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Mercure London Staines-upon-Thames Hotel
Classic Double, Mercure London Staines-upon-Thames Hotel in London
Mercure London Staines-upon-Thames Hotel
Mercure London Staines-upon-Thames Hotel
Bathroom, Mercure London Staines-upon-Thames Hotel in London
Exterior view, Mercure London Staines-upon-Thames Hotel in London
Exterior view, Mercure London Staines-upon-Thames Hotel in London

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7.7

Very good

38 reviews

38 reviews

Breakfast2
Housekeeping2
Food & Dining1
See map

8.3

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Natural History Museum 24.3 km
V&A - Victoria and Albert Museum 24.6 km
Madame Tussauds London 26.7 km
Buckingham Palace 26.8 km
Big Ben 27.9 km
National Gallery 27.9 km
London Eye 28.3 km
The British Museum 28.4 km
Tower Bridge 31.3 km
Tower of London 31.3 km
Nearby landmarks
Lino Statue 330 m
Elmsleigh Surface Car Park 360 m
The Slug and Lettuce - Staines 380 m
Cygnet Orthodontics 570 m
Staines Train Station 580 m
Two Rivers Shopping Centre 580 m
Spelthorne Leisure Centre 650 m
Dr C D Mills & Dr V Thapar 740 m
Staines Health Centre 740 m
Bishops Way Open Space 1.1 km

Mercure London Staines-upon-Thames Hotel

Thames Street, Heathrow, London, United Kingdom, TW18 4SJ - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Heathrow part of London, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous London Eye. This 3-star property features restaurant to make your stay more indulgent and memorable.

Highlights

580 meters to public transportation

Front desk [24-hour]

Free Wi-Fi in all rooms!

Daily housekeeping

Room service [24-hour]

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Pets allowed

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Golf course [on-site]

Bar

Your dates are popular among travelersPopular destination! Properties in London are being booked every minute!
Value for money7.7
Location rating8.3
Nearest airportHeathrow Airport (LHR)
Distance to airport5.8 km

Rooms available at Mercure London Staines-upon-Thames Hotel

Excellent
Room comfort & quality

8.5

Classic Double River View
...
  • Room size: 20 m²/215 ft²
  • River view
  • 1 double bed
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Classic Double
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
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2 Single Beds Superior River View
...
  • Room size: 20 m²/215 ft²
  • River view
  • 2 single beds
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Classic Family Rive View
...
  • Room size: 20 m²/215 ft²
  • River view
  • 1 double bed
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Classic Family Room
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 1 sofa bed and 1 double bed
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Twin Room with River View
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 2 single beds
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Privilege Double Room
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 1 double bed
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Double Room with River View
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 1 double bed
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Privilege Room
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 1 queen bed
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Other
...
  • Room size: 20 m²/215 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercure London Staines-upon-Thames Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure London Staines-upon-Thames Hotel?

For those who wish to drive their own cars, Mercure London Staines-upon-Thames Hotel has a car park right on site for maximum convenience. Parking is available for an additional charge.

Is breakfast offered at Mercure London Staines-upon-Thames Hotel?

Wake up to a great continental breakfast at Mercure London Staines-upon-Thames Hotel. Adults can enjoy breakfast offered with an additional charge of 16 GBP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure London Staines-upon-Thames Hotel?

Mercure London Staines-upon-Thames Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at Mercure London Staines-upon-Thames Hotel?

Mercure London Staines-upon-Thames Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Mercure London Staines-upon-Thames Hotel?

The closest airport is Heathrow Airport, 5.8 km away from Mercure London Staines-upon-Thames Hotel.

What is the closest train, metro, or bus station to Mercure London Staines-upon-Thames Hotel?

Staines Train Station is the closest train, metro, or bus station, about 570 m away from Mercure London Staines-upon-Thames Hotel.

What restaurants are nearby Mercure London Staines-upon-Thames Hotel?

Mercure London Staines-upon-Thames Hotel is located in Heathrow, famous for good restaurants such as Riverside Restaurant and Bar, WGT and The George - JD Wetherspoon.

