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Mercure London Heathrow
Deluxe Room 1 King - Guestroom, Mercure London Heathrow in London
a row of parking meters on the side of a building, Mercure London Heathrow in London
a woman standing next to a man at a counter, Mercure London Heathrow in London
a large room with a lot of tables and chairs, Mercure London Heathrow in London
Interior view, Mercure London Heathrow in London
Mercure London Heathrow

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7.1

Very good

5,921 reviews

5,921 reviews

Housekeeping10
Breakfast4
Food & Dining1
See map
See map

7

Very good

Location rating score

Very good location
Parking
Available
Popular landmarks
Natural History Museum 17.6 km
V&A - Victoria and Albert Museum 17.9 km
Madame Tussauds London 19.3 km
Buckingham Palace 20.0 km
National Gallery 21.0 km
Big Ben 21.2 km
The British Museum 21.2 km
London Eye 21.6 km
Tower of London 24.6 km
Tower Bridge 24.6 km
Nearby landmarks
Braddick Nonpareil 740 m
Suntan 750 m
Merton Pride 750 m
Catshead 750 m
Laxton's Advance 750 m
Foster's Seedling 750 m
Kent 750 m
Bushey Grove 760 m
Red Joaneting 760 m
Morgan Sweet 760 m

Mercure London Heathrow

Shepiston Lane Hayes Middlesex, Heathrow, London, United Kingdom, UB3 1LP - See map

Make your best journey to London with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Heathrow part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

Air conditioning

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Game room

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in London are being booked every minute!
Value for money7.2
Location rating7.0
Nearest airportHeathrow Airport (LHR)
Distance to airport3.2 km

Rooms available at Mercure London Heathrow

Standard - 1 Double
...
  • Room size: 15 m²/161 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Deluxe Room 1 King
...
  • Room size: 15 m²/161 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
1 Bedroom Superior
...
  • Room size: 15 m²/161 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Superior - 2 Adults
...
  • Room size: 15 m²/161 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Standard - 1-Bedroom
...
  • Room size: 15 m²/161 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Standard Single Bed
...
  • Room size: 15 m²/161 ft²
  • Street view
  • 1 queen bed
Enter dates to see prices
1 Bedroom Standard
...
  • Room size: 15 m²/161 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Standard Queen Room
...
  • Room size: 12 m²/129 ft²
  • 1 queen bed
Enter dates to see prices
Standard Queen Room
...
  • Room size: 12 m²/129 ft²
Enter dates to see prices
Superior Queen Room
...
  • Room size: 12 m²/129 ft²
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercure London Heathrow?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure London Heathrow?

Mercure London Heathrow is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Mercure London Heathrow also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Mercure London Heathrow has a car park right on site for maximum convenience. Parking is available for a fee of 10 GBP per day. If you're looking for an easy way to get around London with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Mercure London Heathrow?

Wake up to a great continental breakfast at Mercure London Heathrow. Adults can enjoy breakfast offered with an additional charge of 10 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure London Heathrow?

Mercure London Heathrow features an on-site restaurant for your dining convenience.

Can special events be hosted at Mercure London Heathrow?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Mercure London Heathrow?

Mercure London Heathrow does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Mercure London Heathrow?

Travel by air is easy with Heathrow Airport only 3.1 km away from Mercure London Heathrow.

What is the closest train, metro, or bus station to Mercure London Heathrow?

The closest train, metro, or bus station to Mercure London Heathrow is Hayes And Harlington Train Station, 1.1 km away.

What restaurants are nearby Mercure London Heathrow?

Restaurants including The White Hart Harlington, Pop Pizza and Cafe on the Green Harlington are popular in Mercure London Heathrow’s neighborhood which is known as Heathrow.

What popular shopping places are close to Mercure London Heathrow?

Shopping options in Mercure London Heathrow’s Heathrow neighborhood include Two Rivers Shopping Centre.

What are popular attractions near Mercure London Heathrow?

Mercure London Heathrow’s location in the Heathrow neighborhood makes it close to famous attractions including Pinkwell Park, London Motor Museum and Little Harlington Playing Fields.

What popular natural sightseeing spots are close to Mercure London Heathrow?

Mercure London Heathrow’s nearby natural sights include Braddick Nonpareil, Suntan and Merton Pride located in the same Heathrow area.

See map

Explore the neighborhood

What people love about Mercure London Heathrow

  • 10

    Exceptional
    Cleanliness

    "Very clean."

    Laura

    |

    May 3, 2022

  • 10

    Exceptional
    Cleanliness

    "the room was warm and cosy and extremely clean."

    Girija

    |

    April 6, 2022

  • 8

    Very good
    Location

    "Reaching this hotel from the airport is pretty easy because there’s a bus that goes to here from the airport."

