This property is in high demand!
6 travelers have booked today.
Meliá Vinpearl Phu Ly
No. 60, Bien Hoa Street, Minh Khai Ward, Phu Ly City, Ha Nam Province,, Minh Khai, Phu Ly (Ha Nam), Vietnam, 400000 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Minh Khai part of Phu Ly (Ha Nam), this property puts you close to attractions and interesting dining options. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Highlights
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities
Valet parking
Free Wi-Fi in all rooms!
Luggage storage
Hot tub
Fitness center
Nice hotel, clean, quiet, comfortable, convenience and good service”
I search for the hotel from google where it close to the factory that we work with. I found this hotel and I see from the review picture and I like it. I booked the hotel for out team and my customer, everyone like this hotel. Nice hotel, clean, quiet, comfortable, convenience and good service.
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Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management Board
Great hotel, also helped me with my bike”
Rooms were new and clean, beds were comfy, and the breakfast selection was huge. When I left there was a mechanical issue with my motorcycle and the staff went above and beyond to help me get it fixed. I can’t say enough about how great the staff was.
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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 star property and 5 star service”
Pleasantly surprised to stay at this prime quality property. Ideally positioned for our needs with all mod cons. Unfortunately the huge indoor heated pool was being serviced but we are booking again later this month to try it out. Restaurant and bards well stocked and staff professional and efficient.
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Dear Mr. Mike, Thank you for sharing your experience during your stay. Please accept our apologize for any inconvenience we may have caused you. Please rest assured your kind words will be addressed and shared among the entire team as a precious inspiration and encouragement to keep the high standard of the service continuously as you have experienced We are looking forward to welcoming you back soon in the nearest future. Sincerely, Vu Thi Van Duty Manager
Great hotel”
Super clean and spacious room, well equipped, welcoming staff, right at city center. Couldnt ask for more
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Dear Mr. Thai, Greetings from Vinpearl Condotel Phu Ly, We would like to thank you for sharing about your experience with us on Agoda. We are very happy to bring you a sense of satisfaction and comfortable during your vacation at our hotel and your compliment is the greatest and hugest gift. Please rest assured your kind words will be addressed and shared among the entire team as a precious inspiration and encouragement to keep the high standard of the service continuously as you have experienced it. We are looking forward to welcoming you back soon in the nearest future. Sincerely yours, Vu Thi Van Front Office Manager
Strongly recommend to stay here”
Although this is a condotel but it is real 5 star level. Feel comfortable to stay here
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Dear Mr. Huan, Greetings from Vinpearl Condotel Phu Ly, We would like to thank you for sharing about your experience with us on Agoda. We are very happy to bring you a sense of satisfaction and comfortable during your vacation at our hotel and your compliment is the greatest and hugest gift. Please rest assured your kind words will be addressed and shared among the entire team as a precious inspiration and encouragement to keep the high standard of the service continuously as you have experienced it. We are looking forward to welcoming you back soon in the nearest future. Sincerely yours, Vu Thi Van Duty Manager
Great location and great staff”
The location is very close to the train station, and the room is big and has a lot of amenities. However, the menu item was quite bad for chicken wings and napolitan spaghetti. Please avoid these. They did offer me substitutes but I was so full of that terrible taste that I couldn't eat anymore. The other menu items are okay, such as carbonara and bolognaise pasta and soups and sea bass so the value for money is still high. The laundry cost is high but optional so it doesn't affect ratings.
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Dear James, Thank you for your sharing and we are so glad to know that you had enjoy your stay overall. We sincerely apologize for inconveniences you had faced with. We checked and fixed this issue already. We do hope that in your next return, our services will meet your demand and satisfy you. We really appreciate your feedback and look forward to welcoming you back to our hotel soon. Best regards, Hotel Management Team
Good hotel but i wont comeback”
Book this for our VIP customer to stay for the bussiness trip. I booked at 29/5 and 30/5 midnight my customer arrived vietnam. 9pm 30/5 , i call to make sure the booking status they said they dont recceive any booking from agoda. Only said that without any suggest or checking . Thought the payment was fail so i did booking again but they still said no. When we came , they said have 2 booking already so i had to pay for 2 rooms??? All they response is not their fault its agoda fault. I dont really feel satified with these staff . Atleast they can suggest about agoda send booking to them late but if i have confirm mail then still ok but no .! Ok so never come again .