What popular shopping places are close to Mercure London Staines-upon-Thames Hotel?

Located in the Heathrow area, Mercure London Staines-upon-Thames Hotel is close to great shopping choices like Two Rivers Shopping Centre.

What are popular attractions near Mercure London Staines-upon-Thames Hotel?

Guests at Mercure London Staines-upon-Thames Hotel can easily visit Lino Statue, Bishops Way Open Space and Church Lammas located in the Heathrow area.

What popular natural sightseeing spots are close to Mercure London Staines-upon-Thames Hotel?

Mercure London Staines-upon-Thames Hotel is located in the Heathrow area, which is famous for natural sightseeing destinations such as Apple (pink), Apple - Granny Smith and Apple - John Apple.

See map

Explore the neighborhood

What people love about Mercure London Staines-upon-Thames Hotel

  • 10

    Exceptional
    Location

    "A wonderful and nearby place to Heathrow Airport stay."

    OPDESH

    |

    July 11, 2022

  • 10

    Exceptional
    Staff 

    "Excellent location with friendly staff always helpful and the food is really nice too i highly recommend here"

    Susanne

    |

    April 24, 2021

  • 7.6

    Very good
    Location

    "Great location close to the high street and other shops, restaurants, & entertainment."

    Mohammed

    |

    March 2, 2020

Overall rating:

7.7

Very good
38 reviews
Cleanliness
7.7
Facilities
6.9
Location
8.3
Read all reviews >
More about Mercure London Staines-upon-Thames Hotel

More about Mercure London Staines-upon-Thames Hotel

Mercure London Staines-upon-Thames Hotel

When you are looking for comfortable and convenient accommodations in London, make Mercure London Staines-upon-Thames Hotel your home away from home. A stay at Mercure London Staines-upon-Thames Hotel ensures an easy access to the lively city and all of its wonders.
Take advantage of a wealth of unrivaled services and amenities at Mercure London Staines-upon-Thames Hotel. Stay connected throughout your stay with free internet access provided. Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including express check-in or check-out, luggage storage and safety deposit boxes.
The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Mercure London Staines-upon-Thames Hotel. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator and a coffee or tea maker are available in some select rooms. You can stay fresh and clean with a hair dryer provided in some guest bathrooms.


Dining and things to do

Wake up with no worries at Mercure London Staines-upon-Thames Hotel, where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at Mercure London Staines-upon-Thames Hotel. Stay wet and wild with fun family water activities like non-motorized water sports. Test your skills! Get competitive with your travel group or other guests, at the hotel's golf course on site. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.

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Amenities and facilities

Good
Facilities

6.9

Most talked about facilities

Breakfast

3 mentions

View

1 mention

Languages spoken
  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Croatian
  • Czech
  • Danish
  • Dutch
  • French
  • German
  • Hindi
  • Hungarian
  • Italian
  • Lithuanian
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Spanish
  • Swedish
Internet access
  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • Golf course [on-site]
  • Ticket services
  • Tours
  • Water sports (non-motorized)
Cleanliness and safety
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
Access
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
Getting around
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • Individual air conditioning
  • Ironing facilities
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Telephone
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Continental
  • Vegetarian
  • Full English/Irish
  • Gluten-free

Location

Thames Street, Heathrow, London, United Kingdom, TW18 4SJ
Excellent
Location

8.3

Airports
  • Heathrow Airport (LHR)
    5.8 km 18 min drive
  • Gatwick Airport (LGW)
    38.4 km 48 min drive
Public transportation
  • Staines Train Station
    580 m 10 min walk
  • Egham Train Station
    2.5 km 9 min drive
Hospital or clinic
  • Cygnet Orthodontics
    570 m
Convenience store
  • WHSmith
    260 m 1 min drive
Cash withdrawal
  • ATM
    260 m 4 min walk

