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Mercury Phu Quoc Resort and Villas
Mercury Phu Quoc Resort and Villas
a beach filled with lots of colorful umbrellas, Mercury Phu Quoc Resort and Villas in Phu Quoc Island
Lobby, Mercury Phu Quoc Resort and Villas in Phu Quoc Island
Lobby, Mercury Phu Quoc Resort and Villas in Phu Quoc Island
Beach, Mercury Phu Quoc Resort and Villas in Phu Quoc Island
a swimming pool with a large swimming pool in the middle of it, Mercury Phu Quoc Resort and Villas in Phu Quoc Island

Removed from saved list

8.2

Excellent

754 reviews

754 reviews

Beach19
Housekeeping13
Breakfast11
See map

7.9

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Long Beach 270 m
Phu Quoc Waterfall 5.1 km
Duong Dong Market 7.3 km
Ho Quoc Temple 7.4 km
Sao Beach 12.2 km
Phu Quoc Prison 13.0 km
Phu Quoc Countryside 19.7 km
Vinwonders Phu Quoc 25.0 km
Vinpearl Safari 25.9 km
Nearby landmarks
Long Beach 270 m
Sunset Sanato Beach Club 300 m
Farmers' Market 460 m
Phu Quoc Pearl Farm 850 m
T Mart 860 m
Airport viewpoint 1.9 km
Ngoc Hien Pearl Farm 2.0 km
Landing Airplanes 2.4 km
Phu Quoc International Airport 2.8 km
Sieu Thi Con Mart 3.6 km

Mercury Phu Quoc Resort and Villas

Duong To Hamlet, Duong To Commune, Cửa Lấp, Phu Quoc Island, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cửa Lấp part of Phu Quoc Island, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sao Beach. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

270 meters to Long Beach

Check-in [24-hour]

Free airport transfer

Excellent breakfast

Private beach

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Airport transfer

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Swimming pool [indoor]

Fitness center

Bicycles

Beachfront

Your dates are popular among travelersUsers are booking a place in Phu Quoc Island every 2 minutes on Agoda.com
Value for money8.4
Distance to city center7 km
Location rating7.9
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport2.8 km

Rooms available at Mercury Phu Quoc Resort and Villas

Excellent
Room comfort & quality

8.7

4-Bedroom Villa
...
  • Garden view
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
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Beachfront Villa
...
  • Room size: 100 m²/1076 ft²
  • Sea view
  • 1 king bed
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Garden View Villa
...
  • Room size: 52 m²/560 ft²
  • Garden view
  • 2 single beds
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Luxury Pool Villa
...
  • Room size: 50 m²/538 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Villa - Pool View
...
  • Room size: 52 m²/560 ft²
  • Pool view
  • 1 king bed
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Sea View Villa
...
  • Room size: 52 m²/560 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Luxury Garden View Villa
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
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Luxury Sea View Villa
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 sofa bed and 1 queen bed
Enter dates to see prices
Deluxe Room Double
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 1 king bed
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Deluxe Twin Room
...
  • Room size: 52 m²/560 ft²
  • Shower
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercury Phu Quoc Resort and Villas?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercury Phu Quoc Resort and Villas?

Mercury Phu Quoc Resort and Villas is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the resort know you want a complimentary ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Mercury Phu Quoc Resort and Villas has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Phú Quốc Island with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Mercury Phu Quoc Resort and Villas?

Start your mornings right, with the continental and buffet breakfast options offered at Mercury Phu Quoc Resort and Villas. There's an additional charge of 300000 VND for adults and 250000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Mercury Phu Quoc Resort and Villas?

Mercury Phu Quoc Resort and Villas features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Mercury Phu Quoc Resort and Villas?

Mercury Phu Quoc Resort and Villas does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Mercury Phu Quoc Resort and Villas?

The closest airport is Phu Quoc International Airport, 2.7 km away from Mercury Phu Quoc Resort and Villas.

What restaurants are nearby Mercury Phu Quoc Resort and Villas?

Mercury Phu Quoc Resort and Villas is located in Cửa Lấp, famous for good restaurants such as Areca restobar, May Restaurant and CAMI Restaurant & Bar.

What are popular attractions near Mercury Phu Quoc Resort and Villas?

