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8.5
Excellent
644 reviews
644 reviews
"The resort is clean."
"I was well satisfied with my stay ,stuff well friendly room spotless clean ."
"I found all the staff at Moon Palace very professional and all the facilities spotless."
"property was bice and clean"
"All staff very courteous and professional."
8.8
Excellent
Location rating score
Moon Palace Jamaica - All Inclusive
This resort villa features free Wi-Fi in all rooms for easy connection, and car park free of charge. Conveniently situated in the New Buckfield part of Ocho Rios, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Ian Fleming International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Check-in [24-hour]
Excellent room comfort & quality
Free airport transfer
170 meters to the beach
Currency exchange
Airport transfer
Valet parking
Free Wi-Fi in all rooms!
Front desk [24-hour]
Swimming pool [indoor]
Hot tub
Luggage storage
Cash withdrawal
3 travelers have booked today.
Value for money | 7.4 |
Location rating | 8.8 |
Does Moon Palace Jamaica - All Inclusive have bars on-site?
Indulge in your favorite refreshments at Moon Palace Jamaica - All Inclusive with the property's accessible bar. Guests can also take a nice relaxing drink at a poolside bar on hot sunny day, or switch it up and maximize your nighttime fun at nightclub.
Does Moon Palace Jamaica - All Inclusive have a fitness center?
Moon Palace Jamaica - All Inclusive features free fitness center that is conveniently situated at the tip of your finger, allowing you to get your daily training session in at any hour of the day so you can spend your holiday the way you want. For more details, please contact the property for more information.
Does Moon Palace Jamaica - All Inclusive provide laundry services?
Yes! Moon Palace Jamaica - All Inclusive offers laundry service at your grasp for whenever you need your favorite shirts or dresses clean and fresh all throughout your getaway. Please contact the property for more information.
Is car parking available at Moon Palace Jamaica - All Inclusive?
Moon Palace Jamaica - All Inclusive has car park onsite free of charge for travelers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
Does Moon Palace Jamaica - All Inclusive offer an option for contactless check-in and check-out?
At Moon Palace Jamaica - All Inclusive, guest visitors can take part in contactless check-in and check-out option provided by this property for your convenience and safety.
What are the property's policies for children's bedding at Moon Palace Jamaica - All Inclusive?
Moon Palace Jamaica - All Inclusive's policy regarding children's bedding considers guests age 18 years and older as adults, and therefore must use an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
In which languages can Moon Palace Jamaica - All Inclusive's staff members communicate?
Moon Palace Jamaica - All Inclusive can speak in 4 languages and supports widely used languages such as English and Spanish for guests traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.
What is the average rating that past Couples' have given to Moon Palace Jamaica - All Inclusive?
Past couple travelers that have stayed at this property have given Moon Palace Jamaica - All Inclusive an average rating of 8.4. You can look up on more specific customer critiques, and responses by filtering for a specific type of verified guest travelers down in the review section.
What is the typical rating that past Families with young children have given to Moon Palace Jamaica - All Inclusive?
Past families with young children that have stayed at this property have given Moon Palace Jamaica - All Inclusive an average rating of 8.4. You can look up more comprehensive customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that verified Group travelers have given to Moon Palace Jamaica - All Inclusive?
Verified group travelers that have stayed at this property have given Moon Palace Jamaica - All Inclusive an average rating of 8.0. You can find more specific customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.
What time is check-in and check-out at Moon Palace Jamaica - All Inclusive?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the specified time frame may be charged an additional fee.
8.8
"The resort is clean."
Arnisa
|
June 29, 2022
10
"I was well satisfied with my stay ,stuff well friendly room spotless clean ."
Marcia
|
April 26, 2022
10
"I found all the staff at Moon Palace very professional and all the facilities spotless."
Sheila
|
February 13, 2022
Moon Palace Jamaica - All Inclusive
Moon Palace Jamaica - All Inclusive is a smart choice for travelers to Ocho Rios, offering a relaxed and hassle-free stay.
The facilities and services provided by Moon Palace Jamaica - All Inclusive ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the resort villa's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the resort villa's easy to book transportation services. The resort villa provides taxi and car hire services to help you get to where you want to go in Ocho Rios.
Parking is available and free, provided by the resort villa for guests with their own transportation. While lodging at this wonderful resort villa, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the resort villa's tours. The resort villa's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the resort villa. The resort villa is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Moon Palace Jamaica - All Inclusive. The resort villa provides blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Moon Palace Jamaica - All Inclusive include rooms with separate living room and balcony or terrace. Some selected rooms have television and cable TV to keep guests entertained.
The resort villa also provides guests with bottled water, a coffee or tea maker and mini bar in some rooms. Moon Palace Jamaica - All Inclusive also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.
Dining and things to do
Start your vacation days in the best possible way. Your mornings at Moon Palace Jamaica - All Inclusive begin with a complimentary breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the resort villa. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the resort villa's bar and nightclub.
To fill your days, be sure to check out the fantastic facilities offered at Moon Palace Jamaica - All Inclusive. The resort villa's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, salon, steam room, spa and sauna. The many offerings at Moon Palace Jamaica - All Inclusive ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at Moon Palace Jamaica - All Inclusive gives you a great reason to spend more time in your swimsuit. For those who hate to miss a workout, a trip to the resort villa's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the tennis court in the resort villa. Have some relaxing fun with family and friends at the games room.
Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.
Reasons to stay here
Rooms here are cheaper than 99% of accommodations in the city.
This resort villa's food and dining score higher than 99% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 99% of accommodations in the city.
8.2
8.8
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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Free airport transfer
170 meters to the beach
Currency exchange
Free Wi-Fi in all rooms!
Exceptional”
The Moon Palace Jamaica property was absolutely beautiful. It had all the amenities needed to make a stay away from home comfortable. There were lots of activities and fun things to do at the resort. I found the check-in process to be quite lengthy and with young kids, a long wait quickly turns into a big headache. In the end, the comfort of the property made up for the discomfort of the log wait at check-in. There was a play area for children and supervised game arcade for children older than 3 and a club for teenagers to chill. Nevertheless, I would definitely revisit this resort but I would probably leave the kids next time.
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Very Nice Hotel to stay”
The greetings from staff and the room (smell, look, and. feel) gave me the confirmation that I made a good decision. Very Nice!!!!
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Moon palace ”
I was well satisfied with my stay ,stuff well friendly room spotless clean .
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Exceptional”
I found all the staff at Moon Palace very professional and all the facilities spotless. I plan to return.
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Just get through the initial sales pitch”
A very good resort for the money, everything about it is high quality for what you pay. Just come armed with a bulletproof excuse to avoid the breakfast sales pitch on your first morning (described as a "welcome"/tour) to join as a VIP member. Essentially, they'll be extremely pushy trying to sell you on purchasing resort nights today in luxurious rooms for future use. I've never encountered such aggressive sales tactics in my life (after the 4th and final 'No', the sales manager all but insulted our intelligence before letting us leave). For us, it soured things from the start, though the actual resort and very friendly staff made it well worth it.
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Worth the money”
We went twice in one year. The ride from the airport was a little long but I had music. Get your drinks at the airport for the ride. The resort is clean. Get out early if you want a drink in the coconut or the ox tails so amazing
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Exceptional”
Hotel is all on par. Book your stay now…
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Was good not great in my opinion ”
I really do enjoy entertainment when I go to resorts and the entertainment here was horrible to be honest, I’ve never spent so much time sleeping when I should be having fun at a resort before. The staff was very good, food was good too but the entertainment made this stay less than great for me.
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The resort was very nice and accommodating. The staff was very friendly and helpful. ”
We had and amazing time and I would definitely come back to moon palace and recommend it to others.
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Excellent”
Long Wait for elevator was the problem..waiters would take the order for drinks and food and disappear.they need to improve service..otherwise property was bice and clean
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Good potential, poor execution ”
Tl;dr: 3/5 stars; it's a great location as you're close to everything if you want to venture off the resort or have convenient transportation. The dolphins are great for young children. Besides this though, save your money and book a resort with better customer service and better facilities if location and dolphins aren't important to you. Detailed review below. 3/5 stars overall. 5/5 for the location being smack dab in the middle of Ocho Ríos right off the new highway. Close to bars and restaurants and clubs. 2/5 for the facilities as the elevators were constantly broken during our 4 day stay, pools opened late and closed early. 3/5 for staff's attitude toward guests. They are the least accommodating all inclusive we've ever stayed with. They won't bend the rules, not even a little. E.g. After I requested a late checkout, the best they could offer was 30 minutes beyond the 12:00 PM checkout time (12:30 PM). In addition, the staff either doesn't know how to use their systems or are using clunky software. Everything takes 15-20 minutes and sometimes more. Even the smallest items, like reactivating a room key. And that's not accounting for the time in que with other guests. To top it off, none of the staff members say hello unless you say hello. They'll walk by like you don't exist. If you have a question or need directions, good luck. Now the reason we booked was because of the dolphins and that team was awesome and didn't disappoint. However, we were promised a credit that should take care of the dolphin activity and at the last minute we were told that due to my daughters height, it wouldn't be eligible for the credit. Like, wtf? Left a terrible impression as it felt like a bait and switch. So in review, it's a great location as you're close to everything if you want to venture off the resort or have convenient transportation. The dolphins are great for young children. Besides this though, save your money and book a resort with better customer servi
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Moon Palace ”
Great place only worth it when you book on travel sites. Beach could be cleaner
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Unprofessional ”
No one knew anything
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Acceptable”
This is the worst hotel I've been to. I would NEVER recommend this hotel to anyone. I will be writing an extensive email to the owner.
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Horrible experience ”
I was scammed by this resort. Be careful
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Great Experience ”
Moon Palace is a beautiful all inclusive resort. We enjoyed the various opportunities and places to relax throughout the resort. We the spa treatment and experience was outstanding and well worth it.
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Horrible food, grungy pool deck, dark gloomy pool, small beach”
Maximum a 3.7 star hotel. Only the lobby is fabulous! Worst food ever. Basic rooms.
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Enjoyable!!,”
All staff very courteous and professional. The food in all the restaurants we visited on premises was good and the fact we could eat at our convenience was a big plus . We were very pleased and would definitely visit again.
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Exceptional”
Lo recomiendo 💯% super bueno,limpio,menú variado ..personal amable
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Décevant ”
Très déçue de la vue océan.. vu sur le toit du complexe et un bout de mer vraiment pas exceptionnel pour ce prix, je n'y reviendrai pas trop cher pour cette usine à gaz!!
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