020

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Dear Ms. Joanna, Thank you for posting your comments from your recent visit to the Marco Polo Ortigas Manila. In regards to your feedback on our lift system, all guests are provided a convenient guide in their rooms. The elevators are programmed to ensure that only registered guests are able to access the room floors, as part of our safety and security measures. Nevertheless, we will take your insights into consideration as we continue to make our guests' journeys with us more memorable. Sincerely, Frank Reichenbach General Manager

Responded January 23, 2020
Marco Polo Ortigas Manila
10.0
Exceptional
Wes from Australia
Solo traveler
Deluxe King
Stayed 1 night in January 2019

Brilliant Hotel in Ortigas, best Breakfast I've ever seen in a 5 star hotel”

There is a reason why this hotel is a 5 star property. Brilliant spacious king room, with great views of Manila (I was staying on the 39th floor), huge bathroom with a nice shower and bath. The buffet breakfast is one of (if not) the best I've ever had in a 5 star hotel with so many choices. The service was impeccable from the security to the front office staff to the staff in the spa/gym area. The hotel also has a rooftop bar on the 45th floor which is excellent too. I would most definitely recommend this hotel if you plan on staying in Ortigas. 10/10!

Reviewed February 05, 2019

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Dear Wes, Thank you for sharing your feedback with us. I am pleased to read that you had a delightful experience during your most recent visit to the Marco Polo Ortigas Manila and look forward to your soonest return. Sincerely, Frank Reichenbach General Manager

Responded February 05, 2019
Marco Polo Ortigas Manila
10.0
Exceptional
Marya
Couple
Superior King
Stayed 1 night in January 2019

Amazing.”

The staff are friendly and professional. Requests are attended to posthaste. The room is beautiful, modern and sinfully comfortable. Our stay had a breakfast buffet with it; it was a delicious and concise menu. There is something for everyone. Megamall is just a 15 minute walk away, even faster by car. This was definitely one of our favorites. We will return.

Reviewed January 14, 2019

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Dear Marya, Thank you for sharing your kind words and 10-point rating with us from your recent stay. We look forward to welcoming you and your loved ones back very soon. Sincerely, Frank Reichenbach General Manager

Responded January 15, 2019
Marco Polo Ortigas Manila
10.0
Exceptional
Mara from Philippines
Group
Superior King
Stayed 2 nights in November 2018

Had a great time with family. ”

• Staff were polite and helpful. • Rooms were clean and tidy. Comfy bed and nice bathroom. • Breakfast was okay - the usual. • Had a great time in the sauna and indoor pool. • Location was perfect - lots of nearby restaurants.

Reviewed November 20, 2021

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Dear Ms. Mara, Thank you for posting your feedback from your stay in 2018. We hope to welcome you back to the Marco Polo Ortigas, Manila safely in the near future, especially with the reinforced health protocols we have implemented since your last visit. Sincerely yours, Colin Healy General Manager Marco Polo Ortigas, Manila

Responded November 23, 2021
Marco Polo Ortigas Manila
10.0
Exceptional
Shirley from Philippines
Couple
Superior King
Stayed 1 night in April 2019

Thumbs Up!”

Kudos to these people! Ezra (F.O.) Abdula and another guy (Housekeeping) Ian/KC/Shania - Cucina We were upgraded to a bigger room cos we checked in earlier and apparently our booked room hasn’t been prepared for check in yet. Room was HUGE! Complete toiletries. Lighting was perfect. Nice city view (36th floor) Breakfast buffet spread could’ve been improved, probably more choices but overall it was good. Excellent Customer Service! They made sure requests are taken care of. Follow up calls are constant to reassure immediate action.

Reviewed April 15, 2019

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Dear Shirley, Thank you for sharing your review with us from your recent stay at the Marco Polo Ortigas Manila. We are humbled by your kind words about the level of service extended to you by our associates and look forward to welcoming you back to the hotel. Sincerely, Frank Reichenbach General Manager

Responded April 16, 2019
Marco Polo Ortigas Manila
10.0
Exceptional
cha from Philippines
Family with young children
Superior King
Stayed 1 night in December 2018

The best in the metro!”

It's our second time to stay at this hotel and the first time with our 9-month old daughter. Despite the heavy volume of people for the holidays, we still had a lovely experience!! The rooms and bathrooms are fantastic, along with the amazing service from all the staff. The crib/ bassinet provided in our room even had the softest mattress for our baby <3 Although they could still improve on their breakfast buffet spread, we cannot wait to book our next stay with them! :)

Reviewed January 03, 2019

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Dear Cha, Thank you for sharing your feedback with us from your family's stay during the holidays. I am glad to read that you had a memorable and delightful experience in the hotel. We look forward to welcoming you back to the Marco Polo Ortigas Manila very soon. Sincerely, Frank Reichenbach General Manager

Responded January 04, 2019
Marco Polo Ortigas Manila
10.0
Exceptional
Carmina from Australia
Family with young children
Superior King
Stayed 5 nights in December 2019

Awesome stay”

We had an awesome stay at Marco Polo in Ortigas. It was so close to malls and the weekend markets. The staff were friendly and the facilities were clean. We used the pool everyday we stayed there. We definitely recommend this hotel if you are traveling to Manila, Philippines soon.