What's nearby

Popular landmarks
  • Natural History Museum
    24.3 km
  • V&A - Victoria and Albert Museum
    24.6 km
  • Madame Tussauds London
    26.7 km
  • Buckingham Palace
    26.8 km
  • Big Ben
    27.9 km
  • National Gallery
    27.9 km
  • London Eye
    28.3 km
  • The British Museum
    28.4 km
  • Tower Bridge
    31.3 km
  • Tower of London
    31.3 km
Nearby landmarks
  • Lino Statue
    330 m
  • Elmsleigh Surface Car Park
    360 m
  • The Slug and Lettuce - Staines
    380 m
  • Cygnet Orthodontics
    570 m
  • Staines Train Station
    580 m
  • Two Rivers Shopping Centre
    580 m
  • Spelthorne Leisure Centre
    650 m
  • Dr C D Mills & Dr V Thapar
    740 m
  • Staines Health Centre
    740 m
  • Bishops Way Open Space
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 6-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out from12:00
  • Check-out until12:00
Extras
  • Breakfast charge (unless included in room price)16 GBP
The property
  • Number of bars/lounges1
  • Number of restaurants1
  • Number of rooms 78

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure London Staines-upon-Thames Hotel from real guests

Provided by verified guests of Agoda
7.7
/
10
Cleanliness7.7
Facilities6.9
Location8.3
Room comfort and quality8.5
Service8.6
Value for money7.7
High score for London
Rating
9+ Exceptional (3)
8-9 Excellent (2)
7-8 Very Good (11)
6-7 Good (6)
<6 Below Expectation (2)
Time of the year
Mar - May (5)
Jun - Aug (5)
Sep - Nov (8)
Dec - Feb (6)
All guests (38)
All room types
All languages

Show reviews that mention 

Showing 24 verified guest comments
12
8.0
Excellent
Martin from United Kingdom
Couple
Classic Double
Stayed 1 night in June 2017

Great Dog Friendly Hotel”

What stood out for us was the fact we had two small dogs with us that could go everywhere within the hotel. The ground floor rooms were ideal with French doors leading out to the lawn. Nice view over the Thames River also.

Reviewed July 02, 2017

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7.6
Very good
Mohammed from Kuwait
Business traveler
Classic Double River View
Stayed 6 nights in February 2020

Well located with nice rooms”

Great location close to the high street and other shops, restaurants, & entertainment. Walking distance to the above and to Staines train station and also to my work area. Nice different types of rooms. Wonderful staff that try their best to keep their customers happy. Only wished they had a wider range of breakfast offered as it will be boring for someone staying for many nights.

Reviewed March 03, 2020

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8.7
Excellent
Thomas from Ireland
Group
Classic Double
Stayed 1 night in October 2014

My stay at Mercure, Staines”

Rooms, reception area, price

Rooms were fantastic especially for the price. Night Duty Manager was a very pleasant, professional. Wasn't overly impressed with the breakfast though. With an hour left till breakfast ended I expected a much better selection, and it wasnt replenished the whole time I was there

Reviewed October 06, 2014

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8.0
Excellent
Christopher from United Kingdom
Couple
Classic Double
Stayed 1 night in December 2018

ok but dated ”

when I sat yes for recommending its only a just. The staff were ok but minimal and all foreign. the decoration is dated. the breakfast very comprehensive but buffet style and a bit dry. The rooms are nothing to shout about, with a 32" TV, but they'll do for an overnight stay. the kings are is ok but it will be better in the summer as tgere is direct access to the riverside seating area so you can watch the boating crews on the river.

Reviewed December 23, 2018

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7.2
Very good
Alex from South Africa
Business traveler
Classic Double River View
Stayed 3 nights in September 2017

Charming hotel ”

Charming hotel right on the river. Good breakfast. Clean room. Only objection is the Bar needs a much better selection of draft beer.

Reviewed September 10, 2017

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8.0
Excellent
Heather from United Kingdom
Couple
Classic Double
Stayed 1 night in April 2015

Night out”

Size of room, quality of food, friendliness of restaurant staff

It was a good place to stay. The room was a bit cold and the heating clunked quite a bit so we had to turn it off. Also, one of the pillows was as hard as a rock and the quilt was difficult to pull up round my ears! I am however, always cold!