Guests at Mercury Phu Quoc Resort and Villas can easily visit Boutique ha spa located in the Cửa Lấp area.

What popular natural sightseeing spots are close to Mercury Phu Quoc Resort and Villas?

Mercury Phu Quoc Resort and Villas is located in the Cửa Lấp area, which is famous for natural sightseeing destinations such as Phu Quoc Waterfall, Peppers in Phu Quoc chez Le Ho and Suoi Tranh Waterfall.

See map

Explore the neighborhood

What people love about Mercury Phu Quoc Resort and Villas

  • 10

    Exceptional
    Spaciousness

    "Room large, clean;"

    Thi

    |

    December 16, 2022

  • 10

    Exceptional
    Cleanliness

    "The rooms are old but very clean."

    Varun

    |

    November 28, 2022

  • 9.2

    Exceptional
    Location

    "This has been a great find nestled just on the beach but still very quiet as it is away from the hustle and bustle of citylife but yet close to al attractions."

    Abhinandan

    |

    January 12, 2023

Property ranking|Compared to 767 Phu Quoc Island properties
See all rankings
Room comfort score
8.7/10
Room size
151 sqm.
Service score
8.7/10
Cleanliness score
8.4/10
Better than
97
%
of Phu Quoc Island properties
Bigger than
96
%
of Phu Quoc Island properties
Better than
83
%
of Phu Quoc Island properties
Better than
79
%
of Phu Quoc Island properties
Overall rating:

8.2

Excellent
754 reviews
Cleanliness
8.4
Facilities
8.1
Location
7.9
Read all reviews >
What travelers say they love:
The rooms is big and best pet is it’s all villa kind of reso...
Nihal from India
Family with young children
More about Mercury Phu Quoc Resort and Villas

More about Mercury Phu Quoc Resort and Villas

Mercury Phu Quoc Resort and Villas

Take everything available in Phu Quoc Island with a comfort stay at Mercury Phu Quoc Resort and Villas. Enjoy the ocean, or just watch it with a refreshing drink. Just 12.4 km from Sao Beach, you can enjoy some beach time with a stay at Mercury Phu Quoc Resort and Villas.
Mercury Phu Quoc Resort and Villas offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the resort can arrange it before your check-in date. Taxi and car hire services provided by the resort make it easy to plan your day trips, sightseeing, and more around Phu Quoc Island.
If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site. The resort provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Mercury Phu Quoc Resort and Villas is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Mercury Phu Quoc Resort and Villas include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The resort also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious free breakfast, which you'll always enjoy at Mercury Phu Quoc Resort and Villas. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. A night in at the resort's bar can be as fun as a night out with your travel companions.
Mercury Phu Quoc Resort and Villas offers wonderful recreational facilities for guests to enjoy. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage, salon, solarium, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Get wet in the best way on sunny days by joining water-world activities like snorkeling and non-motorized water sports. Have some easy fun without traveling far, while playing tennis court at Mercury Phu Quoc Resort and Villas.
Have fun with your friends or family, or even meet new people at the library and shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take advantage of the opportunity to explore Phu Quoc Island while in the city. The best way to remember your time in Phu Quoc Island is with a nice gift at Duong Dong Market located about 7.2 km away.


Reasons to stay here

Guests who stayed here rated the facilities above 83% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 95% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 97% of other accommodations in Phu Quoc Island.

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Amenities and facilities

Excellent
Facilities

8.1

Most talked about facilities

Swimming Pool

17 mentions

Beach

13 mentions

Breakfast

7 mentions

Food & Dining

6 mentions

Languages spoken
  • English
  • Russian
  • Vietnamese
Outdoor
  • Beachfront
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Light therapy
  • Massage
  • On-site entertainment
  • Private beach
  • Sauna
  • Snorkeling
  • Solarium
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Tours
  • Water sports (non-motorized)
Cleanliness and safety
  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Breakfast [free]
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Blackout curtains
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
Restaurants on site
Little Island
  • Cuisine: Asian, Local, Vietnamese
  • Menu: Buffet, A-la-carte

Location

Duong To Hamlet, Duong To Commune, Cửa Lấp, Phu Quoc Island, Vietnam
Very good
Location