Reviewed November 30, 2020

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Dear Ms. Carmina, Thank you for sharing your feedback with us from your most recent visit to the Marco Polo Ortigas Manila. We hope to welcome you and your loved ones again in the future, especially as we have further developed our safety and security standards since your visit last year. Until then, keep safe and stay healthy. With our regards, Colin Healy Task Force General Manager Marco Polo Ortigas Manila

Responded December 14, 2020
Marco Polo Ortigas Manila
10.0
Exceptional
Ng from Malaysia
Solo traveler
Superior King
Stayed 1 night in January 2020

The rooms are amazingly nice and clean and the staff are all friendly and nice. Totally splendid.. ”

Compare to other 5 star hotels around the area is the best. Is very clean and comfort. And the value is worth for the service and facility.

Reviewed January 11, 2020

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Dear Mr. Ng, Thank you for posting your comments from your most recent visit to the Marco Polo Ortigas Manila. We are delighted to read that you enjoyed your stay with us, and hope to welcome you back at the soonest time. Sincerely, Frank Reichenbach General Manager

Responded January 12, 2020
Marco Polo Ortigas Manila
10.0
Exceptional
Catherine from Philippines
Solo traveler
Stayed 2 nights in August 2020

Outstanding service! ”

My family and I have always enjoyed our stays in Marco Polo. Hotel is clean, well-kept, and well-designed, but one thing that really stands out is their level of service and care for customers, and it’s one reason why I’d keep coming back here.

Reviewed August 12, 2020

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Dear Ms. Catherine, Thank you for posting your feedback and 10-point rating from your most recent experience in our Hotel. We are humbled with your kind words and look forward to seeing you again in good health in the future. Sincerely, Frank Reichenbach General Manager Marco Polo Ortigas Manila

Responded August 17, 2020
Marco Polo Ortigas Manila
10.0
Exceptional
Kathrina from Philippines
Solo traveler
Deluxe King
Stayed 2 nights in June 2019

Exceptional”

While the room was excellent as expected, the real asset of this hotel is its people. Everyone I encountered - the women at the front desk, the concierge who lent me an umbrella when I wanted to go out, the staff during breakfast, and especially Rey who assisted in setting up the Nespresso machine and even followed through on housekeeping - was warm, friendly and genuinely sincere. Will definitely go back.

Reviewed July 02, 2019

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Dear Kathrina, Thank you for sharing your review with us from your most recent visit to the Marco Polo Ortigas Manila. I am very pleased to read that you found our service a delightful asset to your experience. We look forward to welcoming you back to the Hotel so that you may enjoy more of our facilities and service. Sincerely, Frank Reichenbach General Manager

Responded July 03, 2019
Marco Polo Ortigas Manila
10.0
Exceptional
Randolph from Philippines
Couple
Deluxe King
Stayed 1 night in June 2019

Exceptional staff”

We were able to avail for early check in. Once the front desk personnel heard we were there for an IELTS exam the next day she asked what time (2-5pm) and she gave us a late check out free of charge since the hotel wasn't full. I mean, this was the first time any hotel actually offered me something like that. I was very impressed by that.

Reviewed June 28, 2019

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Dear Randolph, Thank you for sharing your feedback with us. I am pleased to read that our team was able to graciously accommodate your request ahead of your scheduled examination. We hope that you and your loved ones can visit us at the Marco Polo Ortigas Manila again in the future so that you may experience more of our facilities and highly-rated service. Sincerely, Frank Reichenbach General Manager

Responded June 30, 2019
Marco Polo Ortigas Manila
10.0
Exceptional
Rodger from New Zealand
Business traveler
Superior Room
Stayed 3 nights in August 2018

World Class Hotel and Food”

This was my first time to Manila, and after staying in Marco Polo in Cebu, I was not disappointed in anyway with Marco polo Manila. I very classy hotel, best rooms, beds, showers and the food is world class. I also loved the top floor entertainment, Judith Banal and Powerplay a class act, befitting the the whole experience of staying at Marco Polo.

Reviewed January 29, 2019

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Dear Rodger, Thank you for sharing your kind feedback and rating with us from your most recent stay. I am very pleased to read that you had such a delightful time at the Marco Polo Ortigas Manila and look forward to your soonest return. Sincerely, Frank Reichenbach General Manager

Responded January 30, 2019
Marco Polo Ortigas Manila
10.0
Exceptional
Anthony from Australia
Business traveler
Club Room
Stayed 4 nights in February 2019

The Best in Ortigas”

This hotel is always first class from Arrival to departure no matter the length of stay. All facilities are top range, Great food choices and the staff are always courteous and extremely helpful.Its my place of choice always and the personal touches on special occasions always make you feel more than welcome.