    Ekky

    |

    September 1, 2020

Overall rating:

7.1

Very good
5,921 reviews
Cleanliness
7.4
Facilities
6.5
Location
7.0
Read all reviews >
What travelers say they love:
Nice and quiet near Heathrow airport.
Thet from Myanmar
Business traveler
More about Mercure London Heathrow

More about Mercure London Heathrow

Mercure London Heathrow

Never miss a single attraction in London when staying at Mercure London Heathrow. Getting around in London is easy when staying at this hotel, strategically placed right in the heart of the city.
At Mercure London Heathrow, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring London even more convenient.
Guests can enjoy convenient available parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Mercure London Heathrow thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Mercure London Heathrow are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. In-room entertainment amenities are available in some rooms and include television and cable TV. In some select rooms, you can find a refrigerator, a coffee or tea maker and mini bar at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Mercure London Heathrow begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Light snacking is available day or night with the hotel's vending machines.
Apart from amenities and services, Mercure London Heathrow goes the extra mile to make sure all guests make the most of their time. Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's games room and shared lounge and TV area, where you can meet other guests.

Show less

Amenities and facilities

Good
Facilities

6.5

Most talked about facilities

Breakfast

3 mentions

Housekeeping

3 mentions

Food & Dining

1 mention

Internet

1 mention

Languages spoken
  • English
  • French
  • Hindi
  • Italian
  • Polish
  • Romanian
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • On-site entertainment
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service [24-hour]
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Non-smoking
  • Refrigerator
  • Telephone
  • Towels
  • TV [flat screen]

Food and dining

Breakfast options
  • Continental
  • Vegetarian
  • Vegan
  • Gluten-free
Restaurants on site
Borders
  • Cuisine: European
  • Menu: Buffet, A-la-carte

Location

Shepiston Lane Hayes Middlesex, Heathrow, London, United Kingdom, UB3 1LP
Good
Location

7

Airports
  • Heathrow Airport (LHR)
    3.2 km
  • Luton Airport (LTN)
    43.0 km
Public transportation
  • Hayes And Harlington Train Station
    1.2 km
  • Hatton Cross Tube Station
    3.2 km
Hospital or clinic
  • Hayes Town Medical Centre
    940 m
Convenience store
  • WHSmith
    1.6 km
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Natural History Museum
    17.6 km
  • V&A - Victoria and Albert Museum
    17.9 km
  • Madame Tussauds London
    19.3 km
  • Buckingham Palace
    20.0 km
  • National Gallery
    21.0 km
  • Big Ben
    21.2 km
  • The British Museum
    21.2 km
  • London Eye
    21.6 km
  • Tower of London
    24.6 km
  • Tower Bridge
    24.6 km
Nearby landmarks
  • Braddick Nonpareil
    740 m
  • Suntan
    750 m
  • Merton Pride
    750 m
  • Catshead
    750 m
  • Laxton's Advance
    750 m
  • Foster's Seedling
    750 m
  • Kent
    750 m
  • Bushey Grove
    760 m
  • Red Joaneting
    760 m
  • Morgan Sweet
    760 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Travel time to airport (minutes)2
Extras
  • Breakfast charge (unless included in room price)10 GBP
The property
  • Number of bars/lounges1
  • Number of floors0
  • Number of restaurants1
  • Number of rooms 184
Parking
  • Daily parking fee10 GBP

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Reviews of Mercure London Heathrow from real guests

Provided by verified guests of Agoda
7.0
/
10
Cleanliness7.4
Facilities6.5
Location7.0
Room comfort and quality6.6
Service7.1
Value for money7.2
High score for London
Rating
9+ Exceptional (16)
8-9 Excellent (9)
7-8 Very Good (9)
6-7 Good (4)
<6 Below Expectation (25)
Time of the year
Mar - May (16)
Jun - Aug (16)
Sep - Nov (12)
Dec - Feb (19)
All guests (136)
All room types
All languages

Show reviews that mention 

Showing 63 verified guest comments
1234
10.0
Exceptional
Deepak from United Kingdom
Business traveler
Stayed 1 night in February 2020

Best staff in London area, always helpful and rooms are clean”

Best staff near the Heathrow area, if you talk to them a little bit, they will open up and become your friends. It always made me feel like I am at the home with them. Rooms are clean, heater was working at perfect level, bathroom amenities were provided. I needed a dental kit, called them and they sent right away without a long wait. There wasn't any water bottle though in the room, but I went to Bar to grab a pint of glass, and they asked, if i would prefer a jug of water, I felt so relaxed that they were always achieving extra mile to help you. Overall I will give A+ rating to the hotel services, staff, and location.

Reviewed February 07, 2020

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Dear Guest , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Nevertheless, we are thankful for the feedback and ensure this is relayed to the respective Managers for improvement. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded October 14, 2022
Mercure London Heathrow
10.0
Exceptional
Girija from United Kingdom
Solo traveler
Standard Single Bed
Stayed 2 nights in March 2022

Very good.”