7.9

Airports
  • Phu Quoc International Airport (PQC) - Vietnam
    2.8 km
  • Sihanouk International Airport (KOS) - Cambodia
    60.1 km
Public transportation
  • Hon Thom Cable Car
    14.3 km
Hospital or clinic
  • jomka mrech phu vog
    6.4 km
Shopping
  • Duong Dong Market
    7.3 km

What's nearby

Popular landmarks
  • Long Beach
    270 m
  • Phu Quoc Waterfall
    5.1 km
  • Duong Dong Market
    7.3 km
  • Ho Quoc Temple
    7.4 km
  • Sao Beach
    12.2 km
  • Phu Quoc Prison
    13.0 km
  • Phu Quoc Countryside
    19.7 km
  • Vinwonders Phu Quoc
    25.0 km
  • Vinpearl Safari
    25.9 km
Nearby landmarks
  • Long Beach
    270 m
  • Sunset Sanato Beach Club
    300 m
  • Farmers' Market
    460 m
  • Phu Quoc Pearl Farm
    850 m
  • T Mart
    860 m
  • Airport viewpoint
    1.9 km
  • Ngoc Hien Pearl Farm
    2.0 km
  • Landing Airplanes
    2.4 km
  • Phu Quoc International Airport
    2.8 km
  • Sieu Thi Con Mart
    3.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • This property offers a shuttle bus service from the airport. In order to reserve the transfer, please inform the property of your arrival details at least 48 hours prior to arrival via the Special Request box or contact the property directly. Contact details can be found on the email booking confirmation.
    The property will not be responsible for any request later than 48 hours or without flight arrival details.
  • Free round-trip airport transfer is available from 06:00 AM to 10:00 PM.
  • One child under 5 years old stays for free if using existing bed. Children 6-11 years old will be charged VND 250,000 for breakfast when using existing bed. Children 12 years and over are considered as adults
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee0 VND
  • Distance from city center7 km
  • Travel time to airport (minutes)7
Extras
  • Breakfast charge (unless included in room price)300000 VND
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors0
  • Number of restaurants2
  • Number of rooms 147
  • Room voltage220
  • Year property opened2013

Property announcements

Free Shuttle bus service from Resort to Duong Dong Town

Free Afternoon tea.

Free skin care with fresh cucumber

Reviews of Mercury Phu Quoc Resort and Villas from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.4
Facilities8.1
Location7.9
Room comfort and quality8.7
Service8.7
Value for money8.4
High score for Phu Quoc Island
Rating
9+ Exceptional (158)
8-9 Excellent (94)
7-8 Very Good (69)
6-7 Good (20)
<6 Below Expectation (53)
Time of the year
Mar - May (97)
Jun - Aug (61)
Sep - Nov (86)
Dec - Feb (150)
All guests (650)
All room types
All languages

Show reviews that mention 

Showing 394 verified guest comments
12345
9.6
Exceptional
Steven from Malaysia
Family with young children
Stayed 4 nights in May 2019

Nice Resort, Nice Beach”

Rooms are spacious and very clean. Staff are helpful and polite especially the buggy driver. We stayed there for 4 nights. For visitors who do not have any itinerary planned ahead, pls speak to the Guest Manager, Sean. I tried the Iceman Stall that he recommended and true enough it was REALLY good. The resort is located just 5 min away from airport but further away from town. But you will get a nice and quiet environment. I would strongly recommend to get your own transportation; ie rent a scooter or car. Kids aged 6-12 stay for free but there is additional charge for breakfast. Complimentary breakfast for those below 6. Overall, our stay was Great although the weather was very very hot (not warm)! If there is anything to improve that would be the shower pressure and more fans for the Romance Restaurant. We were literally sweating (due to the hot weather) while having breakfast at 8am. :)

Reviewed May 27, 2019

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Dear Steven, Warm greetings from the team at Mercury Phu Quoc. We would like to thank you for choosing our hotel and sharing your opinions and comments with others here on Agoda.com. We are pleased that you satisfied with our service as well as with our staffs, particularly Mr. Sean. We suppose to promote our advantages that you already appreciated. Mercury team and I are absolutely proud of those stuffs and that could be a strong motivation for us to make great effort in the hope that our valued guests as you could be taken care as what you deserve to have. Your comments regarding shower pressure and fans for the Romance Restaurant will be taken to heart and passed on by myself to maintenance manager. May we say that we were happy to be of service to you and dearly hope that if you ever decide to return here you will consider staying with us again. Yours sincerely, Trinh Tran ( Ms) Guest Relations Department

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Mercury Phu Quoc Resort and Villas
10.0
Exceptional
Tam from Vietnam
Business traveler
Garden View Villa
Stayed 1 night in December 2021

Exceptional”

Hotel is new and near the airport and Duong Dong Market, the beach is very clean, hotel staff is very friendly.