Reviewed February 17, 2019

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Dear Anthony, Thank you for sharing your feedback with us from your recent stay. We are humbled by the kind words you shared with us, especially your remarks on the excellent service extended to you by our associates. I look forward to welcoming you back to the Marco Polo Ortigas Manila very soon. Sincerely, Frank Reichenbach General Manager

Responded February 18, 2019
Marco Polo Ortigas Manila
10.0
Exceptional
Sabrina from Singapore
Business traveler
Superior King
Stayed 2 nights in June 2019

Great hotel!”

Beautiful view. The room was very clean, facilities are modern and service is great! One of the best hotel I have ever stayed in.

Reviewed September 05, 2019

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Dear Ms. Sabrina, Than you for sharing your review with us. On behalf of our team at the Marco Polo Ortigas Manila, we sincerely appreciate your kind words from your recent experience, and look forward to welcoming you back when you return to Metro Manila. With our regards, Frank Reichenbach General Manager

Responded September 06, 2019
Marco Polo Ortigas Manila
10.0
Exceptional
Sharlene from Philippines
Business traveler
Superior Room
Stayed 5 nights in December 2021

Attentive Service”

From the airport pickup to settling in our rooms, I highly recommend the service of Marco Polo staff. They will call our room prior to meals to get our orders, check if we have gotten our supplies, etc. The staff made me feel like we are the only ones staying in the hotel.

Reviewed December 27, 2021

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9.6
Exceptional
Ai from Australia
Couple
Superior King
Stayed 2 nights in August 2019

Great for Value!”

I LOVED Marco Polo! It is a small cosy hotel but their hospitality was one of the best we had in Philippines. Everyone was so kind, professional, we stayed in multiple 5 star hotels but this was so far my favorite. We organised airport transportation prior to arrival, yet this was not arranged for some reason, resulted in 30 minute wait at the airport. It was quite frustrating as we had a late night flight. Also the music at the sky lodge was WAY TOO LOUD on Saturday. I understand that it was a Saturday night but it was impossible to talk there, the music was banging and gave me a massive headache. I still could hear the music from our room and I hated it so much. Everything else was perfect, I would definitely recommend!

Reviewed August 24, 2019

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Dear Ms. Ai, Thank you for sharing your feedback with us from your recent experience with our team at the Marco Polo Ortigas Manila. I am noting the concerns you posted, and will work with our team to identify how we can best develop our service moving forward. Sincerely, Frank Reichenbach General Manager

Responded August 26, 2019
Marco Polo Ortigas Manila
10.0
Exceptional
Myra from Philippines
Family with young children
Deluxe Room
Stayed 1 night in July 2019

Good hotel to stay at”

Our room has a very nice view of the mountain. The executive lounge has cocktails and afternoon snacks that taste good. The bed is very comfy. The swimming pool is crowded

Reviewed July 14, 2019

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Dear Myra, Thank you for posting your review from your recent experience at the Marco Polo Ortigas Manila. I am noting your comments in regards to our swimming pool on Level 22, as it is a favourite spot for our guests to relax in, especially during periods of high occupancy. Our team looks forward to welcoming you again soon, so that you may experience more of our facilities and service. Sincerely, Frank Reichenbach General Manager

Responded July 15, 2019
Marco Polo Ortigas Manila
10.0
Exceptional
Joseph from Philippines
Business traveler
Deluxe Room
Stayed 1 night in February 2020

Stayed at Marco Polo 40 days”

Logged over 40 nights at Marco Polo because they're that good. From the hospitality, to the amenities and down to the location, this hotel brand is my go to. They're consistent, and you know you're getting quality

Reviewed March 06, 2020

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Dear Mr. Joseph, Thank you for posting your review from your recent visit to the Marco Polo Ortigas Manila. We look forward to welcoming you back when you return to the City in the near future. Sincerely, Frank Reichenbach General Manager

Responded March 09, 2020
Marco Polo Ortigas Manila
10.0
Exceptional
Princess
Family with young children
Stayed 1 night in July 2019

Shower Room and Locker Excellent!”

Kids enjoyed the indoor pool, and we are all amazed on the shower room! I should have tried the Sauna, but our stay is very limited. Will surely be back here, definitely with the whole family again!

Reviewed July 16, 2019

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Dear Ms. Princess, Thank you for posting your review from your recent visit to the Marco Polo Ortigas Manila. We hope to welcome you and your loved ones again so that you may enjoy more of our facilities and service. Sincerely yours, Frank Reichenbach General Manager

Responded July 17, 2019
Marco Polo Ortigas Manila
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