Reviewed April 14, 2015

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7.6
Very good
Matt from United Kingdom
Couple
Classic Double River View
Stayed 1 night in September 2019

Very good”

Shower head had to be held while showering and toilet flush needed many pushes to do anything - room 60.

Reviewed September 12, 2019

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6.4
Good
Arimar from Brazil
Business traveler
Classic Double
Stayed 1 night in February 2019

Good”

I found the facilities quite old, but it caters for those who stay only one night or a few days ..... I booked through an air conditioned room and they accommodated me in a room without air conditioning .... It was cold and it would only be one night, then I did not seek the immediate solution ....

Reviewed February 12, 2019

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8.8
Excellent
Abdelmadjid from Oman
Business traveler
Classic Double
Stayed 2 nights in March 2019

Recommended”

Great place and helpful and firendly staff. Short note: carpet by reception needs changing.

Reviewed March 10, 2019

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9.3
Exceptional
John from United Kingdom
Couple
Classic Double
Stayed 1 night in October 2015

Great hotel ”

Staff were excellent, clean, and bar and restaurant welcoming.

Had a wonderful time, great location for Twickenham and Kew Gardens

Reviewed October 13, 2015

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6.8
Good
Michael from Singapore
Couple
Classic Double River View
Stayed 1 night in December 2016

Good”

This hotel is rather tired and could do with refurbishment

Reviewed June 17, 2017

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6.4
Good
jorge from Germany
Solo traveler
Classic Double
Stayed 1 night in January 2020

Good”

Nice staff. No bed side lamps.

Reviewed January 11, 2020

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5.2
Keith from United Kingdom
Solo traveler
Classic Double
Stayed 1 night in May 2020

Not good, everything about the hotel needs updating”

Terrible breakfast

Reviewed June 01, 2020

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8.0
Excellent
Siti from Malaysia
Solo traveler
Classic Double
Stayed 3 nights in September 2022

Very good”

Full of facilities here..u can get anything u want here..beautiful and nice neighborhood..

Reviewed September 28, 2022

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7.2
Very good
Imran from India
Business traveler
Classic Double
Stayed 1 night in September 2022

No elevators”

The main drawback of the hotel is that it doesn't have elevators and very long coridors which makes life difficult to move around the hotel

Reviewed September 21, 2022

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6.4
Good
YEE from Malaysia
Couple
Classic Double
Stayed 1 night in September 2022

Good”

This hotel has no elevators ! Never stay here if you have heavy luggage to lug along

Reviewed September 15, 2022

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6.8
Good
IAN from United Kingdom
Couple
Classic Double
Stayed 2 nights in July 2022

Needs a refurb”

Is a little old and tired and really needs a refurbishment. Carpets, bathrooms etc look like last touched 20 years ago But location is great, the staff are great and it a good price

Reviewed July 31, 2022

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6.0
Julia from United Kingdom
Couple
Classic Double River View
Stayed 1 night in July 2022

Very Obliging Staff”

Such a shame that this hotel is so so rundown. It is beautifully positioned by the Thames. Having paid extra to have a room with a river view, I was disappointed to only have a view of trees and bushes. The receptionist made sure I had a room with French windows( a special request). I have never stayed in such a tatty and dirty place. Breakfast was disappointing, as it was luke warm. You even have to serve yourself with tea and coffee. Luckily we were only there for one night. No soap in the bathroom.

Reviewed July 29, 2022

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10.0
Exceptional
OPDESH from Malaysia
Group
Classic Double
Stayed 1 night in July 2022

Nice quit Place”

A wonderful and nearby place to Heathrow Airport stay. Breakfast was wonderful and have parking but need to pay. Will sure love to stay at this place again for a quit time.

Reviewed July 11, 2022

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7.6
Very good
taliba from United Kingdom
Couple
Classic Double
Stayed 1 night in June 2022

Great location for thrope Park ”

Stayed for one night as close to thrope Park. Clean and pleasant.. arrived late but had bar open.. food abit expensive for what you get but can fault hotel as my partner fell unwell about 12.30am and one member of staff behind reception more then went out his way to provide assistance

Reviewed June 11, 2022

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12
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