Reviewed December 24, 2021

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10.0
Exceptional
Sarah from Vietnam
Couple
Beachfront Villa
Stayed 3 nights in April 2019

Special”

Having our own pool made a huge difference add in no premium for room service and you get an amazing, very special break.

Reviewed June 19, 2019

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Dear Sarah, Xin Chao from the team here at Mercury Phu Quoc. We would like to thank you for choosing stay with us and for posting a very kind review on Agoda.com. We are happy that you found everything to your satisfaction and that your expectations were fulfilled. We do deeply appreciate guest feedback and it certainly helps us keep in touch with our guest and maintain a certain standard that our guests deserve. On behalf of all of the staff here, we wish you success for the future and we do hope that you will come back and see us again. Yours sincerely Ms Trinh Tran

Responded June 20, 2019
Mercury Phu Quoc Resort and Villas
10.0
Exceptional
Thong from Vietnam
Couple
Luxury Pool Villa
Stayed 3 nights in March 2022

Excellent resort”

Good location, friendly staff, good breakfast and food. Beautiful villa with pool access.

Reviewed March 30, 2022

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Thank you for choosing our resort for your holidays in Phu Quoc and for your time to write such a nice review. All our staff are pleased to have you with us and hope to have a chance to serve you again in the future. With best regards, Resort Management

Responded September 07, 2022
Mercury Phu Quoc Resort and Villas
9.2
Exceptional
Maulik from India
Family with young children
Sea View Villa
Stayed 1 night in May 2022

Stay in May, 2022”

We stayed in the Sea View Villa. Rooms were spacious and clean. Staff was exceptionally courteous and helpful. Some language issues, but nevertheless they provided all possible assistance making our stay easy and comfortable. Quality of food is good. Some of us are vegetarians, and the chef cooked some really delicious dishes though not offered on the menu card. Memorable stay. Would surely recommend stay in Sea View Villas.

Reviewed May 29, 2022

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Dear Maulik Nanavati, Thank you for choosing our resort for your holidays in Phu Quoc and for your time to write such a nice review. All our staff are pleased to have you with us and hope to have a chance to serve you again in the future. With best regards, Resort Management

Responded September 07, 2022
Mercury Phu Quoc Resort and Villas
10.0
Exceptional
neeti from India
Group
Beachfront Villa
Stayed 3 nights in May 2019

Amazing people and property”

Amazing people and property, best in Phu quoc

Reviewed June 06, 2019

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Dear Neeti Kiran, Thank you for staying with us and thanks for your review. I am glad that you are happy with our service and facilities. Hope to welcome you back in the future. With best regards,

Responded June 07, 2019
Mercury Phu Quoc Resort and Villas
8.8
Excellent
THI from Australia
Group
Stayed 4 nights in February 2019

Spacious villas and friendly staff”

We came as a group of 8 and stayed in The Garden Villa, all king size beds, spacious living room, dining & bathrooms and a large clean family size pool. Minor things to note, we had to ask for cutlery, glasses and plates as there was no kitchenware (pots, pans etc), the water pressure for showers was off/on depending on which bathroom, and there was no main living/dining room air conditioning so staff provided additional fans. The Garden Villas are a 2 minute walk from the main hotel area/facilities, in which buggy service is provided by the hotel. There is construction happening as the hotel is expanding. The main hotel pool was decent, good pool bar and lounge chairs for the beach area as well. The restaurant was reasonably priced with great food and the buffet breakfast had a variety of options. I will recommend the onsite spa service. Overall the hotel staff including the site manager, Sean, were really nice and friendly and made our stay an enjoyable experience.