Staff were very polite, friendly, and helpful. The hotel has a large parking area (you have to pay for it at standard rates) which is very useful. The bathroom in my room had no heating due to a recent issue so I would urge the hotel to fix this. However, the room was warm and cosy and extremely clean. I enjoyed my stay.

Reviewed April 06, 2022

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Dear guest, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Front Office Manager

Responded July 23, 2022
Mercure London Heathrow
10.0
Exceptional
Deepak from United Kingdom
Business traveler
1 Bedroom Superior
Stayed 1 night in June 2020

Ncie Hotel and nice staff”

staff is helphelpful and courteous. Rooms are clean . Bath tub has faster water supply... enjoy the tub bath.. its worth it. Tv channel are limited.. should be upgraded to smart TV. Internet speed is good too. Beds are cosy. Stay was nice .. overall 8 / 10

Reviewed June 16, 2020

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Dear Guest , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Nevertheless, we are thankful for the feedback and ensure this is relayed to the respective Managers for improvement. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded October 14, 2022
Mercure London Heathrow
10.0
Exceptional
Laura from United Kingdom
Solo traveler
Standard - 1 Double
Stayed 1 night in May 2022

Great pre airport hotel ”

Great hotel. Very clean. Staff were v friendly & helpful. Food was also very good in the restaurant.

Reviewed May 03, 2022

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Dear Laura, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Front Office Manager

Responded July 23, 2022
Mercure London Heathrow
9.6
Exceptional
Deepak from United Kingdom
Solo traveler
Stayed 1 night in February 2020

Nice location, nice staff”

Location is reasonably at nice place. You can get Hoppa bus, which will drop you to the hotel. Facilities are ok too. For beer, there is a pub at the walking distance, internal choices are low. Rooms are clean, fast water bath rub, its worth spending your moments there.. TV quality was poor, they are still using analog signals. Overall experience is above good.

Reviewed June 06, 2020

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Dear Guest , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Nevertheless, we are thankful for the feedback and ensure this is relayed to the respective Managers for improvement. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded October 14, 2022
Mercure London Heathrow
9.6
Exceptional
Nitikorn from Thailand
Solo traveler
Standard - 1 Double
Stayed 3 nights in March 2019

Exceptional”

Hotel seems to close to the airport, can come with transportations. However, asking for transport by hotel is acceptable with not too expensive.

Reviewed March 20, 2019

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Dear Guest , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Nevertheless, we are thankful for the feedback and ensure this is relayed to the respective Managers for improvement. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded October 14, 2022
Mercure London Heathrow
10.0
Exceptional
Asvini from Germany
Couple
1 Bedroom Standard
Stayed 1 night in June 2022

Exceptional”

Great Staffs

Reviewed June 21, 2022

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Dear Asvini, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Front Office Manager

Responded July 23, 2022
Mercure London Heathrow
10.0
Exceptional
Asvini from Germany
Couple
Standard - 1 Double
Stayed 3 nights in June 2022

Exceptional”

Great staffs

Reviewed June 21, 2022

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Dear Asvini, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Front Office Manager

Responded July 23, 2022
Mercure London Heathrow
9.6
Exceptional
Hussein from United Kingdom
Business traveler
Deluxe Room 1 King
Stayed 2 nights in May 2022

Excellent Service”

Value of money

Reviewed May 09, 2022

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Dear Hussein, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Front Office Manager

Responded July 23, 2022
Mercure London Heathrow
8.8
Excellent
Saniya from Germany
Family with young children
Standard - 1 Double
Stayed 6 nights in June 2022

Awsome staff”

Staff was super friendly and helpful. location is also nice near to Heathrow but if you want to go central London then it take atleast 1 hr by public transport and 45 min with car. Rooms were nice. Breakfast was very nice also Restaurent and bar was also good.

Reviewed June 12, 2022

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Dear Saniya, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to note that you enjoyed your stay with us in nearly all aspects and would be grateful if you can tell us what areas of improvement would you prefer so that we can carry out the necessary procedures. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded July 23, 2022
Mercure London Heathrow
8.4
Excellent
Wendy from Australia
Couple
Standard - 1 Double
Stayed 1 night in June 2019

Great for a quick overnight stay”

Close to the airport, convenient, staff friendly, but forgot our 6am wake up call. Room was clean and comfortable. We would use this hotel again.

Reviewed June 15, 2019

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Dear Guest , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Nevertheless, we are thankful for the feedback and ensure this is relayed to the respective Managers for improvement. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded October 14, 2022
Mercure London Heathrow
8.4
Excellent
Ryan from Canada
Solo traveler
Standard - 1-Bedroom
Stayed 3 nights in February 2019

Close to the airport, small room with broken tub”

Close to the airport, but the "4 star" hotel is.. well, it's just not. The gym has no weights, my room was a shoebox, the shower didn't work, bla bla bla so it goes. Nice staff!