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Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Don't let standards slip!”
Having stayed previously after the pandemic revival in Da Nang we noticed a slip in room quality. Previously on 28th flor the room was pristine but this stay on 22nd floor was slightly marred as the room whilst clean appeared shabby. Covid-19 is not an excuse to let standards slip. The breakfast buffet was also comparatively disappointing and staff seemed less caring than before.
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Dear Mr. Mike, Thank you for sharing your experience during your stay. It is our regret to read your review and learning that you haven't been more satisfied with your stay and the missed opportunities with our services. We are so sorry to learn that the room on the 22nd floor did not meet your satisfaction. Our Housekeeping team always tries to make up room with all of their enthusiasm and carefulness. Sometimes there might be some missing in the room and if you find it, please let us know so that we will find out the best solution for these problems. We also take seriously consideration of our staff behavior and more training will be applied for them to improve it. We are looking forward to welcoming you back soon in the nearest future. Sincerely, Vu Thi Van Duty Manager
Exceptional”
Stayed here for one night very clean and new the rooms and lobby are spotless.
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Dear Kristopher, Thank you for your sharing and we are so glad to know that you had enjoy your stay overall. We really appreciate your feedback and look forward to welcoming you back to our hotel soon. Best regards, Hotel Management Team
Exceptional”
Excellent price/quality. Great free sauna and swimming pool. good breakfast. Staff very friendly and helpful.
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Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Now under Melia management!”
The new staff are more friendly and the retained staff still on form. Only critisism is in the pre arival room checking that shopuld be done as our mini safe was out of service (flat battery) and the telephones (room and bathroom) were inoperable. The safe was reported and fixed the same day We only noticed the phone out of order when departing and that was also reported.
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Dear Mr. Mike, Thank you for taking the time to give us both positive and constructive feedback on your recent visit to the hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad to know that you have enjoyed the service of our staffs, it is a pleasure to hear these kind words about our staff. We are deeply regret about this experience you’ve had at the telephones. We believe that there is a problem with the connection between two telephones in the room (in room and in toilet) and we will look into it immediately. Regarding your mention of the safety box, I understand that you are worried about what happened. We are very glad to hear the safety box fixed. It would be such a pleasure to personally welcome you back to our new and improved hotel! Best regards, Vũ Tuấn Anh (Alex) Guest Experience Manager
Poor communications”
With the SEA Games on in town the hotel was busy. On our one evening we were unable to reserve a table for dinner or even visit the bar as both facilities were off limits to mere paying guests. Unacceptable that the hotel did not pre warned us of this so we could have made other arrangements or even changed our dates. We were given a late (2pm) checkout as part compensation - but since one cannot check in before 2pm this only gave us the allotted 24 hours for our one day stay..
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Dear Mr. Mike, Thank you for sharing your experience during your stay. It is our regret to read your review and learning that you haven't been more satisfied with your stay and the missed opportunities with our services. Because the staff did not advise carefully, there was a misunderstanding about serving meals.We also take seriously consideration of our staff behavior and more training will be applied for them to improve it. We do apologize for any inconvenience this may cause and greatly appreciate and thank for your understanding. We are looking forward to welcoming you back soon in the nearest future. Sincerely, Nguyen Thi Yen Duty Manager
Excellent”
Mini fridge was not cold but told normal
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Dear David, Thank you for your sharing and we are so glad to know that you had enjoy your stay overall. Concerning to the minibar, we sincerely apologize for inconveniences you had faced with. We checked and fixed this issue already. We do hope that in your next return, our services will meet your demand and satisfy you. We really appreciate your feedback and look forward to welcoming you back to our hotel soon. Best regards, Hotel Management Team
Great holiday experience ”
The breakfast buffet menu is limited, the rooms are beautiful but the indoor pool is small and stuffy
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Dear Valued Guest, Thanks for you kindly review for us. Hope to see you next time with more wonderful experienced at Vinpearl Condotel Phu Ly! Sincerely, Hotel Management Board
Pretending to be a 5 star!”