Reviewed February 26, 2019

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Dear THI, A warm greeting from us! We would like to thank you for choosing to stay here in Mercury Resort. On behalf of us here, we are very happy that we satisfied your needs especially with the hotel facilities and found out that the staff was very friendly. It’s our pleasure that your group enjoyed during a stay here. We are very sorry for not providing immediately for the glasses, plates, cutlery etc. before you arrived here and also the lack of hot water. We apologized for the inconvenience that you experience. I will inform the spa service for your recommendation. Once again thank you so much for choosing to stay here and we hope to see you again. Sinecerely yours, Katrina O. Guest Relation

Responded March 05, 2019
Mercury Phu Quoc Resort and Villas
8.8
Excellent
Fara from Malaysia
Group
Stayed 3 nights in April 2019

Excellent”

We stayed in the 4BR Garden Villa with pool. One of the good points to note is how helpful and friendly the staff were! The villa was spacious , beds and pillows were comfortable , and the private pool was awesome! The buggy service to and from the Villa was amazing too. There were AC in all rooms but no AC in the living room and kitchen. However the staff were helpful to bring in a stand fan and also set up the best AC mode to cool down the living room and kitchen; we then had no issues with there not being an AC in those areas. Breakfast buffet had both Vietnamese and Western options. Would definitely stay here again!

Reviewed April 16, 2019

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Dear Fara, Warm greetings form us here! Thank you for your time to make a comment. We greatly appreciated the kind words about the staffs here. We are very happy that overall you and your family was satisfied, comfortable and happy during your stay here. It was nice to hear that you want to visit us again and we will continue to deliver a better quality service. It’s my pleasure to welcome you here personally. Thank you very much. Sincerely yours, Katrina O. Guest Relation

Responded April 17, 2019
Mercury Phu Quoc Resort and Villas
9.2
Exceptional
Nihal from India
Family with young children
Stayed 3 nights in April 2021

Good place not far from action”

Mercury is a good resort to stay if you like a bit of isolation or with young members. The rooms is big and best pet is it’s all villa kind of resort. We thoroughly enjoyed our stay and recommend to any one

Reviewed May 05, 2021

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Dear Nihal, Thank you for choosing our resort for your holidays in Phu Quoc and for your time to write such a nice review. All our staff are pleased to have you with us and hope to have a chance to serve you again in the future. With best regards, Resort Management

Responded May 06, 2021
Mercury Phu Quoc Resort and Villas
8.8
Excellent
Phillip from Vietnam
Couple
Stayed 5 nights in December 2019

I would definitely return”

We visited over New Year, so a very busy time, and the service was excellent - friendly and helpful staff with good facilities. The private beach is the best on Long Beach, the resort is quiet and peaceful with a great atmosphere. The food/restaurant is very good. We would definitely return.

Reviewed January 05, 2020

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Warm greetings from us here at Mercury. We thank you very much for choosing to stay with us and for taking the time post your opinions here. We really do appreciate it. Guest relation team.

Responded February 07, 2020
Mercury Phu Quoc Resort and Villas
8.8
Excellent
STEPHANE from Vietnam
Couple
Stayed 1 night in November 2019

Good localisation, service was good.”

We love the place but we think the room can be better.

Reviewed November 27, 2019

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Dear Mr. Stephane, Warm greeting from Mercury Phu Quoc. We would like to thank you for taking the time to post positive feedback about your stay with us. It is very pleasing to see that overall you had an enjoyable stay with us. It is also nice to see that you found the villas to your satisfaction. We valued your compliments with our service and facilities. Your comment really inspire us to strive harder in servicing our guests better and better every day. We will be very happy to have you return to us in the future and give you another unforgettable experience. Yours sincerely, Ms Trinh Tran Guest Relations Department Mercury Phu Quoc Resort &Villas

Responded December 09, 2019
Mercury Phu Quoc Resort and Villas
7.6
Very good
Pierre from Vietnam
Family with young children
Stayed 3 nights in December 2020

Good value for money ”

Mercury is a very convenient place to stay for a family with toddler at only 5 min from the airport. We had a pleasant stay there. The staff was friendly and kind with our baby. We appreciated our stay in a nice villa. The room was nice with an unexpected but very appreciated terrasse. The only negative point was the the dirtiness of the private beach and garden which just need to be raked. During our stay it looked abandoned with plastic, cigarette butt and other trash on the sand which are not safe for a baby. It's a pity because the other garden paths were well maintained.