Reviewed February 25, 2019

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Dear Guest , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Nevertheless, we are thankful for the feedback and ensure this is relayed to the respective Managers for improvement. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded October 14, 2022
Mercure London Heathrow
8.8
Excellent
MR from United Kingdom
Business traveler
Standard Single Bed
Stayed 1 night in January 2020

Excellent”

Car park narrow and hard to park when busy but hotel agreeable for me. Thanks

Reviewed January 23, 2020

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Dear Guest , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Nevertheless, we are thankful for the feedback and ensure this is relayed to the respective Managers for improvement. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded October 14, 2022
Mercure London Heathrow
8.0
Excellent
Ekky from Indonesia
Solo traveler
Standard - 1 Double
Stayed 1 night in February 2020

It’s a good value for money”

Reaching this hotel from the airport is pretty easy because there’s a bus that goes to here from the airport. It’s a good value for money.

Reviewed September 01, 2020

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Dear Guest , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Nevertheless, we are thankful for the feedback and ensure this is relayed to the respective Managers for improvement. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded October 14, 2022
Mercure London Heathrow
7.6
Very good
Emily from United States
Solo traveler
Standard - 1 Double
Stayed 1 night in January 2020

Not convenientlt located”

The romm is comfortable and clean and the trainee staff was very pleasant. However it cost 30£ from Terminal 5 in a taxi as no shuttles were to be found. There shuttle back to the airport the next morning cost 6£ but only served Terminals 2&3 so you have to find the train, by a ticket to get to terminals 4&5.

Reviewed January 24, 2020

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Dear Guest , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Nevertheless, we are thankful for the feedback and ensure this is relayed to the respective Managers for improvement. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded October 14, 2022
Mercure London Heathrow
8.0
Excellent
Thet from Myanmar
Business traveler
Superior - 2 Adults
Stayed 3 nights in April 2019

Great Location near Airport”

Nice and quiet near Heathrow airport. Would recommend to stay.

Reviewed April 22, 2019

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Dear Guest , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Nevertheless, we are thankful for the feedback and ensure this is relayed to the respective Managers for improvement. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded October 14, 2022
Mercure London Heathrow
6.0
Helen from United Kingdom
Couple
Standard - 1 Double
Stayed 1 night in April 2022

Reception and bar looks very nice”

This was a last minute choice and I am happy with my experience at this hotel. I didn’t use any of the other facilities but the overall look of the inside of the hotel was very nice, tidy and staff was friendly. Getting to and from Parking wasn’t the best, the room had air conditioning but no heating. I told front desk that the room was cold and they brought me a portable heater. It took a few hours to warm the room but when it was heated it stayed very cosy. The bed was a king size and comfy. Carpet and bathroom could use a deep clean but it wasn’t too bad. Was a bit noisy at first but after a certain time it was very peaceful.

Reviewed April 14, 2022

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Dear Helen, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services not fully up to your expectations. We would be grateful if you can tell us about areas of improvement so that we can carry out the necessary procedures. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded July 23, 2022
Mercure London Heathrow
6.4
Good
Jesse from Canada
Solo traveler
Standard - 1 Double
Stayed 1 night in April 2022

Chilly stay. ”

There was no heat in my room and nobody could get it turned on. I was given an electric heater that was barely able to keep up. No offer of a discount was extended to me.

Reviewed April 06, 2022

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Dear Guest , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Nevertheless, we are thankful for the feedback and ensure this is relayed to the respective Managers for improvement. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded October 14, 2022
Mercure London Heathrow
6.0
Dominic from Australia
Solo traveler
1 Bedroom Superior
Stayed 4 nights in January 2022

Good value for money, “very good””

Stayed at Mercure because of the cheap price and closeness to Heathrow airport as I was leaving from there. Was a bit far away from the train station to be considered a good location but definitely great rooms comparable to higher class hotels but poor gym “if that is something u care about on holiday “ 🤷‍♂️

Reviewed February 15, 2022

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Dear Guest , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. Nevertheless, we are thankful for the feedback and ensure this is relayed to the respective Managers for improvement. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded October 14, 2022
Mercure London Heathrow
6.0
Stephanie from United Kingdom
Solo traveler
1 Bedroom Standard
Stayed 3 nights in June 2022

Not good not bad, you got what you pay for.”

Staffs aren't welcoming upon check in, the phone and cooler in my room didn't work but the staffs sent the maintenance immediately and problems were solved. I would say okay if you choose to live near Heathrow airport.

Reviewed June 12, 2022

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Dear Stephanie , thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services not fully up to your expectations. We would be grateful if you can tell us about areas of improvement so that we can carry out the necessary procedures. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Responded July 23, 2022
Mercure London Heathrow
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