The hotel rooms here are inexpensive, spacious and clean. BUT, the noise from outside the room can be disturbing, as is the case at most hotels in and around Hanoi. At the Vin Pearl, they play music in the hallways on every floor and sometimes it seems loud at 6am. The Church bells are ringing early and car horns are constantly beeping from the streets below. AND most frustrating of all, the staff EVERYWHERE in the hotel, cannot handle simple questions/ requests in English.
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Dear Valued Guest, Thanks for you kindly review for us. Hope to see you next time with more wonderful experienced at Vinpearl Condotel Phu Ly! Sincerely, Hotel Management Board
Terrible services ”
Was assigned to a smoking room while we had ordered a non-smoking room without a prior notice. We checked in late and the hotel was full so my 2 years old son had to go to sleep with heavy smell. Then around 10.00pm they woke up my son to send a late night gift. Just terrible timing. Vinpeal had been famous for their poor customer service, yet I was still amazed how wrong it could go.
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Dear Mr. Son Thank you for taking the time to give us both positive and constructive feedback on your recent visit to the hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our management has carefully considered the points you mentioned. One of our main goals is to make you feel at home during your stay, but we are deeply regret about this unfortunate experience you’ve had at the welcome gift. We believe that some information is missing between departments and we will look into it immediately. Regarding your mention of assigning the room, I understand that you are very worried about what happened to the child. After the investigation, We want to say thank you for understanding after our staff gave you the solution immediately. We are glad to know that you are the frequent guest of our hotel. It would be such a pleasure to personally welcome you back to our new and improved hotel! Best regards, Vũ Tuấn Anh Guest Experience Manager
A lot of misunderstandings”
PROS: good facilities, fancy decoration and confy room CONS: only a few of the staff speaks english, there was a lot of difficulty to be understood, a lot of confusion and stress caused by the staff I'd not really recommend the hotel for foreigners, the standing of the hotel is not met
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Dear Valued Guest, Thanks for you kindly review for us. Hope to see you next time with more wonderful experienced at Vinpearl Condotel Phu Ly! Sincerely, Hotel Management Board
Very good”
Nice place in a small city
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Dear Ho, Thank you so much for chosing Melia Vinpearl Phu Ly as your lovely destination and taking time to give us our comment about our service. First of all, we are so glad to hear that our service met your expectation in general. This is the biggest motivation and award we really want to get. Regarding the food quality, on behaft our team, we are so sorry about the experience that you got. In our efforts to improve our service, the guest's satisfaction is the first mission and we usually try our best to achive. We tried to add some Korean foods in our menu and I hope you will try them and feedback to me. Last but not least, I hope that you had great experience in our hotel and it is my pleasure to welcome you personally for the next time. Sincerely yours, Alex Guest Experience Manager
Very good”
Parking location is limited and miss guidance from staff. We check in at 12.30 and even security and staffs are not welcomed. Lunch at 7th floor was closed but still recommended us to eat there.
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Dear Oanh, Greetings from Melia Vinpearl Phủ Lý. Thank you so much for choosing Melia Vinpearl Phủ Lý as your lovely destination and taking your time to give us your comment about our services. We are so glad to hear that our services met your expectation. It is the biggest motivation for us to improve the services more and more in the future. Regarding the restaurant, kindly inform that the lunch time is from 11:00am to 3:00pm. Whenever the guests come, the lunch will be served. Last but not least, thank you so much and hope you will support to us in the future. Sincerely yours, Alex Guest Experience Manager
Great Hotel”
This hotel is very nice but there are not many places to visit around this hotel.
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Dear Cheolhyun, Greetings from Melia Vinpearl Phủ Lý. Thank you so much for choosing Melia Vinpearl Phủ Lý as your lovely destination and taking your time to give us your comment about our services. We are so glad to hear that our services met your expectation. It is the biggest motivation for us to improve the services more and more in the future. Regarding the places where you can visit around the hotel, we are always willing to assist you to share about the lovely destinations, feel free to contact us if there is anything we can do to make your stay memorable. Last but not least, thank you so much and hope you will support to us in the future. Sincerely yours, Alex Guest Experience Manager