Reviewed January 04, 2021

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Dear Pierre, Xin Chao from Mercury Phu Quoc Resort & Villas! We are very excited to read your gorgeous feedback about our resort concerning with your recent experience in our resort, especially about our staff, resort location and room facilities. Your concerns about the beach have been forwarded to related department to improve our service and i do apologize for any inconveniences caused you. I am surely that you and your family would have a great memories about Phu Quoc during your New Year holidays. Again, thank you for choosing to stay at our resort and hope to have a chance to serve you in the future. Best regards, Mercury Phu Quoc

Responded January 06, 2021
Mercury Phu Quoc Resort and Villas
8.0
Excellent
Harriet from Vietnam
Group
Luxury Pool Villa
Stayed 2 nights in February 2021

Gives value for money”

My friend and I stayed for two nights. Staff was helpful in every way. Andy (at the restaurant) was very welcoming and warm. We highly recommend this facility.

Reviewed February 11, 2021

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Dear Harriet, Xin Chao from Mercury Phu Quoc Resort & Villas! We are very excited to read your gorgeous feedback about our resort concerning with your recent experience in our resort, especially about our staff and Andy from the restaurant. I am surely that you would have a great memories about Phu Quoc during your holidays. Again, thank you for choosing to stay at our resort and hope to have a chance to serve you in the future. Best regards, Mercury Phu Quoc

Responded April 24, 2021
Mercury Phu Quoc Resort and Villas
8.0
Excellent
Tina from South Africa
Couple
Stayed 4 nights in May 2019

Very good”

A bit of a language barrier at stages but someone always comes to the rescue. Clean friendly and overall, good value for money.

Reviewed May 30, 2019

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Dear Mrs Tina, Warm greeting from the team here at Mercury. We would like to begin by thanking you for choosing Mercury Resort and for posting a review here on Agoda.com. We are very happy for your kind words regarding the staffs here. Your feedback is invaluable and greatly appreciated by us. That definitely will be an motivation for us to complete our service better and better.. On behalf of the team here , we would like to thank again for choosing Mercury and we hope that we have the opportunity to meet you again. Yours sincerely, Trinh Tran ( Ms) Guest Relations Department

Responded June 01, 2019
Mercury Phu Quoc Resort and Villas
6.4
Good
Mateusz from Poland
Couple
Beachfront Villa
Stayed 2 nights in October 2020

Not really 4 star”

The place clearly has the best days behind it. Facilities, landscape and overall feel is very old fashioned, but I must admit that the staff was trying their hardest despite a few hiccups. Our villas was nice and spacious, unfortunately 'hot' water was barely lukewarm, which was a problem on cold, rainy days. The beach was incredibly dirty, with literally lots of trash laying around. Overall it would be good, but not for this money - for a slightly higher price there are much better options on Phu Quoc

Reviewed October 26, 2020

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Dear Mateusz, Xin Chao from Mercury Phu Quoc Resort & Villas, Thank you very much for your time to write a review. We are sorry about the hot water you faced it, most of the time it runs well even this is by solar energy. Unfortunately, during your stay, there is a storm went through Vietnam, then more or less it affects to our beach, however it is our responsibility to clean the beach and I will forward your feedback to our management. Again, thank you for choosing to stay at our resort. Best regards, Dat Luong (Mr)

Responded October 29, 2020
Mercury Phu Quoc Resort and Villas
6.0
Vincent
Couple
Stayed 4 nights in July 2019

Childish and passive staff (except Trinh and Truc) and closed bars/activities disappointed us”

Staff: 1 staff member (the guy who was always behind the bar inside) was laughing at me literally every time I ordered something. Very rude and childish to me. This happened not once but I think 10 or 11 times. He didn’t look at me but just laughed, haven’t experienced this anytime before. 1 positive thing: The woman at the reception (Trinh) helped me very good with the booking of flight tickets. She deserves the 5 star rating, together with waitress Truc. Facilities: On the website they show off with multiple bars and activites etc. However it was more a spooky resort, all bars (including the pool bar!!) were closed. You should inform your guests when bars and activities are closed because some guest choose a resort on this... Food was good, but the atmosphere of the restaurant was very very very bad. The location is beautiful, the room was great, but there is room for much improvement. The staff was very passive and/or rude in general, open the poolbar OR inform that it’s closed

Reviewed July 26, 2019

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Dear Vincent, Xin Chao from Mercury Phu Quoc. Thank you for choosing and trusting us your holiday. It`s a big pleasure to know that you found our location beautiful, enjoyed your room and staff Trinh, Truc. We are so sad to know that we were not able to meet your expectations. Allow me to offer you our deepest apologies for any experienced inconveniences during your stay. I regret that our staff had the expression which consciously made you misunderstand. Anyway, we believe he did not mean to make you feel uncomfortable. With all our sincerity, we would like again apologize for the mistake, and it definitely will be a valued experience for him as well all staffs here. On the other hand, we are sorry for not updating information properly about the bars closed that you encountered during the stay. We strive to improve our facilities to meet every guests' needs. We are looking forward that we will still be able to welcome you again. Yours sincerely, Trinh Tran ( Ms)

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Mercury Phu Quoc Resort and Villas
6.8
Good
KAUSHIK
Family with young children
Stayed 2 nights in July 2019

Average stay”

Overall, it was an average stay

Reviewed July 16, 2019

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Dear Kaushik, The warmest of greetings from Mercury Phu Quoc. I would like thank you for taking the time to share your feedback. To begin allow me to offer you our deepest apologies for any experienced inconveniences during your stay. We are sad to know that we were no able meet your expectations. We are always delighted to learn from our guest and grateful for your show of appreciation. Your comments really inspire us to strive harder in servicing our guests better and better everyday. Once again thank you for choosing Mercury Phu Quoc Resort & Villas, i do hope that we will have the opportunity to see you again in the future. Yours Sincerely, Ms. Trinh Tran

Responded July 17, 2019
Mercury Phu Quoc Resort and Villas
5.2
Reymond from Vietnam
Couple
Stayed 2 nights in April 2021

Dont mix Mercury with Mercure”

Many better hotel’s on the Island. Facilities are far from Novotel,Radisson wich is around the same price range. Food menu in the hotel was very limited and not tasty. The beach and ocean was full of plastic, and it seems the guest’s was cleaning it instead of the hotel staff. Far from a 4* star resort in my opinion. Alot of improvement’s needed!

Reviewed April 25, 2021

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4.8
Huy from Vietnam
Family with teens
4-Bedroom Villa
Stayed 2 nights in December 2019

This place is not yet finish building”

Hi all, I travelled here with my family ( 4 persons). I booked the villa with 3 bedrooms. The resort gave the vila with 4 bedrooms and lock a room. I think the resort need reference customer's choice before lock this room. I. Something is good: 1. Beach is nice, clean 2. Staff is nice 3. There is transportation fom hotel to airport 4. There is free bycicle for customer. II. Some thing is bad: I book vila over 13.000.000 VND / 2 night, but i feel the vila is not good. Because: 1. The lock of gate can't use. The lock of main door is damaged, the lock of sub-door is difficult to open and lock. It's not safe for custmer 2. There is a block of villa, which is building, so view is bad, dirty 3. The design in vila is ugly with cheap material. One room have the damage lock 4. There is no a shave in toilet for customer. 5. The floor didn't clean carefully, It's dirty. 6. Breakfast is simple 7. Deposit 8.000.000 VND during time using. It's very high. I don't like

Reviewed December 24, 2019

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Dear Valued guest. Thank you so much for taking the time to post a review here on this forum. We thank you also for choosing Mercury as a place to stay during your visit to Phu Quoc Island. Guest relation team.

Responded February 07, 2020
Mercury Phu Quoc Resort and Villas
4.8
HONG from Vietnam
Business traveler
Stayed 2 nights in July 2019

I don't want to come back”

There are plenty better options if you decide to visit Phu Quoc for business trip or romantic getaway. The hotel management is poorly functional. They put me into the most farthest away, literally, the most farthest! I would mention the room number so you could avoid but totally forget which room was in. However, they refuse to pick me up with their available golf carts because it's a hotel rule. Breakfast is average. Room is decent size. The most disappointed thing is staff performance: inattentive, low performance. There are many of them but standing around and don't know what to do. Rubbish was laying at the lawn and on the beach but they don't bother to clean up. Food was finished during breakfast but without top up unless you ask twice. I think the hotel is run by a Vietnamese without experience in hospitality. I do recommend to avoid staying here.

Reviewed August 21, 2019

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